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LILT in the News * LILT listed on the ___ for the first time. * Check out ___. * ___ "Revolutionizing Content with AI Agents." About Us LILT is the leading AI solution for enterprise translation. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale. While our core AI technology might share similarities with ChatGPT and Google Translate, it's what we do with it that makes LILT truly revolutionary. Our patented Contextual AI Engine goes beyond basic translations, understanding the nuance of our customer's content and target audience to deliver hyper-accurate, business-focused results. Our connector-first approach seamlessly integrates with our customer's existing workflows, and our human-adapted feedback loop ensures continuous improvement, making LILT a constantly evolving AI partner for your global ambitions. LILT was recently named one of the TOP 100 Software Companies! We’re honored to be recognized by___ as one of the most impactful software companies in the world, ranking #52 on their Top 100 list. LILT is more than a translation solution— it’s a strategic multiplier for global growth, enabling enterprises to unlock new markets, accelerate go-to-market strategies, and deliver seamless multilingual experiences at scale. We empower enterprises to create, translate, and summarize content across text, video, and speech in over 100 languages—all seamlessly integrated with 100+ business systems. Lilt is proud to be trusted by brands like___,, the___,,. Where You’ll Work Get the best of both worlds at LILT! Dive into dynamic in-office energy 2 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home base for the rest of the week. It's the perfect harmony of productivity and personal freedom. Want a peek inside? Visit our ___! This position will be based out of our future Boston office and will be expected to work in the office in a hybrid capacity. Authorization to work in the U.S is a precondition of employment. What You’ll Do We are seeking an experienced and dynamic Sr Manager of Invoicing and Collections to lead and transform our invoicing and collections processes. In this pivotal role, you will collaborate closely with Revenue Operations, Sales and the Accounting teams to enhance efficiency and scalability. This position demands both strategic foresight for long-term growth and the ability to execute tactical initiatives effectively. You will be instrumental in identifying opportunities for process improvements and automation, driving change, and achieving outstanding financial performance. Key Responsibilities: * Manage the entire invoicing cycle, from preparing invoices to collecting payments * Ensure accurate and up-to-date client information related to billing and payments * Oversee the invoice process, identifying and resolving any inconsistencies or errors * Manage the invoice review process prior to electronically sending them from our system to our customers * Track key billing and collection metrics like write-offs, adjustments, and revenue recognition * Work closely with other departments, such as Sales and Customer Success, to resolve billing issues * Identify and implement improvements to the billing process to ensure efficiency and accuracy * Provide vision and strategy around automation and process opportunities. Guide and lead billing systems automation(s). * Monitor and report on accounts receivable status, aging, and collections activities. Provide weekly updates on key metrics to Finance leadership and make data-driven recommendations for improvement. * Own the end-to-end Sales Tax and VAT compliance process, including registration, rate management, tax determination, filings, audits, and cross-functional coordination to ensure accurate and timely reporting across all jurisdictions. * Engage with customers to ensure timely payments and resolve escalations. * Support month-end close processes and financial reporting reviews. * Assist with internal and external audits, ensuring compliance and accuracy. * Ensure preparation and delivery of notices, and other communications regarding delinquent accounts * Communicate information changes and the status of delinquent accounts to leadership Skills and Experience: * Minimum of 6+ years of experience in Accounting/Invoicing/Collections. Experience in high-growth enterprise SaaS or technology companies is highly desirable. * Strong knowledge of invoicing operations and collections techniques. Proficiency in ERP systems Tabs (a plus), Netsuite (a must) and Salesforce (a plus) * Proven ability to design and optimize order-to-cash processes. Experience with process automation and systems integration. * Excellent organizational abilities, attention to detail, and strong written and oral communication skills. Ability to prioritize tasks, solve problems and take initiative Why You’ll Love LILT Our Story Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. They were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company and left to start a new company to address this need – LILT. At its core, LILT has always been a machine learning company since its incorporation on March 6, 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, believing that this foundation was imperative to the future of enterprise translation. Benefits: * Compensation: At market salary meaningful equity, 401(k) matching, and flexible time off plus company holidays * Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, and more. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability * Paid parental leave is provided after 6 months. * Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at ___. LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.

Our client, a leading digital advertising platform provider, is looking for a Manager, Account Strategy to support a dynamic team. • Location: Hybrid in Hoboken, New Jersey (2-3 days), • Rate: $50-56/hr (W2), • Start: ASAP, • Duration: 6 months to start, • Benefits offered!, • Top 3 Skills Needed or Required: Search, DSP (TTD experience), upselling, • What are the day-to-day responsibilities? media planning, optimization, external conversations, troubleshooting Responsibilities: • Plan and execute both managed-service and self-service advertising campaigns, providing expert guidance to clients., • Collaborate with sales and account teams to craft data-driven media proposals aligned with client goals., • Lead discussions with advertisers and agencies, showcasing expertise in media tactics and campaign management., • Apply knowledge of various media types such as paid search, programmatic display, CTV, social media, digital OOH, and experiential in-store tactics., • Regularly communicate campaign performance insights, optimization suggestions, and strategic recommendations to stakeholders. Qualifications: • Bachelor’s degree in Business, Marketing, Communication, or a related field., • At least three years of experience managing digital media campaigns or consulting on digital advertising across various channels., • Strong understanding of digital media performance metrics (CPM, ROAS, CPC, CTR, etc.) and media math for campaign optimization., • Proven experience working with clients, identifying risks proactively, and developing solutions., • Excellent communication, presentation, and project management skills, with proficiency in Microsoft Office tools, Salesforce, JIRA, Tableau, SQL, or Power BI. Perks & Benefits: • Medical, Dental, and Vision Insurance, • Life Insurance, • 401k Program, • Commuter Benefit, • eLearning, • Education Reimbursement, • Ongoing Training & Development, • *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.

Job Description Summary The Director – Pricing Strategy leads the team dedicated to developing and evolving pricing strategies for long term health and market positioning of the TCP brands. This role oversees pricing governance, analytical frameworks, and cross‑functional execution across merchandising, marketing, supply chain, finance, and digital commerce with both HQ and offshore teams. The Senior Director of Pricing Strategy plays a critical role in balancing customer value, competitive pressure, and financial performance. In today’s data‑driven retail environment, pricing is a key strategic lever—and this role ensures pricing decisions drive clarity on positioning and promotions across all channels. Key Accountabilities • Develop and own the enterprise pricing strategy aligned with corporate financial and growth objectives., • Set pricing standards, frameworks, and governance across all retail channels (in‑store, e‑commerce, omni‑channel)., • Lead long‑term pricing initiatives, including value pricing, promotional effectiveness, markdown optimization, and dynamic pricing models., • Leverage advanced analytics, AI, and pricing tools to optimize price elasticity, demand forecasting, and margin performance., • Translate complex data into clear, actionable recommendations for executive leadership., • Collaborate with financial planning teams both pre-season and in-season to address discount rates and permanent markdown needs., • Work closely with merchant teams to provide insights for competitive pricing strategies, conducting both current and future positioning analyses., • Collaborate with financial planning teams both pre-season and in-season to address discount rates and permanent markdown needs., • Work closely with merchant teams to provide insights for competitive pricing strategies, conducting both current and future positioning analyses., • Actively participate in seasonal business strategy meetings with Divisional Merchandise Managers (DMMs), providing valuable insights to identify high-level opportunities., • Partner closely with Merchandising, Finance, Marketing, Digital, Supply Chain, and Store Operations., • Provide pricing guidance for new product introductions, private-label strategies, and category resets., • Support enterprise initiatives such as loyalty programs, personalization, and competitive benchmarking., • Establish KPIs and dashboards to track pricing performance and business impact., • Lead, mentor, and develop high‑performing pricing teams., • Build a strong pricing capability, culture of accountability, and analytical excellence., • Champion change management and adoption of pricing tools and processes. Education and Experience • Bachelor’s degree in Business, Economics, Finance, Analytics, or a related field (MBA preferred)., • 10+ years of progressive experience in pricing, strategy, analytics, or commercial leadership. Skills and Behavior • Prior experience using Salesforce Marketing Cloud (SFMC) is required., • Ability to understand and analyze financial aspects to make informed strategic decisions., • Deep expertise in pricing strategy, elasticity modeling, and margin management., • Strong financial acumen and understanding of P&L drivers., • Advanced analytical skills; experience working with large data sets and pricing software/tools., • Proven leadership and stakeholder management capabilities., • Ability to influence executives and drive alignment across diverse teams. Details: • Full-time role located in Secaucus, New Jersey, • Hybrid work model includes in-office days on Monday, Tuesday, and Thursday, • Health, Vision & Dental Insurance for full-time employees, • 401K with employer match program, • Generous employee discount

Overview The Customer Care Manager will be responsible for overseeing the daily operations of the call center, managing staff, and ensuring customer satisfaction through efficient and effective service delivery. This role requires excellent leadership skills, a strong understanding of call center technology, and a commitment to achieving performance targets. About Us David Yurman is internationally recognized as America’s foremost luxury jewelry brand. Founded in 1980 by two artists, the company fuses art, fashion and jewelry, inspired by a passion for excellence in craftsmanship and innovation in the classic tradition. Headquartered in a facility in New York City’s Tribeca neighborhood, the company produces more than 250 unique new designs per year and is best known for their iconic Cable Collection introduced in 1983, Silver Ice (diamonds set in silver), South Sea Pearls, and Fine Timepieces, Men's Jewelry, Bridal, High Jewelry and Cable Kids. For over 30 years, artistic inspiration and the pursuit of excellence has established David Yurman as America’s premier jewelry and timepiece designer. The company continues in this tradition as it evolves into an international luxury brand. Responsibilities • Lead and develop a high-performing team of service and service-to-sales professionals, delivering best-in-class client experiences while strengthening product knowledge, skills, and capabilities., • Manage day-to-day operations of David Yurman Customer Contact Center., • Balance improving operational excellence, managing KPI’s and building a progressive and engaged Customer Care Team, • Ensure call queues are actively monitored to achieve SLAs., • Participate in setting, and responsible for achieving team and department goals. Specific attention and effort to achieve new departmental targets for sales and conversion., • Monitor Individual, team, and contact center results to identify areas of strength and areas of opportunity. Review Performance to ensure the attainment of goals & targets., • Develop an understanding of the David Yurman customer and champion their needs, making realizable and innovative recommendations for improvement based on customer and employee feedback., • Support Customer Care Senior Manager in analyzing call center data and generating business reports/metrics. Make data-driven and thoughtful recommendations that contribute to an enhanced Customer experience., • Participate in strategic improvement initiatives., • Facilitates open and creative discussions of procedures and processes fundamental to improving the department’s ability to preempt or resolve customer issues., • Ensure customer retention & satisfaction through stellar service; maintain positive relationships with both Internal & External Customers., • Supporting the creation of an environment of continuous improvement through Quality Assurance and ongoing coaching, formal and informal, • Successfully handle high-level escalations, providing optimal solutions., • Works cross-functionally with other departments. Participate in meetings and projects for proposed or coming initiatives, as required., • Responsible for driving employee engagement, development, and career growth., • Manage & develop CCare team, instilling David Yurman Core Values and an understanding of how good service drives increased sales., • Partner with the Training team to support team engagement through product knowledge, service standards, and business initiatives. Foster a team culture that is receptive to change and improvement., • Responsible for hiring, development, and performance management of staff., • Participate in the selection, interview, and onboarding process of new team members. Qualifications • Minimum 3 years of experience in customer service management within a call center environment., • Excellent leadership and interpersonal skills., • Strong analytical and problem-solving abilities., • Well organized and structured. Project management skills., • Proficiency with call center technology and software., • Experience with Salesforce Customer 360 applications, Teamwork Commerce, other POS systems or Omni Channel platforms is a plus., • Proven experience building and developing teams; ensuring bench strength is available to support company initiatives and growth., • Exceptional communication skills, both verbal and written., • Ability to handle high-stress situations and make sound decisions., • Proven experience as a call center manager or in a similar managerial role., • Experience with luxury brands is preferred. The expected annual salary for this role is $80,000-$95,000. Base pay is one component of David Yurman’s total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more. Location Lyndhurst, NJ

JD WATCHES | New York City Full-Time | In-Person Competitive Salary + Commission JD Watches is a leading luxury timepiece retailer specializing in pre-owned and new Rolex, Audemars Piguet, Patek Philippe, Cartier, and other high-end brands. Known for our integrity, concierge-level service, and deep industry relationships, we are expanding and seeking a Sales Director to lead, scale, and elevate our sales organization. The ideal candidate is a natural relationship-builder with experience managing high-value sales teams, thrives in fast-paced environments, and understands the psychology of luxury clientele. You are confident, strategic, and lead with both professionalism and empathy. Key Responsibilities • Lead, mentor, and grow a high-performing sales team across retail, wholesale, and digital channels., • Develop and implement monthly and quarterly sales strategies to meet revenue targets., • Maintain and strengthen relationships with VIP clients, collectors, and dealer networks., • Coordinate and oversee showroom appointments, private viewings, trade shows, and events., • Work closely with Operations, Marketing, and Inventory to forecast demand and ensure product readiness., • Monitor sales pipelines, performance metrics, CRM data, and closing strategies., • Set sales standards and training protocols for negotiation, follow-up, rapport-building, and after-sale care., • Uphold brand values of transparency, authenticity, and trust. Qualifications • 5+ years of luxury sales leadership experience (watches, jewelry, fashion, automotive, or private client services)., • Proven record of meeting or exceeding revenue targets., • Strong negotiation, closing, and high-touch client service abilities., • Confident public presence and ability to represent the brand at events., • CRM and pipeline management expertise (HubSpot/Salesforce or similar)., • Passion for horology and knowledge of luxury timepieces preferred but not required (we can train the right person). What We Offer • Base salary + uncapped commission structure., • Access to inventory of high-demand luxury models., • Strong operational and marketing support., • Growth opportunities as we expand into new markets and platforms., • A collaborative, entrepreneurial, and fast-moving environment.

We are seeking a skilled Salesforce OmniStudio Developer to support digital transformation initiatives within the public sector.This role focuses on building secure, scalable, and citizen-centric solutions using Salesforce OmniStudio (Vlocity) to improve service delivery, streamline operations, a

A Customer Support Analyst Level II works within the Customer Support Center to meet the needs of GHX's important customers. Utilizes Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all the customer's questions, problems, and solutio

THE ROLE: We are looking for a motivated and results-oriented Product Manager to own two critical product domains: our marketing technology stack (email communications, attribution, promotional tools) and payments infrastructure (checkout optimization, payment processing, fee presentation). Reporting to the VP of Product, you'll partner closely with engineering to evolve these systems while navigating compliance requirements and enterprise client needs. This role demands a strong foundation in product management best practices, a keen understanding of user experience, and the ability to work effectively across teams to deliver exceptional value to users and achieve measurable business goals. • Required:, • Bachelor's degree in a technical, business, or design-related field., • 3-5 years of experience in product management, preferably within a fast-paced or scaling environment., • Demonstrated experience managing features through the entire product development lifecycle (ideation, development, launch, and iteration)., • Ability to engage effectively with engineering teams on technical trade-offs and complexity., • Strong passion for understanding and solving customer problems, with experience in user research and analysis. Proficiency in defining product metrics, analyzing data, and using insights to inform decisions., • Excellent verbal and written communication skills, with the ability to clearly articulate product concepts to technical and non-technical audiences., • Preferred:, • Experience with email platforms (SendGrid, Pardot/Salesforce Marketing Cloud Account Engagement, or similar) and marketing automation tools., • Familiarity with payment processing systems, checkout optimization, or payment gateway integrations (Braintree, Shift4, Stripe, Apple / Google pay etc) digital banking / payments experience highly desirable., • Familiarity with Tax and settlement systems (Avalara, Vertex, Tax Jar etc) highly desirable., • Understanding compliance considerations (PCI-DSS, FTC regulations, accessibility standards)., • Experience with attribution systems or marketing analytics (GA4, HEAP, Amplitude)., • Background in ticketing, live events, e-commerce, or marketplace platforms preferred., • Experience using AI to increase productivity in a variety of situations from requirements to design to dev and implementation., • KEY RESPONSIBILITIES:, • Product Feature Ownership: Own the definition, prioritization, and execution for features within the marketing technology and payments product areas., • Requirements and User Stories: Write clear, detailed, and prioritized product requirements and user stories, ensuring alignment with the product vision and customer needs., • Market and Customer Insights: Conduct focused market research, competitive analysis, and gather customer feedback to inform product iterations and identify opportunities for improvement., • Development Collaboration: Serve as the primary product contact for Engineering and Design teams, participating in daily scrums, clarifying requirements, and ensuring the product is built to specification., • UX/Design Partnership: Work closely with the Design/UX team to ensure features deliver an intuitive and superior user experience., • Go-To-Market Support: Collaborate with Product Marketing and Sales on feature readiness, internal training, and developing launch materials., • Performance Analysis: Track and analyze key feature metrics (KPIs), using data to drive continuous optimization and identify areas for iteration post-launch., • Compliance Awareness: Partner with legal and engineering to ensure payment flows and marketing communications meet regulatory requirements (FTC, PCI-DSS, CAN-SPAM)., • Stakeholder Communication: Manage communication with cross-functional stakeholders regarding feature status, trade-offs, and expected delivery timelines., • Other Duties: Perform other duties, as assigned., • Exempt, Base salary of $100,000 per year., • Remote work environment, • Comprehensive benefits package, including health, dental, vision insurance, and supplemental benefits options, • 401(k) retirement plan, • Flexible Paid Time Off, • Opportunities for professional growth and development within an innovative and forward-thinking organization$100 - $100 a yearWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At Gurobi Optimization, we're on a mission! A mission that focuses on mathematical optimization. We empower our customers to expand their use of mathematical optimization technology in order to make smarter decisions and solve some of the world's toughest and most impactful business problems. We're looking for passionate, dedicated, innovative game-changers to join our team and drive the future of Gurobi. As a Senior MuleSoft Developer at Gurobi Optimization, you will be critical in designing, developing, and implementing integration solutions using the MuleSoft Anypoint Platform. By leveraging your deep knowledge of APIs, integration architecture, and enterprise systems, you will play a key role in streamlining operations. You will be responsible for the day-to-day administration of the MuleSoft platform, as well as the integration of other enterprise systems such as Salesforce and NetSuite. Additionally, you will analyze business requirements and requests and modify the platform to align with our needs. You will manage user access and permissions and troubleshoot any technical issues. Collaborating across our global team, you will drive training to support our user needs and ensure consistency in our process, allowing us to leverage the platform to its full potential. • Design, develop, and maintain integration solutions using MuleSoft Anypoint Studio and related tools., • Create and manage APIs (REST, SOAP) and integrations across cloud and on-premise systems., • Lead the end-to-end development lifecycle: requirements gathering, design, coding, testing, deployment, and support., • Implement API-led connectivity and reusable integration assets., • Develop, optimize, and maintain integrations between MuleSoft, Salesforce, NetSuite, and Marketo., • Troubleshoot and resolve integration issues, ensuring performance and reliability., • Apply best practices in API security, governance, and scalability., • Mentor junior developers and provide technical leadership on projects., • Collaborate with business analysts, architects, and stakeholders to define integration requirements., • Document technical designs, workflows, and support guides., • Bachelor’s degree in Computer Science, Information Technology, or related field., • 5+ years of hands-on experience in integration development with MuleSoft., • Strong proficiency in MuleSoft Anypoint Studio, API Manager, Runtime Manager, and DataWeave., • Solid understanding of API-led architecture and integration design patterns., • Proven experience with Salesforce, NetSuite, and Marketo integrations (must-have)., • Strong knowledge of Java, JSON, XML, and REST/SOAP web services., • MuleSoft Developer and/or Architect certifications (preferred)., • Experience with Javam DevOps, Dataweave, Anypoint, Open API, Swagger, Auth Security, and Custom Policy connectors., • Customer Focus: Verbal & written communication skills that bring clarity and build trust., • Power of the Team: Motivated with a team-oriented mindset that aims to both inspire and be inspired by others., • Innovation: The courage to bring ideas forward and see yourself as an integral part of our global team., • Dedication: Organized and agile, focusing on meeting professional objectives while promoting a healthy work/life balance.

Are you an experienced customer success professional who thrives on building trusted relationships with sophisticated investment management clients? Do you enjoy partnering with enterprise stakeholders to drive product adoption, measurable outcomes, and long-term value? Are you excited to operate at the intersection of financial services, SaaS, and AI-powered technology while shaping strategic customer journeys? If so, we invite you to be a part of our innovative team. As a Strategic Customer Success Manager, you will own and grow relationships across a portfolio of mid-enterprise and large investment and wealth management firms. You will guide customers from onboarding through long-term maturity, accelerating time-to-value, driving adoption, and identifying opportunities for expansion. This role sits at the center of customer outcomes, partnering closely with Sales, Product, and Support to ensure alignment between client goals and platform capabilities. You will leverage cutting-edge technologies—including AI tools like ChatGPT, Glean, and Claude Code—along with platforms such as Salesforce and Pendo to surface insights, streamline workflows, and deliver proactive, high-impact customer engagement at scale. At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions—not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture.If this excites you, we’d love to meet you! You must be work authorized in the United States without the need for employer sponsorship. The impact you will have: • Build trusted relationships with investment and wealth management clients to drive adoption, satisfaction, and long-term partnership, • Guide customers through onboarding and implementation readiness to accelerate time-to-value, • Develop and execute strategic account plans aligned to client business objectives and measurable outcomes, • Drive product adoption through training, enablement sessions, and ongoing strategic guidance, • Identify and advance expansion opportunities through increased platform utilization and cross-functional alignment, • Manage renewals and retention strategies while maintaining strong customer sentiment and engagement, • Partner with Sales, Product, Support, and Customer Experience teams to resolve issues and remove adoption barriers, • Advocate for customer needs by translating feedback into actionable insights for internal teams, • Enable customer advocacy through references, case studies, and community engagement, • Build executive and end-user relationships to deepen strategic alignment and long-term value, • Leverage data and AI-enabled tools to monitor health, analyze trends, and proactively mitigate risk, • Collaborate with teammates to share knowledge and continuously improve processes and workflows, • Take ownership of customer outcomes while demonstrating resilience and a growth mindset, • Exemplify Ridgeline’s core values and maintain a strong security-first mindset What we look for: • 8+ years of experience in Customer Success, SaaS account management, consulting, or similar client-facing roles, • Strong understanding of financial markets and the institutional or HNW investment lifecycle across front, middle, or back office workflows, • Familiarity with investment products including equities, fixed income, derivatives, funds, private assets, and FX, • Proven ability to manage enterprise customer relationships and drive product adoption in a B2B SaaS environment, • Excellent communication skills with the ability to engage both executive stakeholders and end users, • Demonstrated ability to manage multiple priorities in a fast-paced, high-growth environment, • Analytical mindset with the ability to translate data into actionable customer strategies, • Comfort leveraging modern tools and AI-driven workflows to enhance productivity and outcomes, • Strong organizational skills and attention to detail across multiple accounts and initiatives, • Ability to collaborate cross-functionally with go-to-market, product, and customer teams, • Willingness to learn and apply emerging technologies within a business domain, • An aptitude for problem solving, • Ability to communicate effectively, • Serious interest in having fun at work Bonus: • Experience working with investment management software platforms, • Familiarity with tools such as Salesforce, Pendo, Slack, Jira, Confluence, and Excel, • Basic understanding of APIs, AWS, or public cloud infrastructure, • Progress toward or completion of certifications such as CFA or CAIA, • Experience contributing to customer advocacy programs, events, or community initiatives About Ridgeline Ridgeline is the first front-to-back system of record for investment managers. Founded by visionary entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday), the company was created to modernize an industry held back by outdated, disconnected technology. Powered by a single, real-time data set and embedded AI, Ridgeline helps firms automate complexity, accelerate collaboration, and deliver tailored client experiences at scale, without added headcount or risk. Ridgeline is headquartered in Lake Tahoe, with offices in New York, Reno, and the Bay Area, and is recognized by Fast Company as a “Best Workplace for Innovators,” by Frost & Sullivan as a “Technology Innovation Leader,” and by The Software Report as a “Top 100 Software Company.” About Ridgeline Ridgeline is the first front-to-back system of record for investment managers. Founded by visionary entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday), the company was created to modernize an industry held back by outdated, disconnected technology. Powered by a single, real-time data set and embedded AI, Ridgeline helps firms automate complexity, accelerate collaboration, and deliver tailored client experiences at scale, without added headcount or risk. Ridgeline is headquartered in Lake Tahoe, with offices in New York, Reno, and the Bay Area, and is recognized by Fast Company as a “Best Workplace for Innovators,” by Frost & Sullivan as a “Technology Innovation Leader,” and by The Software Report as a “Top 100 Software Company.” Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace. Ridgeline processes the information you submit in connection with your application in accordance with the ___. Please review the Ridgeline Applicant Privacy Statement in full to understand our privacy practices and contact us with any questions. Compensation and Benefits The cash compensation amount for this role is targeted at $187,000 - $234,000 OTE. Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above. As an employee at Ridgeline, you’ll have many opportunities for advancement in your career and can make a true impact on the product. In addition to the base salary, Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our ___ for a more comprehensive overview of our perks and benefits. #LI-Remote

This person will work closely with our Salesforce Sales Product Manager, Sales teams, and Marketing teams to develop proofs of concept (POCs), improve existing Salesforce processes, and support enablement efforts across the Go To Market Strategy lifecycle. Sales, Salesforce Configuration, and Proof

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system. As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us. In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support. This is a remote role, based in Pacific Time. • Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience., • Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs., • Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders., • Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention., • Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products., • Track cases through to resolution. Escalate cases to other departments or technical leads as required., • Maintain accurate and detailed records of client interactions and support requests., • Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually., • Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI’s, which will include average handling time, contacts per day, and customer satisfaction scores., • Assist with any, and all task to ensure customer satisfaction., • Contribute to the success of the team and the company., • You’re passionate about technology and for helping others to understand and use it., • Excellent communication skills, • Strong interpersonal communication skills, • Computer savvy—we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using, • Microsoft Office products, like Word and PowerPoint, • 2+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service & technical support for a software company is preferred), • Prior experience using a CRM, such as Salesforce or Zendesk, is preferred The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications. $20.00 - $27.00 per hour What Sets InfoTrack apart At InfoTrack, we’re committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you’re here and supports you when you’re not. We built our benefits package to prove that we’re committed to you having everything you need. Our benefits guide, located ___, illustrates what we offer full-time employees and a sneak preview is below • 401(k) Match, • Medical, Dental, & Vision Insurance, • Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance, • 20 Days of Paid Time Off (PTO), • 11 Paid Holidays, • “Be Me Time” off for mental health, re-charging, volunteering We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold. InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale. With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure. Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit ___ and follow us on LinkedIn and X. Want to be part of our story? Apply today! Location: Varies, US remote Travel: Up to 40–50% Couchbase is seeking a Sr. Enterprise Account Executive to own and grow a portfolio of our largest, most complex enterprise customers. This role is designed for a senior individual contributor who thrives in long, consultative sales cycles, builds deep executive relationships, and consistently drives expansion within strategic accounts. You will act as a trusted advisor to customers while partnering closely with internal teams to deliver business-critical solutions across cloud and on-prem environments. • Own and execute a Strategic Account Plan for a defined set of named enterprise accounts, aligned to Couchbase’s go-to-market strategy and growth objectives., • Drive new business, expansion, and retention within Fortune 1000 and other strategic customer relationships., • Manage complex, multi-threaded sales cycles from pipeline generation through negotiation and close, leveraging MEDDIC or equivalent sales methodologies., • Build and maintain strong C-level and senior stakeholder relationships, positioning Couchbase as a long-term strategic partner., • Collaborate closely with Sales Engineering, Customer Success, Product, Marketing, SDRs, and Partner teams to deliver differentiated solutions and exceptional customer outcomes., • Develop and execute pipeline creation and expansion strategies, leveraging customer ecosystems, events, cloud partnerships, digital channels, and developer communities., • Accurately manage and forecast pipeline, ensuring strong data integrity across Salesforce and sales tooling platforms., • Partner with leadership and act as a quarterback for internal resources, ensuring alignment across teams and successful execution against account objectives., • Stay current on the Couchbase platform and competitive landscape, articulating clear business value across both cloud (SaaS) and on-premise deployments., • Represent Couchbase with professionalism and credibility in high-stakes customer engagements, negotiations, and executive briefings., • 6–10+ years of enterprise or strategic software sales experience as an individual contributor., • Proven track record of exceeding quota in complex, high-value enterprise sales environments., • Experience selling into Fortune 500 / Global 2000 accounts, navigating procurement, security, and multi-stakeholder decision processes., • Background selling cloud, SaaS, database, or infrastructure technologies, ideally business-critical platforms., • Strong command of enterprise sales methodologies (MEDDIC, Challenger, or similar) and disciplined opportunity management., • Comfortable engaging with executive buyers and technical stakeholders, translating technical capabilities into clear business outcomes., • Experience co-selling with partners, cloud providers, and system integrators is highly valued., • Highly organized, self-directed, and accountable, with strong time management and forecasting discipline., • Thrives in a fast-paced, growth-stage environment, with a builder mindset and passion for customer success. $130,000 - $150,000 USD At Couchbase, we believe innovation thrives when diverse perspectives are at the table. We actively encourage applications from individuals of all backgrounds—including women, people of color, LGTBQIA+ professionals, veterans, and individuals with disabilities. If you see a role that excites you, but don’t meet every qualification, we still encourage you to apply. Studies show underrepresented talent is less likely to apply unless they meet all the criteria. We encourage you to apply if you’re excited about the role and can bring strong contributions to our team. If you require reasonable accommodations during the recruitment process, please let your recruiter know—we’re happy to support you. We value diverse educational and career backgrounds. If your experience aligns with the role’s goals—even if it doesn’t follow a traditional path—we’d love to hear from you. Why Couchbase? Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for ___ and ___. Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include: • Generous Time Off Program - Flexibility to care for you and your family, • Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*, • Financial Planning - Retirement program* and Business Travel Insurance, • Career Growth - Be valued, Create value approach, • Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees., • And much more! *Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more. Learn more about Couchbase: Disclaimer: Couchbase is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture. By using this website and submitting your information, you acknowledge our ___ and understand your personal information may be processed in accordance with our ___ following guidelines in your country of application.

About Bryant Park Consulting: Bryant Park Consulting is a leading Oracle | NetSuite consulting firm dedicated to helping businesses achieve their goals through successful ERP implementations and optimizations. We are a team of experienced consultants passionate about delivering exceptional client service and driving digital transformation. At Bryant Park Consulting, we foster a collaborative and supportive environment where our employees can thrive and grow professionally. What you will do As an Engagement Manager, Enterprise Application Integration, you will report to the Practice Manager of Enterprise Application Integration and be responsible for playing a critical role in supporting the continuous improvement of the products and services we provide to our clients. Client stakeholders and other consultants on the team will look up to you for technical leadership and systems architecture advisory based on your extensive Enterprise Application Integration NetSuite and business systems transformation experience. • Be proactive and serve as the Client's advocate during engagements, • Hands on design, development, deployment and maintenance of integration processes between applications across cloud and/or on premise using Dell Boomi platform or Celigo Platform, • Act as subject matter expert and key contributor to service transition and service delivery for accounts assigned to the team, • Lead technical discovery and requirements gathering workshops, • Translate complex business requirements and processes into technical designs, • Develop wireframe and schematic diagrams to support technical requirements gathering and design, • Maximize team performance through an effective team approach that increases productivity and job satisfaction., • Provide development team with EAI technical subject matter expertise and work with team (Architects, other Tech Leads and Systems Analysts) to ensure development activities are aligned with scope, schedule, priority and business objectives, • Manage engagement risk, project economics including planning and budgeting, managing accounts receivable, defining deliverable content, and ensuring buy-in of proposed solutions from top management levels at the client., • Mentor, develop, and proactively support practice capabilities per market demand, • Support recruiting and onboarding of new employees and development of leaders Qualifications • 7+ years’ experience architecting, implementing, and deploying cloud-based solutions at the enterprise level, • 4+ years of experience focused on engagement–based consulting experience or equivalent industry experience, 8+ full life cycle implementations, • Strong project management and technical experience in large-scale projects, • Strong knowledge across all enterprise applications and integration, • Expertise in cloud applications such as NetSuite, Salesforce, Amazon, Google, Magento, Shopify, and more, • Previous experience with sales and organic business development, • Demonstrated professional growth and the proven ability to work cross-functionally, • Extensive experience with managing people, including mentoring and leadership skills, • Background in full stack software engineering and agile delivery, • Expert business operations experience (RFP, SOW, margins, utilization), • Outstanding verbal and written communication skills to audiences of all levels including client facing skills Desirable • NetSuite Certifications highly preferred, • MBA, Masters, or other advanced degrees, • Experience with legacy technologies like FTP, ACH, Fixed width, and EDI are a plus, • Experience with Celigo integrator.io, Dell Boomi, Mulesoft , Jitterbit, and others Salary Range: $180,000 to $190,000 In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team. Putting Our People First From Day One From the founding of Bryant Park Consulting, we committed to putting people first and offering variety, fulfillment, and balance. You will have the opportunity to work with the world's top companies and business leaders, keep up with the latest technology, and flex your skills across industries and disciplines. You will also be encouraged to engage with your community and nature. We attract and retain the best in the business - people from industry, consulting, agencies, startups, nonprofits, and the public sector - all drawn to building a career that's both exciting and sustainable. • Feed Your Curiosity - Foster technical and industry expertise, and grow as a leader. Knowledge management and professional development are held in highest regard, we offer and sponsor flexible learning options on topics from Project Management to Web Development, and we pay for certifications with top programs., • Cultivate Well Being - Thrive holistically with a robust and personalized set of benefits and company resources to support your emotional, mental, financial, physical, and social well-being. Celebrate with your team or explore interests with other team members, from book clubs to speaking events and annual retreats., • Choose Your Career - There is no pressure to go ‘up-or-out’ and welcome you to build a career that gets you excited about coming to work every day - whether that’s as an individual contributor or a team manager. Performance is evaluated fairly and regularly and as the organization grows we expect you and your career to grow with us., • Comprehensive Benefits - We provide best-in-class benefits for employees including 401k with Company match up to 6%, United Health Plan, as well as Dental, Vision, Life Insurance and Accidental Death and Dismemberment, and more. We also encourage and reimburse for costs of approved training, continuing education, skills development, and professional certification programs and exams to help further your career development. Bryant Park Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our ___ and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. ___ as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a New Business Account Executive - State, Local and Education (SLED) Integrators, you'll be at the forefront of GitLab’s growth strategy, exclusively focused on acquiring new logos and expanding our market presence within the SLED contractor community. You'll work with a variety of organizations, navigating sales cycles while maintaining the high velocity of a true new business seller breaking into new accounts and building relationships from scratch. This is a greenfield opportunity for someone who combines a strong ability to sell with a startup mentality. In this role, you’ll sell innovation and change to net new customers, compressing decision cycles while building trust at the leadership level. You'll own the entire sales cycle from initial outreach through close, building your own pipeline while collaborating with marketing and SDRs to maximize every opportunity. Your success will directly impact our company's growth trajectory and market position. This person MUST be currently located in the US. What You’ll Do • Own the full new logo acquisition cycle, • Build and maintain a 3-4x pipeline coverage through high-volume prospecting activities, dedicating the majority of your time to pipeline generation, • Execute a disciplined daily prospecting cadence, including cold calling, strategic email sequences, social selling, and creative outbound strategies to identify and create new opportunities, • Run high-quality discovery meetings, uncovering business pain points and articulating compelling value propositions that resonate at executive levels, • Navigate complex, multi-stakeholder sales processes with C-level executives, IT leaders, and cross-functional buying committees, • Develop and execute strategic territory plans, identifying high-value targets and creating a qualified account prioritization strategy, • Partner with Solutions Architecture and Customer Success to orchestrate technical evaluations, POCs, and ensure smooth post-sale transitions, • Master our sales methodology (MEDDPICC, Command of the Message) to qualify opportunities, manage deal velocity, and drive predictable revenue, • Maintain exceptional Salesforce hygiene, including detailed account notes, use case documentation, competitive intelligence, and accurate forecasting, • Exceed quotas while maintaining high activity levels and pipeline velocity metrics What You’ll Bring • Strong B2B SaaS sales experience with an emphasis on new business development and net-new logo acquisition, • Proven track record as a top performer with success in closing new logos, • Strong prospecting mentality with exceptional pipeline generation skills – you've built territories from scratch and created demand in greenfield accounts, • Experience with consumption-based or usage-based business models and ability to articulate value beyond traditional licensing, • Strong discovery and qualification capabilities using consultative selling approaches to uncover business pain and build compelling business cases for C-level stakeholders, • Demonstrated ability to compress sales cycles while managing multiple complex opportunities simultaneously (15-20+ active deals), • Relentless work ethic and competitive drive – you're energized by prospecting, motivated by competition, and have an insatiable desire to win, • Adaptability and coachability – you thrive in dynamic, high-velocity environments and continuously iterate based on market feedback, • Excellent communication and storytelling skills with the ability to craft and deliver executive-level presentations that drive urgency, • Proficiency with modern sales tech stack including Salesforce, Clari, Outreach, ZoomInfo/Cognism, LinkedIn Sales Navigator, Gong, and 6sense About the team Our New Business team operates like a startup within the company – we're builders, prospectors, and market makers who are constantly thinking about our next deal and strategising our account plans. We’re looking for sales professionals who get energized by new opportunities and thrive on breaking into accounts that have never heard of us. The team culture is built on drive, accountability, and continuous improvement (growth mindset). We share competitive intelligence, celebrate wins loudly, learn from losses quickly, and push each other to be better every day. You'll be surrounded by other top performers who are passionate about their craft and committed to building something special. You'll report to the Regional Sales Director - Federal Systems Integrators (FSI) and work closely with a dedicated SDR pod, Sales Engineering, Marketing, and Customer Success. You will collaborate with the Public Sector SLED Account Executives, aligning contractor projects and programs with state and local government, and education customers. We invest heavily in your development with weekly 1:1 coaching, deal strategy sessions, and ongoing enablement. Come and be a part of this team as we look to build something new! The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our ___ and ___. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $66,300 - $117,000 USD How GitLab will support you • ___ support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from ___ are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our ___ Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also ___ and ___. If you have a disability or special need that requires ___, please let us know during the ___.

Reporting to the Head of CRM Systems, you will design, develop, and maintain Salesforce CRM, Zendesk, and integrated sales and support tools. Salesforce/CRM administration experience.

Deep understanding of how Salesforce supports business processes and CRM strategy. Salesforce Administrator or Health Cloud certification (preferred). In this role, you’ll play a vital role at Lantern in enhancing and scaling our Salesforce Health Cloud platform to support our members’ healthcar

LogicGate® is the leading AI GRC platform for the Enterprise, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Built to provide a centralized view of risk and compliance, with AI intelligence woven into the platform's core, LogicGate delivers real-time insights and actionable data to help drive current business decisions, with the flexibility to scale alongside evolving business needs. Recognized as a Leader in the GRC Market, LogicGate continues to further solidify its position as a best-in-class platform. At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work. We are looking for a Senior Customer Success Associate to spearhead our Digital Customer Success program. This is a role designed for someone who thrives on efficiency, technology, and problem-solving. You will be the primary point of contact for our SMB customer segment, using data-driven insights to manage customer health at scale. This position is primarily reactive and tech-led. You will leverage our CS platform (Planhat) and ticketing system (Zendesk) to ensure our customers are supported, healthy, and renewing their partnerships with us. • Digital Program Management: Manage a high volume of SMB customers primarily through "one-to-many" communication and tech-touch workflows., • Health Monitoring & Intervention: Proactively monitor customer health scores in Planhat. When usage drops or "red flags" appear, you’ll reach out to provide targeted guidance and get them back on track., • Reactive Support & Resolution: Act as the first line of defense for incoming customer inquiries via Zendesk, ensuring timely resolutions and a seamless experience., • Commercial Ownership: Manage the end-to-end renewal process for your portfolio, including contract negotiations and administrative processing to maintain high retention rates., • Product Advocacy: Act as a "Risk Cloud" expert, helping customers navigate the platform and providing feedback to our Product team based on common friction points found in customer interactions., • Cross-Functional Collaboration: Partner with Sales when you identify expansion opportunities, work with Support to escalate technical bugs, and relay customer feedback to Product as needed. Requirements • 2+ Years Experience: Ideal for someone early in their career with a background in Customer Support, Customer Success, Sales Development, or Account Management roles, • Tech Savvy: You aren't intimidated by new tools. Previous experience with Planhat, Zendesk, or Salesforce (or a strong desire to master them) is a huge plus., • Exceptional Multi-tasking: You can juggle a high volume of emails and tickets without letting details slip through the cracks., • Commercial Mindset: You are comfortable discussing contracts and renewals; you view retention and expansion as key metrics of success., • Clear Communicator: Whether it’s a quick email response or a renewal call, you can explain complex GRC concepts in a simple, friendly way. Curiosity: A drive to understand the "why" behind customer health data and a passion for helping users find value in SaaS product The anticipated on-target earnings range for the role is $88,000- $100,000 per year + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Hybrid Workplace Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above. Total Rewards We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace. In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays. Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program. Our Culture At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with. We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work. We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture. LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes. We are proud to have been recognized as a top workplace by Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit ___ to learn about our latest recognition. Learn more about our culture ___. Excited about LogicGate but not familiar with GRC? • GRC stands for Governance, Risk, and Compliance, • GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law., • The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, focused, and detailed individual to join the Membership Sales team. The ideal candidate will have experience working with customers and responding to incoming inquiries. In this role, you will use your bilingual skills in English and Spanish to provide customer support to our Rosetta Stone and IXL users. This person must be well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of projects. #LI-RD1 This position is for a Bilingual Membership Specialist who is passionate about and dedicated to providing the highest quality of service to our growing customer base. This is a full-time position in our San Mateo, CA headquarters office. The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week. WHAT YOU'LL BE DOING • Provide exceptional service and support to prospective customers, both in English and Spanish, • Process customer credit card payments as well as refunds and cancellation requests, • Respond to billing questions and concerns., • Perform tasks related to sales support such as answering inbound sales and product questions, providing pricing information, and logging customer communication in Salesforce, • Effectively communicate key product features and benefits to customers via phone and email, • Initiate customer transfers to technical or customer support staff, • Complete related projects successfully and promptly WHAT WE'RE LOOKING FOR • Bachelor’s Degree, • Bilingual in English and Spanish, both verbal and written, • 2+ years of call center-style phone support or other customer service experience, • Energetic, positive, mature person who works well independently and as part of a team, • Excellent verbal and written communication skills, • Self-motivated, detail-oriented and exceptionally organized, • Exceptional critical thinking, research, and problem-solving skills, • Experience using online tools in a professional setting (Ex. Salesforce, G-Suite, or other internal tools) Our pay ranges are determined by role, level, and location. The base hourly rate for this full-time position is $24 - $29 per hour + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire pay ranges for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows. The Role Pantheon is looking for a Partner Operations Manager to join the Revenue Operations team. You will be responsible for the systems, execution, and process management that enable our Partner Account Managers and agency partners to succeed. This is a "systems-savvy" role for a proactive operator who can configure automation, build robust reporting, and bridge the gap between business strategy and technical execution. You will join the team to build our operational foundation from the ground up, managing everything from partner portal workflows to complex referral reconciliations. Key Responsibilities • Manage the Partner Lifecycle: Lead partner enrollment and vetting via the partner portal, and oversee the end-to-end deal registration and verification process., • Drive Technical Execution: Execute digest and alert messaging via customer communication platform, and manage recruitment campaigns across email and in-app channels in collaboration with Partner Marketing., • Build Reporting Infrastructure: Develop and maintain agency-by-agency pipeline reporting, referral validation, and fee reconciliation processes., • Optimize Systems: Manage Salesforce data integrity and linkages to support account planning and weekly pipeline reviews., • Enable Automation: Partner with Product, Design, and Engineering (PDE) to build and test our low-touch customer lifecycle and automate manual verification processes (like /.well-known and TXT records)., • Create Operational Playbooks: Document internal processes and build the operational framework for our Gold, Silver, and Bronze partner tiers. What You Bring to the Table • Operational Excellence: You have a background in Revenue, Marketing, or Sales Operations, ideally within a high-growth SaaS environment., • Technical Savvy: You aren’t a software engineer, but you are proficient with SQL, BI tools, and Salesforce reporting., • Automation Expertise: You are comfortable building multi-step workflows and using no-code tools like Zapier or Workato., • Analytical Mindset: You are an expert in spreadsheets and can translate complex data into clear requirements for engineering teams., • Technical Problem-Solving: You understand DNS records (TXT) and can guide partners through technical verification steps., • Collaboration Skills: You excel at working cross-functionally with Sales, Marketing, and Engineering to turn program goals into scalable systems. Bonus Points • Direct experience with partner or channel operations., • Working knowledge of APIs and how to test endpoints using Postman. Compensation: The base salary range for this role is as follows: • United States: $95,000-119,000 USD Pantheon is an equal-opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need reasonable accommodation due to a disability for any part of the interview process, please contact . Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment. After an offer is made and accepted, E-Verify will be used to confirm your identity and employment eligibility, as required by the U.S. Department of Homeland Security. Visa sponsorship is not available at this time.

SUMMARY The Customer Success Operations team aims to accelerate Wiz’s growth by driving strategy, planning and execution for Wiz’s Success teams. As we continue to grow at an incredible speed, we work to ensure each team member is set up for success at every phase. We take both a bird’s eye view and dive into the weeds to solve problems as a team to drive employee success and revenue. As a Senior Customer Success Operations Analyst at Wiz, you’ll work collaboratively to execute key initiatives in support of our Global Customer Success Organization. You’ll play a critical role in maturing and scaling our Success organization, designing scalable frameworks, and operationalizing premium service offerings that deliver best-in-class experiences for our customers. This is a high-impact role that directly contributes to customer satisfaction, operational efficiency, and long-term growth. A successful candidate for this role works in strategic partnership with our Success teams – Technical Account Management and Customer Engagement - to identify priorities, execute impactful programs and processes, and drive accountability by measuring results. Location We are focused on candidates located in Eastern time zone. WHAT YOU’LL DO • Drive proactive insights from data signals to recommend process improvements for our CS teams, • Receive feedback from Success teams to help define projects and process improvements to ensure an optimal model for our team and Wiz customers, • Work cross-functionally to support operational programs aligned to overall organizational strategy, • Manage scalable "run the business" activities of the Success organization specifically Reporting, and other tools aligned to customer health, retention, and expansion, • Track and measure outcomes of CS initiatives, • Be responsible for data integrity across post sales systems (Salesforce, CS Platform, Looker, etc.) of all data relating to Success programs and processes WHAT YOU’LL BRING • 5+ years' experience supporting CS operations activities, preferably in high-growth SaaS environments, • Strong knowledge of - Salesforce, CS Systems a must - CS Platform, BigQuery, Zendesk, Looker. etc. This is not a systems or CS platform admin role., • Experience with customer health, adoption, Success KPIs, scaled programs, • Experience implementing programs and processes that scale; a willingness to "roll up your sleeves" to get work done as the organization grows, • Proven track record of building trust, communicating effectively and managing expectations with a wide variety of stakeholders at all levels and from a variety of functions, • Proven ability to lead high impact process improvement initiatives while executing hands-on in a fast-paced, evolving environment, • Strong analytical skills with the ability to build and interpret reports, dashboards, and KPIs to inform leadership decision making, • Customer-first mindset with a passion for enhancing customer experiences through process and tooling, • Excellent cross-functional collaboration skills with experience working across GTM, Product, Engineering, and customer-facing teams, • Strong communication skills, • Experience with cloud security or cybersecurity is a plus

About the RoleAttentive is seeking a Senior Director of Global Accounts Receivable that will report directly to the Controller. This role will build and lead a team responsible for the company's billings and collections operations, and partner closely with the Business Systems, Revops, and Accounting teams to enhance and automate our current processes. They will be responsible for ensuring that our people, processes and systems in the Billing and Collection functions are able to efficiently scale to support the ongoing growth and success of Attentive. • Own Global Accounts Receivable Operations: Take full accountability for the customer billing lifecycle from integrating invoices from Salesforce to NetSuite, invoice generation, through the cash collection process., • Drive Operational Excellence: Refining processes and SLAs across the accounts receivable cycle while reducing manual interventions through systematic process improvements and automation., • Optimize Dunning Process: Optimize and automate the dunning process to drive down DSO and reduce the cost associated with external collection efforts., • Build Systems & Automation: Partner with Business Systems team to lead billing system configurations, automate workflows, and integrate billing systems with a goal of being able to generate and send out all invoices on Day 1 of the close process., • Partner with Deal Desk and GTM Teams: Provide strategic consultation on billing capabilities and deal structuring to enable seamless contract-to-billing execution., • Ensure Customer Experience Excellence: Serve as an escalation point for billing inquiries and disputes, maintaining exceptional customer experience throughout the billing cycle., • Automate Preflight Billing Checks: Work with the Business Systems team to introduce system automation to the preflight billings checks to ensure the accuracy of customer invoices on Day 1., • Partner with Technical Accounting on Contract Review: Be aware of typical contract pitfalls and work closely with Technical Accounting and Revops in preventing contract terminology that creates revenue recognition issues., • Build Revenue Recognition Process in NetSuite: Utilize NetSuite ARM to build out automated revenue recognition processes including integrations with Salesforce for SSP calculations., • Establish Controls & Compliance: Implement compliance controls, segregation of duties (SOD), and audit-ready processes supporting enterprise-grade operations., • Deliver Analytics & Insights: Develop KPI dashboards and billing and collections metrics for data-driven decision-making., • Build and Lead Team: Establish, scale, and develop the global accounts receivable team; define OKRs, clarify priorities, drive results, and develop team members through mentorship and coaching., • Global Accounts Receivable Experience: A leader with a demonstrated track record of success and career progression. Experience in establishing processes and using technology to automate routine operations. Can demonstrate success in partnering cross functionally so the Accounts Receivable function is relied on as a strategic voice to help guide Attentive through its future growth., • Desired Industry Experience: Experience within a successful high-growth SaaS/Enterprise Software company. An understanding of marketing software in a SaaS model is preferred, • Accounts Receivable Experience at Scale: Leadership experience within a successful and growing $200M+ company., • Public Market / IPO Readiness: Public Market experience and/or experience helping guide a company through the initial public offering process or public market readiness, • High-Growth Experience: Experience and/or ability to work in a high growth and fast-paced environment; building and implementing scalable billing and collection processes utilizing cutting edge technology, including AI., • System Experience: We strive to use best-in-class software to help our Global Accounts Receivable function run as efficiently as possible. Our current technology stack includes: Netsuite, Netsuite Advanced Revenue Management, Zone Advanced Billing, Tesorio, Paystand and Salesforce. Experience with these applications is a plus., • Strong Communicator & Presenter: Excels in written and visual communication and messaging. Ability to comfortably present complex concepts to team members and internal stakeholders in a simple and concise manner to drive alignment is critical. #LI-NR1

Engagement Context A FOCI-mitigated subsidiary is being stood up from a parent organization to comply with U.S. defense-industrial regulations. A defense-relevant subset of the parent's Salesforce footprint must be migrated into a new Salesforce Government Cloud Plus (GC+) environment, with legacy Salesforce CPQ refactored into Revenue Cloud, by July 1, 2026 (firm). The contractor will own end-to-end delivery for an initial user base of approximately 20 internal users on a simplified, flat security model. This is not a portal build and not a customer-facing Experience Cloud engagement. You will perform all five delivery phases — Discovery, Design & Build, Migration & Validation, UAT & Cutover, and Closeout — as the single accountable architect. • Lead a Customer-approved discovery covering the parent org's objects, fields, metadata, automations, products, pricing, and CPQ logic; produce a defensible scope baseline and migration plan., • Stand up the target Salesforce GC+ environment (sandbox + production), including a flat security model using standard Profiles to the maximum extent practical, with two to three custom Permission Sets for Revenue Cloud, PSA, and other Customer-approved restricted access., • Refactor Customer-approved legacy CPQ data structures, logic, and supporting processes into Revenue Cloud, including Quote and Order document templates., • Migrate Customer-approved objects, fields, accounts, related records, product catalog, and Price Book Entries into the target org. Implementation is single-currency (USD), single-region (United States), Standard Price Book., • Identify, assess, migrate, and validate Customer-approved Apex, Flows, workflow rules, and validation rules. Automation migration is expected to be minimal., • Design and implement a custom data structure to store, manage, and associate license keys and license files with customer entitlements (the customer-facing portal that consumes these is a separate, third-party effort and is out of scope for this role)., • Execute migration testing, reconciliation, and validation. Support Customer-led UAT (the Customer drives UAT; you remediate defects)., • Plan and execute production cutover; provide week-one hypercare; deliver architecture documentation, configuration documentation, and admin handoff., • Continental United States (CONUS) residency. All work performed within CONUS on compliant hardware., • Salesforce Government Cloud Plus hands-on experience. Direct experience with GC+ feature lag, AppExchange package gaps, and FedRAMP Moderate / GCC High data-plane constraints on tooling., • Revenue Cloud delivery experience — Product Selling Models, Pricing Procedures, Product Related Components, quote-to-order flow. Not legacy CPQ-only experience., • Legacy Salesforce CPQ working knowledge sufficient to refactor existing CPQ logic into Revenue Cloud. You must understand both sides of the line., • Salesforce data migration at production scale using compliance-acceptable tooling (sfdx / Salesforce CLI, direct REST/Bulk API approaches, Copado GovCloud or equivalent FedRAMP-Moderate-compliant deployment tools). Familiarity with what tools you cannot use in a GC+ data plane is as important as what you can., • Apex, Flow, and metadata management to a senior level., • End-to-end SOW delivery accountability as the lead architect on at least one prior engagement of comparable shape (multi-phase, fixed-deadline, single-architect-led)., • Salesforce Certifications: Application Architect or System Architect required. Platform Developer II strongly preferred. Revenue Cloud Accredited Professional or equivalent demonstrable Revenue Cloud delivery experience required., • M&A or divestiture-driven Salesforce migration experience (carve-outs, source-to-target object/data filtering against a parent org)., • FOCI-mitigated subsidiary or NISPOM-adjacent program experience., • Familiarity with Salesforce PSA / FinancialForce / Certinia (referenced in the Permission Set scope)., • Experience producing migration validation and reconciliation evidence acceptable to a defense-customer compliance reviewer., • Engagement type: Fixed-scope SOW; estimated 320 hours total LOE across all five phases., • Duration: Approximately 9 weeks from kickoff to production cutover. Production readiness no later than July 1, 2026., • Allocation: Full-time across the engagement., • Reporting: To the Arganteal engagement lead; primary client interface with the FOCI-mitigated Customer, with coordination touchpoints to the parent organization on source-system access and approvals., • Travel: None but you must be located within the United States., • All personnel must be residing and performing work within the United States, • All customer data, transactional data, migration extracts, staging data, and backups must remain within the United States and within Customer-approved environments at all times., • Migration tooling for live business data must operate within a FedRAMP Moderate or GCC High compliant data plane, or use Customer-approved temporary direct API access. No live customer or transactional data may be processed, transmitted, staged, or stored in a non-authorized environment., • SaaS-based metadata deployment tools are permitted for configuration migration (XML metadata, Apex, Flow definitions) provided they do not process or store live customer or transactional data., • A production Salesforce GC+ environment containing the Customer-approved migrated data set, required product and pricing structures, approved security model, migrated and validated business functionality, and the operational capability to support assumed contracts and initiate new sales activities — operational on or before July 1, 2026., • Successful data reconciliation within agreed tolerance thresholds, validated security model, and Customer-signed acceptance of all eight contracted deliverables.

Role: Principal Customer Success Manager Location: Remote (MS) — must reside in Massachusetts. We're currently only set up to employ in a limited number of US states. Candidates outside of MA unfortunately can't be considered for this role. We're looking for a Principal Customer Success Manager to own and grow our most important enterprise relationships across North America. You'll be the most senior individual contributor on the US CS team, working with a focused book of our highest-ARR clients and setting the standard for how we deliver value at the enterprise level. Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers plan and launch their most profitable campaigns and create personalised experiences across email, mobile, on-site, social, direct mail and more. We're trusted by some of the fastest-growing retail brands in the world, including Brooklinen, Davines, Steve Madden and Sephora. We have over 120 Ometrians across North America and Europe, and have raised $75m from investors including Infravia Capital Partners, Octopus Ventures and Summit Action. The role Reporting to the Manager of Customer Success, you'll own a focused portfolio of our most strategic North American enterprise accounts — large, complex organisations with multiple stakeholders, significant ARR and high expectations. These are clients where the relationship matters as much as the product, and where the quality of CS work directly affects retention and revenue. You'll take full ownership of the commercial relationship, lead executive engagement and ensure clients see clear, measurable value from Ometria. This is a highly cross-functional role — you'll work closely with our North American Sales team on renewals and expansion, partner with customer and technical teams across the business to deliver for your clients, and have regular visibility with our founder and CEO on the performance and health of our most important accounts. You'll also be a go-to resource for the wider CS team — sharing your approach, contributing to how we build and refine our customer success practice, and helping more junior CSMs navigate complex account situations. What you'll be doing Retain your customers, secure renewals and hit retention targets • Own the renewal cycle for your book of business end to end, identifying risks early and resolving them before they escalate, • Build and maintain a clear picture of customer sentiment across all stakeholders — from end users to C-suite — and take action when something is off, • Act as a vocal internal advocate for your customers, coordinating cross-functional teams to resolve challenges quickly, • Own end-to-end commercial negotiations for renewals and expansions across a portfolio of high-value North American accounts, working within Ometria's pricing model, • Identify and close upsell opportunities that genuinely reflect value delivered, • Develop genuine relationships with CMOs, CTOs, CEOs and marketing and technology leads across large, multi-stakeholder enterprise organisations, • Maintain multi-threaded engagement plans that anticipate where senior conversations are needed and ensure the right Ometrians are involved, • Become an expert in both the Ometria platform and the ecommerce and retail marketing landscape, • Lead Business Reviews, strategic marketing assessments and account planning sessions that connect platform outcomes to your clients' business goals, • Share your methodology and experience with team members, contributing to playbooks, account approaches and how we raise the bar on CS practice at Ometria, • Step in to support complex or escalated situations across the wider team when needed, • Provide thoughtful input to CS leadership on how we continue to improve as the team grows About you • 7+ years of Customer Success experience in an enterprise SaaS organisation, with a proven track record of owning large, complex, multi-stakeholder accounts with significant ARR — ideally with exposure to retail, ecommerce or MarTech, • Executive presence — you're comfortable and credible in conversations with CMOs, CTOs and CEOs at major enterprise organisations, and you know how to adapt your approach depending on who's in the room, • Commercial sharpness — you spot risk and opportunity in account data, and you can navigate commercial conversations with confidence. You don't wait to be asked, • Relationship depth — you build relationships that go beyond the day-to-day contact. Your clients trust you because you consistently deliver and tell them what they need to hear, not just what they want to hear, • Data fluency — you're comfortable working with and interpreting performance data, and you can turn it into a clear narrative that lands with marketing and commercial stakeholders alike, • Technical credibility — you don't need to be an engineer, but you understand enough about how Ometria works technically (APIs, data feeds, integrations) to hold your own with technical stakeholders and know when to escalate The salary range for this role is $170,000 to $200,000. The final pay offered may vary based on several factors, such as job-specific knowledge, skills, and experience. • Unlimited paid time off, • Health Insurance, • Dental, • Vision, • Mental Health Support

Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer’s toolbox, and are building the team that will make that happen. Our values guide us —they are present in how we show up, make decisions, and work together to make an impact. We’re curious, driven, collaborative, genuine and humble. Temporal is growing and we are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for improving the developer experience, building world-class open-source software and communities, and want to be a part of our amazing team, we'd love to hear from you! Summary Our fast moving and highly successful Commercial Sales team is growing, and we are seeking the next Account Executive to join our team! Temporal is a remote first company, however this role is focused in San Francisco candidates that can be a part of our WeWork community in the area. We are looking for those who share our values, challenge 'standard' thinking and want to influence our future. If you want to be part of an amazing team, have a passion for open-source software, and a desire to build successful customer relationships, then come join us! We are looking for a motivated and enthusiastic Commercial Account Executive to join the growing Temporal team. This role will become a main point of contact for Temporal commercial customers by leveraging your technical, sales and account management skills to help grow usage and discover new use cases across your book of business. What You'll Do • Activate and implement new logo accounts and get them up and running on the platform, • Identify activation and expansion opportunities within your customer base, • Be responsible for the success of a broad book of business, • Create and grow relationships with our champions, • Drive consistent activity, pipeline development and quota attainment, • Partner with product marketing to deliver proper messaging and content to commercial Temporal Cloud customers, • Design and execute programs to support the identification, design and productionization of new use cases with your customers, • Identify ICP accounts and pursue the right opportunities in the right accounts to drive ARR growth, • Work closely with our Start Up Program team and Self Sign Up team to ensure success for the right new logo prospects What You'll Bring • Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges, • 3+ years experience working in a Sales, Customer Success, Account Management, Sales/Business Development, • A background and passion for advocating on behalf of your customers, • A mind for technology - we’ll teach you about Temporal and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts, • The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes, • An entrepreneurial mindset - this is a new role at Temporal where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment, • Team player and passion for collaboration, • Prior experience to tooling like Salesforce, Slack, Outreach, Gong, Common Room, • Prior exposure to database, cloud, and infrastructure technology is a plus, • The OTE range for this role is expected to be around $150,000 to $220,000 based on location and experience., • This role is eligible to participate in Temporal's equity plan Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process. Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded. U.S. Benefits • Unlimited PTO, 12 Holidays + 2 Floating Holidays, • 100% Premiums Coverage for Medical, Dental, and Vision, • AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available), • Empower 401K Plan, • Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more! International Benefits Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with ___. Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness. Travel Temporal is a globally distributed, collaborative team that values opportunities for in-person connection. Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together. Additional Perks • $3,600 / Year Work from Home Meals, • $1,800 / Year Professional Enrichment (Career Development & Professional Memberships), • $1,200 / Year Lifestyle Spending Account, • $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you), • $74 / Month Reimbursement for Internet, • Calm App Subscription for Mental Health & Wellness Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity. Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist. We are not working with external recruitment agencies, thanks.

A note to prospective candidates: this posting represents a pipeline opportunity. We are a growing organization that believes in getting ahead of our talent needs rather than reacting to them. By building relationships with exceptional leaders today, we position ourselves and you, for success tomorrow. There is no guarantee of an immediate role, but we are genuinely interested in connecting with the right people and keeping the conversation going as our portfolio expands. Fluent Software Group is part of Valsoft Corporation’s family of operating groups, a global leader in acquiring and growing vertical market software companies. We focus on specialized industries where deep expertise truly makes the difference. At Fluent, we partner with founders to actively scale what they've built. We bring hands-on operators, proven playbooks, and the resources to accelerate growth, so your business doesn't just continue; it compounds. This position provides critical operational leadership to a company and potentially a portfolio of companies within a growing software vertical. As the leader of a Business Unit, you will be responsible for developing and implementing the business’s strategic plan across all major functions, including sales and marketing, R&D, customer service, professional services, and human resources. You will work closely with the leadership team to identify, define, and execute strategies required to achieve growth plans and operating objectives, with a focus on improving operational excellence. This role carries full accountability for the business unit’s results, making it ideal for a driven leader eager to make a significant impact. • Own the long-range, annual, and quarterly financial and non-financial goals, • Develop and communicate a clear vision of goals and objectives, strategies, and philosophies about growth, revenue generation, profitability, and customer care, • Manage day-to-day operations, including sales performance, opportunity management, forecasting, R&D capacity, and customer support, • Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets, • Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline, • Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development, • Improve use of Salesforce and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors, • Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV); develop performance dashboards and establish reporting process (measure NRR and MRR trends), • Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization, • Execute an effective, long-term customer success program for clients, • Implement and maintain client support initiatives, • Facilitate both in-house and client training sessions, • Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution, • Ensure clear product roadmaps are established, followed, and adapted to meet market needs, • Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations, • Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers As AI reshapes the competitive landscape of software, this role carries direct accountability for ensuring the business unit is not experimenting with AI — but systematically deploying it. The GM is expected to lead the transition from AI-assisted workflows to agentic systems that reduce human intervention, increase throughput, and compound value over time. • Champion the infusion of AI across all business unit functions — from sales operations and customer success to R&D delivery and financial forecasting — identifying where autonomous systems can permanently replace manual steps, • Define and track the unit’s AI maturity roadmap, measuring progress from assisted tooling to agentic workflows that decide and execute with minimal human oversight, • Partner with R&D leadership to embed AI into the software development lifecycle (SDLC), prioritizing initiatives that move the product from a system of record to a system of action, • Establish clear signal/noise discipline around AI adoption — distinguishing high-impact implementations that compound value from performative experimentation that stalls progress, • Hold teams accountable for documenting AI-driven outcomes: time saved, decisions automated, costs avoided, and quality improvements — translating experiments into measurable business leverage, • Align the team to the future state of agentic AI by building internal capability, sponsoring cross-functional learning (including developer-led spotlights and structured retrospectives), and creating a culture where AI adoption is treated as a core operational competency, • Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin, • Establish strategies to increase NRR, • Review with Senior Management and the team, • Advance performance by driving improvements in revenue, profit, customer retention, loss prevention, and expense ratios, • Annual, quarterly, and monthly revenue results/forecasts and costs, • Participate in the development of internal department policies and programs to support quality and growth Partnering with your HR lead in: • Driving talent retention and development, • Complying with local employment legislation, • Engage in M&A activities, working closely with the Valsoft investment group on acquisition strategy and M&A initiatives, • Proven experience in senior leadership roles within the software or technology sector, • Strong skills in developing and executing strategic business plans across multiple functions, • Demonstrated success in driving revenue growth and market expansion, • Hands-on approach to managing daily operations and improving operational efficiency, • Demonstrated understanding of AI adoption in enterprise software environments, with the ability to distinguish high-signal AI work from experimentation and drive agentic transformation across business functions, • Comfort operating in ambiguity with the ability to drive clarity, prioritize ruthlessly, and align teams around outcomes rather than activity, • High Autonomy, High Impact: Own your work from Day 1, • Serious Career Growth: Exposure to M&A, integration, and scaling operations, • Learning-Driven Culture: We invest heavily in talent development, • Entrepreneurial Energy: No two days look the same, • Competitive Offer: Compensation, Health, dental, vision, PTO, and more, • Team-First Mindset: Regular events, collaboration, and global connections #FluentSoftware

They are an AI powered voice agent that handles inbound calls, takes reservations, processes payments, and delivers 24/7 customer support, all without human intervention. When a situation requires a human touch, they seamlessly transfers the call with full context. They were purpose built for the rental industry, starting with car rental operators across North America. Their platform integrates directly with rental management systems, giving operators instant call answering, real time availability checks, automated booking workflows, and a live performance dashboard. They are now establishing it as an independent business unit with its own leadership team, with ambitions to expand into the broader rental and services verticals. This is a ground floor opportunity to join a product that already works, at the moment it begins to scale. They are hiring a Customer Success Manager to own onboarding, adoption, and retention for their growing customer base. This is a hands on role for someone who enjoys working directly with customers, understands how operators run their day to day business, and can turn a new sign up into a long term, high value relationship. You’ll be responsible for taking customers from contract signed through to fully operational: configuring the product for their business, training their teams on the dashboard and knowledge base, monitoring adoption, and ensuring they see measurable value from the product. Once live, you’ll own the ongoing relationship, driving retention, identifying expansion opportunities, and acting as the customer’s voice back into the business. You’ll work closely with the CEO and cross functional stakeholders across Sales, Product, Engineering, and Partnerships. As one of the first customer facing hires, you’ll have a direct hand in shaping the onboarding playbook, defining what great looks like for customer health, and building the success function from the ground up. • Lead new customers through implementation: configuring the product for their business, integrating with their rental management system, setting up the knowledge base, transfer rules, opening hours, and greeting flows., • Train customer teams on the product dashboard, analytics, call review, and configuration tools so they can self serve day to day., • Define and track activation milestones to ensure every customer reaches first value quickly: calls answered, bookings created, time saved., • Build and refine repeatable onboarding playbooks, documentation, and training materials as the customer base grows., • Own the ongoing customer relationship post onboarding: regular check ins, business reviews, and proactive outreach based on usage and performance data., • Monitor customer health metrics such as call volume, booking conversion, feature adoption, and dashboard engagement to spot risks early and act on them., • Manage renewals and ensure customers continue to see value as their business and capabilities evolve., • Handle escalations with empathy and urgency, coordinating with Product and Engineering to resolve issues and close the loop with the customer., • Spot opportunities to expand usage within existing accounts: additional locations, higher tier plans, new features, or broader use cases., • Share structured customer feedback with Product and leadership to inform roadmap priorities, packaging decisions, and new vertical exploration., • Collaborate with Sales and Partnerships to support case studies, references, and customer stories that fuel new business growth., • Establish the foundations of the customer success operation: health scoring, onboarding workflows, renewal tracking, and escalation processes., • Maintain accurate customer records, notes, and lifecycle data in CRM (HubSpot)., • Contribute to building a knowledge base of best practices, FAQs, and self-service resources for customers., • You’ve onboarded your first cohort of customers and they are live, with answering calls and creating bookings., • A repeatable onboarding playbook is documented and being refined based on real customer feedback., • Customer health tracking is in place and you have clear visibility into adoption and engagement across your accounts., • You’ve built trusted relationships with early customers and are their go to contact for anything product related., • Customer retention is strong: the majority of customers onboarded are renewing and actively using the product., • Onboarding time to value has improved measurably through playbook iteration and process refinement., • You’ve identified and supported expansion within existing accounts, contributing to revenue growth beyond initial contracts., • Customer feedback loops are producing actionable insights that are influencing product and go to market decisions., • The customer success function has clear processes, health metrics, and documentation that could support scaling the team., • 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS., • Demonstrated ability to onboard and retain customers, with a track record of driving adoption and reducing churn., • Strong project management instincts: comfortable managing multiple customer implementations and timelines simultaneously., • Excellent communication skills, both written and verbal, with the ability to train, present, and build trust with operators who are not necessarily technical., • Proactive and empathetic: you anticipate customer needs rather than waiting for escalations., • Comfortable working with data to monitor customer health, spot trends, and inform decisions., • CRM experience (HubSpot, Salesforce, or equivalent)., • Self motivated, detail oriented, and comfortable working autonomously in a fast paced, evolving environment., • Experience in the rental industry (car rental, equipment rental, fleet management) or adjacent verticals such as automotive, travel tech, or mobility is a strong plus., • Experience onboarding customers onto AI, automation, or voice/conversational technology products., • Experience building or materially improving customer success processes, playbooks, or health scoring from scratch., • Familiarity with SaaS products and API based integrations, enough to guide customers through configuration without needing engineering support for every question., • Startup or early stage SaaS experience where you had to build the function, not just run it., • Be the first dedicated customer success hire for an AI product that customers can see and hear working from day one., • Ground floor opportunity: shape the entire post sale experience as the business establishes its own leadership team and scales its customer base., • Direct influence on onboarding design, customer health frameworks, and product direction through the feedback you bring back from the field., • Work with a product that delivers immediate, measurable value to operators: every call answered, every booking captured, every minute saved., • Competitive compensation and strong growth potential as the customer success function scales.

Swiftly is a retail digital technology startup founded in 2018 and headquartered in the Bay Area. We empower regional and independent grocers to compete in a digital-first world by providing best-in-class app, web, loyalty, and e-commerce solutions—without SaaS fees. Instead, Swiftly drives revenue through its retail media network, sharing profits with retailer partners.With 70+ retailer banners and Series C funding, Swiftly is the first in the industry to seamlessly connect digital and in-store shopping. Our AI-powered platform helps retailers build strong digital relationships, while our solutions—Audience Optimizer™, Alcohol Cashback, and Offsite Campaigns—drive shopper engagement and brand success. Our mission: Enable brick-and-mortar retailers to thrive in a digital world. Position Summary:Swiftly is looking for a customer success manager that will be focused on driving retailer outcomes, accelerating adoption, and ensuring long term partnerships that deliver measurable value. The Customer Success Manager (CSM) will own the post-sale relationship for a portfolio of grocery retailers. Serving as the primary strategic partner, driving onboarding, adoption, performance, retention, and expansion across Swiftly’s product suite. This role blends relationship management, operational execution, and data-driven insights. The CSM will work cross-functionally with Implementation, Product, Sales, Support, and Media teams to ensure customers are successful, supported, and growing. This is a hybrid role as a part of this book of business, this customer success manager will be available onsite for key customer work and strategy at least 3 days week. This will be 9-5pm in the offices in Modesto or Dublin, California. • Own the end-to-end post-implementation relationship for assigned retailer accounts, • Act as the primary point of contact and trusted advisor for customer stakeholders, • Develop account success plans aligned to retailer goals, KPIs, and revenue targets, • Proactively identify risks, opportunities, and optimization paths, • Drive product adoption across Swiftly solutions (apps, web, retail media, audience optimizer), • Ensure customers understand and realize measurable value from the platform, • Lead regular business reviews (QBRs / MBRs) focused on performance, insights, and roadmap alignment, • Drive VOC feedback, delivery and outcome progress, • Translate data into clear, actionable recommendations for customers, • Drive renewals and retention outcomes (GRR / NRR) for your portfolio, • Identify and support upsell and expansion opportunities in partnership with Sales, • Support revenue growth initiatives including new features, media offerings, and pilots, • Partner closely with Implementation/solutions engineering during handoff and early lifecycle, • Coordinate with Support and Product to resolve issues and escalate feedback, • Represent the voice of the customer internally and influence product priorities, • Contribute to process improvements, playbooks, and scalable CS programs, • Maintain accurate account data, health scores, and forecasts in CRM/CS tools, • Track key metrics including adoption, usage, revenue performance, and NPS, • Follow established CS processes while contributing to continuous improvement, • Other related duties as assigned, • 3–6+ years of experience in Customer Success, Account Management, or Client Services, • Experience supporting B2B SaaS customers (MarTech, AdTech, Retail Tech preferred), • Strong ability to manage multiple accounts and priorities simultaneously, • Data-driven mindset with comfort analyzing performance metrics and trends, • Excellent communication skills—written, verbal, and executive-level, • Proven track record of driving retention and customer satisfaction, • Ability to be onsite at least 3 days a week in office in Modesto or Dublin, California, • This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without the need for current or future sponsorship, • Experience working with retailers, grocery, or retail media networks, • Familiarity with mobile apps, digital advertising, or media performance metrics, • Experience with CRM and CS tools (Salesforce, Jira/Confluence, Gong, Amplitude, project management solutions, etc.)

About Tessera Labs Tessera Labs is redefining how enterprises adopt and operationalize Artificial Intelligence. Backed by Foundation Capital and led by a world-class founding team, we build multi-agent AI systems that automate complex business workflows across platforms such as SAP, Oracle, Salesforce, Workday, Snowflake, MuleSoft, and more. Our mission is to bring real AI automation to the enterprise—delivering speed, precision, and measurable impact. We operate with extreme ownership, move quickly, and build at the frontier of applied AI. Our Mosaic AI platform captures and retains system knowledge within the enterprise, reducing dependency (and spend) on third parties and contractors as the enterprise systems evolve. Role Summary As an SAP FI (Financial Accounting) Consultant, you will be responsible for implementing and optimizing financial business processes within the SAP FI module. You will work closely with stakeholders to ensure that financial operations are accurately reflected in the SAP system, and you will be instrumental in creating, validating, and improving financial scenarios. Your expertise will also contribute to the efficient handling of clearing, reconciliation, and month-end closing activities. Key Responsibilities: * SAP FI Implementation and Configuration: * Lead and manage the implementation of SAP FI module, ensuring alignment with business requirements. * Configure SAP FI settings, including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), and Asset Accounting (AA). * Customize the system to meet specific financial processes and reporting needs. * Business Process Design and Validation: * Analyze and design financial business processes in collaboration with finance teams. * Develop and implement validation scenarios to ensure data accuracy and process integrity. * Create and maintain validation rules and workflows within SAP FI. * Clearing and Reconciliation Processes: * Implement and optimize clearing processes for accounts receivable, accounts payable, and general ledger accounts. * Develop reconciliation strategies to ensure the accuracy and completeness of financial data. * Automate and streamline clearing and reconciliation processes where possible. * Month-End and Year-End Closing Activities: * Coordinate and execute month-end and year-end closing activities within the SAP FI module. * Ensure timely and accurate financial reporting and compliance with accounting standards. * Address and resolve any issues that arise during the closing process, including adjusting entries. * Testing and Documentation: * Perform testing to ensure that all configurations and customizations meet business requirements. * Document SAP FI configurations, customizations, validation scenarios, and process flows. * Provide training and support to end-users and other stakeholders. * Continuous Improvement and Support: * Monitor system performance and recommend enhancements to improve efficiency and accuracy. * Provide ongoing support to finance teams, addressing issues and optimizing processes as needed. * Stay updated with SAP FI advancements and best practices to ensure the system evolves with business needs. Qualifications: * Bachelor’s degree in Finance, Accounting, Information Technology, or a related field. * Extensive experience with SAP FI module implementation, configuration, and support. * Strong understanding of financial processes including GL, AP, AR, and AA. * Experience with creating and managing validation scenarios, clearing processes, and reconciliations. * Knowledge of month-end and year-end closing activities and financial reporting requirements. * Excellent problem-solving skills and attention to detail. * Strong communication skills, with the ability to work effectively with cross-functional teams. Preferred Qualifications: * SAP certification in Financial Accounting (FI). * Experience with SAP S/4 HANA Finance. * Familiarity with integration points between SAP FI and other SAP modules such as CO, MM, and SD. * Proficiency in SAP FICO module integration and its impact on financial processes. This role requires a blend of financial acumen and technical expertise, ensuring that SAP FI is effectively leveraged to support the organization's financial operations and reporting needs.

About the role: Are you a talented software engineer who’s excited to drive measurable business growth through technology? At Samsara, we’re looking for a Senior Software Engineer - Growth to help grow Samsara’s revenue by scaling our product-led, self-serve experiences across the customer lifecycle — from trials through purchases, expansions, and renewals. In this role, you will partner closely with product, design, sales, marketing, finance, and other go-to-market teams to build intuitive experiences that help customers discover value, transact seamlessly, and continue to grow with Samsara over time. We value fullstack engineers who are curious about the business, eager to learn new technologies, and capable of delivering quickly without compromising long-term quality. You’ll work across the full stack, from architecture and deployment to testing and iteration. Our stack includes Python for back-end development, JavaScript (Vue) for the front end, and AWS for infrastructure. We believe deeply in solving meaningful business problems through software, data, and collaboration across teams. The Growth Engineering team is the engine behind Samsara’s expansion and revenue acceleration. This role goes beyond writing code, it’s about engineering strategic impact across the customer journey and go-to-market lifecycle. You’ll partner with marketing, sales, and product to turn data-driven insights into experiments and platforms that scale. If you thrive in a fast-paced environment, bring a sense of urgency, and love turning ideas into measurable results, we’d love to have you help shape the future of growth at Samsara. This role is open to all candidates residing in the US. You should apply if: • You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely., • You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment., • You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers., • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. In this role, you will: • Build customer-facing self-serve products from the ground up using a combination of custom frontends, Cloud applications, backend services, and scripts, etc., • Collaborate with product, design, marketing, sales operations, finance and other GTM teams to implement growth initiatives., • Leverage data to understand our customers and our funnel in depth, identify areas of opportunity and execute projects to drive revenue, customer growth, retention, and/or engagement., • Drive engineering discussions and write thoughtful documentation and unit tests., • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum requirements for the role: • 6+ years of professional software engineering experience, preferably in full-stack or growth-focused environments., • Proficiency in front end development is a much needed skill for this role., • Proficiency in Python (Flask or similar frameworks) and JavaScript (ideally Vue.js or comparable frontend frameworks)., • Experience working with AWS or other cloud infrastructure platforms for deployment and scalability., • Strong understanding of web architecture, performance optimization, and security best practices., • Demonstrated ability to design, build, test, and deploy production-quality systems end-to-end., • Experience using data and analytics to identify opportunities, measure impact, and iterate on solutions., • Proven ability to collaborate cross-functionally with marketing, sales, and product teams to align technical solutions with business goals., • Excellent debugging, technical communication, and problem-solving skills. An ideal candidate also has: • Strong business acumen and a curiosity about growth strategy, customer journeys, and go-to-market metrics., • Adaptable, experiment-driven mindset with a track record of learning from testing and iteration in fast-paced environments., • Experience using AWS services: Elastic Beanstalk, Amplify, Lambda, CloudFront, Kinesis, EventBridge and experience developing Google Chrome Extensions, • Knowledge of any of the following tools: Turborepo, Terraform, Playwright or any similar tools, • Knowledge of any of the following services: Salesforce, Contentful, Hightouch or any similar products.

About All Day Retail We're a tenant-driven developer expanding nationwide. Fast-moving, high-output, no passengers. We hire for impact-ownership, initiative, hustle, execution. What You'll Do • Source off-market sites via cold calls, direct outreach, and broker/owner relationships, • Maintain a tight follow-up cadence and clean CRM pipeline (calls, meetings, tours, next steps), • Drive trade areas; evaluate visibility, access, co-tenancy; deliver pre/post-tour reports, • Analyze zoning, comps, demographics, and tenant fit; support underwriting, • Draft and submit offers; track status; prepare memos, updates, and presentations, • Represent the brand at industry events; expand relationships that create deal flow Outcomes & KPIs • Qualified off-market pipeline that converts to actionable deals, • High-quality tours that produce offers, • Accurate, on-time analysis supporting underwriting, • Repeat/Referral relationships from brokers/owners, • Weekly/monthly KPIs hit for outreach, tours, lead submissions, and meetings, • Midwest or Southeast based, preferred for traveling locations; Extensive travel required, company paid travel., • Bachelor's in real estate, business, finance (or similar), • 1-3 years in commercial acquisitions, brokerage, leasing, and commercial real estate (retail preferred), • Proven cold-caller and deal hunter; disciplined follow-up, • Working knowledge of zoning, site planning, and pro forma mechanics, • Crisp communication; concise writing; professional presence, • Proficiency in Excel, CRM, and PM tools (Salesforce/HubSpot/Monday.com), • Valid driver's license; willing and able to travel extensively, • Self-starter who thrives with limited structure and high accountability, • Base salary: $65,400+ (DOE) + performance bonus, • Employer travel expenses fully covered, • Exposure to all phases of retail development, • Direct access to leadership and decisions, • Real growth in a fast-scaling company, • PTO, paid holidays, medical benefits

Job Mission: Own and deliver on a product area while building the product management team’s capabilities, processes, and culture. Accountable for both product outcomes and the growth of PMs on the team. Key responsibilities: • Partner with the CEO & executive team to set product strategy and prioritize development objectives across all product areas, • Interface with clients to uncover market problems, test divergent ideas and converge on the best solution that is valuable, usable and feasible, • Drive outcomes by setting the strategic direction (roadmap) and managing the tactical implementation (backlog) for owned product area while ensuring consistent practice across the PM team, • Support launching products in the market, including sales readiness, go-to-market activities and ongoing post-launch efforts, • Build and develop the PM team — hire, coach, and establish the methodologies, rituals, and quality bar for product management, • Represent the product function in executive and cross-functional leadership forums Product Discovery & Opportunity Assessment • Runs a continuous-discovery loop (weekly customer touchpoints, rapid experiments, opportunity-solution tree kept current)., • Frames market problems with clear learning objectives, risks & assumptions before delivery., • Leads the Triad (PM + UX + Lead Engineer) to test value, usability & feasibility early; encourages intelligent risk-taking., • Combines qualitative insight (interviews, jobs-to-be-done) with quantitative signal (usage, funnel, NPS) to size opportunities., • Challenges assumptions openly—asks crisp, “what would have to be true?” questions., • Leverages Generative AI capabilities as a product lever and can identity where AI adds genuine user value vs. where it’s cosmetic, and partners with engineering to evaluate feasibility., • Owns an outcome-based roadmap that ties directly to company OKRs and 4-lens test (Strategy, Vision, Customer, Business)., • Gains executive & cross-functional alignment through storytelling and visuals; roadmaps are adaptable (reviewed at least quarterly)., • Serves as Product Owner for an agile process; backlog always reflects priority + class-of-service., • Sets High-Integrity Commitments (fixed-date work) only when risk-adjusted forecasts support them; meets ≥ 90 % of those dates., • Collaborates daily with engineering to slice value thinly, ensure definition-of-ready/done, and unblock swiftly., • Cultivates trust-first relationships; practices pre-wiring / shuttle diplomacy to avoid surprises., • Evangelizes the product vision internally & externally; can demo, train, and support customers end-to-end., • Models servant-leadership: creates psychological safety, celebrates experiments (even failed ones) and elevates team expertise., • Proactively translates company strategy into product narratives that resonate with every function (sales, CX, marketing, finance)., • Establishes and coaches a consistent discovery and delivery methodology across PMs., • Runs regular product reviews that elevate team thinking (not just status updates); sets the quality bar for specs, roadmaps, and stakeholder communication by example., • Makes hiring decisions and builds a pipeline of PM talent; creates career development frameworks and gives direct, actionable feedback., • Ensures consistent backlog health and delivery practices across all PM-owned products, not just their own., • 7–10 years of software product management experience, including ownership of a product roadmap and backlog, • Demonstrated experience running continuous product discovery (customer interviews, experiments, opportunity sizing), • Track record of shipping software products through a full lifecycle — from discovery through launch and iteration, • Experience working within Agile/Lean/Kanban delivery teams as a Product Owner or equivalent, • Strong data literacy — comfortable using analytics, funnel metrics, and usage data to inform decisions, • Technical fluency — able to collaborate deeply with engineering on feasibility, trade-offs, and system design (not expected to write code), • Exceptional written and verbal communication skills; ability to lead meetings, present to executives, and facilitate cross-functional alignment, • Go-to-market experience — has partnered with sales, marketing, and CX on launches and enablement, • 2–3+ years of formal or informal leadership of other PMs, including mentoring and developing PM talent, • Comfort operating at both strategic and tactical altitude — can present a quarterly roadmap narrative to the board and write acceptance criteria in the same week, • Experience with data integration, interoperability, or iPaaS/middleware products, • MBA or equivalent graduate degree, • Experience with outcome-based roadmapping and OKR frameworks, • Familiarity with LLM capabilities, prompt engineering, and the practical constraints of AI systems, • Prior experience working within Salesforce or Blackbaud ecosystems, • Prior experience working in the nonprofit sector (either at a nonprofit or at a nonprofit software/service provider)

Nooks is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. Nooks has helped thousands of sales reps hit quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline. Nooks is loved by sales teams at companies like Hubspot, Rippling, and Toast, and hundreds more. We’re a team of high performers raising over $70M from top VCs, including Kleiner Perkins, which made its first sales-tech investment in over 10 years by investing in Nooks. Over the past two years, we’ve grown ARR by 4x and then 3x, and we plan to 3x it again this year. For more information, visit ___. Our Commercial Customer Success Managers ensure customers are maximizing their value from Nooks and are delighted with the experience. This role is for someone who thrives on wearing multiple hats … onboarding new customers, proactively reaching out to customers with adoption challenges, supporting the customer journey with high-value content, and running the renewal process. Customer value is the key to successful renewals and expansions, and our CSMs focus relentlessly on maximizing the value for customers in their portfolio using a scaled approach. We would prefer this person to be in our new San Francisco office 3x/week to continue to cultivate a fun and inclusive office culture. * Manage a portfolio of ~75 commercial accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business. * Onboard new customers, ensuring a seamless integration of Nooks into their sales processes. * Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations. * Monitor customer health metrics and develop proactive plans to address areas of concern. * Assist with Technical Support for your customers as needed. * Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently. * Serve as the voice of the customer within Nooks, providing product feedback to ensure commercial customer requirements are successfully met. * Sales domain expertise and experience working with GTM stakeholders is critical. * 2+ years of B2B SaaS CSM experience managing a portfolio of 70+ accounts with a successful renewals track record * 2+ years of product implementation, and customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey * 1+ years of SDR experience * Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo * Comfortable with data analytics and experience using data to proactively identify customer challenges * Excellent written and verbal communication skills * Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup * Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the market. On top of this, we offer equity, generous perks, and comprehensive benefits. Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.

About us At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe. The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. Our values Win as One. Delight Customers. Deliver Great Outcomes. About the role The primary purpose of the Field Customer Success Manager position is to build and maintain strong relationships with our most strategic customers. Customer Success Managers (CSMs) learn their customer’s business goals and help them achieve those goals through the use of Auctane products and services. CSMs look for opportunities to make a customer's account as efficient as possible, as well as look for potential areas of monetization. Responsibilities include maintaining a strong knowledge of ShipStation and E-Commerce, specifically in regard to carrier choice and understanding what services yield the highest return in company monetization. Field CSMs perform these functions while embedded in the market they serve which allows them to meet with their customer face to face as often as needed. Being based in the market they serve better enables them to build strong trust and prevent customer and revenue churn. This position is remote and is based in Pittsburgh, PA or Greensboro, North Carolina or Raleigh, North Carolina. Travel Requirements: Spend 3-4 days per week physically with customers at their shipping locations Travel to Auctane’s home office or other training/meeting locations within the US 2-4 times per year Sales Perks: • 🌴 Fully Paid Annual International President's Club Trip (Auctane Employee Plus One), • 🌐 Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX, • 💰Competitive Compensation Packages Salary Range for CO applicants is: $100K base + $24K variable commission. About the team The Customer Success department's purpose is to to build and maintain strong relationships with our most strategic and highest revenue producing customers. The team provides customers with exceptional service and technical expertise in shipping, logistics, software and hardware. The department drives retention, increases merchant shipments by saving them time and money, and helps the business to grow profitable revenue by recommending and implementing Auctane products and services. What will you be doing? • Researches and analyzes current accounts for signs of efficiency and potential for monetization, • SalesForce, Looker, MGMT, • In-depth understanding of ShipStation Applications and E-Commerce markets., • Read and interpret documentation and use critical thinking to resolve issues and communicate functionality of the application to users., • Initiates escalations for cases that need more extensive troubleshooting, code changes, or other developer support utilizing a standard escalation process., • Ability to use programs like Jira, ZenDesk., • Knowledge of ShipStation’s new and existing features and integrations through release notes, documentation, and training., • Ability to research individually using resources and draw conclusions using critical thinking., • Ability to write clear and concise notes with appropriate detail following the escalation procedures., • Get in contact and meet with customers to inform them of potential savings and changes in their account that will benefit their process as well as what they are spending with their carriers., • Ability to use programs like Looker, SalesForce, and MGMT, • Knowledge of ShipStation’s new and existing features and integrations through release notes, documentation, and training., • Ability to recognize deficiencies within accounts in terms of process and workflow., • Knowledge of best practices in shipping given the customer’s selling vertical., • Knowledge of carriers and the shipping industry of the current day., • Ability to communicate complex carrier information in a way that is consumable to the customer., • Communicates trending questions, issues, and product suggestions internally, clearly and concisely., • In-depth knowledge of ShipStation, • Ability to clearly explain and define issues and expectations., • Collaborates with other departments to ensure the customer experience is seamless., • Ability to clearly explain and define issues and expectations, with all necessary details., • Assist ShipStation support staff with resolving escalated customer conversations, • Work with ShipStation support agents on tactics to help de-escalate volatile customer conversations., • Meet with customers to analyze their account for deficiencies in workflow, automation, and carrier spend, as well as look for monetization opportunities., • Travel to customer locations and provide in-person guidance and partnership, • Deliver Business Reviews and other value added materials (Carrier Cost Analysis Reports, Feature launch materials, etc) to customer in person at their business/shipping locations, • In the event of major platform issues or any kind of business interruption, join the customer in person at their location, triage the issue in real time, and demonstrate our commitment to resolution What are we looking for? • Four or more (4+) year’s of account management and/or customer service experience, • Proven experience managing 15-30 enterprise customers OR 30-50 enterprise and SMB customers, • Has experience doing quarterly in-person customer visits, • Experience with B2B or SaaS software preferred, • High School Diploma or G.E.D required, • Based locally in the Pittsburgh, Greensboro or Raleigh market. Field CSMs perform these functions while embedded in the market they serve which allows them to meet with their customer face to face as often as needed. Being based in the market they serve better enables them to build strong trust and prevent customer and revenue churn. The Tech • Salesforce, • Zoom, • Zendesk, • JIRA, • Slack, • G Suite, • Looker What do we offer? • 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!, • 🌅 We offer 12 paid holidays for all of our US employees!, • 💰401k employer matching program – because your future deserves a friendly boost!, • ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements., • 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans., • 🧠Employee Assistance Program. We offer up to 8 free mental health sessions., • 💪🏽We offer gym discounts to help you stay fit and healthy!, • 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way., • 🔗 Employee Referral Program! We reward employees helping us find top talent!, • 💜 An inclusive and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive., • 🏢 Attractive HQ in the heart of central Austin, Texas. Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.) • Sit for prolonged periods of time, • Utilize wrist and hands for a prolonged period of time, • Walk short distances, • Stand for short periods, • Speaking and conversing with others, • Lift up to 25lbs without assistance up to chest height Equal Opportunity Employer/Veterans/Disabled If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents___

TrueCar is a leading automotive digital marketplace, and we are on a mission to make car buying and selling easy, transparent, and efficient. We work to empower consumers with data and foster connections with our network of Certified Dealers who share our belief that truth, transparency, and fairness are the foundation of a great experience. We forge partnerships to power car-buying programs for some of America’s most trusted brands. And we continually innovate to provide useful tools, research, market context, and pricing transparency to help consumers feel empowered and confident throughout their journey. As consumers’ priorities and shopping habits shifted, so did we. We are building a modern-day marketplace and invite you to join the TrueCar Crew. You can have a real and direct impact on our journey as we continue to evolve and revolutionize the car-buying and selling experience. The Opportunity: TrueCar is seeking an ambitious sales professional with a passion for helping automotive dealers grow their business. The Business Development Manager is responsible for closing accounts for their assigned book of business to achieve revenue and profitability growth aligned with strategic goals. Reporting to the Director, Dealer Services, the Business Development Manager is responsible for identifying, developing, and managing relationships at all levels within assigned and new accounts, acting as a liaison between the dealer and TrueCar, understanding the needs of the dealer, and educating dealers on TrueCar products as solutions to their dealership needs. This position requires strong coordination with cross-functional teams, including dealer performance, dealer operations, and dealer training teams. The ideal candidate for this role will reside in the Charlotte, NC, or Raleigh, NC areas. How you will contribute to TrueCar’s success: • Identify, develop, manage, and close new business opportunities at assigned and new accounts, ensuring cross-functional and organizational alignment., • Build a strong 90-day sales pipeline to ensure a long-term and sustainable sales roadmap within your book of business., • Establish and maintain strong relationships with senior leaders and key decision-makers at dealerships., • Meet or exceed sales goals within an assigned book of business. Independently grow an assigned book of business and actively collaborate with the Account Managers group to retain accounts., • Prepare and present proposals and negotiate terms and conditions with dealers., • Support in dealer escalations with all involved functional areas, including dealer performance and sales operations teams, to assure approval and success. Support resolution of challenges where required., • Serve as liaison between the dealer, dealer performance manager, and dealer implementation team with respect to product implementation and continuous product management., • In partnership with the dealer training team, learn about new or upcoming products and features, ensuring a high level of personal proficiency in knowledge and functionality of products. Serve as subject matter expert in TC products., • Support a team environment with strong morale and positive energy anchored on sales goals., • Report and record all sales activity notes within Salesforce and communicate properly with applicable team members., • Serve as a change agent, leading change and acting as a catalyst for continuous improvement., • Support in the management of accounts receivable for assigned accounts., • Demonstrate a high level of attentiveness toward customers and actively contribute to a culture that encourages high-quality service with a sense of urgency., • Develop trusting relationships and open communication, accepting feedback (up and down)., • Additional ad hoc responsibilities as determined by the needs of the business. Your Expertise: • Proven success in retail sales in an automotive dealership environment., • Experience in digital media advertising., • Excellent communication and presentation skills, with the ability to listen for understanding, influence outcomes, and negotiate with clients., • Proven ability to identify, initiate, negotiate, and close deals., • Proven track record of consistently meeting and/or exceeding sales goals., • Ability to formulate, implement, and execute sales strategy, plans, and tactics in a competitive environment., • Experience with Salesforce or other Customer Relationship Management tool utilization., • Experience interfacing with client contacts at various levels and demonstrated ability to effectively present information, including complex technical content, and respond to dealer requirements/requests., • Demonstrated understanding of client standards and requirements as they pertain to offered products, features, and capabilities., • Strong sales skills with the ability to create tangible interest for new ideas and product opportunities with clients., • Ability to communicate client requirements and methodologies to the internal organization to ensure alignment., • High integrity, self-starter, strong work ethic, with a high level of energy., • Tech-savvy with the ability to understand, interpret, and present data using a consultative approach., • Ability to grasp new concepts quickly with an open mind for change and a willingness to solve problems., • Strong understanding of auto dealerships, both larger dealer groups and family-owned., • Ability to travel domestically by airplane or car, including overnight trips up to 75% of the time Please note that final interviews may be conducted in-person at the Company's sole discretion. Base salary + target incentive: $155,000 - $165,000 Your TrueCar Experience At TrueCar, we champion remote work because we know great work can happen anywhere. This flexibility allows our TrueCar Crew to live and work from anywhere in the U.S. (with some role-based exceptions). To support our remote team, we provide a home office setup that suits their needs and offer monthly reimbursements for phone and internet connectivity. You will receive excellent benefits that include, but are not limited to, 100% employer-paid health, vision, and dental premiums; a 401(k) plan with company contributions; a wellness reimbursement account; and learning & development reimbursement opportunities. We also understand the importance of recharging, so we offer flexible PTO for exempt TrueCar Crew Members and a generous PTO accrual policy for non-exempt TrueCar Crew Members, in addition to 14 company-paid holidays and 2 floating holidays. In short, we care deeply about our Crew Members and have designed employee-centric programs that reflect this. At TrueCar, we believe in the power of diversity to create a deeper understanding of our consumers and partners, driving innovation in our products. We welcome a workforce that reflects the diversity of car-buying consumers and encourage everyone interested in our mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other characteristic protected by applicable law. We will consider qualified applicants with arrest and conviction records in accordance with applicable law. Additionally, TrueCar will provide reasonable accommodations for qualified individuals with disabilities. TrueCar does not accept unsolicited agency submissions. If you are based in California, we encourage you to read this important information for California residents linked ___. #LI-Remote

We’re the leading digital marketing provider for insurance agencies in the United States. We’re committed to providing our clients with customer service they love and solutions that deliver results. BrightFire offers insurance agency websites, social media marketing, reviews & reputation management, search engine marketing, and local listings management. To learn more about BrightFire, visit our website at ___. ABOUT THE JOB We are looking for an experienced Director of Customer Success who is an excellent communicator, service-obsessed, a proactive problem solver, and tech-savvy. The Director of Customer Success's duties will include a broad range of tasks such as overseeing ongoing customer relationships, onboarding and client training, coordinating existing customer sales with our sales department, reducing churn, and increasing customer retention. You should also be able to provide insights on client interactions and feedback to help support future product and service development. This position is remote (USA only). WHAT YOU WILL DO General • Directly manage the customer success team, owning processes, department goals, and ongoing staff training., • Maintain customer satisfaction through proactive client communications, issue remediation, and risk assessments., • Responsible for ensuring the customer success team is building long-lasting customer relationships and fostering customer retention efforts., • Collaborate across the organization with Sales, Marketing, Product, Billing, Business Development, Design, and Development to address churn risks and increase customer retention and satisfaction. Customer Service • Manage day-to-day responsive and proactive customer service., • Handle escalations of client issues., • Oversee customer inquiries for technical and marketing support on a daily basis., • Understand and be able to explain how features within our website platform and digital marketing services relate to customer needs., • Manage customer expectations and collaborate with internal teams to resolve issues efficiently and effectively., • Proactively identify at-risk accounts to minimize churn., • Serve as the customer advocate for day-to-day and escalated issues and requests. Customer Onboarding and Training • Manage new customer onboarding, training, and execution of ongoing digital marketing services., • Oversee the onboarding and training of new and existing customers to drive adoption of services and new features., • Provide insights to customers to ensure that they get the most out of the platform with the aim of improving retention through feature adoption. Customer Success Processes • Continually improve onboarding and support processes., • Evaluate and improve documentation, FAQs, ticket system templates, and other communication infrastructure. Collaborate with Sales and Marketing • Collaborate with Sales on opportunities with existing clients (campaigns, support partnership pilot program customers, renewals, and expansion opportunities)., • Coordinate with Marketing around marketing activities to existing clients. EXPERIENCE & QUALIFICATIONS • 3+ years in Customer Success management. SaaS experience is a plus., • Proven track record of working in a customer-facing role while managing a team., • Must demonstrate relationship management and churn prevention skills, and the ability to engage clients on new services and features., • Experience with support ticketing systems and administration, such as Zendesk or HubSpot., • Excellent written and verbal skills; ability to explain technical concepts in a simple manner., • Analytical and process-oriented mindset with attention to detail, demonstrated desire for continuous learning and improvement., • Experience in analyzing support data and customer interactions to identify trends and growth opportunities., • Experience with online demo/presentation tools, such as Zoom, WebEx, or equivalent., • Experience with CRM applications, such as Salesforce, HubSpot, or equivalent., • A diplomatic demeanor to effectively resolve conflicts or customer escalations., • Helpful, but not required: Knowledge of the various digital marketing services we offer, including websites, SEO best practices, PPC advertising, social media, and online reviews. BENEFITS & PERKS • Competitive Salary, • Annual Performance Bonus, • Competitive Paid Time Off, • Approximately 10 Paid Holidays Per Year, • Two Floating Holidays, • Retirement Plan 401k + 4% Company Matching, • Paid Employee Medical Insurance Premiums, • Vision and Dental Insurance Available, • Remote Work Available (USA Only), • Flexible Work Schedules, • Company Provided Laptop BrightFire is an equal opportunity employer and our team is the foundation of our company. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our dedicated staff invests in their work represents a significant part of not only our culture, but our reputation and achievement as well. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. BrightFire will not tolerate discrimination or harassment based on any of these characteristics.

At SPAR, we help clients scale and grow by delivering cutting-edge Salesforce solutions that improve both Customer and Employee experiences. Gather, analyze, and document Salesforce-specific business requirements, ensuring clarity and completeness. Consistently support client adoption and realizatio

Overview of Job Function The Manager of Customer Success leads a team of Customer Success Managers responsible for driving adoption, value realization, retention, and expansion across a defined portfolio of Verint customers. This role owns the operating rhythm for the team, including renewal readiness, CSQL pipeline generation, customer health management, and playbook execution. The Manager is accountable for team-level revenue outcomes (revenue retention, renewal rates, and expansion pipeline) and for developing CSMs into high-performing customer advocates. This role partners cross-functionally with Sales, Product, Marketing, and Professional Services to ensure customers realize measurable value from Verint's platform. Principal Duties and Essential Responsibilities Team Leadership & Development • Lead, coach, and develop a team of Customer Success Managers across varying experience levels., • Own the full people management lifecycle: hiring, onboarding, performance reviews, development plans, and performance management., • Establish and run a consistent team operating rhythm, including account health reviews, forecast calls, account planning sessions, and strategy discussions., • Set clear expectations for CSM activity, output quality, and customer outcomes; hold the team accountable to those standards., • Build team capabilities through structured coaching on executive engagement, business review delivery, value realization storytelling, and expansion identification., • Own team-level targets for revenue retention, and CSQL-generated expansion pipeline., • Hold the team accountable for documenting customer outcomes and value realization, ensuring success stories and measurable results are captured and shared., • Drive CSM execution against renewal timelines, ensuring early risk identification and proactive intervention., • Oversee CSQL pipeline generation and qualification, ensuring the team identifies and advances expansion opportunities through the defined approval and staging process., • Monitor customer health scores, adoption metrics, and risk indicators at the portfolio level; take action when trends signal churn or contraction risk., • Serve as the escalation point for at-risk accounts, engaging directly with customer executives when needed to resolve issues and protect revenue., • Join strategic customer meetings, executive business reviews, and renewal conversations to reinforce Verint's commitment and value., • Coach CSMs on building and maintaining multi-threaded relationships with customer stakeholders, including economic buyers and operational sponsors., • Represent the voice of the customer in cross-functional forums with Sales, Product, Marketing, and Professional Services., • Partner with Sales leadership on account strategy alignment, handoff processes, and joint renewal/expansion planning., • Provide structured product feedback to Product teams based on aggregated customer input and adoption data., • Own playbook execution and iteration for the team, ensuring CSMs follow established engagement models, success planning frameworks, and escalation protocols., • Utilize CS platform tools and dashboards (e.g., Totango) to track customer health, adoption trends, and team performance., • Identify process gaps and drive continuous improvement in workflows, templates, and reporting to increase team efficiency and consistency., • Deliver accurate renewal and expansion forecasts to leadership on a regular cadence., • Bachelor's degree or equivalent experience., • 4+ years of people management experience leading customer-facing teams, with 6+ years of overall experience in Customer Success, Account Management, or a related function., • Demonstrated experience managing a team accountable for a book of business, including renewal and expansion targets., • Working knowledge of CS platforms and tooling (e.g., Totango, Gainsight) and CRM systems (e.g., Salesforce)., • Proficiency in using data, dashboards, and health scoring frameworks to manage customer portfolios and drive team actions., • Strong interpersonal, communication, and relationship-building skills with the ability to engage customer executives., • Experience operating in a cross-functional, matrixed environment., • Strong organizational skills with the ability to prioritize across multiple accounts, team members, and competing demands., • Ability to travel up to 20% of the time., • Experience in workforce management, customer experience, or enterprise SaaS environments., • Track record of improving net revenue retention or gross renewal rates within a managed portfolio., • Familiarity with customer segmentation models and tiered engagement strategies., • Background in coaching and developing Customer Success professionals., • Experience driving or contributing to a structured expansion pipeline program (e.g. CSQL or similar qualification-based model).

Company Overview Flosum is a Salesforce-native DevOps and data protection platform trusted by enterprises across technology, financial services, healthcare, energy, and the federal government. We operate with a lean, high-performance culture where every team member has outsized impact. We are financially sustainable, AI-forward, and growing — and we need someone exceptional to help our CEO operate at peak effectiveness across both the business and his personal office. The Role The ideal candidate will reside in San Ramon California, or in the Bay Area. This is not a typical executive assistant position. You will serve as the operational right hand to Flosum's CEO, managing a blend of professional and personal operations that require intelligence, discretion, financial literacy, and legal awareness. Think of yourself as a one-person chief of staff for the CEO's entire life — investments, legal coordination, family logistics, office administration, and everything in between. You will be the single point of accountability for ensuring that nothing falls through the cracks across a complex, fast-moving set of responsibilities. If you thrive on variety, can context-switch between a tax filing and a college application in the same hour, and want a role where you learn how a CEO actually operates day to day — this is it. Who You Are • You are sharp, driven, and high-energy with an insatiable appetite for learning and getting things done, • You have a baseline understanding of personal finance, investments, and tax processes — enough to be dangerous and ask the right questions, • You have exposure to or genuine interest in legal processes — you do not need to be a lawyer, but you should be comfortable reading a contract, understanding a filing deadline, and coordinating with attorneys without hand-holding, • You are an exceptional organizer who builds systems, not just to-do lists, • You exercise impeccable judgment and discretion — you will have access to sensitive personal and financial information, • You communicate clearly, directly, and proactively — you do not wait to be asked, • You are comfortable operating independently with minimal supervision and can manage up effectively, • You are tech-savvy and embrace AI tools to maximize your productivity What You Will Own Investment & Financial Operations • Coordinate with financial advisors, accountants, and investment managers on behalf of the CEO, • Track and organize personal investment portfolios, statements, and financial correspondence, • Manage tax preparation workflows — gather documents, coordinate with CPAs, track deadlines, and ensure timely filings for both personal and business-related obligations, • Process, organize, and resolve incoming financial paperwork, invoices, and office mail efficiently, • Serve as the primary liaison with attorneys, legal agencies, and regulatory bodies for personal and light business legal matters, • Review, organize, and track contracts, agreements, and legal correspondence, • Manage timelines for legal filings, renewals, and compliance deadlines, • Conduct basic legal research and prepare summaries to support decision-making, • Manage logistics for family-related matters including college applications, enrollment, academic deadlines, and school communications, • Coordinate medical appointments, insurance paperwork, and health-related administration for the CEO's family, • Handle personal scheduling, travel, and logistics that intersect with professional commitments, • Own the CEO's incoming mail — physical and digital — with a system for triage, action, and follow-up, • Maintain organized records and filing systems across financial, legal, and personal domains, • Identify and implement tools and processes that increase efficiency across all areas of responsibility Bachelor's degree required; coursework or certification in business, finance, pre-law, paralegal studies, or a related field is a strong plus Demonstrated ability to manage complex, multi-track workstreams with competing deadlines Experience coordinating with external professionals (attorneys, accountants, financial advisors) Familiarity with personal tax filings, investment documentation, and basic legal agreements Proficiency with productivity and AI tools — Google Workspace, Microsoft Office, and a willingness to adopt new technology aggressively Must be trustworthy, discreet, and comfortable handling confidential information What Makes This Role Special This is a rare opportunity to work directly alongside a CEO and learn how decisions get made at the intersection of business, finance, and personal life. You will not be siloed. You will not be bored. You will build skills across legal, financial, and operational domains that most people do not get exposure to until much later in their careers. If you are ambitious and want a role with real responsibility from day one, we want to hear from you. • Opportunity to shape the digital strategy at a high-growth Salesforce ISV., • Collaborative, innovative, and mission-driven culture., • Competitive compensation and benefits., • Career growth in a fast-scaling company serving global enterprises., • Be part of a global, mission-driven team, • Learn from top leaders in Salesforce DevOps and SaaS sales, • Work on exciting challenges in a rapidly growing industry

Who We Are For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility, and sustainable practices. SPINS retail consumer insights, analytics, and consulting services give our clients a competitive advantage to increase their share of this growing market. Our data is the most comprehensive and accurate in the industry, allowing clients to power AI models and machine learning algorithms that help them better understand and meet their customers' needs. At SPINS, behind all of our impressive data is our real differentiator, our people. We pride ourselves on our collaborative, flexible, and communicative culture that puts people at the center of everything we do. Senior Customer Success Manager Summary The Customer Success Manager will be assigned a book of business according to the strategic needs of the segment. This high-impact role will handle multiple clients in an entrepreneurial, problem-solving environment. You will be responsible for renewing and growing your clients’ business by acting as a 'trusted advisor'; gaining a deep understanding of their business, challenges, needs, and goals, and helping them derive maximum value with SPINS. This position offers the opportunity to collaborate with customers and internal teams across SPINS to educate, engage, and empower customers to achieve their strategic goals, reporting to the Manager, Customer Success within the Success Organization. Job Duties & Responsibilities • Become a SPINS product expert and use this knowledge to educate, coach, and mentor clients on our data, tools, and solutions., • Distill best practices across client base and deliver insights and advice based on those practices., • Independently own customer retention and growth, including communication, system entry and mitigation of potential retention risk., • Manage proactive communication and client touch points including change management from a data and product perspective., • Develop strategies to expand engagement, enable adoption and mitigate churn to drive long-term account growth., • Cultivate strong customer champions and advocates., • Anticipate client needs and manage client escalations that are raised to you from your sales and support partners and the customer., • Act as the voice of your customer by capturing and communicating client needs and feedback to Product and Data teams. Requirements: Education & Experience • BA/BS degree in Business Administration or related quantitative field of study., • 3-5 years of experience in customer-facing success, account management, sales or strategic consulting role; enterprise software or SaaS experience is preferred., • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level., • Demonstrated ability to creatively problem solve and solution to drive customer value with SPINS data and products, • Technical aptitude, analytical mindset and intermediate or higher experience with Microsoft Excel and PowerPoint, • Self-starter manages time efficiently, able to complete work in a timely manner without active supervision is required., • Ability to prioritize and multitask while maintaining diplomacy, tact, and poise under pressure when working through customer issues., • Strong interpersonal skills and experience building collaborative relationships both internally and externally to facilitate a flawless customer experience., • Can-do, positive, and team-oriented attitude, • Experience working with syndicated data (preferred SPINS, The Nielsen Co., IRI and/or data in a, • Consumer-Packaged Goods manufacturing setting) is required The following is strongly preferred: • CPG, Retail, or natural/specialty industry is a plus., • Familiarity of contract management systems including DocuSign, Salesforce and or other CPQ management tooling is preferred Salary Range: $95,000 - $105,000 + 20% variable Note: Applicants must be authorized to work for any US employer. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #LI-SB1 #LI-Hybrid What SPINS Offers We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down! While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members. • We embrace hybrid work options so that you have the flexibility to create a work/life balance that actually works!, • Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched., • Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture. The SPINS Way • Direct – We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback., • Determined – We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action., • Passionate – We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths., • Collaborative – We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution. For details about the information SPINS’s collects about our applicants and how we use it, please see the SPINS Privacy Policy ___.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together The New York Small Business Field Account Manager (FAM) is responsible for supporting brokers and General Agents who serve small business customers. This role focuses on building strong relationships with brokers, providing education, and ensuring smooth service delivery to help them meet the needs of their clients. The Field Account Manager acts as a key liaison between brokers and internal teams, addressing escalated service issues, monitoring trends, and delivering solutions that enhance broker satisfaction and retention. The SB Fam role in NY also supports the NY Small Group internal team on projects, reporting and tracking, as needed. Primary Responsibilities: • Serve as a consultative resource for brokers and General Agents, offering guidance and support on products, processes, and service solutions, • Conduct in-person meetings with brokers to review service performance, share insights, and identify opportunities for improvement, • Conduct in-person Open Enrollment meetings in the NY NJ and CT Metro area, • Communicate administrative updates, benefit changes, and wellness program initiatives to internal teams as needed for market distribution, • Partner with internal teams to resolve escalated issues promptly and effectively, • Educate brokers on available tools and resources to streamline their operations and improve their client experience, • Build and maintain strong relationships with brokers and General Agents to drive engagement and loyalty, • Collaborate with Sales Account Executives and other field-based staff to ensure alignment and consistency in service delivery, • Represent UnitedHealthcare positively in the marketplace, demonstrating professionalism and expertise Business Contextual Challenges: • Relationship Building:, • Develop and maintain strong broker and General Agent relationships, • Understand broker needs, prioritize efforts, and provide value-added consultation, • Communication:, • Proactively share updates on programs and initiatives, • Ensure responsiveness and follow-through on commitments, • Healthcare Knowledge:, • Maintain a deep understanding of health plan strategies, market trends, and competitive positioning, • Act as a trusted advisor through in-depth product and industry knowledge, • Product Knowledge:, • Clearly articulate UnitedHealthcare's value proposition for medical and specialty programs, • Promote tools and resources that support broker success You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • Active insurance license as required by law upon hire. If not licensed, can obtain within 30 days of hire, • 1+ years of health insurance experience, • 1+ years of experience in customer service or managing relationships, • Proficiency in Microsoft Office, • Proven solid presentation skills in both small and large group settings, • Proven advanced analytical and problem-solving skills, • Proven ability to work in a high-pressure, high-volume environment with self-supported attitude Preferred Qualifications: • Experience in Human Resources or medical benefits, • Familiarity with Salesforce products, • Proven ability to work with external partners such as brokers and consultants What We Offer: You'll be rewarded and recognized for your performance in an environment that provides clear direction, opportunities for growth, and development for future roles. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range $21.63 to $48.08 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Join Us at Our Virtual Job Fair to learn more about this role! We're hosting a Virtual Job Fair on Tuesday, May 12th , from 12-2 PM EDT. Meet our team, explore opportunities, and participate in live conversations with recruiters. Register here: ___ This is an outside/field sales position * Base Pay + Commission * At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to startCaring. Connecting. Growing together. Working under the direction of the Essential Plan (EP) Sales & Account management and collectively with the Business Development and Community Outreach team, the Sales Account Manager will interface with New York Health Plan to increase marketing synergy and drive overall membership growth. The EP Account Manager is a field-based role that establishes and cultivates strategic business relationships with key sales and market influencers, potential new customers, and related community institutions. The Essential Plan is for New Yorkers between the ages of 19-64. This position requires someone with tenacity to perform sales activities both indoors and outdoors. Function identified will be new Business to Business (B2B) opportunities for the purpose of prospecting and enrolling new Essential Plan eligible including vertical channels (dental, vision, fitness, colleges, trade schools, small businesses, as well as industry sectors identified by your manager) that support EP Growth strategy in key areas in New York. Training on all government programs will be conducted upon hire. If you reside in New York, you'll enjoy the flexibility to telecommute* as you take on some tough challenges. Primary Responsibilities: • Enroll eligible members in UHC Essential Plan, • Build and foster relationships with key accounts (provider offices, CBOs, housing, etc.), • The EP Account Manager presents health plan information to providers, business advocacies, potential eligible and responsible for closing sales, • Serve as point of contact for members to provide excellent service and enrollment experience, • Lead pipeline management, • Responsible for meeting or exceeding sales and enrollment expectations within assigned territory, • Conduct product information presentations in multiple settings, including in-home consultations, • Function independently and responsibly with minimal need for supervision, • Track and measure various sales event effectiveness and activities, events, leads & leads progress, sales, appointments, contacts, and relationship progress daily through internal systems, • Provide input, support and feedback on promotional opportunities, benefits, and other issues, • Stay informed on UHC operations, provider network, premiums, member services, claims, explanation of benefits, processes and other services and issues to provide community partners, prospects, and members with accurate information, and provide feedback as appropriate, • Ability to manage multiple priorities including visiting provider offices on a regular basis and following up on leads in a timely fashion, • Ability to track a schedule to keep appointments on time and information pertaining to those appointments in timely manner, • Input consumer demographics and interactions into company systems as appropriate, • Execute excellent communication, interpersonal, time management and organizational skills, • Excellent relationship building skills, • Ability to be compassionate while selling, • Function independently and responsibly with minimal need for supervision, • Ability to manage multiple priorities as it relates to meeting enrollment goals Required Qualifications: • Marketplace Certified (Valid NYSOH Certified Application Counselor ID - CAC). If you do not have an active CAC ID or if the ID is not in good standing, you must be willing to obtain this ID within 30 days of hire, • 2+ years of business-to-business (B2B), Business to consumer (B2C) Direct marketing, outside sales or community outreach experience, • Intermediate level of proficiency with MS Office (Outlook, Word, Excel, PowerPoint) and CRM (Salesforce), • Ability to travel locally up to 100% of time within assigned sales territories in this NY market area, • Ability to work core business hours, Monday - Friday 8am-5pm and nights and weekends, when required Reside within/commutable distance of their target geography • Bilingual preferred (Russian, Spanish, English, Arabic, French, etc.), • Established professional relationships with non-profits, community sources CBO's, religious/faith-based organizations FBO's in designated sales territory, • Experience working with communities of all different ethnicities, cultural backgrounds, diverse populations and/or underserved communities, • Demonstrated knowledge of Essential Plan Market Place marketing rules and regulations preferred, training in all lines of businesses will be provided, • Previous outside sales and territory management experience, • Act as a team player - work collaboratively with others (both inside the sales unit as well as outside) to achieve goals, relate to others in an open and accepting manner, keep others up to date on information they need, contribute ideas and support decisions made by the team and the organization, treat people with dignity and respect Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $19.23 to $38.46 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED

Posting Type Hybrid/Remote Job Overview The Senior Technical Analyst is an experienced individual contributor who partners with business stakeholders, product owners, and engineering teams to deliver effective, high quality technical solutions. This role plays a critical part across the Software Development Life Cycle (SDLC), translating complex business needs into clear, actionable technical requirements while ensuring feasibility, quality, and user advocacy. The Senior Technical Analyst operates with a high degree of autonomy, applies deep system and process knowledge, and serves as a trusted advisor on solution design, impact analysis, and delivery execution-without direct people or delivery ownership. Job Description and Requirements Key Responsibilities * Activelyparticipatein the Software Development Life Cycle (SDLC) across requirements gathering, analysis, testing, and release activities for medium tohighly complexinitiatives. * Elicit, analyze, and document business and technical requirements, translating stakeholder needs into clear, actionable specifications for development teams. * Develop andmaintaina deep understanding of business processes, systems, and how technical solutions enable internal and external stakeholders. * Apply strong critical thinking and problem-solving skills to evaluate options, assess tradeoffs, and recommend well-reasonedsolutions. * Analyze the organizational, system, and processimpactsof proposed solutions,identifyingrisks, dependencies, and downstream effects. * Identifychange impacts associated with proposed solutions and support effective adoption by proactively surfacing risks and considerations. * Coordinate and support system testing and user acceptance testing (UAT),validatingthat delivered solutions meet defined requirements and quality standards prior to release. * Build andmaintainstrong working relationships with stakeholders through clear communication, expectation setting, and ongoing collaboration. * Create andmaintaintechnical documentation, process flows, and reference materials to support implementation, troubleshooting, and future enhancements. * Serve as a subject matter expert for supported systems and domains, providing guidance and informal mentorship to peers as needed. Qualifications * Business Analyst certification or equivalent coursework. * Experience working in an Agile environment. * At least three years working with the Salesforce platform as a business analyst, system administrator, or super user. * At least two years supporting anorganizationlarger than 250 employees in a business analyst capacity. * Experience documenting and presenting visualizations that describe complex processes appropriately for the intended audience. * Comprehensive knowledge of the Salesforce platform's core features including Sales, Service, and Flow. * Experience in closely partnering with business stakeholders to learn business processes, propose changes as per industry standards and best practices, andidentifysolutions to enable, simplify, transform & innovate the systems and process flows. * Excellent communication skills and ability to translate functional requirements into technical specifications, and technical requirements into business specifications for stakeholders. * Detail-oriented, curious, self-starter withabilityto work both independently and in a team environment. * Experience with ITGC, ITCM, and ITILpreferred but not required. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $81,000 and $121,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Required Skills: Agile Methodology, Business, Business Analysis, Process Improvements, Project Management, Requirements Gathering, Risk Management, Software Development, Software Development Life Cycle (SDLC), User Story

The Manager, Business Development, Cell & Gene Therapy (CGT) drives growth for the CGT Technologies portfolio by leading opportunity qualification and supporting execution of partnerships and commercial agreements from intake through diligence, internal alignment, and contracting. Reporting to the Senior Director, this role partners closely with Sales, Marketing, Product Management, R&D, Legal, and Operations to advance a prioritized BD pipeline, develop deal materials and business cases, negotiate, close, and track small to mid-size deals, and deliver clear updates to leadership. Success is measured by pipeline progression, timely diligence execution, quality of business recommendations, deal closures and tracking, and effective cross-functional alignment. *Position may be worked remotely, with willingness and ability to travel up to 30% (domestic & international), including regular trips to our U.S. headquarters in Lake Zurich, IL, to engage with the cross-functional teams. Preference will be given to candidates who live in the eastern or central time zones. • Base salary range: $130,000-$145,000, • Position is eligible to participate in an annual bonus plan with a target of 10% of the base salary., • Final pay determinations will depend on various factors, including, but not limited to experience level, education, knowledge, skills, and abilities., • Our benefits and programs are comprehensive and thoughtfully crafted to ensure our colleagues live healthy lives and have support when it matters most. Benefits offered include a 401(k) plan with company contributions, paid vacation, holiday and personal days, employee assistance program, and health benefits to include medical, prescription drug, dental and vision coverage. Business Development Execution • Identify, evaluate, and prioritize new small to mid-size business opportunities, including collaborations with biotech, pharma, academic institutions, and CDMOs, • Support the development and structuring of agreements (development, pricing/supply, etc.) with ownership of small/mid-size and clearly-bounded deals, • Accountable for monitoring deal progression and tracking of deliverables and alignment to deal, • Prepare and support negotiation processes by preparing drafts, gathering inputs, and coordinating internal reviews with Legal and other stakeholders within guidelines, • Can make independent recommendations for negotiating deals based on diligence completed and has ability to autonomously make business decisions, • Assist in preparing materials for partnership discussions, including presentations, briefing documents, and financial/strategic analyses. Cross-Functional Project Coordination • Manage and track progress of key BD initiatives, ensuring alignment across R&D, Product Management, Marketing, and Commercial teams., • Facilitate project meetings, set agendas, document discussions, and track action items to completion., • Assist in ensuring BD activities align with organizational objectives and regulatory expectations. Analytics, Reporting & Leadership Support • Develop high-quality presentations and reports to support leadership communication, business reviews, and decision-making., • Monitor industry trends, emerging technologies, and competitive developments; synthesize insights into clear, actionable recommendations., • Prepare regular updates for senior leadership on BD pipeline status, project progress, risks, and opportunities., • Maintain accurate records of opportunities, contacts, and activities within Salesforce CRM. Job Requirements • Bachelor's degree in Business, Life Sciences, Engineering, or related field required; MBA or advanced degree preferred., • 8+ years of experience in sales, business development, project management, consulting, or a related role within the healthcare, biotech, or pharmaceutical industry., • Experience or strong interest in the Cell & Gene Therapy sector preferred, • Understanding and experience with contracting and negotiating fundamentals, including ability to support development of term sheets, MSA/SOW, and pricing/discounting models,, • Proficiency in PowerPoint, Excel, and CRM systems (Salesforce preferred).Disciplined in CRM beyond data entry, with ability to input and extract information to support business development activities, • Ability to travel up to 20-30% domestically and internationally based on business needs. We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability,401K with company contribution, andwellness program. Please note that joining our team does not create a guaranteed or permanent employment arrangement. All employment is atwill, meaning both the employee and Fresenius Kabi have the right to end the employment relationship at any time, in accordance with applicable federal and state laws. Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.

Job Title: Account Specialist Location: New York (Hybrid Working Model) Application Deadline: May 25, 2026 About Springer Nature Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit ___ and follow @SpringerNature About the Role The Account Specialist fulfils a central role within the support teams and is an expert in the field with a thorough understanding of all Sales Operations processes and workflows while working autonomously with minimal supervision. The role is an enhanced facilitating and coordinating role to the team. The account support team acts as the central point within the company and works closely with the sales team, the customers, and other internal stakeholders to prepare subscription (license) agreements for new and renewal business for online products, accurately and in line with established targets. In doing so, the goal is to achieve a high level of customer satisfaction in managing internal and external relationships. The role of an Account Specialist is vital to the business and has a direct impact on customer satisfaction. The account support role is continuously enhanced by team training and by facilitating personal development. Responsibilities: Support sales planning, reporting, new, and renewals * Work with sales to plan, drive, and track quarterly and yearly renewal closure, including large renewal management * Prepare and report renewal planning, scenario planning, forecast risk, challenges, and advise/take action on potential risks Advisory and execution of commercial contracting and process excellence * Prepare (in CRM/ERP system) the quote and contract to trigger invoicing with adherence to system procedures and state models Compliance, quality control, and deal alignment * First-level advisory and support to sales and customers on license agreement changes and amendments * Maintenance of the system and customer data quality World-class customer service support * Manage customer requests in the assigned international region and assist with daily operations (i.e., engage with customers to enhance customer data quality, answer questions related to contract data, or invoicing data) * Active participation in stakeholder and team meetings aimed at continuous improvement of customer satisfaction Experience, Skills & Qualifications: * Bachelor's Degree required * Professional experience in customer service, sales operations, or an e-commerce setting is a plus * Experience in commercial processes, including legal alignment, sales cycle, and customer engagement activities * Proficiency with the MS Office Suite, particularly MS Excel * Knowledge of CRM (customer relationship management) & contracting system,including Salesforce * Time and Project management experience * Stakeholder relationships management skills * Proactive, solution-driven approach Application Deadline: May 25, 2026 Springer Nature US provides a comprehensive and competitive benefits package which includes the benefit offerings listed below: * Medical, Dental and Vision * 401(k) with company match and contribution * Hybrid office working policy, Summer Hours, and paid time off * Flexible Spending and Commuter programs * Multiple Life insurance options * Disability coverage * Tuition Assistance * Voluntary benefits: Identity Theft Protection, Pet Insurance, and Legal Assistance Insurance * Employee Assistance Program * Family-friendly benefits and a variety of employee discounts * An array of Employee Social Networks US Annualized Base Salary Range: $45,000 - $50,000. The salary offer may vary based on work experience, education, skill level, and equity. The US salary range does not align with the salary ranges in other countries when converted to the currency of that country. Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following ___ poster. At Springer Nature, our mission is to be part of progress - and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. Find out more about our DEI work here: ___ For more information about career opportunities in Springer Nature please visit ___ #LI-EG1 Job Posting End Date: 26-05-2026

Posting Type Hybrid Job Overview The Lead Account Executive is responsible for driving the acquisition of new, high-value clients. This role focuses on developing and executing targeted sales strategies for a select portfolio of large corporations and key accounts. You will act as a strategic advisor, leveraging industry expertise to tailor solutions that address the unique challenges and requirements of your assigned industry verticals. Reporting to the Manager of Corporate Sales, you will collaborate closely with a specialized sales team and subject matter experts to ensure a cohesive approach aligned with company objectives. The team's mission is to accelerate growth in the key verticals by establishing long-term partnerships and delivering measurable value through our innovative solutions. Job Description and Requirement Job Responsibilities * Develop and execute comprehensive sales plans toidentify, target, andacquirenewclients within an assigned territory or account set. * Lead complex, multi-stakeholdersales cycles, navigating legal,compliance,procurementand executive decision makers. * Manage a select portfolio of high-value prospective accounts, focusing on quality of engagement and long-term relationship building. * Conduct in-depth needs assessments and deliver tailored product demonstrations that align with the business, compliance, and technology requirements ofyourindustry vertical(s). * Lead the end-to-end sales cycle, including prospecting, qualifying, solution positioning, proposal development, contract negotiation, and closing. * Cultivate executive-level relationships with decision-makers atyour clientsto influence strategic technology adoption. * Stay informed on industry trends, regulatory changes, and competitive dynamics to proactively address client needs and position our solutions effectively. * Collaborate with product, marketing, solution engineering, and customer success teams to deliver best-in-class experiences and ensure alignment of sales strategies with businessobjectives. * Maintainaccuraterecords of sales activity, pipeline, and forecasting using Salesforce, and provide regular updates and insights to management. * Represent the company at industry events, conferences, and client meetings to build brand awareness and generate new business opportunities. * Demonstrate sound judgment, integrity, anda commitmentto core company values throughout all stages of the sales process. * Collaborate with the full sales team to communicate best practices and areas for improvement. * Exercise sound judgment and make independent decisions. * Demonstrate consistent commitment to core company values. * Manage entire sales-cycles with experience negotiating terms and understanding associated legal and business risks (includes presenting multi-year agreements to C-level executives) * Develop and execute strategic account plans to drive business growth acrossyour assigned territory, partnering with our global network of Service Providers to deliver integrated solutions that address complex client needs and regulatory requirements. * Collaborate with regional and global sales teams to pursue cross-border business opportunities withyour assigned territory, ensuring alignment with industry regulations and client requirements across markets. Minimum Qualifications * Eightor more years of quota-carrying experience in new business development or enterprise sales, with a proventrack recordof success. * Fiveor more years of complexsolution selling experience with some SaaS exposure. * High degree of comfort with public speaking and giving presentations. Preferred Qualifications * Experience working for a company within the e-discovery,CMSor big data analytics industry. * Solid litigation and technical acumen in e-discovery, litigation services, and/or information technology. * Experience selling enterprise services related to e-discovery, litigation support, dispute advisory, forensic technology, forensicaccountingand/or consulting services. * Understanding ofcommonly known e-discovery practices and a working knowledge of applicable industry controls. * Working knowledge ofRelativityand its products. * Ability to manage multiple projects simultaneously andprioritize based on company and teamobjectives. * Ability to work efficiently under pressure, drive projects to completion and meet deadlines. * Flexibility and the ability to adapt quickly to shifting company or team goals. * Strong business acumen,including problem-solving and critical thinking. Leadership Expectations * Exhibit strong leadership in driving new business growth and setting a high standard for consultative sales excellence. * Mentor and collaborate with team members to share best practices and foster a culture of continuous improvement. * Demonstrate accountability, initiative, and the ability to influence cross-functional teams. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes competitive cash on-target earnings (OTE) and long-term incentives. The expected OTE range for this role is between following values $223,500 and $335,500 The final offered OTE will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Required Skills: Account Management, Business Development, Client Relationship Management, Consultative Selling, Lead Generation, New Business Development, Product Knowledge, Relationship Management, Sales Presentations, Strategic Selling

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace the___ to do your best work. Creating a career you love? It's Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process ___. As a Business Systems Analyst II on the Revenue Tech & Innovation team, you will help scale the sales organization through effective systems, workflows, and operational improvements. In this role, you will independently contribute to core technology focus areas with minimal day-to-day guidance, partnering with cross-functional stakeholders to scope, design, test, and roll out system enhancements that improve seller productivity and operational efficiency. You will work on business and technical problems of moderate scope and ambiguity, applying strong analytical thinking, sound judgment, and a customer-focused mindset to deliver practical, scalable solutions across Salesforce and the broader sales technology ecosystem. What you'll do: • Gather requirements, analyze business needs, design solutions, support testing, and drive rollout of system projects and enhancements across Salesforce and other sales tools such as Highspot, Gong, and LinkedIn Sales Navigator, • Contribute to projects that improve seller workflows, streamline internal operations, and increase efficiency across the sales organization, with AI tooling capabilities at the forefront of all projects, • Work with stakeholders to understand operational pain points, evaluate tradeoffs, and recommend system or process improvements based on data and business context, • Support the identification, prioritization, and rollout of AI-driven use cases across the sales tech stack to improve seller productivity, • Partner with cross-functional teams to pilot new capabilities, collect feedback, iterate on solutions, and support change management and adoption, • Ensure solutions align to existing standards, architecture, and business processes while maintaining a high bar for quality and usability, • Communicate project updates, risks, dependencies, and changes in scope to stakeholders to maintain transparency and alignment, • Take ownership of assigned projects and deliverables, working mostly independently while seeking input at key decision points when needed, • Contribute to recurring stakeholder updates, reporting, and presentations that communicate progress, outcomes, and opportunities, • Identify and evaluate AI opportunities across Salesforce and adjacent sales tools, prioritizing use cases that improve seller productivity and operational efficiency., • Partner with cross-functional stakeholders to pilot AI-enabled capabilities, gather user feedback, and iterate on solutions to support scalable adoption., • Apply AI tools and insights to business analysis, process design, and documentation in order to improve solution quality and speed of execution., • Support enablement and change management for AI-driven workflow changes by documenting best practices and helping teams adopt new capabilities effectively. What we're looking for: • 6+ years of relevant experience improving business execution through systems enhancements, business analysis, process improvement, and operational planning, • Experience working on business or technical problems of moderate scope and ambiguity, with the ability to review data, identify root causes, and recommend effective solutions, • Experience identifying and helping roll out AI-driven use cases in a sales tech environment, including pilot support, stakeholder alignment, enablement, and adoption tracking, • Strong analytical skills and the ability to translate operational needs into clear system or workflow requirements, • 4+ years of hands-on experience with Salesforce or another CRM platform such as HubSpot, • Ability to work independently with minimal day-to-day guidance while exercising good judgment on when to escalate or seek support, • Strong cross-functional collaboration skills and the ability to build effective working relationships across business and technical teams, • Experience supporting projects from requirements through implementation, testing, deployment, and adoption, • Strong communication skills, including the ability to present recommendations, keep stakeholders informed, and drive consistent understanding across partners, • Demonstrated accountability, follow-through, and ownership of work products and outcomes in a fast-paced environment, • A thoughtful, adaptable mindset with the ability to navigate change, respond constructively to challenges, and continuously improve processes and experiences, • Experience identifying, testing, or supporting AI-driven use cases in a business systems, sales operations, or revenue technology environment., • Familiarity with applying AI tools to analysis, workflow optimization, documentation, testing, or end-user productivity., • Strong judgment in evaluating AI opportunities, including business value, usability, adoption, and operational considerations., • Passion for Pinterest's mission and a commitment to helping businesses succeed through better systems and workflows, • Salesforce Administrator Certification preferred; Bonus: Salesforce Developer Certification and Salesforce Advanced Administrator Certification Relocation Statement: • This position is not eligible for relocation assistance. Visit our ___ page to learn more about our working model. In-Office Requirement Statement: • We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection., • This role will need to be in the office for in-person collaboration 1-2 times/month and therefore needs to be in a commutable distance from the SF or NY office. #LI-HYBRID #LI-SH2 At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found ___. US based applicants only$96,377—$168,660 USD Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete___for support.

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace the___ to do your best work. Creating a career you love? It's Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process ___. As a Lead Business Systems Analyst on the Revenue Tech & Innovation team, you will serve as a strategic leader across Pinterest's sales systems landscape, driving scalable process, workflow, and systems solutions that enable the business to grow efficiently. You will own a portfolio of process areas and technology capabilities across Salesforce and adjacent sales technologies, and partner closely with cross-functional stakeholders to define roadmaps, solve complex business challenges, and improve seller productivity globally. This role is well suited for someone who thrives in ambiguity, brings strong judgment to complex business and technical decisions, and can independently translate strategy into execution. You will lead large, high-impact initiatives from problem definition through rollout, while setting a high bar for solution quality, extensibility, and operational effectiveness. You will also help shape how Pinterest evaluates and adopts emerging capabilities, including AI, across the sales tech stack. What you'll do: • Lead complex, global business systems initiatives across Salesforce and related sales technologies such as Highspot, Gong, and Sales Navigator, from discovery and process design through testing, deployment, and adoption., • Own a portfolio of sales process areas and technology capabilities, identifying opportunities to improve workflow efficiency, scalability, and business impact., • Partner with Sales, Sales Operations, Revenue Operations, IT, Product, and other cross-functional stakeholders to define priorities, align on tradeoffs, and deliver solutions that support strategic business objectives., • Develop and drive 12-18 month execution roadmaps for your process area or technology domain, translating strategic priorities into actionable projects, milestones, and success measures., • Analyze complex and ambiguous business problems, evaluate operational and systems data, and recommend scalable solutions that balance immediate business needs with long-term maintainability., • Design high-quality process and workflow solutions that can serve as a model for extensibility, efficiency, and strong user experience., • Build frameworks, documentation, and operating mechanisms that enable effective execution across cross-functional teams and improve delivery quality at scale., • Identify and assess emerging AI capabilities across the sales tech stack; prioritize high-impact use cases, lead pilots, and drive adoption through stakeholder partnership, enablement, and measurement of business outcomes., • Facilitate discussions and decision-making across stakeholders to resolve project, operational, or systems issues with minimal oversight., • Monitor project and program outcomes through clear metrics and milestones, incorporating feedback loops to continuously improve solutions and adoption., • Partner with external vendors, as needed, to evaluate performance, support accountability, and help inform ongoing systems strategy and investment decisions., • Act as a trusted thought partner and subject matter leader, guiding others and raising the bar for business systems analysis, process design, and execution excellence., • Identify opportunities to apply AI across sales systems and workflows to reduce manual work, improve data quality, and increase seller productivity., • Partner with business and technical stakeholders to evaluate, pilot, and scale AI-enabled capabilities across Salesforce and the broader sales tech stack., • Define success metrics for AI use cases, monitor adoption and business impact, and iterate based on user feedback, performance data, and operational outcomes., • Establish best practices and governance for AI-enabled workflows, including change management, user enablement, and responsible adoption. What we're looking for: • 10+ years of experience in business systems analysis, sales systems, revenue technology, or a related field, with a track record of driving operational scale through systems and process improvements., • Demonstrated experience leading large-scale, highly complex initiatives that require deep analysis, sound judgment, and strong cross-functional execution., • Experience owning a functional domain, process portfolio, or technology capability and translating business strategy into roadmaps, projects, and measurable outcomes., • Strong expertise in requirements gathering, process/workflow design, systems analysis, testing, implementation, and change management., • 6+ years of hands-on experience with Salesforce or a comparable CRM platform; strong familiarity with sales workflows and broader go-to-market systems preferred., • Experience identifying, prioritizing, and implementing AI-enabled use cases in the sales tech ecosystem, including pilot design, stakeholder alignment, change management, and measurement of business impact., • Strong analytical and problem-solving skills, including the ability to evaluate variable inputs, navigate ambiguity, and recommend practical, scalable solutions., • Proven ability to influence prioritization, sequencing, scoping, and tradeoff decisions across cross-functional stakeholders and leaders., • Excellent communication skills, including the ability to synthesize complex information, drive alignment, and communicate clearly with technical and non-technical audiences., • Strong project and program leadership skills, including experience building execution plans, defining success metrics, and managing delivery across multiple workstreams., • A high degree of independence, paired with the ability to guide, support, and elevate others through strong partnership and leadership., • A thoughtful, user-centric mindset and a passion for building solutions that improve internal workflows and business outcomes., • Experience identifying, evaluating, and implementing AI-driven use cases in business systems, sales operations, or go-to-market workflows., • Ability to assess AI solutions pragmatically, including business value, workflow fit, scalability, data dependencies, and adoption risks., • Experience partnering with cross-functional stakeholders to pilot AI capabilities, drive change management, and measure impact through clear operational and business metrics., • Salesforce Administrator Certification preferred; Salesforce Advanced Administrator and/or Salesforce Developer certifications are a plus. Relocation Statement: • This position is not eligible for relocation assistance. Visit our ___ page to learn more about our working model. In-Office Requirement Statement • We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection., • This role will need to be in the office for in-person collaboration 1-2 times/month and therefore needs to be in a commutable distance from the SF or NY office. #LI-HYBRID #LI-SH2 At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found ___. US based applicants only$141,553—$247,718 USD Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete___for support.