Rental Agent/Service Writer
21 days ago
Albany
Job Description About Us Gabrielli Truck Leasing (GTL), a division of Gabrielli Truck Sales, is the Northeast’s largest commercial truck leasing and rental provider. We are seeking a Fleet Administrative Assistant to join our growing team. This role is critical in supporting our Fleet Operations team, ensuring smooth day-to-day operations, accurate recordkeeping, and professional communication with customers and vendors. Key Responsibilities • Provide administrative support to the Fleet Director, Regional Managers, Supervisors, and Facility Managers., • Prepare and maintain service department records, reports, and spreadsheets., • Assist with Preventative Maintenance scheduling and follow-up with customers., • Process warranty claims documentation and assist with OEM portal updates., • Help manage Billback Estimates by compiling photos, repair orders, and supporting files., • Monitor and track Out-of-Service and Substitute units, updating reports daily., • Coordinate with Parts Administrators to ensure proper billing and returns processing., • Prepare customer-ready correspondence, estimates, and compliance documentation., • Maintain electronic filing systems for inspections, registrations, and repair orders., • Support supervisors with timecard tracking, scheduling, and new-hire onboarding paperwork., • Answer phones and emails, providing professional customer support and routing inquiries appropriately., • Act as liaison between Leasing Fleet operations and other GTL departments (Sales, Rental, Retail Service). Requirements • 2+ years administrative support experience (automotive/trucking industry preferred)., • Proficient in Microsoft Office (Excel, Word, Outlook, Teams)., • Experience with fleet management or dealership systems (Enrich, Decisiv, Geotab, or similar) a plus., • Excellent organizational skills and attention to detail. • - Strong written and verbal communication skills., • Ability to multitask in a fast-paced environment., • Must pass background check and drug test., • High School Diploma or GED required (Associate’s Degree preferred). Benefits • Competitive salary with growth opportunities., • Full benefits package: Medical, Dental, Vision, 401K., • Paid Holidays and Paid Time Off., • Career development within the Gabrielli organization. Why Join GTL? At Gabrielli Truck Leasing, you’ll be part of a team that values customer service, operational excellence, and professional growth. As a Fleet Administrative Assistant, your work directly contributes to keeping our customers’ trucks on the road and our operations running smoothl