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  • Support Engineer
    Support Engineer
    5 days ago
    $70000–$80000 yearly
    Full-time
    Hackensack

    Support Engineers work on all level reactive tickets. The Support Engineers possess a broad range of both technical and business skills, as well as the ability to find common trends to bring up to management for possible automation. Our Support Engineers work closely with our clients and other internal resources to provide best in class IT services, therefore excellent oral and written communication skills are required. ROLE AND RESPONSIBILITIES • Develop and maintain knowledge of client networks, • Work directly with clients to provide reactive technical support, • Support Desk Scheduling, • Identify trends and underlying technology issues impacting tickets per endpoint (TPE), • Collaborate with team to assess process improvement opportunities, assess tools, etc. to improve Support operations, • Keep manager informed of issues that may impact the organization, • Ensure best practice methods are in use wherever possible and assist in the growth of services practice, be they incidental, contractual, or managed service provisioning., • Implement DATA "Company Way", • Implements & helps define best practices, • Handle every ticket with a business first mindset, • Own every ticket to completion even when escalating in necessary, • Proven ability to set and manage client expectations, • Exceptional customer service and communication skills QUALIFICATIONS AND REQUIREMENTS • Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; participates in meetings., • Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively., • Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations., • Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values., • Analytical Skills - Ability to use thinking and reasoning to solve a problem., • Able to normalize the tech jargon when communicating with clients in a professional way, • Skills And Experience:, • 5 plus years of experience in network / IT systems and troubleshooting steps, • Experience with helpdesk/desktop support, • Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams, • Experience with Windows Server, Active Directory Management, Group Policy, Etc., • A general understanding of TCPIP, DNS, DHCP, and RADIUS, • Hands on experience with virus, spyware, and malware removal, • Network troubleshooting skills, • Experience installing and supporting Microsoft Office Suite, • Experience in Firewall, Spam Filtering, AV and other security tool management

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  • CCTV Technician jobs
    CCTV Technician jobs
    2 months ago
    Full-time
    Rutherford

    CCTV Technician We are seeking a skilled and detail-oriented CCTV Technician to join our dynamic team. The ideal candidate will possess a strong background in security systems, including CCTV installation and maintenance, as well as expertise in computer networking and low voltage electrical work. This role involves working both independently and collaboratively to ensure the successful deployment and operation of surveillance systems for our clients. Responsibilities Install, configure, and maintain CCTV systems, ensuring optimal performance and reliability. Conduct field service visits to troubleshoot and repair security systems, including alarms and fire alarms. Utilize hand tools and power tools effectively for installation and maintenance tasks. Implement remote access software solutions for client monitoring needs. Maintain accurate records of installations, service calls, and equipment inventory. Requirements Strong mechanical knowledge with the ability to work with various hand tools and power tools. Excellent problem-solving skills with a focus on customer satisfaction. Strong communication skills to effectively interact with clients and team members. Willingness to travel for field service assignments as needed. Join us in enhancing safety through advanced surveillance technology. If you are passionate about security systems and have the skills we are looking for, we encourage you to apply. Job Type: Full-time Pay: $160.00 - $200.00 per day Benefits: Life insurance Paid time off Ability to Commute: Rutherford, NJ 07070 (Required) Ability to Relocate: Rutherford, NJ 07070: Relocate before starting work (Required) Work Location: In person

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