Plano
Job Description Who Are We? We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry. Since our humble beginnings in Texas in 1967, we’ve been a trusted friend for our patients near and far. At Jefferson, we understand it takes more than clinical excellence to earn a patient’s trust. It’s of the utmost importance that we all see the patient as a unique individual and demonstrate that their care plan is designed around each of their needs. We’ll do whatever it takes to put a smile on each patient’s face, so the rest of the world can see how amazing it is. We truly change people’s lives. Do you want to be a part of our life changing team?! Our Front Desk team members, otherwise known as Patient Concierges, provide 5 star patient experience, serving as the “first impression” and “final memory” for the interactions at Jefferson. Patient concierges greet patients; engage in open, educational communication to provide overview of visit and address questions or concerns; process patient paperwork and insurance verifications; and schedule patient appointments including new patients, recall, or emergencies. Patient Concierges are also cross-trained on basic back office functions to help support the 5-star patient experience. What You’ll Do • Provide excellent customer service to patients, • Be the first impression welcoming patients to the office and the final friendly face they see after their visit, • Someone dedicated to going above and beyond to ensure the best customer service and experience, • Excellent communicator and motivator to confidently educate our patients; lead our teams by building relationships of trust, open communication, and a collaborative office culture, • Competitive pay and bonus structure – starting salary $14/hour and bonuses of up to $800/month*!, • New Grads welcome!, • Growth and advancement opportunities for leadership roles, • Vacation and PTO, • $25,000 of Company-paid Life Insurance, • Wide variety of additional benefits including:, • Medical, • Dental, • Vision, • Short-term and Long-term Disability, • Health Saving Account, • Flexible Spending Account, • Dependent Care Spending Account, • Supplement Life Insurance for you or your dependents, • 401(k), • Accident, • Critical Illness, • Identity Protection, • Customer service experience, • High School Diploma or equivalent required, • Dental office management experience, especially in a multi-specialty office, highly preferred, • Knowledge of Dentrix and Dolphin dental software, • 8 hour shift, • Day shift, • Monday to Friday, • Customer service: 1 year (Preferred), • Reception: 1 year (Preferred) Cd4xr1UOM5