Host at Cold Beers & Cheeseburgers - Prasada
20 days ago
Surprise
Job DescriptionDescription: Job Summary: As a Host, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring a smooth dining experience. Your excellent customer service skills and ability to multitask in a fast-paced environment will contribute to the overall success of our restaurant. Duties/Responsibilities: • Greet and welcome guests as they arrive at the restaurant with a friendly and positive attitude., • Manage the waiting list and seating arrangements to maximize seating capacity and minimize wait times., • Maintain a clean and organized entrance area, ensuring it is inviting and presentable for guests., • Communicate effectively with guests and accurately estimate wait times, providing them with updates as needed., • Assist in coordinating reservations, ensuring all relevant information is recorded accurately., • Escort guests to their tables, presenting menus and informing them of daily specials and promotions., • Collaborate closely with servers and kitchen staff to ensure smooth communication and efficient table turnover., • Monitor dining areas to ensure tables are cleaned and prepared for the next guests in a timely manner., • Respond promptly to guest inquiries, concerns, and complaints, escalating issues to management when necessary., • Maintain a comprehensive knowledge of the restaurant's menu, including ingredients, preparation methods, and allergen information., • Uphold high standards of cleanliness, safety, and hygiene throughout the restaurant, adhering to all health and safety regulations., • Collaborate with the management team to improve guest satisfaction, resolve conflicts, and implement service enhancements., • Assist with cashiering duties, including handling cash transactions and processing payments accurately., • Stay updated on current promotions, events, and offerings to provide accurate information to guests., • Perform other duties as assigned by the management team to support the smooth operation of the restaurant., • Proven experience in a customer service role, preferably in the hospitality industry., • Excellent interpersonal and communication skills, with the ability to provide exceptional customer service., • Ability to work well under pressure in a fast-paced environment, while maintaining a professional demeanor., • Strong organizational and multitasking skills, with the ability to prioritize and manage time effectively., • Attention to detail and a high level of accuracy in handling guest information and seating arrangements., • Knowledge of food and beverage menus, including allergen information, is a plus., • A positive and team-oriented attitude, with a strong work ethic and a willingness to learn., • Must be able to work flexible hours, including evening, weekends, and holidays., • Must have a valid Food Handlers Certification, • Must be at least sixteen years old., • High school diploma or equivalent (preferred)., • Capable of standing for extended periods, lifting and carrying trays, and performing tasks that involve bending, stooping, and reaching., • Accrual up to 40 hours of PTO, • Dining Discounts – 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones, • Corporate Shoe Program through Shoes for Crews and Skechers, • Competitive Pay, • Flexible Scheduling, • Medical & Prescription, • Dental & Vision, • Health Saving Account (HSA), • Wellness Program