Showroom Associate
30 days ago
Richardson
Job DescriptionSummary America's leading replacement window company, Window World, is looking for a Showroom Associate to join our Richardson,TX office. In this position, you'll provide customers with helpful information on products, services, and orders over the phone and in-person in our showroom. Bring your positive attitude, customer service skills, store or office associate experience, and integrity, and we'll give you the tools you need to succeed. We want you to climb the ladder with us so ask about the opportunities for growth at Window World! Responsibilities • Facilitate the daily operations of our showroom, • Greet customers with a friendly smile and offer assistance, • Display and demonstrate products or services, • Handle customer inquiries through various communication channels including over the phone, email, online chat, text messaging or in person, • Answer questions related to products, policies and services offered by the organization, • Schedule appointments for estimates, installations and other related services, • Review customer account information to identify and resolve customer concerns and escalate issues beyond their expertise level, • Collect and process payment transactions, • Recommend improvements in processes, policies and procedures to prevent future gaps in customer experience, • Participate in general office duties including, but not limited to, filing, keeping inventory and reporting shortages, and putting together product packets, • Perform other duties as assigned or requested by management Qualifications • 2+ years in a customer service role or similar, • High school diploma or equivalent, • Office clerk experience is a plus!, • Bilingual in English and Spanish is a plus!, • Ability to work independently and take initiative, • Basic office and computer skills, • Professionalism: Excellent communication, integrity, reliability, emotional intelligence, cultural awareness, presentation skills, etc., • Customer service: Excellent phone etiquette, positive attitude, patience, professional demeanor, etc., • Ability to attend a 1-2 week training session at our Baton Rouge office (We'll assist with travel expenses during this period), • Ability to work in-person during office hours: Monday - Friday, 9:30am - 5:30pm, and Saturday 8:00am - 12:00pm, • Reliable transportation to the showroom: 600 N Coit Rd, Richardson, TX 75080 Benefits • Job Type: Hourly $19-20 (May vary depending on experience), • Paid weekly!, • Eligible for a monthly sales bonus, • 401k with matching contributions!, • Comprehensive benefits package: vision, dental, life, and health insurance, • Paid time off (PTO) and vacation that accrues over time, • Opportunities for advancement and bonuses Don't Miss your WINDOW to Apply! Apply for our Showroom Associate position before the application window closes. Have questions? For more information visit our website at WindowWorldDFW.com to learn more about our company.