Guest Attache
hace 28 días
Los Angeles
Job Description Guest Attache Job Description Report to: Front Desk Manager About the Company: Chateau Marmont is a historic luxury hotel located on Sunset Boulevard in West Hollywood, California. Modeled after a French château, it first opened in 1929 and has since become an iconic Hollywood landmark. Renowned for its old-world charm, lush gardens, and intimate accommodations—including hotel rooms, suites, cottages, and bungalows—Château Marmont combines timeless elegance with a relaxed California vibe. The hotel also features a celebrated restaurant and bar, offering a refined yet casual dining experience. Château Marmont values discretion, creativity, and exceptional hospitality, making it a unique and legendary presence in the hospitality industry. Modeled after an elegant Loire Valley castle, the famed Chateau Marmont is a designated cultural monument whose history is that of Hollywood itself. Team members at Château Marmont are part of a longstanding tradition of hospitality excellence. We seek individuals who are professional, attentive, and passionate about delivering world-class service in a unique and storied setting. Our staff are key to upholding the hotel's reputation as a discreet, artistic, and luxurious haven for our guests. Summary of Position: The Company seeks a qualified individual who is a team player, who is experienced and hands-on. The position requires the ability to provide superior guest service, in a fast paced, luxury environment. Summary of Essential Functions: • Uphold Coyle, Forbes and all Service Standards., • Reports to work as scheduled, in uniform, well groomed, and ready to be in position., • Maintains professional relationships with all guests and coworkers., • Follows checklists and standard operating procedures., • Maintains a safe, clean, organized, and stocked work area., • Welcome guests in a warm and comfortable manner., • Refer to guests by name., • Inform guests about Hotel facilities and functions as well as give directions about the area., • Maintain a positive attitude to guest requirements – Attentiveness to service, responding positively to guest’s needs, never making the guest do work., • Has extensive knowledge of the various room types and rates., • Has extensive knowledge of the upselling program., • Greeting guests and checking them into the Hotel., • Establishing and maintaining guest credit., • Communicating with guests efficiently and in a courteous manner., • Team player., • General phone etiquette., • Presenting any messages or packages., • Checking guests out of the Hotel., • Offering bell attendant assistance and luggage storage facilities, offering to have the guest’s car brought to the door. Offering assistance in arranging transportation., • Offering to make future reservations., • Perform all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc., • Knowledge and established relationship of the surrounding area and its restaurants, clubs, shops, etc., • Perform Guest List duties as required., • Participate in Daily Shift briefings., • Petty cash procedure., • Able to provide information about hotel services and standard amenities., • Delegate bell for guest luggage, faxes and mail to be delivered., • Other tasks as assigned. Summary of Job Requirements: • 2+ year similar customer service experience., • Good communication skills, • Attention to detail and organizational skills, • Ability to multitask., • General knowledge of area and city happenings., • Flexible to work schedules. Summary of Physical Requirements: • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to work on your feet for at least 8 hours., • Fast paced movements are required to go from one part of the facility to others.