Desktop Support Engineer - Part time/On demand basis
6 days ago
Jersey City
Job DescriptionCompany Description Job Description Job title: Desktop Support Engineer – Part time Experience: 7-10 years Work Arrangement: Remote Job summary: We are seeking a skilled Desktop Support Engineer with 7-10 years of experience to join our team. The ideal candidate will provide proactive technical support for desktop systems, with a primary focus on deploying laptops for new users and ensuring timely resolution of IT issues. Strong experience with Microsoft Azure is critical for managing and supporting cloud-integrated desktop environments. Key Responsibilities: • Deploy, configure, and set up laptops for new users, ensuring seamless onboarding., • Troubleshoot and resolve hardware, software, and network issues for desktops and laptops., • Install, configure, and maintain operating systems, software applications, and updates., • Provide 24/7 on-call support to address and resolve technical issues promptly., • Manage IT inventory, including hardware and software assets., • Collaborate with global teams to support IT infrastructure during night shift hours., • Administer and troubleshoot Azure-based desktop virtualization, Azure Virtual Desktop, and related cloud services., • Configure and support Azure AD for user authentication and device management., • Monitor and optimize Azure-based desktop environments for performance and security., • Document technical issues, resolutions, and processes for future reference., • Ensure compliance with organizational IT policies and security standards., • Perform system upgrades, patches, and preventive maintenance., • Support remote desktop tools, VPNs, Azure Virtual Desktop, and enterprise applications., • Escalate complex issues to higher-level support teams when necessary. Required Skills and Qualifications: • 7-10 years of hands-on experience in desktop support or similar IT roles., • Proven expertise in laptop deployment and user onboarding processes., • Strong experience with Microsoft Azure, including Azure Virtual Desktop, Azure AD, and cloud-based desktop management., • Proficiency in Windows and/or macOS environments, including troubleshooting and configuration., • Strong knowledge of hardware components, peripherals, and networking fundamentals., • Experience with ticketing systems (e.g., ServiceNow, Jira) and ITIL processes., • Familiarity with Active Directory, Office 365, and remote desktop tools., • Excellent problem-solving skills and ability to work under pressure., • Strong communication skills to interact with end-users and cross-functional teams. Additional Information All your information will be kept confidential according to EEO guidelines.