Application Specialist
9 days ago
Austin
Job DescriptionDescription: Job Summary: Flueid is hiring a SoftPro Select Application Specialist. Many of our customers are high-volume, nationally producing title companies who partner with Flueid to configure, maintain, and optimize their SoftPro Select environments using our custom-built tools and integrations. In this role, you will provide product support, configure workflows, create documents, deliver hands-on training, and contribute to internal knowledge resources. By working closely with product, QA, and customer success, you'll play a key role in refining the platform and improving user outcomes. The ideal candidate has practical experience in title production, a strong understanding of operational workflows, and the ability to configure and communicate software solutions clearly. You should be detail-oriented and user-focused. Flueid will provide hands-on training and ongoing support to help the right candidate succeed in this role. If you bring a strong background in title operations, SoftPro Select experience, and a desire to learn, we encourage you to apply. Duties/Responsibilities: Software Support (40%) • Address SoftPro Select inquiries and troubleshoot to identify and resolve user-reported issues., • Support Flueid's custom-built tools and automations integrated with SoftPro Select., • Document all tickets in Zendesk clearly, accurately, and with sufficient detail for team handoff or future reference., • Partner with internal teams to escalate and resolve system-level problems., • Design and configure SoftPro Select templates using conditional logic and formula-based field customization., • Scope, design, and configure custom workflows that align with real-world title and escrow processes, streamlining tasks and reducing user friction., • Build and refine automation workflows using SoftPro's built-in tools and scripting capabilities., • Deliver tailored training sessions for users at all technical skill levels., • Translate complex system functionality into clear, actionable instruction that maps to day-to-day tasks., • Lead live webinars aligned to client-specific workflows and recent software updates., • Maintain deep working knowledge of SoftPro Select features, updates, and configuration capabilities., • Stay current on changes to the platform and related tools to ensure accurate support, training, and configuration., • Participate in ongoing professional development, including internal training sessions, vendor-led learning, and peer knowledge-sharing., • Collaborate with product, QA, and customer success teams to translate user feedback into actionable improvements., • Share configuration insights and user behavior trends to inform product planning and quality assurance efforts., • Step into new tasks or cross-functional projects as needed to support growth, collaboration, and continuous improvement. Core Experience • 1-2 years of experience with title production software, with at least 1 year specifically using SoftPro Select., • Hands-on experience configuring or implementing SoftPro Select, including template maintenance, automation workflows, and formula creation., • Familiarity with SPAdmin tools, including user permissions, settings adjustments, and configuration troubleshooting., • Background in title, escrow, or legal operations (e.g., title officer, escrow assistant, paralegal, etc.)., • Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)., • Strong troubleshooting skills with the ability to prioritize and resolve issues independently., • Ability to interpret and write formulas and code snippets within SoftPro Select is preferred., • Clear, professional written and verbal communication., • High attention to detail with strong organizational and time management skills., • Core hours are Monday-Friday from 8:30 AM to 5:30 PM Mountain Time or Pacific Time (Pacific Time preferred)., • Comfortable working independently and collaboratively in a fast-paced software-driven environment., • Ability to safely and successfully perform the essential functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and or quantitative productivity standards., • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards., • Regularly required to sit; use hands and fingers to grab, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl., • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer., • The employee must occasionally lift and/or move up to 25 pounds., • Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus., • Must be able to talk, listen and speak clearly on the telephone, in video conferencing and in person.