It technical support jobs in Spokane, Washington - Page 2Create job alerts

Job DescriptionSalary: $20.50 to $25 per hour, DOE Job Title: Analyst I, NOC (Tier I) Department:Service Management Office > Network Operation Center Reports to: Service Operations Manager Overview - About NoaNet NoaNet is a non-profit mutual corporation providing wholesale telecommunications transport and is headquartered in Spokane, Washington. For over 20 years, it has operated a reliable public open-access broadband communication network totaling over 3,300 fiber miles that provides rural areas access to broadband services, supporting last-mile providers that serve more than 260,000 customers. NoaNets members are nine public utility districts and a joint operating agency that have served wholesale customers in Washington State since 2000. Learn more about NoaNet at . Purpose of Position: Technical position to provide on-shift surveillance, call management, first response troubleshooting and resolution of the companys Core & Edge Network in order to provide the highest level of network availability by restoring service and minimizing call outs of Tier II NOC and Field / Network Engineering. Positions Customer(s): NOANET Management, Network Users, and Internal NOANET Customer Support groups and all NOANET customers. Essential Duties at All Levels in the Position: Customer Experience (CX): • Answer all incoming service-related calls, • Troubleshoot customer service issues- even those that are not our problem, • Keep customers updated on trouble resolution progress (Ticketing, Email, Phone Call), • Escalation of severe or chronic customer issues; create performance improvement plans in collaboration with the Product owner, including Engineering & Field resources., • Customer focused operators Network Management (NMS): • 24x7x365 Awareness, • Awareness of Customer Needs & Tendencies, • Service Level Agreements (SLAs), • Maintenance (Reactive & Proactive Prevention), • Escalate internally and externally as needed to expedite repairs and awareness, • Evaluation of data to determine trends, chronic devices, regions, timeframes, • Network focused operators Job Qualifications at All Levels in the Position in KSAs • Demonstrated ability to work independently and as a member of a team., • Excellent oral and written communications skills required., • Ability to track and document multiple network events accurately., • Ability to monitor the network to ensure network availability to all system users., • Proper phone etiquette with all customers 24x7 and provide clear, concise and consistent communications. With a focus in Communications (COMS): • Capable of demonstrating knowledge of Ticketing Systems., • Ability to establish and monitor outage bridges., • Ability to communicate the technical and regulatory status of the NG911 Network., • Responsible for direct customer communication and escalation., • Provide technical assistance and training to internal and external groups to resolve problems affecting customers. With a focus in Network & Technology: • Demonstrated knowledge in LAN/WAN technologies, internet and server platforms., • Ability to diagnose basic routing problems., • Basic understanding of network concepts such as Packet Loss/Jitter, Ping, Throughput, Availability., • Demonstrated knowledge of IP protocols and address spacing, IP routing and switch components., • Basic understanding of one or more of the following protocols: RADIUS, DNS, firewall, packet captures, VM, IPSec, TCP/IP, VLAN, WLAN, VPN and Wi-Fi., • Basic Knowledge of MPLS Networking, Ethernet Switch and IP Routing, • Respond to circuit and facility outages within NOANETs network. Isolate outages and work with appropriate technical groups to restore service., • Diagnosis of basic routing problems., • Perform daily operational checks on all network elements and associate equipment to maximize reliability. Certifications Preferred: Industry specific certifications are highly valued and can contribute toward education. Certifications of preference: Network+, Nokia, CCENT, CCNA (Cisco), Juniper certifications. Analyst I, NOC (Tier I): • Additional Job Requirements: Entry level technical position to provide on-shift surveillance, management, advanced-level troubleshooting response and trouble resolution. Must have a basic understanding of telecommunications, and ability to follow documented procedures., • Years of Experience required to meet minimum qualifications: Minimum of one year of increasing responsibility and experience in a telecommunications central office environment is required., • Level of Education required to meet minimum qualifications: High School diploma or equivalent required. Associates degree in Telecommunications, Computer Science or related field required; OR a combination of relevant education and/or work experience sufficient to perform the duties may be substituted for the degree on a year-for-year basis. Job Requirements: At All Levels Reporting Relationships: Position reports to: Assigned Manager/ Supervisor of Department Number of Direct Reports: N/A Physical Requirements: This is an office position but does require occasional work with other groups. Ability to lift and carry up to 50 lbs. and work in cramped spaces and at heights. Hearing, vision, depth perception, and hand-to-eye coordination sufficient to perform job duties. Visual and auditory acuity necessary to operate equipment and identify color-coding. Ability to tolerate temperature and weather extremes (fumes and odors, dust, low light conditions.) Strength and coordination sufficient to perform job duties. Working Conditions: Work is normally performed in an office environment with long periods of computer work. Shift work, overtime and travel is required. Position is subject to dealing with difficult people and situations. Occasional exposure to inside/outside work; noise; standing; hot/cold temperatures; vibration; cramped quarters. Special Conditions: Required to participate in a rotational schedule working at the NOC; responsibility will include training of lower level Analysts; troubleshooting complex customer issues using any and all required skills to perform the necessary duties; and consulting with employees, other departments, and/or management to determine root cause of an incident, outage or failure of services and corrective actions. Background /Security Conditions: Based on the positions business needs, background and security checks are subject to Level 1 background checks. Driving Requirements: Must maintain and possess a valid drivers license, proof of insurance, and a satisfactory driving record. EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, and responsibilities required of employees assigned to this job.

Job DescriptionSummaryOur client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 4years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management), • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • MUST have worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

Job DescriptionAbout the Team The Virtual Preparatory Academy of Washington is seeking a highly qualified Virtual Assistant Principal who provides a superior education for all students. VPA of Washington is a K-12 tuition-free online public school serving students across the state. We empower students to be their best by enabling them to learn in ways that are right for them – using innovative technology at home, at their proper level, and at their own pace. The Assistant Principal shares the role of cultural, behavioral, and academic leader for the school. Reporting to and working closely with the Principal, the Assistant Principal will partner with teachers, administrators, parents, and students to ensure an environment focused on academic excellence and accountability. The ideal candidate will know how to cultivate strong relationships with people at all levels and backgrounds, possess excellent project management skills and be highly organized and thorough. This will be a January 2025 hire. About the Opportunity • Cultivating a caring, supportive, and inclusive school community, • Understanding how trauma, equity, inclusive practices, and restorative practices impact the student and teacher experience, • Providing coaching and professional development opportunities in effective classroom management strategies, • Collaborating with staff and families to identify and implement appropriate strategies to improve student behavior, attendance, and engagement, • Engaging families and the community in meaningful and mutually beneficial ways that promote student academic success and well-being, • Implementing behavior management practices that motivate students through strong relationships with their teachers and positive reinforcements, • Acting as a point person to the local community, effectively communicating the school's mission and vision and soliciting input from parents and families about school performance, areas for improvement, and their needs, • Understanding, accept, abide by, and implement the school's philosophy and mission statement in all school activities, • Contributing to a positive climate and culture by exhibiting high professional standards, • Engaging and build strong professional relationships with parents, characterized by timely and regular communications, • Formulate and administer a comprehensive program of Career and Technical Education, • Work collaboratively with administrators, student's services personnel, and teachers to ensure the delivery of career development services, • Facilitate linkages with parents, business/industry, postsecondary institutions, and community organizations to support students' transition to postsecondary education and employment, • Cultivating partnerships with external organizations that enrich the culture of the school, • Collaborate with leadership to develop, implement, and lead the instructional programs of the school, assessing curriculum, pedagogy, lesson plans and observing classes (teaching and learning) on a frequent and structured basis to encourage the use of a variety of instructional strategies and materials consistent with research on the best practices for student learning and development, • Share responsibility for student achievement as related to academics and social-emotional wellbeing, • Collaborate with Principal to plan and facilitate professional development opportunities for teachers that support instructional best practices, • Collaborate with cross-departmental leadership teams and staff to plan and coordinate staff in-service days, parent-teacher conferences, and extended learning opportunities, • Collaborate with other instructional leaders (Principal, Head of School, MTSS Coordinator, Special Education Coordinators, etc.) to ensure the MTSS/RTI process is followed with fidelity, • Collaborate with the principal to coordinate and oversee summer educational opportunities, • Partner with Human Resources to execute a highly effective talent management system of recruiting, selecting, hiring, retaining, recognizing, and supporting all school site staff, • Ensure non-discrimination practices in the selection process of faculty and staff by adhering to Equal Employment Opportunity (EEO) requirements, • Collaborate with Home Office/Operations Team on the review and reporting requirements of the State, charter authorizing agency and Federal regulatory agencies, school sponsor, including the charter renewal process, • Understand and address all compliance items as they relate to the school's Sponsor Agreement, • Support the state-required testing process including in-person testing, • Assist with updating parent and student manuals, policies, and handbooks, • Stay current on the state's policies, procedures, and legislation, • Exhibit high quality communication with all students and families, • Handle student problems escalated by parents and teachers, • Travel requirement of 15% is a requirement, • Current valid Principal and Teacher license in the state of Washington, • Washington residency preferred, • Bachelor's degree in education or related discipline, • Successful completion of federal and state criminal background checks, • Knowledge of state academic content standards, • Minimum seven years of experience in education or related field, • Two or more years of experience in successful school administration/instructional leadership, • Advanced degree in education/educational leadership strongly preferred, • Demonstrated skill in developing and maintaining a rigorous academic program that meets the needs of all students, • Experience in public education accountability, compliance, and related legal requirements, • Demonstrated ability to create inclusive environments that honor and support a diversity of backgrounds and perspectives, • Passion for improving educational opportunities for all students and for building a strong, highly effective organization aligned to this mission, • Understanding of and ability to manage confidential information, • Knowledge of/experience with innovative school designs and instructional models, including those featuring 21st Century learning strategies like blended, inquiry, problem/project based and personalized learning ACCEL Schools is a network of 80+ high-performing, public charter schools serving PK-12 students. We proudly advocate for school choice and work to address educational inequities throughout the United States. Our schools are inclusive and widely differ to reflect the unique values of the many urban, suburban, and rural communities we serve. Our brick-and-mortar, virtual, and hybrid schools specialize in closing educational gaps and offer innovative models such as career-technical education, sports training, bilingual programming, and more. We have been recognized and praised by legislators, authorizers, and researchers for providing exceptional education options to students in historically under-resourced communities. Compensation and Benefits: The compensation and benefits information below is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. The annual starting salary for this position is between $70,000 – $80,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, 10 paid holidays annually. Paid Time Off: Paid Time Off to cover sick, vacation, and personal absences. We offer 4 unique health insurance plans to choose from that cover a wide range of deductibles and co- insurance levels. Our goal is to provide you with maximum choice in finding a plan that meets you and your family's needs. Employees can choose from co-pay or High Deductible Health Plans. EQUAL EMPLOYMENT OPPORTUNITY It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists. #LI-AB1

Job Description$25.00-26.00/hour 1st Shift Contract This role is both the frontline of internal customer technical support (Tier 1), as well as escalated support (Tier 2), resolving more difficult issues and escalating further, when needed. Functions and Responsibilities • Act as the first point of contact for internal customers via phone and Service Now., • Uses Service Management solutions to log, assign and receive support tickets with descriptions of issues, progress and solutions and guides Tier 1 staff in best practice usage., • Resolves problems with hardware (workstations, printers, mobile devices and servers) and software (Network Access, Microsoft Office, Business Systems, on-premises and online)., • Asks questions about the problem and explaining possible solutions., • Uses manual and automated diagnostic tools to identify problems and root cause., • Updates knowledge base with prescriptive guidance for common problems to improve quality of Tier 0 customer self-service., • Escalates incidents and requests Tier 3 support when the problem is more complex., • Arranges for a technician to visit the customer if a problem can’t be solved over the phone or by email., • Develops and maintains knowledge of legacy, existing, and new PC hardware and software technology., • Participates actively in incident, problem, request and change management processes and their ongoing improvement., • Follows procedures for the installation, deployment and maintenance of workstation hardware and software., • High School Diploma required., • 3+ years of work experience in IT customer service role, able to demonstrate technology skillset in a customer service capacity., • MUST HAVE 3 YEARS IN A MANUFACTURING ENVIRONMENT., • Professionally respond to calls, emails, chats and voicemails for customer support., • Technical writing proficiency., • Innovative, team-oriented problem solver., • Excellent interpersonal, negotiation and communication (verbal and written) skills., • Excellent organizational, time management and follow-through skills., • Ability to manage multiple, competing priorities., • Unwavering commitment to providing customers with a high-quality experience., • Troubleshooting and diagnostic / repair skills for PCs and components., • Troubleshooting and diagnostic / repair skills for peripheral equipment such as printers, document scanners, barcode scanners, handheld devices, and monitors., • Experience using imaging and migration utilities such as SCCM, MDT, and USMT., • Proficiency in Microsoft Office application usage., • Experience troubleshooting Mobile Device Operation Systems (iOS, Android)., • Experience troubleshooting Microsoft Desktop Operating Systems (Windows 10/7)., • Knowledge of networking fundamentals., • Must be physically capable of lifting computers, monitors, printers, parts and supplies and sitting for extended periods of time., • Experience troubleshooting MacOS clients., • CompTia A+ / Server+ / Network+., • HDI Customer Help Desk Analyst., • Microsoft Office Specialist., • MTA / Microsoft Office Specialist., • MCP / MCSA / MCSE / MCDST., • ITIL., • ServiceNow.