Business Development Specialist - HYBRID!
25 days ago
Port Washington
Job Description Business Development Specialist - HYBRID! Office Location: Port Washington, New York 11050 WAC Group Ask about our FREE ONSITE E/V CHARGING PROGRAM FOR EMPLOYEES, in addition to our merit based compensation structure and robust benefits and perks offerings!! Position Summary: The Business Development Specialist acts as a customer liaison, working cross-functionally with internal teams to drive sales, support promotional initiatives, and build long-term business relationships. The individual in this role monitors and provides recommendations on best practices, technology, and innovation improvements, supporting both the customer and the outside sales team. Key Responsibilities: • Respond to inbound Customer and Sales Representative inquiries, ensuring timely and accurate communication., • Work with Sales Reps to pursue new business opportunities and upsell products., • Manage customer orders through the sales lifecycle, including quotes, tracking, delivery, product support, and returns., • Build relationships with decision makers such as distributors, architects, and project managers., • Promote company programs and deliver sales reports and target lists to Sales Representatives., • Coordinate with internal teams, including Quotations, Supply Chain Management, and Engineering, to align customer needs with company requirements., • Track leads via the CRM to maximize sales opportunities., • Analyze data and report on trends to support territory performance. Critical Success Factors: • Achieve sales targets for the designated territory, products, promotions and business channels., • Demonstrate initiative in solving problems and supporting customers, demonstrating urgency and responsiveness in customer communication., • Manage inbound leads and project opportunities through HubSpot, ensuring timely first-response communication and follow-through. Requirements: • 2+ years of lighting industry experience, preferably in a remote-sales or call center role., • Strong knowledge of innovative lighting products., • Ability and willingness for travel to include trade shows and job sites as needed., • Superior customer service skills., • Ability to maintain a high level of product knowledge., • Ability to calculate figures and amounts such as discounts and commissions., • Excellent communication, organizational, and project management skills., • Ability to manage multiple tasks with sound judgment in a fast, deadline focused business environment., • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software. SAP, Zendesk, or HubSpot experience a plus. The expected salary is $66,300 - $68,00. The actual compensation will be determined based on experience and other factors allowed by law. Monday through Friday, 8am - 5pm