Mineola
Now Hiring: Retail Manager Full-time: nonexempt/Hourly Pay Rate: $65k - $85k Annually Hours: You will work a 45-hour week, with Wednesday and Sunday off Business hours are: 7:00 am - 6:30 pm Monday to Friday and 8:00 - 5:00 Saturday. Location: Mineola, NY 11501 What’s in it for you: • PTO 80 hours, • Paid Holidays Off, • Medical Insurance Summary: We are seeking a dynamic, experienced Retail Manager who leads from the front and thrives on building high-performing teams. This role is ideal for a hands-on leader with exceptional people skills, a passion for coaching and developing staff, and a commitment to delivering outstanding customer experience. You will leverage reporting tools such as POS systems, CRM platforms, and Microsoft Office to drive performance, improve profitability, and make data-informed decisions. Working closely with ownership and senior leadership, you will play a key role in shaping strategy, elevating operations, and influencing the future direction of the business. Your voice matters. Your ideas matter. Your leadership will make a lasting impact. What you will do: • Lead and work alongside a team committed to delivering an exceptional client experience, • Oversee daily operations to ensure productivity, quality, and consistency, • Assist with client transactions as needed and lead by example on the floor, • Serve as the company’s primary client-facing leader and key point of contact, • Model, reinforce, and protect company values and culture, • Develop, coach, and elevate team members through clear expectations, feedback, and accountability, • Conduct regular team meetings and contribute to quarterly performance reviews, • Implement new initiatives and operational processes; create and enhance SOPs, • Drive client retention, visit frequency, and cross-service adoption, • Participate in hiring, onboarding, training, coaching, and performance management, • Build staff schedules to ensure coverage while meeting or exceeding KPIs, • Utilize company systems (POS, CRM, reporting tools) to track and resolve operational and customer service matters, • Provide daily operational reporting to ownership and leadership, • Take full responsibility for your department’s production, • Perform other related duties as needed What you will need: • Associate’s degree required; bachelor’s degree preferred, • 5+ years of leadership experience in operations, retail, hospitality, or service-based environments, • Proven ability to independently manage day-to-day business operations, • Strong background in retail or service environments with a focus on team engagement, • Excellent interpersonal and customer service skills, • Strong judgment, integrity, and an ownership mindset, • Excellent verbal and written communication skills in English; Spanish proficiency is highly desirable, • Strong organizational skills and attention to detail, • Positive, motivating leadership style, • Strong work ethic and personal accountability, • Ability to provide direct, constructive feedback and set clear expectations, • Comfort making decisions, prioritizing tasks, and escalating appropriately, • Proficiency with Microsoft Office, POS systems, CRM software, and project management tools, • Ability to thrive in fast-paced retail and production environments, • Ability to stand and walk for extended periods and effectively multitask Who we are: We are a well-established, family-owned business in Nassau County, Long Island, known for delivering exceptional client experiences and maintaining strong community relationships. We are seeking a capable, value-driven Operations & Client Experience Manager to join our leadership team and play a key role in driving operational excellence, team performance, and client satisfaction. This is a hands-on leadership role for someone who thrives in fast-paced environments and enjoys being actively involved in daily operations. It is not a passive or purely administrative management position. With support from our General Manager, the right candidate will grow into full day-to-day operational independence within approximately 3–5 months, enabling ownership to be off-site while maintaining consistent execution, culture, and client experience.