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Job DescriptionPatient Care Coordinator, HHA Manager VNS Westchester, A Destination Employer, has an exciting opportunity for a Patient Care Coordinator in our White Plains, NY headquarters! We are the premier Home Health organization in the Hudson Valley Region. The Patient Care Coordinator is responsible for managing various aspects of patient care. The intake process, ensuring a smooth and efficient communication and flow of information while providing excellent customer service. Oversight of daily operations of home health aide services such as supervision of home health aides, ensuring Electronic Visit Verification (EVV) compliance, initiating discharges, scheduling/coordination of home health aide services and collaborating with clinicians and families to ensure that clients receive timely and appropriate care in their homes. Great opportunity for growth, kind and caring culture, comprehensive benefits package! "We Take Care of Our People"Key Responsibilities: Intake: • Address patient inquiries and concerns with empathy and professionalism., • Provide clear information regarding services and the intake process, including required documentation and procedures., • Collect and verify patient information, including medical history, demographic details, and insurance/payment information., • Enter patient information accurately and in a timely manner into electronic health records (EHR) systems., • Collaborate closely with nursing staff and administrative teams to ensure an efficient intake process and start of services., • Identify and resolve issues related to patient intake, such as discrepancies in information or scheduling conflicts., • Provide support to patients in navigating the healthcare system., • Maintain patient confidentiality and adhere to HIPAA regulations.Oversight of daily operations of home health aide services:, • Schedule and coordinate home health aide assignments based on client needs, staff availability, and care plans., • Communicate effectively with home health aides, clients, and families to confirm appointments and address any scheduling concerns., • Monitor and adjust schedules to accommodate changes in client needs or staff availability, including managing last-minute requests or cancellations., • Maintain accurate records of scheduling activities, client care plans, and staff hours in the EHR., • Collaborate with clinical and administrative team to ensure continuity of care and alignment with treatment plans., • Assist in the onboarding and training of new home health aides, ensuring they understand scheduling protocols and client needs., • Act as a point of contact for home health aides to address questions, concerns, and feedback related to their schedules., • Ensure compliance with regulatory requirements and company policies regarding scheduling and client care., • Analyze scheduling patterns to improve efficiency and maximize resource utilization., • Oversee the implementation and utilization of EVV systems within the home health agency., • Ensure that home health aide visits are accurately recorded and verified using electronic systems on a daily basis., • Assist aides with the technology, and ensure that patient care is documented properly and efficiently., • Ensure accurate and timely entry of visit data, including start and end times, patient interactions, and services provided., • Ensure that discharge summaries are initiated promptly upon a patient’s discharge from a home care service and primary care provider is notified within 24-48 hours., • Ensure that the discharge summary is included in the patient’s electronic health record (EHR)., • Maintain accurate records of communication with patients, family and home health aides including complaints and incidents., • Participate in quality improvement initiatives.Qualifications:, • High school diploma or equivalent; an associate degree in healthcare administration or related field is preferred., • Previous experience in scheduling, coordination, or administration within a healthcare setting is desirable., • Familiarity with home health care services and understanding of client needs., • Strong organizational skills and attention to detail, with the ability to manage multiple priorities., • Excellent communication and interpersonal skills, with a focus on customer service., • Proficient in HHA exchange scheduling software and Microsoft Office Suite., • Ability to work independently and as part of a team., • Medical, Dental, Vision, • Pension, • Life Insurance, • Tax Deferred Annuity, • Short and Long Term disability, • Tuition Reimbursement, • Generous Paid Time off benefits Powered by JazzHR fWcKUgtrvx

Job DescriptionOverview Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal® is hiring a Security Client Manager, based out of our White Plains, New York branch. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience. RESPONSIBILITIES: Caring Leadership, Client Engagement, and Operational Oversight: • Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio, • Utilize Allied Universal's AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability, • Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets, • Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction, • Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements QUALIFICATIONS (MUST HAVE): • Must possess one or more of the following:, • Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization, • Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization, • High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization, • Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events), • Minimum of two (2) years of experience driving operational goals, • Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results, • Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction, • Proficiency in web-based applications and computer systems, including Microsoft Office, • Knowledge of safety protocols and service deliverables, • Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting, • Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently, • Law enforcement, military and/or contract or proprietary security services experience, • Experience managing a dispersed workforce in a multi-location operation, • Medical, dental, vision, basic life, AD&D, and disability insurance, • Enrollment in our company's 401(k)plan, subject to eligibility requirements, • Eight paid holidays annually, five sick days, and four personal days If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1473830