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Job Description Overview Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation. Who We Are: GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes. Why Work for GEO: • We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things., • Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful. Responsibilities Summary This position coordinates the administrative and operational security activities on a specific shift in a residential re-entry center. Effectively leads staff during assigned shift to maintain adequate security coverage. Primary Duties and Responsibilities • Reads, understands and complies with specific post orders written for the assigned post., • Ensure that resident formal counts are conducted., • Directly leads Monitor staff and residents on the shift in the performance of their duties and evaluate as prescribed by the facility and corporate policy. This includes training new employees, listening and resolving complaints or problems, taking corrective or disciplinary action, developing work schedules, monitoring post assignments, approving leave requests, and preparing resident work., • Report any suspected unauthorized activity or absence to the Security Manager or Facility Director., • Maintain daily logs, phone, resident in/out, visitors in/out, and facility checks., • Provides for adequate staffing in areas led and fills in as needed during periods of short staffing., • Participates in the evaluation of security staff., • Cooperates and coordinates with the facility training requirements for the delivery of required staff training programs; verifies that assigned employees receive required training., • Monitors safety practices and ensures that safety and accident reports are prepared and disseminated as required by policy. Takes appropriate action in case of serious and unusual incidents and emergencies., • Conducts meetings of shift offices, attends scheduled staff meetings and enhances effective communications within the facility., • Communicates effectively and coherently to staff, inmates, visitor and the general public particularly in situations requiring tact, diplomacy, understanding, fairness, firmness and good judgment. Gives information, instructions and directions., • Prepares staff logs, disciplinary reports and other administrative reports using appropriate grammar., • Reviews reports and records produced on the shift; properly processes all reports and documents in a timely manner., • Conducts inspections of all housing and general use areas to ensure that proper standards, facility operating procedures and corporate guidelines of security, health, safety sanitation and welfare are maintained; direct staff and resident resources to correct problems detected., • Conducts visual and audio surveillance for extended periods of time including the reliable repetitive identification of residents by visual means., • Engages in functions in confined areas that include such things as working rotating shifts, extended patrol and physically checking the doors, windows and other areas to verify they are secure., • Takes appropriate action to prevent or diffuse potentially disruptive situations., • Remains alert at all times and reacts quickly, effectively and calmly in emergency and other high stress situations., • Completes in-service training to meet the requirement for continued personal and professional self-development. Complies with company policies and work rules as described in the Company Employee Handbook, the Statement of Work, and the Facility Policies and Procedures Manual, • Performs other duties as assigned. Qualifications Minimum Requirements • High school diploma or equivalent., • One (1) year as a Monitor I or two (2) years related experience in a similar field. Demonstrated leadership experience is preferred., • Must hold a current and active Driver’s License., • Familiar with community correctional operations, corrections laws, rules and regulations and the principle and practices of supervision training., • Ability to write legible reports in English in own handwriting, using correct grammar., • Ability to plan motivate, control, schedule, train and react quickly and appropriately to emergencies situations, effectively communicate with residents and staff., • Ability to work any assigned shift.

Job Description Overview Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation. Who We Are: GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes. Why Work for GEO: • We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things., • Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful. Responsibilities Role and Responsibilities: You will be responsible for securely transporting detainees between destinations and ensuring that the vehicles used for transportation activities are safe and properly maintained. Your tasks include: • Assisting management when unique or unexpected problems arise while transporting detainees (help develop effective and efficient solutions)., • Reviewing all vehicle inspection reports, developing summaries for Transportation management., • Ensuring that all permits and licenses for assigned vehicles are in order., • Ensuring vehicles have the necessary safety equipment before initiating a trip and notifying the Transportation management if there are problems., • Properly tracking DOT HOS on Electronic Logging Devices., • Participating in interviewing and screening of applicant Transport Officers., • Reviewing all necessary paperwork, ensuring that all reports are turned into the Transportation management according to described policies and procedures., • Ensuring that all missions meet or exceed PBNDS/FBNDS safety measures while transporting detainees. Qualifications Competencies Required: If you enjoy working with many different people, have a cooperative spirit, thrive in a challenging environment, and are comfortable using software for employee supervision, you could be the person we’re looking for. Apply if you meet the following: Minimum Requirements: • High school diploma or equivalent certification required. Possession of applicable state requisites for employment., • Must be at least twenty-one (21) years of age., • A valid “Class B” or “Class C” Chauffeurs Driver’s License (CDL) with a Passenger (P) endorsement., • Eighty (80) hours of verified and certified driver’s training from an approved company trainer and as defined by the U.S. Department of Transportation., • Must possess a State Firearms License., • Must possess a State Security Guard License., • Must have completed an approved training program resulting in a certification of satisfactory completion in Corrections, Law Enforcement, or Military., • Certification in Corrections, Law Enforcement, or Military., • A current driver’s license with no preventable accidents, suspensions for driving convictions, Driving While Intoxicated (DWI) or Driving Under the Influence (DUI) or more than two (2) moving violations on any type of vehicle for the past three (3) years., • Passing a company and Department of Transportation (DOT) drug and alcohol test., • Ability to work overtime frequently., • Ability to travel extended periods of time with frequent overnight stays., • Ability to handle physical and mental stress associated with working extended hours., • Must be able to regularly report to work without being late., • Ability to be physically alert on any shift that is assigned., • Ability to work up to sixteen (16) hours within a rolling twenty-four (24) hour period., • Must be mature, flexible, and able to command the respect and confidence of inmates or detainees and staff and possess a high tolerance to mental stress., • Lift, carry, push, or pull up to 60 lbs. (sometimes more)., • Reach above shoulder level., • Work with machinery.

Job Description Physician Liaison – Job Description Location Name: FYZICAL Colonia Position: Physician Liaison Location: Colonia, NJ Employment Type: Part-Time/Full-Time Experience: Entry-Level We Are Seeking: FYZICAL Therapy & Balance Centers is seeking a full-time Physician Liaison to join our team. The Physician Liaison works closely with our clinical team and is a brand ambassador to the community who will call upon local physicians to build a relationship and prospect referral leads to grow the patient referral base. This position is essentially a combination of sales and public relations through strategically promoting the clinics’ services and treatments while strengthening our reputation in the community. The FYZICIAN Liaison is responsible for overseeing designated territory of physicians and medical clinics. The Physician Liaison is critical for the success of a clinic. The Liaison not only strives to increase patient referrals, and to strengthen relationships with providers and their staff, but as a community facing representative provides prospective patients and the community with a first impression of our brand. The Physician Liaison works to cultivate positive, open and helpful relationships among community practices, medical staff and providers alike while managing feedback and strengthening our reputation. The Liaison is essentially the bridge between our clinic and the referring offices and our broader community. Responsibilities Essential Functions: * Leads initiatives to build volume and favorable provider perceptions among internal and external referral streams. * Develops and implements specific outreach, relationship building and marketing plans to meet goals. * Must exhibit excellent time management skills, organization and communication skills and thrive in a fast-paced environment. * Analyzing referral data, checking DMR daily, facilitating marketing campaigns. * Ability to use certain templates and programs for tracking and leads management. * Develops strong business relationships with local community organizations and businesses. * Works collaboratively with other system functions that interact with physician offices, including hospital medical affairs, outbound referral systems, provider recruitment, and provider resources. * Establishes and maintains ongoing communications with referring providers and/or their office staff, including routine or follow-up visits, emails and phone calls. * Uses research-based methods and implements strategies to build awareness and trust. * Identifies referral sources (target audiences). Required Skills * Qualifications/Skills/Educational Requirements: * Bachelor’s degree in Marketing/Communications, Business Administration or Healthcare preferred. * Recent and direct experience working in a communications position within a sales or marketing environment may be substituted in lieu of education and/or experience requirements. * A Valid Driver’s License as daily driving is a job requirement. * Willing to travel within an assigned territory. * Must provide own vehicle, however mileage reimbursement will be covered. * Strong organizational and time management skills. * Fluent in computer programs. * Effective oral and written communication skills.

Job DescriptionBenefits: • Competitive salary, • Employee discounts, • Flexible schedule, • Opportunity for advancement Job Introduction The company is an NJ-based small business building a social entrepreneurship venture in the learning and enrichment space. The company is looking for a motivated and creative hourly Science Enrichment Instructor to join the team in rolling out the initiative in Millburn, New Jersey and surrounding neighborhoods! This is a paid hourly/flex position to deliver exceptional hands-on and interactive science related enrichment experiences to local families. Hours may vary (e.g., 0-5 hours/week) depending on activity session demand by the families and/or other project needs that may arise from time to time within the candidates availability preferences, capabilities, and interests. The ideal candidate will work together with the local team in areas such as planning and conducting Science and STEM-based enrichment sessions, operational logistics, stakeholder engagement, and other relevant team and administrative functions from time to time. Details are in the job description below. Additionally, personal development and enrichment are a big part of what the company is working on, team members included! The role will be tailored to better support the employees personal and career growth goals. More than anything, the company is looking for individuals who share the teams (1) passion of service to others, (2) mindset of life-long learning, growth, and improvement, and (3) culture of support, inclusivity, and collaboration. Job Duties & Requirements • Instruct individuals and groups in enrichment activities involving science and technology, using a variety of methods and mediums, and adapting to participant and stakeholder needs and environments, • Be on-call from time to time (flexible to be adjusted by instructors weekly) during after-school and/or weekend shifts in addition to any other availability, • Have excellent communication skills and fluency in English (both verbal and writing), • Have excellent punctuality and time management skills, including the ability to arrive promptly to scheduled enrichment activity sessions in the greater Essex and Union counties of New Jersey, and be able to allocate time appropriately during sessions (e.g., for greetings, setup, instruction, wrap-up), • Plan, order, manage, setup, conduct, clean up, and/or assess activities, materials, and supplies as needed for activity sessions and environments (employees are supplied and/or reimbursed for activity materials and supplies), • Be physically able to (1) conduct in-person sessions in a variety of environments and formats including standing, walking, and sitting (e.g., up to 1-2 hours usually, and potentially up to 4-8 hours rarely), (2) lift activity related supplies and materials (e.g., up to 10 pounds usually, and potentially up to 30-40 pounds rarely), (3) have accurate vision and hearing to assess and provide feedback relating to participant work and their questions, and to perform work accurately and safely, and (4) adapt spontaneously to the needs of a variety of participants, environments, situations, and activity sessions., • Improve and modify activity sessions regularly, including seeking and integrating internal and external stakeholder feedback, customization requests, and other operational needs, • Be able to collaborate with, train, and assess other team members, providers, apprentices, and/or staff in enrichment related activities and skills, • Be able to join for virtual and in-person team meetings if scheduled from time to time, • Perform work in compliance with federal, state, and local requirements, company policies, industry best practices, and other requirements and standards, as well as evolving regulations and standards that may surface from time to time, • Prepare required reports and paperwork from time to time as needed, • Have strong organizational, collaboration, multitasking, and reporting skills, • Be proficient in Microsoft Office (e.g., Word, Excel, PowerPoint) or Google Suite (e.g., Docs, Sheets, Slides), email, and text messaging, • Willing to learn and be flexible with the evolving needs of an early-stage initiative, • Work with fellow team members in various areas from time to time such as activity planning, team building, providing feedback, marketing, operations, and other ad-hoc administrative tasks that may fall under candidate capabilities and interests, • Perform other related duties as assigned or modified by management, • Be a strong individual and team player, • Be detail-oriented with a proactive approach to teaching and problem-solving, • Have a positive, self-motivated, and professional demeanor, • Be comfortable working with individuals and groups of any age, race, color, religion, gender identity, national origin, veteran, or disability status without discrimination, • Bachelors, equivalent, or advanced degree preferred, • 1+ years of related experience in a teaching, tutoring, mentoring, training, coaching, or supplementary instruction type of role preferred, • Previous experience in event coordination, community service, customer service, communications, or a related field is a plus, • Familiarity with (or willingness to learn or assess if needed) tools in social media, marketing, content creation, or other relevant areas What We Offer: • Competitive hourly pay (~$20-$30 per hour), • Flexible work hours and within candidates availability, • Bi-weekly pay for hours worked (e.g., direct deposit or mailed check), • Participation in NJ Earned Sick Leave Benefit Program, • Paid Unemployment, Temporary Disability, Family Leave, and Workers Compensation Insurances, • Social Security Deduction, • A supportive and collaborative work environment, • Opportunities for career growth and development, • Opportunities to make a positive impact How to Apply: Interested candidates are invited to submit their resume. Please also include in the resume: (i) a bio/paragraph detailing your relevant prior experience (e.g., professional, hobbies, community service, education, speaking/certifications/awards if any, etc.) AND (ii) a paragraph about why you believe you would be a good fit for this role AND (iii) a link to your portfolio (OR must be able to show proof of some of your past work products if you are scheduled for an interview) We look forward to reviewing submissions on a rolling basis in the order received. The interview process for this role generally includes an initial Screening Interview and an In-Person Interview (that includes a behavioral as well as a technical skills assessment to help assess enrichment activity related planning, teaching, and logistical aspects of the job). Interviews and assessments may be via phone, video, in-person, paper-based, and/or computer-based. Successful candidates must also be able to pass a background and reference check. Please note that we are a very small team, so it may take a longer time to get back to you. Thank you for your understanding and we are excited about the prospect of working together! Flexible work from home options available.

Job Description Wolfoods operates summer camp kitchens across the country between May - September. We are looking for and experienced, motivated, and capable KITCHEN MANAGERS / HEAD CHEFS (Lead Staff). This is a HANDS-ON & demanding position!! All lead staff will live on site at the job location - Room, Board, & Travel Expense Assistance are provided. The position requires the ability to flawlessly execute the Wolfoods Camp Food Service Program. You must possess knowledge of food allergens and the ability to create dishes for people with a multitude of dietary restrictions and combination of restrictions. It will require planning, recipe execution, and strict sanitation practices to avoid cross contamination and cross-contact. You must be able to facilitate the duties and responsibilities of creating, implementing, and maintaining the Service & Culinary needs of the assigned camp. You must be able to maintain clean and comfortable surroundings, in a fast-paced environment, while ensuring correct service timing, food quantity, and food quality are accurately provided for all meal periods and special requests. This position requires the ability to communicate with children, exchange students, front and back of house staff, directors, managers, counselors, leaders, specialists, and diners professionally and effectively. A keen sense of urgency is a must for this position, and you must be able to answer all Service & Culinary related questions, in accordance with Wolfoods Standards of Service Guidelines. The lead staff will manage all aspects of the food service operation to deliver high levels of camp diner satisfaction, compliance with camp standards, controlling the budget, and training staff on service standards. The position will be the primary contact liaison between the camp and the kitchen and will therefore attend all relevant meetings and events, manage payroll, control the flow of special requests, and avail themselves to any concern as expressed by camp leadership. This job requires initiative, leadership, hands-on self-reliance, and judgment. Duties & Responsibilities: • Performs all duties toward the goal of providing excellent guest service in an efficient manner, • Develop effective schedules for the staff based on levels of business and budgetary guidelines, • Schedule and coordinate all side work for personnel, • Maintain cleanliness and organization in the Dining Hall according to established standards of sanitation, • Maintain appearance and uniform standards, • Has a presence on the floor during meal periods to observe, monitor, and follow up on all areas of the dining hall operation, • Work with the chef on duty in maintaining high standards of food presentation and sanitation, • Train and develop all FOH dining personnel, • Provide ongoing feedback to all service personnel concerning standards and performance, • Communicates with the Head Chef and Camp Directors daily concerning all aspects of the dining hall operation, • Frequently interact with diners for general feedback, • Ensures the dining hall is open and prepared 15 minutes prior to service, • Implements a check list system to facilitate the dining hall throughout the day., • Follows Wolfoods initiatives for environmental practices to minimize wasted energy and resources, • Is knowledgeable of all menus and specifications, • Maintain constant follow up with dining hall standards, • Follow company standards for safety practices to minimize risk to self and others, • Responsible for daily reporting, • Effectively communicates with subordinates, co-workers, and supervisors, • Able to motivate and foster a positive work environment, • Attend related in-service training and staff meetings, • Understand Food Safety as it pertains to special diet food preparations and cooking for individuals with allergies, • Professionally Interacts with Campers, Staff, & Parents, • Control Inventory, • Place Orders, • Project Management, • Communication, • Upholds Wolfoods Standards of Service, & Quality, • Maintain Health Department Sanitation Standards, • Manage Staff, • Client Relations, • Follow the comprehensive Wolfoods Camp Food Training Program, • Uses weights and measures to properly execute recipes, • Prepares all menu items and special request events, • Follows standardized recipes, • Ensures that production is accurate in timing, quantity, quality, and plating, • Actively lead in planning, scheduling, directing, and training, • Understand the importance in cross utilization, • Understand the importance of utilizing excess production, • Estimate production needs, establishes par levels, orders adequate supplies, and maintains inventory, • Places accurate food orders ahead of time, • Ensure kitchen and equipment are maintained to health standards, • Teach and enforce safety regulations, • Specialized Food Preparation for events, • Assists in developing and tasting recipes, • Assists in planning menu, • Recommend equipment purchases, • May act as a Front of House supervisor when necessary Qualifications & Experience: • 4+ years Commercial Kitchen Experience, • Minimum three professional references required with application submission, • Proficient in relevant skills relating to specific role, • Ability to Self-Motivate, • Able to both lead a team & take direction, • Must live on-site in a rural setting with the possibility of shared living spaces, • Ability to work under pressure in environments that are above/below average temperatures, • Must be able to stand for long periods of time, • Must be able to lift and carry a minimum of 50 pounds, • Must be able to bend, stretch, and reach for extended periods of time, • Must possess a ServSafe Allergens Certifications before start of camp (Company Sponsored), • Minimum 6-day 70-hour work week, • Must be bale to cook from scratch, • Institutional and batch cooking experience - Highly Desired Ideal candidates are: • Looking for seasonal, summer opportunities, • Enjoy the challenge of a high-volume production kitchen and dining facility, • Embrace a teaching and learning culture, • Get excited about being a part of a team and community, • Are available to relocate for the summer season in a rustic living environment Employment Package Includes: • Competitive Pay, • Bonus System, • Room, • Board, • Transportation Expense Assistance WOLFoods breaks away from the standard approach towards "camp food" by eliminating the standard Freezer to Table fare and improving it with Home Style Scratch Cooking. Partnering with Camps committed to offering campers healthy, fresh, and delicious foods, WOLFoods is changing the perception of camp food into something more of suitably called Camp Cuisine. Summer Camp Kitchens and Dining Halls are a great opportunity to educate campers on the importance of Balanced Diets and Green Initiatives. A diverse menu offering allows campers to not only enjoy their favorites, but to experience culture through exploring cuisine. Each meal offers something freshly baked on site by one of our professional bakers in the camp Bakery. Campers can enjoy perfectly executed entrees or they may enjoy an offering from the Morning Fruit and Yogurt Bar at breakfast and during lunch and dinner, the Salad Bars. No camper is left without personalized care. Any camper requiring Special Diets is attended to with the importance by one of our trained chefs. Wolfoods is practiced and prepared to cook for an array of diets ranging from Kosher to Nut Free, or Gluten Free to Vegan. The above information is general in nature and level of work expected; it is not intended to be interpreted as an inclusive list of all duties, responsibilities and qualification required of employees assigned to this role. Wolfoods Food Services is an Equal Opportunity Employer and shall treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sexual orientation, marital status, military or veteran status, national origin, disability, religion, or any other characteristic protected by law.

Job Description Overview Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation. Who We Are: GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes. Why Work for GEO: • We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things., • Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful. Responsibilities Summary: The Lead Case Manager position maintains and ensures full and accurate resident accountability. It oversees the security and safety of the facility, staff and residents. The Lead Case Manager trains Case Managers in their duties which follow Company and client contractual requirements. Primary Duties and Responsibilities: • The Lead Case Manager ensures compliance with standard Company policies and procedures in the assigned unit., • Provides and documents supervision sessions for staff and residents under their supervision regarding their developmental skills and progress., • The Lead Case Manager conducts all essential functions of a Case Manager (intake, assessment, counseling, case management, documentation, etc.)., • Works directly with the Case Manager Supervisor to oversees and address resident behavior, as well as the general maintenance of safety and security on the unit., • The Lead Case Manager provides crisis intervention and reviews disciplinary summary sheets for the residents to ensure appropriate dispensing of discipline., • Reviews & audits the clinical charts assigned to the clinical staff on duty., • Presents Curriculum Lectures and groups as directed., • Conducts weekly Clinical Intervention Committee Meetings (CIC)., • The Lead Case Manager trains Case Managers in their duties and provides constructive feedback as needed in order to promote employee development of necessary clinical skill set., • Ensures all activities of the clinical program during the assigned shift are performed, • The Lead Case Manager provides assistance as a Case Manager to carry a small caseload when needed., • Acts in the role of Case Manager Supervisor when directed., • Supervises all Case Manager activities., • Provides disciplinary or coaching sessions to Case Managers, • Oversees security check points and resident movement., • Maintains precise resident headcount., • Monitors resident reception and discharge activity including resident file maintenance., • Maintains a substance abuse tracking system for resident drug screenings., • Conducts operation Case Manager 90-days progress reports and annual performance reviews., • Provides leadership and guidance to Case Managers., • Keeps staff informed of upcoming events and Company initiatives., • Participates in mandatory company training programs., • Performs other duties as assigned. Qualifications Minimum Requirements: • Bachelor's Degree or at management’s discretion, a combination of education and relevant work experience totaling four (4) years along with a CADC certification. Master's Degree and/or CADC certification preferred., • Three (3) years of experience in management, supervision and service delivery in a corrections or long term residential environment., • Knowledge of the field of addictions or mental health counseling preferred., • Ability to effectively manage time and organize skills., • Ability to adhere to strict deadlines., • Good written and oral communication skills., • Ability to work overtime is mandatory for this position. Refusal to perform overtime duty will result in disciplinary action up to and including termination.

Job Description Job Title: Associate, Product Support Team: Product Location: In-Person in Atlanta (GA), Chicago (IL), New York City (NYC), or Newark (NJ) Employment Type: Full-time FLSA Classification: Exempt Start Date: ASAP About Braven Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program. We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students, followed by support that lasts through graduation. Together, our ambition is to help rebuild the middle class and revitalize the American Dream. About The Role In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring an Associate, Product Support, who will own the administrative and support functions for third-party platforms at Braven. You will play an integral role in supporting Braven's flagship product, the Accelerator course. You will support Braven Fellows, Leadership Coaches, Graders, and internal teammates as they navigate the course by responding to tickets, customizing courses for each Higher Education Partners, and triaging issues as they surface throughout the semester. You will serve as a subject-matter expert for our third-party platforms, developing an understanding of how updates to those platforms could impact work across the organization and sharing those learnings with key stakeholders. You will also perform quality assurance checks on the functionality of new engineering fixes and features, and make recommendations that help to support translating the problems you see, through those checks, into recommendations that help solve issues more efficiently. This role is on the Product Team and reports directly to the Director, Product Support. What You'll Do Product Enablement & Support (60%) • Monitor and triage the ticketing queue: Review incoming tickets for urgency, impact, and root cause signals; assign/escalate appropriately and ensure nothing slips through the cracks., • Support ticket quality and follow-through: Gather missing context, reproduce issues, document clear steps-to-recreate, and resolve, and coordinating with Product/Engineering., • Spot patterns and prevent repeat issues: Analyze ticket themes to identify trends and or process improvements., • Maintain customer-facing clarity: Provide timely, empathetic updates on ticket status and workarounds; set expectations on timelines and resolution paths while protecting trust., • Design and implement trainings on core products for staff who interact with products in their roles., • Collaborate across key stakeholders to determine the scope and capacity needed for new product launches and ongoing support., • Evaluate product support infrastructure and identify areas of risk and standard operating procedures for customers and staff., • Serve as one of the central points of contact on the Product Support team for Braven's core technology products, inclusive of fully understanding the functionality of the third-party platforms, • Support the creation of communication plans for the rollout of new features or bug fixes across key stakeholders (internal and external), • 1-3 years of Customer Experience or experience in a technical support role, • Proficiency in a ticketing system software, such as Jira Service Management, Zendesk, or others, • Familiarity with Salesforce, Google Suite, Zoom, and Slack, • Bachelor's degree, • At least 1-3 years of work experience in technical customer support, • Strong communicator and facilitator, able to present ideas and content in a concise, clear, engaging way, and able to adapt your approach to meet the needs of a variety of stakeholders, including technical and non-technical teammates, • Experience with data visualization tools (ideally Tableau), student experience platforms (ideally Pathify), Learning Management Systems (ideally Canvas), and project management platforms (ideally Jira Work Management), • Strong initiative and ability to work independently with limited direction, • Commitment to continuous learning and improvement, and comfort seeking out, receiving, and implementing constructive feedback., • Excellent ability to collaborate effectively and cross-functionally with teammates and problem-solve at the systems level, • Passion for our mission and those whom we serve, as evidenced by an unwavering customer service orientation and drive to set others up to do their best work, • Comfortable with ambiguity and working in the gray, while being excited about and able to convert that gray into black and white, • Willingness to roll up your sleeves to get the work done that will propel Braven through this growth phase, • Demonstrated commitment to building strong and welcoming cultures that help to develop others., • Exemplification of Braven’s core values., • Ability to work in-person in Atlanta (GA), Chicago (IL), Newark (NJ), or New York City (NYC) at least 3 days per week, • Authorized to work in the U.S. While the interview process may vary slightly, the general process will be: • Phone screen with Talent Team member, • Performance Task, • Interview with Hiring Manager, • Panel Interview with Key Partners Compensation and Benefits Braven offers competitive base salaries based on the midpoint of the market among not-for-profit organizations of similar size, with opportunities for salary growth over time. We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, Braven does not negotiate salary offers; instead, each salary offer is determined carefully using external and internal benchmarking. Starting salary within the range is determined by role scope and qualifications, with new hires starting at the lower end to allow for growth with performance. Braven does not base compensation on individual candidate salary expectations and is committed to maintaining internal equity. The salary ranges, by geographic market, for this role are set forth $59,500-$74,300 in Atlanta, $62,700-$78,300 in Chicago, $69,000-$86,200 in New York, NY & Newark, NJ. This is a full-time, regular, exempt, and benefits-eligible position where you will be working at 100% capacity. Braven also provides competitive, comprehensive benefits, recognition, and career development. While Braven reserves the right to change benefits at any time, current benefits include: • Unlimited vacation time in addition to org-wide holidays and three team-wide, week-long shutdowns in Spring, Summer, and Winter (this is a minimum of 24 days per year), • Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health, • Match of your 401K contribution up to 5% of your base annual salary, starting in your first full month, • Coverage of 85% of the health insurance premium for employees and dependents, • 12 weeks of paid parental leave, • A one-month paid sabbatical after 4 years on staff Please note that Braven is firm in its compensation philosophy; therefore, only candidates who believe our total rewards package aligns with what they are looking for in their next opportunity are encouraged to apply. Location We gather in the office 3 days a week (Tuesday through Thursday) and work remotely 2 days a week (Monday and Friday). Therefore, this role requires teammates to live within commuting distance of one of our hubs: Atlanta, Chicago, New York, or Newark. We believe in the magic, connection, and collaboration that happens when people work together face-to-face, and we believe in giving people flexibility to focus, balance personal priorities, and save themselves two commutes per week. Braven is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. We encourage talented individuals of all backgrounds to apply.