Desktop Support Specialist
3 days ago
Clifton
Job Description Role : Band 2 DSS Support Duration: 6 Months Budget: USD 22 Per hour on 1099 Site Address: 1 Insights Drive, Clifton, NJ 07012 Start Date: Immediate after BGV. Job Description – External Field Support Engineer Technical Support & Issue Resolution • Respond to Level 1 escalations and resolve complex IT issues across external Quest Diagnostics locations., • Troubleshoot hardware, Windows/Mac OS, collaboration tools (Outlook, Teams), enterprise applications, and foundational networking issues., • Maintain strong ServiceNow ticket hygiene with accurate notes, work logs, and timely status updates., • Perform IMAC activities (Install, Move, Add, Change) for all supported systems and equipment., • Desktop/laptop devices, • LAN/WAN connectivity, • Telecom/VoIP systems, • Imaging devices, • LIS/BIS laboratory instruments, • Facility and environmental IT systems, • System, Project & Collaboration Responsibilities, • Participate in IT projects, system migrations, refresh cycles, and hardware/software rollouts across external sites., • Collaborate with SMEs, network teams, external site leadership, vendors, and service providers to troubleshoot and resolve issues., • Oversee IT inventory across external locations, including procurement, lifecycle tracking, deployment, and disposal., • Support onboarding by provisioning required devices and equipment for external users., • Support offboarding by recovering IT assets from departing staff and contractors., • Work closely with Hardware Asset Management (HAM) teams on equipment refresh and upgrade cycles., • Assist in coordinating disposal of Quest Diagnostics Workstation (QSW) devices and peripherals., • Participate in on call rotation for critical field incidents., • Maintain a valid driver’s license., • Work extended or shifted hours during outages, migrations, or major incidents., • Strong troubleshooting expertise across hardware, Windows/Mac OS, networking basics, imaging tools, Autopilot, and endpoint management platforms., • Working knowledge of ITIL processes and ServiceNow., • Excellent communication, customer service, and documentation skills suited for external customer support., • Ability to work independently across remote environments with minimal supervision., • Strong organizational skills with the ability to manage multiple priorities in fast-moving field conditions. Best Regards, Gulam.Md | Technical Recruiter SRI Tech Solutions