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Job DescriptionJoin LaundryLux Laundrylux is the North American supplier of Electrolux Professional & Wascomat equipment for Laundromats, Coin Laundries & On-Premises Laundries. From financing to repairs, Laundrylux provides a comprehensive set of services to help with all elements of commercial laundry. Payroll & Benefits Manager What we are looking for: This position oversees end to end payroll processing, employee benefits administration and regulatory compliance to ensure accuracy, timely pay and benefits delivery. Resolve payroll/benefits issues promptly and provide clear guidance to employees Manage vendor relations, provide support to staff and maintain compliance with local, state and federal laws. Work with the Director on evaluating company benefits and providing training to employees on those benefits. Before we continue to dive into the requirements for the role let’s talk about Why you should join LaundryLux? Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment. Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning Diversity Initiatives: We are proud to have launched the Women’s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company. LaundryLux Benefits: We offer a comprehensive benefits package including: Health benefits package including medical, dental & vision plans Life Insurance 401(k) with company matching Paid Time Off Paid Holidays Profit Sharing Employee Referral Program Mentorship Program Company Sponsored Training Tuition Reimbursement Back to the role: What you will do: Administer payroll using ADP Workforce Now. Ensure compliance with multi-state payroll regulations and tax requirements. Accurately enter, audit, and review payroll data in the ADP system within established deadlines. Process and document wage and salary rate changes following required approvals. Investigate and resolve payroll discrepancies and employee inquiries in accordance with established guidelines and timelines. Enter new hires and personnel changes into the payroll and HRIS systems, ensuring data integrity. Manually enter pay data and execute necessary corrections in accordance with company policies and procedures. Coordinate company registrations for payroll tax withholding and state unemployment insurance (SUI) in new states as required. Process employee terminations, ensuring final pay and benefits are handled in compliance with legal and policy requirements. Set up and maintain payroll deductions for benefits, garnishments, and other withholdings. Coordinate with the accounting department to process and communicate wage garnishments and withholding orders. Prepare and generate payroll and benefits reports as needed for management and compliance. Distribute payroll and related reports to the accounting department on a scheduled basis. Maintain up-to-date and accurate employee records, including pay rates, tax information, and address changes, in HR and payroll systems. Maintain I-9 documentation (hard and soft copies) and ensure compliance with federal requirements. Complete employment verifications and respond to agency requests promptly and accurately. Respond to payroll-related inquiries from state agencies and external organizations in a timely and professional manner. Prepare and submit reports for multi-work-site compliance, including disability, workers' compensation, and paid family leave (PFL). Benefits Administration Design, implement, and administer employee benefit programs such as health insurance, retirement plans, and leave policies. Oversee daily operations of employee benefits, ensuring accuracy and compliance. Manage vendor relationships, negotiate contracts, and analyze benefits data to ensure competitive and cost-effective plans. Lead annual open enrollment processes and provide ongoing communication of benefits information to employees. Facilitate benefits enrollments for new hires and changes in employee status. Prepare and file Form 5500 for benefits compliance as required. Collaborate with auditors to complete annual 401(k) audits and ensure regulatory compliance. Process and manage benefit enrollments via provider platforms, maintaining data accuracy. Serve as the primary point of contact for employees regarding benefit issues, resolving concerns with benefit providers. Administer COBRA, leaves of absence (LOA), FMLA, and other related programs in compliance with legal requirements. Support and participate in employee engagement initiatives and events to foster a positive workplace culture. Collaborate with HR to communicate recognition programs and wellness initiatives. Gather feedback from employees on benefits and recommend improvements to increase engagement and retention. Perform additional projects or duties as assigned by management. Supervisory: Recruits, interviews, hires, and trains new team members in the department. Oversee the daily workflow and schedules of the department. Manage the performance of the employees in the department (conducts 1:1’s, create goals, and conduct performance evaluations that are timely and constructive). What you should have: Comprehensive knowledge of payroll functions, including payroll preparation, reconciliation, internal controls, and multi-state payroll tax compliance. Advanced proficiency with payroll and HRIS systems, with a strong preference for ADP Workforce Now. Demonstrated supervisory and leadership abilities, including team development and performance management. Collaborative approach with the ability to work effectively in team-oriented settings. Proven ability to work independently and manage multiple priorities in time-sensitive and high-pressure environments. Strong organizational and prioritization skills, including the ability to delegate tasks as needed. Excellent decision-making and multi-tasking skills, with the ability to adapt and remain effective under strict deadlines and pressure. Exceptional attention to process improvement. Outstanding written and verbal communication skills, with the ability to present complex information clearly to diverse audiences. Meticulous attention to detail and commitment to delivering accurate work. Strong follow-up and project management skills, ensuring completion of all tasks and deliverables. High level of integrity, professionalism, and ability to handle sensitive information with strict confidentiality. Adaptable to change with a proactive and positive attitude. Education and Experience: 7 + years of progressive experience in payroll and benefits administration, preferably in a multi-state environment. Bachelor’s degree preferred Demonstrated experience with ADP Workforce Now required; experience with other payroll, HRIS, and benefits administration platforms is a plus. Our Values: People, Share Responsibility, Integrity, Excellence, Customer Focused, Meaningfulness and Fun If you are looking for your next challenge, then this is your chance to join our team of exceptionally talented, creative and innovative professionals. We want you! We are an equal opportunity employer and we are committed to providing reasonable accommodations to individuals with disabilities in all aspects of the employment process. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Our company participates in E-Verify.

Job Description School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 450 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music! Our Music Instructors enjoy a flexible schedule and have access to other benefits including: 401(k) retirement plan with company match Free Employee Assistance Program Instruments/Gear Discounts Growth Opportunities Daily Pay Available Ticketsatwork.com As a Music Instructor you will be responsible for all music education-related elements within the lessons and rehearsals, creating a dynamic experience to ensure students are challenged and inspired. The Music Instructor positively embodies rock and roll and is responsible for creating a valuable student experience that helps our students learn music and life skills. We teach five core areas at School of Rock - keys, vocals, guitar, bass and drums. Many of our instructors have broader musical talent as well which we do our best to engage. Music Instruction: Maximize the quality of music instruction including private lessons and shows Be sure the students are learning the fundamentals of music, not just songs Create and document thoughtful lesson plans Customer Connection: Communicate regularly with parents on progress of students after lessons Interact with parents and students regularly by being visible and accessible in the school Pitch in during canceled lessons in the overall execution of the program Assist in rehearsals and basic maintenance in school Adheres to the SOR Code of Conduct, safety policies, including the Monitoring and Supervision policy. Skill Requirements: 4+ years’ experience teaching and/or performing music professionally Knowledge of music theory and curriculum design Excellent ability to deal well with a wide range of customers and other people Strong organizational skills Very strong customer relations skills Resourceful and good problem-solver Works well under pressure Ideal candidate is a working musician who also has formal music school training Enthusiastic, flexible, patient, and positive demeanor Good judgment a must Passion for teaching It is the policy of the School of Rock to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. School of Rock complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. School of Rock expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of School of Rock's employees to perform their expected job duties is absolutely not tolerated.

Job DescriptionCompany Description Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The Senior Director of Environmental Compliance is responsible for providing strategic leadership and oversight of Veolia Water New Jersey’s (VWNJ) environmental compliance programs, ensuring compliance with all applicable federal, state, and local environmental regulations, in alignment with corporate objectives and operational priorities, while advancing public health protection, environmental stewardship, operational excellence, and continuous improvement. This position provides executive oversight of all environmental compliance activities related to air, drinking water, wastewater, stormwater, waste management, hazardous materials, spill prevention and response, environmental permitting, emergency preparedness, and environmental auditing. This position leads the development, implementation, and continuous improvement of the Company's environmental compliance management systems, environmental governance framework, and regulatory compliance programs across all VWNJ operations. The Senior Director provides oversight of all laboratory analysis required to demonstrate compliance, including outside laboratory services and the Haworth WTP laboratory. The Senior Director serves as the organization's subject matter expert for environmental compliance, environmental permitting, drinking water quality, wastewater treatment compliance, environmental management systems, and environmental regulatory relations. The role partners closely with other functional areas including, operations, engineering, legal, finance, strategic relations, etc., to identify environmental risks, implement mitigation strategies, and ensure consistent compliance across all operations. Primary Duties/Responsibilities: • Lead, empower, and mentor a direct team of environmental professionals, driving cohesive collaboration and operational alignment across all functional disciplines within the position's scope (including Operations, Engineering, Legal, and Finance)., • Serve as a strategic leader with external regulatory agencies, effectively interpreting complex regulations and guidelines to advocate for approaches that balance strict regulatory compliance with exceptional customer service and operational/business realities., • Provide environmental compliance leadership for VWNJ. Ensure alignment with corporate objectives and operational priorities., • Provide strategic oversight of compliance programs related to all applicable federal, state, and local environmental regulations, including requirements administered by the EPA and applicable state environmental agencies., • Monitor legislative and regulatory developments and communicate impacts to business leadership. Lead development of comments for submission during public comment period for draft regulatory requirements. Interpret emerging regulatory requirements and develop implementation strategies to ensure organizational readiness., • Support development of policies related to water treatment operations, laboratory quality assurance, and regulatory reporting., • Lead the design, implementation, and continual improvement of VWNJ’s environmental compliance management systems., • Lead environmental due diligence activities supporting capital projects and new business initiatives., • Evaluate environmental impacts associated with operational activities and infrastructure investments., • Direct internal environmental assessments and support external regulatory inspections. Oversee development, implementation, and closure of corrective action plans., • Lead VWNJ environmental auditing and compliance assurance programs., • Monitor environmental performance trends and ensure timely resolution of compliance issues., • Oversee environmental permitting activities across all operations., • Ensure timely submission of required regulatory reports and environmental compliance documentation., • Ensure maintenance of systems supporting environmental permits, compliance obligations, inspections, reporting, and regulatory commitments., • Provide oversight of environmental emergency preparedness and response programs., • Direct environmental incident investigations, including spill response and root cause analyses., • Serve as liaison with environmental regulatory agencies., • Build productive relationships with regulators, industry associations, and external stakeholders., • Represent the organization during inspections, audits, enforcement actions, and compliance negotiations., • Establish departmental goals, performance expectations, succession planning, and employee development initiatives., • Allocate resources to support business priorities and regulatory obligations., • Foster collaboration across Operations, Engineering, Legal,Finance, and Corporate leadership., • Develop departmental strategic plans, budgets, and resource forecasts., • Establish and monitor environmental performance objectives, key performance indicators (KPIs), and reporting metrics., • Recommend process improvements that enhance compliance, operational reliability, sustainability, and financial performance., • Support corporate sustainability and environmental stewardship initiatives. Work Environment: • Participation in environmental emergency response activities and on-call leadership, as required., • Combination of office and field environments, including visits to treatment facilities, construction sites, laboratories, and industrial operations., • Ability to conduct field inspections and work in varying environmental conditions while utilizing appropriate personal protective equipment.Qualifications Education/Experience/Background: • Bachelor's degree in Environmental Science, Environmental Engineering, Chemical Engineering, Chemistry, Biology, or a related technical discipline., • Master's degree preferred., • Minimum of 12 years of progressively responsible environmental compliance experience within a regulated utility, environmental services, industrial, manufacturing, or infrastructure organization., • Minimum of 7 years of leadership experience managing environmental professionals and cross-functional teams., • Demonstrated experience leading environmental compliance programs across multiple operating locations., • Experience interacting with federal and state regulatory agencies., • Experience developing and implementing environmental compliance management systems., • Experience supporting environmental due diligence, capital projects, and business development preferred. Knowledge/Skills/Abilities: • Working knowledge of federal, state, and local environmental regulations, including the Safe Drinking Water Act, Clean Water Act, Resource Conservation and Recovery Act (RCRA), Clean Air Act, and related environmental permitting requirements., • Knowledge of drinking water treatment, water chemistry, wastewater operations, hazardous materials management, and environmental risk management., • Strong understanding of environmental auditing, compliance assurance, and regulatory reporting., • Working knowledge of environmental compliance management systems and continuous improvement methodologies., • Experience developing environmental compliance strategies, policies, and governance frameworks., • Strong analytical and problem-solving abilities., • Excellent communication and presentation skills., • Proven ability to influence senior leaders and build effective relationships across diverse stakeholder groups., • Strong project management and organizational leadership capabilities., • Proficiency with Microsoft Office/Google applications and environmental compliance management systems. Additional Information Pay Range: $180000 to $200000 Per Year. Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Sick leave – 56 hours; Observed Holidays – 11 days; Vacation – Flexible Time Off Eligible for up to 20% Annual Performance Bonus We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Job Description Transitional Services for New York, Inc., (TSINY) not-for profit, is a comprehensive, community-based mental health organization located in New York City. We provide a continuum of rehabilitative services to enrich the lives of those recovering from mental illness and facilitate their transition to increased levels of independence. Transitional Services for New York, Inc. envisions broadening its rehabilitative services and becoming a regional social service provider. Transitional Services for New York Staff will deliver effective programs with compassion, integrity, and professionalism. We expect all staff to put our clients’ needs first while respecting each other and ourselves as we provide hope to those who participate in our programs. TSINY is looking for Training & Development Specialist for our Corporate Compliance department located in Whitestone (Queens), NY. Position may require travel to sites in Queens, Brooklyn, Manhattan and the Bronx. Salary: $75,000 annually, Exempt, Full-Time Full Benefits: Medical, Dental, Vision, 403b, Pension, Life Insurance Position Summary The Training and Development Specialist is responsible for implementing and tracking TSINY’s internal training infrastructure. The Specialist provides administrative, technical and support for all training-related functions. Essential Functions • Coordinate scheduling and coordination for monthly orientation sessions and Agency trainings (PFS, RC, DEI, etc.), • Run monthly Relias reports to track training compliance and notify leadership of gaps or overdue items., • Assist with the implementation and dissemination of annual training calendar and staff communications., • Update and maintain Relias training platform (enrollments, completions, schedules, etc.)., • Distribute monthly RC Champions curriculum and schedule related sessions as directed., • Track instructor certifications (RC, PFS)., • Provide documentation support for internal or external audits of training records., • Facilitate individualized trainings required due to corrective actions., • Coordinate internship scheduling and placements in collaboration with leadership and partner schools., • Maintain digital files and assist in policy updates related to training compliance requirements., • Member of Incident Review Committee, • Conduct annual refresher training for incident reporting and compliance issues., • Follow up with staff who do not show up for orientation., • Assume responsibility for providing training to staff on refresher topics like Partnering for Safety techniques or trauma informed care principles at staff meetings., • Provide direct training for new staff on the basic use of Agency technology, including AWARDS, Outlook, Zendesk, Office 365, preferably by developing a standardized model., • Report incidents to the Justice Center and New York State Office of Mental Health., • Investigate allegations of consumer abuse and neglect., • Audit insurance claims for compliance with requirements and regulations., • Audit all programs for adherence to operating regulations., • 24/7 on call for serious incidents, • Policy and Procedure development., • Monitor Agency compliance program., • Participate in ongoing development of compliance program., • Chair the Staff Development Committee and monitor and coordinate Agency staff development efforts., • Be able to sit or stand as needed, with or without reasonable accommodation., • May require walking, primarily on a level surface, for short periods throughout the day, with or without reasonable accommodation., • Be able to reach above shoulder heights, below the waist or lift as required to file documents or store materials throughout the workday, with or without reasonable accommodation., • Be able to lift items up to 25 pounds., • During a declared disaster, assume and adhere to assigned Job Action role(s) consistent with Disaster Preparedness Plan., • Perform other related duties as required. The ideal candidate will: • be detailed oriented., • be able to work independently and take initiative., • have the ability to multi-task and meet deadlines., • possess effective oral and written communication skills., • have the ability to interact effectively with all levels of employees, as well as external contacts., • be able to handle confidential and sensitive information., • require manual dexterity for the use of a computer, telephone, fax, or copy machine., • be able to prepare clear, concise reports., • possess knowledge of the needs of consumer populations and treatment sources., • be able to plan, assign and direct the work of others., • be able to communicate effectively both orally and in writing., • support the mission, values and vision of the organization., • promote positive public relations with residents, family members and guests., • complete requirements for in-service training, acceptable attendance, uniform and dress codes, including personal hygiene., • be able to solve complex problems and deal with a variety of issues., • possess the ability to effectively present information and respond to questions from managers, employees, residents, families, professionals and the general public., • possess the ability to communicate sensitive information to principals and consumers. Experience/Education/Skills/Abilities Bachelor’s degree required, Master’s preferred, 3 years’ compliance, training and clinical experience with psychiatric population. TSINY is an equal opportunity employer that is committed to a policy of nondiscrimination in accordance with Title VII of the Civil Rights Act, as well as the New York State Human Rights Law. TSINY prohibits discrimination against any employee or applicant for employment on the basis of race, creed, color, national origin, sex, gender, age, disability, marital status, sexual orientation, citizenship status, veteran status or other protected group status as provided by law in all employment decisions.

Job Description About Us At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence. Position Summary The Client Success Manager serves as the primary relationship owner for assigned physician and practice clients, ensuring a high-quality client experience, strong retention, and measurable operational success across the revenue cycle partnership. This role acts as the central bridge between clients and internal teams including billing, coding, authorizations, intake, and accounts receivable to ensure issues are addressed promptly, expectations are aligned, and client goals are translated into operational follow-through. The Client Success Manager is responsible for maintaining trust-based client relationships, driving proactive communication, managing escalations with professionalism and urgency, and identifying opportunities to improve client performance and long-term partnership value. This role requires strong healthcare acumen, professional presentation, sound judgment, executive-level communication, and the endurance to navigate complex client needs while maintaining internal accountability and service consistency. Key Responsibilities Client Relationship Management & Retention • Serve as the primary point of contact for assigned clients, building strong relationships with physicians, practice leaders, and administrative stakeholders, • Develop a strong understanding of each client's priorities, pain points, and success metrics to support retention and long-term partnership growth, • Conduct regular client meetings and business reviews to maintain alignment, reinforce value, and proactively address risks, • Identify signs of client dissatisfaction or service gaps early and coordinate action plans to protect retention Client Performance Oversight & Accountability • Monitor client performance across revenue cycle functions, including claim flow, collections trends, denials, AR concerns, and unresolved operational issues, • Translate operational performance into clear client-facing insights, action items, and priorities, • Drive accountability across internal teams by tracking commitments, deliverables, and next steps through resolution, • Support onboarding and stabilization for new or expanding client accounts Strategic Communication & Issue Resolution • Lead client communication related to service performance, operational updates, and escalations with confidence and professionalism, • Manage sensitive conversations with diplomacy, especially when addressing dissatisfaction, operational challenges, or shared accountability, • Prepare for and lead client meetings with clear agendas, status updates, and follow-up actions, • Ensure major concerns, decisions, and requests are documented clearly and communicated to the appropriate stakeholders Cross-Functional Collaboration • Partner closely with Billing, AR, Coding, Authorizations, Intake, and other teams to align client needs with operational execution, • Coordinate resolution of client-specific issues impacting reimbursement, reporting, denials, claims, or workflow continuity, • Advocate for the client internally while reinforcing realistic expectations and process discipline, • Collaborate with leadership on at-risk accounts, major escalations, and service improvement opportunities, • Identify recurring themes across accounts and partner cross-functionally to improve client outcomes and consistency Reporting, Insights & Continuous Improvement • Maintain visibility into account health, client sentiment, unresolved issues, and escalation trends across assigned accounts, • Provide leadership with clear updates on account status, retention risk, and service concerns, • Track recurring issues to identify root causes and opportunities for operational improvement, • Help standardize client success processes, communication cadences, and account management best practices Qualifications • 5+ years of experience in healthcare account management, client success, physician relations, revenue cycle, medical billing, or a related client-facing healthcare operations role, • Strong understanding of healthcare operations, preferably with exposure to revenue cycle, billing workflows, denials, collections, and reimbursement drivers, • Demonstrated ability to manage client relationships, navigate escalations, and drive cross-functional follow-through in a service environment, • Strong communication and interpersonal skills, with the ability to build trust and handle difficult conversations with professionalism and tact, • Highly organized, detail-oriented, and able to manage multiple priorities effectively, • Comfortable using reporting and operational data to support client discussions and internal accountability, • Resilient, composed, and growth-oriented, with the ability to perform well in high-pressure situations Preferred Qualifications • Experience in a medical billing company, RCM environment, or physician practice support setting, • Experience supporting physician clients, medical groups, or provider organizations in a relationship management or operational liaison role, • Working knowledge of payer behavior, denial trends, credentialing dependencies, and front-to-back revenue cycle operations, • Experience leading client meetings, business reviews, or performance discussions with external stakeholders, • Familiarity with healthcare reporting tools, EMRs, billing platforms, PowerBI and Microsoft Office Performance Metrics • Performance against client service goals and operational follow-through, • Client retention rate across assigned accounts, • Client satisfaction and relationship health, • Timeliness and effectiveness of issue resolution and escalation management, • Reduction in recurring client issues and preventable escalations, • Onboarding and stabilization success for new or transitioning accounts, • Accuracy and timeliness of account updates, risk reporting, and internal coordination Pay Range $85,000—$125,000 USD Benefits Alteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.

Job Description About Us At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence. Position Summary The Client Success Senior Manager provides leadership, oversight, and accountability across a portfolio of physician and practice clients managed through a team of Client Success Managers. This role is responsible for ensuring a high-quality client experience, strong retention, and consistent operational performance across the client success function. Acting as a senior bridge between clients, Client Success Managers, and internal operational teams, the Client Success Senior Manager ensures client priorities are appropriately escalated, aligned, and translated into coordinated action. The Client Success Senior Manager is responsible for managing and developing Client Success Managers, strengthening team execution, supporting high-priority client relationships, and driving consistency in communication, service delivery, and account management practices. This role requires strong healthcare and revenue cycle knowledge, people leadership capability, executive presence, sound judgment, and the ability to manage both team performance and complex client dynamics in a fast-paced environment. Key Responsibilities Team Leadership & People Management • Lead, coach, and develop a team of Client Success Managers, • Set clear expectations for client management, communication, escalation handling, and follow-through, • Provide regular feedback and performance management to ensure accountability and growth, • Support onboarding, training, and development of new Client Success Managers, • Monitor team capacity, account assignments, and coverage needs across the client portfolio Client Portfolio Oversight & Retention • Maintain oversight of the broader client portfolio, ensuring strong retention, relationship health, and service consistency across accounts, • Monitor account health, client sentiment, service risks, and retention concerns across the team's book of business, • Partner with Client Success Managers on at-risk accounts, complex client situations, and high-priority relationships, • Support strategic client conversations, business reviews, and executive-level meetings as needed Operational Accountability & Escalation Management • Oversee team execution against client service goals, internal follow-through, and resolution of client-impacting issues, • Ensure Client Success Managers are translating client concerns into actionable internal priorities and coordinating timely resolution, • Escalate material client risks, dissatisfaction trends, or performance breakdowns to leadership with clear context and recommendations Cross-Functional Leadership & Client Experience • Serve as a senior escalation point for client relationship issues and sensitive service concerns beyond the scope of the CSM, • Strengthen alignment between Client Success and internal teams to improve communication, responsiveness, and execution, • Advocate for client needs while reinforcing realistic expectations and operational consistency, • Identify recurring themes across accounts and partner cross-functionally to improve workflows and client experience Reporting, Performance Management & Continuous Improvement • Maintain visibility into team performance, account health, unresolved issues, escalation trends, and retention risk across the client portfolio, • Provide leadership with clear reporting on client success performance, account risk, major escalations, and team effectiveness, • Track trends across client accounts to identify root causes, operational gaps, and service improvement opportunities, • Help standardize client success processes, communication cadences, and account management expectations across the team Qualifications • 8+ years of experience in healthcare account management, client success, physician relations, revenue cycle, medical billing, or a related client-facing healthcare operations role, • 3+ years of experience leading people, managing client-facing teams, or overseeing cross-functional account performance in a healthcare services environment, • Strong understanding of healthcare operations, preferably with exposure to revenue cycle, billing workflows, denials, collections, and reimbursement drivers, • Demonstrated ability to lead teams, manage escalations, coach performance, and drive accountability across internal and external stakeholders, • Strong executive communication and interpersonal skills, with the ability to build trust, navigate difficult conversations, and represent the organization professionally, • Highly organized, detail-oriented, and able to manage competing priorities across both team leadership and client portfolio oversight, • Comfortable using reporting and operational data to assess account health, guide team performance, and support leadership decision-making, • Resilient, composed, and solutions-oriented, with the ability to perform effectively in high-pressure situations Preferred Qualifications • Experience in a medical billing company, RCM environment, or physician practice support setting, • Experience supporting physician clients, medical groups, or provider organizations in a relationship management or operational leadership role, • Working knowledge of payer behavior, denial trends, credentialing dependencies, and front-to-back revenue cycle operations, • Experience leading executive client meetings, business reviews, or high-risk account recovery efforts, • Familiarity with healthcare reporting tools, EMRs, billing platforms, PowerBI, and Microsoft Office Performance Metrics • Performance against client service goals and operational follow-through across the assigned team portfolio, • Client retention rate across accounts managed by the team, • Client satisfaction and relationship health across the broader book of business, • Timeliness and effectiveness of escalation management and service recovery efforts, • Reduction in recurring client issues and preventable escalations across accounts, • Onboarding, development, and performance of Client Success Managers, • Accuracy and timeliness of account updates, risk reporting, and team-wide internal coordination Pay Range $120,000—$165,000 USD Benefits Alteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.

Summary The Associate Medical Director of Pediatrics is responsible for improving quality and operational efficiencies for the pediatrics department. This includes support in recruiting, retaining, organizing, and managing the pediatric department and their providers. This includes providing clinical oversight and guidance, as necessary to ensure that consistently high-quality care is provided to all patients. The Associate Medical Director of Pediatrics must be committed to the concept of community health care, must enable and encourage the interdisciplinary and integrated care team concept as an integral element of the provision of high quality, responsive community health services. The Associate Medical Director of Pediatrics must be prepared to mentor providers to impart knowledge that enables efficient care delivery that is clinically competent and culturally sensitive and customer service oriented. The Associate Medical Director of Pediatrics will assist in setting and attaining care protocols and goals that promote clinical excellence and productivity in ways that are responsive to and respectful of patient and provider needs as well as those of other staff. The Associate Medical Director of Pediatrics will function as an integral member of medical leadership team. Thus, the Associate Medical Director of Pediatrics will demonstrate a keen understanding of the health care industry in general and specifically of federally qualified health center operations. The Associate Medical Director of Pediatrics will serve as one of the health center’s clinical leaders for quality assurance and quality improvement initiatives. Essential Duties and Responsibilities • Functions as a member of UHP’s medical leadership team including attendance at meetings, • Provides clinical services to patients during times allocated for this purpose., • Serves as a provider advocate and super user of electronic health record system., • Provides clinical leadership and structure necessary to maintain organizational accreditations (e.g., Joint Commission, National Council on Quality Assurance) as specified, • Develops and implements the Health Care and Quality Assurance/Improvement Plans for the Pediatrics department., • Works to promote integration of clinical services with other disciplines, including behavioral health and dental., • Collaborates with the Provider Recruitment team to identify, and recruit provider candidates and to secure in a timely manner all documentation needed to grant medical staff privileges., • Makes recommendations and takes initiative to improve provider retention and satisfaction., • Approves in-service and continuing education and professional development of medical provider staff so that they maintain technical and cultural competence., • Mentors, supervises and evaluates providers and other assigned staff in the performance of their required duties., • Provides appropriate feedback and conducts timely and accurate performance reviews as directed by the organization., • Monitors the performance and productivity of medical providers to ensure that they meet organizational standards and intervenes timely when such standards are not met., • Assures provider representation and participation in organizational activities, such as provider meetings, Management Staff meetings, Quality Assurance/Improvement Committee, Health Records and Audit Committees, and any other necessary activities as requested., • Ensures provider compliance with policies, procedures, bylaws, regulatory requirements, and best practice guidelines., • Participates in setting staff performance standards. Monitors, assesses, reviews and evaluates staff performance based on the established standards., • Represents the health center in discussions with community stakeholders that impact pediatric care to underserved populations., • Assists in overseeing any medical student, PA/APRN student, resident, or fellow teaching programs at the health center related to Pediatrics., • Participates in internal planning processes to expand health care services and operations., • Takes initiative to identify, conceive, implement, evaluate and refine new methods of health care delivery in the department of Pediatrics, especially wellness/preventative medicine initiatives that will impact the organization and community., • Performs all other duties as required. Qualifications Education: Medical Degree from an accredited school along with: board certification/eligibility in a primary care discipline (e.g., Pediatrics, Family Practice, and Medicine/Pediatrics), valid unrestricted state license, valid unrestricted DEA certification, familiarity with managed care protocols, PCMH requirements, and electronic medical record. Experience: Community health experience, supervisory experience and administrative experience is highly desirable. As this position integrates all facets of the health organization, demonstration of the ability to collaborate with all disciplines is mandatory. Candidate will demonstrate ability to supplement his/her knowledge regarding any Joint Commission, federal, state, or city guidelines regarding any area outside his/her field of practice. Knowledge/Abilities: Must be dedicated to the provision of high-quality services to the community served by UHP. Must have excellent written and verbal communication skills. Demonstrated skills in cultural competence, clinical and medical/legal aspects of program development and management in a managed care environment, provider management, provider motivation/retention in an environment of limited resources, governmental relations and community coordination in a large ambulatory setting. Ability to efficiently and effectively manage multiple administrative and clinical tasks. Demonstrated skill and ability to work with budgets. Ability to maintain quality safety and infection control standards

The Network Relations role supports the frontline of Network Development, responsible for providing excellent customer service while impacting and overseeing provider data integrity. Identify specialties within network and generate a recruitment list for Developer. Review credentials of prospective

The Provider Network Operations Manager supports the Director of Provider Network Operations in the strategic and operational oversight of Provider Relations and PN Operations and Service Development teams. Support the Director of Provider Network Operations in overseeing daily operations of Provide

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state's most vulnerable and underserved residents. Founded in 1999, we've grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women's health to endocrinology and psychiatry. We also provide nursing home support, care management services, and in-home medical services through our House Calls Division, Intention Health Care and facilitate smooth transitions between care settings including telehealth, in-person medical visits, and home care through Intention Health Care. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it. We're looking for talented, motivated individuals to join our growing team. Whether you're a medical provider, administrator, or operations professional, there's a career here for you. Join us in making a real difference in the health of our community. Leadership & Team Management: • Lead and manage a diverse team of care coordinators, administrative staff, and support personnel., • Provide training and professional development opportunities to ensure high levels of performance and adherence to best practices., • Conduct regular performance reviews, provide feedback, and foster a collaborative and motivating team environment., • Develop recruitment and retention strategies to build and maintain a high-quality team of healthcare professionals. Operations & Service Delivery: • Oversee the daily operations of remote patient monitoring services, ensuring seamless integration between patients, healthcare providers, and technology platforms., • Develop and implement strategies to improve operational efficiency and service quality., • Manage logistics, including device distribution, patient onboarding, and technical support coordination., • Work closely with healthcare providers to ensure effective communication and care coordination for patients using RPM services. Financial Management: • Develop and manage budgets, ensuring cost-effectiveness while maintaining high-quality service., • Monitor and analyze financial performance, identifying areas for improvement and implementing corrective actions as needed., • Oversee billing, insurance claims, and revenue cycles, ensuring compliance with payment protocols and regulations. Compliance & Quality Assurance: • Ensure all RPM services comply with local, state, and federal healthcare regulations, including HIPAA, patient confidentiality, and safety standards., • Regularly review and update policies and procedures to ensure compliance with the latest healthcare laws and guidelines., • Implement quality control processes to maintain high levels of patient satisfaction and service standards. Patient and Client Relations: • Build and maintain positive relationships with patients, families, and external partners., • Address and resolve any patient or client concerns, ensuring issues are resolved promptly and satisfactorily., • Continuously monitor patient feedback and implement improvements to enhance the RPM experience. Strategic Planning and Business Development: • Collaborate with senior management to develop long-term strategies and goals for the house calls service., • Analyze market trends and opportunities to expand services or improve current offers., • Establish partnerships with healthcare providers, insurance companies, and technology vendors to strengthen the RPM network. Reporting and Analysis: • Prepare and present regular performance reports to senior management, highlighting key performance indicators, challenges, and successes., • Use data analysis to inform decisions related to operational improvements, staffing, and patient care. Education : Bachelor's degree in healthcare administration, business management, or a related field (master's preferred). Experience : Minimum of 5-7 years of experience in healthcare management, with at least 3 years in a leadership position. Experience in telehealth, remote patient monitoring or digital health services. Strong knowledge of healthcare regulations, compliance requirements, and emerging RPM technologies. Skills : Strong leadership, communication, and problem-solving skills. Ability to manage budgets, financial reports, and operational workflows effectively. Proficiency in electronic health records (EHR) and healthcare technology platforms. Strong understanding of data security, patient confidentiality, and regulatory compliance related to remote healthcare. Key Competencies: • Strong leadership and decision-making skills., • Ability to work under pressure and manage multiple priorities., • Excellent interpersonal skills and the ability to engage effectively with patients, staff, and external partners., • Deep understanding of RPM service operations and regulatory frameworks., • Innovative thinking and ability to find solutions to operational challenges. Salary: $65,000-$75,000 Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.

The Associate Healthcare Advocate is responsible for a range of provider relations services within Optum. The Associate Healthcare Advocate will work as an extension of the local Provider Performance Team by aligning to geographical regions, medical centers and/or physician practices that manage a h

The Provider Credentialing Specialist is responsible for managing provider credentialing, payer enrollment, and network participation activities for TeamCare Medical providers and practice locations. This role serves as the primary liaison between providers, insurance carriers, practice managers, and Finance to ensure timely credentialing, successful payer enrollment, and operational readiness. The Specialist supports the growth of the TeamCare Medical brand by expanding insurance network participation, maintaining strong payer and provider relationships, and coordinating the administrative processes necessary for providers and clinics to deliver and bill for services efficiently. Provider Credentialing & Enrollment • Manage the full lifecycle of provider credentialing, recredentialing, and payer enrollment processes for physicians, nurse practitioners, physician assistants, and other licensed healthcare professionals., • Prepare, submit, and track credentialing applications with commercial insurance carriers, Medicare, Medicaid, and managed care organizations., • Complete and submit enrollment and revalidation for Medicare using PECOS system., • Monitor credentialing and enrollment statuses to ensure timely approvals and minimize delays in provider participation., • Maintain accurate provider records, licenses, certifications, malpractice insurance documentation, and other credentialing requirements., • Coordinate provider updates, demographic changes, and revalidation submissions with insurance carriers and regulatory agencies., • Ensure all credentialing activities comply with regulatory, payer, and organizational requirements., • Maintain and manage a database tracking expiration and renewal dates for all provider credentials, board certification, malpractice insurance coverage, CAQH re-attestations, and Medicaid and Medicare revalidation dates. Proactively notify providers so renewal processes can begin without disruption., • Maintain and manage providers' CAQH, including uploading and refreshing supporting documents (licenses, DEA, malpractice COIs, W9s). Practice & Network Expansion • Coordinate and manage the enrollment of new TeamCare Medical practice locations with insurance carriers and payer networks., • Serve as the primary administrative lead for adding clinics, service locations, and providers to payer networks., • Track payer applications, approvals, contracts, and implementation timelines for new locations., • Support initiatives that increase patient access and strengthen TeamCare Medical's presence within payer networks. Payer Relations & Provider Support • Develop and maintain positive working relationships with insurance representatives, provider relations teams, and payer credentialing departments., • Serve as the primary contact for credentialing and enrollment inquiries from providers, practice managers, and insurance carriers., • Proactively resolve credentialing issues, application delays, network participation concerns, and enrollment discrepancies., • Assist providers and practice leadership in understanding payer requirements and credentialing expectations., • Promote a professional and responsive experience that supports provider satisfaction and organizational growth., • Act as the liaison between Finance, Medical Practice Managers, Revenue Cycle, and Medical Operations regarding payer enrollment and provider participation matters., • Coordinate communication related to billing activation, provider effective dates, claims issues, and payer updates., • Ensure provider and clinic information is accurately reflected across credentialing, billing, and operational systems. Compliance & Reporting • Monitor upcoming credentialing expirations and recredentialing deadlines to ensure continuous participation with payers., • Maintain credentialing databases, files, and documentation in accordance with organizational policies and regulatory requirements., • Prepare reports and provide updates to leadership regarding credentialing activities, enrollment timelines, and payer relationships., • Participate in audits and regulatory reviews as required., • Recommend process improvements to enhance efficiency, reduce enrollment timelines, and improve provider onboarding., • Other duties as assigned. Schedule: 8:30AM 5:30PM Weekly Hours: 40 Education: • Bachelor's degree in Healthcare Administration, Business Administration, Public Health, or equivalent years of experience. Experience: • Minimum of 3 years of experience in healthcare credentialing, provider enrollment, payer relations, medical practice administration, or related healthcare operations., • Experience credentialing providers with Medicare, Medicaid, and commercial insurance carriers required., • Experience working with physician practices, clinics, or healthcare organizations preferred., • Experience managing multiple projects, deadlines, and payer relationships simultaneously., • Experience with provider enrollment platforms such as CAQH, PECOS, NPPES, and state Medicaid portals. Physical Requirements Individuals must be able to sustain certain physical requirements essential to the job. This includes, but is not limited to: • Standing Duration of up to 6 hours a day., • Sitting/Stationary positions Sedentary position in duration of up to 6-8 hours a day for consecutive hours/periods., • Lifting/Push/Pull Up to 50 pounds of equipment, baggage, supplies, and ability to lift patients safely and using OSHA guidelines, etc., • Bending/Squatting Must be able to safely bend or squat to care for patients, use medical supplies, etc., • Stairs/Steps/Walking/Climbing Must be able to safely maneuver stairs, climb up/down, and walk to access work areas. Position requires the individual to be able to travel, and walk between sites/locations and work areas throughout the day., • Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools (ie. typing, use of medical supplies, equipment, etc.), • Sight/Visual Requirements Must be able to visually assess patients, read orders type/write documentation, etc. with accuracy., • Audio Hearing and Motor Skills (language) Requirements Must be able to listen attentively and document information from patients, community members, providers, etc., and intake information through audio processing with accuracy. In addition, must be able to speak comfortably and clearly with language motor skills for customers to understand the individual., • Cognitive Ability Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job. Disclaimer: Responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of the company. We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Location: White Plains, New York Work Shift: Day Work Days: MON-FRI Scheduled Hours: 8 AM-4 PM Pay Rate/Range: $69,257 - $103,907 Job Summary: The Managed Care Analyst is responsible for assisting in the analytics, reporting, trending, and validation of reimbursement from third party plans in relation to the hospitals negotiated fees and adherence to contract terms. The Managed Care Analyst is also responsible for assisting in testing and maintenance of contract software along with host system contract build, and fee schedule loading. The Managed Care Analyst will be responsible for the preparing of reports regarding contractual variances along with payer issues to leadership and work with the Managed Care Contracting team to resolve issues with payers as it relates to contractual discrepancies. The Managed Care Analyst is responsible for maintaining relationships with payer provider representatives, as well as maintaining the provider escalation process and file maintenance. Essential Functions • Understands and adheres to the WPH Performance Standards, Policies and behaviors., • Provides support for special projects which include collecting, analyzing, and modeling claim data in preparation for payer contract negotiations at least four months in advance of contract renewal, • Analyzes reimbursement utilizing appropriate rates based on contract structure., • Responsible for assisting in testing and maintenance of contracts, including fee schedules in host system and contract software tools., • Assists with testing of contracts to confirm methodology, including matching current contract terms and rates, • Assists in preparation of contract reference guide along with summary of terms for loading and distribution to revenue cycle team, • Performs audits and reconciliation of plan payments to contract terms, identifying any variance and communicating to leadership and managed care team issues identified, • Responsible for working with third party payers to rectify contract discrepancies identified because of payment audits., • Responsible for preparation and maintenance of provider representative escalation files., • Takes meeting minutes and provide updates to leadership on provider representative JOC calls., • Assists with the preparation of data and terms for contract modeling., • Assists with quality measurement of contract modeling application for accuracy, • Maintains current knowledge of state and federal regulations, monitors payer policy changes and requirements, and communicates changes to HQ Staff as appropriate., • Conducts revenue cycle analysis, trending, prepare month-end reports and make continual assessments of plan contract performance and progress., • Responsible to provide analysis, reporting and recommendations for plan specific contracts and future negotiations to Senior Management and Managed Care Team, • Assists with audits of plan payments and denials to assure plans are adhering to contract terms and rates, along with escalation of any findings not in line with our contract terms., • Maintains knowledge of all aspects of third-party reimbursement policies and practices, • Tracks, trends, and reports out on all initiatives and projects to senior leadership., • Responsible for compliance with hospital and Human Resources policies and procedures, competency and education requirements are satisfied as per hospital policy, • Participates in the Performance Improvement Program as defined by the organization., • Is responsible to participate in committees, task forces and projects as appropriate., • Ensures the provision of a safe employee/patient environment., • Works collaboratively with all levels of the hospital interdisciplinary team and promotes the team concept within their department and hospital wide., • Demonstrates positive customer service, fosters positive employee relations and assures that staff adheres to the Customer Service Behavioral Standards., • Is supportive of hospital initiatives and projects and functions as a positive change agent., • Performs all other related duties as assigned. Qualifications • Bachelor Degree Required, • 1-3 years 2-4 years in Patient Accounting Required, • 1-3 years Patient Accounting experience in hospital setting Preferred, • 1-3 years Demonstrated strong analytical skills with knowledge of patient accounting, third party contracting, and or contract modeling systems or healthcare reimbursement Required, • Microsoft Office/Excel including reporting-Executive level required (High proficiency) White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state's most vulnerable and underserved residents. Founded in 1999, we've grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women's health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it. We're looking for talented, motivated individuals to join our growing team. Whether you're a medical provider, administrator, or operations professional, there's a career here for you. Join us in making a real difference in the health of our community. The General Manager, Women's Health is responsible for overseeing operations across multiple Women's Health locations, ensuring consistent workflows, exceptional patient experience, and operational excellence. This role partners closely with providers and leadership to drive growth, improve access to care, optimize staffing and resources, and support the continued expansion of Women's Health services. Provide operational leadership across multiple Women's Health clinic locations. Direct and support the Women's Health Supervisor and site staff. Develop strategies to support growth, patient access, and service line expansion. Partner with providers and leadership to improve patient access, provider utilization, and clinic capacity. Utilize data and operational reports to identify trends and implement action plans. Monitor productivity, expenses, resource utilization, and KPIs. Lead recruitment, interviewing, selection, and onboarding of support staff. Oversee supply management and operational readiness across all sites. Promote compliance with policies, safety protocols, and regulatory requirements. Lead process improvement and change management initiatives. Ensure a patient-centered culture and service excellence. Provide coaching, mentorship, and performance management to supervisory staff. Conduct performance evaluations and address employee relations matters with Human Resources. Participate in budget planning and resource management Bachelor's degree preferred. 5+ years of healthcare operations or management experience. Experience leading teams and managing operational performance. Strong knowledge of healthcare regulations and quality improvement principles. Excellent communication, organizational, and problem-solving skills. Proficiency with EMR systems and Microsoft Office applications. Strong analytical skills with experience utilizing data to drive decisions. Advanced Microsoft Excel skills strongly preferred. Physical Requirements Ability to travel between clinic locations as needed Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.

Job Description Billing Team Leader Job Description: Transitional Services for New York, Inc., is a not-for-profit comprehensive, community-based mental health organization located in New York City. We provide a continuum of rehabilitative services to enrich the lives of those recovering from mental illness and facilitate their transition to increased levels of independence. Transitional Services for New York, Inc. envisions broadening its rehabilitative services and becoming a regional social service provider. Transitional Services for New York Staff will deliver effective programs with compassion, integrity, and professionalism. We expect all staff to put our clients’ needs first while respecting ourselves and each other as we provide hope to those who participate in our programs. Transitional Services for New York, Inc. (TSINY) seeks a Billing Team Leader for their Administrative office in Whitestone (Queens), NY. TSINY is a non-profit mental health services agency. Annual Salary: $75,000 Generous benefits: Medical, Dental, Vision, Pension, 403(b), EAP, Disability Insurance Position Summary Work closely with the Senior Fiscal Director-Residential & Billing to lead the revenue cycle management process. Maintain working knowledge of current coding terminology, HIPPA and other Health Administration regulations, as applicable. Strong leader with the ability to prioritize, plan and direct the billing department. Perform actual billing as needed. Essential Functions Job responsibilities include, but are not limited to: • Supervise and manage all billing operations, which include all forms of Medicaid, Medicare, Managed Care and Third-Party Insurance., • Utilize all available resources (eMedNY, Inovalon, Availity, AWARDS and various payer portals), as well as work with program administration to obtain billing documentation, insurance information, etc. as needed to accurately process/adjudicate claims., • Oversee the entire claim’s lifecycle from charge entry, claim submission, payment posting to denial management and appeals., • Understand the operational details of the billing process internally, including claim processing, revenue projections (cash flow), payment posting, claim follow-up and client/consumer third-party collections as necessary., • Maintain medical billing record files (electronic or hard copy, as necessary) and ensure accuracy of coding for claims submissions., • Manage denied claims, resolve discrepancies and work with program administration to rectify denied claims (including developing reports to analyze/track denied claims and progress through resolution)., • Maintaining an ongoing relationship with payers, understanding their billing guidelines and procedure for appealing denied claims., • Responsible for keeping track of changes in procedure codes, rate codes and amounts as they may change several times during the year. Keep apprised of rules and regulations affecting coding and reimbursement., • Produce and analyze accurate Accounts Receivable Aging Reports and advise Senior Fiscal Director-Residential & Billing of potential bad debts., • Seek and recommend ways to improve operational, billing efficiency and compliance with federal, state and payer regulations., • Serve as the primary liaison between clinical providers, program administrative staff, and the billing department to resolve workflow bottlenecks., • Supervise, manage and mentor billing staff. Monitor performance, ensuring quality and productivity levels are maintained., • Assist the billing staff in a prompt and professional manner with troubleshooting billing and coding issues., • Ensure staff receives initial training and educational opportunities and maintain training as necessary., • Hire, counsel and recommend disciplinary action as necessary., • Be responsible for providing auditors with all requested billing reports at year end., • Provide information as requested to supervisor, management or co-workers in a timely manner., • Serve as back-up for any member of the Billing team., • Maintain an accurate inventory of billing files and have them destroyed as per Agency’s disposal policy. The ideal candidate will: • be detailed oriented., • be able to work independently and take initiative., • have knowledge of Medicare and Medicaid regulations., • have a thorough knowledge of Microsoft Excel and the ability to create and maintain spreadsheets., • have experience with AWARDS software., • have experience with Millin billing software., • have an understanding of medical coding systems affecting the adjudication of patient accounts in EDI, UB04 or 1500 forms., • have experience with third-party claim resolution processes, including denials and appeals management., • have the ability to multi-task and meet deadlines., • possess effective oral and written communication skills., • have the ability to interact effectively with all levels of employees, as well as external contacts., • be able to handle confidential and sensitive information. • require manual dexterity for the use of a computer, telephone, fax or copy machine., • be able to prepare clear, concise reports. • be able to plan, assign and direct the work of others. • be able to communicate effectively orally and in writing, • support the mission, values and vision of the organization. • promote positive public relations with residents, family members and guests., • complete requirements for in-service training, acceptable attendance, uniform and dress codes, including personal hygiene., • be able to solve complex problems and deal with a variety of issues., • possess the ability to effectively present information and respond to questions from managers, employees, residents, families, professionals and the general public., • possess the ability to communicate sensitive information to principals and clients. • be able to lift items up to 25 pounds., • Be able to sit or stand as needed, with or without reasonable accommodation., • May require walking, primarily on a level surface, for short periods throughout the day, with or without reasonable accommodation., • Be able to reach above shoulder heights, below the waist or lift as required to file documents or store materials throughout the workday, with or without reasonable accommodation., • During a declared disaster, assume and adhere to assigned Job Action role(s) consistent with Disaster Preparedness Plan., • Attend job and Agency trainings as required to maintain compliance and ensure continued professional development., • Perform other related duties as required. Experience/Education/Skills/Abilities Bachelor’s degree in Business, Healthcare Administration or commensurate experience in healthcare industry plus 5–7 years’ progressive work experience in medical billing and revenue cycle management with a minimum of 2-3 years in behavior health or psychiatric setting. Certified Professional Coder (CPC) or Certified Medical Reimbursement Specialist (CMRS) preferred. Previous management experience required. Accounting/Finance degree a plus.

Job Description Essential Functions of the Role: The Intensive Case Managers operate within a multidisciplinary unit and include Client Care Coordinators. All Intensive Case Managers have at least 2 years clinical experience, which includes client direct contact experience. function as an advocate, facilitator, outreach coach, educator, care coordinator, and motivational counselor for members and their families for members who have complex behavioral health and or medical conditions. The role of the Intensive Care Manager includes, but is not limited to the following tasks: Position Responsibilities: · Providing a timely outreach to new referrals · Engaging members into the program by providing compelling rationale on the benefits of the program to fit the unique member's needs. · Completing members needs assessment to determine appropriate services and inform the care plan. · Developing an individualized member centric comprehensive care plan with input from the member, provider, and family. The individual goals include recovery and resiliency, decreasing symptomatology and/or increasing functional ability in areas such as self-care, work/school, and family/interpersonal relations to reduce barriers to treatment. · Providing monitoring and reviewing of cases through planned outreach, incoming contacts, care coordination and utilizing rounds, weekly reports, and individual supervision. · Rounding or staffing with a supervisor takes place once per month at a minimum for difficult or challenging cases. · Providing consultation and coordination with the behavioral health or medical providers, facility or family members, community agencies, or involved medical practitioners regarding treatment and/or treatment planning issues. · Providing motivational counseling and encourage self-advocacy to help sustain members' commitment to their care plans and treatment adherence. · Coordinating and consulting with the Care Manager as necessary. Attending regularly scheduled rounds to consult with a psychiatrist or health plan staff and discuss cases and the need for continued intensive care management and outreach. Sending outreach letters to members who are not telephonically accessible or who do not res pond to multiple telephonic outreach attempts. · Frequency of outreach to the member, supports and provider(s) occur at a minimum one time per month, but more may be scheduled according to the member's clinical needs. · Send outreach letters to members who are not telephonically accessible or who do not respond to multiple outreach attempts. · Client's progress and Intensive Case Manager interventions are documented appropriately in the care management system. · Provide case closure/discharge at the time of completion. · Follow all workflows meeting regulatory and accreditation requirements. · Maintain a consistent caseload within parameters as defined by clinical leadership. Communicate as needed with clinical supervisor to address caseload balancing. Position Requirements: · Education: 1. A bachelor’s degree in one of the fields listed below; or 2. A NYS teacher’s certificate for which a bachelor’s degree is required; or 3. NYS licensure and registration as a Registered Nurse and a bachelor’s degree; or 4. A Bachelor’s level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses; or 5. A Credentialed Alcoholism and Substance Abuse Counselor (CASAC). · Qualifying education: includes degrees featuring a major or concentration in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or another human services field. AND · Experience Two years of experience: 1. In providing direct services to people with Serious Mental Illness, developmental disabilities, or alcoholism or substance abuse; or 2. In linking individuals with Serious Mental Illness, developmental disabilities, or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting (e.g., medical, psychiatric, social, educational, legal, housing, and financial services). A master’s degree in one of the listed education fields may be substituted for one year of Experience. Licenses: Current valid and unrestricted Driver License. Compensation range: $42,500-$47,000