Garland
Job DescriptionWe are seeking a dependable and detail-oriented Customer Service Representative (CSR) to support our Shipping and Receiving Administration Office. This role is responsible for coordinating inbound and outbound logistics by assisting with shipment documentation, managing driver check-ins and check-outs, scheduling delivery appointments, and accurately entering data into warehouse systems. The CSR will interact with warehouse staff, drivers, and logistics partners to ensure efficient communication and workflow. Additional duties include handling small parcel shipping, maintaining a clean and professional office space, and providing excellent customer service in a high-paced, logistics-driven environment. Familiarity with SAP, 3PL systems, UPS/FedEx processes is a plus. Qualifications: • Strong verbal and written communication skills in English (Spanish bilingual is a plus)., • High attention to detail and ability to manage competing priorities., • Proficiency in typing with high accuracy—typing test may be administered., • Previous experience in a warehouse, logistics, or administrative support role is preferred but not required., • Experience with WMS, SAP, or Extensive is advantageous but not mandatory., • Must demonstrate strong organizational and customer service skills. About Us: At NCW, we do our best to provide the brightest talent to the best companies across the country. Founded in 2000, our company’s purpose was to redefine the way people think about contract staffing. People come first in our business. Our services are refined with in-depth expertise in our industry verticals, construction, manufacturing, warehousing & distribution, and engineering. We care about finding solutions that benefit everyone involved: our clients, our candidates, and our workforce. NCW is an Equal Opportunity Employer. Diversity and inclusion are important components of our culture and hiring practices. NCW is an employer and business partner dedicated to elevating the quality of life of our employees, clients, and communities.