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Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Principal Customer Success Manager to join our team to manage our largest payer customer. Reporting to the Head of Customer Success for Payers and Partners, you will serve as a dedicated relationship owner, advocate, and leader overseeing Spring's largest and most strategic, integrated payer. You will spearhead critical cross-functional initiatives, retention, growth, and serve as a trusted consultant to key stakeholders. This role requires deep expertise and tenure managing jumbo, complex customer relationships. More specifically, we are seeking a customer success professional with extensive experience managing and navigating national payer relationships. This is a full time, fully remote position with approximately 10 to 15 percent travel required. What you'll do: • Serve as the senior leader and dedicated strategic partner for Spring Health's largest payer customer, • Develop collaborative working relationships with payer leadership to spearhead initiatives that drive meaningful impact, retention, and growth, • Consistently demonstrate Spring Health's value proposition and link to customer's defined success metrics, • Own the customer lifecycle from implementation to engagement strategies to contract upsells and renewals. This will include:, • Timely action plans and account planning, • Engagement communication ideation, strategy & execution, • Ongoing reporting and insights to deliver data-driven recommendations, • Business review creation and presentation to senior executives, • Spearhead cross-functional initiatives to present key customer feedback and process improvements, • Drive variable revenue through targeted engagement strategies, • Customer Retention and Renewal Rate: High retention and renewal rates, securing long-term growth with key customer relationships., • Bachelor's degree or higher preferred, • 10-15 years of experience in account management/customer success/healthcare management, preferably with National Accounts/Jumbo Payer Customers, • Extensive experience managing and expanding relationships with national and regional health plans; proven ability to influence executives and key business stakeholders., • Demonstrated success achieving renewal, upsell, and revenue growth targets within jumbo accounts., • Experience in upselling and retaining customers to drive additional revenue (recurring and variable), • Exceptional project management skills and organization, • Innate ability to thrive in fast-paced environments, • Outstanding communication skills with a thoughtful and collaborative approach to relationships, • Humility, resourcefulness, directness, ambition, professionalism, • Proven ability to question, probe, and challenge partners to ensure their ultimate needs are met, • A deep passion for transforming the U.S. healthcare system, especially mental health, • Previous exposure to the complexities and challenges in US healthcare, • Demonstrated passion for, and understanding of, mental illness and the broader U.S. healthcare system, • Experience using data visualization techniques to present key findings, • Experience with member communication strategies, • Proven track record of portfolio retention and growth across national and regional health plans Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job Description MariaDB is making a big impact on the world. Whether you're checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development. The Opportunity The Enterprise Account Executive is responsible for increasing sales from current and new MariaDB services within multiple customer segments. The ideal candidate will own the full sales cycles by engaging with customers continually throughout their adoption of MariaDB. A successful candidate will generate and maintain active engagements with customers and prospects, as well as consistently meet and exceed sales quotas. Responsibilities • Drive the right customer solutions, • Close business with existing and new customers, • Work effectively in a highly collaborative and fast-paced environment, • Maintain an accurate, robust pipeline and forecast of business opportunities, • Understand the technical requirements and certifications specific to the prospect or customer, • Manage and accelerate the sales pipeline by engaging with prospects, partners and key customers, • Set a strategic sales plan for your territories in line with the MariaDB strategic direction, • Prepare and deliver business reviews to the senior management team regarding quarterly strategies, • Follow up with leads in your territory within company SLAs, using relevant messaging via phone, email and social media, • Sales hunter, focused on new and expansion business who is persistent, tenacious and self-disciplined with a track record of managing time efficiently and meeting personal goals, • Proven ability to manage large enterprise opportunities, while closing transactional business, • Ability to champion inside of key accounts, • Sales acumen to run complex sales cycles, • 7+ years' database/data management, DBaaS or cloud sales experience, • Background in selling enterprise cloud database solutions preferred, • Experience selling open source software solutions is preferred, • Proactive and optimistic spirit with strong interpersonal communication skills, • Demonstrated ability to effectively communicate the business value of complex enterprise solutions, • Experience with prospecting and opportunity development using tools such as Salesloft, Salesforce.com, Zoom, Marketo and Zoominfo, • Knowledge and understanding of cloud databases or data integration technologies, • Experience working with and managing partners in complex implementation projects including global system integrators and packaged software vendors, • Working understanding of relational, distributed and analytic databases, • Experience with large complex commercial and legal discussions working with procurement, legal and business teams, • Experience working at a growth startup Remote - US (New England area preferred) Compensation The annual anticipated U.S. base salary range for this full-time position is USD $110,000.00 - $150,000.00, plus commissions. Actual salaries may vary and fall outside of this range depending on factors such as a candidate's qualifications, geographic location, skills, experience, and competencies. In addition, we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than the job description as posted. Salary is one component of MariaDB's total rewards package, additional benefits include health insurance, life, and disability insurance, funds toward professional development resources, Flexible Paid Time Off (FPTO), paid holidays, and parental leave, just to name a few! Salaries for candidates outside the U.S. will vary based on local compensation structures. What's in It for You? Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You'll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays), stock options, a massive degree of flexibility and freedom, and more. How to Apply If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site. • At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone., • MariaDB does not sponsor work visas or relocation., • MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter., • MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. The Member Growth Engineering team builds the digital experiences that help new members discover Spring Health and guide all members to the right care at the right moment. We are moving beyond traditional funnels to build a D2C brand and a habit-forming product. You will be charged with using the latest advancements in AI to iterate rapidly on acquisition loops, activation pathways, and nurturing experiences to convert and re-engage members, ultimately driving Spring's mission of eliminating every barrier to mental health. We are looking for a Staff Software Engineer to join a team responsible for building modern AI powered experiences. The role is full time and reports to a Senior Director of Engineering. Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. What you'll be doing: • Integrating emerging AI technologies into the member experience, • Building proprietary developer tools for emerging AI technologies, • Applying your passion for innovation to create experiences never before possible, • Executing quickly and efficiently in a collaborative team setting, • Contributing to a thriving team of engineers around you, • Energetic immersion in emerging AI technologies, • Creative and innovative development of homegrown developer platforms, • On time planned deliveries and high velocity incremental deliveries, • High quality engineering output, in terms of both product and codebase, • Trend of reducing technical debt reduction and improving engineering excellence, • Great productive relationships in engineering and across functions like PM and Design, • At least 10 years experience as a software engineer, • Preferably at least 3 years of experience with Ruby, Rails, React, TypeScript and/or Flutter, • At least 4 years of experience with modern AI technologies, • At least 3 years of experience building developer platforms and tool chains, • Track record of proactive and collaborative leadership style Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available., • Employer sponsored 401(k) match of up to 2%, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary, • We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management., • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. #LI-JD2 Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job Description MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives. We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. We are seeking an accomplished Executive Director of IT Operations to provide senior operational leadership and hands-on technical expertise for our enterprise IT infrastructure and end-user services organization. This role reports to the VP of IT & Security and manages both the Director of Infrastructure Operations and ServiceDesk/Desktop Support operations while maintaining deep technical involvement in complex implementations and serving as the subject matter expert across our technology stack. The ideal candidate combines proven leadership capabilities with advanced technical skills, providing strategic planning, operational reporting, and direct technical execution for critical infrastructure initiatives while ensuring exceptional end-user service delivery. ROLE AND RESPONSIBILITIES: Organizational Scope & Direct Oversight • Infrastructure Operations and End-User Services Leadership, • Direct management of Director of Infrastructure Operations and senior infrastructure leadership, • Operational oversight of Senior Systems Administrators, Network Engineers, and technical infrastructure staff, • Strategic coordination with infrastructure teams across Linux/Windows, VMware, storage, networking, and cloud platforms, • Technical mentorship for infrastructure professionals and career development planning, • Direct management of ServiceDesk or desktop support manager, • Oversight of infrastructure Tier 1/2/3 support operations and escalation processes, • Demonstrated understanding of ServiceNow ITSM platform for incident, problem, and request management, • Strategic planning for end-user experience improvement and support optimization, • Ensure all systems are patched in accordance with company policy, servers, laptops, and network equipment Strategic Planning & Operational Reporting • Develop comprehensive operational plans, technology roadmaps, and capacity planning strategies for infrastructure and service delivery organizations, • Create detailed project plans, resource allocation strategies, and timeline management for major infrastructure and service delivery initiatives, • Generate executive-level reporting on infrastructure performance, service desk metrics, project status, and operational KPIs for VP leadership, • Coordinate budget planning, resource forecasting, and capital expenditure recommendations across infrastructure and end-user services, • Lead infrastructure architecture planning and technology standardization initiatives Hands-On Technical Leadership & Implementation • Personally lead complex technical implementations including major infrastructure upgrades, migrations, and architectural changes, • Serve as escalation point for critical technical issues requiring advanced expertise across multiple technology domains, • Conduct advanced troubleshooting and resolution for complex infrastructure problems spanning multiple platforms, • Design and implement enterprise-level solutions including virtualization clusters, storage architectures, and network infrastructures, • Lead proof-of-concept development and technical evaluation of new technologies and platforms, • Provide hands-on technical guidance during critical maintenance windows and emergency response situations DESIRED QUALIFICATIONS: Technology Stack Subject Matter Expertise • Container Platforms & Cloud-Native Architecture: Expert-level knowledge of on-premises Kubernetes platforms, container orchestration, microservices architectures, networking (CNI), storage (CSI), security contexts, RBAC, network policies, admission controllers, and multi-tenancy patterns. Experience building Kubernetes as an internal platform service for development teams., • Compliance-Driven Infrastructure: Familiarity with NIST 800-53 Rev 5 controls and NIST SP 800-190 container security guidance; practical experience implementing compliance requirements in containerized environments; familiarity with CMMC Level 2 requirements and government contract security obligations, • Enterprise Infrastructure Platforms: Expert-level knowledge of virtualization (VMware vSphere), enterprise object storage (SAN/NAS), and network architecture serving as foundation for container platforms, • Operating Systems:** Advanced expertise in Linux (RHEL, CentOS, Ubuntu) with deep understanding of container runtimes, kernel features (namespaces, cgroups), and security mechanisms (SELinux, AppArmor), • DevSecOps & CI/CD Security: Hands-on experience designing and securing CI/CD pipelines with integrated security controls including container image scanning, software bill of materials (SBOM) generation, vulnerability management, and policy-as-code enforcement, • Automation and Infrastructure-as-Code: Deep technical knowledge of Terraform, Ansible, GitOps workflows, and automation frameworks for declarative infrastructure management, • Understanding of network segmentation, service mesh implementations (Istio, Linkerd), mutual TLS, and identity-aware access controls for containerized environments, • Observability and Monitoring: Expert knowledge of observability platforms including Prometheus/Grafana for infrastructure metrics and AppDynamics for application performance monitoring, • Observability Platforms: Strong understanding of observability and monitoring solutions including Prometheus/Grafana for infrastructure metrics and AppDynamics for application performance monitoring; ability to interpret metrics, define dashboard requirements, and collaborate with platform teams on monitoring strategies, • Endpoint Management: Knowledge of modern endpoint management solutions including SCCM, Intune, MDM platforms, and desktop deployment automation, • Service Delivery: Understanding of ITIL frameworks, service desk operations, and end-user support best practices, • Emerging Technologies: Technical evaluation and implementation of new platforms and architectural patterns in compliance-constrained environments, • Cloud Technologies: Experience with AWS, Azure, Google Cloud platforms primarily for architectural reference and hybrid patterns; focus on replicating cloud-native patterns on-premise, • Networking: Advanced knowledge of enterprise networking, software-defined networking, service mesh architectures (Istio, Linkerd), and zero-trust network design for containerized workloads, • Database Systems: Experience supporting database teams using enterprise database platforms (SQL Server, Oracle, PostgreSQL, MySQL) including containerized database operations and persistent storage strategies, • ITSM Platforms: Deep experience with ServiceNow platform capabilities including incident management, problem management, change management, and service catalog workflows; ability to define operational requirements and request platform enhancements. Education & Professional Experience • Bachelor's degree in Engineering, Computer Science, Information Technology, or related technical field, • 12+ years of progressive experience in enterprise infrastructure management and technical leadership, • 5+ years of senior management experience with direct reports and budget responsibility, • Proven track record leading large-scale infrastructure transformation and modernization projects, • Proven ability to lead technical teams while maintaining hands-on technical involvement, • Experience managing infrastructure budgets of $5M+ and leading cost optimization initiatives, • Strong project management capabilities with PMP certification or equivalent experience, • Excellent communication skills for both technical teams and executive leadership, • Experience with vendor management, contract negotiation, and strategic technology partnerships, • Virtualization: VMware VCP-DCV, VCAP-DCA, or equivalent advanced certifications, • Cloud Platforms: AWS Solutions Architect Professional, Azure Solutions Architect Expert, or Google Cloud Professional (for architectural reference), • Project Management: PMP, Prince2, or equivalent project management certifications a plus, • ITIL: ITIL Expert or equivalent service management certifications a plus *The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $200,000.00 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process. To learn more about our company and other opportunities visit us at Keywords: IT Infrastructure, IT Operations, New York Jobs, IT Jobs, Indeed, LinkedIn, Google, Lever, #ITInfrastructure, #ITOperations, #NewYorkJobs, #ITJobs, #Indeed, #LinkedIn, #Google, #Lever, #Ladders, Information Technology Operations, IT Management, Information Technology Infrastructure, Global IT Program Manager, Global IT Operations, MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. To learn more about our company visit us at

Job Description Samsung SDS is a global IT services and solutions leader that helps enterprises accelerate digital transformation. Combining deep industry expertise with advanced technologies — including cloud, AI, data analytics, and secure enterprise platforms — Samsung SDS America, the North America subsidiary, designs and delivers scalable, outcome-driven solutions that improve operational efficiency, reduce risk, and unlock new business value across finance, manufacturing, retail, and public sectors. At Samsung SDS America, we take the most advanced concepts in Cloud and AI and turn them into scalable, real-world enterprise solutions. As a Managed Service Provider (MSP) leader, we don't just recommend technology—we architect, deploy, and optimize it. We are looking for a detail-oriented and technically driven Cloud Infrastructure Lab Technician Intern to join our Managed Service Provider (MSP) Operations team. This role is designed for candidates interested in the mechanical and architectural side of cloud computing—focusing on how complex IT environments are built, managed, and optimized for global enterprises. You will gain hands-on experience in high-level lab management, assisting in the deployment of cloud-native infrastructure, security frameworks, and cost-optimization (FinOps) models. This position provides a unique vantage point into the lifecycle of enterprise IT services, from initial prototype to validated customer-ready solutions. Eligibility Requirements • Currently enrolled in an accredited Undergrad or Graduate program (Graduation date: 2026 or 2027)., • Must be authorized to work in the U.S. without current or future sponsorship., • Able to commit to a 10-week, 40-hour/week program starting June 8th, 2026., • Ability to commute to our Ridgefield Park, NJ office at least 3 days per week. Position Summary Curious about how prototypes evolve into customer-ready offerings and how MSP organizations operate? You’ll gain hands-on experience building real-world lab environments, learning how cloud, security, and FinOps solutions are architected, deployed and validated. You’ll also gain exposure to automation, infrastructure‑as‑code, monitoring, and cost‑optimization practices all while collaborating with experienced professionals across strategy, tech, and operations. As an intern, you’ll work alongside cross-functional teams to build lab environments for data and AI accelerators and help craft go-to-market strategies for designing and delivering our MSP offerings. You will also contribute to the team’s KPIs by strengthen our capability to respond quickly to customer needs and enhance the quality and repeatability of our solution demonstrations. Responsibilities • Collaborate with the Strategy and Operations teams to build "sandbox" environments for testing new service offerings., • Assist in the execution of FinOps & DataOps practices by identifying underutilized resources and recommending cost-saving configurations., • Support the development of standard operating procedures (SOPs) for lab governance and security compliance., • Provision, configure, and manage internal lab environments across major cloud platforms (AWS, Azure, or GCP)., • Foundational understanding of cloud architecture, services and platforms (Azure, AWS, or GCP), • Basic knowledge of Data management and AI, • Familiarity with scripting or automation tools (PowerShell, Python, Bash, or Terraform), • Interest in data engineering, analytics and automation principles, • Ability to follow technical documentation and standard operating procedures, • Strong problem‑solving skills and willingness to learn new technologies, • Good communication skills and ability to collaborate with technical teams Preferred Qualifications • Familiarity with cloud data services (Azure Data Factory, Synapse, AWS Glue, BigQuery, etc.), • Basic understanding of data engineering concepts (ETL/ELT, data pipelines, data lakes), • Exposure to SQL and at least one programming language (Python preferred), • Understanding of machine learning fundamentals (training, inference, model lifecycle), • Experience with Jupyter notebooks or similar environments, • Basic knowledge of containerization (Docker) and orchestration concepts, • Awareness of MLOps concepts (model versioning, deployment, monitoring), • Azure Machine Learning, AWS SageMaker, or Google Vertex AI, • Databricks or similar Spark-based platforms, • Git/GitHub for version control, • Terraform or IaC basics for provisioning data services The Details • Start Date: June 8th, 2026 (10-week summer intensive)., • Commitment: 40 hours/week., • Hybrid Life: Minimum 3 days onsite (experience the culture in person!)., • Comp: $25 per hour. Ready to build something that lasts? Apply now. How to apply: Please submit your application directly on our career page or Handshake along with your resume and cover letter outlining your interest in the internship and relevant qualifications. Please include links to your portfolio where applicable. Applications deadline: March 16th, 2026 Benefits • Direct Mentorship: Learn from the visionaries who are literally shaping the future of enterprise tech., • Senior Access: Direct visibility with leaders who want to hear your ideas., • Real Curriculum: A structured training program designed to help you gain experience working on impactful real-world project. Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law. We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. If you need assistance and/or a reasonable accommodation, please send the request to your recruiter.

Job DescriptionWho We AreSince its founding in 2010, Challenge Preparatory Charter School (Challenge Prep) has provided students and families with a successful academic program in Far Rockaway, Queens. We currently serve over 1200 scholars from Kindergarten to 12th grade across 3 sites. Our school’s mission is to prepare students from the greater Far Rockaway community to excel academically, to demonstrate mastery of the NY State Learning Standards, and to achieve their career aspirations. Challenge cultivates and supports the intellectual, aesthetic, social, emotional, and ethical development of its students and prepares them to be responsible 21st century citizens. To accomplish its mission, Challenge offers a rigorous instructional program in a safe, supportive, technology-infused and data-enriched and social-emotional learning sequence, authentic field experiences, career counseling, and college coursework. It is understood that we are one organization with multiple sites, and it is expected that all members of the team collaborate to support all of our scholars. Understanding the RoleEvery member of the Instructional Team at Challenge Charter Schools plays a critical role in ensuring our students have the skills and confidence to pursue the paths they choose - college, career, and beyond. Our educators are passionate advocates for their students and their families, working tirelessly to ensure our students have access to opportunities. We are especially committed to attracting and developing individuals who share the life experiences of our students because the best work we do is grounded in the realities and experiences of our families and students. As a Teacher Assistant, you will help deliver exceptional instruction and assess student growth. You are dedicated to constant learning and proactively provide academic and cultural support to your school and team. We seek candidates who are on the pathway to teacher certification. Essential Duties and Responsibilities include the following: • Work with small groups of students to assist in reaching IEP goals, • Teach, review, and reinforce academic content, • Keep accurate & organized records of student information, • Assist in classroom set-up and logistics – prepping student materials or manipulatives, classroom beautification, and maintenance, etc., • Support in student behavioral management and de-escalating challenging student behaviors, • Collaborate with families and staff to support student learning, • Ensure the safety of students at all times, • Supervise students in and out of the classroom as needed - this may include but is not limited to - moving students to proper locations during fire drills, lunch and recess duty, enrichment activities/classes, etc., • Administrative, task-based support for teachers and operations staff, • Additional responsibilities to meet the needs of our studentsSkills, Qualifications, and/or Competencies Required:, • Dedicated to working in communities that have historically been underserved and under-resourced, • Committed to thoughtfully engaging in identity work necessary to take a culturally responsive approach to pedagogy and relationship-building with students and colleagues, • You possess an exceptional level of patience and focus to overcome challenges and achieve results, • Strong classroom management skills: You can set high expectations in the classroom and keep scholars engaged, • Classroom presence: You are clear and precise when sharing new content with students and can effectively lead students through inquiry-based class discussions, • Detail-oriented and highly organized, • Bachelor’s degree preferred, • Teaching Assistant Certification requiredBenefits, • Competitive Salary, • Paid Time Off, • 403b plan with a matching 3% contribution, • Medical, • Dental, • Vision Challenge Charter School is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a diverse and inclusive community, particularly in the Far Rockaway area, and committed to educating students. We welcome all applicants who share our mission and vision to join us in our relentless work. Challenge Charter School offers a full benefits program and opportunities for professional growth. Learn more about our mission, team, and the exciting things happening at Challenge by visiting We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionWho We AreSince its founding in 2010, Challenge Preparatory Charter School (Challenge Prep) has provided students and families with a successful academic program in Far Rockaway, Queens. We currently serve over 1200 scholars from Kindergarten to 12th grade across 3 sites. Our school’s mission is to prepare students from the greater Far Rockaway community to excel academically, to demonstrate mastery of the NY State Learning Standards, and to achieve their career aspirations. Challenge cultivates and supports the intellectual, aesthetic, social, emotional, and ethical development of its students and prepares them to be responsible 21st century citizens. To accomplish its mission, Challenge offers a rigorous instructional program in a safe, supportive, technology-infused and data-enriched and social-emotional learning sequence, authentic field experiences, career counseling, and college coursework. It is understood that we are one organization with multiple sites, and it is expected that all members of the team collaborate to support all of our scholars. Understanding the RoleEvery member of the Instructional Team at Challenge Charter Schools plays a critical role in ensuring our students have the skills and confidence to pursue the paths they choose - college, career, and beyond. Our educators are passionate advocates for their students and their families, working tirelessly to ensure our students have access to opportunities. We are especially committed to attracting and developing individuals who share the life experiences of our students because the best work we do is grounded in the realities and experiences of our families and students. As a Teacher Assistant, you will help deliver exceptional instruction and assess student growth. You are dedicated to constant learning and proactively provide academic and cultural support to your school and team. We seek candidates who are on the pathway to teacher certification. Essential Duties and Responsibilities include the following: • Work with small groups of students to assist in reaching IEP goals, • Teach, review, and reinforce academic content, • Keep accurate & organized records of student information, • Assist in classroom set-up and logistics – prepping student materials or manipulatives, classroom beautification, and maintenance, etc., • Support in student behavioral management and de-escalating challenging student behaviors, • Collaborate with families and staff to support student learning, • Ensure the safety of students at all times, • Supervise students in and out of the classroom as needed - this may include but is not limited to - moving students to proper locations during fire drills, lunch and recess duty, enrichment activities/classes, etc., • Administrative, task-based support for teachers and operations staff, • Additional responsibilities to meet the needs of our studentsSkills, Qualifications, and/or Competencies Required:, • Dedicated to working in communities that have historically been underserved and under-resourced, • Committed to thoughtfully engaging in identity work necessary to take a culturally responsive approach to pedagogy and relationship-building with students and colleagues, • You possess an exceptional level of patience and focus to overcome challenges and achieve results, • Strong classroom management skills: You can set high expectations in the classroom and keep scholars engaged, • Classroom presence: You are clear and precise when sharing new content with students and can effectively lead students through inquiry-based class discussions, • Detail-oriented and highly organized, • Bachelor’s degree preferred, • Teaching Assistant Certification requiredBenefits, • Competitive Salary, • Paid Time Off, • 403b plan with a matching 3% contribution, • Medical, • Dental, • Vision Challenge Charter School is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a diverse and inclusive community, particularly in the Far Rockaway area, and committed to educating students. We welcome all applicants who share our mission and vision to join us in our relentless work. Challenge Charter School offers a full benefits program and opportunities for professional growth. Learn more about our mission, team, and the exciting things happening at Challenge by visiting We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Customer Success Manager to join our team. You will play a key role in managing day-to-day relationships with our existing partners, serving as the face of our amazing organization to customers, and advancing our mission by promoting our products and services in a proactive, data-driven way. This is a full-time, remote position reporting into the Manager of Customer Success. What you'll be doing: • Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers., • Build rapport with decision makers and main points of contact to influence change in order to drive the adoption of best practices and successful change management methodologies, thereby driving optimal member utilization of the product., • Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal., • Creatively discover, communicate, and support the execution of new opportunities for customers to unlock value from Spring Health., • Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations., • Collaborate across departments to deliver essential customer feedback, aiming to enhance processes and elevate the patient experience., • Participate in ongoing weekly team meetings and training to continue to enhance product knowledge., • Meet or exceed goals for role KPIs:, • Achieve 100% Net CACV Retention (effectively Net Revenue Retention) for your book of business, • You have 3+ years of experience in account management, customer success, implementation or healthcare management., • You have experience in upselling and retaining customers to drive additional revenue., • You have experience using SaaS-based solutions and platforms., • You have experience owning the life cycle contract renewals., • You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction., • You have experience adhering to and achieving outlined KPIs., • You have experience maintaining accurate records of customer interactions, success plans, customer relationship progression and opportunity management in a CRM., • You have a deep passion to transform the U.S. healthcare system, especially mental health., • You have the willingness and ability to travel as needed (approx. 15%)., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Senior Engineering Manager, Member Growth, Channels, this engineer will enhance and scale the backend systems powering the features that improve how members discover and engage with care. This role is part of the Member Growth team and is instrumental in delivering intuitive, reliable user experiences at scale. Please note that this is a hybrid role based in New York City with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. What you'll do: • Design and build scalable backend services using Ruby on Rails, Python, GraphQL, SQL, • Collaborate with cross-functional teams to ship high-impact features that improve member growth, • Expand and maintain existing member growth infrastructure, • Debug and resolve issues quickly and efficiently, • Contribute to architectural discussions, code reviews, and tech debt prioritization, • Advocate for high engineering standards, including test coverage, documentation, and observability, • Participate in an on-call rotation to support system reliability and respond to production issues, • Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholder, • Build and maintain integrations with data warehouses or external APIs, • Deliver projects on time, within scope, and with high stakeholder satisfaction, • Maintain high system uptime and low defect rates through strong testing and observability practices, • Partner effectively with product, design, data, or other teams, contributing meaningfully to team goals and alignment, • Complete tasks independently, resolve issues proactively, and accurately track personal work, • Contribute to improved team velocity through planning, estimation, and delivery best practices, • 3-5 years of experience in software development with a focus on backend development, • Proficiency in at least one of the following languages: Ruby on Rails, Python, Java, C#, or equivalent, • Ability to work independently and collaboratively in a fast-paced, ambiguous environment, • Experience working in cross-functional Agile teams, • Strong problem-solving skills and attention to detail, • Familiarity with observability and experimentation tools such as: Datadog, LaunchDarkly, Sentry, Mixpanel, Iterable, • Experience with containerization or cloud infrastructure tools like Docker or AWS, • Experience designing and maintaining GraphQL APIs, • Strong knowledge of SQL and experience working with databases such as PostgreSQL or Snowflake], • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Federal Sales Director to join our team and help maximize a massive market opportunity. There is so much potential to provide mental health services to members of the nation's federal government agencies and we're looking for someone passionate to help us capture it. This is a full-time remote position on our team reporting to the VP Sales, Public Sector. This role may require occasional travel. What you'll be doing: • Develop and implement a comprehensive sales strategy to promote Spring Health's mental health services to federal entities., • Identify and prioritize target agencies, departments, and opportunities within the federal government., • Build and maintain strong relationships with key stakeholders, including government officials, agency leaders, and decision-makers., • Attend industry conferences, meetings, and events to network and promote Spring Health's services., • Drive the entire sales process from prospecting to securing federal contracts, ensuring achievement of sales targets and revenue goals., • Prepare and deliver compelling presentations, proposals, and contracts to prospective clients., • Collaborate with the marketing team to develop targeted campaigns and materials to support sales efforts., • Conduct market research to stay informed about industry trends, competitive landscape, and potential opportunities., • Monitor and report on sales performance, pipeline development, and market trends., • Meet and exceed annual pipeline generation targets, • 10+ years of experience in sales, with at least 5 years in a federal sales role., • Proven track record in sales, particularly in securing government contracts and partnerships., • Strong understanding of government processes, regulations, and legislative dynamics., • Excellent negotiation, communication, and interpersonal skills., • Ability to work collaboratively with senior executives and cross-functional teams., • A deep passion to transform the U.S. healthcare system, especially mental health, • Outstanding communication skills and a thoughtful and collaborative approach to sales, • Entrepreneurial focus with a determination to succeed in an innovative, fast-paced environment with a high tolerance for ambiguity, • Humility, resourcefulness, directness, ambition, extreme comfortability with change, • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the SVP of Sales, The Senior Director of Enterprise Sales is responsible for leading and managing a team of Account Executives to drive revenue growth within the 10,000-30,000 EE employer space. This includes developing and executing sales strategies, identifying new business opportunities, establishing relationships with key clients, and providing guidance and support to the sales team. Additionally, the Senior Director of Enterprise Sales is responsible for analyzing market trends and customer needs to continuously improve sales performance and drive business growth. This is a full time, remote opportunity on our team. Occasional travel will be required for in-person customer meetings and team events. What you'll be doing: • Develop and implement strategic sales plans that align with the company's overall objectives and revenue goals., • Lead and manage the sales team, providing mentorship and guidance to help them meet their individual and team goals., • Collaborate with other departments (such as marketing, Strategic Alliances, Clinical Sales, and product development) to ensure that the sales team has the necessary resources and support to effectively hit their targets., • Analyze sales data to identify trends and opportunities for improvement, and use this information to inform future sales strategies., • Maintain relationships with key clients and partners, and actively seek out new business opportunities., • Establish and maintain a strong sales culture that promotes teamwork, accountability, and a focus on achieving results., • Partner in developing and managing the sales budget, ensuring that resources are allocated effectively to meet sales targets and support business growth., • Keep up to date with industry trends and best practices, and make recommendations for new sales techniques or technologies to help the company stay ahead of the competition., • Exceeding overall team sales quota on a quarterly and annual basis, • Achieving high breadth of performance across the sales team (e.g., majority of AEs meeting or exceeding quota), • Consistently meeting or surpassing pipeline generation targets required to attain quota, • Increasing win rates and reducing average deal cycle time, • Bachelor's degree in Business, Marketing, or related field; MBA is a plus, • Minimum of 10 years of experience in sales, with at least 5 years in a senior leadership role, • Proven track record of success in driving revenue growth and achieving sales targets in benefits and/or healthcare, • Experience managing a large and diverse sales team, • Strong analytical and problem-solving skills with a data-driven mindset, • Excellent communication and interpersonal skills for effective internal and external collaboration, • Deep understanding of the B2B sales process, including lead generation, qualification, and closing, • Demonstrated ability to create and implement scalable sales strategies, • Proficiency with CRM and other sales technologies, • Comfortable working in a fast-paced, high-growth environment, • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job Description Garner's mission is to transform the healthcare economy, delivering high-quality and affordable care for all. We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures. Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale. About the role: We are seeking an exceptional Senior Account Executive to join our Revenue team. The Senior Account Executive will deliver strong sales results within the fully & self-insured market in the 50-500 life segment. This role's focus is relationship management within our partnership ecosystem of benefits brokers, consultants, general agents and employers. Where you'll work Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ. What you will do: • Own revenue responsibilities for Garner's fully & self-insured market, focusing on the 50-200 life segment, • Continue and expand on Garner's existing fully insured broker partnerships, • Develop foundational infrastructure and processes for tracking our fully insured sales and partnership pipelineThe ideal candidate has:, • Experience in a quota-carrying sales or sales support role, • A desire to work in a rapidly evolving startup environment with notable upside, • A desire to be a part of our mission to improve the healthcare system, • Experience in health insurance strongly preferred, • Strong ability to present and communicate a value proposition to external stakeholders Please note: we are unable to sponsor or take over sponsorship of an employment visa at this time. Compensation Transparency: The target salary range for this position (inclusive of Base + Commission) is $200,000 - $225,000 annually. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k) with company match, flexible spending accounts, Teladoc Health and more. Fraud and Security Notice: Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to . Equal Employment Opportunity: Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at .

Job DescriptionAbout Weee! Weee! is the largest and fastest-growing ethnic e-grocer in the United States, operating in one of the largest underserved categories in retail with affordable access to exciting ethnic food. By partnering with local suppliers, redesigning the value chain and leveraging social buying, Weee! is reshaping the grocery business entirely. You can read more about us on Business Insider, Reuters and TechCrunch. Weee! is headquartered in Fremont, CA, and is currently available coast to coast with exceptional growth (5x YoY) across geographies, categories and ethnicities. We have raised $800M+ in funding to date from leading investors including Softbank Vision Funds, DST, Blackstone, Tiger Global, Lightspeed Ventures, Goodwater Capital, XVC and iFly. The opportunity now is to join a rocketship as we prepare for the next stage of growth, and an eventual public listing. This role is onsite 5 days a week About the Role Reporting to the Chief Operating Officer and partnering closely with the executive leadership team, the Vice President/Sr Vice President of Fulfillment Operations will lead all Weee! fulfillment center operations across regions. This role is responsible for building, scaling, and developing high-performing regional teams while defining and executing the company's long-term vision for Operational Excellence. As the leader of Weee!'s largest workforce, you will oversee the systems, processes, and technologies that enable efficient, reliable order fulfillment. This role is critical to supporting Weee!'s rapid growth through operational scalability, continuous improvement, and disciplined execution. ResponsibilitiesStrategy, Vision & Leadership • Define and execute long-term, scalable fulfillment strategies aligned with overall business objectives, with a strong focus on operational excellence and continuous improvement., • Own P&L responsibility for Fulfillment Operations, ensuring financial rigor, cost control, and accountability., • Lead, mentor, and develop a high-performing operations leadership team; build a strong succession pipeline and elevate organizational capability., • Establish performance management, engagement, and career development programs to drive productivity, retention, and leadership growth., • Foster a culture of transparency, trust, safety, and open communication across all levels of the organization., • Partner closely with executive leadership and cross-functional teams to align operational priorities with company-wide goals. Operational Excellence • Drive operational excellence initiatives across all fulfillment centers to support current performance and future growth., • Lead large-scale, cross-functional initiatives to improve customer experience, quality, productivity, throughput, and cost efficiency., • Develop and execute strategic plans to improve profitability and operational effectiveness in a fast-paced, high-growth environment., • Define and implement systems, tools, and technology solutions that enhance workflows across quality, logistics, budgeting, and operations., • Apply continuous improvement methodologies to identify root causes, reduce defects, and standardize best practices. Fulfillment & Logistics Operations • Set long-term objectives and operating models for distribution and fulfillment center operations., • Develop, manage, and review operating budgets; hold leaders accountable for performance against financial and operational targets., • Monitor performance against KPIs, service-level agreements, and operational plans; provide clear insights and recommendations to the executive team., • Champion a strong culture of safety and ensure full compliance with all safety policies, standards, and regulatory requirements., • Deliver regular operational and financial reporting, including variance analysis and corrective action plans.Qualifications, • 10+ years of experience leading large, multi-site fulfillment, warehouse, or distribution operations., • Proven ability to scale complex operational organizations in high-growth environments., • Strong experience designing and improving complex processes and building scalable, repeatable SOPs., • Demonstrated success leading through ambiguity, crisis situations, and rapid change., • Track record of identifying inefficiencies, reducing defects, and driving measurable improvements., • Deep knowledge of operational best practices and continuous improvement methodologies., • Excellent communication and interpersonal skills, with the ability to influence senior leaders and collaborate cross-functionally., • Strong analytical, problem-solving, and decision-making capabilities., • Ability to thrive in a fast-paced, high-expectation environment.Preferred Qualifications, • Experience in e-commerce or retail operations., • Degree in Engineering or Computer Science., • Comprehensive health insurance package, including medical, dental, and vision. PPO/HMO packages, • 401k, 4% company match, • Equity and Bonus, • Vacation, sick and holiday time off, • Monthly mobile stipend, • The US base salary range for this full-time position is $245,000 - $315,000, • This role may be eligible to discretionary bonus, incentives and benefits Please note that the compensation details listed in US role postings reflect the base salary only, and do not include any variable compensation elements. Weee! is an equal opportunity employer welcoming all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. Discrimination or harassment of any kind is not tolerated at Weee!. If you need to inquire about an accommodation or need assistance with completing the application, please email us at . For more jobs and to find out more about Weee!, visit our career page: Softbank Vision Funds

Job Description MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives. We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. We are looking for a Senior Software Engineer - ServiceNOW Developer to join our Corporate IT Team in NYC! ROLE AND RESPONSIBILITIES: We are seeking a talented Senior ServiceNow Developer to join our team and help us in designing, developing, and implementing solutions within the ServiceNow platform. As a Senior ServiceNow Developer, you will be responsible for analyzing business requirements, configuring applications, building workflows, and customizing ServiceNow applications to meet the needs of our organization across multiple ServiceNow product lines including ITSM, ITOM, ITAM, GRC, and HR Service Delivery. Responsibilities: • Creates and delivers ServiceNow solutions that consider long-term technical architecture, process design, and ServiceNow technical standards, • Designs and develops custom scoped applications using ServiceNow Studio, following best practices for application architecture and reusability, • Develops and maintains ServiceNow APIs including Table API, Import Set API, and Scripted REST APIs for system integrations, • Optimizes platform performance through query optimization, script performance tuning, and instance health monitoring, • Manages update sets, conducts code reviews, and implements release management best practices across development, test, and production instances, • Develops and maintains Automated Test Framework (ATF) test suites to ensure solution quality and regression testing, • Supports the engagement efforts related to platform-wide process definition, re-engineering, improvement, and gap analysis of current/future-state processes and functionality during workshops with key sponsors and stakeholders, • Advises stakeholders in their efforts to take advantage of the ServiceNow Platform's capabilities to improve their existing processes across ITSM, ITOM, ITAM, GRC, and HR Service Delivery modules, • Leads design workshops across multiple ServiceNow products and capabilities, • Drafts technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer while supporting stakeholders in reviewing and approving them, • Provides technical leadership, guidance, and ad-hoc oversight/training for system administrators and junior developers, • Leads technical aspects of project delivery and solution delivery for projects, providing oversight and unit testing of development work, • Serves as a lead member of an overall engagement project team focused on delivering successful and substantive stakeholder outcomes, • Develops required integration components (SSO, LDAP, REST, SOAP, Integration Hub) with multiple systems, • Develops and maintains Service Portal and UI Builder components using modern web frameworks, • Develops and maintains custom scoped applications following ServiceNow best practices, • Manages multiple concurrent projects/initiatives while maintaining quality and meeting deadlines, • Promotes continuous improvement practices for delivery/engagement materials, • Provides technical leadership, training, and mentoring to other members of the ServiceNow delivery team, • Translates complex technical concepts for non-technical stakeholders, • Configure and customize ServiceNow modules including but not limited to Incident Management, Change Management, Problem Management, Asset Management, Configuration Management, Risk Management, Compliance, HR Case Management, and Service Catalog, • Develop, maintain, and troubleshoot ServiceNow workflows using Flow Designer (primary) and legacy Workflow Editor, UI design, forms, reports, and dashboards, • Design and implement Performance Analytics dashboards and reports for actionable insights, • Must be proficient at CMDB maintenance tasks, configuring Discovery, Service Mapping, Mid Servers, and managing identification/reconciliation rules to eliminate duplication of CI items, • Implement and maintain ITOM Discovery and Service Mapping for infrastructure visibility and service dependency mapping, • Configure and maintain IT Asset Management (ITAM) including hardware asset management, software asset management, and license compliance, • Implement GRC modules including Risk Management, Policy and Compliance Management, and Audit Management, • Configure HR Service Delivery modules including HR Case Management, Employee Document Management, and HR Service Portal, • Collaborate with cross-functional teams including IT, operations, infrastructure, HR, compliance, and support teams to ensure successful implementation and integration of ServiceNow solutions, • Bachelor's degree in Computer Science, Information Technology, or related field, • Hands on experience managing offshore employees, • Minimum of 6 years of ServiceNow platform experience, with at least 3 years in a senior/lead developer role, • Proficient in ServiceNow platform administration, development, and customization, • Proven expertise with Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts, Inbound Actions, and Scheduled Jobs, • Advanced JavaScript programming skills within ServiceNow context, • Strong experience with Flow Designer for modern workflow automation (primary tool), • Working knowledge of legacy Workflow Editor for maintenance and support, • Proficiency with ServiceNow Studio for custom application development, • Experience developing and maintaining Automated Test Framework (ATF) test suites, • Strong understanding of ServiceNow data model, table architecture, and platform architecture patterns, • Experience with update set management, merge conflict resolution, and release management practices, • Extensive experience with ServiceNow integration technologies including REST, SOAP, Integration Hub, and MID Server, • Proficiency in developing custom Scripted REST APIs, Table API, and Import Set API, • Experience with authentication methods including SSO, OAuth, and SAML, • Strong experience with Service Portal development using AngularJS and Bootstrap, • Experience with UI Builder for next-generation portal development, • Proficiency in web technologies: HTML5, CSS3, JavaScript, • Experience with modern JavaScript frameworks (Angular/React), • ITOM: Discovery, Service Mapping, Event Management, Cloud Management, • ITAM: Hardware Asset Management, Software Asset Management, License Compliance, • GRC: Risk Management, Policy and Compliance Management, Audit Management, • HR Service Delivery: HR Case Management, Employee Document Management, Lifecycle Events, • Experience with Virtual Agent and/or Now Assist (AI capabilities) is a plus, • Familiarity with Predictive Intelligence is a plus, • Strong understanding of ITIL processes and best practices, • Knowledge of IT asset management best practices and license management, • Understanding of GRC frameworks and compliance requirements, • Excellent problem-solving skills and attention to detail, • Strong communication and collaboration skills, • Ability to translate complex technical concepts for non-technical stakeholders, • Strong analytical and troubleshooting abilities, • Ability to work independently and as part of a team, • ServiceNow Certified Application Developer (CAD) - Required, • Certified Implementation Specialist (CIS) in one or more areas:, • IT Service Management (ITSM), • IT Operations Management (ITOM), • IT Asset Management (ITAM), • Governance, Risk, and Compliance (GRC), • Human Resources Service Delivery (HRSD) *The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position ranges from $130,000 to $150,000 annually. Pay will vary by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process. Keywords: #NYC #NewYorkCity #Manhatten #OffshoreManagement #PeopleManagement #Seniorlevel #Servicenow #Developer #Telecom #Troubleshoot #Design #Engineering #Javascript MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. To learn more about our company visit us at

Job Description Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a ServiceNow Architect (Platform Owner) for our client in the Financial & Investment Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Fulltime-Permanent position, and the client is looking for someone to start immediately. Duration: Full-time Location: New York, NY (Onsite) Salary: $185,000/Annually Role: ServiceNow Architect (Platform Owner) Primary Skills: ServiceNow Role Description: The ServiceNow Architect (Platform Owner) must have 10+ years of experience. The team is responsible for creating and continuously improving a robust and secure technology foundation that supports the firm’s business activities. The ServiceNow team provides a full suite of application services and automation workflows to internal clients across multiple business lines with rapid growth planned in the next few years. This team is looking for an experienced ServiceNow administrator and developer to own the platform and be the front face to technology and business users for all things ServiceNow. ServiceNow is a core platform and is experiencing rapid growth, providing significant career opportunities within the Partners. A self-starting, pragmatic and driven person is required in this role as they will need to cover the full suite of modules, integrations, and custom applications along with evaluation and recommendation of new platform opportunities. Additional Responsibilities Include: • Develop and own the platform strategy., • Continual improvement of ServiceNow modules (ITSM, ITOM, Asset Management, AppEngine, Knowledge Management), • Give advice and guidance to application developers, fixing roadblocks and ensuring best practices., • Liaise with stakeholders to gather and clarify requirements, reporting on progress and issues., • Minor and major platform enhancements., • Evaluation and implementation of new modules., • Building advanced catalog requests and associated flows., • Enhancement of custom-scoped applications., • Design and implement integrations with 3rd party applications via Integration Hub and custom API’s., • Day-to-day support of the ServiceNow platform, troubleshooting and performance tuning., • Define, oversee, and test SOW based development work. Qualifications: Must be highly motivated, intelligent and have demonstrated excellence in prior endeavors. In addition, you must possess the following: • 10+ years of experience in technology., • 7+ years of experience with ServiceNow, 2+ years as an architect, 2+ years as a developer., • Ability to identify issues, propose solutions, plan and execute projects with little supervision., • Good communication skills with the ability to detail technical solutions to non-technical stakeholders., • Ability to build and present solutions to senior management., • ServiceNow certification or equivalent industry experience., • ServiceNow System Administrator (CSA) – Mandatory, • ServiceNow Application Developer (CAD) – Mandatory, • ServiceNow Technical Architect (CTA) – Desired, • Collaboration-minded and able to work constructively with teammates toward common goals. Education: Bachelor’s degree Experience: Minimum 10+ years of experience Relocation: This position will not cover relocation expenses Travel: No Local Preferred: Yes Note: Must be able to work on a W2 basis (No C2C) Recruiter Name: Zulker Ali Recruiter Phone: 412-286-1325 Benefits: This is a direct hire position, and the hired applicant will receive our client’s benefits package. #LI-ZA1 #Mastech1

Job Description Garner's mission is to transform the healthcare economy, delivering high-quality and affordable care for all. We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures. Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale. About the role: We are seeking an exceptional Senior Software Engineer to join our Engineering team. Garner's Engineering team tackles incredibly hard technical problems for a mission that truly matters. Our systems analyze billions of medical records to rank healthcare providers across the country. We are an AWS + Kubernetes shop, and we are constantly introducing new technologies as our system load doubles every year. We expect our engineers to champion cutting-edge industry practices as we aggressively embrace AI in every facet of our operations and norms. We are seeking teammates who take pride in delivering their best work while fostering a strong team culture. Where you will work: This role will be based in our New York City office (in the Financial District). You must be willing to work in the office 3 days per week on Tuesday, Wednesday and Thursday. What you will do: • Lead technical strategy and decision-making on assigned domains, • Use AI to build, optimize, and maintain software systems, • Mentor and uplevel early-career engineers, • Collaborate across disciplines to understand our domain and iterate on projects, • Protect our users' privacy and security through best practicesThe ideal candidate has:, • 4+ years of software engineering experience, • A generalist software engineering mindset ready to learn new languages, frameworks, and techniques required for a fast paced startup environment, • Demonstrated ability to build complex systems using AI coding agents (we use Claude Code), • The ability to learn quickly and mentor others, • Familiarity with data security and HIPAA compliance, • A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedbackTechnologies we use:

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. The Member Growth Engineering team builds the digital experiences that help new members discover Spring Health and guide all members to the right care at the right moment. We are moving beyond traditional funnels to build a D2C brand and a highly engaging product. We are looking for a Staff Software Engineer II to dive into the most challenging technical issues on emerging opportunities, provide broad organizational leadership across all of engineering, and set the standard for Staff Engineering as a function at Spring Health. Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. What you'll be doing: • Establish and drive technical vision for all of engineering, • Balance business, technology, and time horizon tradeoffs expertly, • Lead culture, initiatives, and tech strategy effectively across the entire company, spanning business and technology functions, • Directly lead Spring Health's most challenging and high leverage technical initiatives, with accountability for measurable impact, • Setting the standards for engineering and organizational excellence in R+D, • Maintain industry trend awareness and Spring Health presence, • Identify and proactively take on emerging risks and opportunities across R+D, with accountability for measurable outcomes, • Directly influencing technology and product strategy, • Providing leadership in incident response as an on-call escalation point or senior communications officer, • Engage directly with teams, at times spanning global time zones, • Modeling Spring Health's values, • Raising the effectiveness of the Staff Engineering cohort across R+D, • At least 12 years experience as a software engineer, • Track record of proactive and collaborative leadership style, • Track record of technical leadership, creating clarity from ambiguity, • At least 5 years experience as a senior engineering leader in a mature tech organization, • Specific experience leading technology strategy and engineering initiatives with measurable outcomes, • Specific experience as a culture driver and mentor for an engineering organization, • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are seeking a Senior Director of Customer Success Strategy to architect and continuously refine the strategy, processes, and insights that power Customer Success at scale. You will own the operating model—tools, data, programs, and communications—that keeps our CS teams efficient, transparent, and relentlessly focused on member and customer outcomes. This highly cross‑functional leadership role partners closely with CS leadership, Sales, Marketing, Data Science, and Product. Success means a forward‑looking, data‑driven CS organization that retains and expands revenue predictably while delivering a world‑class experience at every touchpoint. Reporting to the SVP, Customer Success, this full-time role is based in New York City and follows a hybrid work model, with three days per week in our HQ at 60 Madison Ave required. What you'll do: • Customer Success Strategy & Process Enablement, • Design, document, and optimize end‑to‑end CS workflows by maintaining and evolving the customer journey from onboarding, QBRs, renewals, upsells and escalations) to align with Spring Health's growth objectives., • Drive CS enablement—playbooks, templates, training—to ensure consistency, efficiency, and strategic alignment., • Establish transparent, executive‑ready performance reporting so cross functional teams and leaders always know account status, emerging risks, and next strategic moves., • Gainsight Strategy & Adoption, • Serve as product owner and long‑term strategist for Gainsight: roadmap, configuration, data integrity, and integrations., • Drive cross‑functional adoption; establish KPIs that connect Gainsight utilization to commercial outcomes., • Translate business needs into scalable Gainsight solutions (predictive health scoring, automated calls‑to‑action, board‑level dashboards)., • Customer Health Strategy & Analytics, • Own the vision, methodology, and ongoing evolution of Spring Health's customer health model—integrating product engagement, clinical outcomes, and sentiment., • Lead quarterly business reviews of health‑score accuracy; surface insights that inform strategic investment and proactive save or expansion plays., • Partner with RevOps & Data Science to operationalize insights across Sales, Marketing, and Product roadmaps., • Executive Sponsor & Customer Reference Programs, • Architect and lead the Executive Sponsor program to deepen senior‑level alignment with key accounts; track quarterly impact on renewal and expansion., • Build and scale a Customer Reference program, matching referenceable customers to prospect opportunities and marketing initiatives., • Report program influence on retention metrics, pipeline velocity, and brand advocacy., • Customer Communications & Engagement, • Own strategy, calendar, and tooling for proactive customer communications (product updates, incident notices, adoption campaigns)., • Build closed‑loop feedback mechanisms to measure effectiveness; iterate content, timing, and channels based on data., • Lead and develop the Customer Success Support and Customer Success Associate teams, ensuring they operate as high-performing, scalable extensions of our CSM function., • Build the strategy, workflows, and service-delivery model that defines how Support and Associate teams triage inquiries, execute customer-facing tasks, and manage repeatable CS motions., • Drive operational excellence through capacity planning, queue management, SLAs, quality standards, and continuous process improvement., • Partner with CSM Leadership to ensure Support and Associate programs are tightly integrated with account strategy, customer outcomes, and renewal/expansion goals. What success looks like in this role: • Platform adoption: 98 % Gainsight adoption by CS users and ≥80 % by cross‑functional stakeholders., • Revenue retention: Gross revenue retention ≥96 %, net revenue retention ≥110 %, logo churn ≤4 %., • Predictive insight: Health‑score accuracy ≥90 % in forecasting churn/expansion., • Executive engagement & advocacy: Executive Sponsor coverage for ≥90 % of Tier‑1 accounts with at least one meaningful interaction per quarter; number of active customer references doubled year‑over‑year., • 8+ years in Customer Success, CS Operations, RevOps, or related GTM functions in B2B SaaS; healthcare experience a plus., • 5+ years administering or owning Gainsight (or similar CS platform) at scale., • Proven track record designing and rolling out strategic customer health models, lifecycle processes, and executive sponsor/reference programs., • Strong strategic thinking and project‑management skills; able to prioritise, execute, and measure multiple initiatives concurrently., • Data‑driven mindset with expertise in CRM/SFDC reporting and BI tools., • Excellent written and verbal communication skills; comfortable translating complex concepts for executive and frontline audiences. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. * • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job Description Account Executive - New York City Revenue - WeatherBug A bit about us WeatherBug is a popular weather site and mobile app providing hyperlocal, live weather data and proactive alerting to consumer users. With over 15 million unique users per month, across all platforms, WeatherBug’s vision is to provide environmental intelligence for all aspects of people’s lives. The WeatherBug app is a top-rated weather app in the app stores. In 2019, WeatherBug was named the best weather app by MediaPost’s Appy Awards. WeatherBug is owned and operated by GroundTruth, a media company that turns real-world behavior into marketing that delivers real business results. Learn more: At Groundtruth, we believe that innovative technology starts with the best talent and have been ranked one of Ad Age’s Best Places to Work in 2021, 2022, 2023, & 2025! Learn more about the perks of joining our team here. A bit about you We’re looking for a sales leader to bring WeatherBug’s custom partnerships and first party data to brands and agencies. We focus on consultative selling and providing value to our clients. The focus for this position will be Hold Cos based in NYC. You will • Manage strong relationships with NYC-based Hold Cos, • Be a strong seller of new business with exceptional cold calling and prospecting skills, • Develop new markets for WeatherBug where little or no revenue exists now, • Be a creative problem solver, • Meet or exceed quota on a monthly/quarterly basis, • Establish senior agency and client direct relationships, engaging client contacts and decision makers at all levels, and identifying and pitching sales opportunities within the rapidly growing mobile marketing advertising sector, • Hold at least 5 meetings a week with a focus on the “Pitch a day” mentality, • Present WeatherBug’s value proposition in a compelling manner, • Manage a territory, including building a plan of action, prioritizing business opportunities, effectively manage sales pipeline, and following-up with leads in a timely fashion, • Build strong relationships with teams internally (including Operations, Account Management, etc) and partner cross-functionally with internal teams to ensure best in class client service, • Represent WeatherBug as a thought leader in the advertising ecosystem. You have This is our ideal wish list, but most people don’t check every box on every job description. So, if you meet most of the criteria below and are excited about the opportunity, and willing to learn, we’d love to hear from you. • 3+ years of experience in digital sales, preferably mobile, • Knowledge of and experience within the media and publishing landscape, • A large range of strong existing relationships and contacts with agencies and advertisers and Hold Co agencies, • A proven track record of building a new client base and meeting or exceeding revenue targets, • Strong consultative selling, negotiation, and closing skills, including confidently asking for the business or next meeting, • Experience creating strategic partnerships and the ability to “push back” gracefully when needed, • Excellent presentation and communication skills, in person, over Zoom, and over the phone, • Strong organizational and planning skills, with close attention to detail, deadlines, and goals, • Demonstrated ability to prioritize work, manage time effectively, and deliver high-quality work independently, • A data-driven approach to sales, using metrics and performance data to manage accounts and revenue growth, • Experience managing performance by setting clear, measurable goals and driving results tied to revenue, account growth, and client satisfaction, • Strong networking ability and relationship management skills, • Ability to collaborate effectively across teams and departments while contributing in a hands-on, entrepreneurial environment, • Comfortable working independently from a home-based setting with a high level of self-sufficiency and initiative, • Willingness and desire to quickly learn the evolving identity, first-party data, and privacy landscapes, and to continuously develop and refine skills, • Coachability and openness to feedback, with a growth-oriented mindset, • A professional, respectful approach to working with colleagues and clients, with a sense of humor and appreciation for having fun along the way, • Managing performance - setting clear, measurable personal goals that can be used by managers to gauge success and provide a path for future growth, • Collaborator – ability to effectively work with various people and departments within the company, • “Always Be Closing” - asking for the business or next meeting at the end of every point of contact with the client, • Results Driven – revenue/account growth, client satisfaction, • Willingness and desire to quickly learn the landscape and continuously develop and hone skills as you progress, • Strong networking ability You are: • A seller with a proven track record of building a new client base, • A motivated self-starter who is comfortable working in a home office and can prioritize their time., • A strong seller, relationship manager, negotiator, communicator, and closer., • Someone who thrives in an entrepreneurial atmosphere, • A strategic, consultative sales leader who has a history of meeting or exceeding revenue targets., • A top-notch communicator who is adept at influencing, persuading, and conveying ideas in a meaningful way to secure commitment and support from others while generating excitement and enthusiasm., • Skilled at creating partnerships and have a talent for consultative selling, and the ability to “push back” gracefully., • Intellectually curious about the changing identity, first-party data, and privacy landscapes., • Data driven - We manage and sell using metrics and data, • Detail-oriented–-the little things matter, • Organized with demonstrated ability to prioritize and deliver timely work, • A team player and not afraid to roll up your sleeves and help when needed, • Self-sufficient and not afraid to take the lead and manage tasks independently, • Coachable and open to feedback, • Respectful–-we treat each other with respect and assume the best of one another, • Culture is key at GroundTruth/WeatherBug – prepare to contribute and help further develop the culture of the sales team and broader company, • The expectation is to be meeting and entertaining clients wherever and whenever schedules align. “Whatever it takes to close a deal (within reason)” is the mentality of our top sellers here at WeatherBug Our values At GroundTruth, we value GRIT and we seek candidates who share these principles. We believe that a strong foundation in these values drives success, fosters collaboration, and enables us to create lasting, impactful relationships both within our team and with our clients. • Growth Mindset: We position ourselves toward growth – in the business world and within ourselves. We see problems as opportunities and approach all situations with an open mind., • Respectful: We are respectful to each other, our customers, and our partners in everything we do., • Intentional: We question assumptions, turn off auto-pilot, think through each task, act with purpose, and see objectives through to resolution., • Trustworthy: We want to earn the reputation of being a trusted media platform and partner by driving real business results for our clients for our colleagues. Why join us? • We operate in a fast paced, dynamic environment where everyone on the team is committed to the success and growth of WeatherBug. Our culture is highly entrepreneurial, and our success comes from our employees who voice their opinions and ideas to facilitate growth to our bottom line. We reward hard work, support career development, offer comprehensive benefits, and foster a fun and friendly work environment., • Be part of a dynamic team: Join a fun, fast-paced environment where your ideas matter and your impact is felt., • Opportunities for growth: We believe in internal development, offering plenty of opportunities to learn, grow, and advance your career within the company., • Flexibility: We offer a work-from-anywhere philosophy and a flexible PTO policy, allowing you to balance work with your personal life., • Collaborative culture: Work alongside passionate, creative, and motivated colleagues who support each other and encourage new ideas., • Comprehensive benefits package: At GroundTruth, we want our employees to be comfortable with their benefits so they can focus on doing the work they love. We offer:, • Fully-paid medical premiums for employees, • 401(k) employer match, • Generous parental leave, • Wellness and gym reimbursement, • Family and pet expense reimbursement, • Education and coaching reimbursement program, • Daily lunch credit when working in-office, • Fully stocked snacks and beverages in-office, • Option for mobile phone reimbursement or separate company phone, • Equity analysis to ensure fair pay Salary Range $100,000 - $130,000 base, with a 60/40 commission split ($166,000 - $216,000 total OTE). The listed salary range is reflective of the cost of labor in the candidate’s location and may vary depending on where the role is filled. Applications will be reviewed on a rolling basis The final deadline to apply is 2/30/26, but early applications are strongly encouraged as we may begin interviewing prior to that date Use of AI in recruiting process We use AI-supported tools as part of our recruitment process to help identify candidates whose experience aligns with open roles. These tools analyze job-related information to generate match insights for our team — but every application is reviewed by a recruiter, and hiring decisions are never made by AI. California Privacy Rights Notice for Job Applicants GroundTruth complies with California privacy laws. Please review our most up-to-date California Privacy Rights Notice to learn how we collect and use personal information during the application process. Equal Employment Opportunity (EEO) Statement We are an equal opportunity employer and value diversity, inclusion and equity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applicants with disabilities may be entitled to reasonable accommodations under applicable federal, state and/or local laws. If you need reasonable accommodations in the application process, please reach out to us at

Job Description Immigration / Work Authorization Notice: At this time, iSpot does not provide visa sponsorship or immigration support for this role. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. iSpot competes for the best talent. Our compensation packages consist of salary and equity in one of Seattle's hottest start-ups, as well as other standard benefits. Most importantly, we provide a really interesting working experience, and the chance to contribute to the success of something great. What You'll Be Part Of: iSpot.tv helps advertisers measure the brand and business impact of TV and streaming advertising, from concept to airing to conversion. Fast, accurate and actionable measurement and attribution solutions enable advertisers to assess creative effectiveness, optimize media plans and attribute advertising results for cross-platform campaigns, all while benchmarking against competitors and historical norms. Unlike legacy and ad hoc solutions, iSpot is purpose-built to measure the performance of every ad on television with digital-like precision and granularity in real time. With always-on performance insights unified across linear and streaming TV, advertisers can take quick and confident action to consistently drive business results. You are a dynamic, customer-centric seller with 5 - 10 years of experience in working in a client-facing role with mid to senior level personnel. You are skilled at collaborating with various stakeholders (prospective customers and internal cross-functional teams) to effectively sell iSpot's Media and Creative Measurement, Attribution, and Optimization services, as well as the iSpot SAGE Agentic AI platform. Responsibilities: • Manage all aspects of client selling: prospecting, presenting, proposal generation, relationship management, closing and transition, • AI-Augmented Deal Strategy - Leverage generative AI tools (e.g., Gemini) to conduct deep-dive prospect research, synthesize complex annual reports into actionable value propositions, and draft hyper-personalized outreach at scale., • Position new opportunities/products and run demos with customized positioning to meet prospective client pain points, • Build and consistently deliver against an accurately forecasted pipeline, • Manage multiple customer sales cycles and close effectively, including the navigation of negotiations and contracting with procurement teams, • Develop strong relationships with key decision makers, influencers and partners within identified territory, • Work with iSpot's third party partners to win and maintain business, • Utilize customer and prospect contact activities, tools and systems, and update relevant information held in these systems, • Deploy the iSpot Sales Process to effectively move opportunities through pipeline, • Leverage continued trainings offered at iSpot to improve sales resultsQualifications and Education Requirements:, • Bachelor's degree or equivalent, • 5+ years of consultative B2B sales experience in an agency, research or digital media services firm with a focus on selling subscription-based services to brands, • A track record of success in selling complex offerings across an organization, • AI Literacy - Proven experience using Large Language Models (LLMs) like Gemini or ChatGPT to accelerate the sales lifecycle, from initial prospecting to final proposal drafting., • Ability to prioritize, organize and operate in a fast moving, entrepreneurial start-up environment, • Demonstrated ability to work remotely, present virtually, and communicate effectively with HQ teams, • Exceptional verbal and written communication & presentation skills, • Comprehension to effectively articulate a unique value proposition that resonates with client needs, • Strong Media Measurement and/or SaaS sales experience, • Ability to develop and cultivate strong customer relationships while continually seeking opportunities to showcase how to drive business impact, • Strong collaboration skills to effectively communicate across the organization, including Data Science, Custom Analytics, Customer Success and Executive Team, • Diligence to work efficiently and effectively, equally as part of a team and independently, to achieve sales quota, • Skills to extract data and creative insights from the iSpot platform and generate unique and compelling insights for clients, • A passion and energy for storytelling based on data insights and genuine interest in TV media & creative, • Strong relationships with key brand contacts (executive and operational) in order to achieve a trusted-advisor statusPreferred Skills:, • Advertising measurement/creative assessment experience preferred, • Strong Media Measurement and/or SaaS sales experience, • Deep understanding of media planning, media buying, advertising technology, and digital media with an emphasis on linear TV, OTT/Streaming, AddressableTools You Will Use:, • CRM Tools: Salesforce, Intelligence360 and Highspot, • Zoom, • Chorus, • Google Suite, including Gemini Target OTE cash compensation range: $310,000 - $350,000 USD Annually This role's variable compensation is based on quarterly targets and is paid monthly at a 50/50 base/variable split. We are committed to providing competitive, market-informed compensation. The cash compensation above includes base salary, variable commission for employees in eligible roles, and annual bonus targets for eligible roles. In addition to cash compensation, all full time iSpotters are eligible to participate in iSpot's equity plan to receive stock options. Non-exempt roles will also be eligible for (pre-approved) overtime pay. Individual compensation packages are influenced by different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. For more information on total rewards package, go HERE Hybrid & Flexible Workplace Policy iSpot supports a hybrid and flexible workplace. Depending on location and work responsibilities, employees may be designated as full-time or part-time office-based or a fully remote employee. A hybrid work schedule indicates that you work in the office some days and work from home other days. The best hybrid workplaces allow for flexibility while also encouraging consistency. Those local or living in surrounding areas to one of our offices (Bellevue, WA or New York, NY) will work a hybrid schedule, coming into their local office 3 days a week. While those in a role, not office-based and located further away from our offices, will work a fully remote schedule. If you have questions regarding exact details of our hybrid & flexible workplace policy, please let your recruiter know and they will discuss with you further. #LI-Hybrid If you don't feel you met every single requirement for the role, don't rule yourself out. Please apply anyway! iSpot is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact our HR team. California Residents applying for positions at iSpot can access our California Consumer Privacy Act here.

Job Description Garner's mission is to transform the healthcare economy, delivering high-quality and affordable care for all. We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures. Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale. About the role: We are seeking an exceptional Senior Designer to design and develop compelling visual assets for our Marketing team. This Designer will report to the Chief Marketing Officer and be responsible for the application of Garner's brand identity across assets, ensuring a consistent brand experience and compelling call to action for our clients, partners, and other external stakeholders. This role will work cross-functionally across the Marketing, Sales, Account Management, and Product teams to deliver slide decks, one-pagers, handouts, website content, and a variety of other digital and print assets. This role is ideal for candidates with versatile design skills looking for a high impact cross-functional role. Where you will work: This role will be based in our New York City office. You must be willing to work in the office 3 days per week on Tuesday, Wednesday and Thursday. What you will do: • Design compelling visual assets, such as sales collateral, insights reports, event handouts, website content, etc., • Consistently apply Garner's brand identity to visual assets, including logo, typeface, colors, and illustration style, • Set up processes to ensure consistent application of Garner's brand identity and design style across the organization, including creating enablement resources such as self service design templates, guidelines, and creative assets, • Collaborate cross-functionally to understand and ensure deliverables meet the needs of the business, • Continuously improve processes through the use of new design techniques and toolsThe ideal candidate has:, • 6+ years of experience in graphic design, slide design, or a related visual content creation role, • Proven ability to communicate key messages through creative and visually compelling assets, • Strong organizational and time management skills; ability to manage high volume of inbound requests and prioritize time accordingly, • Knowledge and experience using software such as Figma, Adobe Suite, and Google Slides, as well as awareness of emerging AI tools the enhance the design process

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Director, Care Support, the Senior Manager, Care Support BPO Operations will lead the operational execution of our offshore support strategy. This role plays a critical role in ensuring our global vendor partners act as a seamless extension of our domestic Care Support team, maintaining high-quality, consistent, and aligned service as we scale. This is a full-time position on our team and this role is based in New York City with a hybrid work expectation. Occasional travel may be required for team or company events. What you'll do: • Own and drive performance KPIs for the offshore Care Support pod, including response times, resolution rates, productivity, quality, and adherence., • Audit vendor leadership (Team Leads and Managers) to ensure coaching efficacy and consistent calibration across teams., • Lead the scaling strategy while maintaining hiring and onboarding quality., • Manage BPO roster integrity, monitor attrition trends, and ensure staffing levels match volume forecasts., • Ensure full compliance with domestic workflows and policies at the offshore site through structured process alignment., • Design and manage handovers, stand-ups, and communication rituals that keep domestic and offshore teams tightly integrated., • Partner with Enablement to rebuild training modules for complex workflows like Medical Records across channels., • Serve as the primary liaison between domestic SMEs and offshore teams to translate complex knowledge into actionable workflows., • Meet or exceed SLA targets across all support channels., • Achieve 100% adherence to offshore team KPIs., • Maintain CSAT scores for offshore teams in parity with domestic benchmarks., • Improve tickets-per-hour and resolution accuracy as the team scales., • 5+ years in Customer Support/Care leadership, with deep understanding of high-volume support environments., • Proven success managing BPO partnerships, SLAs, and offshore/nearshore operations., • Demonstrated experience scaling support teams through hypergrowth., • Strong command of BI tools (Looker, Tableau) and CRM analytics (Zendesk, Salesforce)., • Solid grasp of Workforce Management concepts including Erlang C, shrinkage, and occupancy., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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