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Field Training Manager Steak 'n Shake | Franchisee Position Overview Steak 'n Shake is seeking a high-impact Field Training Manager (FTM) to elevate performance across franchisee restaurants. Reporting to the VP of Training and collaborating with multi-unit field leadership, this leader will drive training excellence, strengthen multi-unit capability, and ensure disciplined restaurant certification standards across assigned markets. This role is a visible, performance-focused position that directly influences operational results and builds the future bench of Steak 'n Shake leadership. * Key Responsibilities 1. Lead Market-Based Training Execution • Plan, deliver, and evaluate training for new product launches and non-product initiatives across franchise and company markets., • Execute special projects and field tests while ensuring consistent brand standards and operational excellence., • Measure training effectiveness and adjust delivery to maximize performance outcomes. 2. Coach & Develop Restaurant Leadership • Conduct structured restaurant assessments and lead "development days" with Franchisees., • Diagnose operational gaps, measure performance drivers, and provide actionable coaching and feedback., • Recommend and implement targeted development plans to build leadership bench strength and improve restaurant results., • Partner with Franchise Business Advisors (FBAs) and leaders to elevate management capability. 3. Facilitate Instructor-Led Training • Facilitate 2–3 training classes per month (approximately 27 annually) in assigned franchisee markets., • Teach core operational, leadership, and performance curriculum aligned with company strategy., • Receive recommendations from field leadership on training needs and provide live support., • Teach and oversee food safety training certification at the restaurant level 4. Manage Training Restaurant Certification Standards • Oversee and ensure disciplined execution of the training restaurant certification process., • Audit, assess, and validate training restaurants to maintain consistent, high-performance standards., • Strengthen organizational performance through structured certification oversight., • Visit high-performing restaurants and develop them into certified training restaurants, • Partner with existing certified training restaurants to audit and coach training best practices 5. Support New Restaurant Openings • Lead and support Franchisee onboarding., • Develop follow-up plans to ensure training initiatives translate into sustained operational performance. * Required Qualifications • 5–7 years of progressive restaurant operations experience required., • Minimum 2 years of multi-unit training leadership experience required., • Proven experience leading restaurant training initiatives, coaching managers, and driving measurable operational improvements., • Demonstrated ability to assess performance, analyze data, and implement structured improvement plans., • Strong facilitation and presentation skills with experience teaching or leading structured training programs., • Ability to travel within assigned domestic markets (estimated 50–70% travel depending on market needs). * Preferred Qualifications • 8+ years of restaurant operations experience in a multi-unit or franchise environment., • Prior experience in franchise systems, • Experience facilitating formal leadership development or corporate training programs., • Experience supporting new restaurant openings and certification processes., • Bilingual capabilities (Spanish preferred). * Why Steak 'n Shake? At Steak 'n Shake, we are building a high-performance franchise system grounded in operational excellence, leadership development, and disciplined standards. The Field Training Manager plays a critical role in shaping the future of our franchisee model and strengthening restaurant leadership across markets. This position serves as a direct bench for Franchise Business Advisor and other operations or training leadership roles — offering strong career growth for ambitious leaders ready to make an impact. #CORP7080