Retail General Manager - Home Medical Equipment
hace 2 días
Niagara Falls
Job Description Are you E.P.I.C?! Do you lead with Empathy, Passion, Integrity, and Commitment? If yes, join Health System Services, a leader in durable medical equipment solutions dedicated to helping people live safely, comfortably, and independently. We are seeking a Retail General Manager – Home Medical Equipment to lead our retail location as a performance-driven business. This hands-on role is perfect for a sales-focused retail leader who thrives on accountability, team development, and delivering exceptional customer experience. About the Position: The Retail General Manager - Home Medical Equipment (HME) leads the retail store as a stand-alone, revenue-generating business with full ownership of sales performance, operations, and team leadership. Success is driven by both business and customer outcomes, including traffic, conversion, average ticket, up caring, repeat business, and overall reputation, with a strong focus on using data and disciplined operations to continually improve these results. This leader manages all customer experience–driven retail processes—such as Order Online Pickup In Store (OPIS), Curbside Pickup, walk-in and appointment flow, and store hours—while curating a modern, complete merchandise assortment that meets customer needs and supports growth. Key Responsibilities: • Operate the retail store as a stand-alone, revenue-producing business unit, • Call on physicians, clinics, and referral sources to promote HME products and services, increasing referral volume and expanding the customer base, • Conduct regular outreach visits and follow-ups to maintain strong provider relationships and identify new sales opportunities, • Achieve monthly and quarterly sales targets for equipment and supplies, including growth in new customer acquisitions, • Collaborate with the marketing team to develop outreach initiatives and referral marketing campaigns that drive lead generation, • Own and improve key performance metrics including traffic, conversion, average ticket, up caring, repeat business, lead capture, reviews, and monthly revenue, • Serve as an active floor seller, modeling effective selling and closing behaviors, • Lead and coach the retail team through a consistent, customer-centered sales process, • Manage Order Online Pickup In Store (OPIS), Curbside Pickup, walk-in traffic flow, and scheduled appointments, • Establish and maintain optimal store hours that serve customer needs and business objectives, • Maintain a clean, organized, and engaging retail environment with strong merchandising and inventory control, • Curate a complete, modern stock of equipment and supply merchandise that meets customer needs and supports business growth, • Partner with CPAP and clinical teams to ensure seamless customer handoffs and identify retail opportunities, • Hire, train, schedule, and develop retail staff, • Resolve customer concerns, drive positive Google reviews, and protect the store's local reputation, • Identify opportunities to improve merchandising, marketing, and retail performance, • Perform additional duties as needed to support company goals and mission Qualifications for Success: • High School Diploma required; Bachelor’s degree in business, retail management, healthcare administration, or related field preferred., • Minimum of 3 years of retail experience, with leadership or management experience strongly preferred., • Experience in healthcare, HME, or DME retail a plus., • Strong computer skills, including POS systems, retail analytics dashboards, and Microsoft Office (especially Excel)., • Proven ability to lead, train, and motivate teams., • Strong analytical, organizational, and problem-solving skills., • Compassionate, energetic, and goal-driven with a strong work ethic. What You Get – Benefits That Go Beyond the Basics: • Medical, Dental, and Vision insurance, • 401(k) with 3% company contribution after one year and 1,000 hours worked, • Generous PTO, vacation time, and 9 paid holidays, • Optional Short-Term Disability & Company-Paid Long-Term Disability, • Free, confidential Employee Assistance Program, • Exclusive Tuition Reimbursement Program with Niagara University, • Opportunities to give back through community engagement programs Compensation • $55,000 - 65,000 base salary plus commission plan Shift • Monday – Friday, 8:30am – 5:00pm Location • Wheatfield, NY