Luxury Patient Experience Coordinator
10 months ago
New York
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Competitive salary, • Employee discounts, • Free uniforms, • Health insurance We are seeking a Patient Experience Coordinator to join our high-end boutique facial plastic surgery clinic in New York City. This role is ideal for a polished, highly organized, and service-oriented professional who thrives in providing VIP-level care to discerning clientele. Key Responsibilities: • Act as the first point of contact, managing all patient inquiries via phone, email, and in person, and seamlessly converting inquiries into consultations., • Provide a concierge-style experience, greeting patients upon arrival, offering tours, and ensuring they feel comfortable and valued., • Oversee every detail of the patient journey, from initial contact to post-procedure follow-ups, ensuring a flawless and personalized experience., • Discuss pricing and financing options with discretion and professionalism., • Coordinate travel and accommodations for out-of-town patients, ensuring a seamless experience., • Handle scheduling, phone calls, meetings, and administrative support to assist the surgeon and team., • Maintain a clean, elegant, and welcoming environment, ensuring fresh flowers, organization, and overall ambiance reflect the luxury experience., • Support and oversee daily office operations, ensuring efficiency and a patient-centered workflow., • Be a team playerin our boutique setting, everyone is cross-trained and expected to step in wherever needed for the best experience of our patients and the success of our practice.What Were Looking For:, • A polished, professional, and poised individual with experience in luxury hospitality, high-end medical offices, or concierge services., • Strong communication skills and the ability to multitask effortlessly in a fast-paced environment., • An intuitive understanding of VIP service and the ability to anticipate patient needs., • Comfort in discussing financial matters with professionalism and discretion., • Probationary Period: 8 weeks (during which either party may part ways at any time)., • Benefits: After the probationary period, employees receive 401(k), health benefits, and employee discounts on services.This is a rare opportunity to be part of an elite, world-class practice that values precision, artistry, and an unparalleled standard of service.