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Job Description About Teads Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes for branding and performance objectives, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 36 countries. For more information, visit . Position Overview Teads is seeking an exceptional and visionary Executive Vice President, Global Marketing to lead our global marketing function and propel the next phase of our growth. This pivotal role is responsible for shaping our strategic narrative, driving market positioning, and leading marketing activations across our entire ecosystem—from enterprise advertisers to agency partners, publishers, and internal stakeholders. This role will oversee a high-performing, multidisciplinary global team spanning Corporate Communications & Brand Marketing, Field & Sales Marketing, Product Marketing & Go-To-Market, Content Strategy, and Creative Design. As a key member of the executive leadership team, this role partners closely with Product, Sales, Customer Success, and the broader leadership team to shape global strategy with a particular focus on driving outsized growth in Teads' largest markets—the US, UK, France, and Germany—while ensuring consistency and scalability worldwide. Key Responsibilities Leadership & Strategy • Serve as the global marketing leader, defining and executing a bold marketing vision that fuels growth, expands market presence, and builds brand equity., • Act as a strategic partner to the CEO, CPO, CRO, and regional leaders to define global GTM strategies, commercial enablement plans, and pricing frameworks., • Develop and implement a globally integrated marketing strategy, ensuring consistency while enabling local market effectiveness., • Drive strategic alignment across functions to position Teads as a category leader.Organizational Leadership, • Lead and inspire a cross-functional, multi-level global marketing team across the following functions:, • Corporate Communications & Brand Marketing – Manage global PR, analyst relations, brand reputation, executive visibility, and sponsorship strategy., • Field & Sales Marketing – Drive regional growth via pipeline marketing, ABM strategies, client engagement, and go-to-market enablement., • Product Marketing & GTM – Lead product positioning, messaging, commercial readiness, and alignment across Sales and Product teams., • Content & Thought Leadership – Define and execute a platform-wide narrative that amplifies Teads' market leadership and differentiation., • Global Strategy, Creative & Design – Oversee operational frameworks, global-local collaboration models, KPI planning, and creative asset development.Go-to-Market & Revenue Impact, • Own global GTM strategy for new product launches, international expansions, and post-M&A brand integration., • Connect marketing to revenue by supporting acquisition, retention, upsell, and competitive market penetration., • Elevate sales performance through robust enablement, compelling content, and differentiated positioning., • Own and lead the development of marketing performance metrics, KPIs, dashboards, and reporting tools to assess the effectiveness and ROI of all marketing initiatives.Executive Communications & Influence, • Act as a public-facing leader representing Teads at global industry events, in media, and directly with clients and partners., • Cultivate strong relationships with brand leaders, agency executives, publishers, and industry influencers.Measurement & Operational Excellence, • Define and track success metrics across brand health, pipeline influence, campaign ROI, and content engagement., • 12+ years of senior marketing experience, including 6+ years in executive leadership roles within digital media, adtech, or B2B SaaS sectors., • Proven success leading large-scale, global, multi-disciplinary teams and marketing organizations, delivering against ambitious business goals., • Proven expertise in product marketing management , brand building, sales enablement, and commercial strategy., • Deep understanding of the intersection between product innovation, go-to-market execution, and revenue generation., • Strong financial acumen with experience in setting and managing marketing budgets aligned to business outcomes., • Strong leadership presence with exceptional communication and stakeholder management skills., • Experience navigating complex global organizations, particularly during transformation, integration, or rapid growth phases., • Bonus: Experience preparing or supporting Investor Relations (IR) materials #LI-HYBRID Life at Teads At Teads, we don't just offer new roles - we blend creativity, technology, and data to shape the future of media. You'll work with smart humans, meaningful brands, and cool tools, all while helping redefine how advertising works in a world that demands more transparency, better insights, and smarter strategies. As a Teadster, you'll play a critical role in shaping our future success in the region. Here's why Teads stands out: • We've merged two open internet category leaders—Outbrain and Teads—to create the 'new' Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web., • As part of our team, you'll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning. Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment. Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups – employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you'll be able to share your passions with likeminded people.

Job Description Similarweb is the world's leading digital data platform. We empower over 5,300 companies—including Google, eBay, and Adidas—to see everything that's happening online so they can make smarter decisions, outpace the competition, and grow their digital businesses. From uncovering market trends to analyzing competitors and optimizing performance, our data provides the visibility companies need to win in a digital-first world. We're a global team of bright, curious, and kind individuals who thrive on solving big challenges together. In 2021, we went public on the New York Stock Exchange, and we're continuing to scale new heights. Come be part of our journey. At Similarweb, Product Marketing sits at the intersection of product, sales, and marketing—and is essential to how we bring our products to market and tell our story to the world. As we evolve and expand our platform, we're looking for a seasoned Vice President of Product Marketing to lead our global product marketing function. This is a transformative leadership role reporting directly to the CMO. You'll lead a high-performing team responsible for solution positioning, messaging, competitive differentiation, go-to-market strategy, analyst relations, and customer-facing storytelling. You'll bring together strategy and execution, uniting internal stakeholders around a cohesive narrative and enabling our teams to speak with one voice across every touchpoint. We're looking for a proven leader who is both highly strategic and hands-on—someone who can set a vision, inspire a team, and also roll up their sleeves to dive into messaging, launches, and customer engagement. What You'll Do • Lead and Grow the Team: Build, mentor, and scale a world-class product marketing team. Foster a culture of curiosity, excellence, and impact. Develop leadership capabilities across direct and skip-level reports., • Craft Messaging That Resonates: Own and evolve Similarweb's messaging and positioning. Ensure it is differentiated, customer-centric, and aligned with our broader narrative. Tailor messaging for key personas across industries—from CMOs and strategy leaders to analysts and performance marketers., • Drive Go-to-Market Strategy: Partner with Product, Sales, and Customer Success to define and execute launch strategies for new products and features. Ensure launch excellence across content, enablement, measurement, and internal alignment., • Fuel Competitive Differentiation: Collaborate closely with our competitive intelligence and product teams to keep messaging fresh and aligned to market dynamics. Embed clear points of differentiation into every touchpoint—from sales decks to website copy., • Be a Thought Partner Across the Business: Work directly with VP- and C-level product and sales leaders as a strategic voice and challenger. Stay close to customers, analysts, and market trends to help inform product strategy and roadmap priorities., • Elevate Analyst and Market Perception: Partner with Communications and Analyst Relations to shape how Similarweb is viewed across the industry. Develop briefings, narratives, and supporting materials to influence analyst evaluations and category leadership., • Empower the Field: Collaborate with GTM teams to create the right content, tools, and training that drive commercial success. Ensure our front-line teams have what they need to deliver consistent, compelling customer experiences., • Deliver the Message Yourself: Actively participate in events, keynotes, webinars, and customer briefings as a lead storyteller for Similarweb. Represent the voice of the company and help bring our vision to life externally. What You'll Bring • 10+ years of experience in product marketing for SaaS, data, or technology companies; at least 5 years in a senior leadership role, • Deep experience leading PMM in a multi-product, multi-persona environment, ideally in B2B or enterprise contexts, • Strong track record of developing strategic messaging and positioning in complex, technical domains, • Experience partnering closely with executive stakeholders across product, marketing, and sales, • Proven ability to scale high-performing, engaged, and empowered teams, • Exceptional storytelling and presentation skills—with the ability to simplify the complex and inspire audiences, • A customer-first mindset, strong business acumen, and a passion for category creation and innovation The base salary range for this position in New York City is $190,000 - $280,000 plus benefits including: medical, dental and vision insurance, 401K plan, potential equity, employee stock purchase plan and paid sick and parental leave. Individual compensation is based upon a number of factors, including qualifications and relevant experience. The base salary range above is for the New York City metro area, and could vary for candidates in other locations. Why you'll love being a Similarwebber: You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here. Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day. #LI-SS #LI-Onsite We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.

Job Description Akkodis is seeking Project Manager for a Contract job with a client in Jersey City, NJ(Hybrid). You will be responsible for managing work streams and collaborating with both business and technology stakeholders to solve complex Market Risk technology problems. Rate Range: $68/hour to $73/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. Project Manager job responsibilities include: * Leading work streams and collaborating with business and technology stakeholders to address Market Risk Exposure Management challenges. * Proposing technology solutions, facilitating agreement among stakeholders, and managing cost estimation and budget approval processes. * Developing prototypes using Python, SQL, Excel/VBA, and providing data analysis leveraging Big Data platforms like Apache Hadoop. * Managing project life cycles using Agile methodologies, including documentation, development of Epics and Stories, and overseeing UAT activities and releases. * Coordinating with teams to ensure timely resolution of defects, demonstrating new functionalities, and adhering to risk mitigation plans. * Driving process improvement and policy development initiatives impacting market risk technology, ensuring compliance with regulatory requirements. Desired Qualifications: * A degree in Computer Engineering, Finance, or a related field. * At least 5-7 years of experience in project management, specifically within Market Risk or Financial Services. * Strong financial markets product knowledge and understanding of the regulatory landscape. * Proficiency in technical skills such as SQL, Excel, VBA, and Python with experience in Agile methodologies. If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at . Pay Details: $68.00 to $73.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Company DescriptionGlobal Footprint, Local Impact: As part of the world's second-largest ER&D company, you'll join a network of 50,000 professionals across 30 countries, each contributing to impactful projects worldwide while benefiting from a close-knit community at a local level. Diverse Career Paths: With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set. Commitment to Innovation: Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology – we create it. Your ideas and innovations will have the space to flourish. Continuous Learning and Development: The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career. Inclusive and Collaborative Culture: We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard. Our Evolution and Your Role in It Akkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success. Empowering the Future We're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering. Join the Akkodis Community At Akkodis, you're more than just an employee – you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.Global Footprint, Local Impact: As part of the world's second-largest ER&D company, you'll join a network of 50,000 professionals across 30 countries, each contributing to impactful projects worldwide while benefiting from a close-knit community at a local level.\r\n\r\nDiverse Career Paths: With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set.\r\n\r\nCommitment to Innovation: Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology – we create it. Your ideas and innovations will have the space to flourish.\r\n\r\nContinuous Learning and Development: The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career.\r\n\r\nInclusive and Collaborative Culture: We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard.\r\n\r\nOur Evolution and Your Role in It\r\n\r\nAkkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success.\r\n\r\nEmpowering the Future\r\n\r\nWe're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering.\r\n\r\nJoin the Akkodis Community\r\n\r\nAt Akkodis, you're more than just an employee – you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.

Job Description Control Risks’ Embedded Consulting team is looking for a Business Continuity Analyst to help support a Fortune 100 client's corporate business continuity program focused on the Americas region. The analyst will be in charge of executing the business continuity plans as put together by the Head of Business Continuity and Business Continuity Regional Managers. This position will require the candidate to be onsite 5 days a week in one of the following locations: Houston, TX, NYC, NY, Seattle, WA Responsibilities include but are not limited to: • Executing the BC strategy as developed by the Head of Corporate BC and Regional BC managers., • Working with regional business teams to conduct business impact and risk assessments, identify critical services, define recovery objectives, and map critical dependencies., • Working with business teams to document BC plan needs in Corporate Continuity tool to drive consistency and attestation., • Partnering with the Business, and Global Real Estate and Facilities team to coordinate recovery strategies as identified through the Business Continuity planning process., • Facilitating business continuity exercises and tests, to identify potential gaps in plans, as well as functionality of work transference processes supporting recovery., • Work with large amounts of data and create meaningful reports., • Support in launching and maintaining tools and POC for conducting trainings., • Liaison with support teams to implement the program., • Supporting workplace resilience initiatives by working with multiple stakeholders to include facilities, business continuity, information technology, security and crisis management, for the purpose of seamlessly integrating within the disaster response cycle, as required. Requirements • 3+ years' experience implementing and managing corporate business continuity or risk management programs., • Ability to travel across assigned regions and internationally as needed., • Bachelor's Degree in business or related field., • Experience with commercial Business Continuity tools., • Experience managing and analyzing data from various sources to align to strategic goals., • Experience in responding to significant disruptive events., • Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities., • Strong interpersonal skills, including the written and oral communication skills necessary to build relationships and positively influence decision making., • Demonstrated ability to meet deadlines while managing multiple complex projects., • Disaster Recovery Institute International (DRII), Business Continuity Institute (BCI), or other business continuity professional certification a plus. The base salary range for this position is $80000-$105000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience. Benefits • Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer., • We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance., • Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.

Job Description Hi, we're Oscar. We're hiring an Associate to join our Payment Integrity team. Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role This role is responsible for supporting process improvement and issue resolution in the Oscar claim environment for both the Oscar Insurance business and +Oscar clients. The Associate, Payment Integrity is responsible for ensuring claims are paid accurately and timely with the highest quality. This is accomplished by leveraging a deep understanding of Oscar's claim infrastructure, workflows, workflow tooling, platform logic, data models, etc., to work cross-functionally to understand and translate friction from stakeholders into actionable opportunities for improvement within edits and ideation. The Associate provides thought leadership for Payment Integrity process and workflows that impact claims payments and works closely with cross functional partners on execution of changes. You will report to the Senior Manager, Payment Integrity. Work Location: Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. This is a hybrid role in our New York City office. You will work part of the time in the office and part of the time remote / work-from-home. #LI-Hybrid Pay Transparency: The base pay for this role is: $88,800 - $116,550 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Responsibilities • Provide subject matter expertise and in-depth understanding of Payment Integrity internal claims processing edits, external vendor edits and Oscar reimbursement policies., • Identify claims payment issues from data mining, process monitoring, etc., provide scoping and action steps needed to remediate the issue., • Respond to internal and external inquiries and disputes regarding policies and edits., • Document industry standard coding rules and provide recommendations on reimbursement policy language and scope., • Ideate payment integrity opportunities based on a deep knowledge of industry standard coding rules. Translate into business requirements; submit to and collaborate with internal partners to effectuate change., • Provide training and education to team members when necessary., • Perpetuate a culture of transparency and collaboration by keeping stakeholders well informed of progress, status changes, blockers, completion, etc.; field questions as appropriate., • Support Oscar run state objectives by providing speedy research, root cause analysis, training, etc. whenever issues are escalated and assigned by leadership., • Compliance with all applicable laws and regulations, • Other duties as assignedQualifications, • A bachelor's degree or 4+ years of commensurate experience, • 4+ years of experience in claims processing, coding, auditing or health care claims operations, • 4+ years experience in medical coding, • 3+ years of experience working with large data sets using excel or a database language, • Medical coding certification through AAPC (CPC, COC) or AHIMA (CCS, RHIT, RHIA), • Experience with reimbursement methodologies, provider contract concepts and common claims processing/resolution practices.Bonus points, • 3+ years experience in a technical role (QA analyst, PM, operations analyst, finance, consulting, industrial engineering) or a process improvement role (Six Sigma or similar), • Process Improvement or Lean Six Sigma training At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team () to make the need for an accommodation known. Artificial Intelligence (AI) Guidelines: Please see our AI Guidelines for the acceptable use of artificial intelligence during the interview process at Oscar. California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Notice to Job Applicants.

Job DescriptionHybrid/New York, NY Salary range: $85,000 - $105,000 Apple Bank is seeking a highly motivated, proactive, analytical, and detail oriented individual to join our Legal Contract Review function as a Contract Review Analyst. This role does not require the individual to be a licensed attorney. In this role, you will be responsible for reviewing, summarizing, drafting, and negotiating contracts/agreements on behalf of Apple Bank with various third-party vendors to ensure alignment with applicable laws/regulations and internal policies and/or practices. As a Contract Review Analyst, you will need to regularly collaborate with members of the Information Security and Privacy teams, as well as with other internal stakeholders at various levels of seniority. This is an excellent opportunity for an individual with the requisite contract review experience who thrives in a structured, deadline driven environment and is looking to contribute to risk mitigation and operational efficiency. ESSENTIAL DUTIES & RESPONSIBILITIES • Review, draft, and summarize the terms within master service agreements (MSA), statements of work (SOW) and other third-party contracts/agreements., • Independently negotiate with external parties the terms of MSAs, SOWs, and contracts/agreements to align with applicable laws/regulations, and internal policies/practices., • Advise internal stakeholders on potential legal risks associated with vendor proposed MSAs, SOWs, and other contracts/agreements and propose amendments to mitigate those risks., • Work with the Information Security and Privacy teams to ensure the Bank’s minimum standards are included in all MSA, SOWs, and contracts/engagements prior to execution., • Perform other duties as assigned. SKILLS, EDUCATION, & EXPERIENCE • Bachelor’s degree (this role does not require a Juris Doctorate degree)., • Must have at least 3 to 5 years of prior experience reviewing and negotiating contracts, extra preference will be given to individuals that have negotiated financial institution and/or information security/information technology contracts., • Excellent analytical and communication (verbal + written) skills., • Works independently., • Ability and willingness to work collaboratively with internal stakeholders at various seniority levels when needed., • Proven success in highly regulated, evolving environments. Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

Job Description Title of Position: IT Service Desk Analyst [HYBRID] FLSA Status: Exempt Department: Information Technology Reports to: IT Service Desk Manager Salary: $60,000 - $70,000 About Win Win is a leading provider of shelter, supportive housing, and innovative programs for families with children experiencing homelessness, in New York City. Our equity-driven Way to Win model takes a multifaceted approach to overcoming barriers to stable housing by offering essential services, including childcare, employment support, legal aid, high-impact youth programs, and housing assistance. We are seeking dedicated individuals who share our mission to end homelessness and provide families with the innovative support they need to secure permanent housing. Purpose of the Position We are looking for an enthusiastic IT Service Desk Analyst who enjoys fieldwork and engaging directly with customers. This role requires flexibility to work weekends and holidays, with the benefit of a hybrid schedule. The candidate will provide technical assistance and support to Win staff and clients, ensuring the effective use of IT equipment and applications. Responsibilities include remote and in-person service desk support, setup, installation, and troubleshooting of IT equipment and software, and resolving hardware, software, and network connectivity issues efficiently. Key Responsibilities • Respond to user inquiries and technical assistance requests via phone, email, or work order., • Assess and resolve problems with IT equipment and applications for users., • Serve as the first-level point of contact for Win clients, facilitating the effective use of student iPads, laptops, and PC lab equipment., • Diagnose and troubleshoot hardware, software, and network connectivity issues., • Escalate IT service issues to appropriate technical staff as needed., • Document all user support activities in the designated IT work order system., • Maintain communication with end-users and supervisors regarding support activities., • Install, upgrade, maintain, and troubleshoot IT assets, including desktop computers, peripherals, software applications, laptops, printers, tablets, smartphones, and IP phones., • Provide individual and group end-user instruction on the use of deployed technology resources., • Maintain updated IT inventory information and document it in the IT Asset Tracking system., • Prepare and maintain IT service documentation and reports., • Shift: Monday - Friday, 9:00 a.m. to 5:00 p.m.; occasional assignments on evenings and weekends., • Regular travel to Win sites across all five boroughs of New York City., • Occasional inspection of equipment and cables in floors, ceilings, closets, and IT rooms., • Bachelor’s degree in computer science or information systems from an accredited college or university, or graduation from a certified technical training program in computer maintenance/repair., • At least two years of work experience in IT support or a related technical support capacity., • Leadership: Set an example by following Win policies and procedures. Act with professionalism and a strong work ethic., • Facilitating Change: Consistently deliver high-quality results., • Managing Performance: Interact respectfully with clients and co-workers., • Applying and Developing Expertise: Work with the manager to develop and achieve challenging but attainable goals. Understand the consequences of actions. Our most effective service to our community comes from a diverse mix of minds, backgrounds, and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law. Company DescriptionWomen In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.Women In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.

Job Description Department purpose and structure To provide an effective and professional IT 1st line support service to our staff and clients in accordance with the needs of the business. You will be responsible for logging, troubleshooting and resolving incidents and requests as the first point of contact when possible, or escalating incidents to the appropriate team. Key relationships • The Service Desk is the first point of contact for internal customers and external clients, it is essential for the IT Service Desk Analyst to deliver high levels of service to both these groups., • Works closely with Support Team Managers to deliver an efficient and effective service., • The Service Desk Analyst is primarily responsible for the resolution of customer issues raised via phone or email., • Act as a single point of contact for customers contacting the service desk via phone, email or self-service portal, regarding IT issues and queries., • Take responsibility for the resolution of incidents ensuring as many of these are resolved at 1st line as possible, • Maintain an effective working knowledge of incident resolution across all areas of IT Support in order to maximize customer service and first point of contact call resolution., • Ensure that incidents and requests are properly logged, assigned, tracked and responded to in a timely manner and according to agreed standards and procedures. Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimize delays., • Ensure accurate and timely updates are recorded and maintained in the IT Service Management System., • Promptly allocate incidents and requests as appropriate., • Follow processes to ensure that a high quality of service is provided to our users, • Working as part of a team in order to provide a white glove service to the users., • Appropriate escalation of incidents and requests to the US Service Desk Manager in line with our processes., • Complete tasks and other assigned work to agreed deadlines., • Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimize delays., • Pass and monitor calls to the appropriate team if cannot be resolved by self and liaise with 2nd/3rd party teams when appropriate and ensure customers are updated of events relating to their call. Follow up until resolved with the assigned., • Build and maintain good customer relationships. Key requirements • Minimum of 3 years’ experience working in as Service Desk role, including taking support calls and working with a ticketing system (law firm experience preferred) but no essential, • Knowledge of iManage Work, Windows 10 and Apple iOS, • Strong Knowledge supporting Microsoft Technologies (Office 365, Teams, OneDrive, etc.), • Experience using Remote Support Technologies (SCCM, Team Viewer) and Active Directory, • Ability to work well under pressure, • Excellent communication skills, • Flexible, customer focused approach to service delivery, • A good team player and willing to share skills and experience with others, • Ability to work on own initiativeCompany DescriptionThe ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”The ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”

Job Description Job Title: IT Support Analyst Organization: BrandEd Department: Global IT Reports to: Director of IT Service Management Position Purpose The IT Support Analyst will be part of the Global IT Service Management team, responsible for delivering quality IT support to all students, faculty, and staff across BrandEd. As a member of the team, they will be responsible for the maintenance and support of all IT systems, telephone systems, and Audio/Visual equipment throughout the New York campus. Essential Duties and Responsibilities Specific duties and responsibilities include the following, but the individual will also be expected to perform all the duties necessary which are customarily performed by a person holding this position. Other duties may be assigned. The IT Support Analyst will answer, evaluate, prioritize, and resolve incoming telephone, voicemail, e-mail, in-person, and Service Desk System requests for assistance from end users in the organization. This includes troubleshooting and resolving issues related to standard enterprise software applications and various custom web applications, desktop hardware, and network edge infrastructure components. In addition to the tasks and activities listed below this person will be expected to assist with various IT projects as directed. End-User Support Provide technical support for the organization; diagnose technical problems; research, identify and document appropriate solutions; organize and prioritize technical support cases and follow-up on outstanding cases until resolved. Infrastructure Support Provide technical support for LAN and WIFI devices. Analyse, troubleshoot, evaluate, and resolve computer network problems. Performing file backups on the network. Participate in scheduled maintenance windows. Support Case Management Maintain and track all support issues and calls within the Support management system; maintain contact and follows-up with employees to ensure quality level of support; interact with users in non-technical, clear terms; adhere to and enforce organization policies, rules, and regulations relating to technology use. User Account/Password Maintenance Creates, maintain, and coordinate user account information and passwords for various IT systems. Assist with setup of new user accounts/email in a Microsoft Windows Active Directory/Office 365 environment. Maintain student and alumni email address and distribution lists. Device Support Provide support and assistance for the relocation, installation, and setup of computers, end-user unified communications systems, Teams telephones, Mobile Devices and various peripheral equipment including classroom audio/video equipment. Perform diagnostics on computers, software applications, and related equipment. Provision, reimage, and test new and reallocated computers, laptops, and other equipment as directed. Student support Provide support to BrandEd students - assistance with, access to and use of all school systems. CIG user support Provide support to CIG staff and prioritize accordingly. Flexible working Expectation to support after hours and weekend events as required. Multi-site support including local travel and the ability to respond at short notice. Vendor management Coordinate with various vendors to maintain working environment. Order new equipment as needed. Knowledge and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill and ability required. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A thorough understanding and knowledge of commonly used concepts, practices, and procedures within the IT field. A thorough understanding of and professional experience troubleshooting Web Applications and Technology. Thorough knowledge of both PC and MAC Hardware/Software configuration. Advanced Knowledge of Microsoft Office 365, Adobe Suite, and other standard business productivity software suites. Basic knowledge of Windows Server 2012 and above. Knowledge of working in PowerShell Knowledge of audio-visual systems (projectors, sound systems) is required. Knowledge of academic environments is strongly desired. Ability to install and configure Windows 10 and MAC OSX workstations and software packages. Ability to troubleshoot LAN clients. Strong interpersonal skills. Strong organizational and problem-solving skills. Demonstrate professionalism and diplomacy in interpersonal relationships. Support and embrace diversity and inclusiveness. Regular weekday (Monday-Friday) attendance/availability is required during core business hours. Ability to work weekends and after hours. Ability to manage multiple priorities and projects. Ability to be present in the office, as requested. Ability to travel between offices locally and nationally. Ability to work independently and as part of a team. Ability to proceed with objectives under limited supervision. Education, Work Experience and/or Licensure US Citizenship or Permanent Residence Status required. 4-year college Degree in Computer Science/Related field preferred or equivalent job experience At least 2 years of experience in IT Support required. Experience with SharePoint/Teams or Other similar content management/collaboration platform. Experience providing top quality cross platform end-user support and training. Experience using TeamDynamix or similar service desk/support management system. At least one Microsoft (MCP), Apple, or other industry standard certification in a Windows/Mac operating system is desirable. Language Skills Excellent verbal and written communication skills Excellent command of the English language Physical Demands The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of his/her job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to sit, stand, walk, travel up and down stairs, crouch, climb ladder, stoop, and reach. Ability to lift up to 25lbs. Work Environment The work environment characteristics listed here are representative of those an employee encounters while performing the essential functions of the job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Basic office environment Classroom/academic environment Online learning environment Ability to adapt to new campuses and their infrastructure. The above statements are intended to describe the general nature and level of work being performed by an individual assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. BrandEd reserves the right to modify this job description in its sole discretion. BrandEd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job DescriptionITTConnect is seeking an IT Service Desk L2/L3 Analyst for a direct-hire full time position with a large financial institution. Position is hybrid: 3x a week onsite Job location: Midtown Manhattan This role is a combination of hands-on IT system administration and IT Service Desk L2/L3/Team leader, to ensure prompt resolution of incidents, adherence to service-level agreements (SLAs), and support of critical financial systems and end user computing while maintaining compliance and security standards. Key Responsibilities: System Administration (40%): • Administer, monitor, and maintain servers (Windows/Linux), networks, and cloud systems (e.g., AWS, Azure, Microsoft 365), • Manage Active Directory, Group Policy, DNS, DHCP, e-mail, M365, phone system, file servers, and other core services, • Maintain system security by implementing patches, updates, and backups, • Monitor system performance and troubleshoot issues and incidents to ensure high availability and reliability, • Assist with IT infrastructure projects including upgrades, migrations, and new deployments, • Maintain documentation of system configurations, procedures, and network diagrams, • Project management, • Management of local server room Service Desk Support (60%): • Supervise the day-to-day operations of the IT service desk to ensure efficient handling of support requests, • Ensure consistent documentation, classification, and resolution of tickets, with prioritization of high-impact financial systems, • Train and coach team members on compliance, security protocols, and customer service best practices, • Monitor KPIs and SLAs, generate reports, and provide recommendations for continuous improvement, • Act as the escalation point for complex or high-priority incidents, including those affecting financial transactions, trading platforms, or compliance systems, • Collaborate with system administrators, security, and application teams to ensure seamless support, • Assist in compliance audits by maintaining records and contributing to access control reviews and incident documentation, • Maintain and monitor virtual desktop environment including core financial applications, • Perform regular backups and support disaster recovery and business continuity planning, • Provide technical support for financial applications and trading systems Requirements • 12+ years of experience in IT Infrastructure / Service Desk, • 5+ years of experience in system administration and IT support roles, • Proficient with Windows OS, Microsoft 365, Active Directory, wi-fi and MS exchange, • Experience with cloud platforms such as Azure, or AWS, • Knowledge of networking concepts (TCP/IP, LAN/WAN, firewalls), • Experience with ticketing systems (e.g., Jira, ServiceNow), • Scripting experience (PowerShell, Bash), • Experience with virtualization platforms (VMware, Hyper-V), • Experience with virtual desktop infrastructure (VDI – e.g. Citrix), • Strong knowledge of ITSM tools (e.g., Jira) and ITIL practices, • Understanding of data privacy, regulatory requirements, and cybersecurity in finance, • May require after-hours or weekend work during system upgrades, maintenance or emergencies, • On-call responsibility for critical infrastructure issues, • Desirable experience working with banks / financial services, • Bachelor’s degree in Information Technology or related field

Job DescriptionJob Title: Technology Support Specialist / Helpdesk Analyst Location: New York City, NY Duration: 12+ Months Contract Role Summary: The Technology Support Specialists role is to provide computer and software-based technical support, systems analysis and administration, and information services in a multi-vendor/multi-solution environment. This role is responsible for supporting all client Offices around the globe. Duties include break/fix requests, network infrastructure, information security, procurement, vendor management, VOIP, AV technology and special projects to improve the efficiency of IIE Team Members. Essential Functions Job Duties: Setup, configure, and maintain PC hardware, software, and peripherals (phones, printers, etc.) in a multi-vendor (PC/Mac/Chrome) environment. Assist engineers with providing third level support, troubleshooting network and enterprise related issues. Research and recommend changes, upgrades, and advancements in technologies that support the Helpdesk and business goals. Develop, prepare, test and deploy workstation OS level images. Support and perform workstation and computer moves when required. Assist with ensuring the security of the corporate environment by managing and monitoring access control and anti-virus across different software and hardware packages. Ensure all support requests are well documented in the IT ticketing system, from the creation of the ticket to the successful resolution. Update, maintain and improve upon the IT knowledge base within the ticketing system. Maintain a daily log of work performed and submit reports and other paperwork as required. Assist with the creation and maintenance of processes and procedures for supporting cloud-based applications and platforms such as Office 365, Okta, Box, 8x8, etc. Coordinates all aspects of daily AV operations and service delivery including scheduling and maintaining operational readiness of the AV equipment. Provide level 2 support for Audio/Visual platforms. Interact professionally with clients exhibiting strong customer service skills. Track assets and inventory that has been distributed to end-users and ensure proper levels of inventory are available. Perform IT Procurement duties to include purchases, PO/Invoice, Vouchers, etc. This involves working directly with vendors, monitoring the status of open purchase orders, and resolving issues regarding PO to invoice discrepancies, returns, and quality issues with vendors. Knowledge, skills and abilities here: CompTIA and/or Microsoft certification required, such as A+, Network+, MCP, etc. Extensive experience with PC support, systems administration, inventory management, service desk and a variety of other software platforms Demonstrated experience with AD, O365, Wi-Fi, VoIP, networking fundamentals, video conferencing fundamentals, A/V (sound), and printing Minimum 5 years experience with multi-vendor (PC/Mac/Chrome) PC hardware, peripherals and mobile devices configuration/deployment/support Strong customer service, analytical, and problem-solving skills with the ability to multi-task Best Regards, Lokesh Vanjarapu Sr. Technical Recruiter | 732-515-7098 LinkedIn: linkedin.com/in/lokesh-vanjarapu-6b4649188

Job DescriptioneSentio provides technology consulting to some of the largest and most technically advanced law firms and legal organizations in the country, and across the UK. We work on highly complex projects, and have a core goal of exceeding their expectations in service, integrity, value, and expertise. Our teams of consultants are among the most experienced thought leaders in their fields, and we’re continuing to build this team of experts. We’re seeking an Senior Legal Technology Integration Specialist who will report to the Director, DMS and Network Information Systems, and be responsible for leveraging their knowledge and integration skills to help our clients implement innovative solutions, drive business insights, and inform strategic decision making. The primary goal will be to collaborate closely with the tech and legal teams of our Am Law 200 clients to design and implement complex solutions to business problems. Every member of the eSentio team is a professional and is expected to proactively manage their own work outcomes and quality, while collaborating across the organization. At eSentio you’ll… • Develop and implement integration solutions for different software platforms in alignment with IT and business objectives., • Leverage your knowledge of the legal industry to design and strategize business processes and solutions that cater to our client's specific needs., • Drive data management initiatives, ensuring optimal data quality, security, and compliance across the organization., • Work closely with our practice areas to identify opportunities for the application of generative AI technologies in our product offerings and operations., • Use SQL, Python, and PowerBI to extract, analyze, and interpret data from various sources to support business decision making., • Collaborate with cross-functional teams to understand business requirements and deliver customized integrations across multiple technologies., • Stay abreast of the latest trends and technologies in the legal tech space, particularly with respect to generative AI and advanced data management., • Develop, maintain, and manage against complex multi resource, multiyear project plans, implementation timelines, and application distribution schedules., • Present at trade shows and CIO Roundtable, author articles and white papers for industry trade publications.We need you to have…, • 5+ years of substantial law firm or legal tech consulting experience., • 5+ years proven experience in a business analyst or practice solutions role within a law firm or legal tech industry., • High proficiency in Python and SQL for data analysis and manipulation., • Solid integration skills with experience in developing and implementing solutions across diverse software platforms., • 3+ years of experience with M365., • 3+ years of experience with PowerBI., • 2+ years of experience with a leading Data Management platform (Snowflake, etc.), • Familiarity with emerging technologies like generative AI and advanced data management strategies., • Deep understanding of the legal industry's needs, challenges, and opportunities., • 7+ years of experience with complex, large-scale implementations and product rollouts is required., • We’re a remote-forward company, and this position can be located in or near any major city in the US., • We provide a competitive compensation plan with a generous bonus program., • We offer health, vision, and dental insurance., • Regular team informational and celebrational check-ins, and semi-annual in person events. Powered by JazzHR jmu8bz7Ssv

Job Description Akkodis is seeking a Call Center Customer Service for a Contract job with a client in New York, NY(Remote). The ideal candidate thrives in fast-paced, tech-savvy environments and communicates with clarity and empathy. They’ll proactively manage orders, resolve customer issues, and contribute insights to improve team processes. Rate Range: $16/hour to $20/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. Call Center Customer Service job responsibilities include: * Responding to customer inquiries via phone, email, or chat in a timely and professional manner * Resolving product or service issues with empathy, accuracy, and urgency * Documenting customer interactions and updating account information in internal systems * Following communication scripts and standard procedures while offering personalized solutions * Collaborating with team members and other departments to ensure a seamless customer experience Desired Qualifications: * High school diploma or equivalent; associate or bachelor’s degree preferred * Minimum of 1 year experience in a customer service or call center environment * Strong verbal and written communication skills in English * Proven ability to handle high call volumes with professionalism and efficiency * Excellent problem-solving skills and ability to think quickly under pressure * Comfortable using CRM systems, call center software, and digital communication tools * Typing speed of at least 40 WPM with strong attention to detail * Ability to work flexible hours, including evenings and weekends if required If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Pay Details: $16.00 to $20.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Company DescriptionGlobal Footprint, Local Impact: As part of the world's second-largest ER&D company, you'll join a network of 50,000 professionals across 30 countries, each contributing to impactful projects worldwide while benefiting from a close-knit community at a local level. Diverse Career Paths: With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set. Commitment to Innovation: Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology – we create it. Your ideas and innovations will have the space to flourish. Continuous Learning and Development: The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career. Inclusive and Collaborative Culture: We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard. Our Evolution and Your Role in It Akkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success. Empowering the Future We're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering. Join the Akkodis Community At Akkodis, you're more than just an employee – you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.Global Footprint, Local Impact: As part of the world's second-largest ER&D company, you'll join a network of 50,000 professionals across 30 countries, each contributing to impactful projects worldwide while benefiting from a close-knit community at a local level.\r\n\r\nDiverse Career Paths: With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set.\r\n\r\nCommitment to Innovation: Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology – we create it. Your ideas and innovations will have the space to flourish.\r\n\r\nContinuous Learning and Development: The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career.\r\n\r\nInclusive and Collaborative Culture: We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard.\r\n\r\nOur Evolution and Your Role in It\r\n\r\nAkkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success.\r\n\r\nEmpowering the Future\r\n\r\nWe're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering.\r\n\r\nJoin the Akkodis Community\r\n\r\nAt Akkodis, you're more than just an employee – you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.

Job Description Soar With Us! Dassault Falcon Jet proudly provides competitive pay, quality benefits, and programs that support your career advancement and personal development. Our benefits are designed to support you and your family’s health and wellbeing, help you secure a strong financial future, and empower you to be successful in all aspects of your work and life. We are committed to finding the best, brightest, and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us! Why Join Us? Impactful Work: Your expertise will directly contribute to the safety and efficiency of our operations. Growth Opportunities: We support your professional development and offer opportunities for advancement. Collaborative Environment: Work with a team of dedicated professionals who are passionate about aviation. Ready to soar with us? Apply now and be a part of our mission to maintain the highest standards in aircraft maintenance! Job Summary: Under direction of the Manager, Digital Transformation, the Digital System Support Analyst will be responsible developing solutions for our Customer Service IT group as well as providing customer support for both internal and external customer digital products and services. The Digital System Support Analyst is a service-oriented, critical thinking individual who is passionate about reacting to customer feedback and providing actionable information to ensure IT and Customer Service are fully integrated on a continuous basis to increase business capability and value, reduce cost and risk, and foster innovation. Principal Duties: DIGITAL PRODUCTS SUPPORT • Track, prioritize and process incoming customer requests for service access and support, • Identify, record, analyze and provide solutions to problems and incidents based on documented known errors, • Work with internal and external project teams to aid in the design, development, deployment and post-delivery support of customer service digital products and services, • Works closely with IT to ensure that during major service disruptions that affect our digital products, services to ensure the impact to users is minimized, • Lead the efforts in the build, test and release of new or upgraded digital services and business systems, • Ensure there is a proper knowledge transfer to enable customers and users to optimize use of services that support their business activities, • Leads testing efforts for new systems and improvements, • Ensure that new or changed services and systems are capable of delivering the agreed utility and scope, • Communicates actionable items and required changes to IT development teams, • Works with Customer Service personnel to identify and understand product enhancement requests, • Manages organization’s expectations effectively, • Responsible for introducing new initiatives to end users, • Suggests areas for improvement in internal processes along with possible solutions, • Leads internal teams/task forces Bachelor’s degree in information technology or 3 years related work experience 2+ years of analyzing data to identify trends and manage data quality 2+ years of experience supporting customer-facing portals, or digital services in aerospace or regulated environment Prior involvement in digital product support or lifecycle management Working knowledge with Microsoft Power Apps (Power Automate, Power BI or CoPilot Studio) Must possess a strong sense of urgency and have the ability to independently manage development projects and customer support tasks simultaneously Highly self-motivated and independent Excellent communication / customer service skills Strong understanding of Microsoft 365 ecosystem (Teams, Outlook, Permissions, User Support) Ability to troubleshoot across multiple platforms and coordinate with internal IT teams when needed Additional Desired Qualifications: Understanding of basic aircraft systems and technical publications Proficiency with Power Automate and SharePoint Development Working knowledge of SAP (User level familiarity and navigation) Proficient with SAP and able to provide support/problem solving Experience with programming (Java / Python...etc.) Fluent in French Working Conditions: Office environment Use of personal computers required Minimal travel may be required Compensation and Benefits The compensation for this position typically falls between $70,000 and $75,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift. Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more. We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.