It service management jobs in Middletown, New Jersey - Page 2Create job alerts

Job DescriptionDescription: Position Summary The IT Support Specialist provides advanced Tier 1 and Tier 2 technical support, oversees daily operation of PRC's IT infrastructure, and administers enterprise systems to ensure reliable and secure technical operations across corporate and field locations. This role supports system monitoring, cybersecurity, software updates, networking, and infrastructure upgrades, and end user training and documentation. The specialist collaborates with the CIO on IT improvement projects and partners with vendors and service providers to maintain optimal system performance. Essential Duties and Responsibilities Technical Support & Troubleshooting • Provide Tier 1 and Tier 2 technical support and assist with the escalations., • Investigate and resolve advanced hardware, software, and network connectivity problems., • Provide onsite and remote support to corporate and field locations., • Coordinate with external vendors, service providers and technical partners. Systems Administration & Infrastructure Management • Administer enterprise IT systems (Active Directory, Azure AD, Exchange, Microsoft 365, DocuSign)., • Maintain hardware/software deployments, updates, and system performance., • Manage IT asset inventory, licensing, documentation, and server monitoring., • Maintain access control & security systems (badges, cameras, credentials)., • Support cybersecurity (patching, MFA, updates, incident prevention)., • Assist with network infrastructure (firewalls, switches, VPN). Projects, Processes & Training • Lead IT projects and system upgrades, including implementation of new tools and infrastructure improvements., • Develop and maintain IT procedures, documentation, and knowledge base resources., • Conduct end-user training and support technology adoption across the organization., • Leverage AI and automation to improve efficiency and optimize IT operations., • Perform other related duties consistent with the scope of the position. Requirements: Education & Certification • Associate or Bachelor’s Degree preferred., • Industry certifications such as CompTIA A+, Network+, Security+, Microsoft 365 Fundamentals, CCNA, etc., preferred. Experience • 2+ years of IT support with strong networking/system administration experience., • Experience with domain administration, cybersecurity practices, and database support., • Experience with infrastructure security, licensing, and system performance monitoring., • Experience in property management, accounting or construction software (e.g., Yardi) is a plus., • Experience with camera systems and access control systems is a plus. Skills & Competencies • Deep technical expertise with Windows operating systems, networking technologies, firewalls, and VPN solutions., • Advanced administration skills in Microsoft 365, Active Directory, and Azure environments., • Strong analytical and problem-solving abilities with the capacity to resolve complex technical issues., • Excellent communication, customer service, and end-user training skills., • Proven ability to manage multiple priorities and deliver effectively in a fast-paced environment., • Demonstrated ability to manage technology initiatives and collaborate effectively within a team., • Highly organized, detail-oriented, and committed to meeting deadlines., • Positive attitude, strong work ethic, and dedication to ongoing learning and innovation., • Proficiency with AI tools and awareness of emerging technology trends. Other Requirements • Prolonged periods working at a desk and on a computer., • Ability to lift up to 50 lbs. and use small tools., • Valid driver’s license required., • Occasional afterhours/weekend availability for emergencies or scheduled projects., • This is an onsite position at PRC's Corporate Office in Red Bank, NJ. Benefits: Medical, Dental, Vision; 401(k), Life Insurance, Paid Time Off, 11 Observed Holidays

Job DescriptionOn-Site IT Support Professional. Job Description: Frier Levitt, LLC, a boutique Healthcare Law firm is looking for an on-site IT Support Technician to provide IT support and assistance to employees in both our Pine Brook, NJ and New York City Offices. The onsite support responsibilities will perform both local, hands-on support as well as remote support and will occasionally be responsible for hands-on support for other IT teams for installation, troubleshooting and maintenance of infrastructure equipment (servers, routers, switches, etc. at the assigned location(s). The remote support responsibilities will support end users in our Long Island, NY office and of and home/out of state users.Job Responsibilities: • Support and maintain Windows 10 desktop environment • Providing on-site and remote resolution of common desktop computing issues (PC and Mac) and acting as local enforcement for the non-automated IT security policies.• Configuration and support of printers in a Windows network environment • Provide training to all staff on new hardware and software when required. • Resolving escalated and Executive Service Desk tickets in a timely manner.• Support and troubleshooting of common desktop applications to include, but not limited to: Microsoft Office Suite, McAfee hard drive encryption, Antivirus and Host Intrusion Prevention, Adobe Acrobat, and Microsoft Office• Perform remote desktop support utilizing remote assist applications (Lync, Bomgar, etc.)• Document & follow processes, procedures, knowledge articles related to support environment • Perform server & network equipment maintenance and basic troubleshooting and maintain site documentation. • Supporting technical and non-technical stakeholders and accommodating a rapidly growing team. • Hardware and software asset management. • Staff onboarding and off-boarding, including machine imaging and account creation/configuration.Required Qualifications: • Bachelor's degree and 2+ years of desktop support experience in a legal/professional services environment. Additional years of related experience will be considered in lieu of a Bachelor's degree. • Prior experience should include supporting Windows 10 desktop environment and other common desktop applications such as MS Office Suite, McAfee hard drive encryption, Antivirus and Host Intrusion Prevention, Endpoint backup software, Adobe Acrobat, and Microsoft Office• Ability to identify common user experience issues and analyze root causes, delivering and implementing viable solutions at scale.• Proficiency with Single Sign-On and Multi-Factor authentication.• Experience with some of the following: MAC & iOS devices , NetDocuments, ZAC/Zultys Mobile Applications, Center Base

Job Description Ocean Computer Group is looking for a Level 2/Level 3 engineer that will provide technical support for computers and associated networks. Level 2 support –This is generally reserved for desktop, laptop, and other user device support but it may also share work with Level 3. Level 2 generally handles break/fix, configuration issues, troubleshooting and software installations, They handle escalated issues that Level 1 support is not equipped to handle. Level 2 will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates. Depending on the Help Desk organization, a level 2 tech may either 1) be limited to only solving known issues and escalate new issues to level 3; or 2) be authorized to research and implement fixes for new issues and only escalate to Level 3, if it is out of their skill set or ability to solve. Level 3 support – Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems. Responsibilities • Must be able to install, configure, and test all core applications and utility software products such as MS Office, Java, Adobe, Flash, anti-virus, backup software, MS Updates, QuickBooks, etc., • Additional support capabilities are basic Active Directory support (password resets and group modifications/permissions), network printing, antivirus (Symantec, Webroot, Trend & AVG), network shares, wireless, Exchange (password reset and account creation), Office365, connectivity, hardware performance, etc. Basic IP configuration and smart phones., • This role also handles NOC-type activities such as handling recurring alerts for failed backups, hardware issues, service outages, and also responsible for regular maintenance for contract customers, including patching, checking anti-virus status, checking backups, etc., • Responsible for managing tasks in appropriate service management systems (ConnectWise and Kaseya), open call reporting and various reporting/updating requirements as assigned., • Must maintain all necessary and required technical certifications, based on business needs., • Adhere to guidelines pertaining to security of assets and proprietary information. Study and comply with the codes of business conduct, proprietary information and copyright guidelines, rules of ethics and other directives outlined in the ETS Employee Guide., • Perform other customer service related tasks., • A High School diploma or equivalent. College degree, A+, Network+, MCP, VMWare, MCSA, CCENT a plus., • Minimum of 5 years of experience with an extensive amount of MSP-specific work, • Experience troubleshooting and supporting computer systems and working with technical and non-technical end users., • Excels in fast-paced environments and is able to effectively multitask., • Attention to details and accuracy a must. * Strong written and verbal communication skills., • Quality is a MUST as is the ability to organize and prioritize using a help desk ticketing system., • Must have experience with ConnectWise PSA and Kaseya RMM Company Info: Website Oceancomputer.com Headquarters Matawan, NJ Size 25 to 50 employees Founded 1985 Type Company – Private Industry Information: Technology Company DescriptionWe've seen a lot in our 40+ years. Ocean Computer Group is a managed service provider (MSP) primarily focused on solving business challenges. That means we take the time to understand your unique operating environment, and we leverage our experience and expertise to prescribe the best solution to your challenges. Our customers range from single office environments with dozens or hundreds of employees to regional offices and multiple locations that support thousands of employees across many locations. Our Public Sector customers span all K-12, Higher Ed, County and Municipality customers in NJ. And we can scale from specific project and integration projects to compete design, implementation and management of complex infrastructures. Our people make the difference.We've seen a lot in our 40+ years.\r\nOcean Computer Group is a managed service provider (MSP) primarily focused on solving business challenges. That means we take the time to understand your unique operating environment, and we leverage our experience and expertise to prescribe the best solution to your challenges.\r\nOur customers range from single office environments with dozens or hundreds of employees to regional offices and multiple locations that support thousands of employees across many locations. Our Public Sector customers span all K-12, Higher Ed, County and Municipality customers in NJ. And we can scale from specific project and integration projects to compete design, implementation and management of complex infrastructures.\r\nOur people make the difference.

Job Description What`s this job about? As an Entry Level employee, you'll embark on an exciting training journey that will give you a comprehensive understanding of the staffing and IT industry. You'll have the chance to team up with experienced members of our sales and recruiting teams, participate in collaborative training sessions, attend client meetings alongside senior sales professionals, and engage in hands-on activities every day. Our aim is to equip you with all the skills you need for recruiting, before smoothly transitioning you into business development when you're ready. Your role will involve sourcing and attracting top-tier IT candidates through various channels such as databases, social media, job boards, networking, and a sprinkle of creative thinking! You'll screen candidates’ resumes, getting a grasp on the technical and social nuances of each position, which will help us match the right candidate with the right job. You’ll also keep track of candidates, interviews, and placements using our applicant tracking/CRM system. Working within a team environment, you'll collaborate on job specifications and discover the best recruiting strategies for each role. Time management will be key as you navigate a busy calendar filled with scheduling meetings, conference calls, interviews, and quick catch-ups! You'll develop and manage a portfolio of sales campaigns and new business opportunities, generating leads and setting meetings to foster new business on both a local and national level. Additionally, you'll work closely with your teammates to identify, evaluate, and service our current and new accounts. Requirements Do I have the experience? • Sales/Customer Service: 1 year preferred, • Bachelor's from an accredited school, • Recent college grads are encouraged to apply Benefits What’s in it for me? Growing, growing, growth! $100K potential within first 1-2 years, very good commission structure that rewards hard work! Medical, Dental, Life Insurance, 401K and Vacation Not only do we incentivize individual performance, but we want to see the team succeed together as well! We have monthly/quarterly company team goals & rewards, and we love to reward success! Amazing, modern office location in a work/play environment (Bell Works, Holmdel), performance rewards, gift cards, extra PTO days, etc.

Job DescriptionSalary: The Mental Health Association of Monmouth County seeks a full-time Case Manager for its Housing Supports Program. The Housing Supports Program Case Manager is responsible for the overall case management of MCOs members seeking housing security. This role is pivotal in ensuring individuals and their families achieve permanent housing stability and improve their overall quality of life, reducing reliance on emergency or temporary housing solutions. The Housing Supports Program Case Manager reports to the Housing Supports Program Manager. Responsibilities: • Advance the mission and philosophy of the Mental Health Association of Monmouth County (MHAMC) and adhere to all agency policies and procedures., • Overall case management of assigned members seeking housing stability., • Build trust and establish rapport with individuals; meet them where they are both physically and emotionally., • Conduct needs assessments to identify barriers to housing and sustainability, including documentation gaps, credit issues, eviction risk, employment challenges, or transportation needs., • Develop individualized housing stabilization plans to support individuals in obtaining and maintaining housing., • Connect individuals with appropriate community resources, including housing supports, employment programs, financial assistance, healthcare, and basic needs such as food, clothing, and transportation., • Collaborate with coordinated entry systems and other service providers to prioritize individuals for housing opportunities., • Serve as a liaison between individuals and service providers., • Provide crisis intervention and develop individualized crisis plans as needed., • Assist individuals in identifying, applying for, and securing appropriate and affordable housing., • Work with landlords, housing providers, and community partners to obtain and maintain housing opportunities., • Educate individuals on tenant rights and responsibilities, budgeting, conflict resolution, and other skills needed for housing sustainability., • Support individuals throughout the housing search, move-in, and stabilization process., • Advocate on behalf of individuals to ensure fair treatment and access to services., • Empower individuals to regain control over their lives and achieve self-sufficiency., • Utilize Housing First principles in service delivery., • Maintain accurate records of interactions, housing progress, and case outcomes in accordance with organizational and regulatory requirements., • Attend supervision and agency staff meetings., • Represent MHAMC at community events and meetings as requested. Skills Required: • Proficiency in assessing general clinical needs and interpret individuals charts., • Recognize clinical crises requiring emergency intervention., • Cultural sensitivity and effective engagement with diverse populations., • Networking skills and knowledge of formal and informal community resources., • Effective verbal and written communication skills., • Safe driving practices. Education: Associates degree in social work or a related human services field with two years of relevant experience. Additional experience may be considered in lieu of formal education. Lived experience is preferred. About the Mental Health Association of Monmouth County Established in 1950, the Mental Health Association of Monmouth County is an affiliate of the Mental Health Association in New Jersey (MHANJ) and the national nonprofit Mental Health America (MHA). Our professional staff has been on the forefront of creating a meaningful system of mental health care that strategically focuses on eliminating social barriers and mental health discrimination. With over 15 free programs and services, we create healthy communities for the future. Our mission is to promote mental health as a critical component of overall wellness, including prevention services for all, early identification and intervention for those at risk, integrated care and treatment for those who need it, with recovery as the goal.