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Guest Service Representative LodgeWorks is a privately held hotel development and management company. While our name isn't on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn. We're thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it's because we're grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it's because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built. Job Overview Guest Service Representatives are often the first in-person contact for hotel guests. Serving as a brand ambassador, you are engaging, attentive, service-oriented and a creative problem solver. You know that a great experience means taking an interest in getting to know our guests before they even arrive. To put it simply: the primary responsibility is to deliver and exceed guest expectations, resolve guest concerns, execute brand standards and maintain excellent communication at all times. The Day-to-Day • Check all hotel guests in and out in a confident, professional and personalized manner., • Welcomes and registers hotel guests, explain the accommodations and establish credit or method of payment., • Demonstrate a thorough knowledge of hotel information, including but not limited to room categories, room rates, packages, promotions, amenities, the local area and other general product knowledge, and answer guest inquiries., • Maintain regular attendance in compliance with LodgeWorks' standards as required by scheduling, which varies according to hotel needs., • Comply with LodgeWorks' standards and regulations to encourage safe and efficient hotel operations., • Take hotel reservations accurately and efficiently., • Ensure that immediate response is given to every guest comment and concern to ensure it is resolved in a timely, friendly and efficient manner., • Maintain accuracy with all accounting, cash handling and billing procedures., • Ensure that all calls are answered in a courteous, professional and efficient manner., • Work harmoniously and professionally with co-workers and supervisors., • Know and communicate hotel emergency procedures; inform and assist guests in emergencies., • Use hotel communication tools to log and notify fellow associates and supervisors of pertinent information., • Accomplish deep-cleaning tasks of guest rooms., • Ensure that we always follow the LodgeWorks and OSHA standards., • A team player with a heart for hospitality., • An excellent communicator., • Entrepreneurial at heart and innovative in mind., • Naturally curious and value listening to solve problems., • An expert in prioritizing with the ability to use time wisely., • Dedicated with a strong work ethic and can work both individually and with a team., • Steadfastly driven to ensure the safety and security of the guests and their belongings., • Comfortable following directions, guidelines and work objectives., • Capable of exerting up to 60 pounds of force occasionally., • Capable of standing for an entire or shift or for an extended amount of time., • Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling., • A plus: Practiced, with six months' related experience in hospitality or a service industry. We are proud to offer competitive wages and the following benefits for full-time employees: • PTO, • Hotel and restaurant discounts available at select LodgeWorks properties, • Health, vision and dental benefits, • 401(k) plans with matching contributions, • Paid holidays, • Short-term and long-term disability (company sponsored), • Referral bonuses

Night Auditor - Overnight Concord Hospitality is seeking a dependable and service-oriented Night Auditor to provide excellent guest service during the late shift. You'll handle front desk operations, monitor hotel activity, and ensure smooth night-time business processes while maintaining a safe environment for guests and staff. This role requires independence, attention to detail, and a proactive approach. Key Responsibilities • Process credit card transactions and daily revenue for all outlets (restaurant, events, lounge)., • Handle phone system, reservations, and guest inquiries., • Perform check-in and check-out procedures., • Verify, balance, and review hotel room availability and transactions., • Prepare folios for departing guests., • Maintain lobby appearance and assist with AM breakfast setup if needed., • Previous hotel front desk or hospitality experience preferred., • Strong attention to detail and organizational skills., • Dependable, responsible, and able to work independently., • Competitive wages, • Medical, dental, and vision plans, • Life insurance and short/long-term disability options, • 401(k) program with company match, • Tuition assistance, • Discounted room rates at Concord-managed hotels Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow. We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a "Great Place to Work for All." We are Concord! Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s). Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts. Arlo Hotels an independent

Concord Hospitality - 10 Murray Hill Parkway - Responsibilities: Process credit card transactions and daily revenue for all outlets; Handle phone system, reservations, and guest inquiries; Perform check-in and check-out procedures; Verify, balance, and review hotel room availability and transactions

Key Responsibilities: Communicate with clients to understand their hotel needs, preferences, and budgets Provide accurate information about hotel options, pricing, and amenities Assist clients with making and managing reservations Maintain accurate records of client interactions and bookings Re

Key Responsibilities Communicate with clients to understand their hotel needs, preferences, and budgets Provide accurate information about hotel options, pricing, and amenities Assist clients with making and managing reservations Maintain accurate records of client interactions and bookings Respond

Customer Service Representative – Hotel Reservations (Remote) Assist clients with booking, updating, and managing hotel reservations while delivering exceptional customer service—all from your home office. Key Responsibilities Help clients choose and book hotel accommodations Provide details on

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Job Description JOB TITLE: Front Desk Agent REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the checkout process., • Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point of being able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using the prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description Overview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager – Front Office Manager – Assistant General Manager Your Focus • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values., • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays., • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager., • Perform bookkeeping activities such as balancing accounts and conducting audits., • Make and confirm reservations., • Promote company and brand-specific marketing programs., • Greet guests immediately upon arrival; register and assign guests to hotel rooms., • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate., • Compute bills, collect payments, handle cash, and make change for guests., • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances., • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies., • Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Perform other duties as requested by management. Your Background and Skills • Associate’s or Bachelor’s degree preferred., • 1 to 3 years of related experience. Work Environment and Context • Work schedule varies and may include working on all shifts, holidays and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionLuxury Hotel in downtown Manhattan is seeking dynamic individuals to join our Front Desk Concierge team. Applicants should possess a good eye for detail along with great interpersonal skills to deliver the highest quality of service to our guests. Our Front Desk staff must reflect the highest standards of professionalism and courtesy to assist guests throughout their stay and provide a wonderful hotel experience. The Front Desk Concierge assumes a pivotal role in overall guest satisfaction and the ultimate success of the Hotel. Given the integral nature of the position, the Concierges demeanor must reflect the highest standards of professionalism and courtesy. A consistently positive attitude and knowledge of Hotel services and amenities are qualities which the Concierge is required to have. The purpose of the Concierge is to assist guests throughout their stay by promoting all that the Hotel and New York City have to offer. Responsibilities:* COMMUNICATING WITH GUESTS Guest Relations Teamwork Phone Etiquette Receiving and presenting packages Handling guest concerns Departmental Communication . GREETING GUESTS AND RESPONDING TO INQUIRIES Greeting the guests in a pleasant and courteous manner Offering an explanation of services and amenities Booking reservations for dining and entertainment Booking limousines and other transportation Assisting with special requests from Guests . PROVIDING KNOWLEDGE OF HOTEL SERVICES AND OFFERINGS Special needs guests Pet policy Wheelchair accessibility Frequently asked guest questions. SAFETY AND SECURITY PROCEDURES Follow CDC Protocol Guest room key procedures Lost and Found Emergency Calls from guests and colleagues Understanding of disclosure policies Knowledge of emergency evacuation plans Building Safety information Qualifications:* Excellent verbal and written communication skills Strong interpersonal skills to interact with high profile clientele Upbeat personality, natural smile, energetic, friendly demeanor Prior Hotel experience helpful but not required Full time, flexible schedule, with the ability to work weekends & holidays when needed

Job Description JOB TITLE: Front Desk Agent REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description JOB TITLE: Front Desk Agent REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Company parties, • Employee discounts, • Flexible schedule, • Free uniforms, • Flexible Scheduling, • Competitive Compensation, • Free Uniform, • Employee Discount, • Company Party Responsibilities • Maintain knowledge of hotel operations and activities, manage 4-5 employees, • Take reservations and answer questions via phone, email, and in-person, • Build rapport with guests and identify their needs through friendly conversation and open-ended questions, • Describe the features and amenities of guest rooms, • Ensure compliance with health and quality standardsQualifications, • Friendly and outgoing personality, • Familiarity with hospitality industry standards, • Proficient in English; knowledge of other languages is a plus, • Computer literacy, • Able to resolve issues with a customer-focused orientation

Job Description JOB TITLE: Front Desk Agent REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description The role… At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace. A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments. Main Duties • Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property, • Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc., • Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel), • Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily, • Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe, • Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience, • Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler, • At least 1 year of similar role or customer service / facing role, • Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities., • Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera, • Problem solving skills and bring conflict resolution to any anticipated or current matter, • Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment, • Strong communication skills and ability to understand and follow written and verbal instructions, • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to work on your feet for at least 8 hours., • Fast paced movements are required to go from one part of the club to others., • Must be able to move, pull, carry or lift at least 40 pounds. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$25—$25 USD

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more… The Lobby Host is responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs. Benefits • Medical, Dental, Vision, • 401K - after one year, • Always treat guests with courtesy and respect in a variety of situations., • Honesty & Integrity., • Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences., • Responds to guest complaints promptly and professionally., • Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager., • Establishes and develops long term customer relationships providing value and profitability., • Enhances our guests’ stay by creating an inviting atmosphere., • Coordinates and multi-tasks job duties in an active environment., • Assists with summoning the third-party valet service to park guests’ vehicles., • Assists with summoning cabs for guests and clients., • Maintains eye contact with guests., • Usage of Guest’s name during conversation., • Always greets guests in a friendly manner., • Speaks in clear and discreet sentences., • Positions self at the main entrance to open and hold the door for all guests entering and leaving the building., • Opens vehicle doors and greet guests., • Assists guests with kiosk check-in., • Enters information such as arrival alerts and messages., • Corrects inaccuracies and discrepancies on guest accounts., • Posts charges to guest accounts., • Completes daily high balance checks., • Checks groups and tours in and out., • Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities., • Assist arriving guests with luggage upon entering and exiting the building., • Escort guests to their room and handles luggage., • Secure and stores luggage for guests., • Retrieve luggage for departing guests., • Escort guests to their room with luggage., • Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room., • Conduct guest’s orientation of outlets, fitness center, general area attractions, etc., • Maintains good posture when interacting and greeting guests., • Assists and coordinates with Front Desk for any special requests., • Familiarizes themselves with all VIPs and Arrivals, • General Store maintenance., • Conduct sales within the General Store., • Understand the product within the General Store and have the ability to speak to the product., • Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s), • Provides Concierge services to guests., • Investigates guest charges to resolve guest complaints., • Checks messages and mail., • Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts., • Up-sell rooms where possible according to established procedures to maximize revenues., • Assists with guest luggage to and from the room when needed., • Deliver packages (mail, faxes etc.) to guest room when needed., • Assists in calling and retrieving cabs for guests upon request., • Balance cash daily., • Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box., • Ensure all billing and paperwork is done in accordance with Accounting standards., • Accept advance deposits for guests and posts the advance to guests’ accounts., • Minimum of Hospitality, Retail or Services related industries experience preferred, • Must be able to stand for periods of time (Up to 6 hours), • Efficient in Computer and Typing Skills., • $24.50 - $25.50 Per Hour We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job DescriptionBenefits: • Health insurance, • Flexible Scheduling, • Career Advancement Opportunities Responsibilities • Monitor the maintain knowledge of hotel operations and activities, • Take reservations and answer questions via phone, email, and in-person, • Build rapport with guests and identify their needs through friendly conversation and open-ended questions, • Describe the features and amenities of guest rooms, • Ensure compliance with health and quality standardsQualifications, • Friendly and outgoing personality, • Familiarity with hospitality industry standards, • Proficient in English; knowledge of other languages is a plus, • Computer literacy, • Able to resolve issues with a customer-focused orientation, • Able to lift 30 pounds

Job Description JOB TITLE: Front Desk Agent REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job DescriptionDescription: Summary The Front Desk Attendant is responsible for greeting guests and managing all aspects of their accommodation while providing excellent customer service. Essential Functions • Greet and interact with guests in a warm, friendly and professional manner., • Use computer system to make reservations, check-in and check-out hotel guests, and process payments., • Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs., • Promptly handle guest service requests and guest complaints to meet and exceed guest expectations., • Take call-in amenity and hospitality orders and organize deliveries to guests., • Answer guests’ questions and assists them with their needs, ensuring all requests are followed through and completed., • Provide a professional and immediate response to guests concerns., • Escalate to the Manager on Duty situations where guests are dissatisfied or experiencing a problem and assist with a resolution., • Answer and direct all external incoming telephone calls using professional telephone etiquette., • Take requests for wake-up calls and follow through to ensure guests receive their wake-up call at the requested time., • Maintain up-to-date knowledge of all hotel and area events and activities so that guests will receive accurate and prompt information when requested., • Work in cooperation with other departments to ensure a positive guest experience., • Perform tasks such as answering phones, maintain a cash drawer, operate office equipment., • Ensure guest and hotel safety by knowing all safety, security and emergency procedures., • Respond to emergency situations calmly and effectively, according to hotel guidelines., • Post room service charges, settle tickets, complete employee financial and closes day procedures., • Follow all accounting procedures according to guidelines to ensure proper revenues and payment on accounts are received and credited., • Create an organized work environment by completing shift checklist and following through on responsibilities., • Help to identify process problems and deficient areas in the hotel and suggest solutions for permanent fixes. Requirements: Required Skills & Experience • Strong verbal and written communication skills., • Strong computer skills., • Customer service experience preferred. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description The role… At Soho House the Front Desk, Overnight Agent assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Overnight Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace. A successful Front Desk Overnight Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments. Main Duties • Responsible for shift breakdown and financial / accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe, • Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property, • Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc., • Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel), • Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily, • Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience, • Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler, • At least 1 year of similar role or customer service / facing role, • Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities., • Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera, • Problem solving skills and bring conflict resolution to any anticipated or current matter, • Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment, • Strong communication skills and ability to understand and follow written and verbal instructions, • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to make periodical fast paced movements are required to go from one part of the property to others., • Must be able to move, pull, push, carry or lift at least 30 pounds., • Must be able to occasionally kneel, bend, crouch and climb is required., • Must be able to perform physical activities such as lifting, cleaning, and stooping. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Job Description Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure. Oversees the friendly, professional, and efficient registration and account settlement of hotel guests commensurate with the demands of a world-class resort by providing support to the Front Desk Agents & Management. Serves as a liaison between the Front Office Agents, and Front Office Management, Housekeeping, and Engineering. Essential Functions and Responsibilities • Oversees the friendly, professional, and efficient registration and check-out of hotel guests, including assisting the Front Desk during peak periods, • Assists Front Desk Agents in satisfying guest requests and resolving guest complaints, • Trained and skilled to perform all Front Desk, Reservations, and Star Service functions as needed based on operational demands, • Prints occupancy, arrivals departures, and back-up reports on a timely basis, • Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided, • Block relocated guests who will be returning to the hotel, • Communicates all special requests to Housekeeping, • Coordinates with Room Service to ensure accurate and timely amenity deliveries, • Monitors and ensures completion of all room changes, • Check for duplicate reservations on a daily basis, • Monitors clearing of all due-outs, Express Checkouts, no-show's, Pre-Registered guests, • Process applicable charges for late check-outs (12pm), • Checks the status of all Out-of-Order rooms on a daily basis, • Monitors availability of showrooms for the Sales & Conference Management departments, • Reviews group resumes to verify group billing procedures, VIP's and special requests, • Responsible for conducting daily line-ups, • Monitor arrivals to ensure that rooms are ready by check in time, • Clear departures by working closely with Housekeeping Department, • Ensure all guest departure calls are done a daily basis, • Accurately report guest needs and problem resolution, • May interact with customers in person, as well as other departments., • Must be able to handle multiple tasks at once with attention to detail, • Ability to work independently, • Excellent people skills., • Assist with the preparation of ‘remote' and ‘reserved' registration and check-out of groups, • Prints group no-show, in-house, and arrivals report on a daily basis, • Answers telephone expediently and addresses complaints, problems, special requests and non-related desk questions, making sure to log phone complaints and requests, • Familiarity with daily hotel occupancy reports, status of available rooms, etc., • Monitor room category and bedding availability, up to three days in advance, in order to prevent overbooking, • Monitors rollaway, microwave and other amenity requests up to seven days in advance in order to ensure availability, and accurate billing was completed, • Monitor all Master accounts to ensure that they are checked-in and extended as required, • Ensures adherence to all Loews Hotels Star Service standards, • Maintains clean and excellent condition of Rooms Control & Back Office area and equipment, • Maintains proper stock of all supplies in Back Office Area, • Executes emergency procedures in accordance with hotel standards, • Notifies appropriate individuals and departments of any problems or unusual matters of significance, • Attends all appropriate hotel meetings and training sessions, • Is polite, friendly, and helpful to guests, employees, and management, • Promotes and applies teamwork skills at all times, • Complies with all hotel standards, policies, and rules, • Complies with safety regulations and procedures, • Excellent communication skills - oral and written, • Excellent guest service skills, • Knowledge of computer programs utilized in property management

Job Description Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: Job Description: Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination, it is a stage where music, design, and service come together to create unforgettable moments. At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock. THE ROLE We are seeking a Host / Hostess to join our Food & Beverage team. This role is an integral part of delivering a polished, welcoming, and high-touch guest experience, as the Host / Hostess serves as the first point of contact for restaurant guests. With confidence, warmth, and precision, you will set the tone for the dining experience while maintaining complete control of the host stand and guest flow. The Host / Hostess is responsible for managing reservations, greeting and seating guests, coordinating wait lists, and accommodating special requests while ensuring every guest feels anticipated, valued, and prepared for an exceptional dining experience. WHAT YOU WILL ROCK In this role, you will lead the execution of Host Operations with a focus on organization, service flow, and guest satisfaction. You will manage reservations and cancellations, maintain accurate guest lists, and oversee station seating and table assignments to ensure a smooth, intentional dining experience. You will greet every guest with a genuine smile, escort them to their assigned table, present menus, and ensure guests feel that their table was specifically prepared for them. You will maintain full ownership of the host stand, ensuring menus, wine lists, and materials are clean, accurate, organized, and stocked for each meal period. You will monitor restaurant flow, update table statuses, and coordinate closely with servers, bussers, and management to maintain proper sequence of service. With strong attention to detail, you will assist guests with special needs, accommodate special requests whenever possible, answer restaurant phones, and process payments in accordance with POS and cash handling procedures. You will remain knowledgeable of menu items, ingredients, allergens, wine offerings, property amenities, and in-house events to confidently assist guests. You will help maintain a clean, safe, and welcoming environment throughout the restaurant while participating in Sound Check meetings, team communication, and ongoing training initiatives. You will promote property outlets, support special events, and actively contribute to a collaborative, energized team culture. All responsibilities are executed with a focus on anticipation, professionalism, consistency, and elevated Hard Rock service standards. WHAT YOU BRING, THE HARD ROCK STANDARD • You consistently anticipate guest needs and create moments that exceed expectations, • You deliver service that is warm, confident, and professional, • You take ownership of the guest journey from arrival to departure, • You thrive in a fast-paced, guest-focused environment, • You are organized, detail-oriented, and composed under pressure, • You communicate clearly and collaborate effectively with team members, • You take initiative and lead by example with energy and enthusiasm, • You live and breathe the mission, culture, and spirit that make Hard Rock unique COMPENSATION & BENEFITS • This role is an hourly, non-exempt position, • We offer a competitive benefits package including medical, dental, vision, paid time off, retirement savings, and employee perks (eligibility based on status), • Hard Rock Hotel New York is an equal opportunity employer and complies with all applicable federal, state, and local employment laws, • Applicants must be authorized to work in the United States TAKE THE STAGE If you are passionate about hospitality, take pride in creating unforgettable first impressions, and are ready to bring your energy and personality to a brand that values service, culture, and individuality, we invite you to apply and join the Hard Rock Hotel New York team. Pay Range: Pay Range: $19 - $25

Job DescriptionDescription: Job Summary Guides guests to appropriate table as directed by the maître d’. Interacts with the restaurant guests, fellow employees, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality. Job Activities • Maintain professional appearance standards as directed in the Company Employee Handbook., • Anticipates and accommodates needs of the guest., • Maintains the general cleanliness and orderliness of the entrance area., • Complies with Department of Health and company sanitation standards., • Actively takes and processes reservations for guests., • Assists with incoming calls and answering questions from guests., • Responsible for checking guests’ coats and other belongings (where applicable)., • Assists with setting up front desk area, performs side-work and other opening/closing procedures as directed by management, including:, • Ensures that all appropriate menus are printed and ready for service., • Responsbile for making sure all menu books are organized with current menus., • Collects menus throughout venue during shift., • Performs opening side-work as prescribed., • Performs closing side-work as prescribed., • Reports all breakage, damage of equipment or furniture immediately to management., • Attends and participates in daily pre-service meetings., • Participates in any training sessions or departmental meetings., • Learn by listening, observing other team members and sharing knowledge while leading by example., • Portrays a positive and professional attitude., • Demonstrates knowledge of Company, its partners and supporting hotel environments., • Works as part of a team and provides help and support to all fellow team members. Requirements: Education, Experience and Skill Requirements • Company in-venue host training., • Previous hospitality experience., • Previous host experience., • Experience in a high-volume restaurant/nightclub/lounge., • Must be able to stand, lift and bend for extended periods of time., • Must be able to bend and lift to 50 lbs., • Role may include job duties or tasks requiring repetitive motion., • Exposure to hot kitchen elements or cleaning materials., • Must be able to work and remain focused in a fast-paced and ever-changing environment., • Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Host. Are you someone who is passionate about people,driven by purpose, and clever in your approach? If so keep on reading!! Here atArlowe strive to create a sense of awe that leaves those we touch wanting more”….. The host plays a critical role in the guest experience, as he/she is the first and last person whom will interact with our guests. By definition, a host is ‘the person who receives or entertains other people as guests’. You are responsible for setting the tone! This position will follow the rooftop season of April 6th - September 15th. RESPONSIBILITIES AND AUTHORITIES: * Always treats guests with courtesy and respect in a variety of situations. * Displays honesty & integrity. * Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity. * You build strong partnerships with internal customers and outside vendors SPECIFIC DUTIES: * Responsible for welcoming and greeting all guests. * Responsible for knowing restaurant and company information, including, but not limited to, hours of operations, directions, awareness of neighborhood, sister properties, and names and titles of corporate employees. * Responsible for recognizing regular and VIP guests. * Use personality and hospitality skills to provide a seamless and memorable guest experience. * Dress professionally in clean and presentable attire, and never forgetting to wear a smile. * Check guests in. * Walk guests to tables and engage in conversation while doing so. * Pull out chairs and present menus individually. * Listen to guests’ complaints and work to diffuse any unhappy guest situations. Utilize management to help. * Master the operations of the Open Table system. * Complete all opening and closing side work as assigned. * Interact with fellow employees and guests in a cheerful, professional manner. * Communicate with the Maitre’d any open tables, long waits, or guest issues. * Courteously handle and apologize for any tables waiting past their reservation time. * Welcome all guests with the same hospitality you would extend to guests in your home. * Responsible for wishing all guests a warm farewell. * Handle reservations. * Answer all phone calls with a warm, inviting & professional tone. * Cater to all guest needs & requests by communicating via email & telephone. * Confirm all reservations 1 day prior. * Communicate all Event Inquires to the Sales Team. * Forward all phone messages. * Handle all credit card authorizations for guests. * Acquire all credit card Information for Itemized receipts and credit card disputes. * Forward all lost and found inquires to management. * Maintain an efficient and accurate reservation system (Open Table or any other system we may use). * Have a working understanding of all basic restaurant Information. * Understands complete floor plan & service flow of the restaurant. * Communicate all necessary information including VIP reservations, cancellations and guest issues with the Restaurant Managers and the Maitre’d. * Keep reservations office clean and organized. * Always remember that the guests’ phone interactions with host are a very important part of the dining experience; you will be the diner’s first impression of the restaurant. REQUIREMENTS: * 1-2 years of similar experience * Understanding the reservations system (Open Table) Rate of Pay: $20.00 - $22.00/hour

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Seasonal Rooftop Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. The host plays a critical role in the guest experience, as he/she is the first and last person whom will interact with our guests. By definition, a host is ‘the person who receives or entertains other people as guests’. You are responsible for setting the tone! RESPONSIBILITIES AND AUTHORITIES: • Always treats guests with courtesy and respect in a variety of situations., • Displays honesty & integrity., • Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity., • You build strong partnerships with internal customers and outside vendors, • Always keep a calm demeanor, particularly during high volume SPECIFIC DUTIES: • Responsible for welcoming and greeting all guests., • Responsible for knowing restaurant, Art Williamsburg and company information, including, but not limited to, hours of operations, directions, awareness of neighborhood, sister properties, and names and titles of corporate employees as well as cabana, lounger and bottle pricing., • Responsible for recognizing regular and VIP guests and prioritizing service accordingly, • Use personality and hospitality skills to provide a seamless and memorable guest experience., • Dress professionally in clean and presentable attire, and never forgetting to wear a smile., • Must be prepared to be on your feet, outside in various weather conditions for duration of the shift, • Must be able to manage both Sevenrooms and ResortPass reservation systems simultaneously, • Must be able to coordinate with guests, and communicate to staff, all minimum spends that have been agreed upon, • Facilitate poolside reservations & cabana reservations, • Facilitate Sunset cocktail reservations, • Walk guests to tables and engage in conversation while doing so., • Pull out chairs and present menus individually., • Listen to guests’ complaints and work to diffuse any unhappy guest situations. Utilize management to help., • Complete all opening and closing side work as assigned., • Interact with fellow employees and guests in a cheerful, professional manner., • Communicate with the Maitre’d any open tables, long waits, or guest issues., • Courteously handle and apologize for any tables, lounge chairs or cabanas waiting past their reservation time., • Welcome all guests with the same hospitality you would extend to guests in your home., • Must be able to clearly communicate the difference between all the types of reservations (Daybeds, Day Pass etc.) to guests, • Responsible for wishing all guests a warm farewell., • Handle reservations., • Answer all phone calls with a warm, inviting & professional tone., • Cater to all guest needs & requests by communicating via email & telephone., • Communicate all Event Inquires to the Sales Team., • Handle all credit card authorizations for guests., • Acquire all credit card Information for Itemized receipts and credit card disputes., • Forward all lost and found inquires to management., • Have a working understanding of all basic hotel information., • Understands complete floor plan & service flow of the rooftop., • Communicate all necessary information including VIP reservations, cancellations and guest issues with the Restaurant Managers and the Maitre’d., • Keep reservations office clean and organized., • Always remember that the guests’ phone interactions with host are a very important part of the dining experience; you will be the diner’s first impression of the restaurant., • Assist with clearing of the cushions and equipment due to inclement weather, • Assign wristbands to each session daily and communicate with security, • Assist tracking that all seated guests are in the proper sessions, • 1-2 years of similar experience, • Understanding the reservations system (Resort Pass & Seven Rooms) Hourly range: $25/ hour The Arlo Hotel is an equal opportunity employer.

Job DescriptionTrump International Hotel and Tower New York is looking for a Concierge to join our dynamic team. Responsibilities include: • Greet guests in a warm and professional manner, • Provide information to guests and visitors regarding the hotel and the city, • Identify guests’ needs and assist with recommendations and arrangements (reservations, transportation, etc.), • At least 1 year of Concierge experience at a luxury Hotel, • Member of Les Clefs d'Or preferred, • Have strong knowledge of the restaurants, bars, nightclubs, theatres, Broadway shows, and attractions in New York City as well as possess the ability to investigate any unfamiliar resources requested by guests, • Candidate must work a 100% flexible schedule which will include weekends, am or pm shifts, and holidays., • Knowledge of OPERA and Alice, • A strong sense of urgency, flexibility, organizational skills, and ability to multi-task are a must, • Excellent communication skills both written and verbal in English, • Multilingual, • College degree or equivalent experience. Hospitality degree is a plus Base Salary: $31.73 - 42.31 We are an equal opportunity employer and qualified applicants will be considered without regard to race, color, age, religion, sex, gender, gender identity, gender expression, national origin, ethnicity, disability, pregnancy, sexual orientation, genetic information, uniformed services status, veteran status, marital status, protected hairstyle and texture, and height or weight, or any other legally protected classification under local, state or federal law.

Job DescriptionScarpetta (NoMad) is looking for a Host to provide consistent customer service through direct engagement as part of LDV Hospitality’s overall guest enjoyment! What We Offer You: • Work/Life Balance Schedule, • Medical/Dental/Vision Coverage, • Voluntary Disability and Life Insurance, • Pre-Tax Benefit Programs: Commuter Benefits, FSA, Dependent Care, • Career Advancement Opportunities What We Look For in You: • High School education preferred; will need basic reading and arithmetic skills and understanding, • One to three years previous experience preferred, • Strong organizational and verbal communication skills; strong customer service background, • Ability to lift up to 10 pounds, • Ability to sit, stand and bend would be required Essential Duties: • Engagement with guests in a professional, calm, welcoming manner, • Constant communication done with clarity, • Uses LDV standards of engagement for all service techniques, • Provide engaged, friendly and attentive customer service to all guests inclusive of eye contact, respectable conversation and smiling, • Operation of reservations system, • Practice highest regards for safety within all areas and with all materials, • Follow and adhere to all standards set forth by the Board of Health, • Performs other related activities as assigned We are an Equal Opportunity Employer and a Drug-Free Workplace. LDV is a boutique hospitality group that creates authentic and unique restaurant and cocktail bar experiences across the country, both independently and for iconic hotels, inspired by La Dolce Vita, "The Good Life." The mission of LDV is to channel our passion for genuine hospitality into creating charming restaurant and bar experiences. Through our F&B offerings, we bring La Dolce Vita, "The Good Life," to our guests by curating an ambiance of effortless elegance. These experiences elevate and define a true sense of place for our hotel partners. We achieve this with our team of extraordinary people, culinary integrity, and excellence in service. The original Scarpetta opened in New York City’s Meatpacking District in 2008 to a critically acclaimed 3-star review from the NY Times. The restaurant’s name is derived from the Italian expression, “fare la Scarpetta,” which means to savor a meal to the last bite. The philosophy of Scarpetta’s kitchen is to create bold flavors by amplifying the essence of seasonal ingredients. The signature pastas are made in-house daily and are paired with the highest quality, locally-sourced ingredients. Scarpetta’s famous Spaghetti Tomato & Basil is nothing short of classic simplicity in both taste and preparation. Scarpetta has always been at once informal, comfortable and elegant, grounded with a passion for old world hospitality. Guests can enjoy ordering several dishes to share for the table, with a menu built for sharing and conviviality to inspire the essence of a stylish and carefree dinner party.

Job Description * OVERVIEW The Maître d’ is responsible for being the first point of contact for all of our guests. The Maître d’ is responsible for providing genuine hospitality while maintaining all aspects of the space and meeting guests’ needs. This position has an hourly rate of $25.00 + Tips. KEY RESPONSIBILITIES * Follow the posted opening and closing duties. * Take accurate and complete reservations. * Always provide excellent service. * Cooperate with the Management team to greet incoming and departing guests with a warm, knowledgeable and noticeably appreciative demeanour and a genuine smile and eye contact. * Set and maintain the dining room and podium environment and ensure materials are perfectly clean. * Have necessary knowledge of menu items to assist guests as needed. * Assist guest and colleagues courteously and efficiently. * Use the guest’s name appropriately and communicate it to restaurant colleagues. * Assist in seating guests and pulling chairs. * Assist restaurant colleagues to prepare for service. * Communicate other necessary information with colleagues (i.e. birthdays, anniversaries, special requests). * Communicate through Guest Movement chat group any relevant guest movements, such as Aman F&B VIP chat. * Coordinate set menus for small groups and distribute copies of the event form accordingly. * Inform restaurant managers of daily reservations forecast. * Assist in monitoring all guests’ needs. * Log in information about guest preferences. * Check daily for our regular guest preferences and record them in our daily list for service. * Assist in organizing coat check and third-party management. * Assist taking guests to the Jazz Club. * Assist in providing “Magic Service” for hotel guests. * Participate in daily pre-shifts. * Input member engagements notes. * Train new hosts & maître d’s. * Assign daily host sections. * Ensure all soignees are given to the service team. * Menu printing. * Club member and hotel guest recognition initiative. * When on shift, lead EOD reports. * All other responsibilities assigned by Management. REQUIRED EXPERIENCE AND QUALIFICATIONS * 2 years’ experience in a luxury hotel environment or similar setting in restaurants or food and beverage * Must be able to work weekends, holidays, and have full/open schedule availability * Must be capable of working in a team-oriented environment to achieve the hotel’s common goal of guest satisfaction. * Must be able to take constructive criticism and work well in a team dynamic * Positive, engaging, and energetic personality * Must be personable with guests and be able to anticipate their needs. * Able to be organized, manage time wisely and work with little to no direct supervision. * Very high attention to detail. * Sensitive to cultural nuances. * Excellent communication skills, both written and verbal in English. * Able to handle a multitude of tasks in an intense, fast paced environment. * Excellent people skills and the ability to work under pressure and with various stakeholders. * Ability to maintain a clean and professional appearance as per company policies. * Ability to stand for extended periods of time. * Multi-lingual is a plus. * Experience working with Sevenrooms is preferred. * Must be comfortable with exposure to the elements, as some duties may require outdoor work or exposure to varying weather conditions. * TIPS Certified We use eVerify to confirm U.S. Employment eligibility.

Job Description Midsize Murray Hill property is seeking a Guest Service Agent to join the Front Office team. • Team member will be responsible for maintaining coverage of the Front Desk at all times. Will ensure excellent customer service for both arrivals and departures. Handle a large volume of guest check ins and check outs on a daily basis., • Will work to ensure all guests are attended to and assisted in a prompt and professional manner. Also answer any guest inquiries and be a resource for information for visitors (directions, suggestions, reservations, etc.)., • Communicate guest requests to proper departments, Housekeeping, and Engineering. Will also take and transfer guest calls to the proper department and be able to make reservations if needed., • Take ownership of any guest service concerns, or complaints and work to resolve them quickly while ensuring the highest level of service are provided., • Maintain bank and complete daily accounting of cash to ensure accuracy., • Log and distribute mail, faxes, and packages for registered guests or hotel personnel., • Guest Service Agents are required to train and execute all SOP’s and continued training will be provided periodically., • Other miscellaneous tasks performed as required., • Proficient with all basic computer operations, second language a plus., • Previous customer service experience is a must., • Knowledge of Stay N Touch (PMS) a plus., • Ability to stand for long periods of time and must be able to lift up to 25 poundsCompany DescriptionThe Pod Hotels introduced the microhotel concept to North America. We help travelers visit NYC without overspending on an outdated hotel room. Located in the best areas of the city, we thrive on providing a guest focused, hospitality first experience.The Pod Hotels introduced the microhotel concept to North America. We help travelers visit NYC without overspending on an outdated hotel room. Located in the best areas of the city, we thrive on providing a guest focused, hospitality first experience.

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description OVERVIEW The Guest Experience Ambassador is responsible for being the first point of contact for all our guests. The Guest Experience Ambassador is responsible for providing genuine hospitality while maintaining all aspects of the space and meeting guests’ needs. This position has an hourly rate of $25.00 + Tips. KEY RESPONSIBILITIES * Follow the posted opening and closing duties. * Take accurate and complete reservations. * Always provide excellent service. * Cooperate with the Maître ’d and the Management team to greet incoming and departing guests with a warm, knowledgeable & noticeably appreciative demeanor with eye contact and a genuine smile. * Set and maintain the dining room and podium environment and ensure materials are perfectly clean. * Have necessary knowledge of menu items to assist guests as needed. * Assist guest and colleagues courteously and efficiently. * Use the guest’s name appropriately and communicate it to restaurant colleagues. * Assist in seating guests and pulling their chairs. * Assist restaurant colleagues to prepare for service. * Communicate other necessary information with colleagues (i.e. birthdays, anniversaries, special requests). * Communicate through Guest Movement chat group any relevant guest movements, such as Aman F&B VIP chat. * Inform restaurant managers of daily reservations forecast. * Assist in monitoring all guests’ needs. * Log in information about guest preferences. * Check daily for our regular guest preferences and record them in our daily list for the service. * Ensure all soignees are given to the service team. * Assist with coat check as needed. * Assist taking guests to the Jazz Club. * Assist in providing “Magic Service” for hotel guests. * Input member engagements notes. * All other responsibilities assigned by Management. REQUIRED EXPERIENCE AND QUALIFICATIONS * 1 year experience in a luxury hotel environment or similar setting in restaurants or food and beverage. * Must be able to work weekends and have open availability. * Must be capable of working in a team-oriented environment to achieve the hotel’s common goal of guest satisfaction. * Must be able to take constructive criticism and work well in a team dynamic. * Positive, engaging, and energetic personality. * Must be personable and able to anticipate guests’ needs. * Able to be organized, manage time wisely and work with little to no direct supervision. * Very high attention to detail. * Sensitive to cultural nuances. * Excellent communication skills, both written and verbal on English. * Able to handle a multitude of tasks in an intense, fast paced environment. * Excellent people skills and the ability to work under pressure and with various stakeholders. * Ability to maintain a clean and professional appearance as per company policies. * Ability to stand for extended periods of time. * Multi-lingual is a plus. * Must be comfortable with exposure to the elements, as some duties may require outdoor work or exposure to varying weather conditions. * Experience working with SevenRooms is preferred. * TIPS Certified We use eVerify to confirm U.S. Employment eligibility.