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  • Technical Support Engineer
    Technical Support Engineer
    hace 2 meses
    Jornada parcial
    Manhattan, New York

    Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

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  • Director of ACE Technology & Apprenticeship Programs
    Director of ACE Technology & Apprenticeship Programs
    hace 2 días
    Jornada completa
    Manhattan, New York

    POSITION DETAILS: The Borough of Manhattan Community College (BMCC) is a vibrant, pluralistic learning community committed to students' intellectual and personal growth. The College bridges the economic and educational opportunity gap for students, more than half of whom are the first in their families to attend college. Working to strengthen a culture of care inside and outside the classroom, we share a passion for learning with students from around the world. Strategically located in downtown Manhattan, the College is in close proximity to the artistic communities of Tribeca and SoHo, the dynamic downtown financial district, and the center of New York City government at City Hall. BMCC prides itself on the diversity of our students. We are an inclusive community that promotes an atmosphere of mutual respect for each member's ethnicity, gender, age, disability, religion, political preference, sexual orientation, gender identity, and national origin, among other personal characteristics. BMCC's motto speaks to this shared sense of purpose and possibility: Start Here, Go Anywhere. We strive to increase degree completion, successful transfer, career achievement, and service and leadership within our community, New York City, and beyond. Reporting to the Assistant Vice President of Workforce Development and Continuing Education, the Director of ACE Technology & Apprenticeship Programs is responsible for the development, facilitation, assessment, monitoring, evaluation, growth, and management of grant funded and tuition-based technology programs in workforce development, as well as the management and expansion of Registered Apprenticeships. They ensure that the division meets its technology training program performance goals and financial growth targets, oversee administrative services, supervise staff, hire instructors, and evaluate the curriculum of individual programs. Additionally, the Director of ACE Technology & Apprenticeship Programs will drive programmatic improvement of current certificate programs, as well as innovation of new certificate programs using stakeholder feedback from relevant industry partners and job sector recommendations. As the Principal Investigator (PI) of multiple grants, the Director of ACE Technology Programs is responsible for all compliance and accurate reporting to grant stakeholders including the College, CUNY, and Research Foundation of CUNY. Finally, the Director of ACE Technology Programs will lead the department’s Technology Advisory Board and engage industry to form new employer partnerships to advance apprenticeship and internship opportunities for students with a focus on job placement upon completion. This will require a thorough understanding of the Department of Labor, trade associations, and union procedures and protocols. This position is grant-funded and annual appointment is contingent upon continued funding. The Director of ACE Technology & Apprenticeship Programs also performs other related duties as delegated by the AVP. In addition to the CUNY Title Overview information, other key duties include, but will not be limited to the following: • Lead BMCC’s ACE Technology and Apprenticeship department ensuring all courses and programs meet performance milestones and current labor market standards., • Engage with technology business leaders to ensure courses and training programs are aligned with current and future labor market needs including certifications and establish meaningful partnerships that provide ongoing apprenticeships and work experiences for students., • Serve as liaison from BMCC between the Adult Continuing Education (ACE) department, NYS Department of Labor, Bureau of Apprenticeship and Training, unions, and trade associations regarding apprenticeship matters., • Drive programmatic improvement using employer feedback, student feedback, programmatic learnings, and grow the program team’s industry expertise and content-specific knowledge., • Collaborate with college departments to generate articulation agreements, credit for prior learning, and co-listing courses., • Create new technology training programs that result in industry-recognized credentials., • Proven success in managing and scaling grant-funded workforce development or education programs, including meeting key performance indicators and achieving financial targets., • Knowledge of and direct experience with NYS Registered Apprenticeship programs., • Demonstrated deep knowledge of current technology landscape, including essential certifications (e.g., AWS Certified Solutions Architect, CISSP, PMP, or equivalent high-level technical credentials) and demonstrable proficiency in relevant programming languages and platforms (e.g., Python, Java, cloud environments like Azure/GCP, or modern DevOps toolchains).", • Must have established employer relationships in the tech field in NYC, • Experience with managing budgets and grants., • A bachelor’s degree in a technology related field., • A master’s degree in management or STEM field., • 5 years of direct experience teaching technology or apprenticeship programs., • Proven ability to increase enrollments in tuition-based certificate programs., • Proven ability to receive awarded grants for continuing education or workforce programs., • Provides leadership for the development and implementation of new programs of study and ensures the coordination and implementation of program components., • Plans, markets and implements College programs in Continuing Education, developing overall programs and overseeing development of content, budgets, and marketing strategies., • Develops funding proposals; solicits grant information and provides leadership and guidance in partnering with community and governmental agencies., • Provide fiscal oversight and evaluation; develops strategic and operating plans; reports progress and results to management., • Oversees a comprehensive marketing and public information program., • Manages staff of the Continuing Education office., • Represents Continuing Education within the College community and externally. CLOSING DATE January 5, 2026 JOB SEARCH CATEGORY CUNY Job Posting: Managerial/Professional EQUAL EMPLOYMENT OPPORTUNITY CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer. Job ID 31362 Location Borough of Manhattan CC

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  • Outside Sales Representative
    Outside Sales Representative
    hace 1 mes
    Jornada completa
    Manhattan, New York

    Step into a role where your sales skills meet real opportunity. Cavalier Technical Services (CTS) has been New York’s trusted IT partner since 1977, delivering hardware, software, managed IT, cloud/backup, communications, and more. We’re growing—and we want driven sales pros ready to win. Authorized : Lenovo – HP – HPE - Dell – Cisco – Microsoft – So many more. Base + Commission: $500/week guaranteed + 5%–25% commissions (plus bonus on new/renewal clients). Leads Provided: In addition to your own prospecting, you’ll receive leads from our inactive client list. Hands-On Support: Our sales manager will join you on appointments to help you close and succeed. Fast Wins: Short sales-to-delivery cycle with our in-house team backing you up. Recurring Income: Build long-term revenue through managed services and contracts. Prospect, qualify, and close SMB and Mid-Market clients across NYC. Present tailored IT solutions that solve real business problems. Manage your pipeline in CRM and consistently hit targets. Grow accounts with upsells and renewals. Proven B2B closer (computer and/or services sales a plus). Consultative, confident, and quota-driven. Professional, punctual, and ready to work on-site in Manhattan. Why CTS Join a legacy firm with a modern, customer-first approach. We’ll give you the tools, leads, and support to thrive. Your success is our success.

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  • Facilities Supervisor
    Facilities Supervisor
    hace 1 mes
    $65000–$68000 anual
    Jornada completa
    Manhattan, New York

    About The Shed The Shed is a cultural institution of and for the 21st century. We produce and welcome innovative art and ideas, across all forms of creativity, to build a shared understanding of our rapidly changing world and a more equitable society. In our highly adaptable building on Manhattan’s west side, The Shed brings together established and emerging artists to create new work in fields ranging from pop to classical music, painting to digital media, theater to literature, and sculpture to dance. We seek opportunities to collaborate with cultural peers and community organizations, work with like-minded partners, and provide unique spaces for private events. As an independent non-profit that values invention, equity, and generosity, we are committed to advancing art forms, addressing the urgent issues of our time, and making our work impactful, sustainable, and relevant to the local community, the cultural sector, New York City, and beyond. About the Position The Shed is designed to be a highly adaptable, flexible, and technologically advanced art and performance facility. There are many kinetic elements that provide for a fully deployable building structure and that require specialized maintenance and operational procedures. The Shed seeks a Facilities Supervisor to support these facility operations, including daily maintenance, event operations, and building cleanliness. This position will directly supervise and assist with the repairs, maintenance, and cleaning assignments performed by the Facilities staff as well as vendors and contractors. Reporting to the Associate Director of Facilities, the Facilities Supervisor will assist in coordinating event and programming set-up requirements. Key responsibilities include, but are not limited to • Responsible for aligning customer service with The Shed’s mission to create a best-in-class visitor experience that is welcoming to all, • Lead and motivate the full- and part-time Facilities staff including scheduling, performance management, work assignments, and training, • Responsible for supervising and assisting the Facilities staff in roles including custodial/housekeeping, loading dockmaster, handyperson, laborers, etc., • Assist with the storage, inventory, and distribution of house equipment and cleaning machines, • Perform daily shift updates and pre-event briefings to keep the Facilities team engaged and informed of all activations, • Monitor, track, and record performance of all custodial/housekeeping, loading dockmaster, and handyperson staff, • Complete end-of-shift reports and communicate with management for updates on requests, incidents, and work completed by Facilities staff, • Provide training to Facilities staff that includes cleaning techniques and repairs Other duties as assigned • Qualifications and Qualities, • High school diploma or GED equivalent, • Must have a professional demeanor, • Experience supervising a union workforce in facilities/operations, • Experience in mechanical and technical repairs of a commercial building, • Detail-oriented with exemplary verbal and written communication skills, along with proven leadership ability, • Responds well to constructive feedback, • Ability to stand for the duration of the shift and lift up to 75 pounds, • Able to work a variable schedule including nights, weekends, and holidays, • Able to handle multiple projects simultaneously and manage priorities in fast-paced and high-demand situations while remaining extremely professional and customer-service oriented, • Able to take initiative and think ”bigger picture”, • Ability to communicate effectively with external departments Work Environment Time will be spent in an office with a quiet to moderate noise level and in our gallery and live performance spaces, with often loud and amplified noises. The office environment requires using a computer, phone, and other routine office equipment. Compensation The salary range for this position is $65,000 – 68,000 annually. Compensation will be commensurate with experience. Application Process Interested candidates should complete an application and submit a résumé and cover letter in a Word or PDF document saved as the candidate's first and last name to The Shed's Career Page. The Shed is dedicated to building an equitable environment that is mixed across lines of difference and strongly encourages applications from Black, Indigenous, people of color, women, transgender, and nonbinary candidates. This position will remain open until filled and until a diverse and qualified pool of candidates is identified. Applicants from populations underrepresented in the arts field are strongly encouraged to apply. Whether you’re new to arts and culture administration, returning to work after a gap in employment, simply looking to transition, or taking the next step in your career path, we will be glad to have you on our radar.

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