Front Desk Coordinator
12 days ago
Morrisville
Job Description General Description Responsible for undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic money handling, and more. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures. Tasks & Responsibilities A. Essential Duties • Greet clients and set a positive office atmosphere., • Answer and field phone calls at high call volume and direct to appropriate party., • Operate Office Equipment., • Receive and send out mail to Marlton Administrative Office., • Facility Scheduling and appointment confirmations., • Manage Appointments (Checking clients in and out)., • Assessing Missed Appointment Fees., • Assure all intake paperwork is complete and saved to chart., • Upload records and client documentation., • Complete Prior and ADHD Authorizations., • Facilitate ADHD Screenings., • Clinical/Medical Support., • Communicate and facilitate appointment and schedule changes., • Send TH appointment links., • Send correspondence and assignments on behalf of clinicians., • Receive assignments and upload to chart., • Schedule Psychiatric F/U and ADD Screenings., • Send out Lyft Links for TMS clients., • Execute patient letters and requests for D/C and R/0., • Assist with med refill coordination., • Complete medication prior authorizations (Medline Only)., • Triage and coordinate medication processing with pharmacies (Medline Only)., • Coordination and retrieval of lab orders through LabCorp and Quest., • Assists and covers other staff when necessary to maintain high productivity and efficiency in the department., • Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information., • Take Accountability: Take constructive feedback and prevent discourse among our peers., • Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner., • Be Professional: Wear business casual attire (please see dress code policy). Competencies • Adaptability, • Customer Service, • Decision Making, • Dependability, • Ethics, • Interpersonal Skills, • Job Knowledge, • Conflict Management, • Organization Skills, • Productivity, • Self-Development, • Teamwork Performance Standards & Measurement • Compliance with essential and incidental duties; compliance with company policies and procedures., • Compliance with state and federal laws and regulations applicable to the business. Equipment, Tools & Machines • Use of computer, telephone, and other office equipment such as a printer and fax., • Use of company network and email domain. Working Conditions • Air conditioned and well-illuminated office environment and outdoor environment., • May have several responsibilities at once. Interaction with other is constant and can be interruptive., • Work may be stressful at times due to high level workflow., • Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs., • Participates in educational training, orientations, or compliance programs as needed to maintain competency., • If you must leave your employment with our company, we request employee’s to give us at least 14 days resignation notice in writing. Demands • Enthusiastic self-starter operating with sustained energy and showing great initiative., • Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc., • Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors., • Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others., • Excellent organizational skills., • Accepts constructive criticism well in an open and non-defensive manner.Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment. · Ability to function independently and with flexibility., • Ability to work under pressure, handle multiple tasks and interruptions., • Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs., • Ability to sit, stand, or walk for extended periods of time., • Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements. Qualifications Education: • High school diploma or equivalent required, • Current CPR Certification, • Successful work experience in a front office setting or in another clerical position,, • Strong working knowledge of office procedures and basic accounting principles, • Experience in medical field is highly desirable.
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