Client Operations Manager
16 days ago
Carlstadt
Job Description Welcome to Outerspace's official job board, where opportunities are endless. Explore career openings and join our dynamic team. Discover fulfilling roles across various functions and locations within Outerspace. Your next career move starts here - apply today! Client Operations Manager – Outerspace (3PL Fulfillment) Location: Carlstadt, NJ - Corporate HQ Job Type: Full-Time/Onsite About Outerspace Outerspace is a fast-growing 3PL fulfillment partner supporting today's leading DTC and eCommerce brands. We pair world-class operations with people-focused service and transparent technology to help brands scale with confidence. As we continue to grow, we're looking for a Client Operations Manager who thrives in a fast-paced, data-driven environment and is passionate about building strong, trust-based client partnerships. About the Role The Client Operations Manager (COM) serves as the primary operational liaison for a portfolio of DTC brands. You'll ensure day-to-day fulfillment operations run smoothly, SLAs are met, communication stays clear, and that clients feel supported and informed. This role is equal parts relationship management, operational oversight, and analytical problem solving. Perfect for someone who loves eCommerce, logistics, and collaborative cross-functional work. What You'll Do Client Relationship & Communication • Serve as the main point of contact for assigned brands, providing daily support across inbound, outbound, routing, inventory, and kitting workflows., • Lead weekly performance calls, reporting reviews, forecasting alignment, and launch planning with clients., • Monitor KPIs, SLAs, and volume trends across eComm and wholesale workflows., • Coordinate with internal teams—Receiving, Outbound, Wholesale Routing, Production/Kitting, and Inventory—to ensure seamless execution., • Review daily forecasts, order aging, mis-ship trends, and capacity constraints to drive proactive planning., • Build and present reporting on order trends, SLA adherence, mis-ships, forecast accuracy, and operational throughput., • Identify operational patterns, areas of improvement, and client-impacting risks., • Support client onboarding, launches, large seasonal drops, and BFCM readiness., • Participate in cross-functional initiatives to improve processes, reduce errors, and streamline communication., • Your brands feel informed, supported, and confident in their fulfillment operations., • Internal teams are aligned on priorities and working smoothly toward shared goals., • SLA performance, forecasting accuracy, and issue resolution timelines consistently improve., • 3–5+ years of experience in eCommerce operations, logistics, supply chain, account management, or 3PL client success., • Strong understanding of DTC fulfillment, routing, inventory workflows, or wholesale distribution., • Proficiency with Excel/Google Sheets; comfort interpreting and presenting data., • Experience using WMS platforms (Deposco is a plus, but not required)., • Excellent communication skills with a calm, solution-oriented approach., • Ability to manage multiple clients, priorities, and escalations simultaneously., • Comfortable supporting high-volume periods, especially during Q4. Compensation Range: $75,000 - $85,000 DOE Benefits: • Paid Time Off, • Paid Holidays, • Insurance (medical, dental, vision), • HSA & FSA, • 401(K) matching, • and more!