Operations Manager
5 days ago
Yonkers
Job DescriptionSalary: $90,000-$100,000 Job Title: Operations Manager Location: Onsite Yonkers, NY Employment Type: Full-Time Salary Range: $90,000$100,000/year About Bask & Lather Co. Bask & Lather Co. is a rapidly scaling beauty brand rooted in results-driven hair and scalp care. Our mission is to restore confidence and promote healthy hair growth through effective products, trusted by thousands and loved across social platforms. As we grow nationally and internationally, we're seeking an experienced Operations Manager to drive execution, enhance systems, and support our Director of Operations in delivering seamless performance across all operational areas. Role Summary The Operations Manager will serve as the right hand to the Director of Operationstaking ownership of day-to-day execution across our supply chain, fulfillment, events, and internal workflows. This role requires a proactive, detail-oriented operator who can anticipate challenges, manage cross-functional coordination, and ensure were operating at peak performance. Key Responsibilities Fulfillment & Warehouse Operations • Oversee inbound and outbound logistics across internal warehouses and 3PL partners, • Ensure accurate inventory receiving, storage, and timely shipping of orders across all platforms (Shopify, Amazon, TikTok Shop, Walmart, etc.), • Partner with Director of Ops to resolve fulfillment delays, out-of-stock risks, and customer-impacting issues Supply Chain & Vendor Management • Manage vendor relationships with co-packers, printers, raw material suppliers, and freight partners, • Track POs, lead times, and production schedules to ensure timely replenishment, • Negotiate pricing, ensure quality standards, and escalate delays, track fully loaded cogs Inventory & Systems Management • Own inventory tracking and reporting across all SKUs and sales channels, • Maintain accurate records in inventory management systems and flag discrepancies proactively, • Support the implementation of ERP systems or tools to streamline processes Event & Activation Logistics • Lead operational planning for trade shows, retail activations, and pop-up events, • Coordinate booth logistics, staffing schedules, inventory transport, and setup/teardown, • Partner with Brand Ops Coordinator to ensure executional excellence Cross-Functional Execution • Liaise with Marketing, Customer Experience, and E-Commerce teams to ensure smooth product launches, promotions, and peak periods, • Identify operational inefficiencies and propose process improvements, • Maintain and update SOPs across inventory, fulfillment, and logistics functions, • Track KPIs (e.g., OTIF rate, stock-outs, COGs, turnaround time) and provide weekly reporting to Director of Ops Team Support & Leadership • Supervise warehouse assistants and coordinate cross-departmental training when needed, • Support Director of Ops with onboarding, documentation, and delegation to relevant team members Qualifications • 5+ years in operations, supply chain, or logistics management (experience in beauty, CPG, or e-commerce preferred), • Experience working with multiple fulfillment channels (3PLs, FBA, TikTok Shop, etc.), • Strong understanding of inventory management, production planning, and vendor relations, • Excellent project management, problem-solving, and communication skills, • Hands-on experience with Shopify, inventory/ERP systems, and order tracking tools, • Highly organized, solutions-oriented, and able to thrive in a fast-paced environment, • Willingness to work some evenings/weekends for activations and key business needs Why Join Bask & Lather Co.? • Be part of a passionate, fast-paced team changing the narrative around scalp care, • Play a pivotal role in a high-growth, high-impact brand with national reach, • Directly support strategic initiatives and help shape scalable infrastructure, • Competitive salary, collaborative culture, and room to grow with the business