Senior Manager, Enterprise Systems Program Management
hace 16 días
New York
Job DescriptionWho we are The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn't coming; it's here, and we need builders, innovators and problem solvers to help us create it. Who you are Metropolis is seeking a Senior Manager, Enterprise Systems Program Management to support our next phase of growth. We are executing a large-scale Oracle ERP and Workday HCM systems implementation and transformation, and need an exceptional Senior Manager, Enterprise Systems Program Management to be the operational backbone of this program. You will bring structure, governance, and accountability to a complex, multi-workstream transformation — serving as the connection between Metropolis's senior business stakeholders and a large external consulting team. This is a high-visibility role for a seasoned professional who can design frameworks from scratch, lead difficult conversations, and drive delivery excellence across time zones. What you'll do • Use innovative processes, modern tools, and AI to build a PMO that accelerates and improves decision-making and reduces risk, • Build and operate the PMO from the ground up — governance structures, operating cadences, RAID logs, RACI matrices, dependency maps, integrated program plans, team on/offboarding, contractor invoicing and communications, • Own the master program timeline and performance tracking; enforce change control processes and apply Six Sigma/Lean principles to drive continuous improvement, • Lead cross-functional status meetings; hold internal teams and external consultants accountable to milestones and deliverables, • Actively manage workstream interdependencies, escalate blockers, and track program KPIs with full transparency to leadership, • Serve as the primary communication hub — synthesize program complexity into crisp executive dashboards, status updates, and board-ready presentations for C-suite and executive audiences, • Manage the day-to-day external consulting relationship: challenge quality, enforce contractual commitments, and ensure knowledge transfer reduces long-term dependency, • Maintain a robust risk register; apply root cause analysis to resolve issues before they hit the critical path, • Serve as the primary escalation point for cross-workstream conflicts, driving resolution with urgency and pragmatismWhat we're looking for, • 7+ years in program/project management; 2+ years leading a PMO on enterprise technology transformations, • Direct ERP and/or HCM implementation experience (e.g., Workday, SAP, Oracle, Microsoft Dynamics), • PMP certification and/or Six Sigma certification (Green Belt minimum; Black Belt preferred), • Proven track record designing governance frameworks and managing large external consulting teams across concurrent workstreams, • Exceptional executive communication skills — able to engage confidently with C-suite and executive stakeholders, • Comfortable leading globally distributed teams across multiple time zonesWhile not required, these are a plus:, • Experience in high-growth technology or SaaS companies; PE- or VC-backed environments a plus Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.