Sr. Design Researcher
hace 11 días
Burbank
What We Do / Project The Senior Design Researcher will champion user-centered research and design practices for internal, web-based applications and platforms used by business stakeholders. This role focuses on uncovering user needs, synthesizing insights, and guiding the design of intuitive, data-driven experiences that simplify complex workflows and enable faster, more informed decision-making. Job Responsibilities / Typical Day Strategy & Leadership • Define and drive a clear research vision aligned with product and business goals, • Prioritize research initiatives to maximize impact and inform product strategy, • Foster a research-driven culture by promoting best practices and deep understanding of user needs, • Plan and conduct user interviews, workshops, and usability testing to uncover explicit and latent user pain points, • Partner closely with UX Designers, Technical Product Owners, and Business Analysts to execute research initiatives, • Synthesize research findings into actionable insights, • Create impactful research artifacts such as personas, archetypes, user journey maps, and experience maps, • Present findings clearly and persuasively to diverse stakeholder groups, • Advocate for end users throughout the design and development lifecycle, • Collaborate with cross-functional teams, including UX, product, engineering, and delivery teams, to ensure insights are incorporated into designs, user stories, and final solutions, • User Research Expertise: 8+ years of experience conducting user interviews and eliciting pain points and requirements, • Quantitative Research & Measurement: 8+ years of experience analyzing user behavior data to inform system and product design, • Design Thinking certification, • Experience designing enterprise-level products or internal tools, • Background in software design and development, • Experience in media and entertainment environments, • Familiarity with sales planning and execution workflows, • Deep theoretical and practical knowledge of qualitative and quantitative research methodologies, • Experience working on moderate to highly complex projects, • Strong portfolio demonstrating research process and impact, including:, • Research roadmaps, • Personas / archetypes, • User journey maps, • Experience maps, • Mental model diagrams, • Research reports and presentations, • Excellent written, verbal, and presentation skills, • Strong ability to empathize with users and uncover motivations, • Proven ability to mentor and collaborate across disciplines, • Experience working in agile, cross-functional teams, • Ability to work independently with minimal supervision, • Prototyping tools: Figma or Adobe Creative Suite, • Survey tools: M365 Forms, SurveyMonkey, • Collaboration tools: Miro, • Bachelor’s degree in Design, Human-Computer Interaction (HCI), Sociology, Psychology, or a related field