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Job DescriptionTech Lead/ Principal ConsultantRemoteDirect PlacementUp to $160k yearlyJob Summary:Integrative Staffing Group is seeking an expert ServiceNow Tech Lead to join a global leader in AI-driven digital transformation. In this high-impact role, you will provide technical leadership, collaborating closely with Enterprise Architecture teams to design and deploy cutting-edge ServiceNow solutions. You will be at the forefront of scaling advanced technology for global enterprises, specifically within the Financial Services and Risk Management domains..Job Responsibilities: • Technical Leadership: Act as the subject matter expert for ServiceNow solution implementation, including configuration, customization, and architecting complex enterprise solutions., • FSO Specialization: Lead the design and implementation of Financial Service Operations (FSO) solutions, utilizing the Financial Service Data Model for Banking and Insurance (Dispute Management, Treasury, Payment/Card Operations, and Loan Processing)., • Development: Utilize ServiceNow scripting (JavaScript, HTML, CSS, XML) and integrations via REST/SOAP Web Services. Manage Business Rules, Script Includes, and UI Actions., • Architecture: Drive the strategy for CSDM, CMDB, and Data Models to ensure a robust enterprise architecture., • Collaboration: Work within an Agile/Sprint framework to gather requirements, lead technical demos, and translate business needs into scalable technical designs. Required Qualifications:, • ServiceNow Expertise: Extensive experience in ServiceNow architecture and implementation, specifically with FSO and CSM., • IRM Domain Mastery: Proven experience in ServiceNow IRM (Integrated Risk Management) design and implementation., • Technical Stack: Strong proficiency in JavaScript, AJAX, JSON, AngularJS, and ServiceNow APIs., • Required Certifications:, • Certified Implementation Specialist – FSO, • Certified Implementation Specialist – IRM, • Certified Implementation Specialist – Risk and Compliance, • Certified Implementation Specialist – Vendor Risk Management, • Industry Knowledge: Deep understanding of ITIL, Service Management frameworks, and regulatory standards (GDPR, ISO, etc.).Preferred Skills:, • Bachelor’s or Master’s degree in Computer Science or a related technical field., • Excellent customer-facing skills with the ability to lead discussions with Enterprise Architects.

Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities • Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules, • Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, • Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes, • Lead technical aspects of project delivery and solution delivery for engagements, • Provide technical leadership on best practice for ongoing support of ServiceNow, • Lead the configuration and development of modules to meet customers' business outcomes and requirements, • Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer, • Guide and provide required oversight/training for the customer's system administrators throughout the engagement, • Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow, • Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform, • Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform, • Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution, • Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform, • Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules, • Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments, • Support sales and pre-sales activities as required, • Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM, • Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes, • The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's, • Assist SHI teams in managing project timelines and customer expectations, • Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members, • Attend, support and represent SHI at conferences and events, • See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM, • Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations, • Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning

Job Description We are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of ServiceNow operations. Qualifications: • 12+ years' experience with software development, design, and architecture, • Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred)., • 7+ years' experience in solution architecture with emphasis on implementation of SNOW technical solutions, • 8+ years' experience in Agile practices, building software in an enterprise environment., • ServiceNow Certified Implementation Specialist and Certified Application Developer certifications., • Proven experience as a technical leader in ServiceNow implementations, with a deep understanding of ITSM and other ServiceNow modules., • Strong expertise in ServiceNow scripting, workflows, and integrations., • Deep enterprise architecture experience, including technical, business, security, and data architecture, • The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in getting results., • Strong capability & ability to drive stakeholder & relationship management with all partners, • ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist., • Solid understanding and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (SecOps)., • Demonstrable experience in designing and implementing ServiceNow solutions to meet business requirements., • Experience with Agile and ITIL practices is a plus. Keys to Success in this Role: • Proven ability to work cross-functionally with teams to deliver successful projects., • Excellent problem-solving skills and ability to think critically., • Strong written and verbal communication skills and client facing skills., • Strong organizational skills with the ability to multitask and prioritize multiple priorities., • Work independently with minimal direction., • Ideal candidates would be ServiceNow experts, and certified. If you meet these qualifications and are excited about the opportunity to join our team at Forhyre LLC, please submit your application for consideration.

Luxury brands corporation is looking for a Desktop Support Engineer for their Midtown NYC HQ. • Provide Level 1 & 2 Technical Support thru ServiceNow ticketing system., • Ensure master inventory is updated with any changes, • Participate in various retail and corporate IT projects i.e., Rollouts / Updates, • Keep up to date with technological developments related to the industry., • Understanding of MS Office Suite/0365/Active Directory troubleshooting., • Schedule Dell/HP engineers to conduct repairs & maintenance updates., • Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end user technical problems. Provide information and status updates as needed/requested., • Strong written & verbal communication skills to properly collaborate with technical teams and business community., • Strong organizational skills, • Basic network understanding of office and boutique environment

Presidio, Where Teamwork and Innovation Shape the Future AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights. The Role The Microsoft CSP Business Development Manager will be responsible for serving as a primary driver of netnew revenue by identifying, engaging, and converting new customers into the Microsoft Cloud ecosystem through our Cloud Solution Provider (CSP) program. Your core responsibility is to expand our market presence by building a highquality pipeline of prospective organizations and guiding them through their cloud adoption journey. This role involves working with a team of sales professionals, driving revenue growth, managing key client relationships, and working closely with Microsoft and other partners to achieve business objectives. Responsibilities include: • New Customer Acquisition & Business Growth, • Develop and execute a proactive newlogo acquisition strategy, targeting organizations that can benefit from Microsoft 365, Azure, Dynamics 365, and security solutions delivered through the CSP model., • Source, prospect, and qualify new business opportunities using a combination of outbound campaigns, partner networks, industry events, and digital engagement., • Lead discovery conversations to understand customer business objectives, technical environments, and digital transformation needs, positioning CSP as the optimal procurement and management model., • Own the earlystage sales cycle, including initial outreach, needs assessment, solution mapping, and orchestration of technical presales resources where required., • Establish and nurture strategic relationships with decision makers, including CIOs, IT Directors, Procurement Leaders, and LineofBusiness owners, to accelerate cloud adoption and longterm account growth., • Collaborate with Microsoft field teams to align with territory plans, coordinate coselling motions, and leverage Microsoft incentives that support customer acquisition., • Consistently exceed pipeline creation and new customer revenue targets, with clear accountability for monthly, quarterly, and annual performance metrics., • Maintain a deep understanding of Microsoft CSP licensing, incentives, and commercial constructs to articulate value clearly and differentiate against alternative buying channels., • Customer Engagement:, • Conduct discovery sessions to understand customer needs, cloud maturity, and licensing posture., • Present tailored CSP solutions that align with customer goals and budget constraints., • Serve as a trusted advisor on Microsoft licensing, cloud economics, and support models., • Collaboration & Enablement:, • Partner with internal teams (Account Managers, Digital Sales, Inside Sales, Solution Architects, Billing, and Support) to ensure seamless onboarding and ongoing customer satisfaction to drive high retention rates., • Collaborate with Microsoft field teams and Partner Development Managers to align on joint opportunities and incentives., • Operational Excellence:, • Maintain accurate pipeline and forecast in SalesForce., • Ensure compliance with CSP program requirements and internal processes, • 3-5+ years of experience in cloud sales, licensing, or business development, preferably in a Microsoft CSP environment., • Strong understanding of Microsoft licensing models (EA, CSP, MCA) and cloud platforms (Azure, Microsoft 365)., • Proven track record of meeting or exceeding sales targets., • Excellent communication, negotiation, and presentation skills., • Experience working with mid-market and enterprise customers., • Ability to navigate complex sales cycles and build executive-level relationships., • Passion for cloud technology and continuous learning. Here,your impact is real.Whether you're harnessing the power ofGenerative AI, architecting resilientdigital ecosystems, or drivingdata-driven transformation, you'll be part of a team that is shaping the future. Ready to innovate? Let's redefine what's next-together. About Presidio At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit . Applications will be accepted on a rolling basis. Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances. To read more about discrimination protections under Federal Law, please visit: If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to . Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the ___ notice from the Department of Labor.

About Diversified: Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back. What to Expect: At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you. As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion. IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED. Broadcast IP Infrastructure Engineer (SMPTE 2110) Position Overview The Broadcast IP Infrastructure Engineer is responsible for supporting and maintaining a modern SMPTE ST 2110-based broadcast infrastructure powering studio production environments. This role focuses on maintaining the IP-based routing, timing, and signal transport systems that deliver video and audio signals across the studio ecosystem. The engineer will configure, monitor, and troubleshoot IP broadcast infrastructure while ensuring the studio remains fully operational and production-ready for live and recorded productions. In addition to IP infrastructure responsibilities, this role supports studio production equipment and control room technologies, ensuring reliable operation of cameras, microphones, teleprompters, display systems, and other critical studio hardware. The engineer works closely with broadcast engineering, IT networking teams, and production staff to maintain highly reliable media infrastructure supporting executive-level studio productions. Location: New York, NY Schedule: Full-Time | On-Site Key Responsibilities IP Media Architecture * Support and maintain a SMPTE ST 2110 IP media architecture used for real-time transport of video, audio, and ancillary signals across studio infrastructure. * Maintain synchronization of broadcast devices using Precision Time Protocol (PTP) and associated timing infrastructure. * Support orchestration and device discovery workflows using NMOS control frameworks. * Monitor and troubleshoot multicast media traffic and IP transport flows across broadcast networks. * Assist with maintaining high-availability broadcast networks supporting leaf-spine or similar high-bandwidth media architectures. IP Broadcast Infrastructure * Configure, maintain, and troubleshoot Evertz Ultrix FR12 routing platforms and associated broadcast control systems. * Support hybrid broadcast environments integrating SDI and IP media workflows. * Ensure reliable media signal transport across IP broadcast infrastructure. * Assist with integration of IP routing systems with studio production technologies. * Maintain signal flow integrity across broadcast routing and monitoring platforms. Studio Production Readiness * Prepare and validate studio technical systems to ensure the environment is fully operational prior to productions. * Perform readiness checks across cameras, routing systems, audio capture systems, display infrastructure, and monitoring systems. * Coordinate with production teams to verify system configuration and technical readiness for live or recorded productions. Studio Equipment Support * Provide break/fix troubleshooting and maintenance across studio production equipment. * Support and maintain robotic camera systems and PTZ camera infrastructure. * Maintain and troubleshoot studio audio systems including ceiling array microphones and DSP processing systems. * Support teleprompter systems, ensuring reliable operation during studio productions. * Diagnose and resolve issues impacting studio production workflows. Studio Display & Graphics Systems * Support large-format display infrastructure including Sony video walls and Sony CLED (Crystal LED) display systems. * Ensure proper signal routing and synchronization between broadcast routing systems and display technologies. * Assist with support and troubleshooting of Disguise (d3) media server platforms used for studio graphics and LED environments. Network & Systems Integration * Work closely with IT networking teams to troubleshoot infrastructure issues including: * Multicast traffic * VLAN configuration * Quality of Service (QoS) * Network bandwidth allocation * Support hybrid broadcast infrastructures integrating SDI and IP transport systems. System Monitoring & Maintenance * Perform system monitoring and health checks across broadcast infrastructure. * Maintain documentation including network topology, signal flow diagrams, and system configuration. * Test redundancy and failover systems across broadcast routing and IP network infrastructure. * Assist with lifecycle maintenance and upgrades of broadcast infrastructure systems. Required Qualifications: * 5-8+ years of experience supporting broadcast engineering or media infrastructure environments. * Hands-on experience supporting SMPTE ST 2110 broadcast environments. * Experience with Evertz routing platforms including Ultrix FR12. * Strong understanding of multicast networking, PTP timing, NMOS orchestration, and IP media transport. * Experience supporting studio production environments or broadcast control rooms. * Ability to diagnose and resolve issues affecting broadcast video, audio, and IP media systems. Preferred Qualifications: * Experience supporting large-scale broadcast IP infrastructure environments. * Familiarity with Sony video walls or Sony CLED display systems. * Experience supporting Disguise media server platforms. * Experience supporting robotic/PTZ camera systems. * Experience supporting ceiling array microphone systems. * Knowledge of AES67 or Dante audio networking. * Experience using ticketing systems such as ServiceNow or Jira. Additional Requirements: * Ability to lift up to 50 pounds. * Comfortable working in control rooms, studios, and equipment rack environments. * Ability to troubleshoot and respond to issues quickly in live production environments. What We Offer: Along with competitive compensation, you will be eligible for the following benefits: • Multiple medical plan options to suit your family's needs, • Dental (including orthodontic coverage) and vision plans, • Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP), • Healthcare and Dependent Care Flexible Spending Accounts (FSA), • 401k with Employer Match, • Paid Time Off and Paid Holidays, • Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services, • Commuter Benefits Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered. If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you. Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

HCLTech is looking for a highly talented and self- motivated Mainframe-Production support to join it in advancing the technological world through innovation and creativity. Job Title: Mainframe-Production support Position Type: Full-time Job ID: 87164 Location: Jersey City, NJ (Onsite) Detailed Job Description: Key Responsibilities • Experience in Mainframe production support., • Need to have knowledge on production support process and tools (Service now or similar ITSM tool, Batch process, Incident & Problem management, Change and release deployments) Preferred Requirement: • IBM Mainframe: COBOL, JCL, VSAM, DB2, CICS, • Incident & Problem Management, • Batch Operations & Job Management, Change, Release, and Deployment Support & Client Coordination & Stakeholder Communication, • Tools & Utilities: File-AID, SPUFI, Changeman, ISPF, Abend-AID, SORT utilities., • Ticketing & Monitoring: ServiceNow, Jira, or similar ITSM tools Pay and Benefits Pay Range Minimum: $116000 /Annual Pay Range Maximum: $167000 / Annual HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation. Compensation and Benefits A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the followi14520ng benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Description Job Title: ServiceNow Certified Master Architect (CMA) – HRSD or Source-to-Pay Location: Jersey City, NJ Duration: 6-12 Months Contract Role Overview: We are seeking a ServiceNow Certified Master Architect (CMA) with deep expertise in HR Service Delivery (HRSD) or Source-to-Pay (S2P) to lead enterprise-wide architecture, platform strategy, and large-scale digital transformation initiatives. The ideal candidate will act as a trusted advisor, driving solution excellence, governance, and innovation across the ServiceNow platform. Key Responsibilities: Enterprise Architecture & Strategy: • Define and lead the end-to-end ServiceNow architecture across HRSD / S2P domains, • Establish platform governance, standards, and best practices, • Own the ServiceNow roadmap, ensuring scalability, security, and performance, • Align ServiceNow solutions with enterprise architecture and business goals Solution Design & Delivery: • Architect and design complex solutions in HRSD (Case & Knowledge Mgmt, Employee Service Center, Lifecycle Events), • Lead implementations in Source-to-Pay (Procurement, Vendor Mgmt, Sourcing, Contract Mgmt, Invoice Processing) Required Qualifications: • ServiceNow Certified Master Architect (CMA) – Mandatory, • 12+ years of IT experience with 8+ years in ServiceNow architecture, • Strong expertise in HRSD and/or Source-to-Pay modules, • Proven experience in large-scale enterprise implementations, • Deep knowledge of ServiceNow platform architecture, integrations, and data models, • Experience integrating with ERP systems (SAP, Oracle, Workday, etc.), • Strong understanding of ITSM, ITOM, and enterprise workflows, • Any visa except CPT and OPT is fine., • Can take candidates in C2C., • Need 12 Plus years, • Certification is must, • Can take relocation candidates

Position: Workday HCM Solution Architect Duration: 6+ Months contract Location: Jersey City NJ/Hybrid Responsibilities • Serve as techno-functional AMS lead for HCM modules: Core HCM, Compensation, Advanced Compensation, Benefits, Absence, Time Tracking, and Country Extensions., • Lead configuration reviews and validations to ensure alignment with global and local HR policies., • Analyze change requests and assess business impact; provide configuration and testing guidance., • Drive system stabilization by resolving recurring issues in business processes or integrations., • Collaborate with HR and IT stakeholders to prioritize AMS enhancements and manage release readiness., • Support new country enablement and statutory configuration updates., • Validate new features in Workday releases and recommend adoption based on value and readiness., • Partner with Technical Architect on integration dependencies for recruiting, payroll, and downstream systems., • Maintain HCM configuration inventory and process documentation., • Participate in Change Advisory Board (CAB) for AMS releases., • Review KPIs on incident volume, SLA adherence, and backlog closure., • Conduct periodic functional health assessments of critical business processes., • Qualifications we seek in you. Minimum Qualifications • Bachelor’s degree in human resources, Information Systems, or related field., • Workday Core HCM, Core & Adv Compensation, Benefits, Recruiting, Absence Management, Talent Management, Payroll. Certified for at least 2 modules., • Excellent stakeholder management and communication skills., • Proven experience acting as a translator between business and technical teams, with a strong understanding of both HR processes and Workday configuration., • Experience in leading or supporting HRIT projects end-to-end, including requirements gathering, testing, and deployment., • Excellent interpersonal, presentation, and stakeholder management skills, with a consultative mindset and ability to influence without authority., • Deep familiarity with Workday tools and functionality; experience with JIRA, ServiceNow, or similar platforms is a plus., • Bachelor's degree in Human Resources, Information Technology, Business Administration, or a related field; Workday certification(s) preferred., • Proven expertise in Workday Core HCM, Core & Adv Compensation, Benefits, Recruiting, Absence Management, Talent Management, Payroll., • Strong track record of leading HR technology transformations and system implementations., • Deep knowledge of HR systems strategy, governance, and optimization., • Ability to drive digital transformation and automation in HR processes., • Strong project management and change leadership skills., • Expertise in data analytics, workforce insights, and reporting tools., • Excellent stakeholder management and collaboration abilities. Preferred Qualifications/ Skills • Strong hands-on knowledge of Workday HCM modules, at least 2 modules – Core HCM and any Payroll., • Understanding of Absence, Time Tracking, Compensation, Benefits, Payroll and Time configuration frameworks., • Experience with localization for the US, Mexico, UK and India., • Deep domain expertise with Workday Security and reporting for HR metrics., • Language Skills: Fluency in English is required

IDR is seeking a Technical Project Manager to join one of our top clients in New York, NY. This role is perfect for individuals who excel in managing complex technology projects and are eager to contribute to a dynamic and collaborative team environment. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today! This is a mid-level position, ideally for candidates with 5–15 years of experience looking to continue growing their career in IT project/program management. Position Overview/Responsibilities for the Technical Project Manager: • Oversee comprehensive IT infrastructure and deployment program plans, working with cabling & networking teams for new builds, refreshes, and construction., • Lead a team of project managers through all phases of the technology project lifecycle, including scope development, requirements gathering, and project solution design., • Oversee project schedules using Microsoft Project or similar tools, manage financial budgets, and ensure effective risk and issue management., • Facilitate change management and provide regular project status updates to stakeholders., • Proactively identify and address potential roadblocks, implementing contingency plans to maintain project momentum. Required Skills for Technical Program Manager: • 5-10 years of experience in technical program/project management, particularly in large organizations., • Experience coordinating infrastructure deployments across construction, cabling, and networking teams., • Proven track record of successful project management, with certifications such as PMP, PRINCE2, Agile, or Six Sigma being advantageous., • Knowledge with ServiceNow Strategic Portfolio Management (SPM), including Project and Portfolio Management (PPM) and Demand Management is advantageous., • Ability to manage projects from initiation to closure, ensuring alignment with organizational goals. What's in it for you? • Competitive compensation package, • Full Benefits; Medical, Vision, Dental, and more!, • Opportunity to get in with an industry-leading organization, • Close-knit and team-oriented culture Why IDR? • 25+ Years of Proven Industry Experience in 4 major markets, • Employee Stock Ownership Program, • Medical, Dental, Vision, and Life Insurance, • ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row, • Payrate will be based of experience; around $120,000

Job Title: IT Desktop Field Support Engineer I Job Location: Jersey City, NJ Job Type: Contract W-2 1st Level IT Support: A global bank is seeking a IT Desktop Field Support Engineer I Responsibilities: Troubleshooting and Resolution: Provide first-level technical support to internal employees for hardware, software, and network issues via phone, email, and ticketing system. User Assistance: Guide users through step-by-step solutions to common technical problems, fostering a positive and supportive user experience. Issue and follow Documentation and Procedures: Accurately document and follow all support requests, troubleshooting steps, and resolutions in the IT ticketing system. Escalation: Escalate complex or unresolved issues to senior IT staff with clear and concise documentation. Onboarding Support: Assist with the setup and configuration of new employee workstations and accounts in addition to other equipment (Printers, etc.). Train current and new users Basic Hardware/Software Installation: Perform basic installation and configuration of software and peripherals according to established procedures. Production Process Monitoring: System Oversight: Actively monitor production systems through tools and automated reports. Alert Response: Respond promptly to system alerts and notifications, taking initial steps to diagnose and address potential problems. Data Verification: Regularly verify the accuracy and integrity of production data, ensuring it meets established quality standards. Process Adherence: Ensure production processes are being followed according to documented procedures and workflows. Reporting: Generate basic reports on system performance and any detected issues to relevant stakeholders. Skills: Strong Attention to Detail: A keen eye for detail is critical for identifying discrepancies, ensuring accuracy in documentation, and preventing errors in production processes. Strong Communication Skills: Ability to clearly and concisely communicate technical information to both technical and non-technical users, both verbally and in writing. This includes active listening and the ability to explain complex issues in understandable terms. Strong Problem-Solving Abilities: A logical and analytical approach to identifying issues, gathering information, and determining effective solutions. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain organized records. Technical Skills (Important but Not Required): While not a prerequisite, candidates with any of the following experience will be at an advantage: Familiarity with Windows and/or macOS operating systems. Basic understanding of network concepts (e.g., IP addresses, Wi-Fi). Experience with Microsoft Office Suite or similar productivity tools. Exposure to IT ticketing systems (e.g., Jira, ServiceNow). Education: Bachelor's degree in a related field.

JOB DESCRIPTION Insight Global is seeking a Vice President of Project Management to drive strategic, business-facing technology initiatives—particularly in the areas of AI, software development, and cloud-based enterprise platforms. The ideal candidate will have experience delivering complex, cross-functional projects, exceptional stakeholder management skills (including at the C-suite level), and a proven ability to operate across both technical and business domains. This role sits within the PMO and supports a broad portfolio, including AI solution deployment, Salesforce integrations, data warehouse projects, ServiceNow enhancements, cloud migrations, complex firm-wide rollouts, and third-party vendor management. What You’ll Do • Lead the end-to-end execution of transformational technology projects, ensuring delivery on scope, schedule, and budget • Manage complex stakeholder environments, bridging communication between technical teams, vendors, business units, and executives • Build and maintain integrated project plans and RAID logs using monday.com • Track milestones, risks, interdependencies, and resource allocations across projects • Partner with business sponsors to drive alignment, requirements, user adoption, and training • Coordinate and lead stakeholder meetings, stand-ups, and executive briefings with well-crafted reporting dashboards • Adapt your project approach (Agile, Waterfall, Hybrid) based on initiative needs • Act as the connective tissue between engineering, operations, and the front office, ensuring clarity of priorities and execution REQUIRED SKILLS AND EXPERIENCE • 7–12+ years of experience across technology, data, banking, consulting, or risk functions. • 3+ years managing complex programs or projects involving data, analytics, AI, or digital platforms in a regulated environment. • Demonstrated experience coordinating multi-workstream initiatives with senior stakeholder visibility. NICE TO HAVE SKILLS AND EXPERIENCE • Master’s degree (MBA or MS) preferred but not required. • Certifications (Preferred) • PMP, PRINCE2, PMI-ACP, Scrum Master, SAFe, or comparable project/program management certifications. • Exposure to AI model deployment or integration into business workflows • Experience working within a Project Management Organization, ability to create and deliver reports and updates to senior management. • Prior work directly supporting investment banking or capital markets teams • AI, data, or cloud certifications are a plus.

Job Purpose: Seeking a Desktop Support Specialist to join the Technology team in New York. This individual will be responsible for both remote and in person support for all Employees. Duties include documenting, triaging, investigating, and resolving issues reported to the Service Desk. The Desktop Support Specialist will work closely with other teams within the technology department to understand the impact and root cause of issues. The successful candidate must be able to communicate clearly and concisely, particularly when under pressure. Technical proficiency, excellent problem-solving skills, professionalism, and solid communication skills are a must. The support specialist will also need to be comfortable working in a fast -paced environment with a demanding user base and should be passionate about delivering continuous improvement across our technology platform. Duties & Responsibilities: • Serve as the first point of contact for customers needing technical assistance., • Must work East Coast Market hours, • Manage trouble calls via our ticketing system, phone, remote, and desk side visits to ensure courteous, timely, and effective resolution of end user issues, • Troubleshoot hardware, Windows 10, Windows 11 and application issues, • Install and upgrade software, setup hardware and configure systems and applications such as MS Office, One Drive, Zoom, softphones, turrets, printers, scanners, bio metric, data encryption, VPNWIFI configuration, and firmware updates for deskside equipment such as Cisco phones, • Install and manage Spyware/Malware tools, • Install and support Market Data Feeds, Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, Fidessa and Global Relay, • Provide first level network support and troubleshooting for both wireless and wired configurations, • A basic understanding of Active Directory at the Organization Unit level, • Troubleshoot Cisco Phone systems / Video conference Requirements & Qualifications: • Minimum 2-4 years of general IT Support with extensive customer-facing experience, would prefer the person to have trading desk support., • Experience with incident management/ticketing system like ServiceNow, • Proficiency in current protocols, operating systems and standards including Windows 10, Windows 11, Microsoft/Office 365, • Experience with System Center Configuration Manager/Endpoint Manager, • Experience with patch management and application deployment, • Expertise troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones and WIFI devices, • Ability to thrive in a fast-paced environment and work effectively under pressure, • Experience providing ongoing support to C-suite executives, • Experience working in a similar role at a brokerage firm, private equity, hedge fund, asset management firm, or investment bank preferred, • High school degree required; college degree strongly preferred, • Must be willing to get MS900 certification Important Notes: • Must be authorized to work full time in the U.S., BTIG does not offer sponsorship for work visas of any type BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. With an extensive global footprint and more than 700 employees, BTIG, LLC and its affiliates operate out of 20 cities throughout the U.S., and in Europe, Asia and Australia. BTIG offers execution, expertise and insights for equities, equity derivatives, ETFs and fixed income, currency and commodities. The firm’s core capabilities include global execution, portfolio, electronic and outsource trading, investment banking, prime brokerage, capital introduction, corporate access, research and strategy, commission management and more. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. BTIG is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity. Compensation: • BTIG offers a competitive compensation and ___. Salary range is based on a variety of factors including, but not limited to, location, years of applicable experience, skills, qualifications, licensure and certifications, and other business and organization needs., • The current estimated base salary range for this role is $85,000.00 - $115,000.00 per year. Please note that certain positions are eligible for additional forms of compensation such as discretionary bonus or overtime. Disclaimer: ___.

CSI Companies is seeking a Telecom Analyst/Wireless Engineer to work with one of the top hospital systems in the country! Location: New York, NY 10016 Type: Hybrid (1-2 days per week onsite) Duration: Long-Term Contract (2+ years) Pay: $65 - $75/hr W2 Shift: Monday - Friday, standard business hours Description: Overview We are seeking a highly skilled Telecom Analyst / Wireless Engineer to support enterprise voice, telecom, and unified communications environments. This role will focus on design, implementation, maintenance, and troubleshooting of complex telephony systems, trading floor technologies, and network infrastructure across multiple platforms. Key Responsibilities • Design, implement, and support enterprise voice and unified communications systems, • Manage and maintain Cisco and Avaya telephony platforms, including upgrades and migrations, • Support call center technologies and voice recording systems, • Monitor and troubleshoot telecom and network performance using industry tools, • Provide support for trading floor communication systems (turrets, private lines, etc.), • Manage telecom infrastructure including circuits, gateways, and protocols, • Participate in data center operations, migrations, and disaster recovery planning, • Collaborate with cross-functional teams to deliver telecom-related projects, • Maintain accurate documentation, diagrams, and system configurations, • Utilize ticketing systems to track incidents, changes, and service requests Required Technical Skills Telephony & Unified Communications • Cisco Unity Connection, • Cisco Unified Communications Manager (CUCM) (8.6 – 12.5), • Cisco UCCX (Call Center), • Cisco IM & Presence, Jabber, WebEx, Teams, Skype, Spark, • Cisco PBX, voice gateways, and switching infrastructure, • Avaya Aura & Contact Center, • Trading floor turret systems (IPC, BT, Siemens, Speakerbus), • SIP, H.323, PRI, ISDN, T-1, DS-3, • PSTN technologies and private line configurations (hoots, ARDs, MRDs), • SolarWinds, Wireshark, • Call accounting systems (Veramark, Proteus, Calabrio), • Data center operations and infrastructure management, • Disaster recovery planning and execution, • Documentation tools (Visio, CAD, Microsoft Office Suite) Qualifications • Bachelor’s degree in Telecommunications, Network Engineering, IT, or related field (or equivalent experience), • 5+ years of experience in telecom/voice engineering roles, • Strong experience with Cisco and/or Avaya environments, • Experience supporting financial/trading environments is a strong plus, • Proven ability to manage complex telecom projects and migrations Preferred Skills • Experience in large enterprise or financial services environments, • Certifications such as CCNA/CCNP (Collaboration or Voice), Avaya certifications, • Exposure to cloud-based communication platforms, • Strong troubleshooting and analytical skills

Role Overview: If you enjoy configuring and developing for internal business units in ServiceNow and are looking to showcase your ability to translate business needs into technical solutions, then we would like to meet with you! The ServiceNow Administrator is a key member of the Information Technology team, responsible for the day-to-day administration, configuration, and maintenance of the firm's ServiceNow platform. This role plays a critical part in ensuring the platform's reliability, performance, and security, while also providing essential basic engineering support. The administrator will be responsible for managing core ITSM applications, troubleshooting issues, and automating internal business processes. Additionally, they will be involved in light development and customization of the platform to enhance functionality and meet evolving business needs. This position requires a proactive, detail-oriented individual with a strong understanding of the ServiceNow platform, IT Service Management best practices, and a foundational knowledge of application development and scripting. At Cornerstone Research, you will be part of a thriving, 1,000-strong team that spans nine offices, comprises more than 55 nationalities, and leads the industry in its commitment to develop team members across all levels. Inc. Magazine has recognized Cornerstone Research three times as a Best Workplace for its outstanding employee engagement, collaborative culture, and professional growth opportunities. You'll Love It Here If You: * Embrace learning and continuous improvement * Set and strive for a high bar of excellence * Believe that teamwork leads to success: ask us what it means to be #onefirmfirm! * Take pride in always doing your best work, even if it's harder or takes longer * Are passionate about what you do How You'll Help Our Team Succeed: * Perform day-to-day administration and configuration of the ServiceNow platform, including but not limited to, core ITSM applications (Incident, Problem, Change, Service Catalog, and Knowledge Management), HRSD, Application Engine, and CMDB. This includes configuring forms, tables, fields, business rules, client scripts, UI policies, and data imports. * Design, develop, and customize new applications, modules, and functionalities within the ServiceNow platform to meet evolving business needs. * Manage the development and promotion of update sets between environments (e.g., Development, Test, Production) to ensure a controlled and consistent deployment process. * Monitor platform performance and identifies areas for optimization. Implement best practices for scripting, data model design, and system configuration to ensure platform scalability and responsiveness. * Plan, coordinate, and execute system maintenance, patch installations, and version upgrades in a timely and efficient manner, ensuring minimal disruption to business operations. * Provide Tier 2 and Tier 3 support for all ServiceNow-related issues, troubleshooting technical problems, identifying root causes, and implementing effective solutions. * Design, develop, and maintain automated workflows using Flow Designer or legacy workflows, to streamline and optimize internal business processes and improve efficiency. * Develop and maintain reports, dashboards, and performance analytics to monitor platform health, usage, and key performance indicators (KPIs) for management. * Assist in the implementation and maintenance of integrations between ServiceNow and other internal systems or third-party applications using APIs and IntegrationHub. * Create and maintain comprehensive technical documentation, including system configurations, procedures, and training materials. Provide training and guidance to end-users to ensure effective use of the platform. What You'll Need to Be Successful: * 5+ years of relevant experience (at least 3+ as a ServiceNow Administrator); professional services experience preferred. * The desire to take initiative and actively contribute to the team and the firm * The ability to communicate effectively and professionally. * Strong business acumen and the ability to learn the firm's financial and operational functions. * The mindset to provide superior service. * Strong understanding of ITIL frameworks and IT Service Management (ITSM) best practices. * Proficiency in ServiceNow scripting languages. * Experience with relational databases and data management within the ServiceNow platform. * Familiarity with web service integrations. * Excellent problem-solving, communication, and interpersonal skills, with a focus on internal customer service. * Ability to work both independently and as part of a collaborative, cross-functional team, contributing to the firm's overall success. * The ability to commute to our office in Chicago to comply with our hybrid work policy of 2-3 days per week in office. * Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience. * ServiceNow Certified System Administrator (CSA) certification. Cornerstone Research is offering a competitive market base salary for this position. The base salary range represents the low and high end of the salary range for this position in all eligible locations. This range may differ based on your geographic location and cost of living considerations. At Cornerstone Research, we believe compensation is more than just a base salary. We offer a competitive total compensation package that includes an annual performance bonus and comprehensive benefits such as flexible options for healthcare, paid time off, and retirement savings. Relocation assistance is not offered for this position. Boston: $72,000.00 - $92,200.00 Chicago: $68,200.00 - $87,300.00 New York: $73,200.00 - $93,700.00 Washington, DC: $70,700.00 - $90,500.00 We're looking for passionate individuals who share our firm's core values and can bring varied perspectives and experiences to our team. Who We Are: Cornerstone Research provides economic and financial analysis and expert testimony in all phases of commercial litigation and regulatory proceedings. We work with a broad network of testifying experts, including leaders from academia and industry, who are recognized for their depth of knowledge, accomplishments, and research. Our staff consultants contribute expertise in economics, finance, accounting, and marketing, as well as business acumen, familiarity with the litigation process, and a commitment to produce outstanding results. We're looking for passionate individuals who share our firm's core values and can bring varied perspectives and experiences to our team. The firm's uniquely collegial, supportive atmosphere makes Cornerstone Research a great place to work. We invest in our people in a host of ways, from providing meaningful learning and development opportunities to organizing memorable social events. To many, our culture and our people are the most exciting, enriching aspects of a Cornerstone Research career. Equal Employment Opportunity: Cornerstone Research provides Equal Employment Opportunities to all employees and applicants for employment without regard to legally protected categories, such as age, sex, gender, gender identity, race, color, creed/religious belief, medical condition, predisposing genetic characteristics or genetic information or testing, disability, marital status, pregnancy status, military status, veteran status, arrest or conviction record (except where permitted by law), sexual orientation, ethnic background, citizen status, ancestry, national origin, or any other consideration protected by federal, state or local law.

Healthcare Enterprise is looking for a Hands on Lead/Manager for their telecommunications team to join their team with their Unified Communications telecommunications group. This person will report directly to the Director of Telecommunications for the entire Hospital system. This group is a big team and they will be the support of the large end user environment of about 10,000 mobile devices and UC enterprise network. They could sit at multiple locations, some being North central Bronx Hospital or Bellevue Hospital or others that they support so needs to be flexible. This person will manage a team of 15 or more techs as well as support all UC service requests in Central office the Service-Now ticketing system. Participate in the evaluation of products and the use of communications equipment (UC, MDM, cabling equipment. They will handle procurement, coordinates oversees telecom and network repairs and problem resolution by vendors and processes.a They will also perform project and non-project related tasks and activities to support team goals and objectives as well as manage mobile phone recycle and inventory program Sort, file and maintains alphabetical, numerical, and subject filing systems. They will also add information and adding new staff/information and systems performance. Will maintain inventory of telecommunications devices and prepare a list of supplies to be ordered. Maintain all emergency telecommunication documentation and perform monthly invoice analysis, validation, and payment approval on wireless invoices to ensure compliance with vendor contracts. Will manage Service now ticket queue for both PBX and mobile and UC devices and perform monthly audits to determine if we should select a more cost-effective plan, or need to update our mobile catalog, and communicate concerns to managers. The Manager of Administration will provide technical and application support, demonstrate competent IT literacy, and ability to support the technology and applications in the functional areas (Clinical, Business Applications, Financial and Infrastructure Applications) the person in this role is responsible for the on-going support at level 2. Below is all that this manager will be involved in and should have a strong understanding around: • Understands the flow of information through the Financial, Business, Clinical and Infrastructure applications, • Responsible for documenting, researching and troubleshooting reported issues and requests, • Fosters a business-oriented culture and mindset driven by continual service improvement techniques, • Identifies and acts on opportunities for continuous improvement, • Understanding critical business process for supporting EITS Applications, • Triage requests or issues to ensure that our service level agreements (SLA) are achieved, • Assist with the Enterprise Service Desk call volume when needed, • Receive, prioritize, document and actively resolve end user help requests and Incidents, • Triage requests and Incidents to ensure accurate transfers and escalation, per service level agreements (SLA), • Track open tickets and monitor ticket progress per SLA, close ticket items when resolve, • Follow escalation and paging procedures to ensure SLAs are being met, • Provide support and services to users, seeking to resolve as many tickets as possible at level 1 and 2, • Provide a positive experience to users through meeting and exceeding customer expectations, and engendering confidence that tickets will be resolved, • Supervise and monitor staff, • Plan, assigns and reviews the work of subordinates., • Directs the preparation of departmental budgets in conjunction with other departmental managers., • Coordinates the activities of the various segments of the department to assure timely and economical completion of projects., • Directs the preparation of cost estimates for current and proposed projects, reflecting the cost of equipment, man and machine hours required., • Establishes, reviews and controls documentation standards, including the development and control of forms., • Directs the collection and analysis of data and reports concerning departmental operations, methods, personnel utilization, space and equipment., • Monitor daily quality of tickets, • A Baccalaureate Degree in Business Administration, Finance, Accounting or related fields; and,, • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Summary: Under general supervision and in accordance with established policies and procedures, the Systems Analyst position plays a critical role in supporting the Firm's user and technology infrastructure. This position involves extensive interaction with attorneys and support staff while maintaining strict confidentiality of personnel and Firm matters. The ideal candidate must demonstrate strong problem-solving skills, the ability to diagnose, resolve or escalate application, hardware and workflow issues, use soft skills with users and collaborate with the IT team members to implement fixes, enhancements, work on projects and help identify larger problems. Shift: Friday - 12am - 1pm Sat. & Sun. 12am - 12:30pm Essential Duties and Responsibilities: • Serve as initial point of contact for telephone and email inquiries regarding the Firm's software, hardware, and remote technologies directed to the Information Technology department, • Maintain a positive customer-service oriented attitude, patience, and the ability to work as a member of a team, • Troubleshoot and resolve software, hardware, operating system, and networking problems; repair and recover from hardware or software failures, virus infections and other issues; and document resolution on incident tickets, • Serve as initial point of contact for telephone and e-mail inquiries on the Firm's software applications, hardware, printers, and remote technologies directed to the Information Technology department., • Deliver exceptional customer service with patience, professionalism, and a collaborative team-oriented approach., • Ability to manage high-volume workloads in a fast-paced environment while performing essential duties while maintaining focus and resilience. Leveraging exceptional skills in personal organization, strong multitasking, time management, strategic planning, and effective project coordination., • Excellent problem-solving skills and methodology, clear and effective communication and strong interpersonal skills are essential., • Ensure timely updates and follow up on all open ticket-related inquires and effectively manage escalated calls routed to Interdepartmental teams., • Provide onsite desktop support, ensuring timely and effective resolution of users' issues and technical needs., • Provide occasional home visit support for attorneys in the Firm., • Respond to occasional after-hours/emergency support requests as needed., • Responsible for imaging, testing, installing and maintaining all end user IT equipment. This includes desktops, laptops, printers, and electronic devices, along with their associated software and peripherals., • Maintain accurate records of all maintenance, inventory and security measures associated with the Firm's inventory., • Safely lift and transport equipment weighing up to 50 pounds., • Stay current with emerging technological developments in software/hardware, systems and application support, and management and user support practices. This includes reading publications, participating in mail lists and on-line communities, attending conferences and workshops. Knowledge, Skills, and Abilities Required: • Experience providing telephone based technical support and/or desk side technical support., • Ability to communicate technical subjects to non-technical staff., • Proven track record of being detail-oriented, with outstanding follow-through., • Strong knowledge of PC systems and MAC systems (desktop and laptop), and wireless devices and printer hardware., • Experience supporting mobile devices or with Mobile Device Management platforms (Intune)., • Experience with entering and tracking tickets in an incident management system (ServiceNow)., • Knowledge of VOIP technology telephone system a plus., • Experience with Active Directory and MS Exchange., • Understanding the basic use of CMD and PowerShell., • Ability to troubleshoot wireless handheld devices (Android, iPhone, iPad, etc)., • Ability to troubleshoot remote technologies (RDP, VPN, F5, Global Protect, etc.)., • Strong adherence to IT compliance procedures and documentation standards., • Knowledge of Audio/Visual systems a plus. Education and Experience: • Associate degree in a computer-related discipline required (equivalent technical experience may substitute on a year-for-year basis)., • 1-3 years of experience in a technical environment., • Experience supporting Windows 10 and Windows 11, Office 2016 and Office 365, iManage, iWorks, Payne, Litera, and other legal specific applications., • Prior law firm experience a plus. Working Conditions: • Normal office environment with little exposure to excessive noise, dust, temperature, etc. Windows OS, MS Office, VPN, mobile devices, Macs, ticketing system, iManage, ServiceNow, legal experience Windows OS,MS Office,VPN,mobile devices,Macs,ticketing system Candidates must have excellent communication and customer service skills. Expert Level This is a Permanent position based out of New York, NY. The pay range for this position is $90000.00 - $105000.00/yr. Medical, Dental insurance, holiday pay, overtime pay, PTO, excellent retirement plan This is a fully onsite position in New York,NY. This position is anticipated to close on Apr 14, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Presidio, Where Teamwork and Innovation Shape the Future AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights. The Role Presidio is seeking a Senior Contact Center Engineer to join our national Contact Center & Customer Experience practice. This role is responsible for the design, implementation, and optimization of next-generation Contact Center as a Service (CCaaS) solutions, leveraging platforms from Cisco, Amazon Web Services, Genesys, and Five9, and integrating AI-driven capabilities from Google, Amazon, and Microsoft. You'll collaborate with cross-functional teams, partner ecosystems, and clients across industries to transform traditional contact centers into modern, AI-powered engagement platforms that deliver intelligent, seamless customer experiences. Responsibilities include: • Lead design and deployment of CCaaS and hybrid contact center solutions using Cisco Webex Contact Center, Amazon Connect, Genesys Cloud CX, and Five9., • Architect AI-enhanced customer experiences through conversational AI, speech recognition, and automation tools such as Google Dialogflow, AWS Lex, and Microsoft Copilot frameworks., • Develop and integrate APIs between contact center, CRM, WFO/WFM, analytics, and AI systems., • Collaborate with clients to translate business requirements into scalable, cloud-first architectures., • Drive solution standardization and reusable frameworks to accelerate delivery and improve quality., • Provide Tier 3 engineering support, performance tuning, and troubleshooting across multi-vendor environments., • Serve as a trusted advisor to customers on technology modernization, AI adoption, and omnichannel strategy., • Mentor and support junior engineers through knowledge sharing and best practices documentation. Required Skills and Professional Experience • 5+ years of proven hands-on experience designing, implementing, or supporting modern Contact Center or CCaaS platforms (Cisco, AWS, Genesys, or Five9)., • Bachelor's degree in Computer Science, Engineering, or related field, or equivalent professional or military experience., • Working knowledge of cloud ecosystems and DevOps principles-including AWS, Azure, or GCP., • Demonstrated experience integrating AI/ML solutions (Dialogflow, Lex, Azure AI, Copilot, etc.) with CCaaS workflows., • Familiarity with serverless development and API-driven architectures (Lambda, Node.js, Python, JavaScript, REST)., • Exposure to CRM and WFO/WFM integrations (Salesforce, ServiceNow, Verint, Calabrio, etc.)., • Understanding of Infrastructure as Code (IaC) tools (CloudFormation, Terraform, or CDK) and automation frameworks., • Strong troubleshooting, diagnostic, and analytical skills in complex multi-platform environments., • Knowledge of Speech Analytics, Generative AI, and intelligent routing in customer experience platforms., • Experience developing custom integrations or microservices supporting CCaaS functionality., • Understanding of identity, access management, and data security within cloud environments (SAML, OAuth, IAM)., • Familiarity with data analytics and reporting pipelines leveraging AI for customer insight. Your future at Presidio JoiningPresidiomeans stepping into aculture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise inAI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here,your impact is real.Whether you're harnessing the power ofGenerative AI, architecting resilientdigital ecosystems, or drivingdata-driven transformation, you'll be part of a team that is shaping the future. Ready to innovate? Let's redefine what's next-together. About Presidio At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit . Applications will be accepted on a rolling basis. Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances. To read more about discrimination protections under Federal Law, please visit: If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to . Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs. #LI-JH1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the ___ notice from the Department of Labor.

Summary: Under general supervision and in accordance with established policies and procedures, the Systems Analyst position plays a critical role in supporting the Firm's user and technology infrastructure. This position involves extensive interaction with attorneys and support staff while maintaining strict confidentiality of personnel and Firm matters. The ideal candidate must demonstrate strong problem-solving skills, the ability to diagnose, resolve or escalate application, hardware and workflow issues, use soft skills with users and collaborate with the IT team members to implement fixes, enhancements, work on projects and help identify larger problems. Shift: Monday - Friday 12 am (midnight) - 8 am Essential Duties and Responsibilities: • Serve as initial point of contact for telephone and email inquiries regarding the Firm's software, hardware, and remote technologies directed to the Information Technology department, • Maintain a positive customer-service oriented attitude, patience, and the ability to work as a member of a team, • Troubleshoot and resolve software, hardware, operating system, and networking problems; repair and recover from hardware or software failures, virus infections and other issues; and document resolution on incident tickets, • Serve as initial point of contact for telephone and e-mail inquiries on the Firm's software applications, hardware, printers, and remote technologies directed to the Information Technology department., • Deliver exceptional customer service with patience, professionalism, and a collaborative team-oriented approach., • Ability to manage high-volume workloads in a fast-paced environment while performing essential duties while maintaining focus and resilience. Leveraging exceptional skills in personal organization, strong multitasking, time management, strategic planning, and effective project coordination., • Excellent problem-solving skills and methodology, clear and effective communication and strong interpersonal skills are essential., • Ensure timely updates and follow up on all open ticket-related inquires and effectively manage escalated calls routed to Interdepartmental teams., • Provide onsite desktop support, ensuring timely and effective resolution of users' issues and technical needs., • Provide occasional home visit support for attorneys in the Firm., • Respond to occasional after-hours/emergency support requests as needed., • Responsible for imaging, testing, installing and maintaining all end user IT equipment. This includes desktops, laptops, printers, and electronic devices, along with their associated software and peripherals., • Maintain accurate records of all maintenance, inventory and security measures associated with the Firm's inventory., • Safely lift and transport equipment weighing up to 50 pounds., • Stay current with emerging technological developments in software/hardware, systems and application support, and management and user support practices. This includes reading publications, participating in mail lists and on-line communities, attending conferences and workshops. Knowledge, Skills, and Abilities Required: • Experience providing telephone based technical support and/or desk side technical support., • Ability to communicate technical subjects to non-technical staff., • Proven track record of being detail-oriented, with outstanding follow-through., • Strong knowledge of PC systems and MAC systems (desktop and laptop), and wireless devices and printer hardware., • Experience supporting mobile devices or with Mobile Device Management platforms (Intune)., • Experience with entering and tracking tickets in an incident management system (ServiceNow)., • Knowledge of VOIP technology telephone system a plus., • Experience with Active Directory and MS Exchange., • Understanding the basic use of CMD and PowerShell., • Ability to troubleshoot wireless handheld devices (Android, iPhone, iPad, etc)., • Ability to troubleshoot remote technologies (RDP, VPN, F5, Global Protect, etc.)., • Strong adherence to IT compliance procedures and documentation standards., • Knowledge of Audio/Visual systems a plus. Education and Experience: • Associate degree in a computer-related discipline required (equivalent technical experience may substitute on a year-for-year basis)., • 1-3 years of experience in a technical environment., • Experience supporting Windows 10 and Windows 11, Office 2016 and Office 365, iManage, iWorks, Payne, Litera, and other legal specific applications., • Prior law firm experience a plus. Working Conditions: • Normal office environment with little exposure to excessive noise, dust, temperature, etc. Windows OS, MS Office, VPN, mobile devices, Macs, ticketing system, iManage, ServiceNow, legal experience, Intune Windows OS,MS Office,VPN,mobile devices,Macs,ticketing system Candidates must have excellent communication and customer service skills. Expert Level This is a Permanent position based out of New York, NY. The pay range for this position is $90000.00 - $105000.00/yr. Medical, Dental, holiday pay, PTO, retirement plan This is a fully onsite position in New York,NY. This position is anticipated to close on Apr 15, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

NOC Technical Support Specialist • Consulting Role , onsite in Brooklyn, NY, Shift work, must be able to work overnight shifts as needed RedStream Technology is recruiting a NOC Technical Support Specialist to work in a 7x24x365 operations center. The responsibilities of this position includes triaging, troubleshooting, and resolution of monitored events and monitoring network performance utilizing provided software tool sets . The position also includes escalation and outage reporting within identified timeframes. Technologies supported include Windows Desktops, Windows Servers, Linux Servers, networking devices (switches, routers and firewalls) and application and operating system software. Minimum Qualifications: • 1+ years of technical support experience in a customer-facing IT service organization, • Network Monitoring System experience with systems such as Solarwinds, ScienceLogic, or similar platforms, • Microsoft Windows 10 Operating System (OS) support experience, • Remote or virtual machine support experience is a plus, • RedHat Enterprise Linux (RHEL) 8.x experience is a plus, • Experience with endpoint administration for security, patch, and backup management, • Use of an IT Service Management Tool (ITSM) such as ServiceNow or Remedy for incident, problem, and change management, • Exceptional written, listening and verbal communication skills, • Ability to work in a fast-paced environment while remaining level-headed and professional at all times, • Must be able to work in a rotating shift environment such as four tens either on day or night shift, • Must be able to work local and major holidays as part of a rotating shift environment, • Pay rate depends on experience., • Must be a resident of NYC, • A background check will be required prior to starting

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C) Onsite daily in New York, NY (10004) Pay up to $40/hr. (No PTO and No Paid Holidays) The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred. The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory. Responsibilities: • Be the face of IT to corporate employees in the respective office location., • Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc)., • Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided., • Work to improve the procurement and asset management practices for IT hardware and software., • Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely., • Work with Finance and IT leadership to manage budgets and costs for IT spend., • Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques., • Execute standard Onboarding & Offboarding processes for employees joining and leaving the company., • Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications)., • Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve., • Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions., • Participate in after-hours, on-call support rotation. Required Skills: • 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows), • Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation., • Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy., • Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity., • Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira., • Customer focused approach to delivering excellent service and support to internal customers. The estimated pay range for this position is USD $39.00/Hr. - USD $40.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

• Job Type: Officer of Administration, • Regular/Temporary: Regular, • Hours Per Week: 35 Reporting to the Directors, Human Resources & Faculty Affairs, the Manager, Human Resources & Faculty Affairs will be responsible for overseeing the day-to-day human resources, faculty affairs and payroll functions within the Basic Science Pod. The Basic Science Pod focuses on providing cost effective, operational and transactional services through a standardized model. We offer in-depth subject matter expertise and knowledge to ensure compliance with University policies. The incumbent will also function as team lead and will be responsible for managing staff. The ideal candidate is enthusiastic with a focus on customer service, problem-resolution, creativity and innovation. This position offers great opportunities to build, enhance, and develop processes in a highly fast-growing environment. Responsibilities • Recruitment, • Obtain required approvals to post positions in Columbia University application systems (TalentLink, Interfolio) and relevant publications and/or websites;, • Manage hiring transactions within application systems;, • Participate in the recruitment process as needed, including pre-screening candidates and reference verification;, • Onboarding, • Communicate with candidates, hiring managers and leadership regarding the hiring process;, • Provide, obtain and process necessary hiring documents in HRIS systems and paper submissions;, • Process, monitor, and track incoming Visiting Research Interns and short-term visitors or observers;, • Schedule orientation and assist with timesheet population for new hires., • Faculty Affairs, • Facilitate and track all aspects of appointments, promotions, reappointments, and credentialing for faculty (clinical and research), officers of research, student officers and other medical staff;, • Interpret procedures related to faculty ranks and title structure as defined by the University faculty handbook and university statutes in collaboration with the Office of Faculty Affairs;, • Liaise with International Student & Scholars office to complete Visa processing and extensions for international hires and employees;, • Process letter of non-renewal (LON) requests, stipend terminations and resignations;, • Assist the Chair's Office with the Committee on Appointments and Promotions (COAP) and the Tenure process;, • Review, edit and post Faculty and Research positions in the University's Academic Search and Recruiting (ASR) and posting of job advertisements in outside sources/websites., • Payroll/Compensation Changes, • In partnership with the Payroll Office, process union, non-union and casual employee payroll needs for the department;, • Maintain timesheets and accrual balances for support staff, non-union support staff, and part-time employees using TLAM;, • Review and complete all HRCULES requests for promotions/reclassifications;, • Assist with the annual salary and zero-salary roster;, • Employee & Labor Relations, • Provide support to the HR Directors and leadership pertaining to employee & labor relation issues (including grievance resolution, disciplinary action, and termination)., • Compliance:, • Track and ensure compliance concerning I-9 processing, Annual Hospital Training, Influenza Program, HIPAA Training, Conflict of Interest, Medical Surveillance, Upcoming/Past Visa End Date Status, etc. Systems and Project Work • Use ServiceNow HR Ticketing System and HRCULES to effectively manage all requests and communicate with HR/FA team and department administrators., • Maintain and update employee records. Upload and save all employee forms and documents into record keeping system., • Participate in improvement processes initiatives in conjunction with pod team members., • Supervisor Responsibilities:, • Train and guide HR/FA Generalists on all transactional processes;, • Assist Generalists with identification of key priorities and problem-resolution, as required;, • Meet weekly with Department Administrators to review task list and provide updates., • Requires a bachelor's degree or equivalent in education and experience, plus four years of related experience., • The candidate must have the following skills:, • Be able to demonstrate excellent organizational, analytical, critical thinking, interpersonal, superior verbal and written communication skills, be detail oriented, be able to make quick and precise decisions based on experience and knowledge;, • Strongly motivated and have strong interpersonal skills;, • Have highly proficient Microsoft Office skills, be comfortable working with databases and computerized financial systems; Columbia University is committed to the hiring of qualified local residents.

• Job Type: Officer of Administration, • Regular/Temporary: Regular, • Hours Per Week: 35 Reporting to the Manager, Support Services; the Service Specialist is responsible for administration, monitoring, and providing support for escalated tickets. The position is vital for ensuring the availability, security, and performance of our on-prem and cloud services, all while optimizing costs and maintaining compliance standards. The Service Specialist's responsibilities include documenting, implementing, and executing operational tasks and business processes related to academic and research applications, as well as in-house LTI tools, feeds, and databases. We are looking for a proactive individual with strong interpersonal skills, excellent analytical capabilities, the ability to work effectively in a collaborative research and academic environment, and exceptional written and verbal communication skills. The successful candidate should also be able to explain technical concepts to both technical and non-technical audiences. Responsibilities • Possesses in-depth knowledge of the various Academic IT systems (Canvas, Panopto, Zoom, Plagiarism, Grading and Polling and Survey Apps etc.), • Delivers comprehensive technical support to end users, adeptly identifying and troubleshooting intricate system anomalies., • Utilizes diagnostic protocols, employs debugging techniques, and implements root cause analysis to ensure swift issue resolution within the Academic IT systems landscape, encompassing Canvas, Panopto, Zoom, Plagiarism detection tools, Grading systems, and Polling/Survey Apps., • Works with the manager and other Service Specialist(s) to develop implementation and rollout plans for services, including onboarding of new customers, migration from other platforms, training for end users., • Participates in administering, managing, and troubleshooting applications as necessary., • Conducts workshops, prepares how-to documents, videos, and troubleshooting guides for end users., • Writes and conducts QA test plans, and system integrity checks., • Writes application support documentation for both end users and other support teams. Identifies opportunities for training CUIT Service Desk specialists to improve first-contact issue resolution., • Works with the academic and research development, business analysts and services group addressing application support requests via CUIT's incident management process, systems updates, resolving issues and escalating to members of the development team when necessary., • Participates in team "on-call" rotations, occasionally requiring after-hours and weekend work., • This position requires occasional on-call duty or off-hours support for critical issues., • Monitors security and compliance controls and stays updated on industry best practices and compliance regulations related to cloud security., • Bachelor's degree and/or its equivalent., • Minimum 3-5 years' related experience., • Must possess a strong IT support background as well as proven skills at leveraging technologies and working collaboratively., • Must have solid understanding of programming and web application development and database concepts and be able to organize and assume responsibility for assigned projects., • Experience with end user web-based application testing., • Must possess strong analytical skills and be able to formulate solutions to address IT issues., • Ability to handle multiple tasks with competing deadlines is required., • Must be resourceful and able to troubleshoot and resolve complicated technical issues., • Must be motivated to learn and adapt new technologies as needed or required., • Good judgment and excellent verbal and written communication skills are essential., • Ability to work with minimal supervision., • Knowledge of SDLC Lifecycle and service delivery tools such as ServiceNow or any other ticketing system., • Experience in IT service delivery in a complex higher education environment., • Proven experience in cloud applications, with expertise in platforms such as AWS, Azure, or Google Cloud Columbia University is committed to the hiring of qualified local residents.

ServiceNow Platform Developer Cooley is seeking a ServiceNow Platform Developer to join the Technology Platforms and Applications team. Position summary: Cooley Technology embraces a culture of customer service excellence, and all members of the department are expected to move this agenda forward. We are dedicated to leveraging advanced technologies to optimize firm technical operations and deliver impactful business outcomes. The ServiceNow Platform Developer is responsible for the development, and implementation of ServiceNow solutions across multiple domains. This role focuses on Hardware Asset Management ("HAM"), Software Asset Management ("SAM"), Strategic Portfolio Management ("SPM"), and Security Operations ("SecOps"), including Vulnerability and Incident Response. Additional responsibilities include Employee Center, Workspaces, AI features, HR Service Delivery, and core platform capabilities. The ServiceNow Platform Developer will also support ongoing ITSM processes while delivering new initiatives in Asset Management, SecOps, SPM, and HR. Specific duties and responsibilities include, but are not limited to, the following: Position responsibilities: • Design, configure, and implement ServiceNow solutions with a focus on ITAM, • Experience with ITOM modules (Discovery, Event Management, Service Mapping), • Implement and enhance SecOps modules (Vulnerability Response, Security Incident Response), • Manage and maintain ongoing ITSM workflows (incident, problem, change, request), • Build custom applications, workflows, and integrations following ServiceNow best practices, • Enhance user experience through Workspaces, Employee Center, and AI-powered features, • Automate asset lifecycle management from procurement to decommissioning, • Develop dashboards, reports, and KPIs to provide actionable insights for IT and business leaders, • Collaborate with stakeholders to translate business requirements into technical solutions, • Support upgrades, patching, and continuous improvement of the ServiceNow platform, • Manage HR Service Delivery by automating and improving employee-facing workflows, • Lead development and delivery of SPM to support portfolio planning, tracking, and governance, • Ensure compliance with governance standards, security policies, and performance requirements, • Provide technical support, troubleshooting, and root-cause analysis for ServiceNow issues, • Stay current with ServiceNow platform releases and recommend adoption of new features, • Work closely with the Technology and Platforms Applications management team to develop short and long-term strategies, • Work with various ServiceNow stakeholders, drive innovation, establish new approaches on improving productivity, • Ensuring 24/7 access to ServiceNow applications that are continually protected and on-line, • Constant tracking bugs, fixes, and testing of mission-critical applications, • Research anomalies and workarounds, • Design proper update and backup procedures, documentation of same, including functioning rollback plans, • Responsible for change control and coordination of the release management process for ServiceNow, • Evaluate and report on the health of firm's ServiceNow instances, • Ensureplatformalignmentwiththebusinessstrategy, • Provideconsultativetechnicalleadershiptotheplatformteam, • All other duties as assigned or required Skills and experience: Required: • After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications, • Ability to work extended and/or weekend hours, as required, • 5+ years direct applicable experience (e.g., technical-related experience specializing in ServiceNow development, architecture, and implementations). Senior level candidates must have 6+ years' experience., • Expertise in HAM and SAM (ITAM), • Experience leading SPM and SecOps (Vulnerability Response, Security Incident Response) initiatives, • Experience with CMDB and ITOM (Discovery, Service Mapping, Event Management), • Proficiency with ServiceNow scripting (JavaScript, Glide API, Business Rules, Client Scripts), • Strong understanding of ITIL processes (incident, problem, change, asset, portfolio), • Expertise and experience with ServiceNow and a focus on experience with discovery, and configuration management (CMDB), • Expertise with scripting languages such as JavaScript, Python, or PowerShell Web service proficiency (REST, SOAP) as well as XML and JSON knowledge, • Bachelor'sdegreeor equivalent incomputerscienceor related information systems experience, • Advanced degree in related disciplines, • Strong technical writing and documentation experience, • Familiarity with HR Service Delivery workflows, • Experience with Service Portal, Catalog Items, Flows/Workflows, and Integrations (REST/SOAP APIs), • Experience supporting and managing implemented ITSM processes, • ServiceNow expertise (supporting modules, configuration changes, identify performance issues), • Extremely proficient in ServiceNow as well as experience in interpreting the AJAX/JavaScript code to identify where ServiceNow templates can be used versus customization, • AJAX and Javascript knowledge to interpret code and help provide customization advice, • Strong understanding of SPM (Strategic Portfolio Management), • ServiceNow certifications (CSA, CAD, ITAM/ITOM/SecOps/SPM Implementation Specialist)Extensive experience as a ServiceNow developer, with proficiency in scoped application development, platform customization, and scripting (JavaScript, Glide API), • Strong knowledge of ServiceNow ITOM (Discovery, Service Mapping) and ITAM modules, • Proven ability to design and manage integrations with external systems using REST, SOAP, and custom connectors, • In-depth understanding of CMDB data models, relationship mapping, and governance, • Expertise in asset lifecycle automation and alignment with ITIL processes, • Experience with Workspaces, Employee Center, and AI features, • Familiarity with hybrid cloud environments and integration challenges, • Advanced knowledge of asset lifecycle automation and alignment with ITIL practices, • Prior law firm experience Competencies: • Outstanding problem solver and ability to lead by example, • Strong quantitative, analytical, strategic thinking and orientation to detail, • Relies on experience and judgment to plan and accomplish goals, • Exceptional customer service,initiative, and get-it-done attitude, • Self-motivated with a strong desire to contribute to the success of the department and company, • Communicate effectively at all levels within the organization, • Flexible and agile, ability to reprioritize with changes in the business, • Ability to work independently and under pressure in a fast-paced environment, • Ability to meet deadlines and effectively complete operational and project-based assignments, • Strong organizational skills including time and task management, • Attributes expected of all candidates include responsibility, honesty, reliability, initiative, patience, attention to detail, determination, taking pride in one's work, and a desire to learn, • Interpersonal skills necessary to interact and work productively as part of the Technology team, delivering high quality services to the firm and our clients, • Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences, • Service oriented mentality, high sense of ownership of the problems and requests assigned, focus on managing and resolving issues in a timely fashion, establishing, and maintaining communication with technology customers to keep them updated with status of their requests, initiating, and performing changes on the production systems and proactively escalating any issues that cannot be resolved within the established timeframes Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE. The expected annual pay range for this position is $115,000 - $170,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate. Senior level candidates may be considered for this position and would be eligible for a higher salary range based on experience. We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.

• Job Type: Officer of Administration, • Regular/Temporary: Regular, • Hours Per Week: 35 The Director, HR/FA will be responsible for optimizing processes in support of the school's organizational goals. Utilizing a hands-on, collaborative approach and decision-making process, this position assists in the development of HR strategies and implementation of human resources best practices in talent acquisition, employee/labor relations, professional development and engagement, compensation, and performance management. The Director will utilize a ticketing system, to track and monitor processes to ensure a consistent and efficient workflow. S/he will also identify inefficiencies and recommend improvements as needed. The ideal candidate is enthusiastic with a focus on customer service, problem-resolution, proven project management experience, creativity and innovation. The incumbent will direct and/or provide counsel with respect to employee and labor relations, progressive discipline, compensation, and policies and procedures interpretation and communication. The incumbent will also act as the department's liaison for internal and external constituents to ensure compliance with institutional policies, federal and state regulations, employment laws and internal controls. Other related duties as assigned. Responsibilities People Management and Professional Development • Oversee the department's HR/FA team to ensure team members are meeting defined deliverables such as, quality customer service, timely and accurate delivery of information, and ensuring meeting compliance needs. Responsible for their professional development, engagement, and overall performance., • In collaboration with the Sr. Director of HR/FA, Pod leadership and other subject matter experts, provide training and education related to HR/FA operations and develop and maintain Job Aids for operational systems and processes., • Provide leadership training and guidance on various topics related to organizational needs. Talent Acquisition/Recruitment • Set Talent Acquisition and recruitment workflows and objectives in alignment with department stakeholders' goals and University guidelines., • Liaise with internal and external constituents to resolve issues and to ensure timely processing of new-hire/appointments and other related transactions., • Utilize HR Request/Ticketing System to review HR/FA transactions to ensure requests are processed on time and accurately., • Manage the recruitment of staff through use of Columbia's job site (Talentlink and ASR/Interfolio) as well as use of external sites. Train staff to ensure use of best practices., • Manage the pre-boarding and on-boarding process used by the HR/FA team to ensure use of best practices. This includes ensuring effective management and compliance of the I-9 process; completing pre-hire background checks, processing all new hires and any employment related changes., • In collaboration with the POD Sr. Director and school leadership, develop and oversee Service Level Agreements (SLAs) for key requests., • Work with HR/FA team to complete requests in a timely manner and in compliance with established SLAs and other Columbia University established deadlines., • Demonstrates skills at troubleshooting problems to determine the best solution(s)., • Escalate time-sensitive or high priority issues to Sr. Director in a timely manner., • Identify gaps and inefficiencies, provide standardization and improvement to all HR operational processes/systems. Incorporate feedback into a continuous improvement initiative to make HR transactions more efficient and more accurate; collaborate with technical teams as required for the work., • Manages HR/FA team to work with the Office of Faculty Affairs to manage the onboarding process so that new faculty and other academic officers are able to on-board smoothly and function in the capacity for which they were hired., • Oversees the reappointment process. Works with colleagues in the department to manage the reappointment process with focus on adherence to deadlines. Compensation • Conduct compensation reviews/analysis to ensure internal and market equity and work with departmental leadership in creating comprehensive compensation plans;, • Conducts internal reviews to ensure compensation structure meets best practices and is equitable. Raises and addresses concerns as needed., • Work with department finance to manage salary roster process and ensure all positions, vacancies and promotions/salary increases and salary allocations are implemented in alignment with the budget and in a fair and equitable fashion. Employee Engagement • Proactively responds to employee relations issues. Escalates all employee concerns, issues or complaints to Sr. Director of the Medicine POD. All issues related to harassment allegations and civil rights complaints will be escalated to Sr. Director and other key stakeholders within the department, school, CUIMC HR and medical center as relevant and appropriate., • Builds and maintains working relationship with union delegates and CUIMC Labor Relations team and adheres to terms of labor contract by monitoring day-to-day implementation of policies concerning wages, hours and working conditions., • Provide counsel, guidance and direction to employees/faculty and management on employee relations, conflict management, and performance management issues; conducting investigations and terminations, as appropriate. Compliance and Immigration • Ensure the department follows all ISSO policies and procedures. Maintain communication with ISSO as appropriate., • Oversee and ensure compliance concerning I-9 processing, HIPPA Training, Conflict of Interest, Medical Surveillance, Upcoming/Past Visa End Date Status, etc. Off Boarding • Use ServiceNow HR Ticketing System to effectively manage all requests via reports and dashboards and communicate with the HR/FA team., • Manage special projects as designated by the Associate Vice Dean for Human Resources/CAO. Bachelor's degree plus five (5) years of related experience, or the equivalent in education, training and experience. Preferred Qualifications Master's degree in a related field preferred. HRCI/SHRM Certification desirable. Experience in university, academic environment or healthcare environment a plus. Experience in a unionized environment preferred. Other Requirements: Previous management experience required. Excellent oral and written communication, interpersonal, organizational, problem-solving and analytical skills required. Proven ability to communicate collaboratively and effectively with all levels of staff and faculty. Excellent customer service skills with an aptitude for diplomacy, building relationships, reaching consensus and collaborating, negotiation, and managing expectations. Experience using Visual Vault, and PeopleSoft strongly preferred. Able to meet strict deadlines in a high-volume, multi-tasking environment is essential. Working well under pressure and in delicate, highly emotional situations is necessary for success in this role. Equal Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents.

Keywords: cybersecurity BI business intelligence banking SEC exchange commission NIST ISO GRC servicenow archer CISSP CRISC CISA CISM CEH CCSP KRI KPI. Cybersecurity Business Intelligence and Reporting Specialist Report directly to the Head of the IT Security Strategy, contribute to, and support the

This Jobot Job is hosted by: Amanda Preston Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $160,000 - $200,000 per year A bit about us: Diversified global enterprise operating at the intersection of media, information services, and technology. With a long-standing history of innovation and reinvention, we support a broad portfolio of businesses spanning digital media, financial services, healthcare, data analytics, and software-driven platforms. Why join us? This is a chance to build the future of automation at enterprise scale. You won’t be maintaining legacy processes—you’ll be designing how systems integrate, how data flows in real time, and how AI-driven automation transforms IT operations. You’ll have the autonomy to shape the roadmap, deliver visible wins quickly, and influence how a large organization modernizes asset management and governance. If you’re a hands-on engineer ready to step into automation and AI leadership, this role offers real ownership, meaningful impact, and the opportunity to leave behind systems that are smarter, faster, and built to last. Job Details Director, Asset Automation & Systems Integration Job Description About the Role We are seeking a forward-thinking and highly technical Director of Asset Automation & Systems Integration to lead the transformation of enterprise asset management capabilities. This role goes far beyond traditional IT asset management. It is focused on building the foundation for a fully automated, AI-enabled future where disparate systems integrate seamlessly, data flows automatically, and manual reconciliations are eliminated. The ideal candidate is a hands-on technologist with proven experience in systems integration, automation, and modern infrastructure engineering. This role manages a small, established asset management team, but the primary focus is on designing and delivering next-generation solutions: connecting critical data sources to the CMDB, developing live integrations, enabling AI-driven automation, and shaping the long-term roadmap for automation and digital workforce capabilities. This is a rare opportunity to build the future of IT operations at scale and is well suited for an engineer with an identity, cloud, or network background who is ready to expand into AI and automation leadership. Key Responsibilities Systems Integration & Automation Design, build, and maintain integrations between CMDB platforms, identity systems, security tools, cloud services, and network portals. Evaluate failed or inefficient integrations, conduct retrospectives, and recommend scalable, sustainable solutions. Create and execute a technical roadmap to achieve live, automated data flows across the enterprise. AI & Automation Roadmap Drive adoption of AI tools and autonomous agents to enhance IT operations. Partner with automation teams to leverage shared toolkits and establish best practices. Position the asset management function for a future where governance and operations are highly automated. Leadership & Stakeholder Management Manage and mentor a team of asset management professionals, guiding them toward higher-value, automation- and AI-driven work. Collaborate closely with infrastructure, identity, cloud, network, and security engineering leaders. Engage senior leadership, providing clear updates, recommendations, and strategic guidance on automation initiatives. Strategic Delivery Deliver near-term automation wins while building toward long-term AI-enabled capabilities. Collect, analyze, and synthesize input from engineering and security teams to ensure the CMDB contains meaningful, actionable, and trusted data. Own retrospectives on unsuccessful initiatives and propose cost-effective, technically sound alternatives. Qualifications Technical Expertise (any of the following) Identity Engineering: Experience with modern identity platforms such as SailPoint, Okta, or equivalent. Cloud Engineering: Azure, AWS, or Google Cloud with hands-on experience in integrations and automation. Network Engineering: Strong experience with network portals, device integrations, and providers (e.g., Cisco, Meraki, Palo Alto). Required Skills Proven experience designing and implementing integrations across enterprise systems. Deep technical understanding of automation concepts, APIs, and system interoperability. Strong knowledge of data normalization, deduplication, and synchronization. Ability to create and execute a technical roadmap. Curiosity and demonstrated aptitude for AI and emerging automation technologies. Preferred Qualifications Prior leadership or small-team management experience. Experience with ServiceNow CMDB or equivalent platforms. Strong business acumen, with the ability to balance cost, efficiency, and risk in technical decision-making. Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

Great company culture/ Excellent opportunity/ Relocation Assistance This Jobot Job is hosted by: Billy Mewton Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $40 - $45 per hour A bit about us: We are currently seeking an experienced Electrician to join the manufacturing team of one of our esteemed clients. As an Electrician, you will play a critical role in maintaining and troubleshooting electrical systems and equipment to ensure optimal performance and safety within the manufacturing facility. The ideal candidate will have a strong background in industrial electrical systems, excellent problem-solving skills, and a commitment to quality and safety. Why join us? • Health Insurance, • Vision, • Dental, • PTO, • Life Insurance, • 401k + Match, • Short-Term Disability, • Long-Term Disability, • Tuition Reimbursement Job Details Job Details: We are currently seeking a highly skilled and experienced Permanent Electrician to join our dynamic team. This is an exciting opportunity to work on a wide range of electrical systems, including AC, power plants, wiring, and PLC. The ideal candidate will have extensive experience in all these areas, with a proven track record of success in maintaining, troubleshooting, and repairing complex electrical systems. This is a full-time position, offering a competitive salary and benefits package, with opportunities for professional development and advancement. Responsibilities: 1. Install, maintain, and repair electrical control, wiring, and lighting systems., 2. Perform general electrical maintenance on AC systems, power plants, and other related equipment., 3. Inspect transformers and circuit breakers and other electrical components., 4. Troubleshoot electrical issues using appropriate testing devices., 5. Read and interpret electrical and mechanical drawings, schematics, blueprints, and specifications to perform assigned tasks., 6. Repair and replace equipment, electrical wiring, or fixtures., 7. Follow National Electrical Code state and local building regulations., 8. Conduct routine maintenance and testing on commercial and domestic electrical systems., 9. Ensure good quality workmanship which upholds company standards, complies with building codes, and follows safety requirements., 10. Work independently in troubleshooting and providing solutions to unresolved maintenance problems. Qualifications: 1. Proven experience as an electrician., 2. Experience in industrial and/or commercial electrical systems., 3. Demonstrable ability to use electrical and hand tools (e.g. wire strippers, voltmeter etc.) and electrical drawings and blueprints., 4. Thorough knowledge of safety procedures and legal regulations and guidelines., 5. Excellent critical thinking and problem-solving ability., 6. Excellent physical condition and flexibility to work long shifts and overnight., 7. Diploma in relevant vocational training or successfully completed apprenticeship as an electrician., 8. Valid license to practice the profession., 9. Proven experience with AC, power plant systems, wiring, and PLC., 10. Excellent problem-solving and communication skills., 11. Ability to work independently and as part of a team., 12. High level of integrity and professionalism., 13. Must have a minimum of 2+ years of experience in a similar role. This is a fantastic opportunity for an experienced electrician who is looking to take the next step in their career. If you have the necessary skills and experience, we would love to hear from you. Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

• Job Type: Officer of Administration, • Regular/Temporary: Temporary, • Hours Per Week: 15-20 University Life is a central division that supports all Columbia students by fostering an inclusive, connected University community across Columbia's 17 schools and all campuses. We serve as a hub for student engagement, cross-school collaboration, and coordinated University-wide initiatives that strengthen the student experience. Our work is grounded in building trusted relationships across the institution so that students can access the resources, opportunities, and support systems they need to succeed. We advance student well-being, and personal development through programs, policies, and partnerships that encourage connection, leadership, and dialogue across diverse experiences and perspectives. Guided by our core values of connection, integrity, respect, service, and continuous learning, we are committed to creating environments where students feel welcomed, supported, and empowered throughout their academic journey. Through close collaboration with students, faculty, and staff, University Life champions a Columbia defined by community citizenship, and holistic support; one where every student can participate fully in campus life and contribute meaningfully to our shared University community. The Administration & Operations team provides operational, financial, human resources, event management, and communications support to University Life staff, students, and institutional partners. Through strong relationships, collaborative problem-solving, and informed policy guidance, the team strengthens the division's capacity to serve the University community effectively. The team also fosters a shared sense of purpose by coordinating team-building experiences and professional development opportunities. Administration & Operations serves as a central support for the Division, allowing University Life teams to focus on their core missions, initiatives and programs. Position Overview Reporting to the Assistant Director of Facilities, IT & Operations (AD), the IT Coordinator works closely with the AD, to provide general IT support, including tech management, basic A/V support, troubleshooting and training to the Division. Responsibilities Technical Support * Provide first-level support for hardware, software, and peripheral issues across Windows and macOS devices (onboarding, offboarding and routine ongoing support). * Provides basic A/V support (including maintenance and storage) for meetings and events as determined by UL Operations leadership. * Support user account access, email configuration, password resets, and connectivity for desktops, laptops, printers, and mobile devices. * Respond to ServiceNow inquiries or concerns with accuracy and completeness. * Escalate complex or unresolved issues to senior staff following defined procedures. Process & Systems Support * Work with CUIT to support technology deployments, hardware imaging, and device installations, including submitting tickets to CUIT on behalf of UL staff. * Help maintain shared devices and technology in all meeting/event spaces, conference rooms, and classrooms. Ensure devices, software, hardware are updated and readily available for use. * Participate in system maintenance activities, software rollouts, and management of drives and folders. * Assist with inventory tracking and keeping an accurate log of loaner devices, device warranty and storage. * Support the AD with reviewing and tracking IT-related expenses in Pinnacle (University's IT system) and relevant UL Finance budget sheets on a monthly basis. Customer Service * Deliver support in person, by phone, and via remote tools with a focus on professionalism, patience, and clarity. * Submit and track ServiceNow tickets to CUIT as determined by the AD. * Set expectations for issue resolution timelines and follow up to confirm issue closure. * In conjunction with AD, provide necessary IT training. * Promote a positive customer service experience, even during high-volume periods. * Support team goals and service level agreements in coordination with other IT groups. * Assist more experienced staff with project-based work or documentation tasks. * Participate in team meetings and contribute to a culture of accountability and learning. Other * Assists the AD and Executive Director with special projects. * Serves as backup to the Facilities Coordinator. * Perform other related duties and responsibilities as assigned. Minimum Qualifications * Bachelor's degree and/or its equivalent. * Minimum of 0-2 years of related experience. * Strong communication, interpersonal and organizational skills. * Computer literacy including MS Office, and Google Suite. * Must be able to manage multiple competing priorities and projects. * Ability to be steady and sensitive in highly emotional situations. * Must consistently exercise confidentiality, discretion and excellent judgment. * Must be able to work flexible hours. Evening, weekend, holiday and on-call hours may be required. While we aim to have a set schedule as often as possible, the nature of this position may require variable hours day-to-day or week-to-week. • Student candidates must be and remain in good academic and disciplinary standing with the University. Students are limited to a total of 20 hours per week. ___ are only permitted to hold one position at a time at the University. Equal Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents.

IT staffing and services company offering innovative business solutions to improve client business outcomes.We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML.Due to our globally expanding service offerings we are seeking top-talent to join our teams and

This role will be responsible for coordinating department workflow, performing intake of document production work, clarifies instructions, negotiates deadlines, communicating status of jobs, maintaining the ServiceNow GLODOCS log, distributing work to Analysts, Specialists and Proofreaders, and assu

SummaryType: Full-timeFunction: SalesExperience level: Not ApplicableIndustry: Information Technology And Services. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

Be the voice of the customer and of regional sales teamsDrive end to end sales initiatives (from pipeline generation to closing) focused on specific use cases in HR solutionsWork closely with sales teams to accelerate opportunities by meeting directly with customers to provide comprehensive product

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, includ

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To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Experience as an AE, or in alternative sales/ customer service role Understanding of business sales processes, particularly

Completion of at least two full implementations of ServiceNow and hold current certifications in ServiceNow System Administration (CSA) and at least one of the following is preferred: CIS - IT Service Management, CIS - Discovery, CIS - Event Management, CIS - Service Mapping, CIS - Risk and Complian

ServiceNow administration, ServiceNow analytics and reporting, and infrastructure management (including SSO, certificates, MID Server, PowerShell, and JavaScript), with a strong focus on ensuring platform reliability by monitoring incidents and health metrics, resolving issues through logs, and leve

Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap.

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As the largest Moveworks delivery partner, Deloitte is at the center of how Fortune 500 organizations are deploying and expanding AI-powered employee experiences at scale. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation dec

Media and Sponsorships Vendor Finance Controller.

Certification from ServiceNow as a Certified System Administrator (CSA) and having completed the training and certification for GRC Fundamentals (or other relevant certifications such as GRC Implementation, Third Party Risk Management, Business Continuity Management, Flow Design, UI Builder, Perform

Job Description The Operations Coordinator II is responsible for overseeing activities that support and maintain efficient HR, operational and strategic initiatives and activities within the department. Qualifications * Associate's degree, or equivalent work experience. Bachelor's degree preferred. * 5 years related experience required or 3 years of related experience with a Bachelor's or advanced degree. * Proficiency in Microsoft Office, especially Excel; familiarity with financial reporting tools and systems preferred. * Strong communication, organization, and interpersonal skills * Demonstrated ability to manage multiple priorities in a fast-paced environment. * Exceptional attention to detail Non-Bargaining Unit, 862 - Surgery - ISM, Icahn School of Medicine Responsibilities HR Support * Manage and process HR transactions for faculty and staff (e.g. invoices, reimbursements, moonlighting payments, bonuses, one-time supplements, incentives, OT, new positions, salary source changes, WIOD, etc.). * Oversee FMLA submissions and calculations, coordinating with HR and employees. * Support visa processing for international faculty and staff. * Direct fund requests and tracking for faculty practices, grants, clinical trials, and gifts. * Coordinate payroll, time and effort reporting, and maintenance of on-call coverage schedules supporting both faculty and staff. * Track physician contracts and maintain records of reimbursable expenses (e.g. CME, travel, etc.). Operational Support * Train staff in procurement, HR systems, and internal processes (e.g., Sinai Cloud). * Oversee and approve access and service requests (e.g., Sail Point, Cybersecurity, ServiceNow). * Track and manage equipment and IT asset distribution. * Prepare and submit Purchase Orders and check requests for clinical practices and departmental events in coordination with vendors, Accounts Payable, etc. * Submit and manage internal and external agreements, including consulting contracts. * Coordinate with internal auditors to ensure compliance (e.g. attestations for time and effort reports). Strategic & Liaison Functions * Serve as liaison between new faculty and the Dean's Office. * Collaborate with department leadership to support various initiatives * Ensure smooth onboarding and integration of new faculty and staff. About Us Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. Compensation Statement Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $64526 - $85000 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Proficiency with the ServiceNow platform or technical expertise with cloud software solutions. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. ServiceNow is an equal opportunity employer.

Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, Solutions Architect, Consulting Engineer or Software Engineer; or an advanced degree with 6+ years. Staff AI Implementation Engineer. Strong grasp of API based systems integration, LLM-based systems design including prompt eng