New York
Job Description American Endovascular is seeking a skilled and motivated Technical Support Technician to join our IT Support team. This exempt-level position plays a vital role in ensuring the reliability and continuity of our computer systems and technology services. You will provide hands-on technical expertise, user support, and project coordination to maintain a seamless technology environment across our organization. In this role, you’ll handle software installations, hardware troubleshooting and repair, system patches, application maintenance, and entry-level system administration. You’ll be a key partner in keeping our clinical and administrative teams running smoothly so they can focus on delivering life-changing patient care. Primary Responsibilities: • Serve as the first point of contact for customers seeking technical assistance via phone, email, or ticket system., • Perform remote troubleshooting through diagnostic techniques and pertinent questions., • Apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications., • Design, develop, document, analyze, test, and modify computer systems and programs., • Determine the best solution based on the issue and details provided by customers., • Guide customers through the problem-solving process and escalate unresolved issues to higher-level support personnel., • Provide accurate information on IT products and services., • Record events, problems, and their resolutions in logs., • Follow-up and update customer status and information., • Pass on feedback and suggestions from customers to the appropriate internal team., • Identify and suggest possible improvements to procedures., • Ensure continuity of the computer system for all system users., • Repair hardware as necessary and coordinate with service vendors to ensure continuity of service., • Recommend changes in software and hardware to improve computer capabilities., • Implement best practices to effectively utilize IT resources., • Install and configure new IT equipment and resolve incidents., • Maintain a high level of customer service, ensuring all customers are treated efficiently and appropriately., • Perform application and systems maintenance routines, system patches, and entry-level system administration., • Conduct basic network troubleshooting and monitoring., • Continuously monitor system health., • Excellent attitude, phone etiquette, and personality., • Ability to rapidly establish good working relationships with customers and other professionals., • Clear and confident communication skills, both written and verbal., • Ability to handle problems and technical issues in a friendly, calm, and reassuring manner., • Passion for IT and technology, with a thorough and methodical approach to problem-solving., • Tenacity and dedication to pursue issues from start to finish, with the initiative and reliability to work unsupervised., • Self-motivated with the ability to multitask, prioritize, and escalate as needed., • Associate’s degree in computer science, informatics, or a relevant field., • 3 or more years of experience as a computer specialist or IT support technician., • Healthcare experience is a plus., • 3 or more years of experience supporting Microsoft environments, including networks, servers, antivirus, and domain controllers., • Mid-level experience with Azure servers and virtualized environments., • Mid-level experience with Office 365 and similar products., • Experience with multisite and distributed locations is a plus., • Proven experience as a help desk technician or in customer support roles., • CompTIA A+, Microsoft certifications, or similar certifications are a plus., • Mid-level knowledge of security and cybersecurity in relation to support.