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Job Description AFI is growing fast, and this is a brand-new role inside the company. We’re building our call center function from the ground up, and we’re looking for someone who wants to own it. In this role, you’ll speak with inbound and outbound leads, qualify homeowners, and schedule in-home flooring consultations for our sales team. This is a great fit for someone who is confident on the phone, organized, goal-oriented, and motivated by helping turn leads into booked appointments. If you’re confident, organized, and love turning conversations into booked appointments, you’ll thrive here. This isn’t a sit-back-and-answer-phones position. Your job is to drive results and turn inbound leads into booked appointments. This is an opportunity to get in early, grow with the company, and be part of a team that takes pride in doing things the right way. We’re looking for a driven professional to be the first point of contact for our potential and current customers. If you thrive in a fast-paced environment, enjoy talking to people, and are motivated by hitting goals, this is the opportunity for you. You won’t be doing this alone. We provide structured training, clear expectations, and a supportive team that wants you to win. Benefits: • Full-time position, • Paid time off, • Paid vacation, • Paid sick days, • Paid personal days, • Respond to inbound leads quickly and professionally, • Make outbound calls to follow up with homeowners and prospects, • Ask qualifying questions and build rapport, • Schedule in-home flooring consultations for the sales team, • Confirm appointments and help reduce cancellations, • Enter notes and updates into the CRM, • Help the team hit weekly and monthly appointment goals Qualifications: What We’re Looking For • Strong communication and phone skills, • Positive "can-do" attitude and professional demeanor, • Organized, dependable, and detail-oriented, • Comfortable speaking with customers throughout the day, • Able to handle rejection and stay motivated, • Experience in customer service, inside sales, call center work, telemarketing, or appointment setting is a plusAbout Company Abbruzzese Floors Inc installs high-performance concrete coating systems across Long Island. Our mission is simple: do the job right the first time and stand behind our work. Our vision is to be the most trusted name in concrete coatings in our market. We value professionalism, consistency, and accountability, and we believe a strong team culture is what makes that possible. If you enjoy helping customers, staying organized, and being part of a team that takes pride in its work, you’ll feel right at home here.