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Location: 2429 Military Road - Niagara Falls New York 14304 Job Summary Be a problem solver trusted advisor and partner to the people and businesses in our KeyBank communities. As a Teller you provide excellent client service in-person by welcoming both new and existing clients to the Bank and assisting them with their account transactions and servicing needs including identifying and resolving client servicing issues. Tellers through conversations with clients listen to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. At KeyBank we believe its our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them. Essential Functions • Embodies a strong client experience culture being present with every client and teammate and realizing the impact we can have on their day personally professionally and financially., • Assumes responsibility for the efficient effective and accurate performance of teller functions in an in-person branch setting., • Proactively work to identify and resolve client servicing issues escalating as needed., • Listen for clues for financial wellness opportunities during client conversations and then appropriately transition the client(s) to a Banker., • Assist clients in achieving their financial goals and objectives through the use of financial wellness tools., • Attend and participate in in-person morning huddles and end of day debriefs., • Follows compliance audit and security procedures balances cash drawer within balancing guidelines., • Review and maintain knowledge of product guides fees and policies to stay current on offerings., • Work on Saturdays as directed by management., • Performs other duties as assigned; duties responsibilities and/or activities may change or new ones may be assigned at any time with or without notice, • Experience in a client service role (required), • Experienced in cash handling (required), • Is knowledgeable about the clients accounts and business with the bank and uses sound judgment with clients and transactions., • Exhibits strong sales and service skills presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM Online and Telephone Banking)., • Strong work ethic and high level of integrity., • Excellent time management skills., • This skill involves managing and maintaining client accounts ensuring accuracy and security. As a teller you would assist clients with updating account information and ensuring all transactions are processed correctly., • Educating clients on managing their finances effectively and promoting financial health. As a teller you would identify opportunities to discuss financial wellness with clients such as budgeting saving and planning for the future and guide them to appropriate resources or bank services., • Ability to accurately and securely process of cash transactions including deposits withdrawals and balancing cash drawers at the end of each shift, • Ensuring accuracy in transactions and maintaining organized records, • Ability to identify and resolve client servicing issues efficiently, • Understanding and following banking regulations and security procedures, • Skills in identifying financial needs and promoting relevant banking products and services, • Awareness of techniques to detect and prevent fraudulent activities, • Ability to occasionally operate a motor vehicle with a valid drivers license. COMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour. Placement within the pay range may differ based upon various factors including but not limited to skills experience and geographic location. Compensation for this role also includes incentive compensation which may include production commission and/or discretionary incentives. Please click ___