Are you a business? Hire Office & Admin candidates in New York, NY
Housing Navigator Respite Care Job Details Job Location New York, NY Position Type Full Time Education Level 4 Year Degree Salary Range $50,000.00 - $58,000.00 Salary Travel Percentage Negligible Job Shift Any Job Category Nonprofit - Social Services Description The Housing Navigator position provides assistance, information, and support to clients around securing safe, appropriate housing using subsidies and/or other available resources in New York City that suit the individuals needs and to maintain residential stability. The Housing Navigator must be aware of and understand current housing subsidies, public benefit programs, and develop resources to include establishing relationships with landlords and brokers. ESSENTIAL FUNCTIONS AND KEY ACCOUNTABILITIES Assess each client's housing needs within 48 hours of admission and participate to develop discharge plan Assist in determination of clients eligibility for government-financed housing programs and benefit programs Identify, obtain, and assist documents needed for applications for supportive and permanent housing Assist in the escorting of clients to housing appointments and referring entities outside of the facility Identify and maintain resources of key information and individuals in various agencies (HRA, NYCHA, HPD) to facilitate the most current and accurate permanent housing application processes Develop and maintain a database of available housing resources as well as other relevant community resources (i.e., banks, utility company contacts, grocery stores, pharmacies, transportation, etc.) Identify new housing opportunities for clients through ongoing networking Maintain strong working relationships with landlord and management companies Prepare clients for permanent housing interviews and arranges for transportation or escorts as needed Ensure that discharge plan meets the safety, self-sufficiently and related need of the client in collaboration with social service staff members Qualifications Education and Experience Requirement(s): Bachelor degree in human services, social services, behavioral science, psychology or a related field One year of relevant community-based residential management or social service agency experience Demonstrated prior success in case management functions or eligibility determinations for community-based social welfare organizations desirable
Job Summary: We are seeking a highly motivated dispatch and customer services focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. Responsibilities: - Respond promptly and professionally to customer inquiries via phone. - Provide accurate and detailed information - Assist customers with all dispatch calls - Analyze customer needs and recommend suitable solutions - Process all calls with professional and good skills - Maintain customer records and update information as needed - Handle customer complaints or issues with empathy and professionalism - Collaborate with other team members to resolve complex customer problems - Perform data entry tasks accurately and efficiently Skills: - Excellent customer service skills with a friendly and positive attitude - Strong phone etiquette and communication skills - Ability to effectively communicate complex information in a clear and concise manner - Multilingual skills are a plus (e.g., ) - Experience in outbound and incoming calls - Ability to analyze customer needs and provide appropriate solutions - Bilingual candidates are highly encouraged to apply - Proficient in data entry and computer skills Join our team of dedicated professionals who are passionate about delivering exceptional service to our customers. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply today to become a valuable member of our Customer Service team!