Conference Services Coordinator
21 days ago
New York
Job Title: Meeting Support Specialist Location: New York, NY Schedule: Full-Time | Hours: 6:30 AM – 7:00 PM (Flexible, Including Occasional Overtime/Weekends) Pay Rate: $28.00/ hr (Non-negotiable) Reports To: Meeting Services Manager / Client Services Coordinator Client: Premier Global Financial Services Firm Job Summary We are seeking a high-energy, service-focused Meeting Support Specialist to join our on-site hospitality team at one of our most prestigious financial services clients. This role is central to creating a white-glove, 5-star client experience for all guests and internal stakeholders. As an ambassador for our client’s brand, you will oversee the full meeting lifecycle—from room setup, AV coordination, and guest arrival to post-meeting breakdown—ensuring all spaces are polished, functional, and aligned with high-end corporate hospitality standards. The ideal candidate will be hands-on, polished, detail-oriented, and experienced in fast-paced, high-volume environments, particularly within multi-purpose room (MPR) and conference center settings. Key Responsibilities Meeting & Conference Room Operations • Execute timely setup, breakdown, and reset of conference rooms, MPRs, and terrace spaces, including moving and arranging furniture (tables, chairs, etc.) according to client specifications and lookbook standards., • Ensure all meeting amenities and materials (e.g., tent cards, name tags, decks, supplies) are prepared and in place., • Check and audit meeting rooms throughout the day to ensure readiness, cleanliness, and functionality., • Manage inventory and restock pantries, supply rooms, conference rooms, and printers as needed., • Provide a warm, white-glove welcome to all guests and clients, ensuring their needs are anticipated and met with personalized service., • Escort VIP guests to meeting locations, providing wayfinding and ensuring a smooth arrival experience., • Communicate effectively with Meeting Hosts to keep meetings on track and guests informed., • Partner with IT to ensure meeting spaces are properly set up for Zoom, presentation tech, and other AV needs., • Collaborate with internal departments (Facilities, Security, Operations) to ensure all meeting details are confirmed and addressed (via systems like ServiceNow)., • Coordinate with catering vendors for menu planning, order placement, delivery, and clean-up., • Manage a high-volume shared email inbox for conference room and meeting requests., • Confirm meeting logistics (AV, F&B, room configuration, supplies) through initial and follow-up communications., • Maintain accurate data entry for meetings in internal scheduling systems., • Run and analyze daily/weekly/monthly reports to track usage, space optimization, and meeting categories., • Education: College degree preferred or equivalent relevant experience., • Experience:, • 2–3 years of corporate hospitality, administrative, or event/conference services experience., • Experience working in high-touch environments with multi-purpose rooms and corporate event space setups is strongly preferred., • Skills:, • Proficiency in Microsoft Outlook, calendar scheduling, and event management software., • Strong time management, multitasking, and organizational abilities., • Excellent written and verbal communication skills (writing sample may be required)., • Comfortable using Slack, ServiceNow, or other internal communication tools., • Client-first mindset with polished, professional presentation, • Detail-oriented and able to follow through on multiple priorities, • Calm under pressure in a high-volume, fast-paced environment, • Flexible, adaptable, and willing to support early mornings, late evenings, or weekend events, • Discreet and able to maintain confidentiality at all times, • Frequent walking, standing, lifting, and physical setup of furniture and supplies This role is hands-on and highly visible. You’ll play a key role in representing the firm’s brand to internal and external stakeholders. A flexible schedule is required to support business needs, including early mornings, late evenings, and occasional weekend events. Internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Forrest Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.