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  • Runner
    Runner
    hace 2 horas
    $17 por hora
    Jornada completa
    Manhattan, New York

    The Runner is responsible for assisting the restaurant team of servers and managers with delivering food and beverage to guests as required. They maintain the cleanliness of the expo line, organize the tickets, and communicate effectively with the culinary team. This position has an hourly rate of $17 + Tips. KEY RESPONSIBILITIES • Assist with clearing all tables, • Maintain a clean front and back of house area, • Complete knowledge of our menus and drop lines, • Deliver all food and beverage as requested following our standards of service, • Always maintain the highest level of cleanliness and hygiene standards, • Complete understanding of allergens and SOPs regarding the handling of guest's allergies, • Replenish side stations throughout service, • Deliver food from kitchen to floor efficiently, • Describe food items presented to guests when necessary, • Serve as the liaison between the service staff and kitchen regarding all food information and special requests, • Work closely with servers and kitchen on the timing of food, • Setting up and closing the expedition station in the kitchen, • Assist in setting up tables properly, • Complete all side work duties per SOPs, including pre-shift, post-shift, daily, weekly and monthly duties, • Always be presentable in uniform, in compliance with outlet standards and punctual, • Ability to work a flexible schedule and late hours when necessary, • All other responsibilities assigned by Management REQUIRED EXPERIENCE AND QUALIFICATIONS • Willing to work a flexible schedule and holidays, • Positive, engaging, and energetic personality, • Able to be organized, manage time wisely and work with little to no direct supervision, • Very high attention to detail and extensive service knowledge, • Sensitive to cultural nuances, • Excellent communication skills, both written and verbal in English, • Able to handle a multitude of tasks in an intense, fast paced environment, • Ability to maintain a clean and professional appearance as per company policies, • Ability to stand for extended periods of time, • Multi-lingual is a plus, • TIPS certified preferred

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  • Security Technology Systems & Student Transportation Manager
    Security Technology Systems & Student Transportation Manager
    hace 4 horas
    Jornada completa
    Downtown Brooklyn, Brooklyn

    Please apply directly on our careers page on our website brooklynfriends.org The Security Technology Systems & Student Transportation Manager is a twelve-month colleague, reporting to the Director of Security, who is responsible for the effective oversight of the School’s security systems and student arrival/dismissal operations, integrating technical expertise with a strong commitment to student safety. This position manages the school’s key security technology systems, including safety cameras, access control, alarms and PA/loudspeakers, ensuring reliability, appropriate use, and alignment with School policies and best practices. In partnership with the Director of Technology, this colleague contributes to system design, vendor selection, and long-range planning for the school’s security technology systems. The Security Technology Systems & Student Transportation Manager also manages the school’s student dismissal tracking system and directs daily transportation and dismissal operations, overseeing protocols for bus riders, family pickup and student self-dismissal, and serves as the primary contact for families and transportation providers. This position requires sound judgment, attention to detail, a “customer service” mindset, and the ability to coordinate across teams to support a safe, efficient, and well-communicated school environment. Security Technology Responsibilities: • Oversee the seamless and efficient operation of all BFS security technology systems, including safety cameras, access controls, student dismissal solutions, intrusion alarms, fire alarm interfaces, PA/loudspeakers, and vape detection technology., • Actively monitor BFS security systems during the school day and respond to abnormalities., • Monitor system performance and reliability; proactively identify gaps, vulnerabilities, or failure points and implement corrective actions., • Partner with the Director of Security to develop, implement, and periodically review policies and protocols governing the use, access, retention, and auditing of security technology systems and data., • Partner with the Director of Technology to translate operational security needs into technical requirements; evaluate, recommend and select suitable security technologies and vendors., • Serve as the primary liaison and relationship manager for all security technology vendors., • Oversee installation, configuration, testing, and commissioning of new systems and upgrades, minimizing disruption to school operations., • Assist with incident response by retrieving and preserving relevant video/data., • Partner with the Director of Technology to administer user access and permissions across security platforms, ensuring alignment with security policies, data privacy protections and best practices., • Analyze system data and trends to inform continuous improvement of campus safety practices., • Coordinate routine equipment and systems inspections, testing, and compliance activities., • Partner with the Director of Technology and vendors to ensure proper network infrastructure, cybersecurity protections, and system redundancy for all security technologies., • Provide training and guidance to colleagues on proper use of security systems, emergency procedures, and reporting protocols., • Support budgeting and long-range planning for security technology, including lifecycle management, capital upgrades, and cost-benefit analysis of solutions., • Student Transportation Responsibilities, • Plan, manage, and supervise all aspects of the school’s transportation services program, including daily transportation routes., • Oversees the daily scheduling, routing, and internal colleague support for transportation services during arrival and dismissal times to ensure safety, punctuality, and efficiency., • Oversee daily student arrival and dismissal to ensure safe, orderly, and efficient processes., • Administer and maintain the student dismissal tracking system, ensuring accurate data, real-time updates, and alignment with student authorization records., • Oversee and coordinate all elements of the school’s bus transportation program to ensure safety, reliability, punctuality and efficiency., • Ensure that transportation service providers are operating in compliance with all applicable local, state, and federal regulations, including driver qualifications, vehicle maintenance, and student safety standards., • Conduct regular safety audits, inspections, and emergency preparedness drills for transportation operations., • Respond to incidents, accidents, and transportation-related concerns promptly and professionally., • Serve as the primary point of contact for the School’s bus transportation provider; coordinate routes, schedules, communications, and service concerns., • Develop, recommend and maintain transportation services procedures that align with the School’s values, safety standards, and compliance requirements., • Monitor arrival and dismissal operations in real time; respond to changes such as delays, weather impacts, and early dismissals with clear communication to families., • Manage dismissal pathways for bus riders, parent/guardian pickup, and approved self-dismissal, ensuring clear protocols and consistent execution., • Ensure compliance with student safety protocols, including authorized pickup lists, custody considerations, and verification procedures at release., • Serve as the primary point of contact for families regarding arrival/dismissal procedures, updates, and issue resolution., • Analyze dismissal, transportation, ridership, route efficiency and cost data to identify trends, improve efficiency, and enhance student safety practices., • Train colleagues on dismissal procedures and use of the tracking platform; provide ongoing support and troubleshooting., • Support one-off transportation service requests by colleagues (i.e., charter buses for field trips)., • In partnership with the Finance team, develop and manage the annual transportation budget, including transportation services operations, and contract expenses., • Support sustainability goals by exploring environmentally responsible transportation options., • Qualifications and Characteristics Sought:, • Bachelor’s degree in Information Technology, Electrical Systems, Criminal Justice, or related field (or equivalent practical experience), • 3–5 years of experience in physical security systems, low-voltage systems, or technology integration, • Preferred 1 - 2 years of experience managing transportation preferably in a K–12 or nonprofit setting., • Demonstrated experience with access control systems, video management systems (VMS), and related security technologies, • Experience with structured cabling and low-voltage installation standards, • Ability to interpret technical drawings, blueprints, and system schematics, • Preferred experience using transportation routing or tracking software, • Strong understanding of school bus transportation systems, • Excellent written and verbal communication, • Demonstrated project management skills, with particular expertise in managing multiple workflows simultaneously., • Outstanding organizational skills with careful attention to detail and accuracy, • Systems-thinker who has an appreciation and appetite for assessing and reimagining school systems which optimize workflow and communication channels., • Proven ability to manage budgets, vendor relationships, and work with cross-functional teams., • Demonstrated commitment to safety, equity, and customer service in student-centered operations., • An appreciation for the ideals of Quaker philosophy and Brooklyn Friends School’s mission, and the nuances of a Quaker independent school. Comfort with and desire to learn more about Quaker values and decision-making practices, • Strong work ethic and initiative in understanding all-school dynamics and proactively responding to a fast-paced environment, • Respect for confidentiality and handles sensitive information with discretion and integrity, • Physical Requirements of the Job, • Must be able to work in an office environment including prolonged periods of sitting and standing., • Must be able to stand, bend over, twist and reach to access file cabinets, bookshelves and navigate office and workstation spaces., • Must be able to lift and carry up to 25 lbs., • Must be able to ambulate through a classroom setting, including walking up stairs., • Must be able to lift and carry small children in the case of emergency., • Must be able to work outdoors or in spaces without heat or air conditioning, and which are subject to variable temperatures and humidity., • Brooklyn Friends School provides reasonable accommodations to otherwise qualified colleagues and applicants., • Union Status: Non-union, • Salary Range: $75,034 - $84,375, • This salary range represents the expected annual salary range for this position. Ultimately, in determining your pay, we'll consider your education level, experience, and other job-related factors., • Benefits: Colleagues may be eligible to participate in employment benefits including, but not limited to, health insurance, dental insurance, vision insurance, 403(b) retirement plan, life insurance and long-term disability insurance. Benefits are subject to change at any time and are subject to applicable plan documents., • To apply, please provide the following:, • Cover letter addressed to Na’eem Salaam, Director of Finance & Operations. Along with punctuating your interest and experience, your cover letter should also address how you feel that your professional journey aligns with our school’s Quaker values and pillars of social justice, social impact, and wholeness., • Resume/Curriculum Vitae

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  • Guest Experience Manager
    Guest Experience Manager
    hace 3 días
    $80000–$90000 anual
    Jornada completa
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level --- we invest in developing leaders from within Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Manager is responsible for leading and evolving NAYA's end-to-end guest experience strategy across all channels --- including digital, in-store, and post-visit engagement. This role goes beyond response management to build scalable systems, insights, and processes that elevate guest satisfaction, loyalty, and brand perception. You will serve as the voice of the guest at a strategic level --- translating feedback into actionable insights, partnering cross-functionally to drive improvements, and ensuring consistency in how NAYA shows up for every guest. This is a highly visible role requiring a balance of empathy, operational awareness, analytical thinking, and leadership. How You'll Impact • Build and lead a best-in-class guest experience function that scales with NAYA's growth, • Increase guest satisfaction, retention, and brand loyalty through thoughtful engagement and recovery strategies, • Influence operational, digital, and marketing decisions through actionable guest insights, • Establish consistent, high-quality standards for guest communication across all platforms What You'll Do Guest Experience Strategy Leadership • Own and evolve NAYA's guest experience vision, standards, and communication approach, • Develop scalable processes for managing guest feedback across all channels, • Define success metrics (CSAT, response time, resolution rates, sentiment trends) and drive performance against them, • Lead initiatives that proactively enhance the guest journey, not just react to issues Guest Communication Recovery • Oversee all guest communications across email, surveys, social media, and third-party platforms, • Ensure responses are timely, empathetic, brand-aligned, and solutions-driven, • Design and implement elevated recovery strategies that turn negative experiences into loyalty-building moments, • Guide tone, voice, and messaging consistency across channels Insights Continuous Improvement • Analyze guest feedback to identify trends, root causes, and opportunities, • Translate insights into clear, actionable recommendations for Operations, Marketing, and Technology teams, • Partner cross-functionally to implement changes that improve both in-store and digital experiences, • Create reporting dashboards and regular insights summaries for leadership Cross-Functional Collaboration • Act as the central liaison between guest experience and internal teams, • Escalate and track critical issues, ensuring accountability and resolution, • Collaborate on product, menu, and operational changes based on guest feedback Systems, Tools Process Optimization • Own and optimize CRM and reputation management tools (e.g., Tattle, SOCI, Olo Engage, Yext, Salesforce, etc.), • Improve workflows, automation, and documentation practices, • Ensure all guest interactions are properly tracked, categorized, and leveraged for insights Operational Brand Alignment • Maintain deep knowledge of NAYA's menu, operations, and evolving systems, • Ensure all guest-facing communication reflects current offerings and brand standards, • Identify gaps between intended and actual guest experience What you Bring • 3+ years of experience in guest experience, customer experience, or hospitality operations (multi-unit or high-growth environment preferred), • Proven ability to move from execution to strategy --- building systems, not just managing tasks, • Exceptional communication skills (written and verbal), with a strong sense of tone and brand voice, • Experience with CRM, guest feedback, and reputation management platforms, • Strong analytical mindset with the ability to turn data into action, • High attention to detail and organizational discipline, • Experience collaborating cross-functionally and influencing without direct authority A mindset that is: • Guest-obsessed: Sees every interaction as an opportunity to build trust and loyalty, • Strategic thinker: Looks beyond individual issues to identify patterns and long-term solutions, • Empathetic communicator: Balances care with clarity in every interaction, • Operator at heart: Understands the realities of restaurant environments and designs practical solutions, • Curious and growth-driven: Continuously looks for ways to improve systems, tools, and outcomes Ownership mentality: Takes full accountability for the guest experience end-to-end

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