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  • Head Maitre d'
    Head Maitre d'
    2 hours ago
    $90000–$100000 yearly
    Full-time
    Manhattan, New York

    About the Role The Head Maître d’ owns NORTE’s reservation book and leads the guest experience from the first request for a table through the end of the visit. This role combines commercial judgment, precise dining room management, and highly personal hospitality. Working closely with the General Manager, the Head Maître d’ builds demand, develops regular guests, and ensures the room feels exceptional every night. In preparation for our upcoming opening, this position requires participation in a mandatory training program. Key Responsibilities Strategic Floor & Reservation Management • Own table inventory, availability, seating plans, pacing, and turn times., • Manage cancellations, waitlists, last-minute requests, and walk-ins to make effective use of every service., • Protect the guest experience while making sound decisions about covers and revenue., • Balance regulars, first-time guests, VIPs, celebrations, and walk-ins throughout the room. Guest Relations • Recognize guests, anticipate preferences, and turn first visits into lasting relationships., • Maintain accurate guest profiles and visit history in Loyalist., • Build genuine relationships with regulars, concierges, and the New York hospitality community., • Handle sensitive requests and guest recovery with discretion, warmth, and sound judgment. Service Leadership • Partner with the General Manager on daily reservation priorities, VIP arrivals, pacing, and guest experience., • Communicate seating decisions and guest information clearly to the host and service teams., • Make timely decisions during service as conditions change., • Serve as a trusted point of contact and an informed presence in the dining room. Qualifications • Prior experience as a Maître d’, Head Maître d’, or Reservations Manager at a high-demand New York City restaurant., • Direct, hands-on ownership of the reservation book, table inventory, waitlist, VIP relationships, and service pacing., • Strong command of Resy or OpenTable and restaurant table management., • Demonstrated ability to recognize guests, build regular clientele, and make effective decisions under pressure., • Excellent communication, organization, discretion, and sound business judgment., • Required: Fluent in English and Spanish, with the ability to communicate effectively in both languages, • Strong social intelligence, presence, and emotional awareness in high-profile guest-facing environments, • Proven ability to handle confidential and sensitive guest matters with professionalism, discretion, and sound judgment, • Warm, polished, and hospitality-driven demeanor, with a genuine passion for creating memorable guest experiences., • High level of professionalism, confidence, and poise in fast-paced, high-demand restaurant environments, • Preferred: Experience with a hospitality CRM such as Loyalist and established relationships within New York City’s restaurant community. Physical Requirements • Ability to work standing and walking for extended periods of time, • Ability to move and lift items up to 40 lbs as needed Measures of Success Success will be evaluated through covers and occupancy, effective use of released inventory, waitlist conversion, repeat visits, growth of the regular guest base, guest recognition, revenue performance, and the quality of the dining room experience Compensation Details • Compensation: $90,000.00 - $100,000.00 annual salary, • Schedule: Full-time, • Benefits & Perks: Paid Time Off, Employee Discounts, Health Insurance

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  • Bartender
    Bartender
    18 days ago
    $18 hourly
    Part-time
    Todt Hill, Staten Island

    Company Description Richmond County Country Club is New York City’s only private country club, with a legacy dating back to 1888. Role Description The Bartender is a part-time, on-site role based at Richmond County Country Club in Staten Island, NY. This role is responsible for preparing and serving alcoholic and non-alcoholic beverages, following club recipes and responsible service standards. Day-to-day tasks include greeting members and guests, taking beverage and food orders, setting up and breaking down bar stations, maintaining cleanliness and stock levels. The Bartender collaborates closely with serving staff and kitchen teams to ensure timely service during regular dining hours. This position also supports the creation of a welcoming atmosphere by engaging with guests professionally and upholding club policies and safety guidelines. Qualifications Strong Customer Service skills with a focus on creating a welcoming, member-centric experience. Clear, professional Communication skills for interacting with members, guests, and team colleagues. Knowledge of Food & Beverage service, including drink preparation, menu familiarity, and basic pairing recommendations. Proficient Bartending skills, including mixing classic and signature cocktails, responsible alcohol service, and bar setup/breakdown. Previous experience in hospitality or club, hotel, or restaurant environments preferred. Ability to stand for extended periods, lift moderate loads, and work evenings, weekends, and holidays as needed. Knowledge of local and state regulations related to alcohol service; relevant certifications (e.g., TIPS or equivalent) are a plus.

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