217 Best niagara falls Jobs in Niagara Falls, New York (December 2025)

Family Support Worker

20 days ago

Niagara Falls

Job Description JOB TITLE: FAMILY SUPPORT SPECIALIST/FAMILY RESOURCE SPECIALIST PROGRAM: Healthy Families Niagara STATUS: Full Time (35 Hours Per Week), Hybrid Position FLSA DESIGNATION: Hourly REPORTS TO: Supervisor DEGREE: High School Diploma or GED; AAS Degree in a Health and Human Service field preferred EXPERIENCE: Minimum of one (1) year in working with families and children and having a working knowledge of normal child growth/development and parent-child relationships preferred. SALARY: $19.00 Per Hour Niagara Falls and Lockport locations BENEFITS: • Hybrid work model available with most positions, • Health insurance with an HRA account (HRA-80% of the deductible), vision, and dental plans available (health insurance begins 1st day of month after 30 days of work service), • Employees working at least 1,000 hours per year and who opt out of health insurance either upon hire or during the open enrollment period will receive a $750 lump-sum payment, • Flexible Spending accounts for both health and dependent care, • Employee Assistance Program available, • Employer paid short- and long-term disability insurance available, • Employer paid life insurance with the option to purchase additional coverage at group rates (available the 1st day of month after 30 days of work service), • 401k Retirement Savings Plan – Agency contributes 1% of an employee’s salary after 1 year of service yearly AND in addition matches the first 3% that the employee contributes to their 401k Plan, • 15 Paid Time Off days, (PTO) in the first year (buy back, carryover, and transfer to Long Term Sick bank is also available at calendar year-end of unused PTO), • Employee receives yearly - 1 floating holiday and 13 recognized Agency holidays, • 1 Wellness Day Yearly, • Wage/Longevity Bonuses available, • Attendance Bonus available bi-annually, • Bereavement Leave – 4 work days of leave with pay available, • Staff Recognition/Staff Appreciation events, • Team Building and In-House training available offering learning and educational opportunities AGENCY REQUIREMENTS: • Valid New York State Driver’s License, • Use of a personal vehicle, • Live near or in target area SKILLS: • Ability to relate to people with respect to their individuality and cultural diversity using a strength-based model, • Believes in and advocates for nurturing, non-violent discipline of children, • Non-judgmental, • Task oriented, • Good writing and organizational skills, • Strong interpersonal skills AGENCY EXPECTATIONS: • Demonstrates knowledge of the program, mission, and services of Pinnacle Community Services, (PCS), • Attends and participates in appropriate agency staff trainings and meetings, • Advocates for cultural diversity/sensitivity as appropriate, • Reports all suspected incidences of child abuse/neglect to NYS Hotline with supervisory approval, • Participates actively in ongoing professional development JOB RESPONSIBILITIES: • Initiates and maintains regular (weekly) and long term (up to 5 years) contact/support with families, • Visits with families primarily in their home for a minimum of one (1) hour, • Directs family centered interventions which are strength based and directed at establishing a trusting relationship, • Assists families in strengthening the parent-child relationship, • Assists families in improving their skills to optimize the home environment, • Assists families in improving the family support system, • Increases the family’s ability to problem solve and assume the role of advocate for themselves and their children, • Identifies and refers for contact/appointments at other supportive agencies, including health care appointments, • Assists family in establishing goals and a plan for accomplishment of the goals, • Assesses normal growth and development of the target child, • Completes referral forms and other agency forms and reports as necessary, • Assists other staff with providing Community or Group presentations and outreach, • Attends case conferences with Program Supervisors and Family Assessment Workers, • Assists with Program Participant Support Groups, Parenting Classes, obtaining donations and any other projects assigned by your Supervisor, • Attends and participates in CORE, wrap-around and team trainings, • Presents Healthy Families Niagara and PCS Agency services to the community at large, • Meets on a regular, planned basis for a minimum of two (2) hours per week with Supervisor at a regularly scheduled time, • Maintains confidentiality of Agency, • Performs other duties assigned by Administration DISCLAIMER: The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position. EOE STATEMENT: It is the policy of Pinnacle Community Services, Inc. to provide equal opportunity in employment and delivery of those we serve without regard to hire, promotion, layoff, recall or other terms and conditions of employment because of race, creed, age, color, sex, sexual orientation, religion, disability, national origin, gender identity, citizenship of any person, immigration status of any person who is not a citizen of the United States, or any other category protected by law. The prohibition of discrimination includes harassment. The people we serve include all those we serve and people service groups who request and are eligible for Pinnacle Community Services, Inc. Ongoing training is provided to assure adherence to this Policy. Pinnacle Community Services, Inc. is an Equal Opportunity Employer.

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