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Job DescriptionCompany Description About Veolia North America Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The Director, Customer Operations will support Veolia’s customer experience vision by providing leadership and direction for the Customer Operations team in their designated regulated utility division. The incumbent will provide leadership, guidance and subject matter expertise to effectively and efficiently deliver exceptional customer service with a focus on continuous improvement, identifying and implementing operational efficiencies and defining and delivering on SLAs. Direct management of the customer service, contact center, billing, payments and collections activities for the designated regulated utility. The successful Director will continually engage in leading and inspiring internal and external teams in developing and sharing best practices. Primary Duties/Responsibilities: Management/Supervision • Provide strong, dynamic leadership by setting expectations, mentoring, coaching, and guiding team members to drive performance across KPIs (employee, customer, and company)., • Establish and monitor annual performance goals for direct reports and ensure that all department employees receive a performance/development review at least once a year., • Establish work procedures and processes that support company and departmental strategies, metrics, and standards., • Prioritize, plan and execute customer operations activities and processes to ensure delivery of high-quality results., • Provide guidance and performance monitoring to ensure team alignment with organizational objectives and performance targets., • Apply change management processes and tools to support adoption of new programs, including the design, development, delivery, and management of communications., • Perform workforce management (WFM) analyses, including staffing, contact volume, seasonality, AHT and call routing., • Provide guidance and input both tactical and strategical into collection strategies., • Establish and maintain a performance metrics including service level, call efficiency, abandonment rates, staffing utilization, attrition, and financial performance., • Develop and implement strategies for managing customer accounts and resolving payment issues., • Prepare and oversee annual customer experience feedback programs and use findings to improve service in line with expectations., • Ensure customer satisfaction while maintaining KPI levels within expected guidelines., • Use data from complaints, inquiries, and feedback to improve standards and enhance communication with customers., • Partner with Operations to deliver excellent customer experiences while driving process improvements., • Ensure compliance with all regulatory agency (e.g., BPU), environmental, health, safety, and contractual requirements., • Act as primary liaison to regulatory commission (BPU) for resolving customer complaints and issues., • Prioritize, plan, and implement billing, payments, and collections, policies to ensure alignment with best-in-class standards., • Develop, communicate, and enforce policies, procedures, and financial controls to ensure consistent and timely customer service responses., • Continuously improve and document work processes via Standard Operating Procedures (SOPs)., • Identify process gaps affecting customer or business efficiencies, and implement solutions., • Analyze billing, payment, receivables, and collection data to identify trends and improvement areas., • Improve and innovate operations by monitoring performance, resolving risks, completing action plans, and managing process improvements., • Improve contact center operations through performance monitoring, QA programs, risk mitigation, and system/process enhancements., • Build business cases and lead projects to enhance departmental capabilities., • Partner with peers across business units (utilities) to drive systemic improvements and standardization in delivering excellent employee and customer experiences., • Work cross-functionally with departments (Accounting, Finance, DB&T, Operations, HR) on corporate initiatives to improve customer experience., • Participate in corporate projects, due diligence, and acquisition integrations., • Actively and consistently support efforts to simplify and enhance both employee and customer experiences., • Manage relationships with key service providers to ensure compliance with contractual specifications., • Perform other duties as assigned.Qualifications Education/Experience/Background: • 10+ years’ experience leading service operations., • 10+ years experience in a leadership role managing non-exempt/exempt employees., • Leadership experience in a union environment is desired but not required., • B.S. degree in business or related field., • Excellent written and oral communications skills – including report writing, building and giving presentations to senior leaders., • Strong analytical, organizational, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), and planning skills., • Demonstrated ability to work both autonomously and as part of a team in a fast-paced, matrixed environment., • Working knowledge of customer information systems (CIS)., • Working knowledge of Google products – sheets, docs, Gmail, - Power BI or similar tools. Physical: • Must be able to read complex operations reports, write detailed reports and prepare and deliver presentations., • Ability to analyze complex operational and technical challenges and resolve same., • Ability to interpret and explain complex regulatory requirements., • Must be able to reason, problem solve and analyze complex operational challenges and resolve same., • Must be able to learn new technological advances in water industry and train personnel., • Must be able to work under pressure and meet deadlines. Additional Information Pay Range: $135000 to $145000 Per Year. Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Sick leave – 56 hours; Observed Holidays – 11 days; Vacation – Flexible Time Off Eligible for up to 15% Annual Performance Bonus. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Job Description CRM Residential is a trusted and growing leader in affordable housing property management, committed to strengthening communities and elevating the places people call home. As we continue to expand our portfolio, we are focused on improving operational excellence across our properties—investing in upgrades that create safer, more welcoming environments and delivering strong results, with most communities earning 90% or higher on inspections in the past year. At the heart of our success are the people who choose to build their careers with us. We believe exceptional housing starts with empowered teams, which is why we invest in ongoing training, clear career paths, mentorship programs, and technology that makes work easier, safer, and more efficient. Working at CRM Residential is more than a job—it’s a purpose-driven career where you can grow, make a meaningful impact, and help provide reliable, quality homes for those who need them most. Why Join CRM Residential: • Comprehensive Health Coverage, • Retirement Savings with employer contribution, • Bonus Potential, • Paid Time Off (PTO), • Company Paid Holidays The Community Property Manager will be responsible for building and maintaining relationships with our customers, stakeholders, and partners. The ideal candidate will have excellent communication skills, be able to work independently, and have a passion for building communities. The Community Property Manager is responsible for all phases of the operation of the property. Including, but not limited to achieving the highest possible net operating income through implementation of effective cost control and revenue improvement programs, the general administration and maintenance of the physical property, the supervision and direction of all personnel and the financial operation of the property within approved budgetary guidelines. The Community Property Manager will be responsible for but not limited to: • Develop and implement community engagement strategies to increase customer satisfaction and loyal, • Build and maintain relationships with customers, stakeholders, and partners, • Monitor and respond to customer feedback and inquiries on social media platforms and other channels, • Create and manage content for social media platforms, blogs, and other communication channels, • Plan and execute events and activities to engage the community, • Analyze community engagement metrics and provide regular reports to management, • High school diploma or equivalent education required, • Bachelor's degree preferred, • 2 years of property management experience required, must have at least 2 years experience with tax credits, • HUD knowledge/experience and strong management experience, • Affordable housing certifications preferred, • Excellent written and verbal communication skills, • Strong organizational and project management skills, • Ability to work independently and as part of a team, • Passion for building and engaging communities, • Valid driver's license and reliable transportation, • Prior training in budget preparations and analyzing reports, marketing, and human resource management is preferred. We are an award-winning full-service property management company which professionally manages 11,000+ apartments valued in excess of one billion. We are exclusively third-party so there is no conflict of interest between the properties that we manage for our clients and our own properties, because we do not own any properties. Our focus is dedicated to our clients. We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you have a passion for property management and a desire to work for a reputable company, we encourage you to apply for this exciting opportunity. Powered by JazzHR SGBa0wnDsW

Job Description CRM Residential is a trusted and growing leader in affordable housing property management, committed to strengthening communities and elevating the places people call home. As we continue to expand our portfolio, we are focused on improving operational excellence across our properties—investing in upgrades that create safer, more welcoming environments and delivering strong results, with most communities earning 90% or higher on inspections in the past year. At the heart of our success are the people who choose to build their careers with us. We believe exceptional housing starts with empowered teams, which is why we invest in ongoing training, clear career paths, mentorship programs, and technology that makes work easier, safer, and more efficient. Working at CRM Residential is more than a job—it’s a purpose-driven career where you can grow, make a meaningful impact, and help provide reliable, quality homes for those who need them most. Why Join CRM Residential: • Comprehensive Health Coverage, • Retirement Savings with employer contribution, • Bonus Potential, • Paid Time Off (PTO), • Company Paid Holidays The Community Property Manager will be responsible for building and maintaining relationships with our customers, stakeholders, and partners. The ideal candidate will have excellent communication skills, be able to work independently, and have a passion for building communities. The Community Property Manager is responsible for all phases of the operation of the property. Including, but not limited to achieving the highest possible net operating income through implementation of effective cost control and revenue improvement programs, the general administration and maintenance of the physical property, the supervision and direction of all personnel and the financial operation of the property within approved budgetary guidelines. The Community Property Manager will be responsible for but not limited to: • Develop and implement community engagement strategies to increase customer satisfaction and loyal, • Build and maintain relationships with customers, stakeholders, and partners, • Monitor and respond to customer feedback and inquiries on social media platforms and other channels, • Create and manage content for social media platforms, blogs, and other communication channels, • Plan and execute events and activities to engage the community, • Analyze community engagement metrics and provide regular reports to management, • High school diploma or equivalent education required, • Bachelor's degree preferred, • 2 years of property management experience required, must have at least 2 years experience with tax credits, • Project based Section 8 experience, • HUD knowledge/experience and strong management experience, • Candidates should be versed in the Enterprise Income Verification system, process the HAP voucher through TRACs, and successfully been through a MOR with the Contract Administrator, etc., • Affordable housing certifications preferred, • Excellent written and verbal communication skills, • Strong organizational and project management skills, • Ability to work independently and as part of a team, • Passion for building and engaging communities, • Valid driver's license and reliable transportation, • Prior training in budget preparations and analyzing reports, marketing, and human resource management is preferred., • 206 Units, • Bilingual Spanish required We are an award-winning full-service property management company which professionally manages 11,000+ apartments valued in excess of one billion. We are exclusively third-party so there is no conflict of interest between the properties that we manage for our clients and our own properties, because we do not own any properties. Our focus is dedicated to our clients. We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you have a passion for property management and a desire to work for a reputable company, we encourage you to apply for this exciting opportunity. Powered by JazzHR YZKiYQy32T

Job Description Site Director- Early Childhood ( View Hyperlink for full job description ) The Site Director at Palm Street Development Center provides leadership and oversight for the day-to-day operations of the Early Head Start program, ensuring that all educational, operational, and compliance standards are met in accordance with Head Start Performance Standards, New Jersey childcare licensing regulations, and Unified Vailsburg Services Organization policies. The Site Director supervises teaching staff, administrative assistant, and support personnel while maintaining a safe, nurturing, and high-quality learning environment for children and families. This role works collaboratively with the Director of Education, administrative leadership, and other departments to ensure program excellence and strong family engagement. Key Responsibilities: Program Leadership & Operations • Provide daily leadership and oversight of all Early Head Start classrooms and program operations at the Palm Street Development Center., • Ensure all educational programming aligns with Head Start Performance Standards, Creative Curriculum, and school readiness goals., • Monitor classroom environments to ensure high-quality teaching practices and positive child development outcomes., • Ensure that the center maintains full compliance with federal, state, and local regulations governing Early Head Start and childcare operations. Staff Supervision & Development • Supervise and support teachers, assistant teachers, administrative assistance, and support staff assigned to the Palm Street site., • Conduct regular staff meetings and provide coaching, mentoring, and technical assistance., • Participate in staff hiring, onboarding, and performance evaluations in collaboration with Human Resources and the Director of Education., • Facilitate professional development plans for staff based on performance evaluations and program needs Key Skills and Qualifications: • Bachelor’s degree in Early Childhood Education or a related field required (Master’s preferred)., • Child Development Associate (CDA) or Infant/Toddler credential preferred., • Minimum 3–5 years of experience in early childhood education, including supervisory experience., • Knowledge of New Jersey childcare licensing regulations., • Experience supervising and mentoring early childhood staff., • Strong organizational, leadership, and problem-solving skills., • Excellent written and verbal communication skills., • Proficiency in Microsoft Office and early childhood data systems., • Ability to collaborate effectively with staff, families, and community partners., • Ability to move throughout the facility and classrooms as needed., • Ability to lift up to 25 pounds when necessary for classroom or operational support., • Ability to respond to emergency situations and ensure the safety of children and staff

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