JOB TODAY logo

Service desk manager jobs in Hoboken, New JerseyCreate job alerts

  • Support Engineer
    Support Engineer
    4 days ago
    $70000–$80000 yearly
    Full-time
    Hackensack

    Support Engineers work on all level reactive tickets. The Support Engineers possess a broad range of both technical and business skills, as well as the ability to find common trends to bring up to management for possible automation. Our Support Engineers work closely with our clients and other internal resources to provide best in class IT services, therefore excellent oral and written communication skills are required. ROLE AND RESPONSIBILITIES • Develop and maintain knowledge of client networks, • Work directly with clients to provide reactive technical support, • Support Desk Scheduling, • Identify trends and underlying technology issues impacting tickets per endpoint (TPE), • Collaborate with team to assess process improvement opportunities, assess tools, etc. to improve Support operations, • Keep manager informed of issues that may impact the organization, • Ensure best practice methods are in use wherever possible and assist in the growth of services practice, be they incidental, contractual, or managed service provisioning., • Implement DATA "Company Way", • Implements & helps define best practices, • Handle every ticket with a business first mindset, • Own every ticket to completion even when escalating in necessary, • Proven ability to set and manage client expectations, • Exceptional customer service and communication skills QUALIFICATIONS AND REQUIREMENTS • Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; participates in meetings., • Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively., • Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations., • Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values., • Analytical Skills - Ability to use thinking and reasoning to solve a problem., • Able to normalize the tech jargon when communicating with clients in a professional way, • Skills And Experience:, • 5 plus years of experience in network / IT systems and troubleshooting steps, • Experience with helpdesk/desktop support, • Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams, • Experience with Windows Server, Active Directory Management, Group Policy, Etc., • A general understanding of TCPIP, DNS, DHCP, and RADIUS, • Hands on experience with virus, spyware, and malware removal, • Network troubleshooting skills, • Experience installing and supporting Microsoft Office Suite, • Experience in Firewall, Spam Filtering, AV and other security tool management

    Immediate start!
    Easy apply
  • Receptionist
    Receptionist
    5 days ago
    $17–$19 hourly
    Full-time
    Manhattan, New York

    Job Title: Medical Receptionist – Audiology Office (Phones & Data Entry) Location: Brooklyn / Queens / Manhattan – Audiology practice About Us Busy, growing audiology practice looking for a friendly, reliable receptionist to be the first point of contact for our patients. We provide hearing evaluations, hearing aids, and related services in a professional but down-to-earth environment. Key Responsibilities Phone & Patient Communication • Answer high volume of incoming calls in a professional, warm manner, • Schedule, confirm, and reschedule patient appointments, • Check voicemails and return calls promptly, • Provide basic information about services, locations, and hours, • Transfer calls to the appropriate provider/office when needed Front Desk & Admin • Greet patients and check them in/out, • Verify and update patient demographics and insurance information, • Collect copays and outstanding balances when applicable, • Maintain a neat, organized, welcoming front desk area Data Entry • Enter patient information into EMR/practice management system accurately, • Scan and upload documents (ID, insurance cards, referrals, audiograms, etc.), • Update notes and appointment statuses in the system in real time General Support • Communicate with audiologists and support staff regarding schedule changes or urgent issues, • Help with basic office tasks: filing, faxing, printing, emailing documents, • Follow office protocols for HIPAA and patient privacy, • Requirements, • Experience:, • Prior medical office or front desk experience strongly preferred, • Experience in audiology, ENT, or other specialty is a plus but not required, • Skills:, • Excellent phone etiquette and clear, friendly communication, • Strong typing and data entry skills with attention to detail, • Comfortable working with computers, email, and multi-line phone systems, • Able to multitask and stay calm when phones are busy, • Personality:, • Patient, kind, and professional with all patients, • Team player who is reliable and punctual, • Willing to learn audiology-specific terminology and office workflows, • Language:, • English required, • Bilingual (English/Spanish or English/Russian/other) is a big plus, • Schedule & Compensation, • Schedule: Full-time (e.g., Monday–Friday, 9am–5pm), • Some flexibility for evenings or Saturdays is a plus, • Compensation: Competitive hourly rate based on experience, plus potential performance bonuses, • Benefits may include paid time off and holidays (can adjust based on what you offer)

    Easy apply
  • Hair Stylist
    Hair Stylist
    22 days ago
    $40–$60 hourly
    Full-time
    Clinton Hill, Brooklyn

    We are seeking a skilled and professional Barber to join our team with a low affordable booth rental. As a Barber, you will be responsible for providing high-quality haircuts, shaves, and grooming services to our clients. You will play a crucial role in creating a welcoming environment and ensuring customer satisfaction through exceptional service and expertise in barbering techniques. Duties Perform haircuts, beard trims, and shaves using various tools including straight razors. Provide hair styling services tailored to individual client preferences. Maintain cleanliness and sanitation of workstations and tools to ensure a safe environment. Engage with clients to understand their grooming needs and provide professional recommendations. Assist with front desk duties including scheduling appointments and managing client records. Promote retail products to clients, utilizing retail math skills for effective sales strategies. Stay updated on the latest trends in barbering and cosmetology to offer innovative services. Deliver excellent customer service, ensuring a positive experience for all clients. Qualifications Valid barbering or cosmetology license as required by state regulations. Proven experience in barbering or related fields with strong hair styling skills. Knowledge of makeup application is a plus but not required. Exceptional customer service skills with the ability to build rapport with clients. Familiarity with retail sales practices and ability to promote products effectively. Strong attention to detail and commitment to maintaining high standards of hygiene. Ability to work in a fast-paced environment while managing multiple tasks efficiently. Join our team and contribute your talents as a Barber while enjoying the opportunity to grow within a dynamic salon environment! Job Type: Contract Pay: $40.00 - $60.00 per hour Benefits: Flexible schedule Work Location: In person

    Easy apply
  • Receptionist
    Receptionist
    24 days ago
    $15–$18 hourly
    Full-time
    Astoria, Queens

    Description Job Title: Front Desk Receptionist Location: 31-68 Steinway st , INKSTINCTNYC Job Type: Full-time / Part-time , depending on availability and experience About Us: We are INKSTINCT NYC a professional tattoo studio, located in astoria queens, with many years of experience and a reputable team . Our goal is bringing to life incredible tattoos and a unique tattoo experience on our stylish tattoo studio with some of the most amazing and experience tattoo artists from NYC . Job Description: We are seeking a friendly and organized Front Desk Receptionist to join our INKSTINCT NYC team. The ideal candidate will be the first point of contact for visitors and clients, providing excellent customer service and support to ensure a positive experience. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. Key Responsibilities: Greet and welcome visitors and clients in a professional and courteous manner. Answer and direct phone calls . Manage and schedule appointments. Social media (stories and post) Inventory (supplies only) Handle incoming and outgoing mail and deliveries. Maintain a clean and organized the tattoo studio area. Provide administrative support to other departments as needed. Requirements: Tattoo studio knowledge but not required Proven experience as a receptionist or in a similar role. Excellent communication and customer service skills. Proficient in and basic office equipment. Ability to multitask and prioritize tasks effectively. Professional appearance and demeanor.

    No experience
    Easy apply
  • Event Coordinator
    Event Coordinator
    1 month ago
    Full-time
    Manhattan, New York

    Entry role in marketing and sales. Coaching. Mentoring. Leading. These are the core values of our management team. Our goal is to train and develop our new guys to reach success and achieve their goals in record time. We are an outsourced marketing and sales firm, specializing in business development, customer service & acquisitions, and sales and marketing. We bridge the gap between our clients and their customers to truly build a concrete relationship. We’re looking to bring new candidates on board to help us forge those connections. Regardless of their experience, we coach our guys on how to best form those relationships. Responsibilities: Conducting events-based presentations for our clients Creating brand awareness and business development Learning the foundations of sales and marketing techniques Training and developing new representatives Creating and updating customer accounts Giving creative ideas regarding sales and customer service Completing the sales process from start to finish Benefits: Learn transferable sales, marketing, customer service and business development techniques Top performers will receive opportunities to travel and advancement Not a desk job! A bright and uplifting work environment Mentors and leaders who are encouraging and care about your success Learn how to run a business from the ground up Requirements: Do-it-now type of attitude Can easily overcome obstacles and roadblocks; be solution oriented Ability to work in a fast-paced environment Great work ethic Solid written and verbal skills Excellent customer service and people skills Ability to work independently and with little to no supervision

    Immediate start!
    No experience
    Easy apply
  • Front Desk Assistant
    Front Desk Assistant
    1 month ago
    $20–$24 hourly
    Full-time
    Manhattan, New York

    Overview Please do not inquire about this position with the business directly, all applicants must inquire through JobToday first! We are seeking a Front Desk Receptionist in a popular hair supply company in New York, NY, to join our team. The ideal candidate should have excellent organizational skills, be proficient in computer applications, and provide exceptional customer service. The candidate will possess a passion for the beauty industry, particularly hair products and hair care, and will provide outstanding customer service both in person and over the phone. Duties Managing social media pages (Instagram/TikTok Answering phones and responding to client inquiries with a friendly and professional demeanor. Assisting clients with questions about our products and services. Schedule appointments and manage the office calendar Managing the packing and shipping of products both domestically and internationally. Creating and managing shipping labels accurately. Maintaining a clean and organized front desk area. File documents and organize records efficiently Qualifications High School Diploma/GED preferred Proficiency in general computer literacy Experience working in the beauty/hair industry is a plus Strong communication skills and ability to operate phone systems effectively Exceptional customer service skills with a friendly demeanor Strong organizational abilities to manage multiple tasks efficiently Bilingual is required (English/Spanish) Join our team as a Front Desk Assistant to contribute to our welcoming environment and provide top-notch service to our clients. If you are passionate about the beauty industry and meet the qualifications listed above, we would love to hear from you! Job Type: Full-time Experience: Customer service: 2 years (Required) Ability to Commute: Work Location: In person

    No experience
    Easy apply
  • Front Desk Agent/Corporate Security
    Front Desk Agent/Corporate Security
    1 month ago
    $22–$27 hourly
    Full-time
    Manhattan, New York

    We are seeking a professional and courteous Front Desk Agent to join our team at a high-profile corporate building. This role is ideal for someone who thrives in a polished, business-oriented environment and enjoys providing exceptional guest services to professionals like investment bankers, attorneys, and financial advisors. Key Responsibilities: • Welcome and assist visitors as they enter the building, ensuring a friendly and professional demeanor at all times., • Check IDs and manage access passes to maintain building security and access control., • Answer incoming calls and direct them appropriately., • Perform light data entry tasks and maintain visitor logs as needed., • Serve as the first point of contact for any guest inquiries or assistance., • Coordinate with building management for any emergency response or security-related concerns. Qualifications: • Previous experience in a front desk, concierge, or security role is preferred., • Strong communication skills and a customer service mindset., • Ability to handle multiple tasks efficiently in a fast-paced corporate setting., • Familiarity with basic office software and data entry. Compensation and Benefits: • Pay rate of $22 to $27 per hour, depending on experience and credentials., • Eligibility for benefits after a 90-day probation period, including health insurance, dental plan, paid vacation, and sick days., • Participation in a 401(k) savings plan. We are an equal opportunity employer and welcome candidates from all backgrounds to apply.

    Immediate start!
    No experience
    Easy apply
  • Technical Support Engineer
    Technical Support Engineer
    1 month ago
    Part-time
    Manhattan, New York

    Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

    Immediate start!
    Easy apply
  • Front Desk Receptionist - Mandarin/Chinese Speaking
    Front Desk Receptionist - Mandarin/Chinese Speaking
    2 months ago
    Full-time
    Manhattan, New York

    Company: ACA Acupuncture & Wellness Location: 613 W 169th Street, New York, NY, 10032 Summary: We are the largest acupuncture franchise in NY. We are currently seeking a personable, highly organized, and professional Front Desk Receptionist to serve as the first point of contact for our patients. In this key role, you will be instrumental in delivering a positive and welcoming experience to all who engage with our organization. The ideal candidate will possess excellent communication, interpersonal, and problem-solving skills. Initial training will take place at 613 W 169th Street, New York, NY 10032. Following the training period, the position will be based at our new location near Union Square. Responsibilities: • Greet and welcome visitors, providing a positive first impression., • Answer and direct phone calls, taking messages as needed., • Manage the front desk area, keeping it clean and organized., • Schedule appointments and manage calendars., • Handle incoming and outgoing mail and packages., • Provide general administrative support to staff., • Assist with basic data entry and record keeping., • Handle inquiries and resolve issues effectively., • Must speak Chinese and English, bilingual, • Strong communication skills to effectively interact with clients and team members, • Proficient in computer skills and office management, • Experience with multi-line phone systems and customer service, • Familiarity with Microsoft Office and Google Workspace, • Excellent organizational and time management abilities, • Clerical experience, including data entry and filing, • Bilingual candidates are encouraged to apply

    Easy apply
  • Barber
    Barber
    2 months ago
    $20–$25 hourly
    Full-time
    Manhattan, New York

    Location 667 9th Ave, New York, NY 10036 Overview Join our vibrant team as a Licensed Barber, where your creativity and expertise will shine! In this dynamic role, you’ll provide exceptional grooming services while fostering a welcoming atmosphere for clients. You’ll utilize your skills in hair styling and barbering techniques to create stunning looks that leave clients feeling their best. With a focus on customer service and retail sales, you’ll help build lasting relationships with our clientele while contributing to the overall success of the salon. What you’ll do • Deliver high-quality haircuts, shaves, and grooming services using straight razors and other tools., • Utilize salon software, including Booksy, for appointment scheduling and client management., • Maintain a clean and sanitary work environment in accordance with sanitation standards., • Mentor junior staff members in hair styling techniques and customer service best practices., • Engage with clients to understand their needs and recommend products or services through upselling., • Manage front desk operations, including greeting clients and processing transactions efficiently. Basic qualifications • Valid barbering license as required by state regulations., • Strong communication skills to effectively interact with clients and team members. Preferred qualifications • Experience with straight razor, clippers, scissors, and retail math., • Proven track record in customer service and retail sales within a salon environment., • Familiarity with salon management software such as Booksy. Why you’ll love it here We’re dedicated to creating an environment where our team can thrive both personally and professionally. Our commitment to your growth is reflected in the supportive culture we foster. Our benefits include: • Opportunities for professional development and continuing education., • Employee discounts on services., • A collaborative team atmosphere that values your contributions. About us As part of our passionate team, you’ll play a vital role in transforming lives through exceptional grooming experiences. At Hell's Kitchen Barbers, hair matters. We believe in empowering our employees to express their creativity while providing outstanding service to our valued clients. Join us in making every day a great hair day! Job Types: Full-time, Part-time Work Location: In person

    Immediate start!
    Easy apply