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Job DescriptionDescription: Description: The Release of Information (ROI) Specialist I within the VitalChart department of VRC Companies, LLC (“VRC”) is responsible for processing all assigned requests for medical records in a timely, efficient manner while ensuring accuracy and the highest quality service to healthcare clients. This position must, always, safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all Release of Information requests follow the request authorization, VRC, and healthcare facility policies as well as federal/state statutes, such as HIPAA. Additionally, this position is required to continually perform at a high quality and productivity level. This position interacts with the ROI Area Manager and/or ROI Team Leader regularly and will keep them informed of any concerns or issues regarding quality, connectivity, client concerns, and requestor issues that may impact VRC performance or service expectations. This position must conduct interpersonal relationships in a manner designed to project a positive image of VRC. Key Responsibilities / Essential Functions • Assigned Release of Information request types will primarily be Continuing Care and Disability Determination Services, with cross-training on other request types as supervisor deems appropriate based on experience and performance, • Accesses Release of Information requests and medical records for healthcare client(s) according to the specific procedure and security protocol for each client, • Completes Release of Information requests daily, prioritizing requests as needed based on turnaround timeframes and procedures of VRC and the service agreement between the healthcare facility and VRC, • validates requests and signed patient authorizations for compliance with HIPAA, other applicable federal and state statutes, and established procedure, • classifies request type correctly, • logs request into ROI software, • retrieves and uploads requested portions of the patient’s medical chart (from electronic or physical repository), • performs Quality Control checks to ensure accuracy of the release and to avoid breaches of Protected Health Information (PHI), • checks for accurate invoicing and adjusts invoice as needed, • releases request to the valid requesting entity, • Rejects requests for records that are not HIPAA-compliant or otherwise valid, • For records pulled from a physical repository, returns records to proper location per VRC and healthcare client procedure, • Documents in ROI software all exceptions, communications, and other relevant information related to a request, • Alerts supervisor to any questionable or unusual requests or communications, • Alerts supervisor to any discovered or suspected breaches immediately, • Alerts supervisor to any issues that will delay the timely release of records, • Answers requestor inquiries about a request in an informative, respectful, efficient manner, • Stores all records and files properly and securely before leaving work area., • Ensures adequate office supplies available to carry out tasks as soon as they arise, • Is available and knowledgeable to take on additional healthcare facilities or request types to assist during backlogs, • Understands that healthcare facility assignments (on-site and/or remote) are subject to change, • Carries out responsibilities in accordance with VRC and healthcare facility policies and procedures as well as HIPAA, state/federal regulations, and labor regulations, • Maintains confidentiality, security, and standards of ethics with all information, • Works with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner, • Alerts supervisor to any connectivity problems, malfunctions of software or computer/office equipment, or security risks in work environment, • Must adhere to all VRC policies and procedures., • Completes required training within the allotted timeframe, • Creating invoices and billing materials to send to our clients, • Ensuing that client information details are kept up to date, • High School Diploma (GED) required; degree preferred, • Prior experience with ROI fulfillment preferred, • Demonstrated attention to detail, • Demonstrated ability to prioritize, organize, and meet deadlines, • Demonstrated documentation and communication skills, • Demonstrated ability to maintain productivity and quality performance, • Basic knowledge of medical records and the Health Insurance Portability and Accountability Act of 1996 (HIPAA) preferred, • Prior experience with EHR/EMR platforms preferred, • Prior experience with Windows environment and Microsoft Office products, • Displays strong interpersonal skills with team members, clients, and requestors, • Must have strong computer skills and Microsoft Office skills, • Prior experience with operations of equipment such as printers, computers, fax, • machines, scanners, and microfilm reader/printers, etc. preferred, • Must be detailed oriented, self-motivated and can stay focused on tasks for extended periods of time., • Must be able to read, write, speak, and comprehend English. Bilingual skills are desirable.

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Flexible schedule craigslist - Map data OpenStreetMap compensation: tbd employment type: full-time experience level: entry level job title: Client Support Coordinator NURSE GALINAS CAREGIVING of NJ: CLIENT SUPPORT COORDINATOR JOB DESCRIPTION 1 | P a g e Job Description: Client Support Coordinator (CSC) Reports To: Integrated Care Nurse Navigator, Client Success Specialist, Nurse Manager, and CEO Works Alongside: Scheduling Team, HR Team, Client Experience Specialist, Field Staff Location: Office-based, with limited remote or after-hours coordination as assigned Position Summary The Client Support Coordinator (CSC) is the front-line anchor of Nurse Galinas Caregiving of New Jersey (NGCNJ). This person ensures that the office runs smoothly, communications stay clear, and every visitor, family member, or caregiver is greeted with warmth and professionalism. In addition to keeping daily operations organized and efficient, the CSC provides light HR and operational support and serves as the after-hours coordinator one week each month helping ensure continuity of care, staff coverage, and prompt response to urgent calls. This position is ideal for someone who is highly organized, dependable, calm under pressure, and passionate about helping people. Primary Responsibilities 2. HR & Operations Support NURSE GALINAS CAREGIVING of NJ: CLIENT SUPPORT COORDINATOR JOB DESCRIPTION 2 | P a g e Assist HR with onboarding tasks such as scheduling interviews, collecting forms, and maintaining personnel files. Track expiration dates for caregiver credentials, background checks, and certifications. Support payroll preparation by verifying time sheets and attendance logs. Help prepare employee recognition items and Caring Together, Growing Together program materials Help to report and confirm schedules Serve as an emergency companion in the field Maintain confidentiality of employee and client information at all times. Support the coordination of caregiver orientation and training sessions. 5. Key Performance Indicators (KPIs) NURSE GALINAS CAREGIVING of NJ: CLIENT SUPPORT COORDINATOR JOB DESCRIPTION 3 | P a g e Domain Key Metric Target Office Readiness Office opened, stocked, and operational by 9:00 AM 100% Communication Phone calls answered or returned within 5 minutes 100% HR Support Employee records updated and accurate 100% After-Hours Coordination Calls documented and resolved 100% Positive 7. Core Values: ICARE NURSE GALINAS CAREGIVING of NJ: CLIENT SUPPORT COORDINATOR JOB DESCRIPTION 4 | P a g e Every action at Nurse Galinas Caregiving is guided by ICARE: I Integrity & Innovation: Honesty and continuous improvement. C Compassion & Competence: Deep care paired with mastery of skills. A Accountability & Advocacy: Ownership and standing up for clients and team. R Respect & Reliability: Dignity and dependability. E Excellence & Engagement: Pursuing top-tier outcomes through teamwork. The Value of Your Role As the Client Support Coordinator, you are the heartbeat of the agency. Your calm creates safety, your organization creates stability, and your kindness creates loyalty Every call you answer and every visitor you greet is part of someones peace of mind and you make that possible. Physical Requirements Ability to sit or stand for extended periods. Manual dexterity for frequent computer use. Light lifting (up to 25 pounds). OSHA Category 2 (limited exposure to clinical settings)

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. This role is entirely remote and offers full-time/Part time hours with flexibility. Comfortable working remotely and independently.

Have access to a computer and a reliable internet connection.

Have access to a computer and a reliable internet connection.

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