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Job Description Company Overview Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consulting which has successfully delivered key capabilities to the Navy, Army, and NASA over the past 15+ years. EHCG provides best in class services to its customers in the following areas: Business Systems Services; Business Intelligence; Data Analytics and Dashboarding; Enterprise Resource Planning (SAP) Implementation; Legacy System Optimization; Digital Transformation; Cloud Migration; Integration and Modernization; and Risk Management Framework Processes (RMF). Job Description Enterprise Horizon Consulting Group is seeking a Junior Software/Application Developer to support a key software development effort for our government customer. This role is contingent upon contract award. This role is ideal for someone looking to grow their development skills and gain hands-on experience in enterprise IT environments, particularly in support of IT Service Management (ITSM) systems like ServiceNow. Responsibilities may include: • ServiceNow Development Support: Assist in building and configuring basic ServiceNow components such as forms, workflows, and tables under the guidance of senior developers., • System Support & Troubleshooting: Help with resolving minor technical issues, managing incoming support requests, and making configuration updates., • Requirements Support: Participate in meetings with stakeholders to understand system needs and document requirements for development tasks., • Reporting & Documentation: Help create and maintain system documentation, user guides, and technical notes., • Software Development: Contribute to the development, testing, and deployment of applications using scripting and programming languages such as JavaScript, Python, or similar., • Agile Team Participation: Attend Agile meetings, support sprint activities, and learn from code reviews and team collaboration., • End-User Support: Assist in responding to user feedback and making updates to improve the functionality and user experience of applications. Location: This is a remote position with occasional travel to Philadelphia, PA. Requirements • Active DOD Secret Clearance is required., • Associates degree required; Bachelors degree in related field preferred., • IAT I certification (A+ CE, CCNA-Security, CND, Network+ CE, or SSCP) required., • Minimum 2 years’ experience required including ServiceNow., • Willingness to learn and take feedback from senior developers., • Strong problem-solving skills and attention to detail. Benefits We offer full-time salaried employees competitive salaries with a range of benefits, including: • Medical, Dental, & Vision, • Life Insurance, Short-term Disability, Long-term Disability, • SIMPLE IRA with Company Match, • Federal Holidays, • Vacation & Sick Leave $500 Referral Bonus If this position is not a perfect fit for you, but you know someone who would be a great match, please refer them to us via our Candidate Referral Program by going to: . If we hire them, you could receive $500! See the link for further details. Enterprise Horizon Consulting Group is an equal opportunity employer. Enterprise Horizon Consulting Group does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, marital status, sexual orientation, gender identity, national origin, ancestry, age (40 and over), physical or mental disability, or protected veteran status, or any other protected status in accordance with all applicable federal, state and local laws.

Servicenow Sales Executive (Remote Western Us).

Job Description We are searching for a ServiceNow Administrator - someone with hands-on ServiceNow system support and implementation experience. The ideal candidate will have hands-on experience with ServiceNow administration, configuration, maintenance, and CMDB knowledge. Strong verbal and written communication skills are critical in this role due to the dynamic nature of collaborations with our internal teams, leaders, customers, stakeholders, vendors, and external teams. Key Job Functions: • Proactive Operations and Environment Maintenance, • Develop and configure ad-hoc ServiceNow enhancements/configurations, • Own issues and bring them to resolution as quickly as possible while providing proactive updates, • Strong communication skills, • Support architecture of platform and work with teams for implementation of tools and plugins, • Define KPIs for and monitor CMDB data quality, • Finding solutions from previous cases using the Knowledge Base, • Ensure ADO tickets are properly updated and asset management system is properly updated., • Create clear and concise technical and process documentation, • Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help, • Flexibility to learn new technologies and quickly adapt., • Other duties as assigned. Key Job Functions: • Strong knowledge of ServiceNow, • Strong Knowledge of Office products, • Strong Understanding of CMDB management, • Understanding of Active Directory, • Understanding of Discovery Tools (Discovery and SCCM), • Understanding of ADO, • Basic analytical and problem-solving skills, • Strong interpersonal skills to interact with clients and team members, • Strong organizational skills, • Strong communication skills, • Ability to work independently but also in a team environment, • College degree or equivalent combination of education and experience, • Experience with end user services, information technology or related field preferred

Job DescriptionSalary: T38Fax is seeking an experienced Technical Support Engineer with a wealth of experience troubleshooting SIP / VoIP / FoIP issues in a customer-facing role. We're excited to be scaling our customer support team to keep up with the rapid growth of our popular T.38 Fax Over IP (FoIP) service. In this senior-level role we expected you to be well-versed in fundamental network concepts, with a demonstrated history of troubleshooting customer SIP and VoIP calls. The ideal candidate will also have experience diagnosing facsimile transmissions over SIP, especially if that experience involved T.38 Fax Over IP sessions. First, a Word About Fax Fans of John Olivers How Is This Still A Thing segments might be amused to learn that fax remains deeply entrenched in the way many companies transact their daily business. Indeed, it seems fax is still very much a thing! In its annual report on the fax industry, Business Research Insights reports that the global fax market size was 2.36 billion in 2023 and is projected to reach 4.25 billion by 2032 at a compound annual growth rate (CAGR) of almost 7%. Its especially surprising, then, that most modern VoIP/SIP and cloud-based phone companies neither support fax over SIP nor understand how they might do so (until we show them how easy it is). Our fax-approved SIP trunks are ready to go today and fill a vital need in a growing and underserved industry that shows no signs of slowing down for many years to come. About You As a TechnicalSupport Engineer you will be responsible for diagnosing and resolving customer issues related to SIP trunking, T.38 fax transmissions, call quality, and network configurations. You will work closely with customers, internal teams, and vendors to ensure seamless communication experiences. You are a proud, card-carrying tech-geek with a superheros penchant for helping others. You breathe all things engineering, innovation, and data. Logic is your friend, and you use it generously. Equipped with an entrepreneurial attitude, you are relentlessly energetic and excited by new challenges. If you arent multi-tasking, it means you are under-challenged. You dont just capture packets, you use science (not superstition) to tame them. Your Mission This is absolutely not an IT help-desk role. We call our support team 'engineers' because of the highly technical nature of troubleshooting SIP and T.38 at industrial scale. You will: • Provide Escalated (Tier 3) support for FoIP and SIP-related technical issues via email, phone and case management system (Zendesk)., • Diagnose and troubleshoot SIP signaling, call setup failures, one-way audio, jitter, latency, and packet loss., • Analyze SIP traces, PCAP captures, and logs using tools like Wireshark and tcpdump., • Support T.38 Fax Over IP (FoIP) implementations, troubleshooting failed fax transmissions and improving reliability., • Work with PBX systems (Asterisk, FreePBX, 3CX, etc.), VoIP gateways, and SBCs., • Assist customers with network configurations, NAT traversal and firewall rules., • Escalate complex issues to engineering teams and collaborate with vendors as needed., • Take ownership of reported customer issues and see problems through to resolution, ensuring proper recording and closure of all issues., • Write documentation, knowledge base articles and FAQs, and document troubleshooting steps, best practices and solutions in the company's knowledge base for use by both internal staff and customers. Expert-level support is a core component of our brand and is deeply ingrained in our culture. We look for a mix of the technical expertise, troubleshooting skills, and industry knowledge that will be needed to solve complex problems, including: • Bachelor's Degree in Computer Science or related field, or combination of education and experience may be considered., • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, NAT, VPNs and firewall rules) and networking protocols, in particular VoIP/SIP., • Experience with fax and/or FoIP a plus., • Experience with Wireshark., • Experience with Asterisk, Kamailio, FreeSWITCH, OpenSIPS, or cloud-based VoIP APIs (Twilio, Plivo, Telnyx, etc.)., • Working knowledge of Linux/Unix Operating System., • Careful, methodical approach to troubleshooting complex technical issues., • Experience with help desk ticketing systems (Zendesk, Jira, ServiceNow, etc.)., • Excellent written and verbal communications including the ability to explain complex technical concepts to customers., • Customer satisfaction is your goal, and you pursue it relentlessly, • You have an unquenchable desire to learn, • You communicate clearly and concisely with technical and non-technical audiences, • You are a multitasker with the ability to properly prioritize, • Competitive salary with annual profit-sharing bonus, • Casual, informal work environment, • Flexible working arrangements (remote/hybrid options), • Generous PTO allowance, • Healthcare, • 401(k), • Flyers tickets with VIP parking, • A team of aces, • An open mind for new ideas and methodologies Work Location & Compensation This role can be performed remotely, hybrid, or in-office at our headquarters in Conshohocken, just outside of Center City Philadelphia. Candidates who choose to work in-office may be eligible for higher compensation, additional in-office perks, and increased collaboration opportunities. Compensation for remote employees is adjusted based on market rates for their location. Our Story Founded in 2016 and based in Conshohocken just outside of Philadelphia, PA, T38Fax provides fax-optimized SIP trunks to business customers within the US and Canada. Were similar to a Voice Over IP (VoIP) phone company, except our network is optimized for fax transmissions instead of voice. Our product is unique and in high demand, were one of just a handful of companies that do this worldwide, and we have an exceptional reputation in the industry. In 2020, T38Fax was recognized by Inc. Magazine as one of the fastest growing companies in the US and by the Entrepreneurs Forum of Greater Philadelphia (EFGP) as one of the 100 fastest growing companies in the Philly metro area. We remain small and agile, which makes this a fun, dynamic, and challenging place to work. The work environment is casual and, for the most part, informal. Expectations are high and excellence is encouraged and rewarded. We strive to make sure that we have a team-oriented group that can also work well independently. If you enjoy working in a high freedom, high demand environment with a small but talented group of people this may just be the job for you. We offer a competitive benefits package including healthcare, a substantial number of paid days off (PTO), a generous profit-sharing plan, and access to our Flyers season tickets for yourself and a guest. We're a great group of people doing exceptional things for our customers and having fun doing it. Like any emerging growth company, this will be hard work, but more importantly, it will be fun and immensely rewarding. We think you already know if this is a position for you, and if so, we look forward to reviewing your application! Are you The One? If so, please send your battle plan and a certificate of your superpowers. Alternatively, a cover letter and resume will suffice. At least for now. remote work

Job DescriptionCompany Description IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support. With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity. We are headquartered in Philadelphia, PA (USA), with offices in: Ambler, PA (USA); Pune, India; and Medellín, Colombia. For more information, visit , or follow us on Twitter @IntegriChain and LinkedIn. Job Description The Director of Technical Support will oversee the operational success of ICyte’s SaaS platform by leading teams responsible for IntegriChain’s Contracts & Pricing systems. This role will serve as the bridge between Product, Engineering, and Customer Success, ensuring customers receive seamless delivery, adoption, and value from ICyte’s solutions. The ideal candidate is a strategic operator with strong technical aptitude, proven experience scaling SaaS operations, and a passion for customer success. What this role entails: Team & Support Management • Lead and manage the full Technical Support team, including workload assignment via the team’s ticketing system., • Act as an escalation point for complex and unresolved application issues., • Provide training and mentorship to Tier 1 and Tier 2 support team members and serve as backup as needed., • Ensure timely and effective resolution of customer inquiries within defined SLAs., • Collaborate cross-functionally with Support Engineers, Product, and Engineering to resolve escalated tickets., • Maintain documentation of resolutions, internal procedures, and contribute to the Support Knowledge Base., • Maintain expert knowledge of IntegriChain’s core Contracts & Pricing systems., • Manage a team of technical analysts accountable for product module roadmaps and sprint deliverables., • Own advanced modeling and pricing estimation for new customers., • Drive execution of cross-functional Release Readiness activities across Sales, Marketing, Implementation, and Customer Engagement teams., • Translate market problems and customer pain points into well-defined and prioritized product enhancements, modules, and epics., • Proactively engage with customers and prospects to identify gaps and inform roadmap planning., • Lead stakeholder interviews, product councils, advisory boards, and surveys to validate market needs., • Communicate product roadmap, prioritization, and operational readiness plans to internal and external stakeholders., • Establish and report on key performance indicators (KPIs) for product releases., • Lead by Example in Troubleshooting: Actively participate in the diagnosis and resolution of high-priority, complex technical issues escalated by the support team. Be directly involved in debugging, system analysis, and troubleshooting across different product components. Familiarity with incident management frameworks like ITIL or TechOps practices., • Hands-On Incident Management: Oversee critical technical incidents from start to finish. Lead real-time escalations, managing support engineers during major incidents, and contributing technical expertise in root cause analysis (RCA) to minimize downtime and recurrence. Strong ability to analyze data from support systems, customer reports, and system logs to identify performance bottlenecks, recurring issues, and opportunities for automation or process improvements., • Automation Development: Design and implement automation scripts and tools to improve support workflows. Develop custom diagnostic tools, automated troubleshooting scripts, or integrations with monitoring platforms., • Optimize Technical Support Tools: Evaluate, integrate, and continuously improve support tools like Jira Service Desk, Zendesk, PagerDuty, and monitoring systems. Customize the tech stack to enhance incident tracking, automation, and reporting. Develop internal tools to improve ticket management and incident handling., • System Performance Monitoring: Directly engage in the monitoring of system health, performance, and infrastructure. Work closely with operations and engineering teams to create proactive alerting mechanisms for potential issues in production environments (e.g., cloud infrastructure, databases, application performance)., • Cross-Team Collaboration: Partner with Product & Engineering and Business teams to understand system architecture, anticipate issues, and develop proactive technical solutions. Work on CI/CD pipelines to ensure that technical support is aligned with product releases and updates., • Support Knowledgebase Development: Develop and maintain a hands-on, technically rich support knowledge base that helps both internal teams and customers quickly resolve issues. Create detailed troubleshooting guides, technical FAQs, and troubleshooting checklists for engineers., • Code Reviews & Bug Fixes: Participate in code reviews with engineering teams, particularly for customer-reported issues. Where appropriate, contribute to bug fixes, performance improvements, or feature enhancements that improve product stability and reduce the volume of support tickets., • Escalation and Triage: Directly manage the escalation process for complex technical issues. Work with senior engineers and cross-functional teams to ensure proper triage, reproduction, and resolution of technical challenges. Develop and refine escalation procedures for seamless issue resolution., • Technical Documentation & Reporting: Author and oversee the creation of detailed, technical incident reports, performance analytics, and system audit documentation. Use data from support tickets, monitoring tools, and system logs to identify trends, weaknesses, and opportunities for process improvement., • Customer & Technical Advocacy: Act as a technical advocate for customers, ensuring that issues are not only resolved but that root causes are addressed. Collaborate with the Product team to identify areas where customer feedback directly influences technical improvements., • Security and Compliance Expertise: Support the security and compliance aspects of technical support operations. Ensure that support processes meet industry standards (e.g., SOC 2, GDPR, HIPAA) and that customer data is handled securely. Qualifications Qualifications: • Advanced Technical Skills: Strong proficiency in troubleshooting across a variety of systems, including cloud platforms (AWS, Azure, GCP), on-premise hardware, networking (TCP/IP, DNS, VPN), and software. Hands-on experience resolving issues across full-stack applications, databases/platforms (Oracle, mySQL, Postgres, Snowflake), microservices and MFT GoAnywhere., • Deep Experience with Support Tools: Expertise in administering and customizing technical support tools such as Jira Service Desk, ServiceNow, PagerDuty, or Zendesk. Ability to script integrations or automations between systems (e.g., using Python, Bash, or REST APIs)., • Hands-On Programming: Programming knowledge in languages like Python, SQL with a focus on automating processes, diagnosing bugs, and developing tools for both internal teams and customers. Ability to develop custom scripts for support scenarios., • Experience in Enterprise SaaS or Cloud Products: Strong familiarity with supporting enterprise-level cloud platforms, SaaS applications, or highly complex technical products., • Performance Tuning: Experience in performance tuning for databases, APIs, and large-scale distributed systems to prevent customer-impacting slowdowns and outages., • Leadership in Technical Environments: Proven leadership in a technical environment, ideally with a mix of hands-on engineering experience and team management skills. #LI-ZG1 Additional Information What does IntegriChain have to offer? Mission driven: Work with the purpose of helping to improve patients' lives! • Excellent and affordable medical benefits + non-medical perks including Student Loan Reimbursement, Flexible Paid Time Off and Paid Parental Leave, • 401(k) Plan with a Company Match to prepare for your future Our policy on visa sponsorship for US based positions: Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by IntegriChain.

Job DescriptionWe are looking for a skilled Project Administrator III to join our team on a long-term contract basis in Philadelphia, Pennsylvania. In this role, you will play a pivotal part in ensuring the smooth execution of project activities, including scheduling, budgeting, and administrative tasks. This position requires a proactive and organized individual with strong experience in project coordination and a solid understanding of industry practices. Responsibilities: • Develop and manage project schedules, budgets, and administrative workflows to ensure timely completion of objectives., • Coordinate logistics for meetings, including reserving conference rooms, setting up conference calls, and arranging necessary resources., • Record detailed meeting minutes and track action items to ensure follow-up and accountability., • Assist with the creation of presentations and other project-related materials to support effective communication., • Collaborate with project staff to facilitate seamless execution of project plans and deliverables., • Apply industry knowledge to evaluate and enhance project processes, ensuring alignment with best practices., • Utilize tools like Salesforce, Tableau, and ServiceNow to support data analysis and reporting needs., • Maintain a high level of organization and judgment when performing various tasks and supporting project goals., • Communicate effectively with project leaders and managers to report progress and address any challenges.• Bachelor’s degree in a related field and 8-10 years of experience in project administration or a similar role., • Proven expertise in managing project schedules, budgets, and administrative processes., • Proficiency in tools such as Salesforce, Tableau, and ServiceNow., • Strong organizational and time management skills with the ability to handle multiple tasks., • Effective communication skills for coordinating with teams and documenting project details., • Familiarity with industry practices, concepts, and procedures to ensure project alignment., • Ability to create well-structured presentations and effectively convey project updates., • Experience in recording and tracking meeting outcomes, including action items and follow-ups.

Job Description We are searching for a ServiceNow Admin - someone with hands-on ServiceNow system support and implementation experience. The ideal candidate will have hands-on experience with ServiceNow administration, configuration, maintenance, and CMDB knowledge. Strong verbal and written communication skills are critical in this role due to the dynamic nature of collaborations with our internal teams, leaders, customers, stakeholders, vendors, and external teams. Key Job Functions: • Proactive Operations and Environment Maintenance, • Develop and configure ad-hoc ServiceNow enhancements/configurations, • Own issues and bring them to resolution as quickly as possible while providing proactive updates, • Strong communication skills, • Support architecture of platform and work with teams for implementation of tools and plugins, • Define KPIs for and monitor CMDB data quality, • Finding solutions from previous cases using the Knowledge Base, • Ensure ADO tickets are properly updated and asset management system is properly updated., • Create clear and concise technical and process documentation, • Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help, • Flexibility to learn new technologies and quickly adapt., • Other duties as assigned. To be successful you need to have: • Strong knowledge of ServiceNow, • Strong Knowledge of Office products, • Strong Understanding of CMDB management, • Understanding of Active Directory, • Understanding of Discovery Tools (Discovery and SCCM), • Understanding of ADO, • Basic analytical and problem-solving skills, • Strong interpersonal skills to interact with clients and team members, • Strong organizational skills, • Strong communication skills, • Ability to work independently but also in a team environment, • College degree or equivalent combination of education and experience, • Experience with end user services, information technology or related field preferred

Job Description Company Overview Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consulting which has successfully delivered key capabilities to the Navy, Army, and NASA over the past 15+ years. EHCG provides best in class services to its customers in the following areas: Business Systems Services; Business Intelligence; Data Analytics and Dashboarding; Enterprise Resource Planning (SAP) Implementation; Legacy System Optimization; Digital Transformation; Cloud Migration; Integration and Modernization; and Risk Management Framework Processes (RMF). Job Description Enterprise Horizon Consulting Group is seeking a motivated SharePoint Administrator to support a key project for our gov’t customer. This role is contingent upon contract award. This is a great opportunity for a motivated individual looking to build their skills in SharePoint and Microsoft 365 technologies while working in a collaborative team environment. Responsibilities may include: • Assist in the development and configuration of SharePoint sites, libraries, and lists to meet user and business needs., • Help manage user access, roles, and permissions in accordance with established governance policies., • Support the day-to-day maintenance and basic troubleshooting of SharePoint sites and features., • Learn and apply security and data integrity practices to ensure compliance within the SharePoint environment., • Assist with creating and updating workflows, forms, and simple automations using tools like Power Automate and SharePoint Designer., • Provide basic technical support to end users and help with documentation and training materials., • Work with senior team members to support SharePoint integrations with ServiceNow and other Microsoft 365 apps like Teams and OneDrive., • Follow established best practices for SharePoint site design, content organization, and administration. Location: This is a remote position with occasional travel to Philadelphia, PA. Requirements • Active DOD Secret Clearance is required., • Associates degree or Microsoft 365 Fundamentals certification required; Bachelors degree in related field preferred., • IAT I certification (A+ CE, CCNA-Security, CND, Network+ CE, or SSCP) required., • Minimum 2 years’ SharePoint experience required., • Foundational knowledge of SharePoint Online or SharePoint Server., • Familiarity with Microsoft 365 tools and services such as Power Automate, Teams, and OneDrive., • Basic understanding of web technologies (HTML, CSS, JavaScript) is a plus., • Eagerness to learn new tools, follow guidance, and contribute to team goals. Benefits We offer full-time salaried employees competitive salaries with a range of benefits, including: • Medical, Dental, & Vision, • Life Insurance, Short-term Disability, Long-term Disability, • SIMPLE IRA with Company Match, • Federal Holidays, • Vacation & Sick Leave $500 Referral Bonus If this position is not a perfect fit for you, but you know someone who would be a great match, please refer them to us via our Candidate Referral Program by going to: . If we hire them, you could receive $500! See the link for further details. Enterprise Horizon Consulting Group is an equal opportunity employer. Enterprise Horizon Consulting Group does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, marital status, sexual orientation, gender identity, national origin, ancestry, age (40 and over), physical or mental disability, or protected veteran status, or any other protected status in accordance with all applicable federal, state and local laws.

Job Description POSITION SUMMARY: The Division Director, Infrastructure Services, is a critical and trusted leadership role, leading and expanding our technology infrastructure that aligns with our mission and long-term goals. The Division Director is responsible for crafting a transformative cloud strategy. This role oversees the design of a transformative cloud strategy and the implementation and optimization of scalable, secure, and cost-effective on-premises infrastructure and services. The Division Director will ensure our infrastructure solutions, both on-premises & cloud, enhance agility and innovation, while supporting our commitment to quality and excellence. MINIMUM QUALIFICATIONS: • Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability., • Four (4) year college degree. Advanced Degree preferred., • Ten (10) years of progressive experience leading and transforming technology teams in a growth-oriented environment., • Demonstrated record of strong interpersonal skills and building relationships., • Demonstrated record of goal achievement and exceeding performance standards., • Demonstrated ability to lead people and get results through others., • Demonstrated understanding of artificial intelligence and machine learning principles., • Experience managing large-scale multi-site infrastructure, large-scale networks, enterprise telephony systems, including cloud operations., • Demonstrated success in leading cloud migration initiatives and managing hybrid infrastructure., • Strong understanding of cybersecurity principles, data protection, and regulatory compliance requirements (HIPAA, HITRUST, ZERO TRUST) frameworks., • Familiarity with ITIL processes and service management best practices., • Hands-on familiarity with infrastructure as code, automation platforms, and AI-based monitoring solutions like ServiceNow, AIOps, Dynatrace or similar tookits., • Familiarity with AWS, Azure, and GCP cloud operations., • Exceptional organizational skills and problem-solving abilities., • Proven ability to manage high-pressure situations with professionalism and discretion., • Strong relationship-building skills to promote collaboration and drive successful outcomes., • Proficiency in various technical platforms and the ability to swiftly learn new tools., • Solid written and verbal communication skills., • Strong customer service skills., • Excellent organizational skills and strong attention to detail., • Understands and connects with the BAYADA culture., • Demonstrate and communicate the core values of BAYADA and The BAYADA Way., • Develop working knowledge of BAYADA's mission, services, people, organization, policies and procedures., • Develop and execute enterprise-wide infrastructure strategy aligned with business and clinical goals, including hybrid infrastructure strategies and migration to public cloud (AWS, Azure, GCP)., • Foster a culture of teamwork, innovation, collaboration, and continuous improvement., • Act as a strategic advisor and confidant to executive leadership regarding infrastructure capabilities and risks., • Champion infrastructure modernization, digital transformation, and cloud-first initiatives. Lead the development and execution of enterprise infrastructure strategy aligned with business objectives, focusing on scalability, reliability, and cost optimization., • Streamline operations within the function and organization to enhance productivity and efficiency., • Oversee day-to-day IT infrastructure operations, ensuring uptime, performance, scalability, and 24/7 availability of mission-critical systems. Provide leadership across data centers, cloud operations, network services, telephony, and on-premises virtual and physical infrastructure., • Oversee the management of three geographically distributed data centers and ensure high availability, disaster recovery, and business continuity capabilities., • Direct the network operations of over 400 healthcare service locations, ensuring high performance, security, and minimal downtime., • Partner closely with Cyber Security to maintain a secure infrastructure environment and integrate security best practices across all platforms. In addition, partner with enterprise architecture to ensure infrastructure aligns with target set architecture and digital transformation objectives., • Lead long-term planning and development of AI infrastructure to support future growth and technological advancements., • Develop and implement strategies for integrating AI technologies into the organization's infrastructure, ensuring scalability and efficiency., • Lead efforts to integrate new AI technologies into the existing infrastructure, ensuring smooth transitions and minimal disruption., • Ensure the infrastructure supports AI/ML operations, including data handling, model training, and deployment., • Develop relationships and nurture partnerships with key stakeholders, cloud providers, and technology vendors to drive initiatives and foster collaboration., • Promote Infrastructure such as code, self-healing systems, and AI-driven Observability., • Establish, monitor, and ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs) to sustain high service standards., • Conduct infrastructure risk assessments and participate in audits., • Build, mentor, and lead a high-caliber hybrid cloud engineering and operations team., • Drive automation and infrastructure-as-code practices to improve agility and reliability., • Stay current on healthcare IT trends, emerging technologies, and industry best practices., • Partner with security and compliance teams to enforce HIPAA, HITRUST, and other regulatory frameworks, embedding robust security measures within cloud environments., • Develop and oversee the cloud budget, cost allocation models, and financial forecasting to ensure efficient use of resources while supporting future readiness., • Lead vendor management, contract negotiations, and SLA performance management to optimize service delivery and cost., • Track and report on cloud spending and usage trends to inform strategy and continuous improvement., • Communicate the impact and benefits of cloud initiatives, engaging stakeholders at all levels to support growth and innovation goals., • Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff., • Complete special projects or other assignments as requested, • Demonstrates professional work behaviors such as professionalism and confidentiality., • Base Pay: $220,000-$275,000 year depending on qualifications plus opportunity for bonus, • BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here. BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Job DescriptionDescriptionBe Part of the Team Behind the Game Are you ready to bring your network expertise to the global stage of one of the biggest professional sports leagues in the US? Blue Mantis is seeking a highly skilled and versatile, Swiss Army Knife Network Systems Administrator to support enterprise-class data centers and ensure seamless network operations. This role focuses on ensuring high availability and performance of network infrastructure while contributing to game-day success. The ideal candidate will be a proactive and adaptable professional with a passion for innovation, an ability to multitask and reprioritize in real-time and a commitment to delivering excellence in a fast-paced, mission-critical environment. This candidate will be proficient in supporting server and cloud environments but should also have experience with networking as this team will be supporting a wide array of technologies to support the company infrastructure and game day operations. If you thrive under pressure and excel at managing complex technical challenges, this is your opportunity to make an impact. Working for Blue Mantis at this customer, you’ll operate in a high-pressure, high-reward environment, directly impacting game-day success and ensuring a successful fan experience. Bring your technical prowess, leadership and passion for innovation to the league’s fast-paced and mission-critical IT environment. Work Schedule includes working Weekends and Holidays.Onsite Schedule 1st Shift, 7AM to 4PM -Wednesday/Thursday/Friday/Saturday/Sunday -Onsite MT Laurel NJ Key Responsibilities * • Server Administration: Manage and maintain Windows, Linux, and Unix environments to ensure optimal performance., • Cloud Operations: Administer cloud platforms including AWS, Azure, and O365 for enterprise workloads and containerization., • Virtualization: Manage, configure, and troubleshoot VMware-based environments to ensure optimal performance, scalability, and availability of virtualized infrastructure., • System Monitoring: Leverage platforms such as SolarWinds and DataDog to ensure network reliability and performance., • Incident Management: Lead network-related incident resolution, ensuring SLAs are met and escalating issues when necessary., • Security Best Practices: Implement and support secure networking solutions, ensuring robust protection in on-premise and cloud environments., • Documentation: Create and maintain detailed network documentation, including topology maps and procedures for troubleshooting. Skills, Knowledge and ExpertiseRequired Skills • Strong experience in NOC operations with expertise in Windows, Linux, and Unix environments using the ServiceNOW ticketing system., • Hands-on experience with cloud platforms (AWS, Azure, O365, VMware) and virtualization/containerization technologies., • Backup and DR Support: Experience supporting and troubleshooting backup and disaster recovery solutions such as Rubrik and Zerto, ensuring data protection and system resilience., • Hands-on experience with firewalls, routing protocols, and network monitoring tools like SolarWinds., • Familiarity with automation tools and scripting, • Excellent problem-solving skills with the ability to adapt to dynamic priorities.Preferred Skills, • Network troubleshooting in data center environments. (Cisco, Palo Alto, Meraki), • Proficiency in scripting languages (Python, PowerShell, Bash) for automating server and cloud operations., • Familiarity with cloud-based networking solutions in AWS, Azure, or O365 environments., • Knowledge of infrastructure capacity planning and performance tuning., • Knowledge of Kubernetes, Docker, and container orchestration for managing distributed applications., • Familiarity with security best practices, SIEM platforms, and endpoint protection., • Experience with advanced video streaming technologies and CDNs., • Familiarity with infrastructure performance tuning and capacity planning.Qualifications, • Provide game day support on major holidays when games are played., • Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent hands-on experience., • Certifications: CCNA, CCNP (or equivalent) ITIL and technical certifications in, servers and/ or cloud (preferred)., • The unique opportunity to be part of the league’s technological foundation., • A challenging, high-energy workplace with direct impact on game-day success., • Hands-on experience with cutting-edge technologies in a mission-critical environment. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required. Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.

Job Description GRC Engagement Leader Location: Remote (US) Level: Mid-to-Senior Career About Zaviant Zaviant, headquartered in Philadelphia, is a boutique consulting firm specializing in Data Security, Privacy, and Third-Party Risk Management. We help organizations build sustainable compliance and security programs that align with regulatory frameworks, mitigate risk, and drive operational resilience. Zaviant has been recognized among the top 50 companies on the prestigious 2025 Inc. Regionals Northeast list. Position Overview We are seeking a strategic, client-focused GRC Engagement Leader to join our growing Professional Services team. This is a high-impact role responsible for leading governance, risk, and compliance (GRC) consulting engagements from scoping through to successful delivery. The ideal candidate brings proven consulting experience, deep expertise in GRC frameworks and technologies, and a collaborative, client-first mindset. This individual will work closely with Zaviant's leadership, consultants, and client stakeholders to shape solutions, lead engagements, and help build the future of our GRC service line. Key Responsibilities • Lead GRC client engagements—covering risk assessments, security program development, policy creation, control design, and implementation projects., • Serve as the primary point of contact for clients—building relationships, managing scope and timelines, and ensuring satisfaction., • Provide subject matter expertise across frameworks such as NIST CSF, ISO 27001, SOC 2, HIPAA, GLBA, and state/federal privacy laws., • Oversee and guide junior consultants on deliverables including risk registers, audit responses, technical control documentation, and remediation planning., • Drive the design and implementation of GRC platforms including OneTrust, ZenGRC, and ServiceNow., • Conduct maturity assessments and help clients operationalize risk and compliance programs aligned to business needs., • Collaborate with cross-functional Zaviant teams on project delivery, knowledge sharing, and client growth strategies., • Contribute to team development through mentoring, coaching, and creating an inclusive, high-performance culture., • Support thought leadership and business development by contributing to proposals, workshops, and strategic initiatives. Must-Have Qualifications • Minimum 5–7 years of direct consulting experience in cybersecurity, GRC, audit, or privacy-related roles., • Active CISA and CISSP certifications, • Deep understanding of GRC frameworks and regulations such as NIST, ISO 27001, SOC 2, GDPR, CPRA, HIPAA, and GLBA., • Demonstrated success managing client relationships and delivering complex, multi-stakeholder consulting engagements., • Hands-on experience with GRC platforms like OneTrust, ZenGRC, ServiceNow, IBM Open Pages, or comparable systems., • Strong communication skills—able to distill complex issues and communicate clearly with both technical and non-technical audiences., • Ability to manage multiple projects in a fast-paced environment with shifting priorities. Preferred Qualifications • Additional certifications (e.g., CIPP/US, CRISC, ISO 27001 Lead Implementer, PMP)., • Experience in vendor risk management, incident response planning, or security operations support., • Background in a boutique or mid-size consulting environment is a strong plus. What You Bring to the Table • A problem-solver who can think strategically and execute tactically., • A leader who values collaboration, mentorship, and fostering a supportive team culture., • A builder—eager to shape growing service offerings and contribute to Zaviant's strategic direction., • A self-starter with a strong ownership mentality and a passion for client success. Compensation & Benefits Compensation • Competitive base salary, • Medical, Dental, and Vision insurance, • 401(k) with employer match, • Generous Paid Time Off and Paid Holidays, • Career development support, certification funding, and mentorship, • Opportunities for rapid growth and leadership Why Join Zaviant? At Zaviant, we're committed to building a collegiate, high-trust culture that supports growth, values ideas, and delivers real impact. You'll be empowered to lead with autonomy, collaborate cross-functionally, and help shape the future of GRC delivery for innovative organizations across the U.S.

Job Description We are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of ServiceNow operations. Qualifications: • 12+ years' experience with software development, design, and architecture, • Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred)., • 7+ years' experience in solution architecture with emphasis on implementation of SNOW technical solutions, • 8+ years' experience in Agile practices, building software in an enterprise environment., • ServiceNow Certified Implementation Specialist and Certified Application Developer certifications., • Proven experience as a technical leader in ServiceNow implementations, with a deep understanding of ITSM and other ServiceNow modules., • Strong expertise in ServiceNow scripting, workflows, and integrations., • Deep enterprise architecture experience, including technical, business, security, and data architecture, • The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in getting results., • Strong capability & ability to drive stakeholder & relationship management with all partners, • ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist., • Solid understanding and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (SecOps)., • Demonstrable experience in designing and implementing ServiceNow solutions to meet business requirements., • Experience with Agile and ITIL practices is a plus. Keys to Success in this Role: • Proven ability to work cross-functionally with teams to deliver successful projects., • Excellent problem-solving skills and ability to think critically., • Strong written and verbal communication skills and client facing skills., • Strong organizational skills with the ability to multitask and prioritize multiple priorities., • Work independently with minimal direction., • Ideal candidates would be ServiceNow experts, and certified. If you meet these qualifications and are excited about the opportunity to join our team at Forhyre LLC, please submit your application for consideration.

Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities • Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules, • Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, • Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes, • Lead technical aspects of project delivery and solution delivery for engagements, • Provide technical leadership on best practice for ongoing support of ServiceNow, • Lead the configuration and development of modules to meet customers' business outcomes and requirements, • Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer, • Guide and provide required oversight/training for the customer's system administrators throughout the engagement, • Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow, • Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform, • Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform, • Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution, • Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform, • Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules, • Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments, • Support sales and pre-sales activities as required, • Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM, • Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes, • The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's, • Assist SHI teams in managing project timelines and customer expectations, • Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members, • Attend, support and represent SHI at conferences and events, • See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM, • Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations, • Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning

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