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Job Description OUR GOAL: Treat our consultants and clients the way we would like others to treat us!Interested in joining our team? Check out the opportunity below and apply today! The Service Desk Technician contractor is responsible for providing timely, customer-focused technical support to end users across the organization. This role handles both first-call resolution tasks and more advanced troubleshooting, ensuring issues are resolved efficiently or escalated appropriately. The ideal candidate is proactive, detail‑oriented, and excels in a fast-paced support environment. **Fully remote but workers must be in the EST time zone (8-5pm) Key Responsibilities Serve as the first point of contact for technical support via phone, chat, or ticketing system. Troubleshoot and resolve common issues related to: Windows and macOS operating systems Microsoft 365 apps (Outlook, Teams, OneDrive, Password resets and account lockouts Basic network connectivity issues Hardware peripherals (printers, monitors, docking stations) Create, update, and close service tickets with accurate documentation. Follow standard operating procedures and knowledge base articles. Provide excellent customer service and maintain a positive user experience. Perform advanced troubleshooting on desktop, laptop, and mobile device issues. Configure, deploy, and support workstations using standard imaging and provisioning tools. Install and support business-specific applications. Support audiovisual and conference room equipment. Investigate and resolve more complex networking, access, and permissions issues. Collaborate with system administrators or network teams for escalations. Participate in root-cause analysis and continuous improvement initiatives. Soft Skills Strong interpersonal and communication abilities. Ability to multitask and prioritize in a high‑volume environment. Team-oriented with a willingness to learn and grow. High attention to detail and follow-through. Qualifications Required 1-3 years of technical support or service desk experience. Strong knowledge of Windows 10/11 and basic macOS support. Experience with Microsoft 365 administration (account provisioning, mailbox troubleshooting, Teams support). Understanding of Active Directory, group policies, and permissions. Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). Familiarity with ITSM ticketing systems such as ServiceNow, Zendesk, or Freshservice. Excellent communication, customer service, and problem‑solving skills. Preferred CompTIA A+, Network+, or equivalent certifications. ITIL Foundations, HDI, or equivalent certifications. Experience with endpoint management platforms (Intune, SCCM, Jamf, . Knowledge of security best practices for end‑user devices. Experience supporting remote/hybrid workforce environments. Physical & Work Environment Requirements Ability to sit for long periods of time. Occasional travel to regional offices may be required. Standard business hours with periodic on-call or after-hours support. Reference: 1056706 Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Revel IT, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the description, we encourage you to apply anyway. You might be the right candidate for this or our other open roles! Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. #gdr4900 Job ID: 1056706

Title: US Technical Support Professional - Ams Location: NYC,NY, Remote allowed Required skills: Telco domain expertise Hands-on Blue Planet Inventory experience Nice to have skills: ServiceNow Troubleshooting

Passionate about delivering five-star service experiences and creating a welcoming, hospitality-driven environment? Join a leading global professional services organization as a Workplace Experience Host, where you will serve as the face of the office—curating a seamless, high-touch experience for employees, clients, and guests alike. This role brings the essence of luxury hospitality into a dynamic corporate setting, ensuring every interaction reflects excellence, attentiveness, and care. Role Overview As a Workplace Experience Host, you will act as a concierge and ambassador of service, setting the tone for an exceptional in-office experience. From warmly welcoming guests to anticipating needs before they arise, you will deliver polished, detail-oriented service that mirrors a high-end hospitality environment. You will play a central role in maintaining a refined, organized, and client-centric workplace where every touchpoint is thoughtfully managed. Key Responsibilities • Provide a warm, professional welcome to all guests and employees, delivering a personalized, concierge-style experience, • Serve as the primary point of contact for workplace services, anticipating needs and resolving requests with urgency and care, • Prepare and maintain conference rooms, collaboration spaces, and workstations to impeccable standards, ensuring readiness and comfort at all times, • Offer white-glove support for meetings and events, including room setup, technology checks, and real-time troubleshooting, • Manage and respond to service requests through platforms such as ServiceNow, ensuring a seamless and timely guest experience, • Partner with internal teams to coordinate events, meetings, and special experiences, ensuring flawless execution, • Conduct regular walkthroughs to uphold a polished, hospitality-grade environment across all shared spaces, • High school diploma or equivalent required, • 3+ years of experience in hospitality, guest services, concierge, or front-of-house roles (luxury hotel, corporate hospitality, or similar environment preferred), • A naturally service-oriented mindset with a passion for creating memorable experiences, • Exceptional interpersonal and communication skills with the ability to engage confidently with a wide range of guests, • Strong organizational skills with the ability to multitask in a fast-paced, service-driven environment, • Professional presence with a high attention to detail and presentation standards, • Comfort working with workplace technology including ServiceNow, MS Teams, and conference room/AV systems, • Understanding of health, safety, and workplace standards, • Experience in luxury hospitality, hotel concierge services, or high-end client-facing roles, • Background supporting corporate events or VIP guest experiences, • Familiarity with workplace experience platforms or smart office environments, • Guest experience & concierge-level service, • Workplace and facilities coordination, • Event support and execution, • AV and meeting room technology, • Service platforms (ServiceNow, MS Teams), • Professional communication & presentation

Job Title: Event Operations Coordinator Location: East Hanover, NJ Position Type: Full-time, Direct Hire Salary Range: $65-85,000 (negotiable based on experience) Summary: The Event Operations Coordinator supports the planning and execution of onsite internal meetings, leadership sessions, special events, and high-visibility engagements by delivering a seamless client experience and strong operational coordination. This role serves as a key point of contact for clients and internal stakeholders, ensuring all meeting and event details are managed accurately, communicated clearly, and executed with a high level of professionalism. Responsibilities: • Serve as a primary point of contact for clients for onsite meetings and events, ensuring a responsive, polished, and high-quality experience from planning through completion., • Communicate clearly and consistently with clients, internal stakeholders, senior leaders, and support teams to confirm event goals, requirements, timelines, and expectations., • Provide day-to-day coordination, troubleshooting, and follow-up to ensure meetings and events are executed as planned., • Support end users responsible for self-service meetings by providing guidance on process, logistics, and available services., • Coordinate all operational aspects of onsite meetings and events, including room bookings, catering, facilities support, security, campus travel, transportation, AV, webcast, virtual support, and production needs including managing crew schedule assignments., • Manage multiple event components and sub-services to ensure all services are delivered according to client requirements and timelines., • Track project milestones, timelines, and priorities for meetings and events with time-sensitive deliverables., • Participate in production review meetings and global coordination calls to ensure accurate communication, readiness, and alignment across teams., • Maintain event records, project documentation, and planning materials in ServiceNow, Outlook, and SharePoint., • Submit, enter, and track event details in the appropriate systems, request forms, and internal trackers according to process requirements., • Provide backup support for Room Booking team coverage and related coordination when needed. Qualifications: • Strong communication and organizational skills with a high level of professionalism and client service., • Excellent attention to detail and ability to manage multiple priorities with accuracy and consistency., • Comfortable communicating and coordinating with senior leaders and executive-level stakeholders., • Experience supporting onsite meetings, events, hospitality operations, workplace services, or similar corporate event environments., • Strong knowledge of Outlook, SharePoint, and ServiceNow., • Experience managing multiple Outlook calendars and shared mailboxes., • Ability to coordinate across multiple departments, support teams, and vendors., • Strong problem-solving skills with the ability to troubleshoot and adapt quickly in a fast-paced environment., • Experience maintaining documentation, trackers, and reporting with a strong focus on follow-through.

Job Purpose: Seeking a Desktop Support Specialist to join the Technology team in New York. This individual will be responsible for both remote and in person support for all Employees. Duties include documenting, triaging, investigating, and resolving issues reported to the Service Desk. The Desktop Support Specialist will work closely with other teams within the technology department to understand the impact and root cause of issues. The successful candidate must be able to communicate clearly and concisely, particularly when under pressure. Technical proficiency, excellent problem-solving skills, professionalism, and solid communication skills are a must. The support specialist will also need to be comfortable working in a fast -paced environment with a demanding user base and should be passionate about delivering continuous improvement across our technology platform. Duties & Responsibilities: • Serve as the first point of contact for customers needing technical assistance., • Must work East Coast Market hours, • Manage trouble calls via our ticketing system, phone, remote, and desk side visits to ensure courteous, timely, and effective resolution of end user issues, • Troubleshoot hardware, Windows 10, Windows 11 and application issues, • Install and upgrade software, setup hardware and configure systems and applications such as MS Office, One Drive, Zoom, softphones, turrets, printers, scanners, bio metric, data encryption, VPNWIFI configuration, and firmware updates for deskside equipment such as Cisco phones, • Install and manage Spyware/Malware tools, • Install and support Market Data Feeds, Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, Fidessa and Global Relay, • Provide first level network support and troubleshooting for both wireless and wired configurations, • A basic understanding of Active Directory at the Organization Unit level, • Troubleshoot Cisco Phone systems / Video conference Requirements & Qualifications: • Minimum 2-4 years of general IT Support with extensive customer-facing experience, would prefer the person to have trading desk support., • Experience with incident management/ticketing system like ServiceNow, • Proficiency in current protocols, operating systems and standards including Windows 10, Windows 11, Microsoft/Office 365, • Experience with System Center Configuration Manager/Endpoint Manager, • Experience with patch management and application deployment, • Expertise troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones and WIFI devices, • Ability to thrive in a fast-paced environment and work effectively under pressure, • Experience providing ongoing support to C-suite executives, • Experience working in a similar role at a brokerage firm, private equity, hedge fund, asset management firm, or investment bank preferred, • High school degree required; college degree strongly preferred, • Must be willing to get MS900 certification Important Notes: • Must be authorized to work full time in the U.S., BTIG does not offer sponsorship for work visas of any type BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. With an extensive global footprint and more than 700 employees, BTIG, LLC and its affiliates operate out of 20 cities throughout the U.S., and in Europe, Asia and Australia. BTIG offers execution, expertise and insights for equities, equity derivatives, ETFs and fixed income, currency and commodities. The firm’s core capabilities include global execution, portfolio, electronic and outsource trading, investment banking, prime brokerage, capital introduction, corporate access, research and strategy, commission management and more. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. BTIG is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity. Compensation: • BTIG offers a competitive compensation and benefits package. Salary range is based on a variety of factors including, but not limited to, location, years of applicable experience, skills, qualifications, licensure and certifications, and other business and organization needs., • The current estimated base salary range for this role is $85,000.00 - $115,000.00 per year. Please note that certain positions are eligible for additional forms of compensation such as discretionary bonus or overtime. Disclaimer: .

CGS is seeking a ServiceNow Developer to join our team supporting a wide-ranging technical support initiative for a large Federal agency. Refactor ServiceNow software customizations during ServiceNow major updates. JavaScript, SQL and related technologies for ServiceNow development.

The Nuvolo application is an enterprise asset management (EAM) module running on the ServiceNow platform that provides a modern Computerized Management System (CMMS) used by the Healthcare Technology Management (HTM) Service Line across the enterprise, replacing various functionalities of the Automated Engineering Management System/ Medical Equipment Reporting System (AEMS/MERS) module of the VistA platform and Maximo. The HTM Nuvolo Clinical EAM and OT Security modules support clinical asset management with benefits reaped across all departments, improving clinical asset performance through work order documentation and maintenance. Improved capabilities achieved by Nuvolo decreases the negative impact of unavailability of clinical systems and medical devices and improves the overall HTM services provided to clinical staff, Veterans, and their families. This upcoming potential project will provide Nuvolo Clinical EAM and OT Security Operations and Maintenance (O&M) Support Services for the Department of Veterans Affairs (VA) HTM Service Line. Nuvolo Clinical EAM and OT Security O&M Support Services will provide project management and software support for upgrades, patches, user support, incident response and continuous user feedback improvement. This potential project will consist of general operations and maintenance software and technical support services for the Nuvolo Clinical EAM and OT Security platform, in both the various lower and Production environments, supporting the Veterans Medical Centers (VAMCs) within the enterprise. This includes application support services, upgrades, patches, scheduled software maintenance, group/role updates, unscheduled break/fix support hours and remediation, enhancement support, system email support, dashboard/report creation and support, notification support and updates, workflow enhancements, interface updates and support, general user support and training services. The project will provide necessary support services so that the application operates in an efficient manner. This includes planning, testing, support, and issue mitigation during timely periodic system upgrades for new releases to ServiceNow and to Nuvolo. Gritter Francona is looking for a Senior Programmer to support this potential project. Duties may include but not limited to: • Performs tasks related to developing and modifying web-based applications, client-server applications and/or OS scripts for process automation, using skill and knowledge of application development in a Relational Database Management System or Structured Query Language (SQL), • Implement and integrate commercial off-the-shelf (COTS) software into existing architecture, • Plan, document, code, modify, test and implement computer programs, • Document test conditions, create test data, test programs, and analyze results, • Perform analysis of program and production problems, • Analyze and design new or existing system enhancements, • Work closely with the user to define requirements, • Bachelor's degree, • 8 years’ experience programming applications, • Must have experience supporting Nuvolo (any module)., • Federal Enterprise Architect Certification (FEAC) or equivalent substitution, ServiceNow Certified Administrator, and ServiceNow Certified Application Developer preferred, • Experience with the Veterans Health Administration is preferred., • Experience delivering Nuvolo Clinical EAM and/or OT Security module is preferred., • An understanding of Veterans Integrated Service Network (VISN), Veterans Affairs Medical Center (VAMC), and Healthcare Technology Management (HTM)/Biomedical Engineering department operations is preferred., • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Short Term & Long Term Disability, • Training & Development

Are you passionate about creating seamless workplace experiences and being the go-to problem solver in a dynamic environment? Opensity Solutions is seeking a Lead Facilities Coordinator to join our team on-site at a prestigious firm in downtown Manhattan. This is an incredible opportunity to work in a high-profile, professional setting where your attention to detail, operational excellence, and customer-first mindset will make an immediate impact. Schedule: M-F, 10:00am to 7:00pm, (Must be flexible for overtime if needed) Location: New York, NY 10007 Pay Rate: up to $35/hr. What You'll Do As the Lead Facilities Coordinator, you'll be at the center of keeping daily office operations running smoothly and efficiently. From coordinating vendors to supporting hospitality and workplace initiatives, your role ensures the firm’s space remains professional, welcoming, and fully functional. Key Responsibilities • Act as a primary point of contact for facilities-related inquiries, ensuring prompt and efficient resolution., • Coordinate repairs and maintenance with internal teams and external vendors (e.g., HVAC, electrical, plumbing, cleaning)., • Manage work order system; track service tickets and escalate as needed., • Monitor office conditions and proactively identify areas needing attention (lighting, furniture, restrooms, kitchens, etc.)., • Support space planning efforts, including desk moves, seating assignments, and floor plan updates., • Assist with security and access control (e.g., key cards, visitor logs)., • Maintain inventory of office and facilities supplies; reorder as necessary., • Participate in sustainability, space planning, and workplace experience initiatives., • Conduct regular inspections and audits to uphold cleanliness and safety standards., • Manage and update floorplans using workplace planning tools (WISP, OfficeSpace)., • Plan and execute seating assignments, office moves, and reorganizations in collaboration with Office Managers and stakeholders., • Maintain visitor management protocols and oversee office capacity dashboards., • Partner with the Office Administration team to support reception duties and onboarding of new hires (desk setup, supplies, security access)., • Manage physical access cards and security profiles (via Kastle and building systems)., • Oversee mailroom operations, including receiving, processing, and distributing deliveries and managing shipments via UPS, FedEx, USPS, and couriers., • Collaborate on ad-hoc business projects and requests across global offices. What We’re Looking For • 2+ years of experience in facilities management, office operations, or building services., • Strong leadership and team management skills with a service-first mindset., • Excellent communication and relationship-building abilities across all levels., • Experience managing vendors and ensuring contract performance., • Ability to handle space planning tools and coordinate office moves., • Familiarity with health, safety, and environmental compliance requirements., • A proactive, collaborative, and team-centric approach., • Proven ability to juggle tasks in a fast-paced, professional environment., • Familiarity with facilities software systems like Angus, FMX, or ServiceNow is a plus., • Basic understanding of building systems (HVAC, plumbing, electrical)., • Able to lift up to 40 lbs and handle light physical tasks when needed., • Knowledge of OSHA, ADA, and building compliance standards is a bonus Equal Employment Opportunity: Opensity Solutions provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Location: Hybrid – Brooklyn, NY Duration: 2-year contract (+ potential 2-year extension) Overview We are seeking an experienced Cybersecurity GRC Analysts to support a large-scale, multi-year initiative focused on enterprise risk management, compliance, and security awareness. This is a key personnel role requiring strong expertise in federal security frameworks and governance practices. Key Responsibilities • Lead enterprise-wide risk assessments to identify, evaluate, and prioritize cybersecurity risks, • Ensure compliance with NIST SP 800-53 and NIST SP 800-37 (RMF) through audits and Security Impact Analyses, • Maintain and manage the enterprise Risk Register and oversee the full POA&M lifecycle, • Monitor and report cyber risks using dashboards, metrics, and executive-level reporting, • Design and deliver security awareness programs, including phishing simulations, • Collaborate with Cybersecurity Engineers and Business Analysts to define compliance controls and remediation priorities, • 3+ years of experience in cybersecurity, risk, or GRC roles, • Strong knowledge of GRC methodologies, TPRM, and federal compliance frameworks (FISMA, NIST), • Experience with risk tracking, POA&M management, and security assessments, • GRC Platforms (e.g., Archer, ServiceNow), • TPRM Tools (e.g., OneTrust, Prevalent), • Security Awareness Platforms (e.g., KnowBe4, Proofpoint), • Microsoft Power BI, Advanced Excel, • JIRA

PLEASE NOTE: WE ARE NOT ACCEPTING ANY 3RD PARTY SOLICITATIONS. ANY SUCH INQUIRIES WILL NOT BE CONSIDERED OR RECEIVE A RESPONSE. WE CAN ONLY WORK WITH DIRECT APPLICANTS WHO ARE AUTHORIZED TO WORK IN THE US WITHOUT SPONSORSHIP. THIS IS AN ON-SITE ROLE FOR LOCAL CANDIDATES ONLY. SOFT's client located in New York, NY is looking for a Financial Project Analyst - Telecomm for a long term contract assignment. This is a onsite role! Experience: • In-depth experience with data analytics tools like Tableau, and the ability to work effectively with large data reports to ensure accuracy in Identifying cost savings opportunities and optimizing expenditures and invoice overcharges from carriers., • In depth analytical skills and excellent problem-solving abilities for addressing complex challenges, • Manage high-level data reports, performing in-depth analysis of reports and communicating results to leadership, Familiarity with ServiceNow and Peoplesoft, • Superior Financial and analysis skills., • In-depth experience with Excel spreadsheets, pivot tables, databases, PowerPoint, AI tools, and other relevant tools. SQL is good knowledge to have., • Experience in developing reports, presentations, and Power BI dashboards, • Able to identify, recommend, and lead cost-saving opportunities and process improvements, • Superior invoice analysis, reporting large data analysis and vendor payments., • Experience in Telecom Expense Management, in managing telecom expenses, auditing telecom wireless, wired data usage and charges., • Outstanding written and verbal communication skills – ability to summarize and explain complex information MAJOR RESPONSIBILITIES/ACCOUNTABILITIES • Establish/Optimize process services, such as mobile and landline communications, in preparation for monthly carrier reports analysis for the department; Analyze report for data integrity., • Establish/Optimize process to manage costs associated with telecommunication services, review vendor reports to reduce cost by eliminating errors by eradicating cost inefficiencies identifying cost savings opportunities and optimize client’s wireless, voice and data services., • Establish/Optimize process to Analyze vendor expenses and compare to funding of contract., • Establish/Optimize process to Prepare forecast budget expense reports, • Establish/Optimize preparation status reports on in-process and completed projects. To indicate if projects are within budget parameters from both a dollar and time perspective., • Establish/Optimize process to prepare and evaluate mid-year and year-end forecasts, monitor spending, and secure rollover of unspent funds, • Establish/Optimize process to track planned and actual expenses in support of the annual budget process, • Establish/Optimize process to Investigate and resolve project budget variances

Job Description: • Provide dedicated on-site IT/OT support, ensuring seamless operations, rapid incident resolution, and proactive maintenance at sites. Act as the primary point of contact for all local IT/OT issues and coordinate with remote teams for escalations. Responsibilities: - Incident Management & Resolution: • Act as Site SPOC for critical incidents (P1/P2) and coordinate with the Critical Incident Manager., • Perform triage and assignment of site alerts/incidents., • Provide hands-and-eyes support for break-fix issues that cannot be resolved remotely., • Adhering to SLAs agreed in the Scope, • Conduct daily site walkthroughs and routine checks., • Maintain site-specific knowledge base and update manuals., • Performs routine maintenance and preventive checks to ensure the health of critical IT systems, • Bridge between L2/L3 support teams and business stakeholders., • Engage and escalate IT issues impacting business operations., • Coordinate and shadow dispatch engineers during work completion., • Reporting to the Track Lead / Team Lead at Site, • Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to, • resolve those problems, • Troubleshooting technical issues, • Attends operations related meetings., • Site review & meetings with site SPOC., • Meetings with vendors, OEMs on open actions, • Minimum 5-77yrs hands on dedicated experience as deskside/Onsite support/local IT engineer, • Strong Microsoft Operating System installation (Win10 / Win11 / MAC OS X) and troubleshooting skills., • Strong Experience in Providing Hands & feet Support for Network and Datacentre Equipment/Devices, • Familiarity of IT-OT systems (SCADA, PLC, HMI), industrial networking, Windows-based engineering workstations., • ServiceNow for SLA tracking and ticket management., • Good knowledge in handling RF scanners, industry level label printers (Zebra, etc), • Hands on experience in handling Data center hardware., • Good knowledge on Virtualization, Network, Storage servers, backups, VMs, and Cloud technology., • Strong Customer service skills, • Able to handle unforeseen situations., • Might need to travel to other sites based on demand and requirements., • On-call requirement for P1/Urgent issues outside regular support hours (local business hours)., • Handle operations and customer requirements as per process and agreed SOW., • Excellent communication and conversation skills (Verbal and Written), • Coordination with HCL internal teams, stakeholders, and vendors, • Good documentation skills, • Good working knowledge of MS OFFICE, • Should have a great customer handling skill, • Can drive HCL’s value and its methodology, • Ability to adjust to evolving processes HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation. A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

PLEASE NOTE: WE ARE NOT ACCEPTING ANY 3RD PARTY SOLICITATIONS. ANY SUCH INQUIRIES WILL NOT BE CONSIDERED OR RECEIVE A RESPONSE. WE CAN ONLY WORK WITH DIRECT APPLICANTS WHO ARE AUTHORIZED TO WORK IN THE US WITHOUT SPONSORSHIP. THIS IS AN ON-SITE ROLE FOR LOCAL CANDIDATES ONLY. SOFT's client located in New York, NY is looking for a FINANCIAL PROJECT ANALYST- Telecomm for a long term contract assignment I. SUMMARY OF THE FUNCTION/ROLE The Telecom Services & Expense Management Unit team provides Telecom Services support, Expense and Financial management support for IT. The incumbent candidate will assist in establishing and optimizing processes for the Telecom Services & Expense Management Unit, including but not limited to, establishing processes for management and monitoring spending, analysis, forecasting, financial planning, invoice audit and expense analysis, variance reporting and analysis, forecasting procurement requirements for new purchases, contract modifications, and vendor payments. II. MAJOR RESPONSIBILITIES/ACCOUNTABILITIES • In-depth experience with SQL, data analytics tools like Tableau, and the ability to work effectively with large data reports to ensure accuracy in Identifying cost savings opportunities and optimizing expenditures and invoice overcharges from carriers., • Establish/Optimize process for the preparation and audit invoices, wireless plans and wireless equipment purchases from all carriers, budget variances/ expense reports for the department; Analyze report for data integrity., • Establish/Optimize process to Review Cost Benefit Analyses (CBAs) and ROI., • Establish/Optimize process to Analyze vendor expenses and compare to funding of contract., • Establish/Optimize process to Prepare budget expense variances reports, • Establish/optimize preparation of reports, and analyses in areas such as Machine-to-Machine accounts, forecasts, expense reports, and business forecasts, • Establish/Optimize preparation status reports on in-process and completed projects. To indicate if projects are within budget parameters from both a dollar and time perspective., • Establish/Optimize process to prepare and evaluate mid-year and year-end forecasts, monitor spending, and secure rollover of unspent funds, • Establish/Optimize process to track planned and actual expenses in support of the annual budget process, • Establish/Optimize process to Investigate and resolve overcharges and anomalies found during audit and analysis of wireless vendors accounts III. QUALIFICATIONS Experience and Education Requirements • BS degree in Finance, Accounting or Economics preferred, • 10 Years of Experience in Telecom Services & Expense Management, • Experience with project-based financial management, telecom expense management, budgeting/forecasting and or auditing a plus, • In-depth invoice analysis and audit, • Ability to independently compile, research and perform in-depth analysis of projects and data, • Excellent problem-solving skill and analytical capabilities, • Prior forecasting and reporting experience required, • Strong communication, analytical and data organization / interpretation skills, • Proven ability to multi-task, work under pressure, and meet tight deadlines, • Attention to detail and accuracy is required, • Superior skills with Microsoft Office applications (Excel, PowerPoint, Word, Outlook), • Outstanding organizational and quantitative skills as well as experience managing and resolving complex resource allocation problems, • Ability to perform high-volume work accurately and independently, • Ability to gather business requirements and outline business needs, • Ability to perform financial analysis using various financial system, • Excellent written and oral communications skills, • PeopleSoft Finance Modules, • ServiceNow Reporting Modules

Finance & Supply Chain Solutions is a functional and technical expert in the. ServiceNow Finance & Supply Chain (Source-to-Pay) Product Line – which currently includes the. At least 3+ years of configuration/development experience complex, global organizations in the Finance, Supply Chain and/or S

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The Role The Sr. Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Platform products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: • Creation and delivery of platform solutions that take in to account long term technical architecture, process design and ServiceNow technical standards, • Support the engagement efforts related to platform wide process definition, re-engineering, improvement and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders, • Advise customers in their efforts to take advantage of the ServiceNow Platform capabilities in their efforts to improve their existing processes, • Lead customer design workshops across multiple ServiceNow platform products and capabilities., • Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution, • Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them, • Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement, • Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development, • Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, • Develop required integration components (SSO, LDAP, etc.) with multiple systems, • Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution, • Juggle multiple and complex projects/initiatives, • Promoting continuous improvement practices for delivery/engagement materials, • Supporting specific sales activities when required, • Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request, • Up to 50% travel annually, driven by customer needs and internal meetings, • Active TS/SCI Clearance with Full Scope Polygraph (FSP) Required, • 3 years of experience working in US federal agencies and environment with ServiceNow Government Community Cloud (GCC)., • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry., • ServiceNow security experience including Vault, Edge Encryption and Data Privacy, • ServiceNow Domain Separation, • At least 5 years of hands-on configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals, • Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems, • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies, • Experience with data management, database design, and database concepts, • Experience working with self-hosted installations of the ServiceNow platform, • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies, • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity, • ServiceNow certifications Certified System Administrator (CSA), Certified Application Developer (CAD), • Proven team player and team builder Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. ___. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ___for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Serve as the lead ServiceNow Architect, providing technical leadership and expertise in designing, implementing, and optimizing ServiceNow solutions. Architect and deliver scalable, high-performing ServiceNow solutions tailored to meet client requirements, with a focus on Human Resources (HR) workfl

Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs. This role requires the candidate to spend 90% of time on UI development and 10% on backend development. Copliot/windsurf (or equivalent).

Advise customers in their efforts to take advantage of the ServiceNow Platform capabilities in their efforts to improve their existing processes. Active TS/SCI Clearance with Full Scope Polygraph (FSP) Required. In addition, all qualified applicants with arrest or conviction records will be consider

ServiceNow Development experience supporting a large organization with 3+ years of hands-on experience as a ServiceNow Developer using SPM. ServiceNow Certified System Administrator (CSA) and Certified Application Developer certifications (CAD) required. Credence has an immediate need for a skilled

The Senior Programmer is responsible for designing, developing, configuring, and maintaining the VA Nuvolo Clinical EAM and OT Security application on the ServiceNow platform. Develop and modify Nuvolo/ServiceNow application components, scripts, and configurations under the direction of the Seni

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fort

Benefits of Working for Abacus:.

ServiceNow Certified Application Developer. BCMC is looking for individuals with mid-level ServiceNow Developer experience to support customer environment operations. Designs and develops new ServiceNow applications and services.

Role Title: ServiceNow Service Portal Developer.ServiceNow Service Portal Developer.ServiceNow Core; JavaScript; HTML; AngularJS; ServiceNow CSM - Customer Service Management.JavaScript coding/development skills in ServiceNow environments -JavaScript, Angular JS, CMS experience for Service Portal de

Customize ServiceNow modules, including form configuration, UI design, and data models. ServiceNow implementation, customization, and platform development is REQUIRED. ServiceNow integrations and flow building.

Ensure compatibility of Exstream with Notice Conversion file output, including seamless delivery of WebApp-generated PDFs. Work with workflow management tools and enterprise software such as IRWorks, ServiceNow, Splunk, Microsoft Project, and the IBM Rational Tool Suite. Knowledge of license managem

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The Team The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Principal Technical Consultant, Integrations Specialist is the functional and technical expert of a customer engagement team – consulting with customers and configuring ServiceNow Integrations based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps. They will play a crucial role in delivering transformative integration architectures that support AI solutions on the platform. What you get to do in this role: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry., • Devising integration development plans and strategies while formulating architectures for systems integrations., • Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers, • Developing solutions specific to user requirements gathered in workshops., • Coordinating activities with other developers to ensure that integrations and platform functionality is designed to support the overall project., • Ensuring that best practices in integration processes are followed by the organization., • Act as an SME to solve complex user issues related to Integrations and AI solutions., • Checking and correcting conflicts in data configurations and overlaps., • Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer., • Identifying, debugging, and advising on system errors or architecture issues. To be successful in this role, we need someone who has: • Active Security Clearance Required, • At least 6years of configuration/development experience for complex, highly capable, integration technologies, • Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems, • Maintain at least 2 ServiceNow mainline CIS certifications, • Maintain ServiceNow Certified Application Developer (CAD) certification, • Act as a technical lead on any engagement, • Experience with architecting systems integrations and creating complex high level architecture diagrams, • Extensive experience with Integration Technologies (Web Services (REST/SOAP), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies, • Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI., • Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued., • Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations), • Experience with data management, database design, and database concepts, • Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies, • Connect chat, agent chat, and virtual agent configuration and design experience, • Encryption understanding and core design principals with customers (Platform, Edge, Database, Full Disk, etc), • Understanding and/or development experience with MID Servers, Notify, Orchestration, • Strong Javascript skills with practical experience, • Experience with Self Hosted implementations and/or Domain Separation is a plus, • Experience with data management, database design, and database concepts, • Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment, • Proven team builder with the ability to mentor and develop talent, • Analytical and problem-solving abilities, • A keen eye for detail and the ability to spot and fix errors in complex code, • Ability to perform tasks independently, • Good presentation and report-writing skills, • Up to 30% travel annually Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. ___. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ___for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Certified Implementation Specialist – Hardware Asset Management. Certified Implementation Specialist – Software Asset Management. Strong understanding of ITIL and enterprise service management practices.

Serve as a ServiceNow developer on a State Department Contract focused on cloud work. Advise functional and admin teams on design, development and overall ServiceNow best practices. Solution and develop requested enhancements to existing ServiceNow applications.

Work with workflow management tools and enterprise software such as IRWorks, ServiceNow, Splunk, Microsoft Project, and the IBM Rational Tool Suite. Ensure compatibility of Exstream with Notice Conversion file output, including seamless delivery of WebApp-generated PDFs. Proven experience with Exstr

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital seeks a ServiceNow Technical Consultant to join our growing ServiceNow practice area. The ideal candidate will have expertise with the Field Service Management (FSM) module. To be considered for this role, you must be a U.S. citizen and willing and able to subscribe to a Public Trust background. This is a 100% remote opportunity As a ServiceNow Technical Consultant, working remotely, you will be responsible for the successful design, implementation, and ongoing support of ServiceNow solutions that meet our clients' business needs. You will work closely with clients to understand their requirements, provide technical guidance, and ensure the seamless integration and optimization of ServiceNow applications. * Advanced Solution Design and Implementation: • Lead the analysis and translation of business requirements into advanced technical specifications and comprehensive ServiceNow solutions., • Design, configure, develop, and implement complex ServiceNow applications and modules, ensuring optimal performance and user satisfaction. Customization and Integration:, • Perform advanced customization of ServiceNow applications using JavaScript, GlideScript, and other relevant technologies., • Integrate ServiceNow with other enterprise systems and third-party applications using APIs, web services, and other integration methods. Project Leadership:, • Lead and oversee multiple, high-impact ServiceNow implementation projects, ensuring they are delivered on time, within scope, and on budget., • Provide project leadership, including mentoring junior consultants, managing project risks, and ensuring stakeholder alignment and communication. Technical Consulting and Support:, • Act as a technical advisor to clients, offering expert guidance and best practices for leveraging ServiceNow to achieve business goals., • Provide advanced troubleshooting, support, and optimization for existing ServiceNow implementations. Documentation and Standards:, • Create and maintain comprehensive technical documentation, including advanced design specifications, technical guides, and process workflows., • Ensure adherence to technical standards and best practices across all projects., • The employee is required to travel to business and customer locations, locally and/or nationally, up to 20%., • Minimum of 3-5 years of experience working with ServiceNow platform., • Proven experience in designing, developing, and implementing ServiceNow solutions., • Proficiency in JavaScript, HTML, CSS, and other web development technologies., • Strong understanding of ServiceNow architecture and data model., • Experience with ServiceNow integration methods, including REST and SOAP APIs., • Knowledge of ITIL processes and best practices., • Bachelor’s degree in computer science, Information Technology, or a related field., • Certifications:, • ServiceNow Certified System Administrator (CSA) is required., • Additional certifications, such as ServiceNow Certified Implementation Specialist (CIS) or ServiceNow Certified Application Developer (CAD) are highly desirable. Preferred Qualifications:, • Experience with Customer Service Management and CCaaS., • Experience with CTI and IVR integrations., • Experience with Agile/Scrum methodologies., • Familiarity with additional ServiceNow products and modules. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-RemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

SmarterDx, a ___ company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at ___. SmarterDx is seeking an Operations Manager to help optimize internal processes and partner with Customer Success Managers to better support our clients. Most of our day-to-day customers are clinical documentation improvement specialists and coders at US health systems. Supporting their work is an essential component of what we do at SmarterDx, and in this role, you will lead initiatives to develop new processes or optimize existing processes that have a direct impact on their experience with our applications. You will partner with our Customer Support Managers to ensure alignment on internal requests and escalations that impact the customer experience. In addition to this partnership, you will be responsible for collaborating closely with cross-functional teams to develop and implement processes. This role is fully remote within the US • Develops an advanced understanding of all SmarterDx applications, serving as a final escalation point of contact for complex Support issues that span multiple teams and may require extended triaging, • Serves as a thought partner to Account Managers and other teams when addressing nuanced client requests, • Leads multi-week, cross-functional projects to manage requests from existing customers, • Proactively documents and trains cross-functional teams on new or updated processes, • Builds collaborative relationships with cross-functional teams through clear, professional communication that is reflective of company values, • Leverages SQL to complete back-end queries to effectively triage complex customer issues, • 7+ years experience in customer service or project management roles, preferably in healthcare technology or SaaS organization, • 5+ years of experience creating and optimizing standard operational procedures, • Must have strong experience in at least one of the following:, • Creating process documentation or Standard Operating Procedures, • Experience with clinical documentation improvement (CDI) software or related healthcare applications, • Startup experience, especially at a healthcare or health tech organization, • Excellent communication skills, with the ability to work comfortably with technical and clinical teams, • Flexible team player with a strong ability to adapt to changing priorities and department goals, • Strong empathy and patience, with a genuine desire to help colleagues and customers succeed, • Well-versed in Jira or similar ticketing tools (e.g., Zendesk, ServiceNow) for issue tracking, workflow management, and operational support., • Ability to quickly learn and adapt to new technologies and processes, • Excellent time management and prioritization skills in a remote environment, • Proactive approach to identifying and resolving potential issues before they escalate, • Technical troubleshooting and problem-solving using SQL $130,000 - $150,000 salary #LI-Remote • Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan., • Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents., • Remote-First Team – Work from anywhere in the U.S., • Unlimited PTO & 10 Holidays – So you can relax and recharge., • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match., • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters., • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Public Trust Eligibility Required About Aretum Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront. Job Summary Aretum is seeking a Software Team Manager to join our team supporting a large-scale federal technology modernization program. As a Software Team Manager, you will be embedded full time within a single Agile scrum team alongside the team's Scrum Master, serving as the technical lead for the team's developers, frontend engineers, and testers. You will work directly with the team's federal Product Owner and Business Analysts to translate functional requirements into well-formed technical work, lead day-to-day technical decisions within the team's scope, drive code quality and Definition of Done across the team, and coordinate with the program's Solutions Architect on architecture-level questions. You will partner with the Scrum Master on detailed roadmap planning, resource allocation, and milestone reprioritization. You will support change management coordination through the federal change advisory process and participate in security controls review for the components your team owns. This is a hands-on technical leadership role, not a pure management role; you will spend time in code, in design discussions, in peer reviews, and in production support alongside the team you lead. Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements. Responsibilities • Serve as the technical lead for a single Agile scrum team, providing day-to-day technical direction to the team's developers, frontend engineers, and testers, • Provide technical knowledge and analysis of the team's applications and operational environment, including high-level functional systems analysis, design, integration, and implementation advice on moderately complex problems, • Translate functional requirements and design specifications received from the federal Product Owner and Business Analysts into well-formed technical work, ensuring stories are technically sound before they enter sprint commitment, • Make day-to-day architectural decisions within the team's scope, escalating to the Solutions Architect and Cloud Architect for cross-team or program-wide architectural questions, • Drive code quality on the team by establishing and enforcing peer code review discipline, ensuring no merge request is approved without review by a peer developer, • Own the team's Definition of Done, ensuring it covers code review, testing, security scans, accessibility validation, and documentation, and ensuring the team consistently meets it, • Maintain test code coverage standards on the team's codebase (target minimum 90 percent with branch coverage enabled), and SonarQube quality gate compliance for Bugs, Code Smells, and Vulnerabilities, • Support GitLab CI/CD pipelines for the team's services, including build, test, scan, and deployment stages, and ensure the team's deployments are fully automated, • Partner with the team's Scrum Master and Business Analyst on detailed roadmap maintenance for the team's Epic area, providing technical level-of-effort estimates, resource allocation input, and milestone reprioritization recommendations, • Participate fully in SAFe Agile ceremonies (Sprint Planning, Daily Standup, Sprint Review, Retrospective, and Backlog Refinement), bringing the technical perspective to estimation, dependency identification, and acceptance discussions, • Support Program Increment (PI) Planning preparation by ensuring features are technically ready, dependencies are flagged, and effort estimates are realistic, • Support change management documentation and coordination through the federal change advisory process (typically a ServiceNow-based workflow), working with the federal Project Manager to ensure release approvals are in place in advance of each release, • Attend change advisory meetings as requested to provide technical details supporting release approvals, • Work with the Solutions Architect and federal security team to review security controls applicable to the team's components, identify areas where waivers or exceptions may be required, and support the federal Plan of Action and Milestones (POAM) remediation process, • Lead remediation of security vulnerabilities identified through routine security scanning within required timeframes (30 calendar days for High-Priority, 180 calendar days for Medium-Priority), coordinating fixes across the team, • Support Tier-2 and Tier-3 production issue resolution for components owned by the team, leading triage discussions, coordinating fixes, and verifying resolution, • Coordinate with Triage Engineers, the Solutions Architect, and federal Product Management on production issues that affect the team's components, contributing to root cause analysis and preventive improvements, • Support security architecture documentation for the team's components in support of Authority to Operate (ATO) maintenance, in coordination with the federal Information System Security Officer (ISSO) and the Solutions Architect, • Ensure technical documentation for the team's services (APIs, data models, deployment operations, runbooks) is current and accessible in the program's collaboration tools, • Mentor team developers through pairing, design review, and constructive code review, helping the team grow technically and supporting onboarding of new team members, • Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related field (or 3 years of additional experience), • Minimum 2 years of professional software engineering experience, • Demonstrated experience as a technical lead or senior developer on an Agile scrum team, including providing technical direction to other developers and owning code quality, • Hands-on experience developing production backend or full-stack web applications in Java and/or Python, • Hands-on experience with PostgreSQL, including schema design and SQL tuning, • Working experience with Elasticsearch or OpenSearch for search indexing, • Hands-on experience with containerized microservices in AWS (Elastic Container Service, RDS, S3, SNS, SQS, and related services), • Working experience with GitLab (or equivalent) source control and CI/CD pipelines, including build, test, scan, and deployment stages, • Working experience with Terraform for infrastructure-as-code, • Demonstrated experience leading code review and enforcing engineering standards on a team, • Experience translating functional requirements into well-formed technical work, including breaking down complex stories, identifying dependencies, and providing level-of-effort estimates, • Experience working in Agile/Scrum environments, including active participation in sprint ceremonies and backlog refinement, • Experience leading technical aspects of production incident response and Tier-2/Tier-3 production support, • Excellent written and verbal communication skills, with the ability to explain technical tradeoffs to developers, product owners, and government stakeholders Preferred Qualifications • Experience supporting federal government clients, • Experience working in a SAFe environment with multiple synchronized Scrum teams and Program Increment (PI) planning, • Experience with Spring Boot or comparable Java application frameworks for building REST APIs, • Experience with Angular frontends and end-to-end debugging across frontend, backend, and infrastructure layers, • Experience supporting security control reviews, ATO maintenance, and Plan of Action and Milestones (POAM) remediation for federal systems, • Experience supporting federal change advisory processes (typically ServiceNow-based), including authoring change documentation and presenting at change advisory meetings, • Experience with AWS architectural patterns including VPC isolation, application load balancers, and private-subnet container hosting, • AWS certification (e.g., AWS Certified Developer - Associate, AWS Certified Solutions Architect - Associate), • Experience with container image scanning, SAST/DAST tooling, and integration of security scanning into CI/CD pipelines, • Experience mentoring junior and mid-level developers and contributing to hiring or technical interviewing Travel Requirements This is a remote position; however, occasional travel may be required based on project needs, client meetings, team collaboration events, or training sessions. Travel is expected to be less than 10% and will be communicated in advance whenever possible. EEO Statement Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance. As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws. We are proud to support our nation’s veterans and military families, providing career opportunities that honor their service and experience. If you require reasonable accommodation during the hiring process due to a disability, please contact ___ for assistance. Equal Opportunity Employer/Veterans/Disabled U.S. Work Authorization Applicants must be U.S. citizens or currently authorized to work in the United States on a full-time basis. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency’s background investigation requirements. Sponsorship is not available. • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off, • Family Leave (Maternity, Paternity), • Short Term & Long-Term Disability, • Training & Development

About Blue Water Thinking Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals. Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers. Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions, thought leadership, and grit to meet our client's transformational needs. Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners. Lastly, our formula for success is simple: Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible. Job Description: Blue Water Thinking is seeking a Nuvolo Junior Trainer to support the development and delivery of training programs for the VA Nuvolo Clinical EAM and OT Security platform under the direction of the Senior Trainer. This individual assists in maintaining and updating training materials following system changes, conducting training sessions, and supporting end users as new functionality is deployed across the VA HTM enterprise. Responsibilities: • Performing in a key role executing program operations to meet established goals and objectives., • Collaborating with VHA leadership and cross-functional teams to align program goals with veteran healthcare needs., • Assisting in the planning, creation, and delivery of training and educational courses for VA HTM staff on Nuvolo application workflows., • Supporting updates to training content (guides, knowledge articles, job aids) following system upgrades, releases, and configuration changes., • Conducting evaluations and assist in identifying communication and skill requirements for VA HTM end users., • Translating training needs into workshop modules and remedial training content., • Developing and revising workbooks and instructional materials for standard and customized Nuvolo training workshops., • Performing training-related administrative tasks including scheduling, enrollment management, and training record maintenance., • Conducting face-to-face and online training sessions for diverse VA HTM user audiences., • Maintaining training databases and assisting with knowledge management of the VA Nuvolo Knowledge Base and service portal., • Attending and actively participating in project meetings; supporting the tracking of training deliverables., • Assisting with UAT coordination and user acceptance support for new application features., • Supporting the development of work plans and project documentation as assigned. Minimum Qualifications: • BA/BS degree in Education, Instructional Design, Information Technology, Healthcare Administration, or a related field., • Minimum 3 years of experience providing training in a technical or healthcare environment., • Demonstrated ability to deliver in-person and/or web-based training to adult learners., • Experience supporting Nuvolo. Preferred Qualifications: • Professional clinical experience and understanding of healthcare delivery., • ServiceNow Certified Application Developer., • Experience with VHA or other federal healthcare agencies., • Experience delivering Nuvolo Clinical EAM and/or OT Security module training., • Understanding of VISN, VAMC, and HTM/Biomedical Engineering operations. Eligibility: • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future., • Must be able to obtain and maintain the required federal public trust clearance for this role. Compensation: Salary for this position is determined by various factors, including but not limited to, location, the candidate’s particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below. Salary range: $58,000 - $105,000 Benefits: Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan. Our Commitment to Equal Employment Opportunity. Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law. Applying for this Job: • Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...), • Candidates must fill out the below form to the best of their knowledge

Role Overview: If you enjoy configuring and developing for internal business units in ServiceNow and are looking to showcase your ability to translate business needs into technical solutions, then we would like to meet with you! The ServiceNow Administrator is a key member of the Information Technology team, responsible for the day-to-day administration, configuration, and maintenance of the firm's ServiceNow platform. This role plays a critical part in ensuring the platform's reliability, performance, and security, while also providing essential basic engineering support. The administrator will be responsible for managing core ITSM applications, troubleshooting issues, and automating internal business processes. Additionally, they will be involved in light development and customization of the platform to enhance functionality and meet evolving business needs. This position requires a proactive, detail-oriented individual with a strong understanding of the ServiceNow platform, IT Service Management best practices, and a foundational knowledge of application development and scripting. At Cornerstone Research, you will be part of a thriving, 1,000-strong team that spans nine offices, comprises more than 55 nationalities, and leads the industry in its commitment to develop team members across all levels. Inc. Magazine has recognized Cornerstone Research three times as a Best Workplace for its outstanding employee engagement, collaborative culture, and professional growth opportunities. You'll Love It Here If You: * Embrace learning and continuous improvement * Set and strive for a high bar of excellence * Believe that teamwork leads to success: ask us what it means to be #onefirmfirm! * Take pride in always doing your best work, even if it's harder or takes longer * Are passionate about what you do How You'll Help Our Team Succeed: * Perform day-to-day administration and configuration of the ServiceNow platform, including but not limited to, core ITSM applications (Incident, Problem, Change, Service Catalog, and Knowledge Management), HRSD, Application Engine, and CMDB. This includes configuring forms, tables, fields, business rules, client scripts, UI policies, and data imports. * Design, develop, and customize new applications, modules, and functionalities within the ServiceNow platform to meet evolving business needs. * Manage the development and promotion of update sets between environments (e.g., Development, Test, Production) to ensure a controlled and consistent deployment process. * Monitor platform performance and identifies areas for optimization. Implement best practices for scripting, data model design, and system configuration to ensure platform scalability and responsiveness. * Plan, coordinate, and execute system maintenance, patch installations, and version upgrades in a timely and efficient manner, ensuring minimal disruption to business operations. * Provide Tier 2 and Tier 3 support for all ServiceNow-related issues, troubleshooting technical problems, identifying root causes, and implementing effective solutions. * Design, develop, and maintain automated workflows using Flow Designer or legacy workflows, to streamline and optimize internal business processes and improve efficiency. * Develop and maintain reports, dashboards, and performance analytics to monitor platform health, usage, and key performance indicators (KPIs) for management. * Assist in the implementation and maintenance of integrations between ServiceNow and other internal systems or third-party applications using APIs and IntegrationHub. * Create and maintain comprehensive technical documentation, including system configurations, procedures, and training materials. Provide training and guidance to end-users to ensure effective use of the platform. What You'll Need to Be Successful: * 5+ years of relevant experience (at least 3+ as a ServiceNow Administrator); professional services experience preferred. * The desire to take initiative and actively contribute to the team and the firm * The ability to communicate effectively and professionally. * Strong business acumen and the ability to learn the firm's financial and operational functions. * The mindset to provide superior service. * Strong understanding of ITIL frameworks and IT Service Management (ITSM) best practices. * Proficiency in ServiceNow scripting languages. * Experience with relational databases and data management within the ServiceNow platform. * Familiarity with web service integrations. * Excellent problem-solving, communication, and interpersonal skills, with a focus on internal customer service. * Ability to work both independently and as part of a collaborative, cross-functional team, contributing to the firm's overall success. * The ability to commute to our office in Chicago to comply with our hybrid work policy of 2-3 days per week in office. * Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience. * ServiceNow Certified System Administrator (CSA) certification. Cornerstone Research is offering a competitive market base salary for this position. The base salary range represents the low and high end of the salary range for this position in all eligible locations. This range may differ based on your geographic location and cost of living considerations. At Cornerstone Research, we believe compensation is more than just a base salary. We offer a competitive total compensation package that includes an annual performance bonus and comprehensive benefits such as flexible options for healthcare, paid time off, and retirement savings. Relocation assistance is not offered for this position. Boston: $72,000.00 - $92,200.00 Chicago: $68,200.00 - $87,300.00 New York: $73,200.00 - $93,700.00 Washington, DC: $70,700.00 - $90,500.00 We're looking for passionate individuals who share our firm's core values and can bring varied perspectives and experiences to our team. Who We Are: Cornerstone Research provides economic and financial analysis and expert testimony in all phases of commercial litigation and regulatory proceedings. We work with a broad network of testifying experts, including leaders from academia and industry, who are recognized for their depth of knowledge, accomplishments, and research. Our staff consultants contribute expertise in economics, finance, accounting, and marketing, as well as business acumen, familiarity with the litigation process, and a commitment to produce outstanding results. We're looking for passionate individuals who share our firm's core values and can bring varied perspectives and experiences to our team. The firm's uniquely collegial, supportive atmosphere makes Cornerstone Research a great place to work. We invest in our people in a host of ways, from providing meaningful learning and development opportunities to organizing memorable social events. To many, our culture and our people are the most exciting, enriching aspects of a Cornerstone Research career. Equal Employment Opportunity: Cornerstone Research provides Equal Employment Opportunities to all employees and applicants for employment without regard to legally protected categories, such as age, sex, gender, gender identity, race, color, creed/religious belief, medical condition, predisposing genetic characteristics or genetic information or testing, disability, marital status, pregnancy status, military status, veteran status, arrest or conviction record (except where permitted by law), sexual orientation, ethnic background, citizen status, ancestry, national origin, or any other consideration protected by federal, state or local law.

Job Description We are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of ServiceNow operations. Qualifications: • 12+ years' experience with software development, design, and architecture, • Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred)., • 7+ years' experience in solution architecture with emphasis on implementation of SNOW technical solutions, • 8+ years' experience in Agile practices, building software in an enterprise environment., • ServiceNow Certified Implementation Specialist and Certified Application Developer certifications., • Proven experience as a technical leader in ServiceNow implementations, with a deep understanding of ITSM and other ServiceNow modules., • Strong expertise in ServiceNow scripting, workflows, and integrations., • Deep enterprise architecture experience, including technical, business, security, and data architecture, • The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in getting results., • Strong capability & ability to drive stakeholder & relationship management with all partners, • ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist., • Solid understanding and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (SecOps)., • Demonstrable experience in designing and implementing ServiceNow solutions to meet business requirements., • Experience with Agile and ITIL practices is a plus. Keys to Success in this Role: • Proven ability to work cross-functionally with teams to deliver successful projects., • Excellent problem-solving skills and ability to think critically., • Strong written and verbal communication skills and client facing skills., • Strong organizational skills with the ability to multitask and prioritize multiple priorities., • Work independently with minimal direction., • Ideal candidates would be ServiceNow experts, and certified. If you meet these qualifications and are excited about the opportunity to join our team at Forhyre LLC, please submit your application for consideration.

Job DescriptionROLE SUMMARY: • Design, configure, deploy, and support ServiceNow Customer Service Management (CSM) solutions., • Translate business requirements into scalable applications with robust reporting and governance. RESPONSIBILITIES: • Lead end‑to‑end CSM implementations from discovery through deployment and hyper‑care., • Configure core CSM: case management, SLAs/entitlements, knowledge, portals/communities, omnichannel intake., • Build reports and Performance Analytics dashboards with KPIs, indicators, and scheduled reporting., • Automate workflows using Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, Glide APIs., • Integrate systems via REST/SOAP; implement secure auth (OAuth2, API keys) and SSO (SAML/OIDC)., • Manage data imports/transforms, data quality rules, and align models with legacy Siebel CRM System., • Enforce platform security and governance: ACLs, roles, RBAC, update sets, source control, environment promotion., • Optimize performance and reliability; troubleshoot incidents/problems and perform root‑cause analysis., • Drive quality assurance (ATF, unit/UAT plans), release notes, upgrades, and regression testing., • Produce documentation (design specs, runbooks) and deliver stakeholder training. RequirementsREQUIRED QUALIFICATIONS: • ServiceNow certification: CIS‑CSM (Customer Service Management)., • 4–6 years hands‑on ServiceNow admin/development; 2+ full CSM implementations., • Platform expertise: configuration/customization across CSM/CRM; Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, Glide APIs., • Reporting & Performance Analytics: KPIs, indicators, widgets, dashboards, scheduled reports, scorecards., • Security & governance: ACLs, roles, data policies, encryption, update sets, source control, CI/CD promotion practices., • Architecture & data: SaaS/multi‑tenant concepts; data modeling; CMDB relationships; familiarity with CSDM., • Integrations: REST/SOAP, webhooks; JSON/XML; auth via OAuth2 and SAML/OIDC., • Delivery excellence: ATF, versioning, release/change management, documentation., • Education: Bachelor’s in CS/IS/Engineering or equivalent experience., • Professional skills: analytical problem‑solving, reliable follow‑through, deadline ownership, independent work, and cross‑team collaboration. PREFERRED / NICE‑TO‑HAVE: • Service Portal, Virtual Agent, Workforce Optimization, Communities for CSM., • Integrations with ITSM, Field Service, CRM, or contact center platforms., • CI/CD (Azure DevOps/Jenkins) and Git for update sets/source control., • Security/compliance awareness (e.g., SOC2, ISO 27001)., • Jira/ADO for backlog management; Confluence for documentation. SUCCESS INDICATORS (6–12 MONTHS): • Production‑ready CSM implementation improving case resolution time and CSAT., • Role‑based dashboards and PA KPIs live for operations and leadership.

Job DescriptionServiceNow -CSM Location: NY City Required Qualifications ServiceNow Certification: CIS-CSM (Customer Service Management) Required 46 years of hands-on ServiceNow admin/development experience At least 2 full CSM implementations Strong expertise in ServiceNow platform configuration and customization Experience with Flow Designer, IntegrationHub, scripting, and Glide APIs Strong knowledge of reporting and Performance Analytics Experience with security, governance, and CI/CD practices Integration experience (REST/SOAP, JSON/XML, OAuth2, SAML/OIDC) Bachelors degree or equivalent experience Flexible work from home options available.

Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities • Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules, • Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, • Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes, • Lead technical aspects of project delivery and solution delivery for engagements, • Provide technical leadership on best practice for ongoing support of ServiceNow, • Lead the configuration and development of modules to meet customers' business outcomes and requirements, • Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer, • Guide and provide required oversight/training for the customer's system administrators throughout the engagement, • Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow, • Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform, • Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform, • Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution, • Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform, • Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules, • Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments, • Support sales and pre-sales activities as required, • Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM, • Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes, • The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's, • Assist SHI teams in managing project timelines and customer expectations, • Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members, • Attend, support and represent SHI at conferences and events, • See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM, • Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations, • Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning

Job DescriptionTitle: Cloud Computing Specialist (ServiceNow – CSM) Location: New York, NY (Hybrid – 3 days onsite) Duration: 6 Months Experience: 7–9 Years (Tier 3) Mandatory Requirement: • ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM) Core Skills Required: • 4–6 years hands-on ServiceNow development/administration, • Strong experience in CSM modules (Case Management, SLAs, Knowledge, Portals), • End-to-end CSM implementation experience (2+ preferred), • Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, • REST/SOAP integrations with OAuth2/SAML authentication, • Performance Analytics (KPIs, dashboards, reporting), • Security & governance (ACLs, roles, RBAC) Ideal Candidate Summary: A ServiceNow CSM professional with CIS-CSM certification and proven experience delivering end-to-end implementations, capable of designing scalable solutions, building integrations, automating workflows, and ensuring strong governance and performance.

Company: Global IT Services company based in downtown Manhattan Project: Technical Support Customer Service Pay: $19/hour Location: Downtown Manhattan – close to the World Trade Center Length: 3-4 month temp Operation hours: Monday – Saturday 6:00am – 8:00pm Shifts: • 6:00am -2:30pm, • 7:00am – 3:30pm, • 11:30am – 8:00pm Training: Will be paid Background check: Will be conducted after offer Interview Process: Interview with AppleOne staffing, followed by phone screen with client and an in-person interview for those selected. Short Description: • Serve as the first point of contact for incoming calls, chats, and ServiceNow tickets, • Troubleshoot and resolve technical issues with a strong focus on first-call resolution, • Document, track, and manage tickets accurately while meeting SLA and performance targets, • Support users with password resets, MFA, login access, networking, and general IT troubleshooting, • Escalate complex or high-priority issues to appropriate support teams and maintain ownership through resolution, • Provide clear support to technical and non-technical users while promoting self-service tools and best practices, • Identify recurring issues, follow escalation procedures, and adhere to security and data privacy standards, • Participate in team meetings, training, cross-training, and handle high call volumes as needed QUALIFICATIONS: • Must have 1-2 years of handling technical troubleshooting like password resets, rebooting, or similar assistance over the phone., • Certifications like A+ are highly preferred., • Must be able to work onsite., • Must be able to work an available shift listed above., • Must have strong communication skills written and verbal., • Must have HS diploma or GED

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C) Onsite daily in New York, NY (10004) Pay up to $40/hr. (No PTO and No Paid Holidays) The ideal candidate will have 5 years of experience supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred. The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory. Responsibilities: • Be the face of IT to corporate employees in the respective office location., • Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc)., • Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided., • Work to improve the procurement and asset management practices for IT hardware and software., • Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely., • Work with Finance and IT leadership to manage budgets and costs for IT spend., • Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques., • Execute standard Onboarding & Offboarding processes for employees joining and leaving the company., • Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications)., • Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve., • Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions., • Participate in after-hours, on-call support rotation. Required Skills: • 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows), • Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation., • Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy., • Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity., • Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira., • Customer focused approach to delivering excellent service and support to internal customers. The estimated pay range for this position is USD $39.00/Hr. - USD $40.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Please send current resumes directly to Bhagyashree Yewle, Principal Lead Recruiter - YOH SPG Hybrid Onsite 3 days per week in Jersey City NJ TOP MUST HAVE SKILLS • Integration Development, • Studio Integration, • Experience API's - Workday etc., • Experience Workday Payroll Integrations, • Someone to jump right in and handle everything, enhancement projects etc., • Communication is KEYThe Techno-Functional Workday Architect serves as a bridge between HR business stakeholders and technical delivery teams, owning end-to-end solution design across Workday HCM and Integrations. This role combines deep functional knowledge with hands on technical capability to design scalable, compliant, and efficient enterprise solutions. Main areas of responsibilities: Functional Configuration o Lead solution design across Core HCM, Compensation, Benefits, Absence, Recruiting, Talent, and Payroll modules. o Partner with HR teams to translate business requirements into scalable Workday configurations. o Conduct impact assessments for releases, enhancements, and regulatory changes. o Own governance frameworks for access, role rationalization, and audit readiness. o Follow SDLC framework for enhancements and projects. Integration Architecture & Delivery o Design, develop, and support inbound/outbound integrations using: o Workday Studio o EIB (Enterprise Interface Builder) o Core Connectors o Workday Web Services (REST/SOAP APIs) o BIRT reporting o XML, XSLT transformations o Lead integration lifecycle management: requirements → mapping → build → test → deploy → post-production support. o Troubleshoot integration failures and optimize performance. o Oversee vendor integrations (e.g., payroll providers, benefits vendors, ServiceNow, background check vendors). o Implement secure authentication protocols (SFTP, OAuth, certificates, API security). Program & Stakeholder Management o Lead cross-functional workshops and discovery sessions. o Translate BRDs into user stories and technical design documentation. o Provide executive-level updates on roadmap, risk, and integration stability. o Mentor junior analysts, integration developers, and functional configurators. o Drive release management strategy and regression testing coordination. o Maintain detailed documentation related to project work, HR Systems internal documentation & frameworks, and process guides. Requirements: 5+ years of Workday experience in HCM configuration and/or security 5+ years of Workday integration experience (Studio, EIB, APIs) preferred Experience supporting or leading full lifecycle Workday implementations or major tenant refreshes Experience operating in regulated or compliance-driven environments Strong understanding of data governance and security best practices Estimated Min Rate: $70.00 Estimated Max Rate: $80.00 What’s In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: • Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week), • Health Savings Account (HSA) (for employees working 20+ hours per week), • Life & Disability Insurance (for employees working 20+ hours per week), • MetLife Voluntary Benefits, • Employee Assistance Program (EAP), • 401K Retirement Savings Plan, • Direct Deposit & weekly epayroll, • Referral Bonus Programs Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice:

Way Insignia is looking for a highly skilled ServiceNow Developer to design, develop, and implement solutions within the ServiceNow platform for the United States Patent and Trade Office (USPTO). Familiarity with ServiceNow Flow Designer, Workflow Editor, and Business Rules. Stay up-to-date with S

Job DescriptionCompany: Global IT Services company based in downtown Manhattan Project: Technical Support Customer Service Pay: $19/hour Location: Downtown Manhattan – close to the World Trade Center Length: 3-4 month temp Operation hours: Monday – Saturday 6:00am – 8:00pm Shifts: 6:00am -2:30pm 7:00am – 3:30pm 11:30am – 8:00pm Training: Will be paid Background check: Will be conducted after offer Interview Process: Interview with AppleOne staffing, followed by phone screen with client and an in-person interview for those selected. Short Description: Serve as the first point of contact for incoming calls, chats, and ServiceNow tickets Troubleshoot and resolve technical issues with a strong focus on first-call resolution Document, track, and manage tickets accurately while meeting SLA and performance targets Support users with password resets, MFA, login access, networking, and general IT troubleshooting Escalate complex or high-priority issues to appropriate support teams and maintain ownership through resolution Provide clear support to technical and non-technical users while promoting self-service tools and best practices Identify recurring issues, follow escalation procedures, and adhere to security and data privacy standards Participate in team meetings, training, cross-training, and handle high call volumes as needed QUALIFICATIONS: Must have 1-2 years of handling technical troubleshooting like password resets, rebooting, or similar assistance over the phone. Certifications like A+ are highly preferred. Must be able to work onsite. Must be able to work an available shift listed above. Must have strong communication skills written and verbal. Must have HS diploma or GED Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: The pay transparency policy is available here: For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1504 Company DescriptionThis company offers growth and a great group of people to work with.This company offers growth and a great group of people to work with.

ROLE SUMMARY: - Design, configure, deploy, and support ServiceNow Customer Service Management (CSM) solutions. - Translate business requirements into scalable applications with robust reporting and governance. RESPONSIBILITIES: - Lead end to end CSM implementations from discovery through deployment and hyper care. - Configure core CSM: case management, SLAs/entitlements, knowledge, portals/communities, omnichannel intake. - Build reports and Performance Analytics dashboards with KPIs, indicators, and scheduled reporting. - Automate workflows using Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, Glide APIs. - Integrate systems via REST/SOAP; implement secure auth (OAuth2, API keys) and SSO (SAML/OIDC). - Manage data imports/transforms, data quality rules, and align models with legacy Siebel CRM System. - Enforce platform security and governance: ACLs, roles, RBAC, update sets, source control, environment promotion. - Optimize performance and reliability; troubleshoot incidents/problems and perform root cause analysis. - Drive quality assurance (ATF, unit/UAT plans), release notes, upgrades, and regression testing. - Produce documentation (design specs, runbooks) and deliver stakeholder training. REQUIRED QUALIFICATIONS: - ServiceNow certification: CIS CSM (Customer Service Management). - 4 6 years hands on ServiceNow admin/development; 2 full CSM implementations. - Platform expertise: configuration/customization across CSM/CRM; Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, Glide APIs. - Reporting and Performance Analytics: KPIs, indicators, widgets, dashboards, scheduled reports, scorecards. - Security and governance: ACLs, roles, data policies, encryption, update sets, source control, CI/CD promotion practices. - Architecture and data: SaaS/multi tenant concepts; data modeling; CMDB relationships; familiarity with CSDM. - Integrations: REST/SOAP, webhooks; JSON/XML; auth via OAuth2 and SAML/OIDC. - Delivery excellence: ATF, versioning, release/change management, documentation. - Education: Bachelor's in CS/IS/Engineering or equivalent experience. - Professional skills: analytical problem solving, reliable follow through, deadline ownership, independent work, and cross team collaboration. PREFERRED / NICE TO HAVE: - Service Portal, Virtual Agent, Workforce Optimization, Communities for CSM. - Integrations with ITSM, Field Service, CRM, or contact center platforms. - CI/CD (Azure DevOps/Jenkins) and Git for update sets/source control. - Security/compliance awareness (e.g., SOC2, ISO 27001). - Jira/ADO for backlog management; Confluence for documentation. SUCCESS INDICATORS (6 12 MONTHS): - Production ready CSM implementation improving case resolution time and CSAT. - Role based dashboards and PA KPIs live for operations and leadership. - Established governance (coding standards, ACL model, CI/CD flow) with reduced platform incidents. Must be ServiceNow Certified Implementation Specialist Customer Service Management (CIS CSM) Customer Service Management (CSM)

The Solution Sales Executive will oversee market success of ServiceNow's Moveworks products. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Coach AEs, ADRs, ACE with founda

Job Description We are searching for a ServiceNow Admin - someone with hands-on ServiceNow system support and implementation experience. The ideal candidate will have hands-on experience with ServiceNow administration, configuration, maintenance, and CMDB knowledge. Strong verbal and written communication skills are critical in this role due to the dynamic nature of collaborations with our internal teams, leaders, customers, stakeholders, vendors, and external teams. Key Job Functions: • Proactive Operations and Environment Maintenance, • Develop and configure ad-hoc ServiceNow enhancements/configurations, • Own issues and bring them to resolution as quickly as possible while providing proactive updates, • Strong communication skills, • Support architecture of platform and work with teams for implementation of tools and plugins, • Define KPIs for and monitor CMDB data quality, • Finding solutions from previous cases using the Knowledge Base, • Ensure ADO tickets are properly updated and asset management system is properly updated., • Create clear and concise technical and process documentation, • Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help, • Flexibility to learn new technologies and quickly adapt., • Other duties as assigned. To be successful you need to have: • Strong knowledge of ServiceNow, • Strong Knowledge of Office products, • Strong Understanding of CMDB management, • Understanding of Active Directory, • Understanding of Discovery Tools (Discovery and SCCM), • Understanding of ADO, • Basic analytical and problem-solving skills, • Strong interpersonal skills to interact with clients and team members, • Strong organizational skills, • Strong communication skills, • Ability to work independently but also in a team environment, • College degree or equivalent combination of education and experience, • Experience with end user services, information technology or related field preferred

Job Description Job Summary The Infrastructure Engineer is a hands-on technical role responsible for supporting, maintaining, and improving Starr's enterprise infrastructure environments. This position is intended for an engineer who can contribute immediately and work directly with on-premises and cloud infrastructure technologies supporting production systems. Core Technologies and Platforms (Hands-On Expectation) • Virtualization & Compute: VMware, • Cloud Platform: Microsoft Azure (including Azure Landing Zones and DR subscriptions), • Disaster Recovery & Replication: Zerto & Microsoft ASR, • Backup & Recovery: Commvault, • IT Service Management & CMDB: ServiceNow (CMDB, ITOM aligned environments), • Monitoring and Alerting Platforms: Solarwinds, PagerDuty, and VMware vROPs, • Application and Desktop Delivery Platforms: Citrix and AVD, • Operating Systems: Windows Server, • Provide hands-on support for enterprise infrastructure platforms (VMware, Azure, storage, backup, DR), • Support daily operations of on-premises and cloud infrastructure environments, • Troubleshoot and remediate infrastructure incidents in production environments, • Assist with infrastructure upgrades, refreshes, data center activities, and modernization initiatives, • Support disaster recovery, backup operations, and failover testing, • Work with vendors while retaining direct technical ownership of configurations and fixes, • Follow change, incident, and problem management processes, • 5–8+ years of hands-on enterprise infrastructure engineering experience, • Hands-on experience with VMware and Windows Server, • Hands-on experience supporting Microsoft Azure or hybrid-cloud environments, • Experience with backup, recovery, and disaster recovery platforms (Zerto, Commvault), • Experience troubleshooting infrastructure issues in live production environments, • Experience in financial services or regulated environments, • Familiarity with ServiceNow CMDB and ITOM data quality practices, • Exposure to data center migrations or refresh programsCompany DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com. WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r\n\r\nWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.