Security Support Service Coordinator
15 days ago
New York
Job DescriptionOverview Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal® is hiring a Corporate Security ID Admin Support and Service Coordinator • Position is: Full Time The Corporate Security ID Admin Support and Service Coordinator will oversee the scheduling, tracking, and coordination of service and card requests related to the organization's security operations. This role serves as the central point of communication between internal departments, security vendors, and technicians to ensure the smooth execution of service, maintenance, and ID admin activities. The ideal candidate has strong organizational skills, a detail-oriented approach, and the ability to manage multiple priorities in a fast-paced environment. Service Coordination: • Serve as the main point of contact for all corporate security service requests., • Log, assign, and monitor service tickets to ensure timely resolution., • Coordinate with vendors, technicians, and internal teams to schedule service calls, maintenance, and repairs., • Track the status of pending card requests and follow up accordingly., • Liaise with external vendors and contractors to ensure adherence to service-level agreements (SLAs)., • Evaluate vendor performance and provide feedback to ensure consistent service quality., • Coordinate, create, and facilitate stakeholders with firm's badges., • Assist in card access requests., • Monitor the lifecycle of access cards, ensuring compliance with security standards and regulatory requirements., • Assist in the audit of card access clearances., • Develop and maintain service schedules for preventative maintenance of security systems (e.g., access control, surveillance cameras, alarms)., • Compile and present service performance reports to management., • Identify areas for improvement in service delivery and implement process enhancements., • Develop and document standard operating procedures (SOPs) for service coordination. Education and Experience: • An associate or bachelor's degree is preferred., • Experience with Security Management Systems such as GENETEC, CCURE9000, VMS Review, or similar platforms., • Excellent organizational and multitasking skills., • Strong problem-solving and analytical abilities., • Exceptional verbal and written communication skills., • Ability to work collaboratively with cross-functional teams., • Customer service-oriented with a focus on delivering quality support. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2026-1553946