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You will build the vertical strategy for a portfolio of complex enterprise accounts, partnering cross-functionally with Sales, Operations, Product, Customer Care, and Marketing to deliver exceptional customer outcomes and sustainable revenue growth. Partner with Product on voice-of-customer, roadma

TrueCar is a leading automotive digital marketplace, and we are on a mission to make car buying and selling easy, transparent, and efficient. We work to empower consumers with data and foster connections with our network of Certified Dealers who share our belief that truth, transparency, and fairness are the foundation of a great experience. We forge partnerships to power car-buying programs for some of America’s most trusted brands. And we continually innovate to provide useful tools, research, market context, and pricing transparency to help consumers feel empowered and confident throughout their journey. As consumers’ priorities and shopping habits shifted, so did we. We are building a modern-day marketplace and invite you to join the TrueCar Crew. You can have a real and direct impact on our journey as we continue to evolve and revolutionize the car-buying and selling experience. The Opportunity: TrueCar is seeking an ambitious sales professional with a passion for helping automotive dealers grow their business. The Business Development Manager is responsible for closing accounts for their assigned book of business to achieve revenue and profitability growth aligned with strategic goals. Reporting to the Director, Dealer Services, the Business Development Manager is responsible for identifying, developing, and managing relationships at all levels within assigned and new accounts, acting as a liaison between the dealer and TrueCar, understanding the needs of the dealer, and educating dealers on TrueCar products as solutions to their dealership needs. This position requires strong coordination with cross-functional teams, including dealer performance, dealer operations, and dealer training teams. The ideal candidate for this role will reside in the greater Philadelphia, PA area. How you will contribute to TrueCar’s success: • Identify, develop, manage, and close new business opportunities at assigned and new accounts, ensuring cross-functional and organizational alignment., • Build a strong 90-day sales pipeline to ensure a long-term and sustainable sales roadmap within your book of business., • Establish and maintain strong relationships with senior leaders and key decision-makers at dealerships., • Meet or exceed sales goals within an assigned book of business. Independently grow an assigned book of business and actively collaborate with the Account Managers group to retain accounts., • Prepare and present proposals and negotiate terms and conditions with dealers., • Support in dealer escalations with all involved functional areas, including dealer performance and sales operations teams, to assure approval and success. Support resolution of challenges where required., • Serve as liaison between the dealer, dealer performance manager, and dealer implementation team with respect to product implementation and continuous product management., • In partnership with the dealer training team, learn about new or upcoming products and features, ensuring a high level of personal proficiency in knowledge and functionality of products. Serve as subject matter expert in TC products., • Support a team environment with strong morale and positive energy anchored on sales goals., • Report and record all sales activity notes within Salesforce and communicate properly with applicable team members., • Serve as a change agent, leading change and acting as a catalyst for continuous improvement., • Support in the management of accounts receivable for assigned accounts., • Demonstrate a high level of attentiveness toward customers and actively contribute to a culture that encourages high-quality service with a sense of urgency., • Develop trusting relationships and open communication, accepting feedback (up and down)., • Additional ad hoc responsibilities as determined by the needs of the business. Your Expertise: • Proven success in retail sales in an automotive dealership environment., • Experience in digital media advertising., • Excellent communication and presentation skills, with the ability to listen for understanding, influence outcomes, and negotiate with clients., • Proven ability to identify, initiate, negotiate, and close deals., • Proven track record of consistently meeting and/or exceeding sales goals., • Ability to formulate, implement, and execute sales strategy, plans, and tactics in a competitive environment., • Experience with Salesforce or other Customer Relationship Management tool utilization., • Experience interfacing with client contacts at various levels and demonstrated ability to effectively present information, including complex technical content, and respond to dealer requirements/requests., • Demonstrated understanding of client standards and requirements as they pertain to offered products, features, and capabilities., • Strong sales skills with the ability to create tangible interest for new ideas and product opportunities with clients., • Ability to communicate client requirements and methodologies to the internal organization to ensure alignment., • High integrity, self-starter, strong work ethic, with a high level of energy., • Tech-savvy with the ability to understand, interpret, and present data using a consultative approach., • Ability to grasp new concepts quickly with an open mind for change and a willingness to solve problems., • Strong understanding of auto dealerships, both larger dealer groups and family-owned., • Ability to travel domestically by airplane or car, including overnight trips up to 75% of the time Please note that final interviews may be conducted in-person at the Company's sole discretion. Base salary + target incentive: $155,000 - $165,000 Your TrueCar Experience At TrueCar, we champion remote work because we know great work can happen anywhere. This flexibility allows our TrueCar Crew to live and work from anywhere in the U.S. (with some role-based exceptions). To support our remote team, we provide a home office setup that suits their needs and offer monthly reimbursements for phone and internet connectivity. You will receive excellent benefits that include, but are not limited to, 100% employer-paid health, vision, and dental premiums; a 401(k) plan with company contributions; a wellness reimbursement account; and learning & development reimbursement opportunities. We also understand the importance of recharging, so we offer flexible PTO for exempt TrueCar Crew Members and a generous PTO accrual policy for non-exempt TrueCar Crew Members, in addition to 14 company-paid holidays and 2 floating holidays. In short, we care deeply about our Crew Members and have designed employee-centric programs that reflect this. At TrueCar, we believe in the power of diversity to create a deeper understanding of our consumers and partners, driving innovation in our products. We welcome a workforce that reflects the diversity of car-buying consumers and encourage everyone interested in our mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other characteristic protected by applicable law. We will consider qualified applicants with arrest and conviction records in accordance with applicable law. Additionally, TrueCar will provide reasonable accommodations for qualified individuals with disabilities. TrueCar does not accept unsolicited agency submissions. If you are based in California, we encourage you to read this important information for California residents linked ___. #LI-Remote

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life. This position is accountable for the timely & compliant billing of customer orders to patients. When insurance coverage is available, this position is responsible for reviewing patient balances and ensuring accurate billing for services after federal, state and commercial insurance plans have processed their claims. This position will also establish payment arrangements with patients and collect on balances, following KMTS policies and procedures, while minimizing bad debt and continuous improvement of cash flow. This position will work side-by-side with the Director of Collections in improving the overall patient collection process, as well as collaborate with the various customer support teams across the organization to ensure an overall positive customer experience consistent with Kestra core values. This position will be Monday - Friday, 8am - 5pm Pacific Standard Time. ESSENTIAL DUTIES • Ensure patients statements are generating appropriately, reconciling patient balances identified in the revenue cycle management (RCM) system with both the insurance explanation of benefits (EOB) and our statement system., • Supports call center operations by receiving patient inbound calls, assisting patients with any questions or clarifications regarding their billing statement., • Works with the patient to establish payment terms consistent with Kestra policies and procedures, including but not limited to establishing payment plans, assisting the patient in applying for CareCredit or Financial Assistance, and/or negotiating discounts., • Utilize the various RCM systems to assist patients with making credit card and bank account payments, set up payment plans and initiate billing/statement holds., • Research and resolve patient billing concerns, escalating issues as appropriate to leadership., • Identify if specific receivables are to be qualified as refunds, adjustments or write-offs, initiating the appropriate transaction with the RCM system to resolve open accounts receivable (AR)., • Initiate patient outbound calls to drive patient cash collections., • Identify and communicate issues leading to patient complaints to supervisor, enabling continuous process improvement and a positive customer experience., • Review and complete daily /weekly tasks to achieve patient collection goals., • Assist in the development of training materials that will be shared across functions. COMPETENCIES • Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement., • Integrity: Commitment, accountability, and dedication to the highest ethical standards., • Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service., • Action/Results: High energy, decisive planning, timely execution., • Innovation: Generation of new ideas from original thinking., • Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. Education/Experience Required: • 5 years of experience in the healthcare billing and/or collection environment, • 3 years of experience in healthcare customer service environment, • 1 year in DME/HME environment, • Experience with Bonafide and/or CollectPlus, • Experience with Salesforce Supervisory Responsibilities • None Work ENVIRONMENT • Fast-paced, remote-based role, • Minimal noise volume typical to an office environment, • Extended hours when needed, • Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment post-offer. PHYSICAL DEMANDS • Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage, • Frequent stationary position, often standing or sitting for prolonged periods of time, • Frequent computer use, • Frequent phone and other business machine use, • Occasional lifting required, up to 25 pounds TRAVEL Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided. If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted. Salary: Annualized between $66,000 and $76,000. Depending on experience and location. Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, disability, age, sexual orientation, gender identity and/or expression, marital status, or any other characteristic protected by law. We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S. Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment.

About DeleteMe: DeleteMe is the leader in proactive privacy protection. We help security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection. DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That’s why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce. DeleteMe is led by a passionate and experienced team and driven by a powerful mission to empower consumers with privacy. Job SummaryLead a team of Customer Success Managers and help Public Sector organizations succeed with our SaaS product. In this high-impact role, you'll work closely with customers to understand their needs, develop and implement customer success plans, and drive adoption and retention. You'll also play a key role in building and executing strategy for the Public Sector team. The manager of Public Sector will work closely with the Director of Success in expanding the DeleteMe Public Sector team and ensuring that all Public Sector clients receive the appropriate level of service. Your primary responsibility will be to develop and execute strategies for Public Sector organizations in collaboration with the Director of Success. You will also work with the Public Sector Sales team to create suitable renewal, expansion and save motions to increase retention. Additionally, you will partner with the DeleteMe Onboarding team to implement and adopt strategies for new customers. As the Manager of Public Sector, you will support key Public Sector accounts, and provide mentorship and supervision to other Public Sector CSMs. Responsibilities-Achieve high client retention and renewal rates, partnering with Sales to optimize net renewal rates.-Proactively identify risk mitigation strategies to reduce client churn and contraction.-Understand DeleteMe customer’s business needs and opportunities for growth with existing customers-Act as a product expert and evangelist for DeleteMe’s customers and customer evangelist with internal DeleteMe stakeholders (Voice of the Customer)-Work cross-functionally with a variety of departments on projects to enhance the product and customer experience-Develop and implement best practices for client engagements to deliver continuous value.-Lead Executive Business Reviews (EBRs) for high-value customers to demonstrate realized product value and strategic roadmap."-Help create a referenceable pipeline of customers to highlight and elevate the DeleteMe brand and overall brand awareness throughout the privacy industry-Create customer advocates within your book of business and help drive the new business pipeline with referral customers. Core Job Requirements-Experienced Manager or Director with a background in high-intensity start-up or corporate environments, Remote work experience a plus.-Experience in government procurement processes, preferably in a SaaS company.-Minimum of 5-8+ years of experience in Customer Success, Partner Success, Onboarding, or Implementation for SaaS companies.-Minimum of 3-5 years in a leadership role working with Public Sector customers, wherein you navigated procurement and renewal processes with SLED and Federal accounts. -A deep understanding of Customer Experience and Customer Lifecycle.-Proven track record of supporting successful Customer Experience programs.-Demonstrated ability to communicate effectively with a diverse group of stakeholders.-An entrepreneurial and 'get-things-done' mindset focused on delivering results.-This role requires domestic and international travel. All standard travel expenses will be covered in accordance with the company's travel reimbursement policy. Technical Job Requirements:-Experience building and managing reports and dashboards in Salesforce.com-Demonstrated ability using Microsoft Excel for data analysis on single-source and multi-source data sets.-Deep understanding of cyber threats such as social engineering, doxxing profile development, and advanced spearphishing. What We Offer: -Comprehensive health benefits - Medical, Vision, Dental -Generous 401k matching up to 6%-20 days paid time off-15 sick days-12 company-paid holidays-Childcare expense reimbursement-Fitness and cell phone reimbursement-Birthday time offWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

288678 The HubSpot Product team is passionate about building tools that help businesses market, sell, serve their customers, and ultimately grow better. We build for more than 250,000 customers in over 120 countries around the world. Our team has scaled rapidly over the past few years, and our need for adaptable and remarkable product leaders has grown in kind. Our product leaders have a few things in common: they are strong visionaries with previous success in defining a strategic roadmap, working with their team to solve real customer problems, and positioning products in the market successfully. They are able to work autonomously, lead with psychological safety, and grow a team into more than the sum of its parts. We are looking for a Group Product Manager to lead our Data Platform & Context product group. This team is responsible for building the foundational systems that power how data is structured, connected, and transformed into usable context across HubSpot. As AI becomes central to CRM workflows, this platform is evolving into the context layer that powers all AI agents, automation, and customer experiences across HubSpot. You will lead a group of teams building the infrastructure and experiences that allow HubSpot products, integrations, and AI agents to reliably access, reason over, and act on customer data. This includes both structured systems (objects, APIs, query engines) and unstructured pipelines (conversations, events, signals) that together enable intelligent workflows across the platform. This GPM role will be responsible for leading a growing team of PMs focused on enabling marketers, sales reps, customer success teams, and developers to work with complete, connected, and actionable customer data. These teams include: • Data Foundations (Objects, Metadata, APIs) - Core systems that define how customer data is structured, stored, and accessed across HubSpot., • Query & Data Access (SQL, Query Frameworks, Event Pipelines) - Systems that enable reliable, scalable querying and real-time data access for both internal teams and external developers., • Unstructured Data & Signals (Conversations, Events, Content) - Pipelines that transform raw interactions into usable signals for segmentation, reporting, and AI workflows., • Context & Data Agent Platform - Systems that unify enrichment, intent, and research signals into a single context layer that powers downstream agents and product experiences. The Data Platform & Context group is a critical part of HubSpot’s long-term strategy. As HubSpot evolves into an AI-first CRM, the ability to transform raw data into high-quality, reliable context becomes a key differentiator. This team is responsible for ensuring that every product, agent, and workflow across HubSpot is powered by accurate, complete, and continuously improving customer data. In this role, you will define how HubSpot: • builds a self-improving data and context layer, • enables AI agents to operate with high-quality signals, • creates a durable data moat through compounding customer interactions If you are excited about shaping the foundation of AI-powered CRM systems and leading teams that operate at the intersection of data, platform, and product experience, we want to talk to you. • Join a deeply product-led culture and shape one of HubSpot’s most strategic platform investments, • Define and drive the strategy and roadmap for HubSpot’s Data & Context platform, • Guide new product ideas from concept to launch across both platform and AI-driven experiences, • Partner closely with Engineering and UX to build scalable, intuitive, and developer-friendly systems, • Work across teams to ensure data and context power every product experience across HubSpot, • Use data to identify opportunities and drive high-impact platform and product improvements, • Influence executive-level strategy and shape HubSpot’s long-term AI and data direction, • Build and coach a high-performing team of Product Managers, • Foster a culture of ownership, clarity, and customer-centric thinking, • Create alignment across complex cross-functional teams, • Proven experience leading and growing product management teams at the GPM, Director, or equivalent level, • Deep experience building data platforms, infrastructure, or developer-facing products, • Strong understanding of data systems such as APIs, data models, metadata systems, query engines, and event-driven architectures, • Experience working with unstructured data, signals, and large-scale data pipelines, • Experience building or integrating AI-powered products and workflows, • Strong understanding of how data powers AI systems (training data, context building, inference, evaluation), • Familiarity with AI evaluation frameworks and improving model quality using real-world product signals, • Experience with growth initiatives, platform adoption, and usage-driven product ecosystems, • Strong communication and stakeholder alignment skills across product, engineering, and leadership, • Ability to balance platform investments with end-user product outcomes, • Passion for building products that combine technical depth with great user experience, • Proven ability to coach and develop product managers, • A collaborative mindset and commitment to building inclusive, high-performing teams Pay & Benefits The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons. ___ will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s ___. Benefits are also an important piece of your total compensation package. Explore the ___ HubSpot offers to help employees grow better. At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community. Annual Cash Compensation Range: $192,288 - $307,712 USD We know the ___ and___ can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us ___. At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page ___. India Applicants: link to HubSpot India's equal opportunity policy ___. About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We’re building a company___. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. Explore more: HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found ___. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's ___ for details on data processing and your rights.

Manage customers with clear communication and needs analysis. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers. While the role is 100% remote there will be up to 20% travel as needed for client needs.

TrueCar is a leading automotive digital marketplace, and we are on a mission to make car buying and selling easy, transparent, and efficient. We work to empower consumers with data and foster connections with our network of Certified Dealers who share our belief that truth, transparency, and fairness are the foundation of a great experience. We forge partnerships to power car-buying programs for some of America’s most trusted brands. And we continually innovate to provide useful tools, research, market context, and pricing transparency to help consumers feel empowered and confident throughout their journey. As consumers’ priorities and shopping habits shifted, so did we. We are building a modern-day marketplace and invite you to join the TrueCar Crew. You can have a real and direct impact on our journey as we continue to evolve and revolutionize the car-buying and selling experience. The Opportunity: TrueCar is seeking an ambitious sales professional with a passion for helping automotive dealers grow their business. The Business Development Manager is responsible for closing accounts for their assigned book of business to achieve revenue and profitability growth aligned with strategic goals. Reporting to the Director, Dealer Services, the Business Development Manager is responsible for identifying, developing, and managing relationships at all levels within assigned and new accounts, acting as a liaison between the dealer and TrueCar, understanding the needs of the dealer, and educating dealers on TrueCar products as solutions to their dealership needs. This position requires strong coordination with cross-functional teams, including dealer performance, dealer operations, and dealer training teams. The ideal candidate for this role will reside in the Charlotte, NC, or Raleigh, NC areas. How you will contribute to TrueCar’s success: • Identify, develop, manage, and close new business opportunities at assigned and new accounts, ensuring cross-functional and organizational alignment., • Build a strong 90-day sales pipeline to ensure a long-term and sustainable sales roadmap within your book of business., • Establish and maintain strong relationships with senior leaders and key decision-makers at dealerships., • Meet or exceed sales goals within an assigned book of business. Independently grow an assigned book of business and actively collaborate with the Account Managers group to retain accounts., • Prepare and present proposals and negotiate terms and conditions with dealers., • Support in dealer escalations with all involved functional areas, including dealer performance and sales operations teams, to assure approval and success. Support resolution of challenges where required., • Serve as liaison between the dealer, dealer performance manager, and dealer implementation team with respect to product implementation and continuous product management., • In partnership with the dealer training team, learn about new or upcoming products and features, ensuring a high level of personal proficiency in knowledge and functionality of products. Serve as subject matter expert in TC products., • Support a team environment with strong morale and positive energy anchored on sales goals., • Report and record all sales activity notes within Salesforce and communicate properly with applicable team members., • Serve as a change agent, leading change and acting as a catalyst for continuous improvement., • Support in the management of accounts receivable for assigned accounts., • Demonstrate a high level of attentiveness toward customers and actively contribute to a culture that encourages high-quality service with a sense of urgency., • Develop trusting relationships and open communication, accepting feedback (up and down)., • Additional ad hoc responsibilities as determined by the needs of the business. Your Expertise: • Proven success in retail sales in an automotive dealership environment., • Experience in digital media advertising., • Excellent communication and presentation skills, with the ability to listen for understanding, influence outcomes, and negotiate with clients., • Proven ability to identify, initiate, negotiate, and close deals., • Proven track record of consistently meeting and/or exceeding sales goals., • Ability to formulate, implement, and execute sales strategy, plans, and tactics in a competitive environment., • Experience with Salesforce or other Customer Relationship Management tool utilization., • Experience interfacing with client contacts at various levels and demonstrated ability to effectively present information, including complex technical content, and respond to dealer requirements/requests., • Demonstrated understanding of client standards and requirements as they pertain to offered products, features, and capabilities., • Strong sales skills with the ability to create tangible interest for new ideas and product opportunities with clients., • Ability to communicate client requirements and methodologies to the internal organization to ensure alignment., • High integrity, self-starter, strong work ethic, with a high level of energy., • Tech-savvy with the ability to understand, interpret, and present data using a consultative approach., • Ability to grasp new concepts quickly with an open mind for change and a willingness to solve problems., • Strong understanding of auto dealerships, both larger dealer groups and family-owned., • Ability to travel domestically by airplane or car, including overnight trips up to 75% of the time Please note that final interviews may be conducted in-person at the Company's sole discretion. Base salary + target incentive: $155,000 - $165,000 Your TrueCar Experience At TrueCar, we champion remote work because we know great work can happen anywhere. This flexibility allows our TrueCar Crew to live and work from anywhere in the U.S. (with some role-based exceptions). To support our remote team, we provide a home office setup that suits their needs and offer monthly reimbursements for phone and internet connectivity. You will receive excellent benefits that include, but are not limited to, 100% employer-paid health, vision, and dental premiums; a 401(k) plan with company contributions; a wellness reimbursement account; and learning & development reimbursement opportunities. We also understand the importance of recharging, so we offer flexible PTO for exempt TrueCar Crew Members and a generous PTO accrual policy for non-exempt TrueCar Crew Members, in addition to 14 company-paid holidays and 2 floating holidays. In short, we care deeply about our Crew Members and have designed employee-centric programs that reflect this. At TrueCar, we believe in the power of diversity to create a deeper understanding of our consumers and partners, driving innovation in our products. We welcome a workforce that reflects the diversity of car-buying consumers and encourage everyone interested in our mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other characteristic protected by applicable law. We will consider qualified applicants with arrest and conviction records in accordance with applicable law. Additionally, TrueCar will provide reasonable accommodations for qualified individuals with disabilities. TrueCar does not accept unsolicited agency submissions. If you are based in California, we encourage you to read this important information for California residents linked ___. #LI-Remote

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life. This position is accountable for the timely & compliant billing of customer orders to patients. When insurance coverage is available, this position is responsible for reviewing patient balances and ensuring accurate billing for services after federal, state and commercial insurance plans have processed their claims. This position will also establish payment arrangements with patients and collect on balances, following KMTS policies and procedures, while minimizing bad debt and continuous improvement of cash flow. This position will work side-by-side with the Director of Collections in improving the overall patient collection process, as well as collaborate with the various customer support teams across the organization to ensure an overall positive customer experience consistent with Kestra core values. ESSENTIAL DUTIES • Ensure patients statements are generating appropriately, reconciling patient balances identified in the revenue cycle management (RCM) system with both the insurance explanation of benefits (EOB) and our statement system., • Supports call center operations by receiving patient inbound calls, assisting patients with any questions or clarifications regarding their billing statement., • Works with the patient to establish payment terms consistent with Kestra policies and procedures, including but not limited to establishing payment plans, assisting the patient in applying for CareCredit or Financial Assistance, and/or negotiating discounts., • Utilize the various RCM systems to assist patients with making credit card and bank account payments, set up payment plans and initiate billing/statement holds., • Research and resolve patient billing concerns, escalating issues as appropriate to leadership., • Identify if specific receivables are to be qualified as refunds, adjustments or write-offs, initiating the appropriate transaction with the RCM system to resolve open accounts receivable (AR)., • Initiate patient outbound calls to drive patient cash collections., • Identify and communicate issues leading to patient complaints to supervisor, enabling continuous process improvement and a positive customer experience., • Review and complete daily /weekly tasks to achieve patient collection goals., • Assist in the development of training materials that will be shared across functions. COMPETENCIES • Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement., • Integrity: Commitment, accountability, and dedication to the highest ethical standards., • Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service., • Action/Results: High energy, decisive planning, timely execution., • Innovation: Generation of new ideas from original thinking., • Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. Education/Experience Required: • 5 years of experience in the healthcare billing and/or collection environment, • 3 years of experience in healthcare customer service environment, • 1 year in DME/HME environment, • Experience with Bonafide and/or CollectPlus, • Experience with Salesforce Supervisory Responsibilities • None Work ENVIRONMENT • Fast-paced, remote-based role, • Minimal noise volume typical to an office environment, • Extended hours when needed, • Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment post-offer. PHYSICAL DEMANDS • Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage, • Frequent stationary position, often standing or sitting for prolonged periods of time, • Frequent computer use, • Frequent phone and other business machine use, • Occasional lifting required, up to 25 pounds TRAVEL Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided. If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted. Salary: Annualized between $66,000 and $76,000. Depending on experience and location. Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, disability, age, sexual orientation, gender identity and/or expression, marital status, or any other characteristic protected by law. We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S. Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment.

Vercel's Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web. At Vercel, our mission is to enable the world to ship the best products and that goes hand in hand with creating an environment where you can do the best work of your life. The Vercel Sales Engineering Team enables the power of our advanced platform to be realized by frontend teams working on innovative digital projects around the globe. We use our deep experiences in web development and Internet infrastructure to provide pre-sales guidance for enterprises who are moving to the most developer-friendly platform in the world. Sales Engineers play a key role in our Sales process by partnering with Account Executives to plan, prepare and complete strategic deals in complex sales cycles, with a focus on value-based selling. You'll find a collaborative environment at Vercel, where everyone brings different strengths from a variety of backgrounds, and jumps in to help one another improve and accomplish our goals. Vercel is seeking a Sales Engineer, EMEA who combines their technical knowledge with persuasive sales skills! We require a background in JavaScript, along with a broad understanding of modern web development approaches and best practices. Reporting to the Director of Sales Engineering you will be responsible for answering technical questions, advising on standard methodologies, identifying and uncovering current needs, exploring and validating potential solutions, and supporting the project's benefits and viability for enterprise prospects. • Provide technical support to the sales team, prospects, and customers throughout the entire sales cycle, • Be the expert in Vercel's platform, solutions, and services and how they can be applied to solve business needs, • Develop and present demonstrations of the Vercel solutions, • Manage and run PoCs, guiding measures of success and towards meaningful outcomes, • Respond to Security Documents, coordinating with other internal specialist teams, • Respond to RFPs and other required formal written responses for sales opportunities, • Be an interface to Product and Engineering teams, representing Voice of Customer, • You focus on learning, guiding, collaboration, mentorship, and grow, • You have German Language skills, • You have a passion for helping people develop an accurate mental model of how our technology works and have the ability to quickly build a rapport and become a trusted advisor, • You can transform jargon into a cogent narrative relating to the specific needs of a wide range of people, from frontend developers to IT managers and enterprise C-levels, • You are able to weave together discussions about business benefits, strategic value, and technical efficacy with the ability to envision, create and develop custom demos, • You understand how to lead a project and prioritize between competing demands, • You possess strong technical skills, ideally from software development experience or previous pre-sales experience, • You are an expert in internet technologies: TCP, DNS, HTTP(S), TLS, • You are aware of the broader technical ecosystems, including Headless CMS, Media, payments, eCommerce, Analytics, etc., • You're experienced with load and performance testing for enterprise web applications, • You understand best practices in enterprise network architecture and security, • You have 3+ years of experience in a customer-facing sales or consulting role, • Deployed Next.js applications to a production environment, • Worked on teams self-hosting Next.js on their Kubernetes (k8s) cluster, • Earned Cloud Solutions Architect Certifications, • Engaged with platform security & privacy regulatory standards like PCI DSS, HIPAA, and SOC-2, • Attained an Undergraduate degree in Computer Science, Engineering or related fields, • Great compensation package and stock options., • Inclusive Healthcare Package., • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills., • Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays., • Remote Friendly - Work with teammates from different time zones across the globe., • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

REPORTS TO: Managing Director, Financial ConsultingSTATUS: Full-Time (40 hours/week), ExemptANNUAL SALARY: FC $130,000 to $142,500 - Senior FC $145,000 to $160,000LOCATION: Hybrid in California (or Remote, in California) This is a hybrid position that requires a minimum, in-office presence of one day per week from either our San Francisco, Sacramento, or Los Angeles office (or optionally, remote from within California if commute distance would prove a hardship). We are hiring for ONE position at one the following levels of seniority, depending on qualifications and experience: • Financial Consultant FINANCIAL CONSULTANTS ("FCs) and SENIOR FINANCIAL CONSULTANTS ("SFCs") are responsible for advising clients on financial strategies to structure and maximize equity and bond or loan proceeds raised, selection of equity investors and lenders, and negotiation of deal terms, preparation of financial projections and assistance in obtaining funding from a large array of competitive programs including, but not limited to: • Tax-Exempt Private Activity Mortgage Revenue and 501(c)3 Bonds, • Federal 9% and 4% Low Income Housing Tax Credits and State of CA Tax Credits, • State of California Housing and Community Development (HCD) programs including: Affordable Housing and Sustainable Communities (AHSC); No Place Like Home (NPLH); Homekey; and Multifamily Finance Super NOFA which includes Veterans Housing and Homelessness Prevention Program (VHHP), Multifamily Housing Program (MHP),Joe Serna Jr. Farmworker Housing Grant (FWHG), and Infill Infrastructure Grant (IIG), • California Housing Finance Agency (CalHFA) Mixed Income Program (MIP) and tax-exempt permanent loan and bond issuance programs, • State and local government HOME, CDBG, Permanent Local Housing Allocation (PHLA) and local trust funds, • McKinney Supportive Housing Program, • USDA Rural Development programs, • Project-based Section 8 Vouchers and contract extensions, • HUD multifamily and public housing programs, including Rental Assistance Demonstration (RAD), Section 8 PBRA contracts, 202/811 recapitalizations, FHA mortgage insurance, MAHRA, and Preservation programs, • Federal Home Loan Bank AHP Program, • Independently run the Partnership’s in-house proforma considering all of the above funding sources, their rules and interactions., • Provide expert advice to nonprofit and local government housing agency partners regarding the optimal use of all the financing programs and services described above., • Provide expert consulting services on syndication and resyndication structuring, including a strong understanding of tax and financial concepts, as well as investor negotiating strategies. QUALIFICATIONS & REQUIREMENTS FINANCIAL CONSULTANT: Our ideal candidate is someone with current and advanced knowledge in affordable multifamily housing development and financing. Those with experience in applying for and structuring tax-exempt bonds, recent project management experience with a LIHTC housing developer, and/or experience in delivering or designing related trainings are highly encouraged to apply. With this, we are seeking individuals that are detail-oriented, self-starters, possess strong organizational skills and the ability to multitask overlapping deadlines and assignments, and have strong interpersonal and communication (verbal and written) skills. We recognize that each applicant for this role will bring unique skills, knowledge, experiences, and background to this position. We welcome diverse experiences and perspectives in our applicant pool, and at a minimum are seeking candidates who possess the following: • At least four (4) years' experience in affordable multifamily housing development and financing., • Master’s degree in a directly related field may substitute for up to one year of work experience., • Detailed knowledge of current multifamily financing techniques and resources including the rules of at least the most important financing programs listed., • Extensive hands-on experience with the Low Income Housing Tax Credit (LIHTC) program including experience preparing LIHTC applications with minimal supervision and detailed knowledge of LIHTC investment structuring and analysis., • Extensive experience in developing and running multifamily rental real estate proformas., • Knowledge of and ability to communicate about affordable rental housing policy issues., • Proficiency with Apple computers and various cloud-based tools such as Salesforce, DropBox, Google Drive, and Microsoft OneDrive or willingness and ability to learn such tools., • Expert level ability with Microsoft Office products including Excel, Word and PowerPoint., • Alignment with the Partnership’s mission and commitment to diversity, equity, and inclusion. We recognize that each applicant for this role will bring unique skills, knowledge, experiences, and background to this position. We welcome diverse experiences and perspectives in our applicant pool, and at a minimum are seeking candidates who possess the following: • At least seven (7) years' experience in affordable multifamily housing development and financing., • Master’s degree in a directly related field may substitute for up to one year of work experience., • Detailed knowledge of current multifamily financing techniques and resources including the rules of at least the most important financing programs listed., • Extensive hands-on experience with the Low Income Housing Tax Credit (LIHTC) program including experience preparing LIHTC applications with minimal supervision and detailed knowledge of LIHTC investment structuring and analysis., • Extensive hands-on experience in at least one of the following:, • Applying for and structuring tax-exempt bonds and State of CA HCD programs;, • Proforma modeling, including full tax analysis; and, • Lender/investor negotiations and document review., • Extensive experience in developing and running multifamily rental real estate proformas., • Knowledge of and ability to communicate about affordable rental housing policy issues., • Proficiency with Apple computers and various cloud-based tools such as Salesforce, DropBox, Google Drive, and Microsoft OneDrive or willingness and ability to learn such tools., • Expert level ability with Microsoft Office products including Excel, Word and PowerPoint., • Alignment with the Partnership’s mission and commitment to diversity, equity, and inclusion. The Partnership offers annual performance-based salary increases and maintains competitive compensation ranges. Starting salary is determined based on the candidate’s experience, knowledge, and skill level. The salary range for each position level is as follows: • Financial Consultant: $130,000 - $142,500, • Medical Benefits:, • 100% employer-paid medical, dental, and vision insurance, • 80% premium coverage for dependents, • Medical waiver subsidy for employees who opt out of health insurance, • Employer-paid Health Reimbursement Account (HRA) covering up to $1,200/year for out-of-pocket medical expenses, • Workplace Support:, • Hybrid work model, • Employer-funded Specialty Reimbursement Account of up to $500 for home office equipment in the first year and $250 annually thereafter, • Cell phone and home internet reimbursement, • Office commuter subsidy of up to $220 per month, • Financial Wellness:, • 403(b) retirement plan with employer contributions based on years of service, • Dependent Care Flexible Spending Account (FSA), • Time Off & Support:, • Immediate paid time off (PTO) accrual and usage with no waiting period, • Access to an Employee Assistance Program (EAP) for mental health and personal support ABOUT THE CALIFORNIA HOUSING PARTNERSHIP The Partnership is a dynamic nonprofit “think and do tank” providing critical technical assistance, training, applied research and policy leadership to increase the production and preservation of affordable and sustainable homes serving Californians who are low-income. To achieve this mission, the Partnership’s three technical assistance teams (finance, clean energy, applied research) work closely with a network of more than 60 mission-driven nonprofit and government housing agencies throughout California, as well as the nonprofit associations who represent them. A deep commitment to racial equity and inclusion grounds the Partnership’s work and policies – click here to learn more about our core equity values. An Equity Policy Advisory Board ensures that the perspectives and experiences of low-income renters also grounds our work – click ___ to learn more about this board. EQUAL OPPORTUNITY EMPLOYER The California Housing Partnership is an equal opportunity employer and is committed to creating a diverse, equitable, and inclusive workplace. We strongly encourage people of diverse backgrounds and identities to apply. For more information about the Partnership, visit our website at ___.

responsible for the leadership and management efforts involved in resolution of complex interrelated departmental applications and reporting issues associated with Cerner CCL customization and Reporting This Jobot Job is hosted by: Brett Walker Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $132,000 - $160,000 per year A bit about us: Leading Health System on the west coast...inquire today to learn more! Why join us? Looking for PST or CST located - 100% remote options. Great healthcare benefits from a leading university driven healthcare system. Job Details Summary: The Cerner Application Developer, Senior is responsible for the leadership and management efforts involved in resolution of complex interrelated departmental applications and reporting issues associated with Cerner CCL customization and Reporting . The strategic elements of this position require analytical skills to assist in defining business requirements and help the business develop and implement solutions. Incumbents provide a key role in defining and resolving day to day system performance, data and architecture issues as well as planning and participating in system installations. Incumbents may provide training and work review to junior level staff. Additionally, will work with external vendors, system owners, community partners, contractors and Health Science Campus leadership to design, develop, implement and make operational departmental applications and reporting. This incumbent will Identify and document information technology design specifications based on analysis/assessment of user needs and generate need-gap analyses. This person will use expert knowledge to generate and develop system scope and objective, analyze and evaluate existing or proposed systems and devise or modify procedures to solve problems using data processing. The Cerner Application Developer, Senior will work independently and lead complex system activities. Minimum Education: • Bachelor's degree Degree in related field required, or combined experience/education as substitute for minimum education., • 5 years’ relevant business experience., • 3 years’ experience in an IS healthcare setting., • Strong CCL experience required., • Strong Discern/PowerInsight experience required., • Minimum 1 year of experience with Cerner Data Modeling experience., • This other involves stakeholder management and supporting clinical workflows., • CCL, DA2, Discern/PowerInsight Administration, Cerner Millenium, Discern, Tableau, Custom mPage build, SQL, Olympus, • Reports & Analytics: Ability to generate both standard and ad hoc reports. Ability to design and assist in developing nonstandard/custom reports as required. Ability to create CCL reports and set up operation jobs/monitor delivery of reports ad hoc or at scheduled intervals with working knowledge of integrating data to enterprise analytics platform., • Technical Skills and Industry Knowledge: Works independently on complex system activities both project and operational support-related, understands application build, design, and technical infrastructure, maintains knowledge up-to-date, is a technical resource for others, follows technology practices and standards (i.e. ITIL). Knowledgeable of industry best practices, conventions and regulations as well as emerging and evolving technologies. In addition, responsible for familiarity with CCL, while becoming increasingly knowledgeable of Cerner data model, including ability to complete report writing for Discern/PowerInsight. Working knowledge of writing components for custom mPages; XR templates, adhoq CCL customization requests. Familiarity with security and provisioning of DA2 and PowerInsight., • Solution Design and Development: Analyze events, documentation, requirements and needs to design and develop solutions to solve problems and/or meet organization’s needs. Helps formulate scope and objectives. Utilizes critical analytical and problem solving skills to arrive at recommendations and proposes solutions., • Customer Service: Handles customer questions, complaints, enhancement requests, communicates with customers, handles services problems and tickets politely and efficiently, always available for customers, follows procedures, utilizes problem solving skills, maintains pleasant and professional image. Customers may include both internal department users, vendors, and peers within IS., • Performance Improvement/Transformation/Innovation: Demonstrates an ongoing understanding of and actively participates in performance improvement activities, identifies and proactively pursues business transformation, uses innovation to enhance/solve current system and business workflow problems. Searches for and identifies alter native and/or innovative solutions to technical problems. Act as a subject matter expert for department functions in relationship to implementing and Cerner reporting and CCL logic., • Team Work and Project Management: Helps team leader/manager/director to establish project goals, milestones and procedures, Works on projects throughout the organization, monitors and reports on project task progress, and involved in multiple projects. Manages own work efforts for projects and sub-team and project team to ensure project gets completed on time and on budget. May lead small/medium projects, including facilitate team and cross-functional meetings., • Training: Responsible for training new staff members on applicable systems/applications. Responsible for working with customer and/or vendors with training on new systems being implemented and rolled out for use in the departments., • Other Duties and On-Call: Ability to fulfill On-Call requirements and other duties as assigned. Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

Job Description Wilson Elser is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms. Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our e-Billing/Budget Compliance Administrator position. The position can be based in either our White Plains, NYC (Midtown or Downtown), Stamford, CT or Madison, NJ offices. We are amenable to remote candidates in states where we have offices. Key Responsibilities: • Assist attorneys with the preparation of budgets utilizing the firm's proprietary budget application, • Training partners and support staff on the firm's proprietary budget application, • Submit budgets on various middleware sites, • Submit accruals per client guidelines and update accrual schedules accordingly, • Research and resolve all new budget related issues, • Research budget rejections and coordinate with attorneys/clients to resubmit budget, • Analyze exhausted budgets and determine if an updated budget is necessary; coordinate with attorneys as necessary, • Monitor and report on all budget statuses, • Handle all issues identified in budget related compliance reports, • Monitor E-billing mailbox and handle all budget related requests in a timely manner, • Maintain internal database of e-billed clients and their budgeting requirements, • Document and update reference materials for all aspects of the e-billing budget process as necessary, • Escalate issues as needed to Supervisor, Manager and Director, • Interact with internal clients (Partners, Associates, Legal Assistants) and external clients (Insurance companies and middleware vendors) as necessary, • Undergraduate degree desired. Candidates with significant experience may be considered., • Advanced Excel skills ; experience with formulas, VLOOKUP and pivot tables preferred, • Ability to work independently and under pressure in a professional environment, • High level analytical and problem solving skills, • Very organized and able to handle multiple tasks effectively, • Excellent customer service and communication skills, • Strong reading comprehension and writing skills, • Knowledge of legal e-Billing and Middleware systems preferred A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances. This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Salary Range: $60,000—$85,000 USD Why Should You Apply? • Benefits: Outstanding benefits package, including 401k match and generous PTO plan, • Career Growth: Ample opportunities for professional development and advancement

GitLab is an open-core software company that develops the most comprehensive ___, used by more than 100,000 organizations. Our ___ is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like ___ and ___, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our ___ and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. ___ as we build technology that transforms how the world develops software. GitLab is the most comprehensive AI-powered DevSecOps platform for software innovation. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 40 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster. This role is a member of our AMER Public Sector Enterprise Team. You'll spearhead GitLab's growth across civilian federal agencies during a transformative time in government technology. Your success will directly influence how Federal Civilian agencies deliver services to citizens through secure, efficient software development. The right candidate will have a positive record of Public Sector Sales experience selling into Federal Civilian agencies along with solid background in the software development lifecycle in areas like CI/CD automation, secure development practices, and infrastructure modernization in a regulated environment. This role benefits from proximity to the Washington DC area to facilitate regular on-site agency meetings or willingness to travel for on-site agency meetings as needed. What you'll do • Strategic Account Leader will report to an Area Sales Manager or Regional Director., • Build and execute strategic account plans that align GitLab's platform with agency modernization initiatives, • Navigate complex procurement cycles and develop multi-year technology roadmaps with CIOs and technical leaders, • Partner with system integrators and resellers to create powerful solutions for government challenges, • Act as a primary point of contact and the face of GitLab for our ___ prospects., • Take ownership of your book of business, • Provide account leadership and direction in the pre- and post-sales process, • Conduct sales activities including prospecting and developing opportunities in large/strategic accounts, • Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales engineering and support resources, • Be the voice of the customer by contributing product ideas to our public ___, • Travel as necessary to accounts in order to develop relationships and close large opportunities, • Generate qualified leads and develop new customers in conjunction with our strategic channel partners in exceeding quota., • 5+ years of proven success selling technology solutions to U.S. Federal Civilian Agencies, • Deep understanding of federal procurement vehicles, compliance requirements, and agency buying cycles, • Consultative approach that positions technology as a mission enabler, • Passion for open source and modern software development practices, • Track record of navigating complex stakeholder environments and building consensus, • Able to provide high degree of major account management and control, • Work under minimal supervision on complex projects, • Ability to leverage established relationships and proven sales techniques for success, • Effective communicator (written/verbal), strong interpersonal skills, • You share our ___, and work in accordance with those values., • Ability to use GitLab Government agencies strive to serve the public by providing optimal experiences to their communities. One way to do this is a successful digital transformation ensuring software is secure, manual processes are minimized, and there is collaboration between teams and vendors. GitLab supports your digital transformation because it is secure by design, reduces manual processes, and empowers collaboration to provide a positive civilian experience. GitLab, The One DevSecOps platform, is for software users in government agencies, enabling them to deliver secure software faster, automate software factory deployment, and empower collaboration to serve the public - securing the speed to mission. Remote-Global The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our ___ and ___. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $103,700 - $183,000 USD How GitLab will support you • ___ support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from ___ are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our ___ Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also ___ and ___. If you have a disability or special need that requires ___, please let us know during the ___.

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention. Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About the Role Steer is seeking a skilled and dynamic Lead Engineer for Integrations to drive the engineering work behind the critical data integrations that power Steer and AutoOps. This is a hands-on role where you are expected to be the primary developer and deliver high-quality, production-ready code.You will own the full lifecycle of complex integrations, ensuring the seamless and reliable flow of customer, appointment, invoice, vehicle, and other core data between our platform and partner systems. Your work will directly maintain product stability, ensure high uptime, and enable new product growth. Location: 100% Remote (U.S.-based) | Hours: EST What You’ll Do • Own the full integrations lifecycle from design through rollout, building a scalable, durable, and extensible integrations platform., • Lead technical conversations with 3rd party vendors, guiding the technical direction and advocating for Steer’s needs., • Design and run regular sync processes between Steer/AutoOps and partner systems using resilient patterns., • Build clear patterns for new integrations and document flows, edge cases, data shapes, and change-management steps to enable other engineers., • Maintain and improve existing integrations, focusing on reliability, throughput, and operational stability., • Work closely with Product, Support, and Customer Success during incidents and partner updates, maintaining a bias for fast incident response. What You’ll Bring • 8+ years of engineering experience with a firm grasp of C#, ASP.NET Core, APIs, Entity Framework, or related technologies., • Experience with REST API's., • Experience working on Commercial / ISV software products., • Ability to lead technical discussions, set direction, and coach other engineers., • Experience leading discussions with partners and 3rd party vendors., • Experience building and maintaining Windows Services, especially for on-premise systems., • Experience with message queues, background workers, scheduled jobs, and batch pipelines., • Deep experience building integrations using APIs, webhooks, queuing, and polling strategies., • Clear understanding of resilient distributed systems and failure patterns., • Experience working with authentication models used by older systems (API keys, token rotation, basic auth)., • Experience with cloud platforms such as Azure, AWS, or GCP. What Success Looks Like • Current integrations remain stable, fast, and monitored., • New integrations launch faster using shared patterns and reusable components., • Breakages decrease, and incident resolution improves., • Integrations stop being a bottleneck for product development. Our Hiring Process • Initial Screening - 30min (Lead Recruiter), • Hiring Manager Interview - 60min (Head of Product + Engineering), • Collaborator Interview - 60min (Principal Engineer), • Career Journey Interview - 60min (Director of People), • Reference Checks What We Offer * 100% remote work (U.S.-based) * 100% employer-paid medical insurance * Flexible PTO (minimum 15 days) * FSA and HSA options • Equity options Generous parental leave * 401(k) * Learning stipend * WFH equipment provided * Access to the latest technology * Collaborative, innovative culture * Opportunities for career growth Why Join Steer? At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being. Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries. Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.

Full-time Description Since 2001, Procede Software has been a leading provider of enterprise-level Dealer Management Solutions (DMS) for the heavy-duty truck and ancillary markets. Serving dealer locations throughout the United States, Canada, and Australia, the industry’s leading dealerships trust Excede to run their business because of its full functionality across all dealership departments, high reliability, and strong integration with their OEM providers. Excede, its powerful DMS, leverages the strength of Microsoft® SQL technology to provide advanced Windows® and browser-based applications with real-time information. The C++ Developer role is essential in shaping the development and enhancement of our Windows-based applications, utilizing the Microsoft Foundation Classes (MFC) to create robust, efficient, and user-friendly software solutions. In this position, you will participate in designing, coding, and optimizing applications that are critical to our business operations, ensuring they deliver exceptional performance and reliability. A strong command of C++ programming and MFC is key, along with the ability to work closely with cross-functional teams to transform complex requirements into intuitive and effective software experiences. Why Procede? This is what our Senior Director of Software Development has to say...___! Primary Job Responsibilities • Develop and maintain C++ components of the Excede Dealer Management System, ensuring high performance and reliability to support dealership operations., • Optimize C++ code to efficiently handle large volumes of data and transactions, critical for managing dealership inventory, sales, and service workflows., • Integrate C++ modules with other system components, including databases, APIs, and third-party integrations, to ensure seamless functionality across the DMS., • Write robust unit tests and participate in code reviews to maintain code quality, reliability, and facilitate collaborative development across teams., • Stay current with C++ language developments and best practices to continuously enhance the system's architecture, performance, and scalability., • Develop and maintain .NET-based web services for Excede, enabling integration with third-party systems and suppliers to streamline dealership operations., • Implement data access layers using Entity Framework to manage large volumes of dealership data efficiently, ensuring high performance and scalability., • Create ASP.NET MVC applications for web-based interfaces, delivering intuitive tools for dealership staff to handle inventory, sales, and service tasks., • Design and implement business logic in C# to support complex dealership workflows, such as inventory tracking, sales processing, and service management., • Collaborate with the C++ development team to ensure seamless integration between C++ and .NET components, enhancing overall system performance and functionality., • Develop and optimize SQL queries to support efficient data retrieval and manipulation for Excede's reporting, analytics, and operational features., • Design and maintain database schemas to ensure structured and scalable data storage for dealership operations, including inventory, sales, and service data., • Proficiency in C++ Programming: Strong skills in C++ with a deep understanding of object-oriented programming, software design patterns, and experience developing high-performance applications., • Experience with C# and .NET Technologies: Solid expertise in C# and the .NET framework, including ASP.NET MVC, web services, and Entity Framework, for building scalable web applications and services., • Strong SQL Skills with SQL Server: Hands-on experience with SQL Server, including writing complex queries, designing database schemas, and creating stored procedures for efficient data management., • Proficiency with Version Control Systems: Skilled in using Git for version control, including branching, merging, and managing collaborative development workflows., • Experience in Agile Development: Proven ability to work in an agile environment, contributing to iterative development, sprint planning, and cross-functional team collaboration., • Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent professional experience., • 2+ years of professional experience developing C++ Windows desktop applications: Candidates must have hands-on expertise in designing, building, and maintaining complex desktop software solutions specifically for the Windows platform., • Proficiency with C++11/14/17 standards: A strong understanding of modern C++ features and best practices is essential for writing efficient, maintainable, and high-quality code., • Experience with Windows-specific APIs and frameworks (e.g., Win32, MFC): Practical knowledge of these technologies is required to develop and optimize applications tailored to the Windows environment., • Knowledge of multi-threading, synchronization, and performance optimization techniques: Experience in these areas is highly valued to meet the demands of resource-intensive desktop applications., • Ability to sit at a desk, computer terminal or meeting table for a long period of time, • Ability to use hands and fingers or adoptive equipment to safely operate assigned equipment, • Ability to lift up to 20 lbs Benefits • Medical, Dental and Vision, • Competitive Compensation, • Paid Time Off (PTO), • Volunteer Day Off (VDO), • 14 Paid Holidays, • Lifestyle & Wellness Reimbursement, • Retirement Plan with Company Match, • Work equipment (laptop, monitor(s), keyboard, mouse, etc.), • Destination office in Solana Beach, CA This is a hybrid-remote role; candidates based in San Diego county are expected to work a minimum of one day per week in the office, those residing outside of San Diego county will be considered fully remote. The salary range for this role is $95,000 to $130,000 per year, depending on a combination of factors, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, location, etc. In addition to our comprehensive benefit package, our company encourages and supports career development. We are equally invested in our employees’ success and believe in a partnership where individuals can grow professionally. Culture We work hard and play hard; we strive to create a culture that is as equally challenging as it is fun and rewarding! Please view our social media pages to get a glimpse of our company sponsored events: Facebook: ___ LinkedIn: ___ We are proud of our company and welcome you to visit our website to see why and learn a little bit more about us ___. We hope you are interested in our Company and our C++ Developer role and welcome anyone to apply! Procede Software provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Procede will not sponsor applicants for immigration-related benefits.

About Us dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 90,000 teams every week, driving data transformations and AI use cases. As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Platform customers, including AstraZeneca, Sky, Nasdaq, Volvo, JetBlue, and SafetyCulture. We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners: • Reliable, high-quality data is the fuel that propels AI-powered data engineering., • AI is changing data work, fast. dbt’s data control plane keeps data engineers ahead of that curve., • We empower engineers to deliver reliable, governed data faster, cheaper, and at scale. dbt Labs is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world. And we’re just getting started.. We’re growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our ___. Location: US Remote (NYC Metro) We’re looking to hire a Majors Sales Director to join the Revenue Team. This person will be responsible for building out our largest, most strategic customer base throughout the NYC Metro area. The ideal person will be a proactive and curious member of our growing Sales team, identifying new business with prospects and growth opportunities for clients. A certain level of foresight and knowledge working with intrinsic sales cycles will take this individual confidently into the future of dbt Labs. • 6+ years closing experience in technology sales, with a proven track record of exceeding annual targets, • Ability to understand complex technical concepts and develop them into a consultative sale, • Excellent verbal, written, and in-person communication skills to engage stakeholders at all levels of an analytics organization (individual developer up to CTO), • The diligence and organizational skills to work long, intricate sales cycles involving multiple client teams, • Ability to operate in an ambiguous and fast-paced work environment, • A passion for being an inclusive teammate and involved member of the community, • Experience with SQL or willingness to learn, • Own the full sales cycle from lead to ongoing utilization for enterprise prospects, • Organize POC implementations of dbt Cloud Enterprise, • Win 20 new dbt Cloud Enterprise customers per year (after ramp), • Lead and contribute to team projects that develop our sales process, • Work with product to build and maintain the dbt Cloud enterprise roadmap, • Become an expert in SQL, dbt, and enterprise data operations, • Be an active member of the dbt open source community, • Prior experience in analytics, ETL, BI, and/or open-sourced software, • Knowledge of or prior experience with dbt, • Interview with Talent Acquisition Partner, • Interview with the Hiring Manager, • Team Interviews; Sales & Solutions Architects, • Pipeline Generation Activity with Sales Leadership, • Unlimited vacation time with a culture that actively encourages time off, • 401k plan with 3% guaranteed company contribution, • Comprehensive healthcare coverage, • Generous paid parental leave, • Flexible stipends for:, • Health & Wellness, • Home Office Setup, • Cell Phone & Internet, • Learning & Development, • Office Space We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process. In select locations (including Boston, Chicago, Denver, Los Angeles, Philadelphia, New York City, San Francisco, Washington, DC, and Seattle), an alternate range may apply, as specified below. New York City OTE Range $300,000 - $380,000 USD dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn’t perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume. Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI ___. dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. RSUs or comparable benefits may be offered depending on the legal or country limitations.

AIP Publishing is a leading publisher of the physical sciences. Working with us means being part of a mission: to accelerate scientific discovery while reimagining the future of scholarly publishing. AIP Publishing helps brilliant work make a global impact. We’re building a living network of knowledge to spark thinking, connect people, and drive new ways forward — empowering a vibrant global community using science for good. We foster a collaborative, creative atmosphere and encourage a workplace culture that maximizes individual contributions. We’re always looking to evolve the ways we think and operate, and we actively encourage an environment where everybody feels comfortable, seen, and able to do their best work. We’re looking to hire and develop colleagues who are astute, flexible, and always striving to “solve better problems” through thoughtful consideration of individual, team, organizational, and customer impact. The Data Product Manager reporting to the Director, Data & Analytics, is a strategic thinker, data storyteller, and cross-functional collaborator responsible for shaping and delivering enterprise data solutions that drive measurable business impact. You’ll serve as a connector across technology, analytics, and business teams — turning data needs into coordinated action through structured roadmapping, sprint participation, and communication. This newly created role will establish and lead the expansion of data solutions, services, and capabilities that power data-driven decision-making across the organization. If you’re excited by the opportunity to define how data fuels strategy, innovation, and growth — and you thrive in a collaborative, mission-driven environment — we invite you to join our team. How you’ll make an impact: Data Capabilities Strategy & Vision • Define and drive the roadmap for data solutions that enable business stakeholders to achieve measurable outcomes., • Translate organizational goals into data-driven initiatives, use cases, and value delivery frameworks., • Anticipate opportunities for external data products and help evaluate market fit. Stakeholder Engagement & Demand Management • Collaborate across business and technical teams to define priorities and success metrics., • Maintain a central repository of data requests, ensure alignment on priorities, and communicate progress clearly., • Manage demand across competing stakeholders, balancing strategic impact with resource availability. Execution & Delivery • Oversee design, program development, and rollout of data and analytic capabilities in collaboration with engineering, analytics, and vendor teams., • Coordinate delivery across cross-functional contributors, ensuring timely, high-quality releases., • Implement incremental delivery models, measuring and communicating value created at each stage. Continuous Improvement & Value Realization • Analyze adoption and outcomes of released solutions., • Collect user feedback, track usage, and refine features for continuous improvement., • Establish frameworks for measuring business impact. Data Governance & Compliance • Support adherence to data governance, quality, privacy, and compliance standards., • Partner with technology, legal, and business teams to ensure responsible data use. What you're great at: • Strong understanding of data management, reporting, analytics, and product design principles., • Project management skills, including structuring initiatives, managing timelines and resources, and clearly communicating progress and outcomes to stakeholders., • Excellent communication and interpersonal skills, with the ability to translate technical concepts into business value., • Strong analytical and problem-solving skills; proficiency in SQL or equivalent query languages. What we’re looking for: • A minimum of 6 years’ experience in product management, data strategy, or analytics leadership, with at least 3 successful end-to-end data product or system deliveries., • Experience leading cross-functional teams and managing complex stakeholder landscapes., • Background in publishing, media, or event-driven businesses preferred., • Experience with customer data platforms or similar enterprise-scale data systems preferred., • Exposure to data governance, regulatory, or compliance frameworks preferred. Our excellent total rewards package includes: • A remote workforce with staff based in NY, NJ, CT, MD, VA, PA, MA, RI, or Washington, DC, who meet in person for collaboration, training, strategic planning — and fun!, • Generous paid time off and paid sick and safe leave, • Flexible Work Schedule, • Competitive medical, dental and vision benefits, • Exceptional retirement benefits, • Monthly remote stipend, • Training and Tuition assistance, • Employee Assistance Program Salary Range: $120,000 - $135,000 At AIPP, we offer competitive compensation based on the role, experience, and other relevant factors. Under the New York Convenience Rule, all employees, regardless of their residence in other states, will be taxed at the New York State tax rate. Employees may also have additional state-specific tax obligations depending on where they live. A wholly owned not-for-profit subsidiary of the American Institute of Physics (AIP), AIP Publishing’s mission is to advance, promote, and serve the physical sciences for the benefit of humanity by breaking barriers to open, fair research communication and empowering researchers to accelerate global progress. AIP Publishing supports the charitable, scientific, and educational purposes of AIP through scholarly publishing activities on its behalf and on behalf of our publishing partners. Our publishing portfolio includes digital books, AIP Conference Proceedings, and peer-reviewed journals across a spectrum of research areas, including our flagship titles Applied Physics Reviews, Applied Physics Letters, Journal of Applied Physics, and The Journal of Chemical Physics. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law.

If you think your skills, experience and aspirations make you a good match for this position, we encourage you to apply. This position may be filled anywhere in the United States. ABOUT THE ROLE Facility Optimization Solutions (FOS), a subsidiary of CannonDesign, is seeking an experienced and highly skilled Senior Software Engineer to join our FOS products team. Reporting to the Director of Software Engineering, you will play a key role in designing, developing, and implementing robust and scalable SaaS solutions. You will contribute significantly to technical architecture, ensuring our engineering practices meet high standards and align with the overall enterprise strategy. This role requires both people leadership and a strong individual contributor mindset with a passion for technical excellence, mentorship, and collaborative problem-solving. You will work closely with cross-functional teams, including product management, design, and other engineering functions, to translate business requirements into technical specifications and deliver high-quality products that delight our internal and external clients. As part of the recruitment process, selected candidates will be required to complete online skills assessments through Karat, including a 15-minute assessment measuring proficiency in Algorithms, Data Structures, and Back-end, and a one-hour technically based interview. HERE'S WHAT YOU'LL DO • Contribute to the design and implementation of scalable, robust, and secure application architecture under the guidance of the Director of Software Engineering., • Lead a team of developers through the full software development lifecycle — from design and development to deployment and ongoing support of SaaS products., • Drive the adoption of best practices in software engineering within your team, focusing on DevOps competencies (CI/CD), monitoring and observability, performance, and automated testing., • Oversee modernization efforts - including maintenance and migration of legacy applications while ensuring minimal disruption to existing customers., • Ensure compliance with SOC2 controls by embedding evidence collection, access management, and secure development processes into daily workflows., • Set high standards for code quality by modeling clean, maintainable coding practices and guiding the team through effective peer reviews., • Work across teams to ensure seamless integration and successful deployment of applications., • Assist in the architectural design of SaaS software systems and implement key architectural initiatives as directed., • Continuously assess and improve system performance ensuring accuracy, reliability, and scalability and drive root cause analysis for production issues., • Stay current with industry trends, emerging technologies, and best practices in software engineering and architecture. HERE'S WHAT YOU'LL NEED • Bachelor’s degree in computer science, software engineering, or a related field required. Master's degree preferred., • Minimum of 10+ years of qualifying experience in software engineering., • Minimum of 5 years’ experience in SaaS application development., • Working knowledge of VB.NET along with proficiency in multiple programming languages is highly preferred - especially C#, React, Node.js, Python, and TypeScript., • Experience with implementing and maintaining SOC2 type2 certification in SaaS products is preferred., • Demonstrated ability to architect, design, build, and integrate frontend user interfaces, backend services, and APIs., • Strong understanding of software architecture patterns, cloud computing, APIs, deprecating services, and DevOps practices such as CI/CD and source control (Git)., • Experience leading hybrid onshore and offshore software engineering teams is preferred., • Excellent communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders. The salary range for this position is $148,000 to $175,000 annually. This salary range is the range we believe is the anticipated range of possible base compensation at the timing of the posting. We may ultimately pay more or less than the anticipated salary range for the position. Employees may be eligible for discretionary bonuses. We offer a full benefit package including medical, dental and vision coverage and flexible spending account options and voluntary insurances. We have paid time off, flex-time schedules, remote work options and a 401k plan and employee perk programs. For a general overview of our benefits, please visit our careers page at ___. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. FOS is a multidisciplinary professional services and software consultancy founded on the core value that clients are our most important partners. FOS began with a good idea – seeing the need to help facility managers identify what they own, the condition of their facility, and how best to use this data for future capital planning. FOS started as a small operation in 2009 and has grown into a major, multi-office practice that is ranked #1 world-wide for facility-related services by World Architecture 100. Please note that candidates can only apply to our positions on our company Careers site. It is not uncommon for scammers to create positions that look legitimate on other sites; never enter your information or apply for CannonDesign positions on any platform. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume and portfolio when applying. As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required time frames and adhere to our internal policies and our Code of Conduct. Facility Optimization Solutions LLC. and CannonDesign is an Equal Opportunity Employer. CannonDesign is an Equal Opportunity Employer. CannonDesign is committed to maintaining a work environment that is free from any and all forms of unlawful discrimination and harassment. It is therefore the firm’s policy to prohibit discrimination and harassment against any applicant, CannonDesign employee, vendor, contractor, or client on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by applicable law. It is also CannonDesign’s policy to prohibit any and all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, or participated in a firm or agency investigation into such complaints. ABOUT WORKING HERE • We are relentless in our pursuit of client adoration (not simply satisfaction). Consistent delivery of the best service is what we are about., • We are committed to ensuring our practice provides equal opportunities for all employees, as we strive to connect with communities around us and focus on the future of design. We support equity, diversity, and inclusion efforts that benefit all employees through the leadership of our DEI Council, our Employee Resource Groups which are open to everyone, and other community initiatives., • We’re about communication and transparency here. If you want to talk to someone about an idea you have, or a challenge that needs addressing, we’re ready for you.

Senior Product Manager Location: Remote or Raleigh, NC Team: Product We're on a mission to make sustainability accessible and impactful for businesses of all sizes—not just the Fortune 500. Through our innovative software and services, Greenplaces helps companies measure and track their carbon emissions and serves as a source of truth for business sustainability activity. Headquartered in Raleigh, NC, with team members in San Francisco, New York, Charleston, and more, we're backed by world-class investors including Redpoint, Felicis, and Tishman Speyer. We are looking for a Senior Product Manager to help scale product delivery and execution as Greenplaces grows. This role is execution-heavy and hands-on. You will own PRDs, manage the backlog, partner deeply with Engineering and Design, and help bring more predictability and rigor to how product work ships. You will work closely with the VP of Product and Tech, mentor a mid-level PM as a player-coach, and help shape how product management is practiced across the team. This is a senior individual contributor role with strong influence, not people management. • End-to-end ownership of PRDs, from problem framing, the discovery process, product delivery, tracking adoption, and collecting customer feedback afterwards, • Backlog management, prioritization, and ongoing refinement, • Day-to-day product execution within a Scrum-based process, • Strong partnership with Engineering Director & leads to drive predictable delivery, • Cross-functional collaboration with Design, Sustainability, and Leadership, • Clear articulation of scope, tradeoffs, and sequencing, • Medium-term vision for features or product areas you own, • Operate within Scrum while adapting process pragmatically for a small, scrappy team, • Focus on outcomes and delivery predictability, not process theater, • Partner closely with the VP of Product on roadmap planning and prioritization, • Bring structure and clarity to ambiguous or evolving problem spaces, • Mentor and support a mid-level PM, raising overall PM craft and consistency, • Product output is more predictable and easier to plan around, • PRDs are consistently clear, actionable, and aligned with engineering needs, • Backlogs are healthy, prioritized, and well understood by delivery teams, • Engineering partnerships are strong and low-friction, • PMs across the team are more aligned, confident, and effective, • 5+ years of product management experience with demonstrated senior-level impact, • Strong experience working in Agile, Scrum-based environments, • Proven ability to own execution, not just strategy, • Excellent backlog management and prioritization skills, • Comfort working in ambiguity and scale-up environments, • Strong collaboration and communication skills, • Ability to balance short-term delivery with longer-term feature thinking, • Solid understanding of how APIs work and how systems connect, • Comfortable collaborating with engineers on technical tradeoffs, • Strong working ability with spreadsheets and light data manipulation, • Ability to reason about data, workflows, and reporting requirements, • Experience with sustainability, compliance, or regulated product areas, • Background in B2B SaaS, • Experience helping teams mature their product practices during growth, • Some experience with coding and/or basic understanding of SaaS infrastructure, • Bonus: Experience with sustainability, compliance, or AI products, • Title: Senior Product Manager, • Reports to: VP of Product and Tech, • Preferred location: Raleigh, NC (hybrid, 2 days per week in office), • Remote candidates considered, • A chance to make a meaningful impact on climate action by helping businesses embrace sustainability, • Flexible, unlimited paid time off, • Generous medical, vision, and dental benefits, • Equity packages for all employees, • Parental leave, • Mental health and family planning resources, • Remote and hybrid work options, • Annual team and department retreats We hire talented and passionate people from a variety of backgrounds because we want our global team to reflect the wide diversity of our customers. If you're excited about this role but your experience doesn't perfectly align with every bullet point, we still encourage you to apply. We're builders at heart—and if you share our values and want to make software toolmaking for sustainability ubiquitous, we want to hear from you. Greenplaces is proud to be an equal opportunity employer. We do not discriminate in hiring or employment decisions based on race, color, religion, national origin, age, sex, marital status, disability, veteran status, gender identity or expression, sexual orientation, or any legally protected characteristic. The compensation for this role includes base salary and early-stage company equity. Salary is between 120,000 - 140,000.

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at ___. Sword Health is seeking a Director of Customer Success to lead and scale our enterprise Customer Success function, ensuring our customers realize measurable clinical and economic outcomes from Sword’s AI Care platform. This is a senior enterprise leadership role with direct accountability for customer outcomes, responsible for owning post-sale success across a portfolio of complex enterprise customers while evolving the strategy, operating model, and playbooks that support long-term retention, expansion, and advocacy. As a Director, you will balance hands-on customer leadership with team development and cross-functional influence, helping shape how Sword delivers world-class, AI-first healthcare at scale. Accountable for gross retention, net revenue retention, and expansion outcomes across a portfolio of complex enterprise customers, in close partnership with Sales and Commercial leadership.Define and scale Sword’s enterprise Customer Success operating model, including customer segmentation, coverage ratios, capacity planning, and success motions aligned to growth targets. You will be a key leader within Sword’s Customer Success organization, managing and mentoring a team of Customer Success Managers while partnering closely with Sales, Implementation, Marketing, Product, Clinical, and Data teams. This role reports into Customer Success leadership and plays a critical role in aligning customer outcomes with Sword’s broader commercial and clinical strategy. This role manages and scales a team of approximately 6–10 Enterprise Customer Success Managers, with responsibility for performance, development, and succession planning. • Lead the end-to-end customer lifecycle for a portfolio of enterprise clients, with clear ownership of retention, adoption, time-to-value, and expansion readiness., • Build and maintain trusted, executive-level relationships with customer stakeholders, including C-suite leaders, benefits teams, and external partners., • Own and evolve Sword’s enterprise customer success motion, including implementation best practices, engagement strategies, QBR frameworks, and success metrics., • Manage and mentor a team of Customer Success Managers, providing coaching, performance feedback, and career development support., • Partner closely with Sales to ensure seamless handoffs, account planning, renewals, and expansion opportunities., • Provide executive oversight and orchestration for complex customer implementations, partnering closely with Implementation leadership to ensure on-time, on-value delivery., • Deliver quantifiable and qualitative insights to customers through reporting, regular business reviews, and strategic recommendations., • Develop and oversee client account plans, including opportunity sizing, success milestones, and investment recommendations., • Advocate for customer needs internally, influencing Product, Clinical, and Operations teams to address pain points and improve customer outcomes., • Own strategic initiatives within the Customer Success organization, continuously refining playbooks, processes, and tooling as the business scales., • Own and report on key Customer Success metrics including gross retention, net revenue retention, engagement, adoption, and expansion pipeline influenced., • 8+ years of experience in enterprise customer success, account management, or related roles, with demonstrated progression into leadership., • Experience managing and developing high-performing Customer Success teams., • Strong background working with enterprise customers, ideally within digital health, healthcare technology, SaaS, or the benefits ecosystem., • Experience supporting Fortune 1000 or similarly complex, multi-stakeholder enterprise customers, ideally across multi-year contracts and multi-geo deployments., • Proven ability to influence executive stakeholders and navigate complex, multi-threaded customer relationships., • Exceptional communication, storytelling, and analytical skills, with the ability to translate data into strategic insights., • Strong program and project management capabilities, with experience managing multiple customers and initiatives simultaneously., • Comfort operating in fast-paced, ambiguous, high-growth environments., • A stimulating, fast-paced environment with lots of room for creativity., • A bright future at a promising high-tech startup company., • Career development and growth, with a competitive salary., • The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare., • A flexible environment where you can control your hours (remotely) with unlimited vacation., • Access to our health and well-being program (digital therapist sessions)., • Remote or Hybrid work policy. SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

GROUPS & RECOVERY MINISTRIES DEVELOPER // EAGLE BROOK CHURCH JOB OBJECTIVES • Champions Eagle Brook’s value of Connecting in Community churchwide by developing resources to create engaging experiences and build transformational relationships, • Advances the value of Groups & Recovery Ministries by developing systems, resources, events and training materials to support group strategies and group leader development, • Supports the Groups & Recovery Ministries Director by collaborating in resource development and engagement with the campus groups pastoral staff, • Reports to the Groups & Recovery Ministries Director ESSENTIAL JOB FUNCTIONS • Develops content, resources and connection strategies under the direction of the Groups & Recovery Ministries Director, • Works with cross-functional teams to create and develop content and curriculum that helps grow the value of Connecting in Community (i.e., small groups, mid-size groups, conversation guide), • Develops relationships with campuses to ensure the ministries of DivorceCare, GriefShare and Quest 180 are fully equipped, • Creates volunteer tier structure development resources (i.e., Group Leader training, Director development), • Works with the Communications and Creative teams to develop and manage marketing and promotional needs for group strategies on campus and online (digital and print), • Collaborates with Ministry Systems Developer to identify gaps and develop systems that ensure group logistics are managed, • Manages an assigned budget OTHER JOB FUNCTIONS • Maintains group leader website to communicate with and resource group leaders, • Works with cross-functional teams inside and outside Eagle Brook to create and deploy content for recovery ministries (Quest180, Divorcecare, Griefshare), • Understands and uses a database to support the strategies and structure of groups at Eagle Brook, • Tracks ministry outcomes and expenses, including goals and budgets, • Stewards continuous improvement of existing strategies, • Other duties as assigned QUALIFICATIONS Minimum Qualifications • Follower of Jesus and aligns with Eagle Brook Church’s nine core beliefs, • Bachelor’s degree or equivalent combination of education and experience (typically 4+ years), • 5+ years leading a small group, • 2+ years in ministry program development or related experience, • Expert knowledge of MS office, including Word and Excel, • Strong written, verbal and interpersonal communication skills, • Strong writing skills, • Strong attention to detail, organization and time-management skills, • Strong listening skills Preferred Qualifications • Master’s degree JOB DETAILS • Location: Centerville, MN (occasionally at various campuses), • Status: Non-Exempt/Hourly, • Salary Range: $23.00 - $27.00, • Full/Part Time: Full Time, • Regular/Temporary: Regular, • Workdays: Monday – Friday with occasional evenings and weekends at various campuses, • Work Hours: 8:00 am – 4:30 pm with occasional evenings and weekends, • Remote Eligible: may be eligible to work remote one day per week, • Ministry/Department: Central Ministry, • Team: Groups & Recovery Ministries WORK ENVIROMENT / PHYSICAL DEMANDS • Regular communicating with others to exchange information, • Regular assessing the accuracy, neatness and thoroughness of the work assigned, • Regular repeating motions that may include the wrists, hands and/or fingers, • Regular sedentary work that primarily involves sitting/standing, • Occasional moving about to accomplish tasks from one worksite to another, • Occasional adjusting or moving objects up to 20 pounds in all directions BENEFITS Eagle Brook Church’s benefit plan is designed to help you stay healthy, feel secure and maintain work/life balance. Offering a competitive benefits package is just one way we strive to provide our employees with a rewarding workplace. We offer the following benefits to our full-time employees: • medical, dental and vision coverage, • health savings account (HSA), • dependent care FSA, • employer-provided life insurance + additional voluntary life insurance, • accident and critical illness insurance, • employer-provided short-term and long-term disability, • employee assistance program (EAP), • generous paid-time off and holidays, • 403b retirement plan with company contribution, • development dollars for team members to invest in their professional growth, • casual dress and work environment APPLICANTS WITH DISABILITIES Eagle Brook Church provides reasonable accommodation for their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with Eagle Brook Church, call 651-429-9227 or email ___ and let us know the support you need.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director (Global Vertical) is a member of the Account Management Team. This is a Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts on our Global Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 20% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Program Management • Develop clear and thorough strategic account management plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and upsell opportunities and analyze competitive threats. Meet or exceed quarterly and annual revenue objectives within a defined list of named accounts., • Identify additional products or solutions FA can provide., • Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions., • Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over that offered by its competitors., • Prepare and deliver quarterly and annual client business reviews., • Document and manage all action/project plans for assigned client base., • Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues., • Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices., • Constantly seek, share, and implement best practices., • Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources., • Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers., • Manage monitoring and reporting programs for customers., • Host cadence client calls to nurture and grow account relationship., • Bachelor's Degree or equivalent (MBA optional but preferred), • 7+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience., • Familiarity with Staffing, BPO and/or RPO industries helpful, • Work experience in professional account management and sales environment is desirable, • Proficiency with MS Office applications including Word, PowerPoint, and Excel, • Familiarity with reporting tools like Lookr Analytics and PowerBI helpful, • Salesforce use and familiarity in helping track client information helpful, • Strong oral and written communication, and interpersonal skills., • Outstanding multi-tasking and time-management abilities., • Excellent organizational, analytical, problem analysis and problem-solving skills, • This position requires travel, which includes overnight travel with as much as 20% travel requirements., • Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity, • Ability to navigate large organizations and build strong internal partnershipsWhy First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel., • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays, • Access to tech and growth opportunities, and leaders who want you to succeed! More About Our Values Code, • Honor Honesty, Consistency, and Responsibility: Do the right thing, • Cultivate an environment of dignity: Show respect for the individual, • Take an Outside-In approach: Put the client first, • Think out-of-the-box: Innovate and create The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Bellese is a mission-driven Digital Services Company committed to pioneering innovative technology solutions in civic healthcare. Our dedication lies in making a meaningful impact on public health outcomes. Driven by service design, we strive to know the “Why” to understand the healthcare journey for patients, caregivers, providers, payers, and policymakers. Our goal is to design and build solutions that reduce confusion, provide clarity, support decision making, and streamline the process so that we and our partners can focus on providing better health outcomes by improving patient care and reducing costs and burden. Bellese Technologies is looking for an experienced Principal Product Manager to lead strategy for one of our distributed teams that support the Centers for Medicare and Medicaid Services (CMS) federal agency. HQR Our team is charged with maintaining and improving the software at the Centers for Medicare and Medicaid Services (CMS) that supports the Hospital Quality Reporting program. Thousands of hospitals across the country depend on these systems to submit quality measure data that reflects the care beneficiaries receive in their facility. Our teams will continuously strive to modernize these systems, while improving them in ways that reduce provider burden and minimize costs to CMS. We do this through HCD and Service design practices, product thinking, and skilled engineering. At Bellese, we’re relentlessly focused on enabling and empowering providers to focus on improving the quality and safety of patient care. As a Principal Product Manager at Bellese, you are a recognized authority in product management, agile delivery, and digital services — setting long-term vision, shaping strategy in partnership with executive stakeholders, and translating high-level goals into roadmaps that drive meaningful outcomes for clients and the communities they serve. You have a deep understanding of the contracting landscape, including how policy, compliance, and procurement shape product decisions. You lead by example rather than authority, mentoring product staff, driving cross-team collaboration, and representing Bellese's product philosophy with clients and the broader civic tech community. Beyond contract delivery, you are a business leader — identifying opportunities for organic growth within your program, supporting company-wide business development initiatives, and partnering with the Product Director to continuously elevate the product management practice. The ideal candidate brings a rare blend of strategic depth, collaborative instinct, and civic purpose. You thrive in the ambiguity of consulting and bring a systems-thinking mindset to every challenge - finding opportunity in every engagement to challenge the status quo and leave things better than you found them. You are equally comfortable in executive conversations and cross-functional team workshops, with a proven ability to align stakeholders toward a shared vision — always with the user at the center. You bring at least 3 years of experience at the Principal level or equivalent and a strong command of horizon three strategy; this is not a delivery role. Experience in the public sector, federal consulting, or a highly regulated industry is a strong plus, as is a background in digital healthcare technology and a passion for mentoring others. If you're driven to shape how technology and policy work together to advance digital services, Bellese is the right place for you. • US Citizenship or documented proof of eligibility to work in the US without Sponsorship, • US Residency for at least the past 3 years, • Able to meet the requirements to hold a position of Public Trust, including successful completion of a US Government background investigation, • Disclaimer: Medical or recreational marijuana use is considered illegal at the federal level, regardless of state laws allowing such, and may affect your ability to obtain Public Trust. See ___, • Remote First, Remote Only Culture, • Four weeks paid time off yearly (prorated based on start date for the first year), • 10 paid floating company holidays, • Flexible schedule, • Work from home setup including a Macbook, • Collaborative, learning environment, • Medical, dental, and company-paid vision insurance, • Optional HSA account with some medical plans and a company contribution, • Company paid basic life and AD&D insurance coverages, • Company paid short and long term life insurance, • Optional critical illness and accident insurance, • 401K plan with 3% safe harbor contribution, • Wellness resources and virtual care, • Perks Plus employee discounts, • You foster a collaborative ethos, driven by the mission to deliver exceptional customer service to clients. You are passionate about Healthcare and changing the healthcare landscape. You’re an out of the box thinker, always striving to know the “why” when it comes to building solutions. You excel in a team-oriented, remote-first environment characterized by mutual respect and open communication. Your adaptability and ability to navigate challenges ensure your success in any situation. 3+ years operating at the Principal or equivalent senior IC level in a Product Management role * Bachelor’s degree or equivalent professional experience * Exceptional command of written and verbal English, with the ability to translate complex technical and policy concepts for diverse audiences * Deep understanding of the consulting mindset working with executive partners and stakeholders * Demonstrated habit of staying current with emerging industry trends, technologies, and methodologies — with the ability to form and articulate informed, evidence-based opinions on how they apply to product strategy, client outcomes, and long-term platform direction * Demonstrated experience owning long-term product vision and strategy across a portfolio of products or complex, multi-team programs * Strong command of modern product management practices including user-centered design, agile delivery, and continuous discovery * Track record of mentoring and elevating less experienced product practitioners * Proven ability to influence and align executive stakeholders, clients, and cross-functional delivery teams without formal authority * Experience contributing to business development efforts including proposals, client relationships, or practice growth initiatives * Familiarity with healthcare data standards, regulations, and systems — such as CMS programs, FHIR, eCQMs, or value-based care initiatives * Prior professional services, government, or federal consulting experience * Familiarity with procurement and contracting processes in the public sector or a highly regulated industry * Experience working directly with CMS, HHS, or similar federal health agencies * Familiarity with ATO processes, FedRAMP, or other federal compliance frameworks * Experience with quality reporting, payment models, or public-facing healthcare transparency programs * 2+ years working on a remote team, preferably in a leadership position $160,200 - $191,700 a yearThe Salary range for Principal Product manager is $160,200 to $191,700The Salary range for Principal Product manager is $160,200 to $191,700 U.S. citizen or legal right to work in the United States without sponsorship We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Astra is building mission-critical infrastructure for moving money at scale. Our platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems. We provide APIs and automation tools that enable businesses to move money programmatically while maintaining strict regulatory requirements. We're looking for a Staff-level Product Lead to own the payments product surface at Astra – the rails, transaction flows, money movement mechanics, and the developer experience that sits on top of them. This is a deeply technical, highly cross-functional IC role. You won't manage a team, but you will operate like a principal: setting direction, driving alignment across engineering, compliance, and operations, and taking full ownership of outcomes on Astra's most revenue-critical product surface. You'll work directly with the Leadership Team and alongside a small but growing product team. The right person has lived inside the complexity of card networks, ACH, and real-time rails and knows what it feels like to ship payment products that have to work every time. * End-to-end product ownership of Astra's payments rails – Visa Direct, Mastercard Move, RTP, FedNow, ACH, and stablecoin – from API contract through settlement and reconciliation * The transaction lifecycle: authorization, clearing, settlement, dispute/chargeback handling, and exception management * Developer-facing payments primitives: API design, payload schemas, error surfaces, and webhook contracts that serve sophisticated fintech builders * Multi-rail routing logic: how Astra selects, fallbacks, and optimizes across rails based on speed, cost, and risk parameters * Payments compliance surface: Reg E implications, network rule adherence (VCR framework, dispute windows), and AML/sanctions workflow integration * Rail-specific product strategy and roadmap: identifying capability gaps, emerging network features (e.g., RTP request for payment), and net-new monetization opportunities * Close partnership with payment operations and engineering on incident response, degraded-rail scenarios, and SLA commitments * Write rigorous PRDs and technical specs for complex payment flows, with explicit handling of edge cases, failure modes, and regulatory constraints * Own the product roadmap for your surface area – prioritizing ruthlessly across rail expansions, developer experience improvements, and compliance requirements * Conduct deep discovery with customers and prospects to surface unmet needs in how they move money * Partner with engineering to define API contracts, review implementation, and maintain a high bar on developer ergonomics * Collaborate with compliance and legal on network rule changes, NACHA updates, and card network bulletins – translating regulatory inputs into product requirements * Work with payment operations to define reconciliation requirements, exception-handling workflows, and ops tooling needs * Represent the payments product in customer conversations, sales cycles, and external thought leadership Required Experience * 6+ years of product management experience, with at least 3 years building payments products at infrastructure, fintech, or card network depth * Hands-on experience with at least two of: ACH, RTP/FedNow, Visa Direct/Mastercard Move, card issuing or acquiring, or stablecoin rails * Deep familiarity with the transaction lifecycle – authorization, clearing, settlement, disputes – and the operational mechanics underneath each step * Experience navigating Reg E, NACHA operating rules, or Visa/Mastercard network rules as inputs into product requirements * Strong API product instincts – you've shipped developer-facing payment APIs and have opinions about what makes them great * Comfort operating with ambiguity at the IC level – you don't need a manager to set your agenda * Exceptional written communication; you can reduce a complex payment flow to a clear, precise spec * Demonstrated ability to influence across engineering, compliance, and operations without direct authority Preferred Experience * Experience at a BaaS provider, card network, sponsor bank, or payments infrastructure company (vs. a fintech end-user) * Familiarity with stablecoin settlement rails (USDC, USDT) and how they interact with traditional fiat rails * Background in chargeback lifecycle mechanics, dispute reason codes, or VCR workflow design * Prior work on multi-rail routing or smart payment orchestration logic * You'll have end-to-end ownership of the most technically complex and commercially critical surface in the company * You'll work directly with leadership in a company that has product culture baked in from the start – this Director of Product hire is the first, and you'll help shape what great product management looks like at Astra * Astra is profitable at Series B – this is a growth story, not a survival story * Real-time, multi-rail payment infrastructure is one of the most interesting and underdeveloped product spaces in fintech * Competitive compensation with equity in a growing fintech company. * Remote-first culture with flexible working arrangements * Small team, big impact — your work directly supports Astra’s ability to scale responsibly * Professional growth opportunities in compliance and risk management * Mission-driven — build infrastructure that powers financial innovation while meeting the highest regulatory standards Astra is a remote-first company hiring only within the U.S. We value thoughtful collaboration, clarity, and initiative. We’re proud to be an equal opportunity employer and are committed to building a diverse and inclusive team.

Description Sprout Social is looking to hire a Director, Global Customer Support for the Customer Experience team. Why join Sprout’s Customer Experience team? Sprout Social’s Customer Experience division is evolving to meet the future of customer engagement. With a high bar for excellence and innovation, the Support & Adoption Operations team combines world-class support with proactive, data-driven engagement. Our mission is to revolutionize how we empower customers by leveraging automation, insights, and operational rigor to deliver adoption, retention, and growth at scale. What You’ll Do As the Director, Global Customer Support, you will own the function end-to-end, ensuring exceptional customer experiences while building a scalable, high-performing global organization. You will balance customer empathy, operational excellence, and team development by leveraging data, technology, and proactive process improvements. • Own Global Support Strategy: Define and lead the global Support strategy, ensuring value across channels, products, and regions while aligning to company goals., • Drive Operational Excellence & Process Improvement: Improve workflows, escalation paths, and operating models to increase efficiency, quality, and consistency., • Execute Business Transformation: Lead strategic initiatives that enhance customer outcomes, team effectiveness, and long-term scalability., • Lead Change & Scale the Organization: Guide change management, preparing teams for launches, market shifts, and evolving customer needs while building leadership capacity., • Lead & Develop Your Team: Coach and support managers and front-line specialists, setting clear expectations and performance standards., • Maintain World-Class Service Delivery: Establish and uphold SLAs and performance frameworks across all support channels for consistent, high-quality service., • Data, Insights & Customer Advocacy: Track and act on KPIs and customer feedback to improve processes, satisfaction, and retention., • Champion AI: Champion the thoughtful adoption of AI, automation, and tooling enhancements that improve both customer outcomes and team effectiveness., • Cross-Functional Partnership: Collaborate with Product, Engineering, Customer Success, Professional Services, and Revenue teams to translate support insights into actionable improvements. What You’ll Bring We’re looking for a strategic, hands-on leader who blends customer empathy with operational rigor and sound decision-making. You thrive in complexity, bring clarity through structure and data, and know how to scale support through leadership and technical efficiency. You foster cultures of ownership, learning, and continuous improvement while influencing cross-functional partners without direct authority. • 10+ years of experience leading Customer Support or Technical Support organizations in a high-growth SaaS environment., • 3+ years in second-line leadership with demonstrated success and experience fostering high-performing teams (ideally globally)., • Strong operational and process design mindset with the ability to connect workflows and decisions to customer outcomes., • Experience leading teams through transformation, change management, or significant operational evolution., • Deep familiarity with support platforms and tooling (e.g., Zendesk, Salesforce), tiered escalation models, and AI-driven solutions., • High comfort working with data, including customer experience metrics, operational performance, and trend analysis., • Executive presence and strong communication skills, with the ability to influence senior stakeholders and represent the Voice of the Customer. How You’ll Grow Within 1 month, you’ll plant your roots by: • Completing Sprout’s onboarding and developing a deep understanding of our products, values, and global CX model., • Building strong relationships with Support, Operations, Product, and Revenue leaders., • Reviewing current workflows, tools, and performance data to identify immediate opportunities. Within 3 months, you’ll hit your stride by: • Defining a clear vision and roadmap for global Support that balances day-to-day excellence with long-term transformation., • Partnering with Operations to establish reporting frameworks and dashboards., • Setting KPIs and stretch goals aligned to customer and business priorities., • Assessing team structure and leadership capability to inform growth plans. Within 6 months, you’ll make a clear impact by: • Launching AI-assisted workflows or automation initiatives that improve efficiency and customer experience., • Driving measurable improvements in CSAT, resolution metrics, and operational performance., • Partnering with Product and Engineering to address top drivers of support volume. Within 12 months, you’ll make this role your own by: • Delivering measurable gains in support efficiency, customer satisfaction, and retention., • Optimizing the global support model for future scale., • Establishing Customer Support as a strategic differentiator through insight-driven influence and operational excellence. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: • Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents., • Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources., • Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match)., • Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind., • Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year., • Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family., • Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being., • Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet., • Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations., • Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: • Zone 1 (New York, California, Washington): $150,200.00 - $206,580.00 USD annually, • Zone 2 (All other US states): $136,600.00 - $187,770.00 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package ___ to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest ___. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at . Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) ___ and (2) ___. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review ___.

As Director of Product Management for our Next Gen Platform, you will lead & execute the product vision for our next generation issuance & processing platform focusing on platform modernization, service abstraction, scalability, and more, while supporting the growth of our new and existing customers. You will lead a team to cut across core components of our platform including issuing, fulfillment, processing, ledger, tokenization, and customer onboarding & enablement. This role bridges strategy, delivery, and operational excellence to ensure we continuously deliver customer value and exceptional platform performance. We work ___. This role can be performed remotely anywhere within the United States or from our Oakland office. We’d love for you to join us! The Impact You'll Have • Shape the strategic direction of Marqeta’s core platform and production support experience, directly influencing how $300B+ in annual TPV flows through our systems., • Champion a product vision that unlocks platform scalability, operational excellence, and long-term customer trust across our ecosystem., • Architecting "Operating Models" for medium-scale engineering organizations., • Enable the company to move faster and with confidence by building resilient systems, intuitive tooling, and clear operating models across product and support., • Drive alignment between customer needs, operational realities, and long-term product investments—ensuring Marqeta is positioned to lead in a dynamic payments landscape., • Deliver measurable improvements to customer satisfaction and retention by embedding support insights directly into product planning and prioritization., • Ensure Marqeta stays ahead of regulatory, network, and market shifts by turning external signals into internal advantage through strategic product bets., • Be a critical voice in connecting platform capabilities with customer outcomes—ensuring every roadmap decision delivers impact at scale., • Grow and mentor a senior product organization that excels at cross-functional leadership, systemic thinking, and operational rigor., • Create an executive-friendly view of production health, product performance, and platform risk—turning complexity into clarity for decision-makers. Who You Are • 10+ years in product management leadership, with experience in payments, fintech, or SaaS platforms., • Proven track record of setting vision and strategy for a portfolio of products and translating it into a roadmap with rigorous end-to-end execution, • High EQ and leadership skills with a passion for coaching and growing diverse, high-performing teams., • Exceptional communication skills, able to articulate complex technical concepts to business audiences and influence at all levels of the organization., • Deep understanding of payment industry ecosystem: card brand regulations, ISO 8583, EMV, digital wallets, gateway services, and security services, • Deep technical acumen with familiarity across APIs, cloud services, distributed systems, and modern production support practices (observability, incident management, SLAs/SLOs)., • Proficient in identifying key metrics, analyzing data, and balancing quantitative and qualitative information to make decisions, • Excellent technical acumen, curiosity, and familiarity with new technologies, API’s, programming languages, and databases, • “Roll up your sleeves” mentality to make your products and team successful, seeking root causes, assigning ownership, and driving accountability to get things done Nice-To-Haves • Managing technical products (SaaS platform services, API/SDK product, • Understanding of payment industry ecosystem: card brand regulations, ISO 8583, EMV, digital wallets, gateway services, etc., • Implementation of solutions processing 100M+ transactions per day, • Building Fintech products or incredible developer experience, • Reconciliation systems and money movement, • HSMs and key management, • Agile software development methodologies Compensation and Benefits Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States: • National: A baseline tier that applies to most of the geographic territory of the United States., • Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA, • Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City. Visit ___ or consult with a Recruiter to determine which tier would be applicable to you. When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is: • National: $198,100 - $247,600, • Premium: $214,400 - $268,000, • Premium Plus: $233,000 - $291,300 We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. Along with monetary compensation, Marqeta offers • Multiple health insurance options, • Flexible time off – take what you need, • Retirement savings program with company contribution and after tax contributions, • Equity in a publicly-traded company and an Employee Stock Purchase Program, • Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave, • Free therapy sessions, financial and professional coaching, and legal advice, • Monthly stipend to support our remote work model, • Annual “development dollars” to support our people growth and development, • Through Flex First, the freedom to live and work wherever you and your family thrive

Location: Remote (US-Based) Reports to: Director, Product Dynatron is transforming the automotive service industry with intelligent SaaS solutions that drive measurable results for thousands of dealership service departments. Our proprietary analytics, automation, and AI-powered workflows empower service leaders to increase profitability, elevate customer satisfaction, and operate with greater efficiency. With accelerating demand and a rapidly expanding product ecosystem, we’re scaling fast, and we’re just getting started. We’re seeking a strategic, customer-focused Product Manager to own and evolve MarketSmart, Dynatron’s customer engagement and marketing platform. This role is responsible for defining product vision, leading discovery, and guiding execution to deliver scalable, high-impact solutions that help customers reach, engage, and convert their audiences more effectively. As Product Manager, you’ll serve as the voice of the customer and the steward of MarketSmart’s long-term growth. You’ll partner closely with Engineering, Product Design, Product Owners, Sales, Marketing, and Support to ensure the platform delivers measurable outcomes, strong adoption, and an intuitive, modern user experience. Product Strategy & Roadmap Ownership • Own and evolve the product vision, strategy, and roadmap for MarketSmart, aligning customer engagement needs with business objectives and platform strategy., • Define clear priorities and success metrics to guide roadmap decisions across segmentation, targeting, messaging, and campaign execution capabilities., • Lead ongoing product discovery to deeply understand customer workflows, pain points, and success metrics related to customer engagement and marketing performance., • Conduct structured research including customer interviews, surveys, usability testing, workflow analysis, and feedback synthesis., • Translate customer, market, and performance insights into clear product requirements, business cases, and prioritized initiatives., • Partner closely with Product Owners to ensure strategy is translated into actionable backlogs and effective delivery plans., • Collaborate with Engineering and Product Design to define and deliver solutions that balance usability, scalability, performance, and long-term platform health., • Evaluate build, buy, or partner options for new capabilities, weighing trade-offs across customer value, speed, and technical complexity., • Analyze product usage data, campaign performance metrics, and customer feedback to guide prioritization and iteration., • Lead validation efforts including beta programs, usability testing, and post-launch feedback loops to ensure strong adoption and customer outcomes., • Drive Go-To-Market readiness for new features and enhancements in partnership with Sales, Marketing, Support, and Training teams., • Serve as the internal subject matter expert and product advocate for MarketSmart., • Partner with Product Marketing on positioning, messaging, and enablement materials., • Support Sales with product expertise, demos, and customer-facing content., • 3-7+ years of Product Management or Product Marketing Management experience in a SaaS or technology-driven organization., • Proven success owning product vision, roadmaps, and delivery across the full product lifecycle., • Strong understanding of customer segmentation, targeting, messaging, execution, and performance measurement., • Hands-on experience leading product discovery, validation, and prioritization efforts., • Demonstrated success launching products and supporting Go-To-Market execution., • Ability to influence cross-functional teams without formal authority, including Engineering, Design, Sales, Marketing, and Support., • High customer empathy with experience conducting interviews, usability testing, and workflow analysis., • Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or a related field preferred., • Pragmatic Institute Product Manager Certification preferred., • Opportunity to own and scale a high-impact customer engagement platform within a rapidly growing SaaS organization., • Strategic role with cross-functional influence across Product, Engineering, GTM, and Leadership teams., • Values-driven culture focused on accountability, urgency, and delivering real outcomes., • Remote-first environment offering flexibility, autonomy, and trust., • Competitive base salary between $130,000 and $140,000, • Comprehensive health, vision, and dental insurance, • Employer-paid disability and life insurance, • 401(k) with competitive company match, • Flexible vacation policy and 11 paid holidays

We’re a startup with big ambitions: to make estate planning modern, visual, and intelligent. ___ is the first AI-powered estate advisory platform, built by advisors, planners, and attorneys to transform how wealth is transferred across generations. Our technology unifies scenario modeling, client visualization, and document creation into one seamless, digital experience. Our team brings together diverse subject matter expertise across estate planning, wealth management, and scaling SaaS startups. We’re distributed across the U.S., with a mix of fully remote and hybrid roles, and we embrace flexibility while staying closely connected. At Vanilla, you’ll join curious builders and problem-solvers who thrive on speed, autonomy, and impact. Here, you won’t just join a company, you’ll help create it. If you’re excited to tackle hard problems, move quickly, and see your work shape both an industry and a growing startup, we’d love to meet you. The Customer Care Specialist is a key member of the Customer Care/Support team tasked with delivering an exceptional customer experience. In this role, customer satisfaction is the most important measurement of success. This role will also contribute to building and scaling the customer support experience including thoughtful attention to the mechanisms and processes that provide important insight into product usage and client health. This role is a remote position, you must be based out of one of the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kentucky, Maine, Massachusetts, Minnesota, New Jersey, New York, Ohio, Pennsylvania, Texas, Utah or Washington * Deliver exceptional service to all of our customers ranging from small wealth advisory businesses to the largest financial services firms. * Identify, respond, and resolve issues and questions raised by Vanilla customers. * Provide hands-on support to our customers to ensure their ongoing happiness. * Evaluate the criticality of a given issue; isolate and escalate problems to senior management to ensure problems are solved in a timely manner. * Help clients leverage Vanilla to the greatest extent possible through both functional and conceptual instruction. * Work cross-functionally across the business with Customer Success, Sales, Product, Engineering, and Operations making sure customers get the help they need. * Provide constructive feedback on methods for optimizing the support flows and tools used for tracking and responding to customers. * Report regularly to internal stakeholders on customer support operations and work with customer success managers and sales account executives on customer related initiatives. * Collaborate with the Senior Director of Customer Success to implement and track key metrics like a Client Health Score. * Become an expert in all things Vanilla. * 3+ years of Customer Support experience. * Experience supporting customers in SaaS platforms - strong understanding of cloud-based applications, subscriptions, and common SaaS workflows. * Proven results in driving positive customer experience. * Ability to form relationships with colleagues, prospects and customers through strong interpersonal skills. * Able to thrive in a fast-paced, high-growth environment, with a high level of drive, accountability, and attention to detail. * A self-starter who thrives in a startup environment. * Excellent written and verbal communication skills. * Metrics oriented and customer satisfaction driven. * Ability to manage multiple support channels (e.g. email, chat, and phone). * Ability to explain technical concepts to non-technical users in a clear, professional manner. * Associates, Bachelor's degree in Business Administration or equivalent experience. * Knowledge of customer service principles and practices. * Proficiency in Google Suite, Salesforce Service Cloud, JIRA, and Slack. * Experience working in financial services or wealth management. * Customer service certification. The salary range for this role is $55,000 to $75,000. Our compensation packages also include a performance based bonus and equity. Compensation is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. * Flexible paid time off policy and 10 company-wide paid holidays * Parental leave, 4 weeks for all full-time employees and up to 12 weeks for birthing parents * Medical, dental, and vision benefits coverage for employees and their families * 401K eligibility after one month of employment * Free estate planning documents * Budget for learning & development and home office setup * Paid parking or transit for hybrid and in office employees Vanilla Technologies Inc. (dba "Vanilla") provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Vanilla participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

We’re the leading digital marketing provider for insurance agencies in the United States. We’re committed to providing our clients with customer service they love and solutions that deliver results. BrightFire offers insurance agency websites, social media marketing, reviews & reputation management, search engine marketing, and local listings management. To learn more about BrightFire, visit our website at ___. ABOUT THE JOB We are looking for an experienced Director of Customer Success who is an excellent communicator, service-obsessed, a proactive problem solver, and tech-savvy. The Director of Customer Success's duties will include a broad range of tasks such as overseeing ongoing customer relationships, onboarding and client training, coordinating existing customer sales with our sales department, reducing churn, and increasing customer retention. You should also be able to provide insights on client interactions and feedback to help support future product and service development. This position is remote (USA only). WHAT YOU WILL DO General • Directly manage the customer success team, owning processes, department goals, and ongoing staff training., • Maintain customer satisfaction through proactive client communications, issue remediation, and risk assessments., • Responsible for ensuring the customer success team is building long-lasting customer relationships and fostering customer retention efforts., • Collaborate across the organization with Sales, Marketing, Product, Billing, Business Development, Design, and Development to address churn risks and increase customer retention and satisfaction. Customer Service • Manage day-to-day responsive and proactive customer service., • Handle escalations of client issues., • Oversee customer inquiries for technical and marketing support on a daily basis., • Understand and be able to explain how features within our website platform and digital marketing services relate to customer needs., • Manage customer expectations and collaborate with internal teams to resolve issues efficiently and effectively., • Proactively identify at-risk accounts to minimize churn., • Serve as the customer advocate for day-to-day and escalated issues and requests. Customer Onboarding and Training • Manage new customer onboarding, training, and execution of ongoing digital marketing services., • Oversee the onboarding and training of new and existing customers to drive adoption of services and new features., • Provide insights to customers to ensure that they get the most out of the platform with the aim of improving retention through feature adoption. Customer Success Processes • Continually improve onboarding and support processes., • Evaluate and improve documentation, FAQs, ticket system templates, and other communication infrastructure. Collaborate with Sales and Marketing • Collaborate with Sales on opportunities with existing clients (campaigns, support partnership pilot program customers, renewals, and expansion opportunities)., • Coordinate with Marketing around marketing activities to existing clients. EXPERIENCE & QUALIFICATIONS • 3+ years in Customer Success management. SaaS experience is a plus., • Proven track record of working in a customer-facing role while managing a team., • Must demonstrate relationship management and churn prevention skills, and the ability to engage clients on new services and features., • Experience with support ticketing systems and administration, such as Zendesk or HubSpot., • Excellent written and verbal skills; ability to explain technical concepts in a simple manner., • Analytical and process-oriented mindset with attention to detail, demonstrated desire for continuous learning and improvement., • Experience in analyzing support data and customer interactions to identify trends and growth opportunities., • Experience with online demo/presentation tools, such as Zoom, WebEx, or equivalent., • Experience with CRM applications, such as Salesforce, HubSpot, or equivalent., • A diplomatic demeanor to effectively resolve conflicts or customer escalations., • Helpful, but not required: Knowledge of the various digital marketing services we offer, including websites, SEO best practices, PPC advertising, social media, and online reviews. BENEFITS & PERKS • Competitive Salary, • Annual Performance Bonus, • Competitive Paid Time Off, • Approximately 10 Paid Holidays Per Year, • Two Floating Holidays, • Retirement Plan 401k + 4% Company Matching, • Paid Employee Medical Insurance Premiums, • Vision and Dental Insurance Available, • Remote Work Available (USA Only), • Flexible Work Schedules, • Company Provided Laptop BrightFire is an equal opportunity employer and our team is the foundation of our company. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our dedicated staff invests in their work represents a significant part of not only our culture, but our reputation and achievement as well. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. BrightFire will not tolerate discrimination or harassment based on any of these characteristics.

Team: Product Reporting to: Senior Director of Product Management Location: Asia-based Preferred About ELSA ELSA is a global leader in AI-powered English communication training, dedicated to transforming how people learn and speak English with confidence. Founded in 2016 and headquartered in San Francisco, we operate across the U.S., Vietnam, Portugal, Indonesia, Brazil and Japan. Powered by proprietary speech-recognition technology and generative AI, ELSA delivers real-time, hyper-personalized feedback to help learners improve pronunciation, fluency, and overall communication effectiveness. With over 50 million learners and 1 billion hours of anonymized speech data, ELSAs depth of language training intelligence is unmatched in the industry. Our B2B flagship platforms ELSA Enterprise and ELSA Schools empower organizations and educational institutions to elevate communication capabilities and unlock personal and professional opportunities for their people. We design engaging, bite-sized learning experiences that adapt to each learners goals and context, ensuring measurable improvement and lasting confidence. Our vision is to become the global standard for real-time English communication training, enabling 1.5 billion language learners worldwide to speak clearly, be understood, and share their stories with the world. Backed by world-class investors including Googles Gradient Ventures, Monks Hill Ventures, and SOSV, ELSA has been recognized among the top global AI innovators: * Forbes Top 4 Companies Using AI to Transform the World * Research Sniper Top 5 Best AI Apps * ASU+GSV EdTech 150 * CB Insights Top 100 AI Companies We are scaling aggressively on the enterprise side — moving from a tool that companies deploy to a platform that enterprises depend on. That means deeper integrations, smarter engagement loops, and the kind of reporting that makes renewal decisions easy. Join us in shaping the future of language learning and empowering millions to unlock opportunity through confident communication. Job overview: As Senior Product Manager for B2B, you will own the product experience for ELSA's enterprise segment — from the moment a company enrolls learners to the day they renew (and expand). You'll work directly with the Head of Product, engineering, customer success, and our largest clients to build the features that drive measurable skill improvement and make ELSA sticky at the account level. This is a high-ownership role. You'll own enterprise engagement, admin tooling, reporting, and the integrations that make ELSA work inside large organizations. You'll sit close to revenue — your roadmap directly impacts renewal rates and expansion ACV Key Responsibilities * End-to-end product development for the B2B segment — admin dashboards, learner engagement, manager reporting, LMS/SSO integrations, and onboarding flows for enterprise accounts * The engagement loop that keeps learners active after their first month — because disengagement in months 2–3 is where B2B churn begins * Product metrics tied to learning outcomes (e.g. proficiency score improvement) and account health (active learners, usage depth, renewal risk signals) * Zero-touch enrollment and scalable onboarding for large enterprise deployments — reducing CS burden and time-to-value for new accounts * Collaboration with the AI/ML team to surface personalized learning paths and coaching insights that administrators and L&D teams can act on * A clear, well-prioritized roadmap grounded in customer evidence, renewal data, and commercial impact — communicated directly to the CEO, Head of B2B, and enterprise clients * Voice of the customer inside PED — synthesizing feedback from CS, account managers, and client QBRs into concrete product decisions What You Will Have Must-Haves: * 5+ years of product management in B2B SaaS or enterprise-facing digital products * Demonstrated experience driving measurable outcomes in enterprise accounts — activation, engagement, renewal, or expansion * Strong analytical instincts — comfortable working with product analytics (Amplitude, Mixpanel, or similar) and structured data to diagnose engagement gaps and prioritize interventions * Experience building or improving admin tools, reporting dashboards, or enterprise onboarding flows * Excellent written and verbal English; able to present roadmap trade-offs credibly to C-suite and to enterprise client stakeholders * High ownership mentality — you treat pipeline health and renewal rates like your own business Strongly Preferred: * Experience with HubSpot (Sales, Marketing, Service, Operations Hubs) * Experience with quoting engines, billing systems, or CPQ tools. * Familiarity with data warehouses and ETL pipelines principles. * Understanding of SaaS principles, challenges, and best practices. * Python knowledge to write custom scripts for data transformations or to interact with APIs. * AI tool familiarity LangChain, LLM orchestration frameworks, RAG pipelines, etc. Why ELSA * Mission that matters — millions of professionals improve their careers through better English communication every day * Proprietary speech AI with a genuine moat — our coaching engine is not a wrapper on a general LLM * Fast-moving, low-bureaucracy culture — your roadmap can reach enterprise users across dozens of countries within weeks of launch * Significant upside as ELSA scales its enterprise business globally, including large-scale partnerships across Asia * Fully remote-friendly with a globally distributed team * A product leader who moves fast, thinks in frameworks, and will invest directly in your growth * Comprehensive employee well-being benefits. * Opportunity to contribute to a fast-growing, well-funded Silicon Valley startup with global impact.

1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. The Senior Director of Engineering, Product and Design Operations will report directly to the CTO and is responsible to continue to build and scale the operating system for our EPD organization. The Sr. Director sets the department’s strategic direction, oversees operations, drives delivery, and develops a high-performing team to achieve impactful results. This leader will unify Engineering Operations and Product Operations into a single, high-leverage function that drives delivery predictability, portfolio visibility, and execution excellence. This is a remote opportunity within Canada and the US. What we're looking for: * Experience: 8+ years of experience in Engineering Operations, Product Operations, Technical Program Management, or similar leadership roles. At least 5 years in a leadership role, preferably within the SaaS or cybersecurity industry. Bonus points to candidates that have led a company through IPO as an Operations Leader. * Proven track record of delivering success enabling multi-team, complex, infrastructure-heavy delivery and building operational systems from scratch in a scaling company * Comfort operating amid ambiguity and designing clarity. * Data-driven with the ability to translate metrics into decisions. * Executive presence and ability to influence senior technical leaders. * Strong business acumen with expertise in AI, security infrastructure, developer platforms, or highly technical environments strongly preferred. * Demonstrated success enabling multi-team, complex, infrastructure-heavy delivery. * Exceptional analytical and strategic thinking skills, with the ability to develop and execute strategic plans that drive measurable results. * Extensive experience in operational excellence, including process and system optimization, scalability, and the development and management of performance metrics. * Proven success in collaborating effectively cross-functionally with senior leaders (including C-Suite) and teams. * Outstanding communication and interpersonal skills, with the proven ability to influence across the company, using expertise, executive presence, strategic insights, and diverse influence strategies. * Experience in successfully leading and sustaining transformational initiatives in fast-paced, complex, and dynamic environments. * Strong history of building, developing and scaling high-performing teams. What you can expect: * Strategic Leadership & Partnership: Partner with CTO, CIO/CISO and EPD leadership to develop and execute the department's vision and roadmap, aligning with company strategy. Analyze trends and translate strategy into operational plans, proactively addressing scaling bottlenecks. Support executive and board-level planning/reporting. * EPD Operating Model & Enablement: Update for scale and implement the end-to-end EPD operating model. Establish scalable planning frameworks (annual, quarterly, sprint), execution rhythms, and decision-making governance. Build cross-functional connectivity (Product, Engineering, Design, Marketing, and GTM). Improve delivery predictability, velocity, and quality via portfolio, capacity, and dependency management. Remove systemic execution friction. * Operational Excellence & Process Maturity: Assess and improve department structure, processes, and systems to boost scalability and operational excellence. Mature product lifecycle management and implement engineering effectiveness frameworks (DORA, flow metrics, reliability KPIs). Establish best practices for release, incident, and change management. Support technical planning for infrastructure/AI systems. * Visibility & Performance Metrics: Define and manage KPIs aligned with organizational objectives. Develop real-time visibility into roadmap progress, delivery health, risks, and outcomes. Implement KPI frameworks across product, engineering, and operations. Design clear, low-bureaucracy dashboards and reporting systems for leadership insight into trade-offs and resource allocation. Track performance and hold teams accountable for business outcomes. * Cross-functional Collaboration & Initiatives: Cultivate senior leader relationships to ensure strategic alignment, optimize resources, and drive collective outcomes. Lead key strategic growth and efficiency initiatives. Represent the department in senior leadership forums. * Scaling Systems & Change Management: Build processes and implement necessary tooling (PLM, roadmap, capacity models) that are scalable. Lead and sustain organizational change initiatives, transitioning from startup scrappiness to operational rigor. * Team Leadership & Talent Development: Lead a high-performing EPD Operations organization. Coach and mentor direct reports, evaluate talent, and implement development plans. Drive a high-performance culture reflecting company values, fostering psychological safety, ownership, and agility. Champion employee experience initiatives. * Financial Oversight: Partner with Finance to oversee the departmental budget, ensuring efficient resource allocation and cost control. Monitor financial performance and identify improvement opportunities. * Customer/Industry Relationships: Establish and maintain strong relationships with relevant external customers, partners, vendors, and industry contacts to achieve strategic goals. Sr. Director, Engineering & Product Operations Outputs First 30 Days: Diagnose & Align Theme: Understand before changing. Build trust before redesigning. Objectives * Build strong relationships across Engineering, Product, Design, and cross-functional partners. * Assess the current operating model (planning, roadmapping, tooling, metrics). * Identify systemic delivery bottlenecks and visibility gaps. * Evaluate current EngOps and ProdOps capabilities. Outputs * Clear current-state assessment. * Top 3–5 operational risks and friction points. * Prioritized 90-day action plan. * Initial org design direction for unified Ops function. Days 31-60: Design & Activate Theme: Introduce structure without slowing momentum. Objectives * Define and pilot a standardized quarterly planning and portfolio process. * Launch executive-level delivery visibility (dashboards, risk tracking). * Apply strong program management to 1–2 high-impact initiatives. * Clarify roles, ownership, and governance across EPD. Outputs * Live portfolio-level reporting. * Documented planning and execution cadence. * Clear operating model for unified Eng/Product Ops. * Early wins in predictability and transparency. Days 61-90: Institutionalize & Scale Theme: Move from reactive execution to predictable delivery. Objectives * Roll out operating rhythm across all EPD teams. * Formalize dependency management and risk escalation. * Improve roadmap confidence and delivery predictability. * Align portfolio allocation tightly to company objectives. * Finalize org structure and hiring plan. Outputs * Fully functioning EPD operating system. * Measurable improvement in delivery visibility and confidence. * Board-ready reporting framework. * 12-month operational maturity roadmap. The Shift by Day 90 From: * Fragmented visibility * Reactive coordination * Hero-driven delivery To: * Transparent portfolio management * Predictable execution * System-driven scale USA-based roles only: The annual base salary for this role is between $272,000 USD and $408,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $254,000 CAD and $381,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, ___. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See ___ for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing ___. For additional information see our ___.

___ is building the platform that care operations run on. We reduce waste, cut costs, and improve throughput in hospitals by automating and orchestrating clinical workflows. Using AI, real-time location data (RTLS), and deep EHR integration, our platform enables care teams to operate with real-time intelligence and financial discipline, improving outcomes for patients and operators alike. We are trusted by leading U.S. health systems including HCA, Sutter Health, Advent Health, Trinity Health, and the U.S. Department of Veterans Affairs. Backed by Goldman Sachs, we have scaled rapidly over the last two years and are now building the foundation required for the next phase of durable, disciplined hyper growth. Position Title: Customer Success Manager – Enterprise Accounts (West Region)Reporting Relationship: Reports to Director, Customer Success EnterpriseLocation: Remote. Candidates must be located in the Western United States.Role Overview: The Customer Success Manager - Enterprise Accounts owns the post-deployment success of strategic enterprise healthcare customers. This role partners closely with clinical, operational, IT, and executive stakeholders to drive adoption, value realization, measurable ROI, renewals, and expansion across ___’s platform. • Strategic Customer Ownership, • Manage a portfolio of strategic enterprise healthcare customers post-deployment, serving as a trusted long-term partner., • Develop and execute outcome-driven success plans aligned to customer goals around safety, asset visibility, operational efficiency, and return on investment (ROI)., • Build strong relationships across clinical, operational, IT, and executive stakeholders., • Guide customers through post-go-live adoption, optimization, and expansion, ensuring sustained value realization., • Proactively identify risks and opportunities, resolve issues, and coordinate internally to maintain high customer satisfaction., • Partner with Sales and Customer Success leadership to support renewals, expansion, and long-term account growth., • Customer Success Practice & Scale, • Contribute to the ongoing evolution of Kontakt.io’s enterprise Customer Success practices, with a focus on consistency, scalability, and ROI-driven outcomes., • Help establish and refine repeatable processes for adoption, retention, expansion, and value measurement., • Translate complex customer data and outcomes into clear ROI narratives, best practices, and playbooks for the broader CS organization., • Provide input on processes, tools, and workflows that improve team efficiency and customer impact., • Cross-Functional Collaboration, • Work closely with Sales, Product, Technical Account Services, Hardware Operations, and Marketing to deliver cohesive post-deployment customer experiences., • Serve as the voice of the customer, sharing insights that inform product direction, roadmap decisions, and ROI-focused improvements., • Collaborate on initiatives that support measurable ROI, adoption, and long-term customer value., • 6+ years of Customer Success experience in the healthcare space, supporting enterprise healthcare organizations., • Self-starter with the ability to hit the ground running, operate independently with a high level of autonomy, and take ownership of customer relationships and outcomes in a fast-paced, growth-stage environment., • Comfortable operating in an environment of continuous change, while remaining effective and impactful for customers., • Experience in healthcare technology, including supporting technology and SaaS platforms, within complex healthcare environments., • Strong understanding of healthcare workflows, customer lifecycle management, renewals, and expansion strategies., • Experience driving adoption, optimization, and measurable ROI for SaaS or hardware-enabled healthcare platforms., • Demonstrated executive presence, with the ability to engage senior leaders, lead strategic conversations, and articulate value and ROI at the executive level., • Strong problem-solving skills with an ownership-oriented mindset.

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Those outside of commutable distance may be considered on a remote basis. SUMMARY: Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription software is used by 85k+ active customers in over 100 countries. We are seeking a highly skilled AI Engineer to join our AI team and help build the next generation of AI solutions. This role will report directly to the Director of AI Strategy & Innovation and will be instrumental in developing and deploying advanced AI-powered platforms and intelligent agentic systems that transform how organizations manage safety, compliance, and risk. You will work at the intersection of applied AI research and production engineering, building sophisticated multi-agent systems, RAG architectures, and intelligent assistants that solve complex enterprise challenges. This is a unique opportunity to shape how AI transforms supply chain safety and risk management on a global scale. The position requires strong technical leadership, exceptional communication skills, collaboration across departments, delivering impactful outcomes, and a commitment to innovation in AI technologies. ESSENTIAL DUTIES AND RESPONSIBILITIES: AI Platform Development & Architecture · Design and implement production-grade AI systems, including intelligent assistants and multi-agent orchestration platforms. · Build agentic workflows using frameworks such as CrewAI, AutoGen, Threads, LangChain, and LangGraph for orchestration. · Develop and maintain RAG (Retrieval-Augmented Generation) pipelines for enterprise knowledge bases. Integrate and extend enterprise AI tools through custom solutions. · Collaborate with senior stakeholders to design, develop, and deploy custom AI solutions to solve complex business problems. Production Engineering · Develop robust, maintainable, and well-tested code for enterprise AI applications. · Optimize API integrations with LLM providers (OpenAI, Anthropic) and enterprise platforms. · Ensure system security and compliance with enterprise standards. Developer Experience & Productivity · Utilize modern AI development tools such as Claude Code, Cursor, Windsurf, and GitHub Copilot. · Build internal automation tools to accelerate AI development workflows. · Stay current with emerging AI technologies and integrate them into Avetta’s platform. Leadership & Collaboration · Lead technical and strategic direction for AI initiatives. · Lead key projects, architecture reviews, and technical discussions around automation, augmentation, and acceleration of workflows and processes using AI techniques. · Communicate complicated technical concepts clearly to technical and non-technical stakeholders, including senior executives. · Drive collaboration and crucial conversations across business functions centering around business processes and workflows. · Drive innovation and introduce relevant cutting-edge technologies to maintain Avetta’s industry leadership. PREFERRED QUALIFICATIONS: · 5-8 years of professional software engineering experience, with 2+ years focused on operationalizing/productionizing AI/ML systems. · Deep expertise in Python; experience with Java, C/C++, or R is a strong plus. · Proven track record building and deploying production AI systems with LLMs (such as OpenAI, Anthropic Claude, Google Gemini, AWS Bedrock, etc.). · Good understanding of agents, RAG architectures, vector databases, and semantic search. · Strong fundamentals in software engineering, testing, CI/CD, and system design. · Excellent communication skills for engaging with senior leadership. · Strong experience with agentic frameworks (such as CrewAI, AutoGen, LangGraph). · Familiarity with enterprise SaaS environments and B2B product development. · Experience with agentic AI development tools (such as Claude Code, Cursor, Windsurf, GitHub Copilot, Devin). · Familiarity with observability platforms (LangFuse, LangSmith, Weights & Biases). · Experience with fine-tuning and LLM optimization. · Track record of mentoring engineers and driving technical strategy. IDEAL EDUCATION & TRAINING: · Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience). At Avetta, we are committed to salary transparency to ensure equitable hiring practices and promote trust. The salary range included in this job posting is based on internal and market data and the role's responsibilities. The final compensation offered to a candidate will be determined by several factors, including work location, job-related skills, experience, and relevant education or training. The salary range for this position is $123,000 - $174,000 USD per year, with a potential bonus. We also offer a comprehensive benefits package, which includes health, dental and vision insurance, 401(k), and PTO. Avetta is an equal opportunity employer and values diversity. We encourage individuals from all backgrounds and experiences to apply. To apply for the AI Engineer position, please submit your online application by April 30, 2026, at 11:59 PM PST. #LI-HYBRID #LI-REMOTE

Astra is building mission-critical infrastructure for moving money at scale. Our platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems. We provide APIs and automation tools that enable businesses to move money programmatically while maintaining strict regulatory requirements. We're looking for a Staff-level Product Lead to own Astra's platform layer – the APIs, developer experience, control plane, and foundational infrastructure products that sit above the rails and make Astra the Payments Cloud rather than just a payments gateway. This is an IC role with principal-level scope: you'll shape the architecture of how customers interact with Astra, how they configure and extend the platform, and how Astra scales to serve increasingly sophisticated builders. You'll work directly with the Leadership Team and partner deeply with engineering, solutions, and go-to-market. The right person thinks like a platform architect, writes like an API designer, and ships like someone who has felt the consequences of a bad developer experience at 2am. * Astra's core API platform: authentication, versioning, pagination, rate limiting, error taxonomy, and the developer contracts that customers build on * The control plane product: configuration surfaces, rule engines, programmable routing logic, and the levers customers use to customize money movement behavior * Webhook and event architecture: delivery guarantees, retry logic, event schema design, and the observability customers need to build reliable integrations * Developer experience: documentation quality, SDK surface, sandbox fidelity, onboarding flows, and the time-to-first-transaction metric * Platform extensibility: how customers compose Astra's primitives – triggers, conditions, actions – to build complex payment workflows without custom engineering * Platform reliability and SLA products: how Astra communicates uptime, exposes status, and gives customers visibility into degradation * Long-term platform strategy: how Astra evolves from a multi-rail API into a programmable payments infrastructure layer, including agentic payment use cases * Define and maintain Astra's API contract philosophy – versioning strategy, backwards compatibility standards, deprecation policies, and schema design principles * Write detailed platform specs that engineering can ship from: precise, edge-case-aware, and grounded in how real customers build * Own the platform roadmap – balancing foundational investments (auth, observability, extensibility) against customer-facing features and reliability work * Conduct technical discovery with Astra's most sophisticated customers to identify platform gaps and extensibility needs * Partner with engineering to review API design, maintain developer ergonomics standards, and hold the bar on platform quality * Work with solutions and implementation teams to understand where customers get stuck, break, or build workarounds – and translate that into platform requirements * Drive the developer experience roadmap in partnership with docs, solutions engineering, and DevRel functions as they mature * Represent platform strategy in customer conversations, partnership discussions, and technical due diligence processes Required Experience * 6+ years of product management experience, with at least 3 years building developer-facing platform or API products at a technical infrastructure company * Deep expertise in API design – REST, webhooks, event-driven architecture – and strong opinions about what makes a platform great to build on * Experience owning a platform roadmap across authentication, configuration, extensibility, and observability layers * Strong understanding of how infrastructure companies create lock-in through developer experience, not just features * Comfort reasoning about systems-level tradeoffs: latency vs. consistency, configurability vs. complexity, generality vs. opinionation * Track record of operating as a principal-level IC – setting direction, influencing without authority, and driving outcomes across engineering and go-to-market * Exceptional written communication; you can produce a platform spec that is simultaneously a product document and a technical contract * Payments context is a plus, not a requirement – but intellectual curiosity about how money moves is required Preferred Experience * Experience building platform products at a BaaS, payments infrastructure, or developer tools company * Familiarity with the control plane / data plane architecture pattern as applied to developer platforms * Background in workflow or rules-engine product design – if-this-then-that style programmability at the infrastructure layer * Exposure to agentic AI use cases and how AI-native systems impose new requirements on payment infrastructure (context, controls, micropayment patterns) * You'll define the platform architecture of a company that has real ambitions to be category-defining infrastructure – the Snowflake of payments * You'll work directly with the founding team and the company's first Director of Product, with significant influence on product culture and engineering culture * Astra is profitable at Series B – the growth trajectory is funded, not a bet on future capital raises * The platform problems here are genuinely hard: multi-rail orchestration, programmable money movement, agentic payment primitives – this is not a CRUD application * Competitive compensation with equity in a growing fintech company. * Remote-first culture with flexible working arrangements * Small team, big impact — your work directly supports Astra’s ability to scale responsibly * Professional growth opportunities in compliance and risk management * Mission-driven — build infrastructure that powers financial innovation while meeting the highest regulatory standards Astra is a remote-first company hiring only within the U.S. We value thoughtful collaboration, clarity, and initiative. We’re proud to be an equal opportunity employer and are committed to building a diverse and inclusive team.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director is a member of the Account Management Team. This is a consultative sales and Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Transportation Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Program Management • Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts., • Identify additional products or solutions FA can provide., • Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions., • Transportation knowledge of State and Federal Guidelines a plus (DOT, FMCSA, etc.), • Will be working with in the Transportation industry a plus (Driver Qualification knowledge a plus) Excellent organizational, analytical, problem-analysis, and problem-solving skills., • Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor’s offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors., • Prepare and deliver quarterly and annual client business reviews., • Document and manage all action/project plans for assigned client base., • Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues., • Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices., • Constantly seek, share, and implement best practices., • Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources., • Partner with internal account team to review program performance.Administrative, • Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers., • Manage monitoring and reporting programs for customers., • Bachelor's degree or equivalent work experience., • 7-10 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience., • Proficiency with MS Office applications including Word, PowerPoint, and Excel., • Strong oral and written communication, and interpersonal skills., • Outstanding multi-tasking and time-management abilities., • Excellent organizational, analytical, problem analysis and problem-solving skills, • Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity, • 40-50 hour work week with additional hours as customers, situations and projects require.Preferred:, • 3 years of virtual work experience, • Work experience in the professional sales environment is desirable First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel., • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. As a Senior Product Manager, you are on a mission to identify and solve our customers’ most perplexing challenges. You develop the vision and strategy for your product while achieving and maintaining alignment from executive stakeholders and your team. You lead your team on the prioritization, discovery, development and launch of solutions that support progress on your strategy and toward your vision. Your relentless focus on measuring impact ensures we continuously deliver value to our customers while expanding our position as the best-in-breed provider in our space. You will report to the Director of Product Management, Order, and can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC. • Proactively seeks opportunities to improve business processes, product development methodologies, and team workflows without explicit direction, demonstrating initiative and a commitment to continuous improvement., • Independently develop and refresh the long-term vision and strategy for your product, ensuring alignment with leadership on strategic objectives., • Identify and present opportunities to invest in and monetize solutions for customer problems, developing coherent business cases to gain cross-functional executive alignment., • Known expert on multiple products, customers, user personas and their respective pain points., • Frequently leverage data analytics and insights to inform decision-making processes and drive product improvements and optimizations, • Develop and foster direct, ongoing relationships with customers to establish unencumbered access to customer insights., • Proactively balance technical and customer-centric priorities to enhance product reliability and long-term sustainability., • Ensure economic viability by managing budget and securing executive approval for major cost increases., • Lead the development and execution of feature launch plans in collaboration with Product Marketing to drive adoption and achieve KPI., • Independently identify and own failures to meet goals and determine the appropriate next steps without requiring management intervention., • Manage, mentor, and support the career growth of Product Managers or Associate Product Managers., • Provide frequent stakeholder updates on product development progress, ensuring regular feedback is sought and addressed to drive continuous improvement., • Bachelor’s Degree or higher from an accredited institution anywhere, or equivalent practical experience., • Minimum of 5 years experience in a software Product Management role., • Experience managing and optimizing ecommerce platforms using data, and experimentation to improve conversion, retention and revenue., • Demonstrated experience leading experiment driven product development, with measurable impact on customer experience and business outcomes., • Proven ability to leverage data to define success metrics, identify growth opportunities, and guide product strategy., • Experienced track record of consistently delivering on your team's product objectives., • Able to collaborate with and influence senior executives, effectively communicating product vision and strategy, and driving alignment on high-impact initiatives., • Strong cross functional leadership with a proven ability to collaborate effectively with Design, Engineering, Product Marketing and Customer Success to deliver aligned outcomes., • Able to present complex ideas clearly and persuasively, navigate organizational dynamics, and build strong relationships at all levels of the organization., • Able to leverage a toolkit of proven strategies and techniques to tackle complex challenges, initiate feature initiatives, and drive accelerated progress., • Lead changes as new information arises, making sound tradeoff decisions to support customer and business needs

“Mineralys Therapeutics is a clinical-stage biopharmaceutical company focused on developing medicines to target hypertension and related comorbidities such as chronic kidney disease (CKD), obstructive sleep apnea (OSA) and other diseases driven by dysregulated aldosterone. Its initial product candidate, lorundrostat, is a proprietary, orally administered, highly selective aldosterone synthase inhibitor. Mineralys is headquartered in Radnor, Pennsylvania. For more information, please visit ___. Follow Mineralys on LinkedIn, Twitter and Bluesky” Mineralys is a fully remote company. The Director of Accounting is a key leadership role within the growing Finance organization, responsible for overseeing the general ledger. This role will lead the build‑out and ongoing optimization of our accounting infrastructure to support commercial product launch, revenue recognition under ASC 606, inventory and cost of goods sold (COGS) accounting, and gross‑to‑net (GTN) processes. The ideal candidate brings deep public company and commercial‑stage experience in life sciences, strong technical accounting expertise, and a proven track record of leading high‑performing teams in a SOX‑compliant environment. This remote position is based in Colorado, with regular bi-monthly, in person meetings with the Finance team in the Boulder region. Principal Responsibilities • Lead the overall accounting function, including general ledger, accounts payable, payroll accounting, revenue, inventory/COGS, fixed assets, and equity compensation., • Own the monthly, quarterly, and annual close processes, ensuring accurate and timely preparation of financial statements in accordance with U.S. GAAP and company policies., • Establish and oversee commercial accounting processes for product revenue, including contract review, revenue recognition under ASC 606, and accounting for variable consideration and gross‑to‑net deductions (e.g., chargebacks, rebates, copay assistance, returns)., • Design and implement inventory and COGS accounting processes to support commercial manufacturing, distribution, and supply chain activities in partnership with Technical Operations and Supply Chain teams., • Lead the development, documentation, and maintenance of robust accounting policies, procedures, and internal controls, ensuring SOX compliance and scalability as the company grows., • Support external financial reporting processes in partnership with SEC reporting resources, including support for 10‑Q/10‑K filings, earnings materials, and other regulatory or lender reporting, as applicable., • Serve as primary point of contact for external auditors on all accounting and internal control matters, managing audit requests and driving issue resolution., • Evaluate complex and non‑routine transactions (e.g., collaborations, licensing, debt, equity, business combinations, stock‑based compensation) and prepare or review technical accounting analyses and memos., • Drive continuous improvement and automation across accounting operations, including optimal use of ERP and related systems (e.g., NetSuite, FloQast, Tipalti, payroll platforms) to improve efficiency, accuracy, and visibility., • Build, lead, and develop a high‑performing accounting team, providing coaching, clear objectives, and career development opportunities. Skills and Attributes 1. Deep technical knowledge of U.S. GAAP, including ASC 606 (Revenue from Contracts with Customers), ASC 842 (Leases), and accounting for inventory, equity compensation, and complex arrangements., 2. Significant experience in a commercial‑stage biopharmaceutical, biotech, or life sciences company with responsibility for product revenue and gross‑to‑net accounting., 3. Proven track record building and leading high‑performing accounting teams in a fast‑paced, high‑growth, public company environment., 4. Strong understanding of SOX requirements and experience designing, implementing, and maintaining internal controls over financial reporting., 5. Hands‑on, detail‑oriented, and process‑minded with a continuous improvement mindset., 6. Excellent analytical, problem‑solving, and decision‑making skills, with the ability to navigate complex and ambiguous issues., 7. Effective communicator with the ability to convey complex accounting matters to non‑finance stakeholders., 8. High degree of integrity, sound judgment, and commitment to ethical business practices and compliance., 9. Proficiency with ERP and financial systems (ideally NetSuite) and close‑management or automation tools such as FloQast, as well as AP and procurement solutions such as Tipalti. Supervisory Responsibility This role has direct supervisory responsibility for accounting staff and managers, including general ledger, accounting operations, and other functional leads as the team scales. Travel This position requires up to 10 % travel. Frequently travel is outside the local area and overnight. Education and Experience • Bachelor’s degree in Accounting or Finance is required; CPA strongly preferred. Advanced degree is a plus., • 12+ years of progressive accounting experience, including significant leadership responsibility at the Senior Manager or Director level in a public company environment., • Prior experience in the biopharmaceutical, biotech, or broader life sciences industry is strongly preferred., • Demonstrated experience supporting or leading accounting for commercial product launches, including revenue recognition and gross‑to‑net accounting., • Strong background in managing audits and working with external auditors, including Big 4 or large regional firms., • Experience implementing or optimizing ERP and related finance systems (e.g., NetSuite, FloQast, Tipalti, payroll platforms)., • Proven success in building and scaling accounting processes and teams in a high‑growth, SOX‑compliant environment. This position is eligible for standard Company benefits including medical, dental, vision, time off and 401K, as well as participating in Mineralys incentive plans are contingent on achievement of personal and company performance. Actual compensation may vary from posted hiring range based on geographic location, work experience, education, and/or skill level. US Salary Range: $175,000 - $195,000 #LI-Remote

Tyson & Mendes is a national insurance defense law firm with 28 locations. As a Tableau Developer, this candidate will be responsible for the development and management of data visualization solutions created to enhance business processes and drive data driven decisions. This role reports to the Director of Data Visualization. Who We're Looking For… The Tableau Developer requires proven skills working with Tableau in designing, developing, and maintaining intelligence reports and visualizations to improve business efficiency, and support business functional leaders. This position requires a blend of technical expertise, excellent communication skills, and strong customer service orientation. Responsibilities • Design, develop and conduct unit testing, and maintain complex Tableau reports for scalability, manageability, extensibility, performance, and re-use, • Provide technical expertise in areas of architecture, design, and implementation, • Determine the best implementation that will meet the design of the architect, • Work with team members to create useful reports and dashboards that provide insight, improve/automate processes, or otherwise add value to the team, • Work through iterative review cycles to deliver results that meet or exceed user expectations, • Ensure consistency by adhering to a set of software coding and style guides, • Resolve support related issues with existing Tableau reports, • Ability to query and display large data sets while maximizing the performance of the workbook, • Ability to interpret technical or dashboard structures and translate complex business requirements to technical specifications, • Meet departmental KPIs and metrics as provided, • Communicate effectively with attorneys and staff at all levels of the organization, • Provide white-glove support for all users Requirements • Minimum of 3 years of Tableau development experience, • Advanced Tableau development skills, • Advanced proficiency with Tableau Desktop, Tableau Prep, Tableau Cloud Environment, • Working knowledge of Tableau administrator/architecture, • Understanding of advanced calculations and statistical functions, • A solid understanding of SQL, relational database management system, data modeling, and normalization, • Strong communication skills and attention to detail and accuracy while working collaboratively, • Data visualization and analytical thinking, • Ability to work on multiple projects at a time and also be a Project Management Compensation Package • The hourly pay range of $42 - 46/hour, depending on experience, • Overtime paid at 1.5× the regular hourly rate, as needed, • Comprehensive benefits coverage offered, including plans available at zero employee cost (average annual employee contribution for health/vision/dental coverage is $700-1,700), • Employee Assistance Program through HealthAdvocate, • Employees benefit from a 401(k) program that includes a 100% match on the first 3% contributed and a 50% match on the following 4-5%, • Vacation time is accrued annually at the employee’s base rate, • Employees receive a monthly technology reimbursement of $60, • Paid parental leave at base pay Benefits • 37.5-hour standard workweek designed to promote balance and prevent burnout, • Educational reimbursement program for non-attorney eligible team members (up to $3,500 per calendar year), • Internal diversity and inclusion programs, such as the Women’s Initiative and Young Professionals Initiative, • Firm-wide charitable giving program, • Numerous social and off-site events each year to enrich your relationships with your colleagues About Tyson & Mendes Click here to learn more about the Tyson & Mendes Office! ___ We’re one of the fastest-growing civil defense firms in the country—known for breaking the mold of the traditional law firm. Our dynamic, diverse team of trial attorneys delivers exceptional results, from landmark cases like Howell v. Hamilton Meats to numerous defense verdicts across the nation. But we don’t stop at great legal work—we invest in our people. With specialized training in our proven defense methods, clear paths to leadership, and robust professional development, we empower attorneys to grow their careers, build their personal brands, and become leaders in the field. Follow along with the firm on ___ and ___ or visit ___. Equal Opportunity Employer Notice OK, now for the legal copy (we are a law firm, after all). It is Tyson & Mendes’ policy to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors. By the way, if you read all of this, congratulations – we can already tell your attention to detail is exceptional. NOTICE TO APPLICANTS/EMPLOYEES OF TYSON & MENDES: Please take notice that the Firm collects certain information about you. For more information on the Firm’s policies, please refer to the document provided ___. No recruiters/agencies #li-remote Pay Range $42 - $46 USD

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Smartsheet is looking for a Sr. Manager of Customer Success to help build and scale our Enterprise Customer Success team. The right candidate is an experienced manager with a proven ability to create programs to drive the customer adoption lifecycle throughout all Smartsheet accounts. As a Sr. Manager of Customer Success you will manage a team of Customer Success Managers and partner with the Director of Customer Success, Enterprise to execute on the overall team vision. You will collaborate with Sales and Marketing to help drive growth of our business. This role is responsible for driving successful product usage, customer value, and net retention. You will report to the Director of Customer Success, Enterprise. Due to the collaborative nature of this role, ideal candidates will be based on the East Coast. You Will: • Manage a team of Customer Success Managers, • Meet or exceed set targets, • Set expectations with internal team members, develop a collaborative team culture while promoting career growth., • Empower team of CSMs to onboard and expand customer product usage while uncovering revenue opportunities., • Use data to track performance, forecast retention, and create customer insight, • Partner with Marketing, Support, Professional Services, and Sales to create a positive customer journey that delights customers, improves customer satisfaction, inspires referrals and guides account growth., • Build/refine programs to improve and scale, • Bring creative ideas to the group to help improve the next stages of the business, • Promote operational excellence across the Customer Success team, • Create a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities, • Other job duties as assigned You Have: • Business development, organization, team building and management passion, • Experience working in a cloud applications, • 5+ years working in a leadership capacity, • 8+ years of Customer Success or Account management experience in a technology/software environment, or Technical Account Management experience within Enterprise SaaS, • Passion and demonstrated ability for mentoring and team growth, • Experienced in managing a Customer Success or Account Management team, • Outstanding management skills across a varied set of responsibilities, • Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet’s benefits, use cases, and business and technical elements, • Experience and success partnering across departments, • Bachelors (BA/BS) degree Current US Perks & Benefits: • Medical/vision and dental coverage options for full-time employees, • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay), • Monthly stipend to support your work and productivity, • Flexible Time Away Program, plus Sick Time Off, • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans, • US employees receive 12 paid holidays per year, • Up to 24 weeks of Parental Leave, • Personal paid Volunteer Day to support our community, • Opportunities for professional growth and development including access to Udemy online courses, • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account, • Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $135,000 - $172,500 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

AIP Publishing is a leading publisher of the physical sciences. Working with us means being part of a mission: to accelerate scientific discovery while reimagining the future of scholarly publishing. AIP Publishing helps brilliant work make a global impact. We’re building a living network of knowledge to spark thinking, connect people, and drive new ways forward — empowering a vibrant global community using science for good. We foster a collaborative, creative atmosphere and encourage a workplace culture that maximizes individual contributions. We’re always looking to evolve the ways we think and operate, and we actively encourage an environment where everybody feels comfortable, seen, and able to do their best work. We’re looking to hire and develop colleagues who are astute, flexible, and always striving to “solve better problems” through thoughtful consideration of individual, team, organizational, and customer impact. The Manager, User Support & Applications reporting to the Director, Enterprise Apps & Infrastructure, is a hands-on leader who sits at the intersection of technology, people, and process—shaping how staff across AIP Publishing experience and use digital tools every day. This role blends strategic platform ownership with user-centered service design, empowering teams to work smarter through well-governed systems, strong adoption, and meaningful engagement. If you enjoy translating real user needs into practical, scalable solutions—and leading a small team to do their best work—this is an opportunity to make visible, organization-wide impact. How you’ll make an impact: Leadership & Team Development • Lead, coach, and develop the Support Solutions Specialist and User Engagement Specialist, creating clarity of roles, goals, and growth pathways., • Build a culture of proactive service, empathy, and accountability within the team., • Establish and monitor clear objectives and key results (OKRs) for the team — focused on adoption, user satisfaction, and service quality., • Design repeatable feedback loops so the team continuously surfaces user insights, pain points, and opportunities to improve AIP’s digital ecosystem. Platform Ownership (Working Manager Component) • Serve as Jira Product Owner and Administrator, ensuring structure, workflows, automation, and governance reflect business needs and stay clean, scalable, and well-documented., • Partner with the team on Microsoft 365 governance, automation, and user adoption., • Oversee Smartsheet, Miro, and DocuSign administration through the team, providing guidance, governance, and integration opportunities., • Drive consistency in access management, template use, reporting standards, and inter-tool integrations., • Translate business requests into technical configurations and vice versa — ensuring both usability and compliance. User Engagement & Two-Way Communication • Design and lead a structured user engagement program — regular listening sessions, surveys, office hours, and department-level partnerships., • Ensure a two-way information stream between IT and the business: users feel heard, and the IT team stays connected to real-world needs., • Partner with department leads to identify pain points and develop solutions that improve productivity and satisfaction., • Communicate tool changes, new features, and best practices through digestible, ongoing engagement (e.g., newsletters, workshops, “what’s new” sessions). Enablement Strategy & Roadmap • Develop and maintain a Digital Enablement Roadmap that aligns platform investments and process improvements to business priorities., • Prioritize initiatives that streamline workflows, improve transparency, and reduce friction for staff., • Champion and measure adoption of “ways of working” frameworks (OPOs, RACIs, retrospectives, cross-functional planning)., • Identify opportunities for automation or simplification of routine tasks through M365, Jira, or other tools. AI and Future Enablement • Partner with the Director on evaluating and piloting AI tools that enhance productivity and user support., • Lead enablement efforts to help staff leverage AI in their day-to-day work responsibly and effectively., • Curate and communicate AI success stories, tips, and training. What you're great at: • Strong understanding of Microsoft 365 (Teams, SharePoint, OneDrive) and related collaboration ecosystems., • Proven ability to lead small teams, set direction, and build operational maturity., • Excellent communication and facilitation skills — equally comfortable working with executives, end users, and technical peers., • Familiarity with Smartsheet, Miro, or DocuSign administration a plus., • Familiarity with AI productivity tools and process automation technologies preferred. What we’re looking for: • 8+ years of experience in IT service delivery, digital workplace, or technology enablement roles., • Deep hands-on Jira expertise — able to design, configure, and govern at scale, including automation, workflow management, and reporting., • Experience designing feedback programs, conducting stakeholder interviews, and managing change. Our excellent total rewards package includes: • A remote workforce with staff based in NY, NJ, CT, MD, VA, PA, MA, RI, or Washington, DC, who meet in person for collaboration, training, strategic planning — and fun!, • Generous paid time off and paid sick and safe leave, • Flexible Work Schedule, • Competitive medical, dental and vision benefits, • Exceptional retirement benefits, • Monthly remote stipend, • Training and Tuition assistance, • Employee Assistance Program Salary Range: $120,000 - $145,000 At AIPP, we offer competitive compensation based on the role, experience, and other relevant factors. Under the New York Convenience Rule, all employees, regardless of their residence in other states, will be taxed at the New York State tax rate. Employees may also have additional state-specific tax obligations depending on where they live. A wholly owned not-for-profit subsidiary of the American Institute of Physics (AIP), AIP Publishing’s mission is to advance, promote, and serve the physical sciences for the benefit of humanity by breaking barriers to open, fair research communication and empowering researchers to accelerate global progress. AIP Publishing supports the charitable, scientific, and educational purposes of AIP through scholarly publishing activities on its behalf and on behalf of our publishing partners. Our publishing portfolio includes digital books, AIP Conference Proceedings, and peer-reviewed journals across a spectrum of research areas, including our flagship titles Applied Physics Reviews, Applied Physics Letters, Journal of Applied Physics, and The Journal of Chemical Physics. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law.

About Us dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 50,000 teams every week. As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Cloud customers, including JetBlue, HubSpot, Vodafone New Zealand, and Dunelm. We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners: • Code-based data transformations unlock transparency, flexibility, and collaboration, • Analysts should adopt software engineering best practices to build trusted data products, • Core analytics infrastructure should be open source and user-controlled, • Analytic code—not just tools—should be shared and community-driven dbt is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world. And we’re just getting started. We’re growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our ___. Location: US Remote - Boston Metro Area We’re looking to hire a Majors Sales Director to join the Revenue Team. This person will be responsible for building out our strategic customer base throughout the Northeast region. The ideal person will be a proactive and curious member of our growing Sales team, identifying new business with prospects and growth opportunities for clients. A certain level of foresight and knowledge working with intrinsic sales cycles will take this individual confidently into the future of dbt Labs. • Own the full sales cycle from lead to ongoing utilization for enterprise prospects, • Organize POC implementations of dbt Cloud Enterprise, • Win 20 new dbt Cloud Enterprise customers per year (after ramp), • Lead and contribute to team projects that develop our sales process, • Work with product to build and maintain the dbt Cloud enterprise roadmap, • Become an expert in SQL, dbt, and enterprise data operations, • Be an active member of the dbt open source community, • 7+ years closing experience in technology sales, with a proven track record of exceeding annual targets, • Ability to understand complex technical concepts and develop them into a consultative sale, • Excellent verbal, written, and in-person communication skills to engage stakeholders at all levels of an analytics organization (individual developer up to CTO), • The diligence and organizational skills to work long, intricate sales cycles involving multiple client teams, • Ability to operate in an ambiguous and fast-paced work environment, • A passion for being an inclusive teammate and involved member of the community, • Experience with SQL or willingness to learn, • Prior experience in analytics, ETL, BI, and/or open-sourced software, • Knowledge of or prior experience with dbt, • Interview with Talent Acquisition Partner, • Interview with the Hiring Manager, • Team Interviews; Sales & Solutions Architects, • Pipeline Generation Activity with Sales Leadership, • Unlimited vacation time with a culture that actively encourages time off, • 401k plan with 3% guaranteed company contribution, • Comprehensive healthcare coverage, • Generous paid parental leave, • Flexible stipends for:, • Health & Wellness, • Home Office Setup, • Cell Phone & Internet, • Learning & Development, • Office Space We offer competitive compensation packages commensurate with experience, including salary, RSUs, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process. In select locations (including Boston, Chicago, Denver, Los Angeles, Philadelphia, New York City, San Francisco, Washington, DC, and Seattle), an alternate range may apply, as specified below. #LI-Remote Sales Director OTE Range $300,000 - $380,000 USD dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn’t perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume. Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI ___. dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. RSUs or comparable benefits may be offered depending on the legal or country limitations.

We are excited to speak to you about this opportunity. If you are interested in joining our growing team, please apply to this ___ directly. Who we need Infinity Software has been part of Aquila since 2021. We build software that helps alternative lending institutions lend money to all individuals regardless of their financial history. At Infinity, we recognize that the only way for our clients to perform better is for our software to outperform the status quo, surpass the competition, and exceed expectations. Our highly customizable platform delivers functionality to manage loan products, marketing campaigns, collections, analytics, and reporting with precision and efficiency. Reporting to the Senior Manager, Customer Success, we are looking for a Customer Support Specialist. You will be the trusted point of contact for a portfolio of 20 to 40 clients across the United States and Canada. You will ensure timely, accurate, and professional support by managing inquiries, troubleshooting technical issues, and guiding users through software features. Your ability to handle multiple priorities, provide real-time assistance via phone, chat, and email, and maintain a clear and friendly communication style will be essential to creating an exceptional client experience. This is a full time, fully remote position within the United States or Canada with working hours aligned to 9am - 5pm PST. What’s in it for you Challenges. You are seeking a customer support role where no two days are the same. This is an opportunity to provide technical support and training to a diverse audience on complex and highly customizable solutions that undergo regular updates and enhancements. You want to be part of a mission-driven organization where your expertise directly helps customers extend access to small loans for individuals who need them most. Impact. At Infinity, we have built a focused, fun, and collaborative remote environment where talented individuals come together to create something meaningful. We are committed to fulfilling our mission—to give both our employees and customers the freedom to grow. With 4 billion people globally excluded from traditional financial systems, your work will have real-world impact. Professional growth. You will work alongside a manager who brings a coaching mindset to leadership; someone who wants to support you as a valued team member and unique individual. A former collegiate baseball player and current coach, he is dedicated to helping you refine your skills, play to your strengths, and advance your career, enabling you to deliver your best performance consistently. As part of Constellation Software, you will have access to continuous learning, internal mobility, and advancement opportunities within Infinity, Aquila, or another business line. How you will make an impact: • Customer support. You will manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently. You will address concerns from password resets to functionality questions with professionalism and accuracy. You will provide real-time assistance and follow up consistently to ensure resolution and client satisfaction., • Problem resolution and collaboration. You will be responsible for thoroughly researching and documenting solutions to complex issues by digging into historical data, reviewing past closed tickets, and leveraging internal team knowledge. You will collaborate closely with Developers and Business Analysts, actively engage in group communication channels to share findings, and contribute to efficient, client-focused solutions. You will actively participate in team meetings, training sessions, and webinars to ensure alignment and ongoing development., • Knowledge sharing and process improvement. You will gather client feedback, communicate enhancement requests to Product and Development teams, and train clients on new releases. You will take part in continuous learning and knowledge sharing to drive ongoing improvement across the team. Here’s what you bring: • The experience. You have 2+ years of experience in technical customer support, ideally in a startup or high-growth environment. You thrive in a fast-paced setting where your initiative, drive, and autonomy meet and exceed the needs of customers. You take a service-oriented and solution-oriented approach to every problem, conducting thorough research, gaining valuable insights, and applying your findings to solve complex issues effectively., • The flexibility. You are available to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST) to provide responsive support to our clients during their business hours., • The technical skills. You are proficient with Microsoft Office, databases, and remote access tools. You have a growth mindset and can quickly come up to speed on new releases and functionality, learning new tools quickly. You are comfortable learning and adapting to new technologies, including chatbots, automated ticketing systems, and AI-enhanced help desk platforms, and you understand how these tools can streamline and enhance support workflows., • The solution focus. You are analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills. You can identify patterns, reference prior resolutions, and build upon existing documentation., • The interpersonal skills. You possess excellent verbal and written communication skills, enabling you to build relationships and earn trust with ease. You can interact confidently with customers at any level, delivering clear information and support and translating technical guidance for non-technical audiences. You are a collaborative team member in a virtual environment. You are responsive, exercise sound judgment, and understand the importance of tone, timing, and clarity in every exchange. You value inclusivity and show respect for differing perspectives. Why join? Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU]. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support. We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape. If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila. Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest. What you can expect from our interview process: • A virtual interview with a Talent Advisor to express your interest in the role and share your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview., • A virtual technical interview with the Senior Manager, Customer Success and the Team Lead, to review your technical knowledge and customer service approach and to explore how you fit with the role and the team., • A virtual interview with the Director of Operations to discuss the mission and growth strategy of the company. Aquila welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We are excited to speak to you about this opportunity. If you are interested in joining our growing team, please apply to this ___ directly.

CallMiner seeks a skilled Customer Success Director to join our Customer Retention Team. In this role, the Customer Success Director drives business value for our key business Process Outsourcing (BPO) partners by ensuring a swift realization of benefits and expertly guiding them through the Conversation Intelligence & Automation maturity curve while optimizing a Center of Excellence. They balance and prioritize both tactical and strategic customer needs to ensure robust Gross Renewal Rates (GRR) and Net Dollar Retention (Net$Ret) forecasts and results. Their primary goal is to drive adoption, retention, expansion, and long-term strategic partner growth by aligning our technology to BPO business goals and operational workflows. • Manage a portfolio of BPO partners, align goals, foster strategic partnerships, and ensuring exceptional customer experiences., • Build strong trusted advisor relationships with BPO leadership and internal CallMiner teams to enable collaboration and alignment across all levels., • Represent CallMiner as the primary point of contact for BPO partners, ensuring a single, consistent voice for escalation and issue resolution., • Lead structured onboarding and enablement programs for new and existing BPO partner implementations, including change management and rollout expert coaching tailored for the BPO environment., • Co-create and implement scalable success frameworks through Center of Excellence for repeatable best practices that BPOs can deploy across their client portfolios and industry verticals., • Support sales, marketing and our BPO partners to develop a Go To Market strategy that can drive additional revenue opportunities., • Monitor platform adoption and usage across BPO client teams, proactively identifying and addressing risks and adoption gaps., • Own retention & collaborate on growth opportunities for your BPO book of business, exceeding $8 million, by driving renewal alignment and business value discussions., • Identify upsell and cross-sell opportunities within the BPO ecosystem; collaborate closely with sales and revenue teams to develop business cases and joint strategies., • Partner with Succes Strategy to influence partner engagement models that optimize BPO success in onboarding and servicing their clients with CallMiner solutions., • Define and track outcome-focused use cases that are aligned with the goals of the BPO clients and their customers., • Use Gainsight and other platform tools to operationalize account health, align team efforts, and ensure transparent execution of success plans., • Act as a thought partner, challenging and guiding BPOs to define, build, and measure strategic Conversation Intelligence use cases that drive quantifiable business impact., • Influence the CallMiner product roadmap by collecting, consolidating, and advocating partner feedback and innovation ideas., • Collaborate with marketing to capture and promote compelling BPO success stories via case studies, events, and industry webinars., • Collaborate with cross-functional teams — sales, product, marketing, operations — to deliver seamless execution supporting BPO partner success., • Proactively identify potential issues or conflicts and lead cross-team initiatives to quickly resolve escalations and maintain partner satisfaction., • Champion operational best practices and continuous improvement methodologies that scale CallMiner’s impact within BPO customers., • 4+ years in customer success, account management or client relations., • Bachelor's degree in a business-related major or equivalent work experience., • Experience developing and managing B2B customer relationships., • Experience managing BPOs and/or channel partners., • Experience with the development, execution, and overview of account plans., • Ability to manage customer expectations and be assertive, persistent, and persuasive., • Able to engage management decision makers and influencers at any level., • Excellent communicator with strong written and verbal communication., • Demonstrated ability to understand customer requirements and translate into a quantifiable solution., • Strong financial acumen with experience supporting revenue generating or cost reduction initiatives., • Ability to effectively prioritize workload and manage changes in priority and direction., • Must be computer literate; have experience using Microsoft Office Suite and other customer centric software., • Based out of our Waltham, MA office or remote., • Potential travel up to 30%., • Bi-lingual speaker preferably Spanish language., • Prior experience in Customer Success or Account Management in a SaaS environment. CallMiner's core set of values – from teamwork and ownership to success and joy – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood. Our strong commitment to a positive workplace has earned us the recognition of a 2024 Top Place to Work by the Boston Globe. At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes reimbursement programs for both fitness and tuition, generous PTO including an annual volunteer day, paid maternity, parental leave and more. We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local laws.

SmartBug Media is the full service digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration, SmartBug combines sound strategies and technology with top talent to de-risk the future and set the course for continued success. As a fully remote team of over 300 professionals, we believe in delivering exceptional work without compromising work/life balance, no matter where you are. Recognized globally, we've made the Inc. 5000 list seven times, the Adweek 100 four years running, and won numerous Comparably awards for our culture and leadership. We're not just HubSpot's highest-rated partner worldwide but also a two-time HubSpot NA Partner of the Year and proud Elite Partner. Add to that our Master Elite partnership with Klaviyo and our proud partnerships with Shopify and Google. Only U.S. based candidates will be considered as we are not currently hiring internationally Please note: As we are expecting more client accounts, we are slowly recruiting and would love to keep you in our talent pool for hiring needs in the near future. We are currently only reviewing resumes and screening applicants as we are NOT actively hiring for this role. If you'd like to be considered, we encourage you to apply! Job Summary: The Account Specialist will report to an Account Director or Account Strategist and serve as the project manager on client accounts. You will be the driving force behind the successful planning, execution, and delivery of client projects. Your responsibilities will include confirming project scopes, setting timelines, and managing budgets to ensure all deliverables are met on time and within budget. You will coordinate and collaborate with cross-functional teams, including creative, web/dev, paid media, PR, and integrations, to ensure seamless project flow and high-quality outputs. Additionally, you will serve as one of the primary points of contact for clients, maintaining clear and consistent communication to manage expectations and provide regular updates. By proactively identifying and mitigating potential risks, you will ensure that all projects align with client goals and SmartBug agency standards, ultimately contributing to client satisfaction and agency growth. To succeed in this role, you must be an engaged professional with unwavering requirements for providing an incredible customer experience, including strong client communication and impactful client results. As an Account Specialist, you will be measured on delivering the following: Client satisfaction (results, retention, awards, reviews, referenceable clients) Client effective billing rates (EBRs) Timely strategy delivery and execution \n Key Responsibilities: • Client Success, • Build and maintain strong relationships with clients, • Act as one of the main points of contact for your clients (along with your Account Strategist or Account Director), • Address client feedback and concerns around budget, timelines, and scope promptly, • Ensure your clients see SmartBug as an indispensable partner in their growth, and that each receives a 5-star customer experience as measured by being the highest-rated partner on the HubSpot partner directory—your clients should be happy to be a reference, • Deliver consistent, world-class quality across all customer lifecycle campaigns, • Project Management, • Ensure all project deadlines are met and commitments are honored by maintaining rigorous schedules, proactively addressing potential delays, and efficiently managing resources to deliver high-quality results on time, • Communicate with clients and internal SmartBug teams via Teamwork, our project management system, • Confirm project scopes, objectives, and deliverables in collaboration with the SmartBug account team and clients, • Develop detailed project plans, including timelines, milestones, and budgets, to guide project execution, • Coordinate and lead cross-functional teams, ensuring effective communication and collaboration throughout the project lifecycle; this includes our creative department, paid media, public relations, integrations, and web/dev, • Monitor project progress, identify potential risks, and implement mitigation strategies to ensure timely and successful project delivery, • Serve as one of the primary points of contact for clients, providing regular updates and managing expectations, • Conduct post-project evaluations to identify areas for improvement and implement lessons learned in future projects, • Handle various administrative tasks such as meeting coordination an setup and report preparation, • Set up documents and outline resources need to complete deliverables, • Maintain accurate and up-to-date client records in HubSpot, • Delivery Process, • Foster a collaborative and positive team environment, encouraging innovation and problem-solving, • Act as a liaison between clients and internal SmartBug teams, • Ensure all project deliverables meet quality standards and client specifications, • Ensure you follow processes that result in differentiated client results and quality, • Stay up-to-date with industry trends and best practices to continuously improve project management processes and methodologies Requirements: • Bachelor’s degree in Marketing, Business Administration, Communications, or a related field., • Minimum of 2 years of experience in project management., • Experience working with project management tools, Teamwork.com a plus., • Proficiency in Google Suite., • High level of organization, attention to detail, and the ability to manage multiple priorities., • Ensure project deadlines are met and commitments are honored., • Understanding of the HubSpot ecosystem and basic digital strategies included but not limited to: social media, blogging, email marketing., • Strong work ethic with a positive and enthusiastic attitude., • Strong interpersonal skills and the ability to communicate with both clients and internal teams effectively., • Demonstrated ability to ensure high client satisfaction without sacrificing client goals and adhering to SmartBug values., • Strong problem-solving capabilities and the ability to navigate complex challenges., • High level of integrity, work ethic, and professionalism., • Passion for client success and a commitment to delivering outstanding results., • Curiosity and desire to learn, keeping up with industry trends., • Experience working remotely in similar roles is strongly preferred., • HubSpot essential certifications WHAT WE OFFER - PERKS! • Annual Salary between $50,000 - $65,000 DOE, • Health insurance with company contribution, • Paid maternity and paternity leave, • Paid vacation, • Paid time off, • 4-week paid sabbatical every 5 years of employment, • Monthly remote work allowance, • 401(k) with employer matching, • Flexible spending plan, • Company-funded short-term disability and life insurance, • Long-term disability, • Annual leadership conference, SmartBugaPalooza, • Training budget, • The flexibility of working remotely, • MacBook Air issued to you at time of hire \n$50,000 - $65,000 a year\n

MDG is a national, full-service marketing solutions partner with deep specialization in multi-location businesses. We have extensive experience in helping businesses develop winning growth strategies that harness the power of scale and drive marketing and operational efficiency. We are seeking a highly skilled and motivated Full-Stack Software Engineer with a passion for the Laravel ecosystem. Reporting to the Director of Digital Operations, you will be a key player in shaping MDG's technological future. If you thrive in a fast-paced, collaborative environment, are driven by innovation, and enjoy tackling complex challenges with elegant solutions, we want you on our team. At MDG, we are revolutionizing the multi-location marketing landscape with our proprietary Laravel-based digital product. You'll contribute to building high-availability, scalable, and performant solutions that empower multi-location organizations to effectively reach and engage their target audiences. Your work will directly impact the success of our clients and shape the future of multi-location marketing. MDG follows a hybrid work model of Monday/Friday remote and Tuesday, Wednesday and Thursday in our Boca Raton office. Our scheduled work hours are 9a-6p. Responsibilities ● Develop and maintain high-quality, performant web applications using PHP, Laravel, Vue.js, and associated technologies, infusing creativity and a passion for exploring new approaches to deliver exceptional user experiences. ● Collaborate closely with cross-functional teams, including Project Managers and Designers, to define, design, and implement innovative features and enhancements that exceed client expectations and drive business results. ● Ensure the performance, quality, and responsiveness of applications through thorough testing, bug fixing, and optimization, constantly seeking ways to improve the user experience and deliver value to our clients. ● Maintain clean, organized, and well-documented code, actively participate in code reviews, and adhere to software engineering best practices, setting an example for the team and fostering a culture of technical excellence. ● Stay ahead of the curve by continuously learning and exploring emerging technologies and trends in web development, actively contributing to MDG's innovation roadmap and maintaining our competitive edge. ● Take ownership of projects from concept to completion, demonstrating a proactive and solution-oriented mindset to overcome challenges and deliver exceptional results. ● Inspire other team members, sharing your knowledge and expertise to foster a culture of continuous learning and growth within the team. ● Possesses a minimum of ten years of experience in full-stack software development, including at least five years of hands-on expertise with Laravel. ● Exceptional talent and extensive experience as a Full-Stack Engineer, showcasing a deep understanding of PHP 8+, Laravel, Vue.js 3.x, TailwindCSS, CSS3, and MySQL/MariaDB. ● Proven track record in building and maintaining large-scale, enterprise-level web applications and platforms. ● Demonstrates exceptional critical thinking and problem-solving skills, challenging the status quo and creatively engineering solutions using unconventional and innovative approaches. ● Thrives in an autonomous environment, capable of independently driving large-scale projects from inception to completion. ● Demonstrates strong initiative in identifying and addressing knowledge gaps, excels at time management and pacing, and thrives in fast-paced environments with limited information. ● Maintains a highly collaborative and engaging approach to teamwork. ● Proficiency in both front-end and back-end technologies. ● Familiarity with AWS (EC2, S3, IAM, and RDS) and DigitalOcean, as well as experience with deployment pipelines, Laravel Forge, and basic DevOps practices. ● Strong SQL database management skills and experience in optimizing database performance. ● Adherence to best practices in version control (Git), CI/CD automation, and code quality. ● Proficiency with Composer, npm, and other package management tools, as well as experience integrating external APIs. We offer competitive healthcare, dental, and vision plans along with several voluntary benefit extras. Employees receive generous PTO in addition to all major holidays and the option to enroll in a comprehensive 401K plan with employer matching.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Director of Customer Success leads a high-performing organization that drives value realization, retention, and expansion across customers. This executive owns the end-to-end post‑sales customer lifecycle-from onboarding through to renewal-ensuring operational excellence and measurable ROI aligned to vertical specific priorities (e.g., risk & compliance, operational efficiency, customer experience, and data security). You will build the vertical strategy for a portfolio of complex enterprise accounts, partnering cross-functionally with Sales, Operations, Product, Customer Care, and Marketing to deliver exceptional customer outcomes and sustainable revenue growth. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Strategy & Leadership • Define and execute the vertical CS strategy, segmented by sub-vertical and customer tier, • Build, scale, and mentor a diverse team of Customer Success Managers and Directors., • Establish a value framework with finance-relevant KPIs, outcome maps, and executive communications (QBRs)., • Ensure successful onboarding and time-to-value with robust project governance for complex, multi-stakeholder programs., • Drive QBR cadence with key stakeholders; communicate value tied to business cases and regulatory imperatives., • Drive adoption, maturity, and expansion through structured success plans, territory maps and executive sponsorship programs., • Build customer advocacy (references, case studies, advisory boards) aligned to the finance ecosystem.Cross-Functional Partnerships, • Partner with Product on voice-of-customer, roadmap validation, beta programs, and finance-grade features (security, reporting, controls)., • Partner with Implementation teams for onboarding, reduce time-to-value, and ensure high-quality project delivery., • Align with Sales teams on expansion strategies, whitespace analysis, commercial alignment, and account plans., • Collaborate with Support and Engineering on incident management, major incident communications, and reliability narratives.Operational Excellence, • Design and operationalize a CS operating model: segmentation, coverage, health scoring, success planning, QBR templates, renewals forecast, and escalation paths., • Bachelor's Degree or equivalent (MBA optional but preferred), • 3+ years of related experience in Account Management, • 2+ Years of organizational leadership experience, • 5+ years of experience managing accounts valued at over $500k (significant company experience managing complex, high-value accounts), • Ability to manage and lead during times of change and organizational transformation, • Understanding how to work growth businesses in a competitive environment, • Excellent tactical execution skills, • Strong sense of process and the ability to innovate on process tools and conventions, • Ability to craft detailed, well-written communications and proposal, • Maintain a high emphasis on teamwork, collaboration, and process innovation, • Ability to influence others through strong verbal and written communication, • Strategic mindset: self-directed, organized, analytical, and have excellent problem analysis/problem-solving skills, • Ability to build relationships, communicate effectively throughout an organization, influence, negotiate, and establish mutually agreeable expectations, • Diligent, resourceful, versatile, and able to multitaskWhy First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel., • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays, • Access to tech and growth opportunities, and leaders who want you to succeed! More About Our Values Code, • Honor Honesty, Consistency, and Responsibility: Do the right thing, • Cultivate an environment of dignity: Show respect for the individual, • Take an Outside-In approach: Put the client first, • Think out-of-the-box: Innovate and create The salary range for this position is approximately $130-150K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. #LI-LR1 United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

We're looking for a VP/Director of Technical Operations to own the reliability, scalability, security, and operational excellence of Shopmonkey's platform. This is a senior leadership role sitting at the intersection of engineering and infrastructure — responsible for the teams and practices that keep our product running at the highest levels of performance and trust. This is not a title for someone who manages from a distance. You will be deeply embedded in the technical and organizational fabric of the company. You'll bring strong opinions about how infrastructure should be built, how incidents should be managed, how security posture should evolve, and how DevOps culture creates faster, safer product delivery. You'll own multi-year roadmaps, manage and grow a team of strong individual contributors, and partner closely with Product, Engineering, and Security to translate business priorities into operational reality. Please note for San Francisco-based area candidates, this would be a hybrid role with 2-3 days/week in office for collaboration and connection. • Define and enforce SLOs, SLAs, and error budgets across Shopmonkey's production systems., • Lead incident management end-to-end: on-call frameworks, blameless postmortems, and systemic remediation., • Drive observability maturity — OpenTelemetry, Prometheus, and the dashboards and alerts that give every team a clear signal., • Ensure 99.9%+ availability for a platform processing critical business operations for thousands of shops., • Own Shopmonkey's GCP-based cloud infrastructure: provisioning, scaling, cost optimization, and architectural evolution., • Lead the internal platform team that builds developer tooling, CI/CD pipelines, and deployment infrastructure that accelerates every engineering squad., • Champion infrastructure-as-code practices, making our environments reproducible, auditable, and fast to provision., • Partner with senior engineers on scalability decisions as we grow our customer base and data volumes., • Own the engineering infrastructure and software budget as well as vendor relationships., • Own the technical security posture of the platform: vulnerability management, secrets management, network security, and hardening., • Lead compliance programs and certifications relevant to Shopmonkey's enterprise customers and growth trajectory (SOC 2 Type II, and beyond)., • Build a culture of security that is embedded into the development lifecycle — not bolted on at the end., • Treat compliance not as a checkbox but as a multi-pillar investment that compounds trust with customers over time., • Evangelize and operationalize DevOps principles across engineering: CI/CD, feature flags, progressive deployment, automated testing infrastructure., • Drive down time-to-deploy, mean time to recovery (MTTR), and toil across the org., • Partner with engineering leadership to ensure platform investments directly accelerate squad velocity., • Build, retain, and grow a high-performing team spanning DevOps, SRE, Platform Engineering, and Infrastructure., • Define org structure, hiring plans, and career ladders for TechOps disciplines., • Develop managers and senior ICs; establish a culture of ownership, psychological safety, and continuous learning., • Lead with a servant-leadership mindset — remove blockers, amplify great work, and hold the bar high., • 10+ years in infrastructure, platform engineering, SRE, or DevOps — with at least 4–5 years in a senior leadership role (Director or VP level), • Proven experience owning production reliability at a SaaS company with significant scale and uptime requirements., • Demonstrated track record in building and evolving DevOps/platform engineering organizations from the ground up or through significant transformation., • Experience leading cloud-native infrastructure on GCP, AWS, or Azure — with deep familiarity with Kubernetes, container orchestration, and managed cloud services., • Prior ownership of security and compliance programs (SOC 2, ISO 27001, or similar); able to fluently translate security requirements into engineering work., • Experience in companies ranging from growth-stage to mid-scale SaaS ($50M–$500M ARR range), where you've had to build structure while maintaining velocity., • Strong working knowledge of modern observability stacks (OpenTelemetry, Prometheus, Grafana, Datadog, or equivalent)., • Fluency in infrastructure-as-code tooling (Terraform, Pulumi, or equivalent)., • Solid understanding of CI/CD architectures, deployment strategies (canary, blue/green, progressive rollout), and release engineering., • Comfortable reviewing architectural decisions at the system design level and contributing to technical roadmaps alongside principal engineers., • Familiarity with data infrastructure considerations (managed databases at scale, streaming platforms like NATS/Kafka, ClickHouse-style OLAP)., • Exceptional communicator who can contextualize technical risk and infrastructure investment in business terms for a C-suite audience., • Track record of building inclusive, remote-first teams with strong async communication habits and high accountability., • Able to operate in ambiguity — defining the problem, structuring the org, and making progress before the perfect playbook exists., • Sound business judgment: able to sequence investments, make trade-offs between speed and stability, and push back when priorities don't make sense. In the United States the range is typically $200,000 to $260,000 with bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included. Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status: • Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date, • Short term and long term disability, • Employee assistance program, • Reimbursement for a personal health and wellness membership, • Generous parental leave, • 401(k) available upon hire, • 11 paid holidays, • Flexible time off - take the time off you need!, • Matching donations for approved charitable organizations, • Group volunteer efforts Check out our ___, ___, or ___ about what it’s like to work at Shopmonkey. Join our team of ___ who love what they do, and change the auto industry by helping every shop thrive. The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience. Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform. Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B. In 2021 Shopmonkey ___ a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth. In 2022, Shopmonkey ___ #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in ______, and ___! Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission. Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at ___. Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for: • Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications., • Our Talent Acquisition team only corresponds from email addresses with the domain ‘@Shopmonkey.io’. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer., • While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey’s ___ page, or our official ___ The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from ___ and ___. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.

Conversation. It’s the thread between our product and our people. The tool that enables us to forge relationships through compassion and expertise. To find the connection between our differences. It keeps us close together across borders and backgrounds and helps us create our shared vision. Rasa means tight-knit. We get to the point and have the courage to ask ‘why?’. Because through relentless experimentation, passion, and vision, we’re transforming the way people interact with organizations through AI. That’s Rasa. That’s our message. Join us and add yours. We’re looking for a Director of Customer Success to join our Go-to-market team. Your main goal will be to establish strong, scalable customer relationships that drive adoption, retention, and expansion You will lead a world-class team of Customer Success Managers (CSMs) and partner deeply with our Engineering-led Customer Success Engineers (CSEs) and Forward Deployed Engineers (FDEs). You are the guardian of our Net Revenue Retention (NRR) and the primary driver of the "Rasa Customer Experience." The role reports directly to our Chief Revenue Officer Full-time - 100% remote - Location: USA, East Coast * This is a remote position, but we cannot hire anybody outside of the USA for this position. * Rasa can not assist with work authorization (visa sponsorship) for this position. Since we're a startup, we need someone who's ready to jump in, be hands-on, and do whatever it takes to help us achieve our goals. We are hiring a Director of Customer Success Manager to support our company's growth by investing in our customers' success, driving retention and expansion, and ensuring customers achieve long-term value. As a Director of Customer Success Manager, you'll make an impact on your team by: Strategic Leadership & Team Scaling * Build & Scale: Recruit, mentor, and lead a high-performing team of CSMs across the globe fostering a culture of "Outcome-Obsessed" success. * Unified Front: Partnering with the Head of CSE & Head of FDE to bridge the gap between "Technical Success" (CSE/FDE ownership) and "Business Success" (CSM ownership), ensuring a seamless customer journey. * Operational Excellence: Design and execute a scalable onboarding motion that drives new customer cohorts toward rapid production deployment and measurable business impact, ensuring high-quality adoption at scale. Value Realization & Revenue Protection * NRR Ownership: Direct accountability for protecting and growing our Enterprise ARR. * The "Success Gate": Implement and enforce a rigorous "Success Criteria" mandate. No engagement starts without a customer-signed success plan featuring quantifiable KPIs (e.g., deflection rates, CSAT, or cost per intent). * Executive Alignment: Personally engage with Director and C-level stakeholders at our top-tier accounts to secure long-term partnership and alignment on the "Value Narrative." The Operating Motion * Sales-to-CS Handover: Optimize the "Internal Knowledge Transfer" (IKT) process, ensuring Sales and Solutions Engineering provide the "Value Discovery" needed for a Day 1 head start. * 90-Day ROI Focus: Drive the team to achieve Time to First Value (TTFV) milestones, moving customers quickly through onboarding and enablement and into production. * Technical Risk Governance: Partner with CSEs to manage the "Technical Red Flag" system—identifying when a customer’s architecture deviates from best practices (e.g., CALM vs. custom RAG) and escalating the business risk to customer leadership. * Renewal Rhythm & Automation: Define a standardized renewal motion with fixed cadence (90/60/30 days), templated executive and commercial outreach, AI-driven health and churn scoring in CSP, renewal-play triggers in the CSP, and automated CSM nudges and track adherence and conversion to protect and grow ARR. * 8–10+ years in Customer Success leadership, specifically within complex, developer-centric SaaS or AI platforms (e.g., Databricks, Snowflake, Amplitude, or similar). * Proven track record of managing both CSMs and high-touch Technical Account Managers (TAMs) or CSEs. You know how to lead technical people toward business outcomes. * You have successfully built and scaled CS teams from $10M to $50M+ ARR in a high-growth environment. * Strong background in NRR, churn analysis, and renewal negotiation. You view Customer Success as a revenue-generating function, not a cost center. * While you are a business leader, you are comfortable discussing AI architecture, LLMs, and API integrations with CTOs and Lead Developers. Please keep in mind that we are describing the background that would best fit the role. Even if you don’t meet all the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you! Rasa Customer Success sits in the Go To Market organisation and is currently a size of five CSMs and growing with the growth of our business. The team is spread out globally, 50/50 between EMEA and NAMER. * Flexible hours and a dedicated remote budget * A stipend for professional development & 6 paid education days to help you grow within your role * Unlimited PTO + paid sick leave + paid public holidays * A MacBook, and other tech to help you do your job * We have regular remote team events, as well as an annual company-wide offsite * Health benefits * 401(k) contribution with up to 4% match * Equity options You can find more information about our benefits per location here: ___ Rasa is a leader in generative conversational AI, enabling enterprises to build and deliver next-level AI assistants. Merging a state-of-the-art engine with a user-friendly no-code UI, Rasa offers an open and adaptable platform that perfectly aligns with business logic. This innovative approach makes Rasa a reliable and trusted choice for enterprises seeking to enhance customer interactions while reducing costs. Rasa is privately held with funding from StepStone, PayPal, Accel, Andreessen Horowitz, Basis Set Ventures, and others. The company was founded in 2016 and is remote-first with a global presence. You can find answers to FAQs from candidates about this role specifically on our ___ sheet. Rasa is an equal opportunity employer. We are still a small team and are committed to growing in an inclusive manner. We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age. You must be located in and a resident of the location(s) listed for us to proceed with your application.