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Job DescriptionOur client, an A-Rated Commercial Lines Insurance Carrier, is seeking to add an Information Technology Business Systems Analyst to their growing team. This is an exciting opportunity to play a key role in aligning technology solutions with business objectives within a highly reputable organization in the Property & Casualty Insurance industry.Key Responsibilities: • Collaborate with business and IT stakeholders to define, analyze, and document requirements for technology projects and product enhancements., • Serve as a bridge between business units and IT teams, ensuring alignment on priorities, deliverables, and outcomes., • Manage and refine product backlogs using tools such as Microsoft DevOps, Jira, or similar platforms., • Support project teams through the entire software development lifecycle, including requirement gathering, user story development, testing, and implementation., • Maintain a clear understanding of insurance products, regulatory requirements, and industry best practices to ensure technology solutions meet business needs.Qualifications/ Requirements:, • 5 – 7+ years of experience as an IT Business Analyst or Product Manager, with prior experience in the Property & Casualty Insurance industry and a strong understanding of insurance products, processes, and regulatory requirements., • Proficiency with Microsoft DevOps, Jira, or similar tools for backlog management, requirements tracking, and project collaboration., • Professional/Agile certifications such as: CBAP, CCBA, CSM, CSPO., • Bachelor's Degree required.Salary/Benefits:, • $130,000 to $160,000+ annual base salary plus 10-20% bonus, • Ability to work remotely, • Extremely competitive Medical, Dental, Vision and Life plans, • Employer matching 401(k) plan, • Lucrative PTO plan

Job Description Production Support Analyst / Application Support Specialist Direct Hire Atlanta, GA - hybrid onsite/remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst/Application Support Specialist to join our team. In this role, you will be responsible for ensuring the stability, availability, and performance of critical software applications or systems in a production environment. You will work closely with cross-functional teams to resolve issues, troubleshoot problems, and implement improvements to enhance system reliability. Overall, a Production Support Analyst plays a critical role in ensuring the smooth operation of the application and production systems, resolving issues as quickly as possible, and improving overall efficiency and performance. Responsibilities: · Incident Resolution: Respond to and resolve production issues, incidents, and service requests in a timely manner to minimize downtime and impact on business operations. · Monitoring and Alerting: Monitor system health and performance using monitoring tools and proactively address issues before they escalate. · Troubleshooting: Investigate and diagnose complex technical problems, identify root causes, and implement solutions to prevent recurrence. · Change Management: Coordinate and implement changes to production systems, following established change management processes and best practices. · Documentation: Maintain accurate documentation of system configurations, procedures, and troubleshooting steps. · Communication: Provide clear and timely communication to stakeholders, including management and end-users, regarding incident status and resolutions. · Collaboration: Collaborate with cross-functional teams, including developers, QA, and infrastructure teams, to address production issues and improve system performance. · Performance Optimization: Identify opportunities for performance optimization and work on tuning and enhancing system performance. · Scripting and Automation: Develop and maintain scripts or automation tools to streamline support tasks and processes. · 24/7 Support: Participate in an on-call rotation to provide 24/7 support coverage for critical systems. · Mentoring: Mentor and provide guidance to junior support staff. Qualifications: · Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). · Proven experience in a Production Support or Application Support role, preferably in a fast-paced and dynamic environment. · Strong knowledge of the software development life cycle (SDLC) and ITIL processes. · Proficiency in scripting languages (e.g., Shell, Python, Perl) for automation tasks. · Experience with monitoring and alerting tools (e.g., Nagios, Zabbix, Splunk). · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and collaboratively as part of a team. · IT certifications (e.g., ITIL, CompTIA A+, etc.) are a plus. · Familiarity with specific technologies or applications relevant to the organization (e.g., specific databases, ERP systems, CRM systems, etc.). Preferred Skills: · Experience with cloud computing platforms (e.g., AWS, Azure, GCP) · Familiarity with DevOps practices and tools · Understanding of network and server infrastructure.

Field Support Technician Location: Atlanta, GA Duration: 12 months Client: APS-IT THIS IS AN ON-SITE POSITION Summary: School Support Field Technicians are assigned to one or more schools and district locations based on student enrollment and staffing levels. Work is directed by the Lead Field Technician and IT Manager to meet operational needs. The Field Technician will collaborate closely with school leaders, administrative staff, and technology teams to ensure effective and reliable technology support. Scope of Work/Key Responsibilities: Adhere to established standard operating procedures and service level agreements through the following: • Maintain exceptional customer service posture at ALL TIMES, • Build and maintain strong relationships with school leadership and staff (Principals, Assistant Principals, Main Office staff, School Business Managers, Media Specialists), • Arrive at the school no less than 30 minutes before the first bell, • Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues reported, • Work with Level 3 support and specialized Subject Matter Experts to resolve advanced technical issues., • Escalate complex issues to the Lead Field Technician or IT Manager as a first point of contact, • Support a teaming environment with field support technicians at other schools within your assigned cluster and beyond, • Provide support for IT projects and AV events at assigned schools, • Document all tickets, troubleshooting steps, and resolutions in Incident IQ for accountability, audits, and knowledge base development., • Record and submit checklists or other documentation as required for upward reporting and accountability, • Attend mandatory monthly professional development meetings, • 3 years of work experience minimum, • A Certification REQUIRED, • Strong customer service skills, • Strong oral and written communication skills, • Prior experience with desk-side and break/fix support is a MUST, • Prior mobile device support experience: Chromebooks, iPads, macOS, and iOS is a MUST, • Proficient in understanding network infrastructure and wireless support, • Familiarity with ticketing systems (Incident IQ) preferred, • Experience in an educational environment is a plus, • Must pass a fingerprint background check, • Must be authorized to work in the United States, • Minimum of an Associate degree (preferred), • A Certification Leadership: The School Support Field Technician will take day-to-day direction from the Lead Field Technician or the IT Manager. The School Support Field Technician provides regular updates, meets deadlines, and follows established district service-level agreements (SLAs).

Job Description THIS IS AN ON-SITE POSITION School Support Field Technician Purpose: The Atlanta Public School System (APS) invites applications for the role of School Support Field Technician. This position focuses on direct, first-line desk-side support at APS schools and administrative sites. Successful candidates will serve as a vital link to teachers, staff, and students, diagnosing and resolving hardware, software, and network issues. Summary: School Support Field Technicians are assigned to one or more schools and district locations based on student enrollment and staffing levels. Work is directed by the Lead Field Technician and IT Manager to meet operational needs. The Field Technician will collaborate closely with school leaders, administrative staff, and technology teams to ensure effective and reliable technology support. Scope of Work/Key Responsibilities: Adhere to established standard operating procedures and service level agreements through the following: • Maintain exceptional customer service posture at ALL TIMES, • Build and maintain strong relationships with school leadership and staff (Principals, Assistant Principals, Main Office staff, School Business Managers, Media Specialists), • Arrive at the school no less than 30 minutes before the first bell, • Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues reported, • Work with Level 3 support and specialized Subject Matter Experts to resolve advanced technical issues., • Escalate complex issues to the Lead Field Technician or IT Manager as a first point of contact, • Support a teaming environment with field support technicians at other schools within your assigned cluster and beyond, • Provide support for IT projects and AV events at assigned schools, • Document all tickets, troubleshooting steps, and resolutions in Incident IQ for accountability, audits, and knowledge base development., • Record and submit checklists or other documentation as required for upward reporting and accountability, • Attend mandatory monthly professional development meetings, • Retrieve and return parts, devices, and other items as needed from and to the APS IT Warehouse Perform other duties as assigned. Contract Duration: • 1 year (initial), • Option to extend annually - based on performance. Skills and Qualifications: • 3+ years of work experience minimum, • A+ Certification REQUIRED, • Strong customer service skills, • Strong oral and written communication skills, • Prior experience with desk-side and break/fix support is a MUST, • Prior mobile device support experience: Chromebooks, iPads, macOS, and iOS is a MUST, • Proficient in understanding network infrastructure and wireless support, • Familiarity with ticketing systems (Incident IQ) preferred, • Experience in an educational environment is a plus, • Must pass a fingerprint background check, • Must be authorized to work in the United States, • Valid driver's license and reliable personal transportation required Personal Attributes: • Must be punctual, present, and visible throughout the workday, • Creative, curious, analytical, enthusiastic, and display strong attention to detail, • Ability to work independently and effectively on tight deadlines, as necessary, • Excellent command of the English language, • Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers, • Positive and productive team player, • Desire to learn new skills as technology evolves, • Business casual attire (i.e., no sweat pants or jeans with holes; sneakers/basketball shoes allowed), • Neat and clean appearance to include personal hygiene Education/Training: • Minimum of an Associate degree (preferred), • A+ Certification, • 3+ years of experience in field tech support. An equivalent combination of education and experience will be considered Work: This work will be completed on-site at any of the Atlanta Public Schools locations or other buildings (depending on the event) in the metro Atlanta area. The analyst will work M-F. Hours may vary to accommodate school hours for elementary, middle, and high schools, and special events. Field Techs are required to retrieve parts or other items needed to resolve issues from the APS IT Warehouse at 1631 Lafrance Street NE. Leadership: The School Support Field Technician will take day-to-day direction from the Lead Field Technician or the IT Manager. The School Support Field Technician provides regular updates, meets deadlines, and follows established district service-level agreements (SLAs). Submissions: • Candidate Resume/profile RequirementsQualifications Type Category Qualification Description Competency Required Skills Languages A+ Novice (1-3 Years) Yes Skills Others Desk Side Support Prior experience with desk side support is a MUST Novice (1-3 Years) Yes Skills Others Work Experience 3+ years of work experience minimum Novice (1-3 Years) Yes Skills Others Communication skills both verbal and written Proficient (4-6 Years) Yes Skills Tools Microsoft Office Professional Proficient (4-6 Years) Yes

Job Description IT Support Analyst Atlanta, GA The IT Support Analyst plays a key role for this fast-growing, leading Coin Operated Amusement Machine (COAM) company in GA with explosive historic year over year growth and expected continued growth through mergers & acquisitions and organic growth. We are seeking a talented IT Support Analyst to join our team. The successful candidate will provide technical assistance and support to our employees and clients with computer hardware, software, and network-related issues. The ideal candidate will have excellent problem-solving skills, strong communication skills, and a passion for delivering exceptional customer service. Responsibilities: • Provide both desk side and remote support to employees for MacBook, Windows, and IOS devices., • Familiar with the operation of Cisco and Ubiquiti networking equipment: switches, firewalls, and access points., • Provide onboarding for new hires: laptop configuration, application installation, e-mail account configuration, and deskside training., • Provide assistance with cloud applications, including Monday.Com, Slack, and Synchroteam., • Install, train, and support the Office 365 suite of products Apple and Windows platforms, especially Teams and OneDrive., • Administer accounts for Google Workspace Suite., • Maintain inventory of all equipment, software, and licenses., • Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals., • Collaborate with other technical teams to resolve complex issues and maintain network connectivity., • Ensure all systems are secure, protected against malware, and backed up., • Bachelor’s degree in Computer Information Technology or commensurate experience., • 2+ years of experience in desktop support, technical support, or a similar role., • Proficiency in Microsoft Windows operating systems and Microsoft Office suite., • Passionate about providing top-notch, one-on-one support to employees., • Experience with remote support tools and ticketing systems., • Strong problem-solving skills and ability to prioritize tasks. iQqvM7s91D

Job DescriptionWe are looking for a skilled Sr. IT Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide Tier I and II technical support, ensuring smooth IT operations and resolving complex issues efficiently. Your expertise in troubleshooting, networking, and system management will be instrumental in maintaining a robust IT environment. Responsibilities: • Provide Tier I and II technical support to resolve hardware, software, and network-related issues., • Manage and maintain Active Directory, ensuring proper configuration and access control., • Troubleshoot networking equipment, including routers, switches, and wireless systems such as Cisco and Meraki., • Install and configure Windows operating systems and Microsoft Office applications., • Apply Microsoft Open Database Connectivity (ODBC) for SQL Server to support database operations., • Diagnose and repair computer hardware issues, including monitors, printers, and desktop software., • Develop and implement IT policies to enhance system security and efficiency., • Collaborate with users to provide clear communication and excellent customer service., • Work independently with minimal supervision, prioritizing tasks effectively., • Utilize ServiceNow for tracking and managing service desk tickets.• Proven experience in an IT support role, with Tier I and II expertise., • Proficiency in using and managing Active Directory., • Strong background in networking, including routers, switches, and wireless systems., • Familiarity with Windows operating systems and Microsoft Office installation processes., • Knowledge of Microsoft Open Database Connectivity (ODBC) and SQL Server., • Ability to troubleshoot computer hardware and peripheral devices effectively., • Excellent communication and interpersonal skills., • Familiarity with Azure and Intune is a plus; training will be provided if needed.

Job DescriptionWe are looking for a skilled Help Desk Analyst II to join our team in Atlanta, Georgia. As part of this long-term contract position, you will play a critical role in providing technical support and resolving IT-related issues across departments. This role offers an excellent opportunity to work with cutting-edge technologies and contribute to the efficiency of a dynamic organization. Responsibilities: • Deliver Tier 1 and Tier 2 technical support to ensure timely resolution of IT issues across various departments., • Administer and troubleshoot firewalls and networks to maintain optimal system security and performance., • Utilize and manage Microsoft SharePoint to assist users, provide walkthroughs, and offer technical support., • Perform upgrades and maintenance on Windows servers while ensuring system reliability., • Support and manage O365 and Active Directory environments to enhance user access and system functionality., • Handle service desk tickets efficiently by diagnosing and resolving technical problems., • Collaborate with team members to provide clear communication and effective solutions for IT challenges., • Apply industry certifications, such as CompTIA A+, Network+, or Microsoft credentials, to enhance technical expertise., • Conduct basic troubleshooting for Microsoft Windows systems, ensuring smooth operations., • Stay adaptable and comfortable in handling diverse IT tasks and responsibilities.• Proficiency in Active Directory and O365 environments., • Solid understanding of Microsoft Windows 10 and related systems., • Experience in troubleshooting basic IT issues and managing service desk tickets., • Knowledge of firewall administration and network troubleshooting., • Familiarity with Microsoft SharePoint and its application in user support and administration., • Industry certifications, such as CompTIA A+, Network+, or Microsoft, are highly desirable., • Strong communication skills to effectively interact with team members and users., • Ability to adapt to various IT-related tasks and responsibilities with confidence and efficiency.

Job Description Job Description – Service Desk Analyst Description The Service Desk Analyst’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Responsibilities Strategy & Planning • Evaluate documented resolutions and analyze trends for ways to prevent recurring issues., • Alert management to emerging trends in incidents. Acquisition & Deployment • Deploy pre-packaged software using distribution tools and processes as requested by end users., • Assist in software releases and rollouts according to change management best practices. Operational Management • Assisting in providing Level I support when request volumes are high., • Act as an escalation point for advanced or difficult help requests., • Build rapport and elicit problem details from service desk customers., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Escalate incidents with accurate documentation to suitable internal and external teams, when required., • Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution., • Use remote tools and diagnostic utilities to aid in troubleshooting., • Research solutions through internal and external knowledgebase as needed., • Identify and learn appropriate software and hardware used and supported by the organization., • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined., • Install antivirus software and ensure virus definitions are up to date., • Perform preventative maintenance, including checking and cleaning of workstations and servers, printers, and peripherals., • Test fixes to ensure an incident has been adequately resolved., • Develop knowledge articles and FAQ lists for end users., • Perform post-resolution follow-ups with Level I Analysts as required., • Contribute to Service Desk knowledgebase as needed, • Reinforce SLAs to manage end-user expectations., • Provide suggestions for continual improvement. Position Requirements Formal Education & Certification • College diploma or university degree in the field of computer science and/or 2+ years equivalent work experience., • The following certifications are highly desired, • ITIL Foundation, • Comptia A+, • Comptia Network +, • Google IT Support Professional, • HDI Support Center Analyst (HDI-SCA) Knowledge & Experience • Knowledge of advanced computer hardware, including Apple, Dell, HP, Lenovo, and others as required, • Experience with desktop and server operating systems, including Windows 7+, Windows Server 2012+, and macOS 10+, • Extensive application support experience with Microsoft Office, • Working knowledge of a range of diagnostic utilities, including ManageEngine Desktop Central, • Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes., • Exceptional written and oral communication skills., • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills., • Strong documentation skills., • Fluent English language skills. Personal Attributes • Ability to conduct research into a wide range of computing issues is required., • Ability to absorb and retain information quickly., • Ability to present ideas in user-friendly, business-friendly, and technical language., • Highly self-motivated and directed., • Keen attention to detail., • Proven analytical and problem-solving abilities., • Ability to effectively prioritize and execute tasks in a high-pressure environment., • Exceptional customer service orientation., • Experience working in a team-oriented, collaborative environment. Work Conditions • Sitting for extended periods of time., • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components., • Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Job Description We’re Hiring! Senior Technical Support Specialist Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at . Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: The senior technical support specialist's role in CTB is crucial to its operation. They ensure that all technical aspects are functioning optimally. Technical hiccups can affect a company's performance. Therefore, a Technical Support Specialist's duties and responsibilities will revolve around maximizing computer system capabilities as well as the following: • The application of system-analyst techniques and procedures, including consulting with users to determine hardware, software, or systems functional specifications,, • Maintain CTB's IT services through installing and upgrading software, installing hardware, and configuring systems and applications, including analyzing reports, documenting procedures, and coordinating with users, • Maintain, configure, and support the internal Helpdesk solution (LanSweeper). Monitoring & tracking response times, ticket completion, and knowledge base entries to common support issues. Reports status to the department manager., • Maintain IT assets for distribution as needed, configuration, imaging, etc., • Mentor junior Helpdesk personnel, • Handling customer technical support cases through phone, email, and helpdesk ticket submission Maintain Helpdesk user confidence by answering tickets on time, • Maintaining system functionality by testing computer components, • Advanced experience with Office 365 - including advanced troubleshooting as well as system migrations, • Advanced knowledge of computer hardware and peripherals, • Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers, • Understanding and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups, • Knowledge and experience managing mobile devices and tablets and mobile device management, • Malware/Ransomware/Email Security best practices, • Assist in the creation of support tickets with external third-party resources. Excellent written and verbal communication skills, • Ability to conduct research into a wide range of computing issues as required., • Ability to absorb and retain information quickly., • Ability to present ideas in user-friendly language., • Highly self-motivated and directed with keen attention to detail., • Proven analytical and problem-solving skills., • Ability to effectively prioritize and execute tasks in a high-pressure environment., • Exceptional customer service orientation., • Experience working in a team-oriented, collaborative environment., • Resolution mindset with the ability and passion for delivering personalized, customer-focused support to help resolve technical challenges, • Excellent verbal and written communication skills, • Bachelor's degree from an accredited four-year university or college with a technical major such as computer science/engineering or equivalent combination of education and experience., • 5+ years of IT Support experience is REQUIRED, • Advanced knowledge of Remote Monitoring and Management (RMM) tools (NetComply One experience a plus but not required), • Experience in an MSP/IT as a Service environment is HIGHLY desired, • Advanced understanding of operating systems (Microsoft Windows 10, 8, 7, macOS, iOS, and Android) as well as typical Office suite applications, • Advanced knowledge of networking concepts, setup, troubleshooting, and general administration, • Advanced experience with Office 365 – including advanced troubleshooting as well as system migrations, • Advanced knowledge of computer hardware and peripherals, • Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers, • Knowledge and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups, • Knowledge and experience managing mobile devices and tablets and mobile device management, • Malware/Ransomware/Email Security best practices, • Industry Relevant certifications (MCES, Helpdesk, AT, Network +, Security +) are preferred but not required. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job DescriptionWe are looking for a skilled Desktop Support Analyst to assist with a large-scale laptop setup project in Atlanta, Georgia. This contract position involves configuring and preparing devices for deployment while adhering to technical guidelines and ensuring quality standards are met. If you are detail-oriented with a strong understanding of Windows systems and device provisioning, we encourage you to apply. Responsibilities: • Prepare and configure incoming laptops using Windows 10/11 setup procedures., • Utilize Windows Autopilot or similar provisioning tools to streamline device setup., • Follow technical checklists and workflows to ensure accurate and consistent configuration., • Handle and organize multiple laptops efficiently during setup processes., • Conduct thorough quality checks to confirm proper functionality of devices., • Collaborate with team members to meet project deadlines and ensure smooth operations., • Troubleshoot basic hardware and software issues during the configuration process., • Maintain accurate records of completed setups and device inventory., • Provide updates and feedback to supervisors on project progress and challenges.• Proficiency in Windows 10 and Windows 11 operating systems., • Familiarity with device provisioning tools such as Windows Autopilot., • Experience with desktop hardware setup and imaging processes., • Ability to work with Active Directory for device authentication., • Strong organizational skills and attention to detail in repetitive workflows., • Basic troubleshooting skills for resolving hardware and software issues., • Capability to follow technical instructions and procedures accurately., • Previous experience in a similar desktop support or IT role is preferred.