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Job DescriptionProgram Manager/Training LeadEmployment Type: Full TimeDepartment: Project Management Here at CGS, we are seeking a Program Manger/Training Lead to assist with the design, development, and delivery of training for internal and external audiences for a government client. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Review draft Training Plans and collaborate with the transformation readiness team to finalize. -Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan, and summarized above. The system integrator will provide test scenarios and myVCF system screenshots to inform the training materials.- Design, develop, and co-deliver VCF Substantive training for VCF staff on end-to-end claims lifecycle processes. Substantive training includes curriculum and standardized materials related to policies and procedures for claim review, claim administration, quality control, and payment. The content for these training modules will be provided by VCF subject matter experts. These same experts will co-deliver the training with the support of this vendor training team. This training, which will be delivered as instructor led, in-person, and virtually, will be delivered to approximately 10-75 VCF staff members, depending on the subject matter of the training.- Design and create user-friendly, professional quality graphics and communication media for How-To Guides, website content, and other communications vehicles necessary to inform and educate the public, law firms, and VCF staff about VCF Transformation and the related process and system changes.- In partnership with the VCF team and the system integrator, provide support to staff to ease the transition and ensure a successful rollout of the transformed claim review and operational processes. The selected vendor will work with the VCF Transformation Readiness Team to determine the overall training schedule and timeline- Design and develop myVCF system training using training materials delivered by the myVCF System Integrator.- Design and develop communication materials for internal and external audiences. Support the design and development of internal and external communications as directed by the VCF. This includes development of PowerPoints, handouts, and supporting the planning and execution of focus groups.- Submit for approval by VCF all communications and training materials and track the materials through the approval process to ensure that they are appropriately prioritized, and any necessary adjustments are made. Qualifications: - Ability to design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e-learning modules- Minimum of 5 years’ experience developing training for clients - Strong leadership skills to manage and guide the training team, coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership- Ability to manage multiple concurrent training workstreams, ensuring quality, on-time deliverables- Bachelor’s degree in a relevant field required- Minimum of 7 years’ experience managing training and communications teams and schedules to achieve successful outcomes- Experience with Salesforce preferred- Must have experience using Adobe Captivate for training development- Ability to obtain a Public Trust clearance.- Must be a United States citizen. Our commitmentContact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: For more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Summary: Safe Horizon’s Anti-Trafficking Program (ATP) is one of the largest providers on the East Coast and one of the only providers in New York State offering comprehensive services to survivors of all types of human trafficking, including labor trafficking. Our program applies a multi-tiered approach to eradicating human trafficking. We provide intensive case management, supportive counseling and legal services to holistically meet the needs of trafficked persons. While recognizing that client services alone will not turn the tide on human trafficking, our Anti-Trafficking Program also offers community education, technical assistance, training and advocacy to foster systemic change. The Training and Outreach Manager is responsible for developing and implementing training programs, in coordination with ATP staff, with the primary goal of assisting grantees of the Department of Justice (DOJ), Office of Victims of Crime (OVC) Enhanced Collaborative Model to Combat Human Trafficking (ECM), in particular the Brooklyn Human Trafficking Task Force (BKHTTF), to improve community prevention of, and response to, the crimes of human trafficking, both sex and labor. The Training and Outreach Manager will continue to develop our existing training modules, outreach campaign and materials, in collaboration with Kings County District Attorney Office (KCDAO)’s BKHTTF Director. The Training and Outreach Manager, in conjunction with KCDAO staff, will conduct training and outreach activities in high-risk areas of NYC with the goal to increase awareness of human trafficking, and to increase trust between communities and law enforcement agents. This position will require travel within New York City, some limited travel out of state and some weekend and off hour work. The Training and Outreach Manager is also responsible for conducting a specific number of trainings/presentations and outreach efforts in compliance with the OVC-ECM grant from the Department of Justice. Responsibilities: • For Program and Client-Facing Staff: Learn and integrate ongoing training and education regarding a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients., • For Program and Supervisors Supporting Client-Facing Staff: Participate in ongoing training and education regarding applying a trauma-informed, client-centered approach, and using an anti-oppressive lens, in your work with clients. Coach and guide staff in their client practice that reflects these approaches., • Provide training to federal and state government agencies, federal and local law enforcement agents, community-based organizations, and any other identified organizations regarding prevention and response to human trafficking., • Coordinate, design and co-facilitate training curricula, outreach materials and activities/events, as well as other workshops on topics related to human trafficking, both sex and labor of all victims – men, women, minors, LGBTQ, and foreign nationals and U.S. citizens., • Enter information for monthly statistical reports related to the project into databases for grant reporting and prepare training/presentation narrative write-ups as part of grant reporting., • Continue to develop, supervise and manage all trainings/presentations and training protocols for BKHTTF and ATP., • Oversee fulfillment of all training/presentation activities and reporting requirements for the OVC grantee assistance contracts., • Provide professional development training opportunities for ATP social worker and legal staff, including collaborating with ATP team members on multidisciplinary anti-trafficking trainings, including internal Safe Horizon Need to Know trainings and external trainings for medical providers, legal providers and others, • Continue to develop and spearhead the Train the Trainers program for Voices of Hope, the ATP survivor leadership group comprised of current and former ATP clients, in collaboration with the VOH Liaison, and work closely with VOH members to train them in presenting the ATP Human Trafficking 101 curriculum to civil society partners, law enforcement and government agencies, • Actively participate in bi-weekly staff meetings with a small and dynamic team., • Attend bi-weekly supervision meetings with the Supervising Social Worker, attend monthly Voices of Hope meetings with the Administrative Coordinator/VOH Liaison, and monthly supervision meetings with the Associate Vice President overseeing the Anti-Trafficking Program, Immigration Law Project and Domestic Violence Law Project., • Perform other duties as assigned. Interacts with: • Staff from the Safe Horizon’s Anti-Trafficking Program, as well as Safe Horizon’s IT and Training Departments, • All ECM OVC grantees and external agencies and organizations related to the administration of the ECM-OVC grant, including KCDAO staff., • All external agencies and organizations working to assist survivors of human trafficking or working to combat trafficking in persons. Qualifications: • At least four years of professional experience developing and conducting diverse training, outreach and community organizing activities, preferably around trafficking, specifically trauma victims (for various audiences) with demonstrated results. Knowledge and Skills: Required: • Strong relationships with and/or knowledge of law enforcement agencies, community-based organizations, and victim services organizations serving and interacting with victims of trafficking., • Excellent verbal and written communications skills., • Knowledge and Experience of training curricula development; ability to integrate engaging training techniques for diverse audiences (e.g. federal grantees administering services programs for trafficking victims, government officials or potential clients) and update existing trainings and materials., • Dynamic public speaker and presenter with ability to engage diverse audiences., • Ability to work independently and as part of a team., • Ability to delegate tasks to staff you do not directly supervise in tandem with their direct supervisor to ensure consistency and manage workload., • Must be familiar with a range of social justice work, including the underlying social issues impacting trafficking victims., • Excellent cross-cultural skills., • Strong workshop design and facilitation skills, including the general public, social service providers, and other partners., • Strong networking and organizational skills; ability to work independently and maintain flexibility in working across multiple program sites., • Excellent interpersonal and organizational skills., • Comprehensive management, supervisory and leadership skills. Desirable: • Experience providing supervision., • Experience using a harm reduction philosophy in supervisory or direct service positions., • Experience providing direct service with victims of trauma., • A Bachelor’s Degree in related field (extensive (4+ years) experience in workshop design and facilitation may supersede educational requirement., • Proficient in Microsoft Office Suite, specifically PowerPoint and Microsoft Excel. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal. Hiring Range: $29.39 - $34.89 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job DescriptionAmalgamated Bank seeks a dedicated Chief Information Security Officer to be responsible for designing and implementing the Bank’s Information Security program while protecting the business from cyber security threats. This is a hybrid role reporting to our NYC headquarters. By joining our team, you’ll be joining a Bank that believes that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers. Essential Job Functions: • Develop and maintain an Enterprise Information Security Program, • Design a critical response process for Cyber Security incidents, • Identify, report and control Cyber Security incidents, • Manage and train Information Security staff and develop and deliver Information Security training to the Bank’s employees, • Continuously monitor threats to the Bank’s operating environment, • Approve and administer identity access policies, • Maintain a current understanding of the IT and Cyber Security threat landscape for the industry, • Ensure Bank compliance with relevant Information Security laws and applicable regulations, • Lead, and assess the results of periodic security tests, including internal and external penetration testing and phishing, • Schedule table-top exercises for Crisis Team and senior management and report findings to management, including implementation of recommendations, • Review and approve Information Security policies, procedures and controls, • Ensure that they are kept current and are communicated to staff/consultants, • Ensure staff/vendor compliance with the Bank’s security policies and procedures, • Manage a team of employees, contractors and vendors involved in Information Security, • Brief the Executive Team on status and risks, overall strategy and necessary budget, • Communicate best practices and risks to the Bank, • Perform a risk assessment of the Bank’s vulnerabilities in the Cybersecurity landscape and develop the Bank’s risk appetite for Information Security, • Develop Key Risk Indicators (KRIs) and dashboard metrics reporting to both the Management Team and the Board of Directors, • Establish strong working relationships with the Heads of IT and business lines, • Develop and present quarterly reports to the Board of Directors. Knowledge, Skills and Experience Requirements: • Master’s degree or equivalent experience, • Minimum of ten (10) years of experience, at least five (5) years focused on managing information security in a complex, matrixed environment, • Extensive experience in regulated industries, especially financial services; banking experience is preferred, • Proven ability to create and maintain enterprise-level information security programs, • Motivated individual with strong analytical, problem solving and root cause analysis skills, • Ability to work on multiple, time-critical projects simultaneously, • Knowledge of Data Privacy Laws, • Working knowledge of information security engineering concepts and principles, • Familiarity with DFS 500 and similar regulations, • Experience working with external regulators, including NY DFS and FDIC, • Excellent verbal and written communications, including presentation of complex data in easily, understood ways, • Ability to confidently interact at multiple levels in the organization and lead cross-departmental team projects, • Experience presenting to senior levels, including Board of Directors, • CISSP, CISA or CISM designations preferred Our job titles may span more than one career level. The starting base salary for this role is between $240,000.00 – $260,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas. Hybrid Work Model Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as “remote”. Search Firm Representatives- Please Read Carefully Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Job Description MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives. We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. As an MDM Platform Engineer, you will own the design and buildout of multi-tenant MDM environments for enterprise clients, architect DEP/ZTP integrations across Apple Business Manager (ABM), Google Zero-Touch Enrollment (ZTE), and Samsung Knox, and lead the engineering effort to onboard, scale, and harden managed device fleets spanning laptops, tablets, mobile phones, and IoT endpoints. You will collaborate directly with enterprise clients and internal architects to translate business requirements into MDM policy frameworks, then build and automate the infrastructure that delivers them — reliably, repeatably, and at scale. ROLE AND RESPONSIBILITIES: What You'll Engineer: Multi-Tenant MDM / UEM Architecture • Design and build net-new multi-tenant MDM environments on Scalefusion and other UEM platforms., • Engineer tenant isolation strategies and policy inheritance models that allow centralized management and scalability, • Develop and maintain standard configuration templates and provisioning playbooks that accelerate new tenant onboarding across diverse client environments., • Own end-to-end environment builds from initial design through policy validation, UAT, and production handoff., • Architect and implement DEP integrations, including MDM server bindings and Automated Device Enrollments, • Drive optimization of MDM and security process using native platform capabilities, APIs, and scripts Required • Bachelor's degree in Information Systems, Computer Science, Engineering, or equivalent hands-on experience., • 3–5 years of professional experience in MDM/UEM administration in a managed service provider environment, • Deep working knowledge and experience in Apple Business Manager (ABM) — including multi-MDM environments., • Working understanding of Google Zero-Touch Enrollment (ZTE) for Android Enterprise., • Apple Certified Support Professional (ACSP) or Apple Certified IT Professional — Deployment., • Expert-level understanding of Zero-Touch Provisioning (ZTP) and Zero-Touch Enrollment (ZTE) architectures, • Experience with multi-MDM environments where a single client spans two or more MDM platforms., • Understanding of mobile container concepts, managed app configuration, and per-app VPN architectures., • Scripting or automation skills (Bash, Python, PowerShell) applied to device management or provisioning workflows. Who Thrives Here • You own outcomes, not tasks., • You lead with a customer-first mindset., • You take smart risks and iterate fast., • You bring positive energy to complex work. To learn more about our company visit *The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position varies between is up to $115,000 - $140,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process. Keywords: MDM Platform Administrator, Mobile Device Management, Apple Certified Support Professional, ACSP, Apple IT Certified Deployment, ZTP, Zero Touch Provisioning, Zero Touch Enrollment Architecture, ZTE, multi-MDM Environment, BASH, PYTHON, PowerShell, App Configuration, VPN Architecture, Mobile container, Google, Indeed, LinkedIn, GitHub, MetTel, MDM Platform Engineer, Apple Business Manager, Google Zero-Touch (ZTE), #MDMPlatformAdministrator, #MobileDeviceManagement, #AppleCertifiedSupportProfessional, ACSP, AppleITCertifiedDeployment, #ZTP, #ZeroTouchProvisioning, #ZeroTouchEnrollmentArchitecture, #ZTE, #multi-MDMEnvironment, #BASH, #PYTHON, #PowerShell, #AppConfiguration, #VPNArchitecture, #MobileContainer, #Google, #Indeed, #LinkedIn, #GitHub, #MetTel, #MDMPlatformEngineer, #AppleBusinessManager, #GoogleZero-Touch (ZTE), #ABM, #ManagedDevices, Jobs Near Me, #JobsNearMe MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. To learn more about our company visit us at

Job DescriptionLHH is actively seeking a Project Manager skilled in Workplace Experience for one of our top clients! This role will assist our client through an office space transition to a new location. This will be a contract opportunity with our client and will work hybrid to their NYC office. About the Role We are seeking a Temporary Workplace Experience Project Manager to help deliver an exceptional employee experience during a major headquarters transition from 250 Park Avenue to a new location at Penn 2. This role will play a key part in shaping how employees experience the workplace from day one-bringing company culture and values to life. You'll help design a seamless transition into the new space while supporting the closeout of the current office. Key Responsibilities Design the Day One Employee Experience • Partner with cross-functional teams to create a best-in-class employee journey at the new location, • Design welcome moments, rituals, and touchpoints that reflect company culture, • Collaborate with Internal Communications on engaging content (digital assets, signage, merchandise), • Develop an Employee Experience Guide for the new workspace, • Build relationships with local vendors to secure employee perks and discountsSupport the Workplace Transition, • Create clear, engaging communications to guide employees through the move, • Identify and mitigate potential friction points during the transition, • Support rollout of tools (e.g., AI assistant) to help employees navigate the new workplace, • Develop playbooks, policies, and onboarding materials to ensure employee readinessDrive Cross-Functional Coordination, • Partner with internal teams (People, Workplace Experience, IT, Security), • Help ensure all operational elements (badging, tech setup, seating, amenities) are ready for Day One, • Act as a central point of coordination for employee experience initiativesActivate Employee Engagement & Culture, • Translate company brand and culture into meaningful in-office experiences, • Develop programming such as welcome events, tours, and onboarding sessions, • Create opportunities for employees to connect with the surrounding neighborhood, • Co-design a calendar of cultural and engagement momentsMeasure & Improve, • Gather real-time employee feedback (surveys, interviews, focus groups), • Analyze insights to continuously enhance the workplace experienceQualifications, • 5-8+ years of experience in Employee Experience, HR, Workplace Experience, Internal Communications, or related field, • Proven experience designing onboarding programs or large-scale employee initiatives, • Experience supporting office moves, transformations, or change management efforts preferred, • Strong project and stakeholder management skills, • Ability to balance strategic thinking with hands-on executionPay Details: $60.00 to $73.00 per hour Search managed by: Kaitlynne Hope Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance OrdinanceMassachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Description Who we are: Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise, costs increase, and global competition intensifies, automation is no longer optional for manufacturers that want to stay competitive. We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment. Backed by leading investors including Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is scaling rapidly and building the foundation for a new era of high-performance, Made in America production. About the Go-To-Market Team The Go-To-Market Team is responsible for ensuring customers realize measurable value from the automation we deploy. From pre-deployment coordination through onboarding and long-term engagement, the team drives adoption, strengthens relationships, and ensures customers achieve meaningful operational outcomes. Customer Success serves as the connective tissue between customers and internal teams, ensuring expectations are clear, communication is proactive, and execution is coordinated. The team also captures customer feedback and insights to continuously improve the product, delivery experience, and long-term customer outcomes. About the role: As a Customer Success Manager, you will own the customer relationship from pre-deployment through long-term engagement, ensuring a seamless experience and sustained value realization. You will serve as the central point of contact for customer coordination, orchestrating internal teams, documentation, and communication to ensure onboarding and ongoing engagement are proactive, clear, and consistent. Success in this role requires strong operational discipline, the ability to anticipate risk, and a customer-advocacy mindset that surfaces feedback internally, improves the customer experience, and identifies opportunities to expand customer impact over time. In this role you will: • Own the customer relationship from pre-deployment through long-term engagement, • Serve as the primary point of contact for customer communication and non-technical coordination, • Drive successful onboarding by ensuring timelines, documentation, and internal handoffs are executed effectively, • Partner cross-functionally with Sales, Fleet Operations, and Engineering to align customer expectations and delivery execution, • Monitor customer health, engagement, and risk signals and take proactive action when issues arise, • Manage customer communications during key milestones, changes, and escalations to maintain trust and clarity, • Identify opportunities to expand customer impact by understanding operational goals and usage patterns, • Partner with Sales to support expansion opportunities through strong relationships and customer insight, • Capture and elevate the voice of the customer to inform product, process, and experience improvements, • 3–7+ years of experience in customer success, account management, client services, or customer-facing program management, • Proven ability to manage complex customer relationships and drive outcomes through cross-functional coordination, • Strong operational discipline, follow-through, and ability to manage multiple priorities simultaneously, • Experience working with industrial, manufacturing, hardware, robotics, or operationally complex customers preferred, • Excellent written and verbal communication skills with confidence in customer-facing conversations, • Comfort navigating ambiguity and evolving processes in a fast-growth environment, • Strong judgment and calm execution during escalations, shifting priorities, and time-sensitive customer needs, • Ability to identify expansion opportunities through strong relationships, customer insight, and operational outcomes, • Proficiency with CRM and customer workflow tools such as Salesforce, ticketing systems, or project tracking platforms, • Equity in Formic: Participate in our stock option program and share in the success of a fast-growing start-up backed by leading global investors, • Competitive & Uncapped Commission Structure: Designed to reward performance and impact in commission-eligible roles, • Comprehensive Healthcare Coverage: Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered and 75% coverage for dependents, with optional buy-up plans available, • Additional Insurance Benefits: FSA and DCFSA, life insurance, short-term disability, and long-term disability through Unum, all 100% employer-paid, • Employee Assistance Program (EAP): Fully funded by Formic, offering support when you need it most, • Paid Parental Leave Program: Up to 12 weeks of paid parental leave, • Company-sponsored 401(k): Invest in your future with our company-facilitated retirement savings plan, • Home Office Stipend: A one-time allowance for fully remote and hybrid employees to support an at-home or on-the-road work setup, • Monthly Cell Phone Reimbursement: Monthly stipend toward personal phone and internet expenses Final offers are customized based on experience, geographic location, market considerations, and a candidate's preferred balance of cash and equity. Our goal is to attract and reward top talent who will have significant impact, and we are open to thoughtful discussions to align on the right structure. Compensation Range:$100,000—$130,000 USD What we look for: We're building this company from the ground up, and every person we hire has an outsized impact on our culture, performance, and trajectory. While each team member brings unique strengths and perspectives, we look for people who align with our Operating Principles and embody them in action. If this sounds like you, Formic may be the right place for you! • Fearless Optimism: You make bold bets and default optimistic. You believe in the mission, aren't paralyzed by risk, and fear inaction more than failure. You see ambiguity as opportunity and bring energy to building what doesn't yet exist., • Create the Magic: You absorb complexity so customers don't have to. Whether your customer is external or internal, you focus on delivering experiences that are clear, fast, value-added, and outcome-driven. You don't say "not my job." You make things work., • Today, Not Tomorrow: You have a bias to action. You close the loop. You take extreme ownership. You understand that speed compounds, and you don't confuse activity with results., • Seek Truth: You think from first principles. You value data over ego and strong opinions loosely held. You're willing to challenge assumptions, including your own, in pursuit of the best answer., • Made of Rubber: You are resolute and adaptable. When things break or priorities shift, you rebound stronger. You treat setbacks as learning moments and move forward with grit. Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person's merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to . AI Use: At Formic, fairness and transparency are at the heart of our hiring process. We use AI-powered tools in some interviews to help our teams evaluate candidate responses, but all final hiring decisions are made by humans. You can learn more about how AI is used in our recruitment process by reviewing our AI Hiring Disclosure linked here.

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (Midtown) in office culture ABOUT THE ROLE Regal is seeking a Manager, Customer Support & Experience to lead our Customer Support function as we continue to grow our B2B omnichannel & AI Agent platform. This role is critical to delivering a high-quality, reliable support experience to our customers as they deploy Regal across their businesses. As the Manager of Customer Support & Experience, you will be a hands-on leader responsible for scaling day-to-day support operations, SLAs, escalation and incident management, and team development. You’ll partner closely with Customer Success, Implementations, Product, and Engineering to resolve complex issues, surface customer insights, and continuously improve both the customer experience and internal support processes. This role is ideal for someone who thrives in a fast-growing B2B SaaS environment, enjoys building scalable systems, and leads with empathy, accountability, and a strong bias toward action. RESPONSIBILITIES: • Own the end-to-end handling of incoming customer support requests, ensuring timely, accurate, and high-quality resolution across all channels, • Lead and develop a high-performing customer support team through coaching, mentorship, and clear performance expectations, • Monitor and manage support KPIs, including response times, resolution rates, customer satisfaction (CSAT), ticket volume, and SLA adherence, • Act as the escalation point for complex customer issues and incidents, coordinating cross-functionally to drive resolution, • Build, refine, and scale efficient support processes, workflows, and documentation to improve customer experience and operational efficiency, • Maintain a deep understanding of Regal’s product, customer use cases, and technical architecture to better support B2B customers, • Partner closely with Product and Engineering to share qualitative and quantitative customer feedback, identify trends, and influence roadmap prioritization, • Prepare and present regular reporting on support performance, customer issues, and operational insights to leadership, • Use data to proactively identify gaps, risks, and opportunities for improvement, and drive clear action plans, • Serve as an administrator for core support tools (e.g., Zendesk, Intercom), owning configuration, workflows, and enablement for the teamABOUT YOU:, • 6+ years of experience in customer support, technical support, or customer service within a B2B SaaS environment, with 2+ years in a people-management role, • Proven ability to lead, motivate, and scale high-performing support teams while maintaining a strong customer-first mindset, • Strong operational rigor with experience managing SLAs, escalations, incident response, and support metrics, • Technical fluency and domain experience in several of the following areas:, • SaaS platforms, • APIs and integrations, • Contact center or communications software, • SQL or data analysis, • Marketing automation, SMS, email, or voice systems, • Comfortable navigating high-pressure situations and resolving complex, multi-stakeholder customer issues, • Excited by building programs, experimenting with new approaches, and continuously improving how support operates at scale, • Experienced with modern customer support tooling and systems, • A hands-on leader who leads by example, builds trust with customers and teammates, and is deeply committed to delivering exceptional support experiencesBenefits/Perks:, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • Subsidized Class Pass membership, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation

Job Description About Us: Second Melody is a branding studio with a diverse client portfolio, including a strong presence in health and biotech. Our focus is strategic brand alignment across corporate messaging, internal culture, audience outreach, advocacy and education. Our mission is to help our clients solve problems by building stronger and more inclusive brands that accurately represent their visions, passions, and business goals. Role Overview: At Second Melody, we believe in building meaningful, lasting relationships with our clients and within our team. As a Senior Account Manager, you’ll support those connections by serving as a primary contact between clients and internal teams, ensuring clear communication, alignment, and client satisfaction. Working closely with the Director of Accounts and cross-functional team members, you’ll manage day-to-day communications, ensuring the strategic direction of the brand is aligned to projects and client needs are met. You will build, maintain, and grow relationships with clients, leading to organic growth. This is a client-facing role suited for someone organized, curious, and eager to lead in a purpose-driven creative environment. Job Responsibilities Business Management & Development • Manage the development of scopes of work and annual budgets for assigned account(s) in partnership with internal team, • Oversee estimates, billing, job closeouts, and financial tracking to support account profitability; ensure team compliance with Teamwork for accurate billing, • Identify organic growth opportunities by understanding client goals and making suggestions to supervisor and ultimately client, • Participate in internal brainstorms and planning sessions, contributing ideas and capturing action items aligned to client strategic objectives, • Build knowledge of brands, market, and business objectives; monitor market and competitive trends, • Participate in new business pitches as opportunities arise Client Relationship • Serve as day-to-day client contact for assigned clients, managing daily communication, setting expectations, and building trusted relationships, • Lead client meetings, tactical project discussions with strategic references, and status calls, ensuring clear documentation of decisions and action items; attend workshops and conferences, • Develop Project Briefs that align with client objectives, timelines, and budgets; provide clear direction and strategy to internal team members, • Review and approve creative deliverables before client presentation, ensuring strategic alignment, accuracy, and consistency with the Brief, • Lead tactical project execution, addressing client feedback and challenges with timely solutions; capture feedback, asking strategic questions to guide revisions and maintain project focus, • Operate within internal workflows and client processes throughout project lifecycle, • Set and manage client expectations regarding deliverables, timelines, and budgets Leadership & Collaboration • Foster and inspire a deeply collaborative atmosphere and culture, • Present work to clients for approval with cross-functional team members; solicit feedback on tactical execution, • Collaborate with cross-functional team members to deliver on Project Briefs, client expectations, and in accordance with brand guidelines, • Deliver work on time and in accordance with budgeted hours, • Work within agency systems and processes People Management What You Bring • 3+ years of pharmaceutical/biotech industry (in-house) or pharmaceutical/biotech agency experience managing branding-related projects across various mediums including but not limited to digital, print, environmental and events, • Ability to juggle multiple projects, meet deadlines, and stay solutions-focused, • Excellent written and verbal communication skills, • Experience presenting to clients, • Open, collaborative mindset—comfortable with feedback and iteration, • Detail oriented, organized, and proactive nature that anticipates client and internal team needs, challenges, solutions, • Proficient with Google Docs (including slide development) and agency workflow/project management systems, • Willingness to travel for client meetings or workshops as needed What We Value • A balance of task focus and people skills—able to collaborate with clients and colleagues alike, • Organized, resourceful, and proactive in managing multiple projects, • Exercises good judgment and knows when to ask questions or seek guidance, • Trustworthy and professional with sensitive information, • Driven, energetic, and committed to delivering high-quality work on time, • A genuine alignment with Second Melody’s mission and growth Hybrid Structure: While Second Melody’s offices are located in New Jersey, candidates are not required to reside in the state. However, they should be willing to travel to New Jersey for company events as needed. Benefits Time Off • Vacation - 12 days, • Personal - 12 days, • Sick - 5 days, • Medical insurance, Second Melody covers 75% of the employee's premium (available after 2 months of full-time employment), dependents can enroll at full premium, • Opportunity for promotion and internal career advancement available as necessary skills are developed and the company grows Salary Range: $85,000-$90,000

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