Quality assurance specialist jobs in Hempstead, New YorkCreate job alerts

Location: Jericho, NY or Manhattan, NY Work Arrangement: Hybrid – 4 days onsite / 1 day remote About the Role 1-800-FLOWERS.COM, Inc. is seeking a Customer Experience Quality & Insights Specialist to join our Customer Experience team. This role is ideal for someone who enjoys working with data, identifying trends, understanding what drives customer experiences, and translating findings into meaningful business insights and recommendations. Unlike a traditional Quality Analyst position, this role has a strong emphasis on business analytics and Voice of the Customer (VoC) while also supporting quality operations, customer satisfaction measurement, AI-enabled quality tools, and cross-functional initiatives. You’ll work closely with Operations, Product, Technology, external business partners, and other stakeholders to better understand customer experience performance and identify opportunities for continuous improvement. What You’ll Do • Analyze customer experience data, Voice of the Customer feedback, and operational metrics to identify trends, performance drivers, and opportunities for improvement., • Translate data and findings into clear, actionable recommendations for business partners and leadership., • Monitor customer satisfaction (CSAT) and other customer experience measures to identify emerging trends and areas of opportunity., • Evaluate customer interactions across voice, chat, messaging, and digital channels using AI-enabled and manual quality evaluation methods., • Support the administration, validation, and ongoing optimization of AI-enabled quality evaluation tools., • Validate AI evaluations, prompts, scoring logic, and performance to help ensure accuracy and consistency., • Conduct quality spot checks, dispute reviews, Audit the Auditor activities, and escalations as needed., • Develop and maintain reporting, dashboards, and insights used to support business reviews and decision-making., • Support Voice of the Customer programs and customer survey administration, including survey logic, deployments, enhancements, and governance., • Participate in calibration sessions to promote consistency across quality evaluations and business partners., • Partner with Operations, Technology, vendors, and external BPO partners on quality and customer experience initiatives., • Support quality governance, compliance activities, and continuous improvement efforts., • Communicate customer experience, quality, and VoC findings clearly to stakeholders and leadership. What We’re Looking For • 2+ years of experience in Business Analytics, Customer Experience, Contact Center Operations, Quality Assurance, Quality Operations, or a related area preferred., • Strong analytical and problem-solving skills with the ability to interpret data, identify trends and understand performance drivers., • Ability to translate data into clear insights, recommendations, and business actions., • Excellent written and verbal communication skills., • Strong organizational skills with the ability to manage multiple priorities., • Advanced proficiency with Microsoft Office 365, particularly Excel., • Collaborative approach and ability to work effectively across teams and business functions., • Associate degree or equivalent combination of education and relevant experience. Preferred Experience Experience in one or more of the following areas is a plus: • Voice of the Customer (VoC) programs and analytics, • Customer satisfaction (CSAT) measurement, • AI-enabled quality evaluation platforms, • Sprinklr, • Microsoft Dynamics 365, • Qualtrics, • Decagon or similar customer experience/AI platforms, • Contact center or customer experience operations, • Business Process Outsourcing (BPO) or outsourced contact center environments, • Quality calibration and governance, • Survey administration and reporting, • Operational or business analytics Who Will Thrive in This Role We’re looking for someone who is analytical, curious, collaborative, and comfortable digging into data to understand the story behind the numbers. You should enjoy identifying trends, asking thoughtful questions, communicating findings clearly, and partnering with others to improve the overall customer experience. Candidates with varying levels of relevant experience are encouraged to apply. We’re especially interested in individuals who demonstrate strong analytical capabilities, communication skills, and the ability to learn and grow within an evolving customer experience environment. The expected hourly pay for this position is $28.00 per hour. Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law. To support our commitment to being an employer of choice, we offer comprehensive and competitive health, wellness, and additional benefits to eligible full-time team members. Benefit eligibility may vary based on location, average hours worked, and length of service. Benefits may include*: • Medical, dental, vision, life, and disability insurance for the associate and eligible dependents, • Flexible Spending Account (FSA), • Health Savings Account (HSA), • 401(k) retirement savings program, • Mental health resources and Employee Assistance Program (EAP), • Paid vacation time (accrued based on hours worked and tenure), • Paid company holidays, • Employee discount across our family of brands, • Potential eligibility for annual merit-based compensation increases, where applicable *Exact benefit terms, conditions, and eligibility requirements are governed by official plan documents and applicable law. The Company reserves the right to modify, amend, or terminate benefit plans and programs at any time.

Job Description:\n\nPOSITION SUMMARY The Quality Assurance Specialist is responsible for assisting in the development, implementation, monitoring, and evaluation of the Agency's Quality Assurance, Regulatory Compliance, Risk Management, and Continuous Quality Improvement programs to ensure services are delivered in accordance with OPWDD regulations, OMIG requirements, Medicaid standards, Agency policies and procedures, and all applicable federal and state regulations. The Quality Assurance Specialist conducts comprehensive audits, compliance reviews, program observations, record reviews, environmental assessments, and regulatory monitoring activities across Residential Services, Certified Day Habilitation, Day Habilitation Without Walls, Community Habilitation, Respite Services, Supported Employment (SEMP), Pre-Vocational Services, Nursing Services, Transportation, Maintenance, Human Resources, Records Management, and other Agency departments to evaluate operational performance, identify areas of regulatory risk, verify compliance, and promote high-quality, person-centered services. The Quality Assurance Specialist collaborates with Executive Leadership, program leadership, clinical departments, and interdisciplinary team members to identify compliance concerns, monitor corrective actions, provide technical assistance, support survey readiness, and promote continuous quality improvement throughout the Agency. The Quality Assurance Specialist conducts internal audits, unannounced program reviews, mock surveys, documentation reviews, environmental inspections, medication observations, active treatment observations, transportation reviews, and other quality monitoring activities to ensure individuals receive safe, effective, person-centered services while assisting departments in maintaining regulatory compliance, improving operational performance, reducing organizational risk, and achieving quality outcomes. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Employee must possess the ability to interact professionally and ethically with individuals receiving services, families, Agency leadership, supervisors, managers, Program Coordinators, Residential Managers, clinical professionals, Direct Support Professionals, regulatory agencies, community partners, and interdisciplinary team members while maintaining objectivity, professionalism, and confidentiality. Must possess comprehensive knowledge of OPWDD regulations, OMIG requirements, Medicaid standards, HIPAA, Corporate Compliance, Incident Management requirements, Quality Assurance principles, and all applicable federal and state regulations governing services for individuals with intellectual and developmental disabilities. Must possess knowledge of quality assurance methodologies, regulatory compliance, internal auditing, risk assessment, corrective action planning, root cause analysis, active treatment principles, person-centered planning, documentation standards, incident management, infection prevention, medication administration requirements, fire and life safety standards, emergency preparedness, environmental safety, and continuous quality improvement principles. Knowledge of Life Plans, Staff Action Plans, Behavior Support Plans, Plans of Nursing Services (PONS), PrecisionCare documentation, billing documentation, clinical records, and other OPWDD-required documentation is required. Ability to conduct comprehensive audits, documentation reviews, program observations, interviews, compliance assessments, mock surveys, environmental inspections, medication room reviews, transportation reviews, and regulatory monitoring activities while accurately identifying deficiencies, determining compliance risks, evaluating systemic concerns, and recommending corrective actions. Ability to prepare professional audit reports, exit conference summaries, corrective action recommendations, statistical reports, trend analyses, executive summaries, and other quality assurance documentation using objective, factual, and professional language. Ability to interpret and apply Agency policies, OPWDD regulations, OMIG requirements, Medicaid standards, and regulatory guidance while exercising sound judgment, maintaining confidentiality, prioritizing multiple assignments, meeting strict deadlines, and managing sensitive information. Ability to utilize Microsoft Office applications, PrecisionCare, electronic health records, audit software, databases, reporting systems, and other technology necessary to perform Quality Assurance, regulatory compliance, auditing, and reporting functions. Ability to communicate effectively both verbally and in writing, provide technical assistance and coaching, conduct exit conferences, present audit findings, educate staff regarding regulatory requirements, and establish collaborative working relationships with Agency leadership, program staff, regulatory agencies, and interdisciplinary team members. Ability to travel to all Agency locations, conduct field audits and unannounced program reviews, work flexible hours when necessary to complete evening or weekend observations, and perform duties necessary to support the Agency's Quality Assurance, Risk Management, Regulatory Compliance, and Continuous Quality Improvement programs. ESSENTIAL RESPONSIBILITIES Quality Assurance Program AdministrationWork collaboratively with Executive Leadership, the Director of Quality Assurance, Assistant Director of Quality Assurance, Program Leadership, clinical departments, and interdisciplinary team members to implement, monitor, and continuously improve the Agency's Quality Assurance, Regulatory Compliance, Risk Management, and Continuous Quality Improvement programs.Develop, review, revise, and maintain Quality Assurance audit tools, monitoring instruments, compliance checklists, survey tools, risk assessment tools, and quality review processes to ensure they remain consistent with current OPWDD regulations, OMIG requirements, Medicaid standards, Agency policies, best practices, and all applicable federal and state regulatory requirements.Monitor changes to OPWDD regulations, Administrative Memoranda (ADMs), guidance documents, survey protocols, Medicaid requirements, and Agency policies, and recommend revisions to Quality Assurance monitoring tools, audit instruments, and compliance review processes to maintain regulatory compliance.Assist in the development, implementation, and evaluation of Quality Assurance policies, standard operating procedures, audit methodologies, quality indicators, performance measures, and monitoring systems that promote regulatory compliance and continuous quality improvement.Identify operational, clinical, regulatory, and organizational risks through ongoing monitoring, auditing, data analysis, and program observations and communicate findings and recommendations to Quality Assurance leadership. Compliance Monitoring & Internal AuditsConduct comprehensive internal audits, compliance reviews, and operational assessments of Residential Services, Certified Day Habilitation, Day Habilitation Without Walls, Community Habilitation, Respite Services, Pre-Vocational Services, Supported Employment (SEMP), Nursing Services, Transportation, Maintenance, Records Management, Human Resources, and other Agency departments to evaluate compliance with applicable regulations and Agency standards.Conduct announced and unannounced quality assurance reviews, spot visits, mock surveys, environmental inspections, documentation reviews, and program observations to evaluate regulatory compliance, operational performance, and quality of services.Conduct routine observations of active treatment, person-centered service delivery, staff interactions, community integration activities, transportation services, meal services, medication administration, fire safety procedures, infection prevention practices, and other operational activities to verify services are delivered in accordance with Agency expectations and regulatory requirements.Review Life Plans, Staff Action Plans, Behavior Support Plans, Plans of Nursing Services (PONS), assessments, daily documentation, monthly progress notes, billing documentation, attendance records, PrecisionCare documentation, and other required records to verify accuracy, completeness, consistency, and regulatory compliance.Evaluate programs for compliance with OPWDD regulations, Medicaid requirements, HIPAA, Corporate Compliance standards, Agency policies, and accepted professional standards while identifying deficiencies, compliance risks, systemic concerns, and opportunities for quality improvement. Regulatory Compliance & Documentation ReviewReview individual records, clinical documentation, medical records, Life Plans, Staff Action Plans, Behavior Support Plans (BSPs), Plans of Nursing Services (PONS), assessments, monthly summaries, daily service documentation, billing records, attendance records, PrecisionCare documentation, and other required records to ensure compliance with OPWDD regulations, Medicaid requirements, Agency policies, and documentation standards.Verify documentation is accurate, complete, timely, person-centered, internally consistent, and supports services delivered while identifying deficiencies, omissions, conflicting information, and documentation trends requiring corrective action.Evaluate implementation of Life Plans, Staff Action Plans, Behavior Support Plans, Plans of Nursing Services, safeguards, Levels of Supervision, active treatment requirements, and other individual service plans to ensure services are implemented consistently and in accordance with regulatory requirements and each individual's assessed needs.Conduct documentation reviews to verify required assessments, evaluations, physician orders, nursing documentation, behavior documentation, habilitation records, employment records, community service documentation, and other required records are maintained, current, and compliant with applicable regulations and Agency standards.Monitor compliance with medication administration practices, delegated nursing activities, infection prevention procedures, health and safety requirements, emergency preparedness standards, fire safety regulations, environmental safety standards, transportation requirements, and other operational safeguards through observations, documentation reviews, and quality assurance monitoring activities.Review PrecisionCare documentation, electronic health records, incident documentation, physician orders, appointment tracking, medication records, assessments, alerts, and other electronic documentation to ensure information is accurate, current, complete, and consistent throughout the individual's record.Monitor compliance with incident reporting requirements, abuse prevention procedures, regulatory notifications, investigation recommendations, corrective action implementation, and other Quality Assurance activities while communicating identified concerns to the Director of Quality Assurance and appropriate Agency leadership.Review program operations to verify individuals receive services consistent with approved program descriptions, habilitation objectives, staffing requirements, Levels of Supervision, person-centered practices, active treatment principles, and Agency standards of care. Survey Readiness & Corrective Action MonitoringConduct comprehensive mock surveys, survey readiness reviews, focused compliance reviews, and pre-survey assessments to evaluate program readiness, identify regulatory deficiencies, and prepare departments for OPWDD surveys, certifications, audits, and other regulatory inspections.Prepare professional audit reports, compliance summaries, deficiency reports, exit conference documentation, corrective action recommendations, and quality improvement reports that clearly identify findings, applicable regulations, compliance risks, recommended corrective actions, and opportunities for operational improvement.Conduct exit conferences with Program Leadership and department management to review audit findings, discuss regulatory deficiencies, provide technical assistance, clarify compliance expectations, establish corrective action timelines, and answer questions regarding regulatory requirements and Agency expectations.Monitor corrective action plans to ensure deficiencies are addressed within established timeframes, corrective measures are effectively implemented, supporting documentation is maintained, and corrective actions remain compliant with regulatory and Agency requirements.Conduct follow-up audits, verification reviews, and compliance monitoring activities to validate corrective actions have been successfully implemented, deficiencies have been resolved, and sustained regulatory compliance has been achieved.Identify repeat deficiencies, recurring compliance concerns, ineffective corrective actions, operational trends, and systemic issues requiring additional intervention, and communicate findings and recommendations to the Director of Quality Assurance and Agency leadership.Evaluate audit findings to determine whether deficiencies represent isolated events, repeated occurrences, systemic failures, pervasive compliance concerns, or conditions that create an immediate threat to the health, safety, welfare, rights, dignity, or continuity of services for individuals receiving supports.Escalate significant compliance concerns, high-risk findings, systemic deficiencies, and immediate health and safety concerns to the Director of Quality Assurance while assisting with the development, implementation, monitoring, and verification of corrective action strategies designed to improve regulatory compliance and operational performance. Quality Improvement, Risk Management & Technical AssistanceIdentify operational, clinical, environmental, documentation, and regulatory risks through audits, observations, data analysis, interviews, and compliance reviews, and communicate findings and recommendations to the Director of Quality Assurance and appropriate leadership.Analyze audit findings, incident trends, corrective action outcomes, survey results, and quality indicators to identify recurring deficiencies, systemic concerns, organizational risks, and opportunities for continuous quality improvement.Assist in the development, implementation, monitoring, and evaluation of quality improvement initiatives, performance improvement projects, regulatory compliance strategies, and best practices designed to improve service quality, operational performance, and regulatory compliance.Provide technical assistance, coaching, and regulatory guidance to Program Leadership, supervisors, clinical staff, and Direct Support Professionals regarding OPWDD regulations, Agency policies, documentation standards, person-centered practices, active treatment, and quality assurance expectations.Educate program leadership and staff on identified audit findings, regulatory deficiencies, coEIHAB Human Services is a multilingual, multicultural nonprofit organization dedicated to serving adults with developmental disabilities and behavioral health challenges. We believe every human being deserves the chance to succeed. Through high quality, compassionate care, we aim to help physically, and mentally challenged individuals lead fulfilling, productive lives.

Job Description Summary: The Data Analyst is responsible for collecting, evaluating, and communicating data that will provide stakeholders and Elmcor leadership with a data-driven, evidence-based approach to implement programs that will benefit the community and improve outcomes. The Data Specialist will work with program specialists in completing online reporting cycle entries, uploading evaluation tools, submitting required reports, and ensuring fidelity of programs as per developer. The person in this position will also work closely with Elmcor data system operators across all programs. REPORTING RELATIONSHIP: Position reports to IT Manager LOCATION: Corona, NY POSITION TYPE: Full Time ESSENTIAL DUTIES/RESPONSIBILITIES: • Support daily operations, maintenance, and quality assurance of the agency data stored in and extracted from the electronic data collection system., • Development of quality assurance and fidelity measures, • Interprets and implements quality assurance standards., • Assist Elmcor leadership and subject matter experts by ensuring that the program’s implementation, participants, and training are accurately documented, and ensuring the quality and completeness of data available for analysis., • Denotes procedures and directions for recording and reporting quality data., • Collect, analyze, and map data for program assessment and health education activities., • Analyze data and provide interpretation for quality assurance, evaluation, and program development., • Documents internal audits and other quality assurance activities and reports the same out to program manager, directors , and executive director., • Summarize and present findings as appropriate., • Contribute to the development of comprehensive proposals, protocols, and evaluation plans for selected projects., • Collects and complex statistical quality data., • Prepares reports to communicate outcomes and quality activities., • Contribute to narrative and data reporting to interval leadership and stakeholders on evaluation activities and indicators, in collaboration with program managers. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience • Must have a high school diploma along with at least 5 years of administrative work experience., • Excellent computer skills, proficiency in database management, • Good verbal and written communications skills and excellent computer skills a must., • Knowledge of tools, concepts, and methodologies of QA and outcome-driven data analysis BENEFITS: 15 Vacation Days (Accrued to be used after Probationary period) 12 Sick Days (3 per quarter) Floating Holiday 1 annually 401K retirement plan with 3% match after 90 days of employment Medical Benefits after 30 days of employment with Cigna Dental/Vision eligible after 90 days of employment Access to Gym/Weight Room Access to Boxing Ring Short Term Disability Life, Accidental Insurance available through Aflac Transit Check for commuting expenses Legal Shield for legal services Public Service Loan Forgiveness (PSLF) participant Mon - Fri 10AM - 6PM

Job Description Company Description Domani Inspection Services, Inc. is an internationally accredited and NYC DOB-approved (SIA#000843) Special Inspections Agency. As a full-service provider, Domani delivers a comprehensive range of on-site special inspections, forensic testing, mold and air quality testing, vibration monitoring, construction material pre-testing, pre-construction surveying, and quality control management. The company boasts 40 IAS certifications under the new Code and is actively involved with various project types across New York City's five boroughs. Domani's expertise spans from new building “out of the ground” construction to interior alterations and Local Law 11 compliance work, showcasing its commitment to quality and extensive industry experience. Job Description We are looking for a dedicated and detail-oriented Optical Settlement Monitoring Specialist to join our team in New York City. In this role, you will play a crucial part in ensuring our clients remain compliant with the Department of Buildings (DOB) mandated requirements. You will be responsible for conducting optical settlement monitoring for Support of Excavation (SOE), demolition, and foundation work during construction activities. The ideal candidate will have experience using advanced optical instruments and monitoring technology to deliver precise, real-time data, ensuring structural integrity and safety. If you have a strong background in construction monitoring, attention to detail, and a commitment to excellence, we encourage you to apply and become an integral part of our expert team. Duties/Responsibilities • Be the lead in the preparation and provide clarity on readings provided by the field team through the issuance of timely initial and progress reports., • Plan, coordinate and schedule project work tasks for multiple projects., • Oversee settlement monitoring surveys of New Building Construction and their adjacent properties to ensure any movement is documented clearly and presented to our clients in a timely fashion., • Check and reduce raw field data, perform calculations and download/file survey data, • Oversee the location of boundary lines within MTA and LIRR tunnel structures and above ground property to ensure, • Lead the survey control team to provide accurate control points for laser scanning activities. Ensure all control points are meticulously placed and verified., • Oversee the Implementation of the highest quality assurance protocols to maintain the highest standards of surveying accuracy and consistency. Requirements • Minimum of 1 year experience as a Land Surveyor, • New York State license is required, New Jersey State license is also preferred., • Proficient in all Leica monitoring station equipment models and all applicable software that goes with adjacent property optical monitoring., • Excellent communication skills Compensation $125,00-$150,000 per year. Actual compensation may vary based on factors such as related work experience, market conditions, education/training, certifications and other credentials, as well as applicable knowledge and skills. Benefits • Health insurance, • 401K, • Dental insurance, • Paid Time Off, • Tuition Reimbursement Domani Inspection Services Inc., is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description Key Responsibilities: · Oversee and supervise operations of DSPs and staffing agencies such as sorters, ensuring compliance with company standards. · Develop and enforce quality assurance protocols. · Monitor performance and drive continuous improvement. · Oversee warehouse activities for consistency and reliability. · Conduct daily control meetings and performance reviews. · Recruit qualified DSPs and provide onboarding. · Design training to improve service quality. · Oversee regional fleet operations, task distribution, and cost control. · Continuously optimize collection models and processes. · Coordinate with internal teams and external partners. · Handle daily operations and emergency responses. Requirements · Bachelor’s degree or equivalent, bilingual Mandarin required. · Experience in last-mile or 3PL warehousing and logistics related preferred but not required. · Strong leadership, analytical, and decision-making skills. · Able to perform under pressure in fast-paced environments. Ready to be part of a growing, innovative team? Explore our current job openings and apply today! We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law. We will assign different supervisors to oversee various tasks, with on-the-job training provided through a rotational approach Benefits · $20 - $25 for Specialist · 7 PTO days · 5 Paid Sick Leave Days · 6 Paid Holidays · 401K 100% Matching up to 2% · 50% Medical insurance, 100% Dental and Vision Insurance

Investigates customer complaints/concerns about contractor quality performance and processes which impact user satisfaction, then provides data about the complaints. Job DutiesDesigns/implements/maintains a risk-based surveillance program and assessment plan associated with the quality assurance pro

Strong Documentation Skills: Highly comfortable with administrative documentation. Quality Assurance Specialist (QA Inspector & Documentation). Analytical & Problem-Solving Aptitude: Ability to read technical documentation/drawings, analyze test data, and trace quality issues back to their root caus

Assurance Specialist, Quality & Packaging. Global Industrial Company (NYSE: GIC) is a leading distributor of high-quality, industrial-strength equipment and supplies, serving organizations of all sizes across a wide range of industries. Collaborate with international vendors and domestic to ensure p

The Building People, LLC, has a position open for a full-time Area Facilities Operations Specialist in Kings Point, NY. The Area Facilities Operations Specialist shall assist the Project Manager & Customer with the execution and implementation of a multi-faceted, comprehensive, operations & maintenance program to ensure the buildings and grounds are properly monitored and maintained to meet the functional, appearance, safety, security, and environmental standards. Responsibilities include: • Support Project Manager with submission of accurate & timely contractual deliverables., • Assist Project Manager & customer in implementing corrective actions, repair, and maintenance., • Assist the Project Manager & customer in tracking project status, performing inspections, providing documentation, and verifying completion of projects or work orders., • Identify, document, and report all physical building deficiencies, followed by a recommendation for repair., • Create/update project schedules., • Assist with weekly facility inspections and checklists., • May perform assessments to identify, document and recommend additional facility maintenance requirements., • Monitor physical and functional condition of building systems., • Initiation of Work Order requests and criteria/objectives for maintenance and repair, input into Maximo/Work Order System., • Planning, coordination and quality assurance requirements and specifications for service contract support of facility repairs., • Coordinate and participate in occupational health and safety inspections., • Maintain environmental compliance., • Documentation, checklists, schedules, and reports., • Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics., • Other duties as assigned. Required Experience/Skills: • Detailed knowledge of building electrical, mechanical, plumbing, fire protection, interiors, and roofing systems., • Experience conducting building inspections/facility condition assessments., • Ability to work independently, efficiently, and prioritize effectively in order meet project deliverables and deadlines., • Familiarity with standard CMMS systems, estimating tools, and Microsoft Suite., • Must always be able to communicate effectively and in a professional manner. Physical Demands: While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. May be asked to drive for several hours each day during the course of site inspections. Work Environment: The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise. Required Education: • Bachelor's degree (B. A.) from an accredited college or university and a minimum three (3) years of experience;, • Five (5) plus years of related experience and/or training or equivalent combination of education and experience., • Ability to successfully pass government background investigation/clearance., • Valid Driver's License. Salary offered will be commensurate with the candidate's experience, qualifications, and certifications. Our positions may require a background screening and clearance directly from the Government. Please note that telework arrangements are subject to change based on customer requirements. Competitive benefits for eligible employees include: • Medical & Rx, • Dental, • Vision, • Flexible Spending Accounts, • 401(k) Retirement Plan, • Life Insurance/AD&D, • Long Term Disability and Short-Term Disability, • Paid Time Off, • Holiday Pay All positions require a background check after acceptance of our offer. The selected candidate will be eligible to begin employment before the background check has been finalized. However, continued employment will be contingent upon the results of your reference/background check from The Building People, LLC. Your position may require special credentialing, clearance, and access as a condition of employment. In the event the government or client does not sponsor or approve your clearance, it may result in termination of your employment. If you need a reasonable accommodation for any part of the employment process, please contact us by email at reasonableaccomodation@thebuildingpeople.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.

Northwell, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are operating urgent care centers across the NYC, Long Island and Westchester regions. At Northwell-GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of our team! The Medical Assistant assists in examination and treatment of patients under the direction of an urgent care provider. Manages the check-in and registration process, interview patients, measures vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), and records information on patients' charts. May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis. Prepares treatment rooms for examination of patients. Hourly rate: $17.50- $26.00 Bonus eligible up to $600/month Education High School Diploma required Graduate of a Medical Assisting Program preferred Work Experience Medical Assistant experience preferred Front Desk experience preferred Required Licenses/Certifications Basic Life Support (BLS) required at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA). Essential Functions Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility. Process co-pays and schedule patient appointments for assigned center. Coordinate provider referrals to assigned Specialist. Answer patient questions regarding their care and keep them informed of their status. Inform technical staff of patient flow. Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit. Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed. Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider. Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed. Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies. Responsible for maintenance of medical records and scanning charts to patient files. Answer phone calls, collect and sort daily incoming and outgoing postal correspondence Ensure reception is well maintained Conduct courtesy call-backs for patient follow-up. Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building. Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed. All other duties as assigned. Additional Knowledge, Skills and Abilities Required Basic Medical Assistant duties Ability to type quickly, basic computer knowledge Proficient in Microsoft Word and Excel Detail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals Exceptional written and verbal communication skills Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social differences #INDCS Set up email alerts as new job postings become available that meet your interest! All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

Job Description JOB SUMMARY: This management position exists in several Program Divisions. Under the general supervision of the Divisional Vice President of Supportive Housing and Adult Homes is responsible for the oversight of the administrative, operational, staffing, and clinical aspects of the program. Responsible for personnel management, fiscal operations, inventory management, client services, safety and welfare of staff and clients, hiring and training of personnel, directing and coordinating the activities of the staff, and general administration of the program. ESSENTIAL JOB FUNCTIONS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency Provides Clinical Services: • Directs clinical treatment services provided to consumers, oversees the development, implementation, and review of treatment plans, • Conduct supervision with program supervisor, in accordance with agency and division policy, • Conduct CORE audits of case records to evaluate the completeness and quality of treatment plans, quarterly assessments, apartment inspections and progress notes, • Conducts staff meetings to review and discuss compliance, recreational and social activities, interagency Referrals, • Conduct High Risk meetings with Pathways to Wellness and RN, to collaborate on ways to support clients who are on the high risk list, • Conduct rent arrears review meeting with program staff and interagency departments from a clinical and client-centered perspective, • Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations and completes incident reports in accordance with agency policy, • Regularly directs meetings concerning clinical issues with clients care team, • Initiates and participates in case conferences with mental health treatment team, and inpatient psychiatric team, • Completes SPOA referrals for IMT, ACT Team, and Non- Medicaid Care Coordination, • Utilizes Mental Health Hygiene Warrant when needed, • Conduct intakes for new referrals via ICL Hope, • Provide clinical crisis intervention regarding clients and support staff, • Ensure all psychosocial assessments and all assessment necessary for client care, • Conduct clinical trainings regarding motivational interviewing, harm-reduction, person-centered care, • Conduct eviction meeting regarding court case, documentation require, coordinate and collaborate with Real Properties., • Supervise the Clinical Specialist for SIBN, provide clinical support, and training., • Other clinical duties as assigned by Vice President of Supported Housing and Adult Homes Direct and Supervise Personnel: • Establishes and maintains work schedules in accordance with agency policy and assignments of staff. Responsible for managing the completion of time clock edits of staff within the suspense established by the Human Resources Department, • Ensures staff compliance with the agency's time and attendance policy; recommends disciplinary action for those out of compliance, • Manages the completion of performance evaluations, recommends staff for the employee recognition award, • Conducts new apartment viewings, and ensures all apartments are set up with needed items. when vacating an apartment, conducts walkthroughs with landlord, • Administers disciplinary actions in accordance with agency disciplinary policy, conducts disciplinary counseling, completes disciplinary action reports, and recommends employee terminations as needed, • Reviews authorized staff positions, submits Request for Personnel (RFP), on vacant staff position(s), interviews candidates for employment in accordance with agency policy and employment law., • Ensures that staff have attended required monthly RELIAS trainings, • Manages employee accident reporting and initial submission of workers' compensation claims., • Monitors employee morale and the climate of the work environment, • Monitors employee accrual totals, approves or recommends approval of employee requests for time off, and notifies the Department of Human Resources when an employee should be placed on or taken off Family and Medical Leave (FMLA). Maintains contact with staff while out on FMLA, • Provides oversight in the area of administrative recordkeeping, maintenance of office equipment, reception of visitors, phone reception, and stocking office supplies, • Manages the orientation of new personnel, • Conducts employment interviews that meet federal, state, and agency regulatory guidelines. Completes associated Human Resources forms and sends these forms to the Department of Human Resources Maintains Property Accountability: • Maintains accountability and serviceability of all ICL property assigned to the program to include vehicles, report lost stolen items, missing, or damaged property in accordance with ICL policy, • Authorizes the purchase of supplies and equipment; properly secures all property and equipment, • Conducts inspection of apartment keys and repair list, • Ensure office space is in accordance to ICL Policy, • Ensure all units leased by ICL are in accordance to OMH funding and organization’s values Provides Quality Assurance Oversight: • Ensures internal program compliance with federal, state, city, and agency regulatory requirements., • Responsible for the development of a program mission statement and program goals that supports the division and agency mission statements and goals., • Coordinates with the Department of Quality Management and the departments in the Administrative Division for staff assistance in the preparation for an audit, • Reviews plans of corrective action, incident reports, and program evaluation reports and addresses areas that need improvement, • Provides oversight in submission of statistical data, • Ensure all KPI are meet for the program such as home visits, referrals, vacancies, rental arrears, etc. Assures Fiscal Control and Accountability: • Ensure all clients rental payments are in accordance to ICL policy, processed, tracker, and ensure all logistics with the finance and entitlement department., • Approves/disapproves all purchase orders and financial requests from staff, • Manages consumer rent payments, keeps a spreadsheet of all monthly rent payments. Keeps a log of all rent arrears, and payment plans., • Monitors census, and vacancy report and maintains census at expected occupancy levels per OMH. Fosters Community Relations: • Promotes Mental Health and Managed Care programs in local communities; maintains liaison between local elected officials and community boards, educates citizens in the community on mental illness., • Educates staff and residents/consumers on the importance of a constructive relationship with local elected officials, community boards, and community citizens., • Cooperates with other organizations in development of understanding and interest participating in long range plans for mental health program development., • Engage in new partnership with community-based organization, hospitals, community boards, etc. ADDITIONAL TASKS: • May conduct regular inspections of apartments and contacts landlords to report repairs that need to be made in accordance with rental agreements., • May be responsible for facility maintenance and reports needed repairs to the Director of Real Property Operations., • May review drafts, procedures, and job descriptions., • May be involved in hosting visitors from community, regulatory offices, and/or other agencies., • May be chairperson or member of an agency or division committee(s)., • Conducts reviews of HRA2010E, and scheduled screenings of potential consumers. Performs other job-related duties as assigned. ESSENTIAL KNOWLEDGE SKILLS AND ABILITIES: • Ability to lead a multi-disciplinary staff of professionals in providing treatment services., • Ability to manage multiple projects, delegate tasks, and check on the completion of assigned tasks., • Ability to manage resources, which includes money, material, time, and people., • Ability to work in a team model, • Positive attitude willing to think outside of the box, • Serves as a role model to staff and consumers/residents., • Strong interpersonal skills, communication, emotional intelligence, and flexibility, • Highly-developed clinical, engagement, and motivational skills;, • Experience with risk assessment and risk management;, • Track record of delivering quality treatment services to individuals with SMI, • Experience delivering treatment, rehabilitation and support services in the community;, • Proficient in computers and Electronic Health Record (EHR), • Ability to effectively hold field staff accountable and to go into the field as needed, • Willingness and ability to use ICL supplied communication tools (e.g. computers, mobile telephone, fax, etc.) regularly in the course of conducting business, • Ability to travel. QUALIFICATIONS AND EXPERIENCE: MINIMUM REQUIRED EDUCATION AND/OR EXPERIENCE: • Master’s degree in social work, Psychology, or other mental health field with three years of professional mental health experience (depending on program size and complexity) including at least three years (depending on program size and complexity) in a supervisory capacity. Experience with housing, individuals with Serious Mental Illness and Substance Use. PREFERRED: • NYS Licensure in a recognized mental health profession (LMSW or LMHC), • Bilingual in Spanish ICL BENEFITS: • We support your professional growth by offering Continuing Education Units (CEUs) for qualifying trainings for LCSW, LMSW, and LMHC professionals. #ICLOTHER

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