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  • Guest Experience Manager
    Guest Experience Manager
    3 days ago
    $80000–$90000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan, • Paid Vacation time, • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals — because we believe in enjoying what we serve, • Pet Insurance - because we know your fur babies are important you, • Growth opportunities at every level — we invest in developing leaders from within, • Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job — you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Manager is responsible for leading NAYA's day-to-day guest support operations across all channels, including digital, in-store, and post-visit feedback. This role goes beyond response management to build scalable processes, surface actionable insights, and ensure every guest interaction reflects NAYA's brand and values, deepening guest satisfaction and loyalty. You will serve as the primary owner of guest feedback and communication, ensuring SLAs are met, recovery strategies are effective, and cross-functional partners have the information they need to drive improvements. This is a highly visible role requiring a balance of empathy, operational awareness, analytical thinking, and leadership. How You'll Impact • Build and lead a best-in-class guest support function that scales with NAYA's growth, • Increase guest satisfaction, retention, and brand loyalty through thoughtful recovery strategies, • Influence operational, digital, and marketing decisions through actionable guest insights, • Establish consistent, high-quality standards for guest communication across all platforms What You'll Do Guest Experience Operations & Strategy • Own and manage NAYA's guest support operations across email, phones, surveys, social media, and third-party platforms., • Develop and maintain processes for managing guest feedback consistently and at scale, including implementing new systems., • Help define and track key success metrics, including CSAT, response time, resolution rates, and sentiment trends., • Support the implementation of a Contact Center strategy, including channels, hours of operation, and recovery program., • Identify opportunities to proactively improve the guest journey, not just respond to issues. Team Oversight • Oversee day-to-day work of Guest Support Specialists and ensure SLAs are consistently achieved., • Identify coaching and training opportunities to strengthen team performance and response quality., • Escalate issues that are preventing SLA achievement and follow through on resolution. Guest Communication & Recovery • Ensure all guest responses are timely, empathetic, brand-aligned, and solutions-driven, • Manage recovery strategies and guide tone, voice, and messaging across all channels to ensure consistency and guest satisfaction., • Track offer redemption rates and evaluate the effectiveness of recovery efforts, including A/B testing of solutions. Insights & Reporting • Provide scheduled and ad hoc reporting on guest feedback trends, including ordering issues, LTO performance, marketing promotions, and new initiatives., • Analyze feedback to identify patterns, root causes, and opportunities for improvement., • Translate insights into clear, actionable recommendations for Operations, Marketing, and Technology., • Build and maintain reporting dashboards that give leadership a clear view of guest experience performance. CRM & Systems Optimization • Help stand up NAYA's CRM from the start, contributing to tool evaluation, workflow setup, and documentation as we build out this tool., • Manage and optimize reputation management and guest feedback tools (e.g., Tattle, SOCI, Olo Engage)., • Maintain organized tracking of guest interactions across all systems, ensuring data is categorized and usable for reporting. Brand & Cross-Functional Alignment • Serve as a go-to contact for guest experience across internal teams., • Track and follow up on escalation issues to ensure accountability and resolution., • Maintain deep knowledge of NAYA's menu, operations, and evolving systems., • Ensure all guest-facing communication reflects current offerings and brand standards. What you Bring • 3+ years of experience in guest experience, customer experience, or hospitality operations (multi-unit or high-growth environment preferred), • Proven ability to move from execution to strategy — building systems, not just managing tasks, • Exceptional communication skills (written and verbal), with a strong sense of tone and brand voice, • Experience with CRM, guest feedback, and reputation management platforms, • Strong analytical mindset with the ability to turn data into action, • High attention to detail and organizational discipline, • Experience collaborating cross-functionally and influencing without direct authority A mindset that is: • Guest-obsessed: Sees every interaction as an opportunity to build trust and loyalty, • Strategic thinker: Looks beyond individual issues to identify patterns and long-term solutions, • Empathetic communicator: Balances care with clarity in every interaction, • Operator at heart: Understands the realities of restaurant environments and designs practical solutions, • Curious and growth-driven: Continuously looks for ways to improve systems, tools, and outcomes, • Ownership mentality: Takes full accountability for the guest experience end-to-end

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  • Front Desk Assistant
    Front Desk Assistant
    13 days ago
    Full-time
    Mount Eden, The Bronx

    Position Overview We are seeking a professional, organized, and customer-service-oriented Medical Front Desk Receptionist to join our busy outpatient medical facility in the Bronx. The ideal candidate is bilingual in Spanish and English, has excellent communication skills, and can thrive in a fast-paced healthcare environment while providing outstanding patient service. Key Responsibilities • Greet and check in patients in a courteous and professional manner, • Answer multi-line phones and direct calls appropriately, • Schedule, confirm, and manage patient appointments, • Verify insurance eligibility and obtain required authorizations when applicable, • Collect copays, balances, and patient demographic information, • Maintain accurate patient records within the EMR system, • Communicate effectively with patients, providers, and insurance companies in both Spanish and English, • Manage incoming faxes, referrals, and medical documentation, • Ensure front desk and waiting area remain organized and professional, • Assist with patient flow and overall clinic operations, • Handle sensitive patient information in compliance with HIPAA regulations Qualifications • High school diploma or equivalent required, • Bilingual Spanish/English required, • Previous medical receptionist or healthcare office experience preferred, • Strong computer and data entry skills, • Experience with EMR/EHR systems preferred, • Excellent phone etiquette and customer service skills, • Ability to multitask and work efficiently in a fast-paced environment, • Professional appearance and demeanor Preferred Skills • Experience with insurance verification and authorization processes, • Familiarity with outpatient medical or rehabilitation settings, • Strong organizational and problem-solving skills, • Ability to remain calm and professional under pressure

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  • Janitorial Manager
    Janitorial Manager
    14 days ago
    Full-time
    Manhattan, New York

    Benefits Pulled from the full job description Health insurance Retirement plan Paid time off Opportunities for advancement Full job description Job Summary: We are seeking an experienced Janitorial Manager to oversee daily cleaning operations in a fast-paced environment. The ideal candidate will bring strong leadership experience, deep knowledge of vendor contract cleaning operations, including preparing pricing for proposals, and the ability to manage both daytime and evening cleaning oversight with professionalism and consistency.This role requires hands-on operational management, staff supervision, quality control, and the ability to coordinate both recurring services and special cleaning projects. Duties: Oversee daytime and evening cleaning oversight across assigned operations Supervise janitorial staff, porters, and floor care technicians with clear direction and accountability Manage recurring and non-recurring janitorial services Coordinate monthly deep cleans and specialty cleaning projects Oversee floor care programs including buffing, stripping, waxing, burnishing, polishing, and carpet maintenance Conduct inspections to ensure quality control and compliance with company standards Manage staffing schedules, attendance, and operational coverage Coordinate special projects including emergency cleanups, post-construction cleaning, seasonal services, and snow removal as needed Ensure proper use and maintenance of janitorial equipment, chemicals, and supplies Maintain professional communication with clients, management, and staff Capable of proposal preparation and price management for cleaning services and special projects Qualifications Minimum 3–10 years of janitorial management experience required Strong knowledge of floor care procedures, equipment, and specialty cleaning operations Experience managing cleaning crews in a fast-paced environment with multiple service demands Ability to oversee both daytime and evening operations Proven ability in proposal preparation, pricing, and service cost management Knowledge of OSHA safety standards and janitorial industry best practices Strong leadership, communication, organizational, and problem-solving skills Ability to manage multiple priorities and ensure operational efficiency Valid driver’s license preferred Must possess all proper credentials and work authorization required for employment Preferred Experience Experience in high-demand environments such as residential, healthcare, educational, or institutional facilities Experience with scheduling systems, inspections, reporting, and quality assurance processes Bilingual candidates are encouraged to apply Pay: $72,000.00 - $80,000.00 per year Benefits: Health insurance Opportunities for advancement Paid time off Retirement plan Experience: Janitorial Manager: 4 years (Required) Janitorial: 7 years (Preferred) Language: English (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Ability to Commute: Brooklyn, NY 11201 (Required) Work Location: In person

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  • Board Certified Behavior Analyst (BCBA) | Bilingual | REMOTE
    Board Certified Behavior Analyst (BCBA) | Bilingual | REMOTE
    17 days ago
    $80–$85 hourly
    Part-time
    Hoboken

    Board Certified Behavior Analyst (BCBA) | Bilingual | REMOTE Locations: Multiple states At Progressive Option Support Services LLC, we’re building something meaningful—support systems that truly impact children and families. We’re currently looking for a Board Certified Behavior Analyst (BCBA) who is not only clinically strong, but genuinely passionate about making a difference in the lives of children with ASD. What You’ll Be Doing In this role, you’ll take the lead in shaping and guiding ABA services for the families you support. Your work will directly influence progress, growth, and everyday wins for both children and caregivers. • Oversee and guide individualized, home-based ABA programs, • Design and implement effective, ethical treatment plans tailored to each child, • Supervise and support Behavior Technicians to ensure high-quality service delivery, • Provide hands-on training in ABA methods to both staff and caregivers, • Partner with families through parent training and ongoing support, • Manage clinical documentation, including insurance authorizations, • Utilize and interpret assessments such as VB-MAPP, AFLS, and ABLLS to inform care What We’re Looking For We’re seeking someone who brings both clinical expertise and a strong human approach to their work. • Active BCBA certification, • Ability to get New Jersey LBA upon hire, • Master’s degree in ABA, Special Education, Psychology, or a related field, • At least 6 months of hands-on ABA experience, • Bilingual, Spanish speaking preferably, • Strong ability to assess, develop, and adjust treatment plans effectively, • Experience supervising and mentoring team members in a clinical setting, • Clear, professional communication skills (written and verbal), • Ability to build trust with families and collaborate across teams, • A thoughtful, adaptable approach to working with diverse populations, • Organized, reliable, and able to manage responsibilities independently Why Join Progressive Option Support Services? We’ve created an environment where clinicians can focus on what matters most – their clients, without unnecessary operational stress. • Competitive hourly rate: $80-85 Bilingual, $75-80 English, • Flexible scheduling designed to fit your availability, • Dedicated operational support so you can stay focused on clinical care, • Free CEUs to support your continued growth, • Referral bonus opportunities, • A collaborative, supportive team environment that values your expertise Position Details • Type: Part-Time (W-2), • Schedule: Monday–Friday (weekends as needed), • Work Setting: Remote, • Flexibility: High—designed to work with your schedule Certifications Required • Board Certified Behavior Analyst (BCBA), • New Jersey Licensed Behavior Analyst (LBA), • If you’re looking for a role where your work is respected, your time is valued, and your impact is visible—we’d love to connect. Work Location: Remote

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  • Call Center & Front Desk Representative (In-House, Medical Office)
    Call Center & Front Desk Representative (In-House, Medical Office)
    20 days ago
    Full-time
    Manhattan, New York

    Full job description Overview Call Center & Front Desk Representative – Boutique Ophthalmology Practice Be the first impression of excellence in eye care We are a high-end, patient-centered ophthalmology and refractive surgery practice seeking an experienced Call Center Representative to join our team. This is a critical front-line role. You will be the first point of contact for patients and responsible for managing their journey from initial inquiry through consultation and surgery. This position requires exceptional organization, strong communication skills, and meticulous scheduling accuracy in a fast-paced medical environment. This is not an entry-level role. Prior medical scheduling and insurance experience are required. Who We’re Looking For Strong, confident communicator with polished phone presence Highly organized and detail-driven Comfortable discussing insurance and patient financial responsibility Calm under pressure and proactive in problem-solving Patient-first mindset with a commitment to excellence Key Responsibilities Serve as the primary point of contact for patients, delivering a warm, professional, and confident experience across phone and email Take full ownership of the provider schedule, ensuring accuracy, thoughtful appointment placement, and overall schedule integrity Demonstrate a strong understanding of patient flow, visit types, testing requirements, consultation timing, and surgical coordination Schedule, confirm, and adjust appointments proactively to support smooth clinical operations and an exceptional patient experience Verify insurance eligibility and benefits, clearly communicating coverage and financial expectations to patients Collect, document, and manage patient demographic information, prior authorizations, and required medical documentation with precision Coordinate consultation and surgical readiness, ensuring patients, providers, and supporting teams are aligned and prepared Required Qualifications Minimum 5+ years of scheduling experience in a medical office Strong knowledge of insurance verification, benefits, and prior authorizations Experience using Practice Plus, Nextech, or another Practice Management (PM) system High-volume patient interaction experience (phone, email and text) Extremely organized, detail-oriented, and diligent with scheduling Preferred Executive Assistant experience Spanish speaking Ophthalmology or surgical practice experience If you thrive in a structured medical environment and take pride in accurate scheduling and strong patient communication, we encourage you to apply. Pay: $20.00 - $28.00 per hour Benefits: 401(k) Health insurance Paid time off Work Location: In person

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  • Administrative Medical Office Assistant
    Administrative Medical Office Assistant
    27 days ago
    Full-time
    Downtown Jersey City, Jersey City

    We are currently seeking a part time Bilingual(Spanish/English) Administrative Medical Assistant to join our team. The ideal candidate will combine an engaging personality with an ability to work effectively in a busy medical office. This individual must also be able to meet the following job description and possess the following skills requirements. The Duties Include: Greet and assist all patients and visitors when they enter the office Optimizes provider time by scheduling and re-scheduling appointments with ease, both in-person and via telephone Accurate data entry of complete and accurate demographic, financial & insurance information Perform necessary insurance authorizations for imaging procedures. Relay relevant information to patients regarding scheduling and payment policies Collect copayments and past due balances Scanning patient documentation in a timely manner Protects patients’ rights by maintaining confidentiality of personal and financial information Answering phones and taking/returning messages in a friendly and courteous manner Daily clerical tasks Travel to multiple locations varies weekly Prepare charts for clinics Qualifications and Skills Heavy phone volume Previous customer service experience Experience in a Neurosurgery practice is a plus Time management & flexibility Professionalism and attention to detail Bi-lingual a requirement *Travel Reimbursement *Competitive salary *Monday -Friday, No weekends Pay: $21.00 - $25.00 per hour Benefits: 401(k) Dental insurance Health insurance Life insurance Paid sick time Paid time off Vision insurance Medical Specialty: Surgery Experience: Customer service: 1 year (Preferred) Medical terminology: 1 year (Preferred) Work Location: In person

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